2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints: air bags
256 reports, newest first. Show all
Air bags, Nov 4, 2013
I RECEIVED NOTICE OF A RECALL FOR THE AIRBAG SENSOR ON THE 2003 JEEP CHEROKEES. I WAS INFORMED THAT THE AIRBAG MAY DEPLOY AT ANY TIME WHILE THE VEHICLE IS OPERATING. IT HAS BEEN ONE YEAR SINCE I WAS NOTIFIED OF THIS ISSUE AND THE CHRYSLER DEALERSHIP HAS YET TO SEND THE PARTS NECESSARY TO FIX THIS PROBLEM TO ANY OF THE DEALERSHIPS. I AM CURRENTLY DRIVING AROUND WITH MY AIRBAG SENSOR ON, AND NOT KNOWING IF AND WHEN MY AIRBAG WILL DEPLOY. THIS FRIGHTENS ME BECAUSE I CURRENTLY LIVE IN THE MOUNTAINS, AND NOT KNOWING HOW I WILL REACT TO AIRBAG DEPLOYING. ONE YEAR IS DEFINITELY AN AMPLE AMOUNT OF TIME FOR THE CHRYSLER DEALERSHIP TO SEND THESE PARTS OUT, ESPECIALLY FOR A RECALL LIKE THIS THAT HAS PRODUCED INJURIES. *TR
Air bags, Oct 31, 2013
IN JANUARY OF 2013 I RECEIVED A RECALL NOTICE FROM CHRYSLER #35 CONCERNING A COMPONENT IN THE AIR BAG MODULE MAY FAIL WHILE OPERATING THIS VEHICLE. I CALLED MONROE MICHIGAN DODGE CHRYSLER WHERE I PURCHASED THE CAR AND THEY TOLD ME CHRYSLER HASN'T RELEASED THE PARTS TO FIX THIS PROBLEM. I TOOK IT BACK IN TODAY OCTOBER 31 2013 AND I RECEIVED THE SAME ANSWER. I CALLED CHRYSLER AT 1-800-247-9753 AND THEY TOLD ME THE PARTS AREN'T AVAILABLE AND THEY WOULD PUT ME ON A LIST. THIS IS TOTALLY NOT ACCEPTABLE IT SHOULDN'T TAKE THIS LONG TO TAKE CARE OF THIS SERIOUS PROBLEM. *TR
Air bags, Oct 22, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE MANUFACTURER ADVISED THAT THE PART NEEDED TO COMPLETE THE AIR BAG RECALL SERVICE WAS ON BACK ORDER. THE MANUFACTURER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS 120,000.
Air bags, Sep 20, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 11-18-13 *BF
Air bags, Sep 18, 2013
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM RECALL NOTICE. *SMD WHEN THE CONSUMER CONTACTED THE DEALER, TO MAKE AN APPOINTMENT, HE WAS INFORMED THE PART WAS NOT AVAILABLE. A FEW MONTHS LATER, HE RECEIVED A CALL FROM THE DEALER AND THEY SCHEDULED AN APPOINT. HOWEVER, AFTER THE CONSUMER DROPPED THE VEHICLE OFF, THE DEALER CALLED THE CONSUMER BACK AND INFORMED HIM, THEY NEVER HAD THE PART. THE CONSUMER CONTINUED TO CALL FOR MONTHS, BUT THE PART WAS STILL NOT AVAILABLE. THE AIR BAG LIGHT WOULD COME ON AND STAY ON FOR WEEKS AT A TIME AND THEN GO OFF, AND COME BACK ON AGAIN.
Air bags, Sep 16, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION MARCH 2013. THE CONTACT HAD NOT EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 94,000. UPDATED 11/12/13*CN THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE, BUT WOULD BE AVAILABLE BY OCTOBER 17, 2013. THE CONSUMER STATED IT HAS BEEN OVER 30 DAYS, AND HE HAS NOT HEARD FROM CHRYSLER. UPDATED 11/19/13
Air bags, Sep 13, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/13/13*LJ
Air bags, Sep 11, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE STATED THAT SINCE THE FAILURE WAS REPORTED IN JANUARY OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE SEPTEMBER OF 2013. THE AIR BAG WARNING LIGHT ILLUMINATED; THEREFORE; HE EXPERIENCED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND PROVIDED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS 130,000.
Air bags, Sep 10, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 ( AIR BAGS) AND THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN UNEXPECTED DATE FOR THE REMEDY PART. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Air bags, Sep 10, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE AIR WARNING LAMP WAS ILLUMINATED. THE DEALER WAS CONTACTED AND INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000. THE VIN WAS NOT AVAILABLE.
