2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Equipment, Apr 30, 2004
THE TRUCK IS EQUIPPED WITH A TIRE PRESSURE REGULATOR DEVICE. INTERMITTENTLY, THE DEVICE WARNING LIGHT ILLUMINATES ON THE DASHBOARD, WHICH IS AND INDICATION OF LOW TIRE PRESSURE. WHEN THE LIGHT COMES ON THE TRUCK WAS TAKEN TO THE DEALERSHIP TO HAVE THE TIRE PRESSURE CHECKED. THE TIRE PRESSURE IS FINE. A POSSIBILITY OF A MALFUNCTION IN THE TIRE PRESSURE WARNING DEVICE. *LA
Service brakes, Hydraulic, Apr 29, 2004
REPLACED DEFECTIVE BRAKE PADS AND ROTORS DUE TO PULSATION IN THE BRAKE PEDAL. *PH *JB
Seat belts, Apr 8, 2004
INTEGRATED CHILD SAFETY SEAT HARNESS CLIP BROKE ON THE THIRD TIME IT WAS USED. CONSUMER FELT THAT THE HARNESS CLIP WILL NOT RESTRAIN CHILD IN A CRASH.*AK
Service brakes, Hydraulic, Apr 7, 2004
THE BRAKE ROTORS ON THE JEEP GRAND CHEROKEE GO BAD ANYWHERE FROM 6000 TO 15000 MILES. MY FIRST SET LASTED 9500 MILES AND WERE REPLACED FREE OF CHARGE BY THE DEALER BECAUSE THEY TOLD ME THEY WERE DEFECTIVE. THE SECOND SET ONLY LASTED ABOUT 6700 MILES, AND THEY HAD TO BE RESURFACED. AFTER COMPLAINING TO DIAMLER CHRYSLER DIRECTLY, I ONLY HAD TO PAY A 50 DOLLAR DEDUCTIBLE, WHICH I SHOULDN'T HAVE HAD TO PAY AT ALL, BEING THAT JEEP ROTORS AND DEFECTIVE, AND THEY SEEM TO ADMIT TO THE PROBLEM, BUT WON'T DO ANYTHING TO FIX IT. I DON'T THINK IT IS RIGHT THAT THE COSTURMER SHOULD HAVE TO PAY FOR A PROBLEM THEY REFUSE TO FIX. I ONLY HAVE 16000 MILES ON MY GRAND CHEROKEE, AND I HAVE HAD ROTOR PROBLEMS TWICE ALREADY. SOMETHING SHOULD BE DONE ABOUT THIS.*AK
Suspension, Service brakes, Hydraulic, Power train, Electrical system, Interior lighting, Apr 5, 2004
ELECTRICAL PROBLEMS, CHECK ENGINE LIGHT, BEEP UNDER DASH, DOME LIGHTS COMING ON, RADIO GOES OFF, ALL DASH LIGHTS(ABS, BRAKE,ETC.). TRANSMISSION PROBLEMS 3 TIMES IN SHOP FOR SLIPPING AND LEAKING SEALS. LEAKING AT PAN, OUTPUT SEAL AND, DRIVE TRAIN THEY CHANGED SEALS AND 1 MONTH LATER OUTPUT SEAL WAS LEAKING AGAIN. GOVERN ASSEMBLY WAS REPLACED 8/3/03 ALONG WITH SOLENOID, TRANSDUCE. FAULTY BATTERIES. SHOCKS ALL LEAKING BUT THEY REPLACED 1 FRONT 1 BACK. *JB
Service brakes, Hydraulic, Mar 24, 2004
WHEN APPLYING THE BRAKES THE DRIVER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT THE ROTORS AND BRAKES NEEDED TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Fuel system, Gasoline, Mar 24, 2004
GAS CAP FAILURE. ENGINE WARNING LIGHT COMES ON. RETURNED CAR TO DEALER TO HAVE ENGINE LIGHT TURNED OFF. REPLACED GAS CAP AT $45 COST. *JB
Fuel system, Gasoline, Mar 23, 2004
CONSUMER NOTICED THAT PLASTIC FUEL LINE INJECTION SYSTEM WAS LEAKING GASOLINE, AND CAUSING VEHICLE TO STALL. VEHICLE WAS TOWED TO THE DEALERSHIP, FLOOR MANAGER INDICATED VEHICLE WAS DESIGNED NOT TO USE ETHANOL GAS. ALSO, FLOOR MANAGER INDICATED THOSE VEHICLE SHOULDN'T BE DRIVENIN ARIZONA, CALIFORNIA, OR OTHER PLACES WHERE THEY USE ETHANOL. *AK
Service brakes, Hydraulic, Equipment, Mar 21, 2004
I HAVE HAD THE ROTORS ON MY 2002 JEEP REPLACED 3 TIMES. THE VEHICLE HAS ONLY 23,000 MILES ON IT. CURRENTLY THERE IS A SERVICE BULLETIN FOR ROTOR REPLACEMENT. ANY THOUGHTS OF A RECALL ON THESE ROTORS?? *JB
Suspension, Mar 11, 2004
JEEP PULLS TO THE RIGHT. TOOK IT TO TWO DIFFERENT DEALLERS. CLAIM NOTHING IS WRONG. *AK
Service brakes, Hydraulic, Mar 8, 2004
PURCHASED NEW 2002 JEEP GRAND CHEROKEE,BRAKES BEGAN PULSATING MILDLEY AT 15,000 MI,MODERATELY AT 20,000MI & SEVERE AT 25,000MI. DEALER REFUSED TO REPAIR,SAID THERE HAD BEEN NO RECALLS REGUARDING BRAKES.*AK UNLESS JEEP OR THE DEALERSHIP OFFERS TO FIX I WILL BUY TOYOTA OR HONDA FOR MY NEXT VEHICLE.
