2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints: air bags
256 reports, newest first. Show all
Air bags, Jun 6, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN JANUARY 2013. THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED THREE TIMES AND THE CONTACT WAS TOLD THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/22/13 *CN
Air bags, Jun 4, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAGS) THE CONTACT CALLED THE DEALER FOR AN APPOINTMENT. THE DEALER STATED THAT THERE WERE NOT PARTS AVAILABLE TO REMEDY THE RECALL. THREE MONTHS LATER, THE DEALER STILL DID NOT HAVE THE NECESSARY PARTS TO SERVICE THE VEHICLE UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jun 3, 2013
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. HOWEVER, THE DEALER INFORMED THE CONSUMER, THE PARTS WOULD BE AVAILABLE BY THE END OF MARCH. AS OF MAY 2013, THE PARTS WERE STILL NOT AVAILABLE. UPDATED 07/30/13
Air bags, May 28, 2013
I RECEIVED A RECALL NOTICE FROM CHRYSLER CORPORATION IN OCTOBER 2012 REGARDING DEFECTIVE AIRBAG WITH THE POSSIBILITY IT WOULD DEPLOY WITHOUT WARNING. I WAS TOLD MY CAR WOULD BE REPAIRED WHEN THE PARTS BECAME AVAILABLE. IT IS NOW MAY 28, 2013 AND THE PARTS ARE STILL NOT AVAILABLE. I CONTACTED MY LOCAL JEEP DEALER AS WELL AS CHRYSLER CORPORATION. IN THE MEANTIME, I AM AFRAID AND UNABLE TO DRIVE THIS CAR FOR FEAR THE AIRBAG WILL DEPLOY. IT HAS NOW BEEN IDLE IN MY DRIVEWAY FOR MORE THAN SEVEN MONTHS. I CANNOT DRIVE THIS CAR AND I CANNOT SELL IT WITH THE KNOWLEDGE THAT IT HAS A VERY SERIOUS MECHANICAL DEFECT. *TR
Air bags, Apr 29, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER, THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN ESTIMATED DATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE AT THIS TIME.
Air bags, Apr 18, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DETECTED THAT THE FAILURE WAS RELATED TO THE OCCUPANT RESTRAINT CONTROL MODULE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN ESTIMATED DATE FOR THE PART TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Air bags, Mar 7, 2013
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE 12V527000. *SMD THE CONSUMER NEVER RECEIVED ANY FOLLOW-UP RECALL NOTICE. HE DECIDED TO HAVE THE REPAIR DONE, AT AN INDEPENDENT REPAIR FACILITY. HE IS NOW SEEKING REIMBURSEMENT. UPDATED 08/15/13
Air bags, Feb 27, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER FRONTAL AIR BAG DEPLOYED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE OCCUPANT RESTRAINING CONTROL MODULE BUT THE PART WAS NO LONGER AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 164,000.
Air bags, Jan 31, 2013, crash
WHILE DRIVING ON THE HIGHWAY, A LIGHT CAME ON THE DASH, THE AIR BAGS DEPLOYED AND I LOST COMPLETE CONTROL OF THE CAR CAUSING ME TO CRASH INTO SOME TREES AND FLIP THE VEHICLE. IT WAS TOTALED. *TR SPOKE W/ OWNER BUT VEH IS NO LONGER AVAIL. ADDED VIN. *PO
Air bags, Aug 31, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE AIR BAG DEPLOYED ERRONEOUSLY. THE CONTACT SUSTAINED MINOR INJURIES AS A RESULT OF THE DEPLOYMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS NOTIFIED AND STATED THAT THEY HAD NEVER HEARD OF ANY SUCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD SEND AN INVESTIGATOR TO FURTHER INSPECT THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Air bags, Jun 12, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT TWO MONTHS PRIOR TO THE WARNING, THE AIR BAG WAS REPLACED BECAUSE OF FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THERE WERE NO PROBLEMS FOUND WITHIN THE AIR BAGS. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 10/11/12*LJ UPDATED 10/15/2012 *JS
Air bags, May 17, 2012
TL* THE CONTACT OWNS A 2003 JEEP CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG DEPLOYED WHILE PARKING. THE CONTACT THEN ATTEMPTED TO EXIT THE VEHICLE AND THE FRONT DRIVER'S AIR BAG DEPLOYED, CUTTING HER ARM. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 172,000.
Air bags, Jul 22, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 15 MPH WHEN BOTH FRONTAL AIR BAGS DEPLOYED SIMULTANEOUSLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT BECAUSE THE VEHICLE WAS EIGHT YEARS OLD, THEY WOULD NOT BE RESPONSIBLE FOR REPAIRING THE VEHICLE. THE MANUFACTURER WAS CONTACTED WHO SEND OUT AN INVESTIGATOR TO FURTHER ASSESS THE FAILURE. THE INVESTIGATOR ADVISED THAT THE FAILURE DID NOT DEEM INVOLVEMENT OF THE MANUFACTURER AND NO FURTHER ASSISTANCE WOULD BE PROVIDED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT MECHANICS WHO ADVISED THAT THERE WAS AN ELECTRICAL FAILURE THAT CAUSED THE DEPLOYMENT AND THAT THE VEHICLE COULD NOT BE REPAIRED. THE CONTACT WAS ADVISED THAT THE ELECTRICAL SYSTEM COULD BE REPAIRED BUT WOULD ONLY CAUSE THE AIR BAGS TO DEPLOY AGAIN. THE INSURANCE COMPANY ALSO REFUSED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 98,000.
