2003 Jeep Grand Cherokee

Problems, recalls and owner-reported issues

Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.

Complaints by model year
  1. 761

Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.

Primary concernAir bags256 reports · 34% of complaints
Owner complaints761Filed with NHTSA
Recall relationship10 safety recallsNHTSA campaign records

What owners report most often

  1. Air bags256
  2. Visibility167
  3. Service brakes70
  4. Seats65
  5. Hydraulic64
  6. Electrical system55
  7. Engine and engine cooling42
  8. Power train35

Recalls and investigations

  1. Air bags, frontalJan 28, 2015

    Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

    Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

    Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.

    Campaign 15V046000 on NHTSA.gov

  2. Air bagsNov 8, 2012

    Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.

    Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.

    Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.

    Campaign 12V527000 on NHTSA.gov

  3. Exterior lighting, headlightsMay 11, 2009

    DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

    DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

    DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.

    Campaign 09E025000 on NHTSA.gov

  4. Seats, front assembly, seat heater/coolerApr 9, 2009

    CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

    OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.

    DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

    Campaign 09V117000 on NHTSA.gov

  5. Exterior lightingApr 7, 2009

    SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

    DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

    SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

    Campaign 09E012000 on NHTSA.gov

  6. Exterior lightingJul 17, 2006

    CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.

    LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.

    TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.

    Campaign 06E064000 on NHTSA.gov

  7. Seats, front assembly, seat heater/coolerJun 7, 2006

    ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

    OVERHEATING COULD POTENTIALLY CAUSE A FIRE.

    DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

    Campaign 06V197000 on NHTSA.gov

  8. Exterior lighting, headlightsMar 13, 2006

    CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."

    WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.

    ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.

    Campaign 06E023000 on NHTSA.gov

  9. Service brakes, hydraulicMar 13, 2006

    CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.

    LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.

    AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.

    Campaign 06E022000 on NHTSA.gov

  10. Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006

    CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.

    IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.

    AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.

    Campaign 06E011000 on NHTSA.gov

Representative owner complaints: electrical system

55 reports, newest first. Show all

  1. Steering, Electrical system, Vehicle speed control, Mar 8, 2020

    JUST RECENTLY IN THE LAST THREE MONTHS FRONT PASSENGER WINDOW FELL WHILE DRIVING AND BACK DRIVER WINDOW FELL WHILE DRIVING WHILE IT WHAT SNOWING WHILE MY SON WAS IN THE CAR. HAVE A POPPING NOISE IN STEERING OR SOMEWHERE IN FRONT END. I CAN'T USE MY ACCELERATE BUTTON ON STEERING WHEEL WHILE IT'S IN CRUISE BECAUSE IT WON'T STOP ACCELERATION ONCE YOU PRESS IT. I WAS GOING ABOUT 55 AND WAS TRYING TO ACCELERATE TO 60.

  2. Electrical system, Jan 23, 2020

    ELECTRIC DOOR LOCK ON DRIVERS SIDE MAKES A LOUD BUZZING SOUND WHEN TRYING TO ENGAGE.

  3. Electrical system, Mar 13, 2019, fire

    I WAS DRIVING AND SMELLED BURNING. PULLED OVER ON A FOUR LANE HIGHWAY. I THEN SAW SMOKE. I DROVE A BLOCK AWAY TO A SAFE SPOT GOT OUT OF THE CAR AND CALLED 911. THE FIREFIGHTERS EXTINGUISHED AN ELECTRICAL FIRE THAT STARTED IN MY PASSENGER SIDE DOOR. THEY BELIEVE THE MOTOR IN MY DOOR CAUGHT FIRE. I HAD TO HAVE THE VEHICLE TOWED. NOW I'M AT A LOSS AS TO WHAT TO DO. THANK GOD I HAD JUST DROPPED MY SON OFF AT SCHOOL SO NO INJURIES.

  4. Electrical system, Aug 25, 2017

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDOWS, LOCKS, AND OTHER ELECTRICAL SYSTEMS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRIC MOTOR AND DRIVER SIDE DOOR PANEL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,700.