Service brakes, Hydraulic, Mar 1, 2004
THE ROTORS AND BRAKES WERE REPLACED @ 9200 MILES DUE TO SEVERE VIBRATION AND PULLING OF THE STEELING WHEN BRAKING. THIS REOCCURED AT 16000 MILES, THE DEALERSHIP THAT THIS WOULD BE THE "LAST TIME" THEY REPLACED THEM. NOW AGAIN AT 23,000 THE STEELING IS SHAKING AND PULLING. I HAVE A DIFFICULT THINKING THAT IT IS "DRIVER ERROR" THAT IS CAUSING THE BREAKDOWN.*AK
Service brakes, Hydraulic, Feb 20, 2004
CAR HAS 14,000M, THE STEERING WHEEL SHUDDERS AT 50MPH WHEN BRAKES ARE APPLIED. AT 5-10MPH THEY CAN BE FELT GRABBING AN RELEASING.*AK
Power train, Feb 19, 2004
THE CONSUMER TOOK THE VEHICLE TO DEALER FOR ROUTINE MAINTENANCE. THE MECHANIC NOTICED A PROBLEM WITH THE TRANSMISSION. THE MECHANIC PLACED THE VEHICLE ON THE DIAGNOSTIC MACHINE FOR FURTHER OBSERVATION. THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER WAS EXPERIENCING MORE PROBLEMS THEREFORE RETURNED THE VEHICLE TO THE DEALER. THE CONSUMER TOLD THE MECHANIC THAT A RECALL WAS PERFORMED ON THE VEHICLE TO REPLACE A SECONDARY FLOOR SHIFTER. THE CONSUMER FEELS THIS RECALL MAY NOT HAVE BEEN DONE PROPERLY. AT THIS TIME THE PROBLEM STILL EXIST. *NM
Engine and engine cooling, Electrical system, Feb 19, 2004, crash
THE VEHICLE EXPERIENCED PROBLEM SINCE IT WAS LEASED. THERE WERE ENGINE AND ELECTRICAL TROUBLE. THE VEHICLE HAD BEEN BACK TO THE DEALER MANY TIMES. *AK *SC
Service brakes, Hydraulic, Feb 18, 2004
AT ANY SPEED WHEN BRAKE PEDAL IS DEPRESSED CONSUMER FEELS PULSATION AND VIBRATION IN THE STEERING WHEEL AND FRONT WHEELS. DEALER REPLACED ROTORS AND CALIPERS, BUT PROBLEM STILL RECURRED. *AK
Service brakes, Hydraulic, Feb 14, 2004
BRAKES PULSATE AND SHAKE THE ENTIRE VEHICLE UNDER LIGHT BRAKING PRESSURE AT HIGHWAY SPEEDS, DEALER INFORMED THAT VEHICLE MISSED BUILD DATE TO BE COVERED UNDER WARRANTY BY 25 DAYS. *AK
Seat belts, Feb 10, 2004
FAULTY GEN 3 SEATBELTS. SEATBELT UNLATCHED FOR AN UNKNOWN REASON. THIS WAS NOTICED AFTER MY CHILD HAD RIDDEN IN HIS CAR SEAT FOR SEVERAL MILES.*AK
Service brakes, Hydraulic, Feb 6, 2004, crash
WHILE MY DAUGHTER WAS DRIVING OUR 2002 JEEP GRAND CHEROKEE ON SLIPPERY ROADS SHE SLID INTO AN INTERSECTION AND WAS HIT BY ANOTHER VEHICLE. MY DAUGHTER CLAIMED SHE WAS GOING SLOWLY AND WHEN THE BRAKES WERE APPLIED FELT A SHUDDER AND THE CAR DID NOT STOP. TO CHECK HER STORY WE TOOK THE CAR TO A BRAKE SHOP. THEY TOLD US THE BRAKES WERE DEFECTIVE. THEY COULD TELL BY THE VERY UNEVEN WEAR. 75% WARN ON 1 SIDE OF BOTH FRONT BRAKES. 25% WEAR ON THE OTHER SIDE . *AK
