2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints: air bags
256 reports, newest first. Show all
Air bags, Aug 6, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.
Air bags, Aug 6, 2014
IN 2012 WE RECEIVED OUR FIRST RECALL NOTICE FROM CHRYSLER GROUP LLC. I RESPONDED BY SETTING UP AN INSPECTION APPOINTMENT WITH THEM. THEY LATER CANCELLED THE APPOINTMENT. IN 2013 I RECEIVED THE 2ND RECALL NOTICE. I SET UP ANOTHER INSPECTION, THEY INSPECTED THE VEHICLE AND TOLD ME THAT THEY DID NOT HAVE THE PART ON HAND TO MAKE THE REPAIR. THEY WOULD ORDER THE PART AND CALL ME. THEY NEVER DID CALL BACK. I CALLED THEM LATER THAT MONTH TO CHECK ON THE PART AND THEY STATED THEY NEVER RECEIVED THE REPAIR PART. NOW I GET A THIRD RECALL NOTICE. THIS IS A COMPANY VEHICLE THAT TRANSPORTS MANY PASSENGERS THROUGHOUT THE YEAR. WE ARE INDANGERING LIVES. I HAVE EXPRESSED THIS TO CHRYSLER AND THEY NEVER RESPOND WITH A REPAIR. PLEASE HELP. *TR
Air bags, Aug 4, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE AIR BAG SYSTEM ORC MODULE BUT THE FAILURE RECURRED. THE CONTACT ALSO RECEIVED THREE NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT WAS WAITING FOR INSTRUCTIONS FROM THE MANUFACTURER TO GET THE DEALER TO REMEDY THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.
Air bags, Aug 4, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Air bags, Jul 9, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THERE WAS A CHIME INSIDE THE VEHICLE AS THE AIR BAG WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE REAR PASSENGER SIDE AIR BAG DEPLOYED INADVERTENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS TO BE REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) TWO YEARS AGO PRIOR TO THE INCIDENT BUT THE PART WAS NOT AVAILABLE TO DO THE REPAIR AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000
Air bags, Jul 7, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED FOR THE RECENT FAILURE OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 179,913.
Air bags, Jul 7, 2014
WHILE DRIVING NORTH ON I-75 FROM MANATEE COUNTY TO TAMPA TO GO TO WORK, BOTH SIDE AIR BAGS SELF-DEPLOYED. I HAD THE CAR TOWED TO FERMAN JEEP ON SR 54. I CALLED CHRYSLER AND WAS TOLD THAT THE INCIDENT HAD BEEN ELEVATED AND THAT AN INVESTIGATOR WOULD GO OUT AND CALL ME WITHIN ONE BUSINESS DAY. I CALLED THE NEXT DAY AND WAS TOLD THAT THE ISSUE HAD BEEN ESCALATED AND THAT I WOULD BE CALLED WITHIN 1-2 BUSINESS DAYS, MEANING THURSDAY. I CALLED THURSDAY AND WAS TOLD I NEEDED TO WAIT UNTIL 8PM THAT EVENING. NO CALL. I CALLED SATURDAY REQUESTING AN UPDATE ON MY VEHICLE. NO CALL. I CALLED THIS MORNING MONDAY JULY 7, REQUESTED TO SPEAK WITH A SUPERVISOR AND WAS TOLD THAT WAS NOT POSSIBLE. I HAVE NO UPDATE ON MY ONLY FORM OF TRANSPORTATION AND AM DESPERATE TO UNDERSTAND, IF MY VEHICLE CAN BE FIXED. I NEED TEMPORARY TRANSPORTATION. I COMMUTE 100 MILES IN THIS VEHICLE EVERY DAY. I NEED HELP ESCALATING MY CASE TO THE PROPER PEOPLE. THANK YOU. *JS
Air bags, Jun 18, 2014
I HAVE RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER GROUP LLC INSTRUCTING ME TO CONTACT A LOCAL CHRYSLER JEEPDRID DEALER TO RESOLVE THIS PROBLEM. I HAVE CONTACTED TWO DEALER, ONE IN JAMESTOWN, NY AND ONE IN CORY, PA. I GET THE SAME RUN AROUND FROM BOTH DEALER. THEY DON'T HAVE THE AND WILL ORDER THEM AND CALL ME TO SCHEDULE AN APPOINTMENT. I WAITED SIX MONTHS ON THE DEALER IN JAMESTOWN BEFORE CONTACTING THE DEALER IN CORY, PA. I EXPLAINED MY PROBLEM TO THE SERVICE MANGER AND ASK IF THEY COULD DO THE REPAIRS. THAT WAS 2/5/14, HE ASSURED ME THEY COULD DO THE REPAIRS AND WOULD ORDER THE PARTS NEEDED. AS YOU CAN SEE THAT HAS FIVE MONTHS AND STILL NO WORD. PLEASE ADVISE ME ON WHAT I SHOULD DO TO RESOLVE THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Jun 9, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. IMMEDIATELY AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000. UPDATED 8/14/14*CN THE CONSUMER STATED THE DEALER ADVISED THE AIRBAG CONTROL MODULE HAD A SHORT AND NEEDED TO REPLACED. UPDATED 08/26/2014 *JS
Air bags, May 20, 2014
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NO FOLLOW UP ON THE PARTS FOR AIRBAG SYSTEM RECALL AND AIR BAG LIGHT IS ON. *SMD
Air bags, May 15, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES AT THIS TIME. RK
Air bags, May 2, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAG), HOWEVER THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Mar 31, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN PERFORMED REPAIRS FOR RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,748.