Air bags, Jul 12, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 25 MPH WHEN THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED. THE CONTACT SUFFERED MINOR BURNS TO THE WRIST AND THE PASSENGER SUFFERED MINOR BURNS TO THE KNEES AS A RESULT OF THE AIR BAG DEPLOYMENT. THE WINDSHIELD WAS ALSO FRACTURED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND THE MANUFACTURER ADVISED THAT THE VEHICLE WAS OUTSIDE OF WARRANTY AND THERE WERE NO RECALLS FOR THE FAILURE THEREFORE, THEY WERE UNABLE TO ASSIST. THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE FAILURE MILEAGE WAS 99,700.
Air bags, Jun 6, 2011
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE THE VEHICLE WAS IN THE DRIVEWAY AND NOT TURNED ON, THE AIR BAGS DEPLOYED. THE CONTACT WAS TOLD BY THE DEALER THAT THEY WERE NOT RESPONSIBLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 118,000.
Air bags, Jun 6, 2011
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE LIMITED. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE FOR SEVERAL MINUTES BOTH AIR BAGS DEPLOYED ON THE DRIVER AND FRONT PASSENGER SIDE OF THE VEHICLE. NO ONE WAS INJURED. THE CONTACT CALLED THE DEALER WHERE THE VEHICLE WAS PURCHASED AND THEY OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
Air bags, May 25, 2011
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 5 MPH THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DETERMINED THAT THE PASSENGERS AIR BAG SENSOR MODULE WAS DEFECTIVE. THE MANUFACTURER ASSISTED WITH SOME OF THE REPAIRS, BUT THE FAILURE RECURRED. THE FAILURE AND CURRENT MILEAGE WAS 68,300. UPDATED 11/03/11 *BF THE MECHANIC FOUND THE WIRING HARNESS TO THE AIR BAG MODULE WAS EXTREMELY HOT, WHICH CAUSED THE AIR BAG MODULE TO SHORT OUT AGAIN. THE SHORT CAUSED MAJOR DAMAGE AND THE MODULE HAD TO BE REPLACED. THE AIR BAG LIGHT ILLUMINATED AGAIN. IT WAS DETERMINED THE WIRING HARNESS WAS BROKEN DUE TO THE WAY IT WAS INSTALLED WHEN THE VEHICLE WAS MANUFACTURED. UPDATED 03/08/12
Air bags, Mar 30, 2011
WHILE DRIVING APPROXIMATELY 25 MPH ON A SMALL CITY STREET, BOTH FRONT AIR BAGS ON OUR 2003 JEEP CHEROKEE SPONTANEOUSLY DEPLOYED. THERE WAS NO COLLISION AND NO REASON FOR THE AIR BAG DEPLOYMENT. THE ROAD WAS SMOOTH AND THE WEATHER WAS CLEAR. POLICE CHECKED THE VEHICLE AND VERIFIED THERE WAS NO DAMAGE TO THE OUTSIDE OF THE VEHICLE. MY WIFE, WHO WAS DRIVING THE VEHICLE, APPEARS TO HAVE ONLY MINOR INJURIES BUT WILL BE CHECKED BY A DOCTOR TODAY. *TR
Air bags, Mar 29, 2010, crash
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS TRAVELLING AT APPROXIMATELY 50 MPH, ANOTHER VEHICLE ON THE OTHER SIDE OF THE ROAD MOVED INTO THE CONTACTS LANE AND BOTH VEHICLES COLLIDED IN A FRONTAL CRASH. WHILE THE PASSENGER SIDE AIR BAG DEPLOYED, THE DRIVER SIDE AIR BAG DID NOT. THE CONTACT SUFFERED HEAD INJURIES. A POLICE REPORT WAS FILED. SHE CALLED THE MANUFACTURER AND FILED A REPORT; NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS TOTALED BUT NO ONE INSPECTED IT TO FIND OUT WHY DRIVER SIDE AIR BAG DID NOT DEPLOY. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000.