Other or unspecified, Jan 15, 2004
THE LUGGAGE RACK ON THE TOP OF THE VEHICLE PULLED OUT. THE SCREWS AND THE CRUSH NUT BELOW PULLED RIGHT THROUGH THE HOLE FOR THE SCREW. THIS WAS DONE AS WE WERE TIGHTENING A STRAP TO HOLD ON 2 PVC PIPES ON THE TOP. THE ONLY WAY ONE CAN SECURE ANYTHING ON THE TOP IS TO STRAP IT TO THE SIDE RAILS. WHEN THE DEALERSHIP SAID NEITHER THEY NOR CHRYSLER WOULD HELP WITH THE REPAIR COSTS, I CONTACTED CUSTOMER SERVICE WITH CHRYSLER. THE PERSON I SPOKE TO THERE WAS MICHAEL. HE TOLD ME STRAIGHT OUT THAT THEY DID NOT CARE. WHEN I TOLD THEM IT COULD COME OFF OR LOSE IT'S LOAD ON THE ROAD PUTTING PEOPLE AT RISK. HE SAID THE COMPANY DID NOT CARE AND WOULD NOT HELP FIX THE PROBLEM TO PREVENT IT FROM HAPPENING AGAIN. THIS SHOULD HAVE BEEN A VERY SIMPLE FIX, SIMPLY PUT A WASHER ON TOP OF THE CRUSH NUT THEY USE AND THE BACKING PIECE BECOMES TOO LARGE TO PULL THROUGH THE HOLE AND THUS GIVES THE TOP A MORE SECURE FOOTING AND SUPPORT. THE COMPANY, HOWEVER, DOES NOT WANT TO FIX THE PROBLEM. THEY ONLY WANT TO PUT IT BACK THE WAY IT WAS. IT STILL IS A HAZARD TO ANYONE FOLLOWING IF THE RAIL COMES LOOSE AND LOSES ITS LOAD IN TRANSIT. NOT TO MENTION THAT THE LOAD IS LOST TOO. I DON'T WANT TO BE BEHIND THE JEEP THAT LOSES THE LUGGAGE THIS SUMMER. WHEN I SPOKE TO THE BODY SHOP PERSON ABOUT THE SITUATION, HE TOLD ME THAT ...YES, JEEP ADVERTISES THE TOP RAIL AS A LUGGAGE RACK BUT THAT IT REALLY ISN'T DESIGNED TO BE USED AS ONE. WHAT KIND OF A DEAL IS THAT? ONE PERSON AT THE DEALERSHIP TOLD ME THAT IT WAS DESIGNED FOR DOWNWARD PRESSURE ONLY. THAT IS ALL WELL AND GOOD FOR PUTTING WEIGHT ON THE RAILS, BUT HOW DOES ONE STRAP DOWN THE CARGO TO KEEP IT UP THERE WITHOUT STRAPPING IT DOWN USING THE SIDE RAILS? I JUST CAN'T GET OVER THE FACT THAT NO ONE SEEMS TO CARE THAT THIS CAN POTENTIALLY KILL SOMEONE! WHY NOT JUST REPAIR IT TO NOT DO THAT ANYMORE? WHY NOT JUST STOP MANUFACTURING IT THAT WAY IN THE FIRST PLACE?? THE FACTORY PEOPLE SAID IT WAS NOT A FAULTY MANUFACTURING FLAW.
Service brakes, Hydraulic, Other or unspecified, Jan 15, 2004
ROTOR NEEDS REPLACING EVERY 7 MONTHS. IMPROPER ROTOR WAS PUT ON THE VEHICLE TO START WITH. I CAN PAY TO HAVE THE PROPER ONE PUT ON NOW. THE CHEROKEE SHAKES ALL OVER WHEN YOU APPLY THE BRAKES AND IS MORE DIFFICULT TO STOP. I HAVE HAD A DIFFERENT ROTOR PUT ON TWICE AND CHRYSLER WILL NOT REPAIR IT AGAIN.