  5. Electrical system, Air bags, May 31, 2017

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CRUISE CONTROL STOPPED WORKING AND THE INTERIOR LIGHTING REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT THE DOORS AND REAR WINDOWS DID NOT LOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (MARK'S CASA CHRYSLER, JEEP, ALBUQUERQUE, NEW MEXICO) WHERE IT WAS DIAGNOSED THAT THE MASTER CONTROL MODULE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE DEALER WAS NOT CONTACTED FOR THE RECALL REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.

  6. Electrical system, Aug 18, 2016

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHEN ATTEMPTING TO REMOVE THE KEYS FROM THE IGNITION, THE ENGINE WAS STILL RUNNING. DUE TO THE FAILURE, THE BATTERY WAS CHANGED TWICE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 162,000.

  7. Electrical system, Exterior lighting, Apr 19, 2016

    THE WIRE HARNESS GOING TO THE DRIVER DOOR IS NOT LONG ENOUGH SO WHEN YOU OPEN THE DOOR THE WIRES WILL BECOME LOSE OR DISCONNECT AS A RESULT IN THE POWER LOCKS,POWER MIRRORS,POWER WINDOWS, EVIC CENTER TO MALFUNCTION AND THE ALL THE DOME LIGHTS REMAIN ON. AND I'M NOT THE ONLY VEHICLE TO HAVE HAD THIS PROBLEM THERE ARE HUNDREDS WROTE ON THE JEEP FORUM.

  8. Electrical system, Engine, Apr 9, 2015

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. IN ADDITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE ALTERNATOR, THE FUEL PUMP, THE OXYGEN 2 SENSOR, AND THE CAM SENSOR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 121,000.

  9. Steering, Electrical system, Mar 9, 2015

    POWER STEERING LEAK. ....LEFT TURN SIGNAL FAILURE IT WORKS OCCASIONALLY. *TR

  10. Electrical system, Engine, Feb 28, 2015

    I WAS TRAVELING ON A SIDE STREET IN HUNTINGTON, WV ABOUT 30 MPH WHEN ALL OF A SUDDEN THE MOTOR SHUTDOWN EVERYTHING SHUTDOWN AND I TRIED TO MOVE THE JEEP OUT OF THE LINE OF TRAFFIC. THIS IS VERY DIFFICULT SINCE THERE WAS NO POWER TO THE VEHICLE. I WAS HEADED TOWARD I-64 ON THE ON RAMP WHEN ALL OF A SUDDEN IT HAPPEN AGAIN. CAR WERE COMING TOWARD ME AND WITH MUCH DIFFICULTY I MANAGE TO GET IT PARTIALLY OUT OF THE ROAD. I FINALLY GOT IT STARTED BACK UP AND IT HAPPENED ON TWO OTHER OCCASIONS. I AM AFRAID TO DRIVE MY JEEP. I NEED HELP IN KNOWING WHAT TO DO. AUTOZONE PUT THE INSTRUMENT TO HELP DIAGNOSE THE PROBLEM AND CHECK INDICATED THE BATTERY IS GOOD. WHAT SHOULD I DO? *TR

  11. Electrical system, Exterior lighting, Jan 28, 2015

    INTERMITTENT FAILURE OF RIGHT STOP LIGHT AND TAILLIGHT EVEN AFTER BULB REPLACEMENT. *TR

  12. Electrical system, Visibility, Jan 16, 2015

    HEAT STOPS WORKING - ISSUE WITH DOORS INSIDE ENGINE - SPOKE WITH MECHANIC SAID VERY COMMON ON THESE VEHICLES AND SHOULD BE RECALLED. *TR

  13. Steering, Electrical system, Fuel/propulsion system, Dec 23, 2014

    VEHICLE STOPS RUNNING WHILE DRIVING, POWER STEERING STOPS WORKING AS WELL AS THE POWER BRAKES. DANGEROUS ON HIGHWAY. HAD THE CRANK SENSOR REPLACED DUE TO THIS PROBLEM. THOUGHT THE PROBLEM WAS RESOLVED BUT THE SAME PROBLEM HAPPENED AGAIN ON 12/22/14. *TR