Air bags, Dec 23, 2009
AIRBAG LIGHT GOES ON AND OFF RANDOMLY WHILE DRIVING. IS THE AIRBAG WORKING OR NOT? DEALER COULDN'T CONFIRM WITHOUT A $1200 FEE. *TR
Air bags, Vehicle speed control, Jun 22, 2009, crash
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH ON A DIRT COVERED ROAD, THE ENGINE BEGAN TO REV EXCESSIVELY FOLLOWED BY UNINTENDED ACCELERATION. THE VEHICLE FAILED TO SLOW DOWN AND STRUCK A METAL POLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED MODERATE INJURIES TO THE NECK AND BACK. THE POLICE WERE CALLED TO THE SCENE AND FILED A REPORT. THE VEHICLE WAS COMPLETELY DESTROYED AND WAS TOWED TO AN AUTHORIZED DEALER. THE INSURANCE COMPANY WAS NOTIFIED AND IS INVESTIGATING THE FAILURE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 72,000.
Air bags, Seat belts, Jun 18, 2009, crash
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE CONTACT WAS INVOLVED IN A CRASH. SHE WAS UNABLE TO REMEMBER THE DETAILS. THE SEAT BELTS FAILED AND SLAMMED HER INTO THE STEERING WHEEL. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. SHE WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED SOFT TISSUE DAMAGE TO HER KNEES, SEVERAL BRUISES, A BRUISED CHEST, AND OTHER MINOR INJURIES. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 120,000. UPDATED 09/23/09 *BF CHRYSLER SENT THE CONSUMER A LETTER STATING THE IMPACT WAS NOT SIGNIFICANT ENOUGH TO DEPLOY THE AIRBAGS. THE CONCLUSION WAS SUPPORTED BY THE READINGS FROM THE ONBOARD COMPUTER WHICH DISCLOSED NO CODES, INDICATING THAT THE AIR BAG WAS FULLY OPERATIONAL AT THE TIME OF THE ACCIDENT. UPDATED 09/29/09.*JB
Air bags, Mar 25, 2009
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE DRIVER'S SIDE AIR BAG DEPLOYED UNEXPECTEDLY FOLLOWED BY THE PASSENGER SIDE AIR BAG TWO SECONDS LATER. THERE WAS NO IMPACT, CRASH, BUMPS ON THE ROAD, OR SUDDEN BRAKING TO CAUSE THE FAILURE. THE CONTACT SHIFTED INTO PARK AND EXITED THE VEHICLE. SHE EXPECTED THE FRONTAL DRIVER'S SIDE AIR BAG TO DEPLOY, BUT IT NEVER DID. SHE CALLED THE MANUFACTURER AND THEY OPENED AN INVESTIGATION; HOWEVER, THEY DID NOT ASSUME RESPONSIBILITY FOR THE FAILURES. THE VEHICLE HAS NOT YET BEEN REPAIRED AND THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE CURRENT AND FAILURE MILEAGES WERE 90,000. UPDATED 04-17-09 UPDATED 04/21/09. *JB
Air bags, Feb 11, 2009, crash
2003 JEEP GRAND CHEROKEE LAREDO INVOLVED IN HEAD ON IMPACT WITH CHEVY AVALANCHE 2-6-09. DRIVERS SIDE AIRBAG FAILED TO DEPLOY. *TR
Air bags, Jan 15, 2009
OCT 13, 2008 MY 2003 JEEP GRAND CHEROKEE LIMITED, VIN # EXPERIENCED AN UNEXPLAINED DRIVER AND PASSENGER AIRBAG DEPLOYMENT, WHILE STOPPED WITH THE ENGINE RUNNING. I WAS UNHURT, BUT MY PASSENGER WHO WAS REACHING OVER TO SHAKE HANDS WITH A NEIGHBOR WAS SLIGHTLY INJURED (NO HOSPITALIZATION). INSURANCE, JEEP DEALERS, EXTENDED WARRANTY PARTIES WOULD NOT REPAIR BAGS. JEEP (CORPORATE) DID SEND INVESTIGATOR AND DID ARRANGE FOR AIR BAGS TO BE REPAIRED AT SPRING CHRYSLER JEEP IN SPRING, TX. THE DEALER, PER CORPORATE DIRECTIVE, REPLACED BOTH AIRBAGS AND SEAT BELT MODULES. THEY DID NOT REPLACE ANY WIRING HARNESSES, OR OTHER ASSOCIATED PARTS. THE DEALER DID NOT ATTEMPT TO DETERMINE THE ACTUAL CAUSE OF THE ACCIDENT. THEY WERE DIRECTED TO SEND THE REMOVED PARTS TO CHRYSLER. SINCE THEY DID NOT OR WOULD/COULD NOT DISCLOSE TO ME THE DEFECT AND DID NOT REPLACE THE ENTIRE SYSTEM, I AM VERY CONCERNED (SCARED) FOR MY SAFETY. AN UNCOMMANDED AIRBAG DEPLOYMENT (RARE OR NONE DOCUMENTED SINCE NO SEVERE INJURIES OCCURRED) COULD HAVE CATASTROPHIC CONSEQUENCES. THE SUV IS CURRENTLY AT THE DEALER. IT WAS READY/REPAIRED 16 DEC 2008. I AM NOT SURE HOW TO HANDLE THIS. COULD YOU PLEASE HELP? TR JONES *TR