Power train, Equipment, Jan 15, 2004
MY WIFE AND I PURCHASED OUR VEHICLE FROM EL DORADO JEEP IN MCKINNEY TEXAS, ON 26 DECEMBER 2001. THE VEHICLE IS STILL UNDER WARRANTY, AND HAS NOT COST ANY OUT OF POCKET AS OF YET. THE VEHICLE IN QUESTION, A 2002 JEEP CHEROKEE LAREDO WAS RETURNED TO THE DEALER WITH A LITTLE MORE THAN 8000 MILES AND MY WIFE INDICATED THAT THERE SEEMED TO BE A PROBLEM WITH THE TRANSMISSION THEN, WITH THE DEALER UNABLE TO FIND A PROBLEM. THE VEHICLE HAS BEEN RETURNED A TOTAL OF 7 TIMES FOR TRANSMISSION PROBLEMS, AND THE DEALER UNABLE TO FIND A PROBLEM. ON ONE OCCASION IT WAS RETURNED AND THE TRANSMISSION WAS REMOVED FROM THE VEHICLE, AND CLUTCHES THAT HAD BEEN BURNT, WERE REMOVED, BUT THEY COULD STILL NOT FIND ANY PROBLEM. SEALS HAVE BEEN REPLACED, CABLES HAVE BEEN ADJUSTED, AND SPECS HAVE BEEN RESET, BUT STILL THE DEALER CAN FIND NO PROBLEM WITH THE TRANSMISSION. THE VEHICLE NOW HAS A TOTAL OF OVER 40,000 MILES, MY WIFE IS STILL EXPERIENCING ROUGH SHIFTING, JERKING, AND SOMETIMES SHE STATES THAT IT IS TRYING TO LOCK UP AS SHE IS DRIVING. THIS IS NOT A FIGMENT OF MY WIFE'S IMAGINATION, I HAVE BEEN IN THE VEHICLE WHEN IT HAS DONE SOME OF THESE THINGS, AND HAPPENS WITHOUT NOTICE. IT MAY OPERATE NORMALLY ON ONE OCCASION, AND ON ANOTHER YOU EXPERIENCE A PROBLEM. WHEN WILL IT HAPPEN AND BE THE WRONG TIME! THE DEALERSHIP, EL DORADO CHEVROLET CHRYSLER JEEP OF MCKINNEY IS OWNED BY STAN GRAFF OF GRAFF CHEVROLET OF GRAND PRAIRIE TEXAS. UPON BEGINNING OUR LAST QUEST WITH THE DEALERSHIP, MY WIFE WAS CONTACTED AND IT WAS STATED TO HER THAT THEY DID NOT BELIEVE WOULD BE ABLE TO FIX THE VEHICLE TO SATISFY HER AND SUGGESTED PUTTING HER INTO A NEW JEEP. THEY CLAIM THEY CAN FIND NOTHING WRONG WITH THE TRANSMISSION. THEY HAVE HAD SEVERAL PEOPLE DRIVE OUR VEHICLE AND ARE UNABLE TO DUPLICATE THE PROBLEM. WE HAVE TALKED TO OTHERS THAT HAVE EXPERIENCED THE SAME THING, NOT JUST WITH JEEP, BUT OTHER CHRYSLER PRODUCTS.
Latches/locks/linkages, Jan 13, 2004
CPNSUMER COMPLAINED ABOUT A PROBLEM WITH THE POWER LOCKS ON THE DOORS. *AK
Service brakes, Hydraulic, Jan 10, 2004
2002 JEEP CHEROKEE BRAKES PULSATING HARD AFTER 12,500 MILES. DEALER RESURFACED ROTORS, CHANGED PADS. 24,500 MILES SEVERE PULSATING, REPLACEMENT OF FRONT ROTORS AND SUPPOSEDLY CALIPER ASSEMBLIES, 30,000 MILES MILD USATING, DEALER INSPECTED, DECLARED NO PROBLEM, 38000 MILES, SEVERE PULSATING, DEALER REFUSES TO FIX. PROVIDED CHRYSLER SERVICE CONTACT NUMBER. *AK
Air bags, Jan 6, 2004, crash
PROBLEMS GETTING WRECKED VEHICLE REPAIRED.*MR (NAR) FRONT END COLLISION IN 2002 JEEP CHEROKEE AIR BAGS DID NOT INFLAT. *CB