  14. Power train, Electrical system, Engine, Jul 23, 2014

    I WAS DRIVING ABOUT 40 MPH ON A FOUR LANE HIGHWAY IN TRAFFIC WHEN MY CAR ENGINE SUDDENLY SHUT OFF. THE BRAKES SEIZED UP, BUT I WAS ABLE TO GET THE CAR WAS ABLE TO GET THE CAR OFF ON THE SHOULDER. AFTER TRYING SEVERAL TIME TO RESTART THE CAR, I CALLED FOR ASSISTANCE. BY THE TIME ASSISTANCE ARRIVED, I WAS ABLE TO START THE CAR AND I DROVE IT APPROXIMATELY FIVE MILE TO MY JEEP DEALER. THEY FOUND THAT THE CRANK SENSOR WAS FAULTY AND THAT WAS WHY THE ENGINE HAD SHUT DOWN. THE COST TO REPLACE THE SENSOR WAS $275; HOWEVER, BECAUSE SHUTTING DOWN THE ENGINE CAUSED THE BREAKS TO SEIZE UP, THE BREAKS AND CALIPERS HAD TO BE REPLACED INCREASING THE TOTAL COST OF REPAIRS TO $1567. IF I HAD BEEN DRIVING AT HIGHWAY SPEED WHEN THIS OCCURRED I WOULD PROBABLY NOT BE WRITING THIS LETTER. *TR

  15. Electrical system, Jun 28, 2014

    CANNOT GET THE POWER WINDOWS TO WORK..AFTER CLOSING & OPENING THE DRIVER DOOR AND TURNING THE INSIDE LIGHTS OFF & ON IT WORKS VERY RARELY.. THIS STARTED IN EARLY JUNE 2014.... THIS IS UNSAFE WHEN MY GRANDCHILDREN ARE IN THERE CAR SEATS AND THE WINDOWS DECIDE TO MALFUNCTION.. I AM AFRAID THEY COULD EXIT THE JEEP WHILE IT IS MOVING CAUSING INJURY OR EVEN A FATALITY !!! *TR

  16. Steering, Electrical system, Engine, Jun 24, 2014

    WHEN DRIVING DOWN THE HIGHWAY AT SPEED THE ENGINE STOPPED WORKING ALONG WITH AUXILIARY SYSTEMS SUCH AS POWER BRAKES AND STEERING. THE TACHOMETER SLOWED TO 0 RPM AND WE WERE ABLE TO PULL CAR OFF THE SIDE OF ROAD. UPON STOPPING, THE CAR RESTARTED AND NO ODB CODES WERE IDENTIFIED. THIS OCCURS RANDOMLY THROUGH HAS A TENDENCY ON COLD STARTS AFTER VEHICLE HAS BEEN SITTING FOR WHILE. SINCE LOSS OF ALL POWER IT IS A TREMENDOUS SAFETY HAZARD. *TR

  17. Electrical system, Air bags, Jan 15, 2014

    IN APRIL 2007 I PURCHASED A 2003 JEEP GRAND CHEROKEE FROM JACKY JONES CHRYSLER IN HAYESVILLE NC, IN JANUARY 2013 I RECEIVED A RECALL NOTICE M35 CONCERNING THE AIR BAG PROBLEM WAS TO BE REPAIRED, AS OF 1/14/2014 AFTER TRYING TO GET THIS RESOLVED FOR A YEAR, STILL NOTHING HAS BEEN DONE AND I KEEP GETTING A RUNAROUND, CAN YOU HELP ME GET THIS RESOLVED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