Air bags, Mar 25, 2014, crash
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT RECALL NOTICE. *SMD THE CONSUMER NO LONGER OWNS THE VEHICLE, BECAUSE HIS DAUGHTER WAS INVOLVED IN AN ACCIDENT AND THE VEHICLE WAS TOTALED AND DESTROYED BY HIS INSURANCE COMPANY. THE CONSUMER BELIEVED THE DEATH OF HIS DAUGHTER WAS POSSIBLY DUE TO A FAULTY VEHICLE. *JB
Air bags, Mar 12, 2014
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER WAS INFORMED THE RECALL WOULD TAKE 2 HOURS TO COMPLETE. HOWEVER, WHEN THE CONSUMER RETURNED TO THE DEALER, THE VEHICLE WAS NOT READY. THE CONSUMER FOUND IT UNACCEPTABLE TO 5 HOURS TO HAVE THE RECALL DONE. THE DEALER INFORMED THE CONSUMER OTHER THINGS CAME UP, THAT HAD TO BE TAKEN CARE OF. THE DEALER INFORMED THE CONSUMER, THE VEHICLE WOULD NOT BE READY, AS PREVIOUSLY STATED.
Air bags, Mar 11, 2014
A SAFETY RECALL NUMBER M35 WAS ISSUED FEB 2013 AND HAS NOT BEEN COMPLIED WITH AS OF THIS DATE 11 MAR 2014. REPEATED CALLS TO CHRYSLER CUSTOMER SERVICE HAVE FAILED TO GET ANY RESULTS. *TR
Air bags, Mar 4, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAG) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Feb 28, 2014
DEAR SIR/MADAM: THIS CONCERNS THE M35 RECALL RELATING TO THE JEEP GRAND CHEROKEE (2003 IN MY CASE). YESTERDAY, 2-26-14, THE DEALERSHIP SUPPOSEDLY PERFORMED THE FIX TO RESOLVE THE ISSUE WITH THE AIRBAG SYSTEM. THIS WAS THE 3RD TIME THAT I HAD MADE AN APPOINTMENT AFTER THEY HAD PRESUMABLY GOTTEN THE PARTS NEEDED TO DO THE JOB. THE PREVIOUS 2 TIMES, IN MARCH AND SEPTEMBER 2013, AFTER GETTING TO THE DEALERSHIP AND CONSIDERABLE WAITING, I ENDED BEING TOLD THAT THEY COULD NOT PERFORM THE SERVICE BECAUSE THEY DID NOT HAVE THE PARTS--'PRIOR TO MARCH 2013, THEY SAID NOT TO KNOW WHAT PARTS WERE NEEDED. THE PROBLEM I HAVE IS THAT THE AIRBAG WARNING LIGHT IS STILL ON AND THEY REFUSED TO FIX IT ALLEGING THAT THE RECALL DID NOT PROVIDE FOR THAT. I FOUND THIS ILLOGICAL. ON THE ONE HAND, I BELIEVE THE WARNING LIGHT COMES ON WHEN THERE IS A PROBLEM WITH THE AIRBAG SYSTEM AND, ON THE OTHER HAND, THEY ARE TELLING ME THAT THEY HAVE NOW FIXED THE PROBLEM WITH THE AIRBAG SYSTEM. AROUND THE TIME CHRYSLER JEEP INFORMED OF THE PROBLEM, MY AIRBAG WARNING LIGHT TURNED ON. IT TOOK CONTACTS OVER A YEAR'S TIME WITH THE DEALERSHIP TO FINALLY HAVE THEM "CORRECT"' THE PROBLEM AND I AM NOW LEFT WONDERING IF IT HAS INDEED BEEN CORRECTED. I WOULD APPRECIATE IT IF SOMEONE WERE TO LOOK INTO THIS. *TR
Air bags, Feb 24, 2014
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT OF THE OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED AFTER WAITING OVER AN HOUR, HE WAS GIVEN AN INVOICE TO PAY $220 FOR A ELECTRICAL DIAGNOSTIC TEST. THE AIR BAG CONTROL MODULE WAS NOT REPLACED. THE CONSUMER STATED THE AIR BAG LIGHT IS STILL ON.