Air bags, Aug 26, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATINO OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 12, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HIM THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 12, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 9, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS NEEDED TO REMEDY THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 8, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE HAD NOT YET BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED BUT DID NOT PROVIDE A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/18/13*LJ
Air bags, Jul 15, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Air bags, Jul 9, 2013
I WAS DRIVING DOWN THE ROAD WHEN BOTH OF MY AIRBAGS DEPLOYED. CHRYSLER AFTER TWO WEEKS OF TOYING WITH ME OFFERED TO 1 TOTAL MY CAR AND PAY ME KELLY BLUE BOOK VALUE OR 2 GIVE ME 1,000 DOLLARS AND WAIT UNTIL PARTS CAME IN. THEY TOLD ME HOWEVER THEY DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE IN THE US AND THAT THEY WERE NOT GOING TO PAY FOR THE INSIDE DAMAGE CREATED BY THE AIRBAGS DEPLOYING. I HAVE TWO FAMILY MEMBERS WHO DRIVE VEHICLES IN WHICH THIS RECALL APPLIES TO. I WOULD NEVER RECOMMEND TO ANYONE THAT THEY SHOULD PURCHASE A VEHICLE FROM CHRYSLER. THEY DO NOT HELP AT ALL EVEN WHEN THEY KNOW IT IS THEIR FAULT. THEY ARE AWARE OF THIS ISSUE AND ARE DOING NOTHING TO THE 700,000 PLUS PEOPLE DRIVING THESE VEHICLES. THANK GOODNESS I WASN'T SERIOUSLY INJURED BUT WHAT IF NEXT TIME IT DOES SERIOUSLY HURT A DRIVER. *TR
Air bags, Jul 9, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN DECEMBER 2012. SHE ATTEMPTED TO GET THE VEHICLE REPAIRED ON SEVERAL OCCASIONS BUT THE PARTS WERE NOT AVAILABLE. THE CONTACT NOTIFIED CHRYSLER ABOUT THE RECALL IN JULY 2013 AND THEY DID NOT HAVE A ESTIMATED TIME ON WHEN THE PARTS WOULD BECOME AVAILABLE. THE VIN WAS UNAVAILABLE.
Air bags, Jun 28, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Jun 19, 2013
I RECEIVED A SAFETY RECALL NOTICE IN JANUARY 2013 AND IT HAS YET TO BE RESOLVED NOR HAS THERE BEEN ANY FOLLOW-UP NOTICE. EVERY TIME I CALL TO CHECK ON IT I AM TOLD THAT THE DEALER DOES NOT HAVE THE PARTS. I QUESTION IF THERE IS ANY INTENTION TO MAKE THE STATED REPAIR AT ALL. THE SAFETY RECALL IS FROM CHRYSLER. IT IS AN AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. SAFETY RECALL M35/NHTSA 12V-527. *TR
Air bags, Jun 18, 2013, crash
I WAS DRIVING AND I REAR ENDED A TRUCK DRIVING BETWEEN 30 AND 35 MILES PER HOUR. BRAKES WERE NOT APPLIED THERE WERE NO SKID MARKS. THE AIR BAGS FAILED TO DEPLOY. I CONTACTED JEEP SERVICE REGARDING THE ISSUE AND WAS INFORMED THAT THERE IS A RECALL ON THE AIRBAG SYSTEM. I ASKED TO PLEASE SCHEDULE MY VEHICLE FOR SERVICE ON THIS RECALL AND WAS TOLD THAT NO ONE IN THE UNITED STATES HAD THE PARTS TO FIX THE PROBLEM. I AM EXTREMELY CONCERNED THAT THIS COULD HAPPEN AGAIN. *TR
Air bags, Jun 18, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NOTICE NHTSA RECALL CAMPAIGN ID NUMBER 12V527000 (AIR BAGS). THERE ARE NO FAILURES AT THIS TIME. THE CONTACT WAS CONCERNED SINCE THE DEALER STATED THE PARTS ARE NOT AVAILABLE TO REPAIR THE RECALL. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 117,000. *TR
Air bags, Jun 18, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE RECALL NOTICE. THE CONTACT WAS INFORMED THAT THERE WAS NO APPROXIMATE DATE AS OF WHEN THE PART WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 84,000. *TR
Air bags, Jun 10, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN FEBRUARY 2013. THE CONTACT STATED HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER AND THE MANUFACTURER BOTH STATED THAT THEY DID NOT KNOW WHEN THE PARTS THAT WERE NEEDED TO SERVICE THE VEHICLE PER THE RECALL WOULD BECOME AVAILABLE. THE CONTACT STATED THAT HE CALLED THE MANUFACTURER IN JUNE OF 2013 AND RECEIVED THE SAME RESPONSE. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. RETURNED BY USPS ON 7/8/2013. 2ND ATTEMPT ON 7/11/2013 FAILED. *KB
Air bags, Jun 7, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) APPROXIMATELY SIX MONTHS AGO. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE PARTS WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. *TR