  18. Electrical system, Air bags, Dec 6, 2013

    I FIRST RECEIVED A RECALL NOTICE IN JAN 2013 AND HAVE MADE NUMEROUS ATTEMPTS TO HAVE THE RECALL CORRECTED TO NO AVAIL THROUGH A REGISTERED CHRYSLER DEALER. I AM TOLD THE PARTS ARE JUST NOT AVAILABLE AS OF YET. I WAS TRAVELING DOWN THE ROAD FOR APPROXIMATELY 30 MINUTES AT 45 MPH WHEN SUDDENLY THE AIRBAG LIGHT CAME ON. IT STAYED ON FOR ALMOST 10 MINUTES THEN WENT OFF, THEN CAME BACK ON AGAIN WITHIN 5 MINUTES. I WAS VERY FRIGHTENED SINCE THE RECALL NOTICE STATES THAT IT IS POSSIBLE FOR THE AIRBAG TO INADVERTENTLY DEPLOY AFTER THE AIRBAG LIGHT COMES ON. I CALLED THE DEALER AGAIN AS SOON AS I RETURNED HOME TO ADVISE THEM AND REMIND THEM THEY HAD ME ON A LIST. HOWEVER, I WAS TOLD THE PARTS ARE STILL NOT AVAILABLE, SO THEY GAVE ME A TOLL FREE NUMBER 800-992-1997 WHICH I CALLED AND WAS TOLD ONCE AGAIN THAT AS OF NOW THE PARTS ARE NOT AVAILABLE AND TO JUST CONTINUE DRIVING THE CAR. I HOPE THE AIRBAG DOES NOT DEPLOY WHILE I AM DRIVING CAUSING A HEART ATTACK OR FATAL CAR CRASH.

  19. Electrical system, Visibility, Aug 15, 2013

    SINCE AUGUST 18, 2008, 4 WINDOW REGULATORS ON MY JEEP GRAND CHEROKEE HAVE BROKEN. TWICE, I HAVE ALREADY PAID OVER $800 AT YOUR DEALERSHIP TO HAVE THIS FIXED. RECENTLY, BOTH OF MY REAR WINDOW REGULATORS HAVE BROKE AND I HAVE HAD TO TAPE MY WINDOWS UP SINCE I CANNOT AFFORD $800 OUT OF POCKET RIGHT NOW. THIS IS OBVIOUSLY A WELL KNOWN JEEP GRAND CHEROKEE PROBLEM. I HAVE KNOWN OF OTHERS HAVING THIS PROBLEM WITH THEIR JEEP GRAND CHEROKEE AS WELL. I HAVE ALREADY HAD NUMEROUS PROBLEMS WITH MY JEEP THAT HAVE COST ME SEVERAL THOUSANDS OF DOLLARS TO FIX. I DON'T THINK I SHOULD HAVE TO CONTINUE PAYING FOR MY WINDOW REGULATORS TO BE REPLACED WHEN MY WINDOWS ARE USED AS MUCH AS ANY NORMAL CAR WINDOW SHOULD BE USED. I ONLY WORK TEN MINUTES FROM HOME AND DON'T ABUSE MY VEHICLE. *TR

  20. Electrical system, Jun 10, 2013, fire

    THE VEHICLE WAS PARKED. A FIRE BEGAN FROM UNDERNEATH THE DRIVER'S SEAT WHICH IS BELIEVED TO BE AN ELECTRICAL FIRE. IT DESTROYED THE SEAT AND SURROUNDING AREA. NO ONE WAS IN THE VEHICLE AT THE TIME. IT APPEARED TO SMOLDER FOR SEVERAL HOURS. THE FIRE WAS DETECTED EARLY ENOUGH SO THAT THE ENTIRE VEHICLE WAS NOT AFFECTED. *TR

  21. Electrical system, May 20, 2013

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO COOL PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE COMPRESSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FOLLOWING DAY THE FAILURE RECURRED. THE MECHANIC THEN REWIRED THE AIR CONDITIONING UNIT BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