Air bags, Feb 14, 2014
OUR JEEP IS SUBJECT TO A RECALL. WE RECEIVED THE NOTICE IN LATE 2012. WE CONTACTED THE LOCAL JEEP DEALER IN ACCORDANCE WITH THE RECALL NOTICE AND THEY SAID THEY WOULD CONTACT US. THEY DID NOT. WE CONTACTED THEM AGAIN ABOUT A MONTH AGO AND THEY SAID THEY DID NOT HAVE THE PARTS. WE CONTACTED CHRYSLER GROUP, AND THEY CONTACTED THE DEALER. WE WERE TOLD THAT THEY WOULD GET THE PARTS AND CONTACT US WITHIN 5 DAYS. THAT WAS MORE THAN A MONTH AGO. WE WOULD LIKE TO GET THIS RESOLVED, BUT OUR LOCAL DEALER SEEMS UNRESPONSIVE. *TR
Air bags, Feb 12, 2014
I HAVE GONE TO CUTTER DODGE JEEP ON ALA MOANA BLVD. ON OAHU AND NOTIFIED THEM OF MY RECEIVING A RECALL LETTER. THEY INFORMED ME THAT THE PARTS ARE ON ORDER AND WILL BE CONTACTING ME WHEN THEY (PARTS) ARRIVE. I WAS CONTACTED BY THE DEALERSHIP AND WAS TOLD TO MAKE AN APPOINTMENT TO SERVICE MY JEEP FOR THE RECALL. WHEN I BROUGHT MY VEHICLE IN FOR THE SERVICE, I WAS INFORMED THAT THE DEALERSHIP GETS AHEAD OF ITSELF AND SENDS OUT CARDS STATING THAT THE PARTS ARE IN WHEN ACTUALLY THEY ARE NOT. WASTED TIME. SO, THEY TOLD ME AGAIN THAT THEY WOULD BE CONTACTING ME WHEN PARTS COME IN. THIS IS MY SECOND NOTICE FROM CHRYSLER NOTIFYING ME OF THE SAME RECALL. I HAVE YET TO RECEIVE A CALL OR LETTER FROM CUTTER DODGE JEEP ON ALA MOANA FOR THIS RECALL. I'M PRETTY SURE THAT THIS IS NOT A PART THAT TAKES OVER A YEAR TO MAKE NOR BE SENT OUT TO A DEALERSHIP FOR SOMETHING THAT COULD POSSIBLY CAUSE AN ACCIDENT WITHOUT WARNING. I WOULD LIKE TO GET THIS RECTIFIED, PLEASE. IF THERE IS ANOTHER DEALERSHIP THAT CAN TAKE CARE OF THIS FOR ME THEN POINT ME IN THE RIGHT DIRECTION. I AM NOT SURE IF MY JEEP IS AFFECTED BY THIS PROBLEM BUT WOULD SURE LIKE TO FIND OUT. THANK YOU FOR YOUR TIME IN THIS MATTER. *TR
Air bags, Feb 11, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE REMEDY PART WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Feb 10, 2014
TL- THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED REASONABLE TIME FOR REPAIR. THE CONTACT TOOK HIS VEHICLE TO THE DEALER TO BE REPAIRED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURE HAD BEEN CONTACTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CHECK AIR BAG LIGHT WAS ILLUMINATED ON THE CONTACT'S DASHBOARD BUT THE AIR BAG HAD NOT INADVERTENTLY DEPLOYED. THE VIN WAS NOT AVAILABLE. AZ
Air bags, Feb 10, 2014
SAFETY RECALL / M35 / NHTSA 12V-527 ( ORC MODULE ) DEALERSHIP NOTIFIED ME TWICE TO COME IN FOR THE ABOVE RECALL AND AFTER WAITING TWO HOURS EACH TIME, THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS TO DO THE JOB. THEY ALSO TOLD ME THEY WOULD ORDER THE PARTS AND NOTIFY ME WHEN THEY WERE RECEIVED. THIS NEVER HAPPENED. IT'S BEEN TWO YEARS AND I'M OUT OF OPTIONS. THANK YOU FOR YOUR ASSISTANCE. *TR
Air bags, Feb 7, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.