  22. Electrical system, Exterior lighting, Apr 24, 2013

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RIGHT DIRECTIONAL BLINKER FAILED. THE BLINKER REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC OR REPAIRS PERFORMED. THE FAILURE MILEAGE WAS 44,100 AND THE CURRENT MILEAGE WAS 44,885. ...UPDATED 08/22/13 *BF THE CONSUMER STATED WHEN HE UN-LOCKED THE DOOR WITH THE KEY, THE HAZARD LIGHTS CAME ON. HE CHANGED ALL THE BULBS AND THE BLINKERS, BUT THE LIGHTS STAYED ON. HE WAS UNABLE TO USE THE BLINKERS, AND HE HAD TO UN-HOOK THE BATTERY FOR A COUPLE OF HOURS. THE TAIL LIGHTS WERE ALSO REPLACED, BUT THEY STILL DIDN'T WORK.

  23. Electrical system, Exterior lighting, Mar 5, 2013

    HAD MY JEEP FOR ABOUT 4 YEARS NOW, AND I'VE RECENTLY HAD MANY ISSUES WITH IT. FOR ONE, THERE'S A RECALL, WHICH PARTS ARE NOT AVAILABLE RIGHT NOW FOR AN ORC SENSOR. THE RECALL LETTER SAID THERE MAY BE A CHANCE THAT IT COULD CAUSE AN ELECTRICAL DISTRESS ON THE COMPUTER. NOW, I DON'T KNOW IF THESE CAUSED MANY ELECTRICAL ISSUES OR NOT, BUT I'D LIKE TO SEE SOMETHING DONE ABOUT IT. AROUND LATER NOVEMBER 2012 I TOOK THE JEEP TO GET THE AC/HEATER WORK BECAUSE IT WASN'T WORKING. PAID $400.00, LABOR AND PARTS. ALSO GOT MY SIGNAL LIGHTS FIXED, BECAUSE THEY WEREN'T WORKING EITHER. FEW MONTHS PASS, NOW ITS MARCH 2013. THE SIGNAL LIGHTS WORK WHEN THEY WANT, EVEN AFTER GETTING IT FIXED. THE RIGHT SIGNAL LIGHT WORKS FINE, THE LEFT WORKS WHEN IT WANTS. MY DRIVER FOGLIGHT WENT OUT. I DON'T HAVE A BAD BULB SO WHAT IS IT? FEW WEEKS LATER, DRIVER HEADLIGHT GOES OUT. AGAIN, NO BLOWN BULB. FEW MORE WEEKS PASS, AND MY AC/HEATER STOPPED WORKING AGAIN. WHY? ALSO, THE DRIVER TAIL LIGHT, AT TIMES GOES OUT. NO BAD BULB. I FEEL AS IF I GIVE IT MORE TIME, THE PROBLEM IS JUST GOING TO GET WORSE. WE NEED TO LOOK INTO THIS PROBLEM. *TR

  24. Electrical system, Jun 12, 2012

    DRIVING ALONG, CAR SIMPLY CUTS OFF. NO WARNING. SOLUTION IS TO DISCONNECT BATTERY CABLES, WAIT ABOUT 5 MINUTES, RECONNECT AND RESTART. DEALERS ARE BAFFLED. NO KNOWN RELIABLE FIX. VERY DANGEROUS IF ON BRIDGE, INTERSTATE OR TUNNEL. ESPECIALLY A PROBLEM AT NIGHT, AS "FIX" INVOLVES SHUTTING OFF ALL LIGHTS INCLUDING HAZARD WARNING LIGHTS. *TR

  25. Electrical system, Exterior lighting, Apr 17, 2012

    TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE STOPPED AT A TRAFFIC STOP, THE CONTACT NOTICED THAT THE DRIVER SIDE TURN SIGNAL WAS NOT ILLUMINATED. THE CONTACT REPLACED THE FUSE FOR THE TURN SIGNAL HOWEVER, THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 05/02/12*BF THE CONSUMER STATED ON OCCASION, THE RIGHT BLINKER FAILED TO OPERATE AS WELL. THE FLASHER RELAY WAS REPLACED WITH A BRAN NEW PART, WHICH WORKED FOR ABOUT ONE WEEK. UPDATED 05/04/12