2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints: hydraulic
64 reports, newest first. Show all
Service brakes, Hydraulic, Jun 7, 2005
2003 MODEL JEEP GRAND CHEROKEE OVERLAND SHAKES AT HIGH SPEEDS WHEN BRAKING APPROXIMATELY EVERY 9,000 MILES. DEALER REPLACED FRONT BRAKE ROTORS AND PADS AT 9300 AND 18,000 MILES. NOW VEHICLE HAS 24,000 MILES, IT SHAKES WHEN BRAKING AGAIN AT HIGH SPEEDS AND DEALER STATES IT IS OUT OF WARRANTY. THEY MAY OR MAY NOT REPAIR THE BRAKES THIS TIME. BRAKE ROTORS SHOULD NOT NEED TO BE REPLACED EVERY 9,000 MILES. THE EXCESSIVE SHAKING CAUSED BY THE DEFECTIVE BRAKE SYSTEM COULD CAUSE SERIOUS PERSONAL INJURY TO OCCUPANTS OF THE VEHICLE OR OTHERS WHO ARE ON THE ROAD.
Service brakes, Hydraulic, Jun 3, 2005
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED, WHICH I PURCHASED BRAND NEW, AND I HAVE HAD TO REPLACE THE FRONT BRAKES AND ROTORS AT LEAST FOUR TO FIVE TIMES. THE CAR ONLY HAS 43,000 MILES ON IT AND IT IS NOW IN NEED OF NEW FRONT BRAKES AND ROTORS AGAIN. EVERY TIME THE BRAKES HAVE BEEN REPLACED, THEY HAVE BEEN DONE AT NO COST EXCEPT FOR THE LAST TIME. WE HAD TO PAY FOR THE PARTS AND THE DEALER PAID FOR THE SERVICE. THE DEALER AT THAT POINT ADVISED US THAT WE WERE ON OUR OWN AFTER THAT. NEEDLESS TO SAY, WE HAVE BEEN GREATLY INCONVENIENCED BY THIS AND DON'T FEEL THAT IT IS FAIR TO HAVE TO REPLACE THE BRAKES AND ROTORS SO OFTEN AFTER NORMAL USE. FURTHERMORE, WE FEEL THAT THIS IS A DESIGN FLAW WITH THE VEHICLE AND WE HAVE BEEN TOLD BY THE DEALER THAT THEY CAN'T DO MUCH ABOUT THIS AND THAT A LOT OF PEOPLE HAVE THE SAME PROBLEM AND THAT CHRYSLER HASN'T STEPPED UP TO THE PLATE TO DO ANYTHING. I FEEL THAT THIS IS A SERIOUS POTENTIAL SAFETY THREAT AND THAT WE ARE ONE OF ONLY A FEW AFFECTED. PLEASE ADVISE
Service brakes, Hydraulic, Apr 28, 2005
SHAKING WOULD OCCUR WHEN ATTEMPTING TO STOP THE VEHICLE. THE DRIVER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND THE MECHANIC DETERMINED THAT THE ROTORS NEEDED TO BE REPLACED. *AK THE STEERING WHEEL WOULD SHAKE. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER UNDER WARRANTY, THE DRUMS WERE CHANGED IN WHICH THE VEHICLE WAS UNDER 10K MILES. *SC *JB
Service brakes, Hydraulic, Apr 4, 2005
SERVICE BRAKES ? PROBLEM WITH ROTORS. VERY DANGEROUS FRONT WHEEL WOBBLE WHEN BREAKS ARE TOUCHED AT HIGH SPEEDS. ALSO HAVE SLOW PULSE PRESSURE ON BRAKE PEDDLE AT LOW STOPPING SPEED DUE TO ROTORS THAT HAVE WARPED, AGAIN. *AK HAD TO FIGHT WITH DEALERSHIP TO RESURFACE ROTORS AT 20K AND THEY HAVE AGAIN REWARPPED AT 24K CAUSING AN INTERMITTENT HIGH SPEED WOBBLE WHEN THE BREAKS ARE TOUCHED. WE HAD A 2002 MODEL AND THE DEALERSHIP TOLD US THAT THAT AFTER REPLACING THE ROTORS TWICE, ON THIS VEHICLE, THIS WAS A KNOWN ISSUE WITH JEEP AND WAS DUE TO THE POOR QUALITY OF MATERIAL USED IN THE ROTORS THAT CAUSE THEM TO WARP. CAR IS IN OUR LOCAL INSTALLER TODAY INSTALLING BETTER QUALITY ROTORS AND BRAKE PADS. MY QUESTION IS WHY NO RECALL IF THIS IS AN OLD PROBLEM WITH ALMOST EVERY JEEP GRAND CHEROKEE THAT IS OUT THERE.
Service brakes, Hydraulic, Mar 30, 2005
2003 JEEP GRAND CHEROKEE PROBLEMS WITH FRONT BRAKE DISC PULSATING.*MR THE DEALER RESURFACED THE FRONT ROTORS UNDER WARRANTY, HOWEVER THE MANUFACTURER WILL NOT TAKE RESPONSIBILITY, EVEN THOUGH THEY ARE AWARE THERE IS A PROBLEM. *JB
Service brakes, Hydraulic, Mar 17, 2005
I OWN TWO JEEP GRAND CHEROKEES 2003 MODELS, BOTH PURCHASED IN DEC 2002. BOTH OF THESE VEHICLES HAVE HAD BRAKE PROBLEMS, CONSISTING OF WARPPED BRAKE ROTORS. I HAVE OWNED 9 JEEP GRAND CHEROKEES SINCE 1992. 6 OF THE NINE JEEPS HAVE HAD BRAKE PROBLEMS. 4 OF THOSE JEEPS HAVE HAD THEIR BRAKES REPAIRED OR REPLACED AT NO CHARGE TO ME. HOWEVER THE 2003 JEEPS I CURRENTLY OWN HAVE THE SAME PROBLEM. I HAVE HAD THEM BOTH REPAIRED IN 2004 AND I AM HAVING THE SAME PROBLEM IN 2005. ONE OF THE JEEPS HAS 13,000 MILES SINCE THE 2004 REPAIR AND THE SECOND ONE HAS 7570 MILES ON IT SINCE THE 2004 REPAIR. MY UNDERSTANDING OF THE PROBLEM IS THAT THE CALIPERS USED TO APPLY PRESSURE TO THE BRAKE PADS NEVER FULLY RELEASE, THEREFORE THERE IS ALWAYS SOME PRESSURE BEING APPLIED TO THE ROTOR AND THE ROTOR IS WARPPED FROM THE HEAT CAUSED BY THE PAD BEING CONSTANTLY IN CONTACT WITH THE ROTOR. *AK
Service brakes, Hydraulic, Mar 17, 2005
I OWN TWO JEEP GRAND CHEROKEES 2003 MODELS, BOTH PURCHASED IN DEC 2002. BOTH OF THESE VEHICLES HAVE HAD BRAKE PROBLEMS, CONSISTING OF WARPPED BRAKE ROTORS. I HAVE OWNED 9 JEEP GRAND CHEROKEES SINCE 1992. 6 OF THE NINE JEEPS HAVE HAD BRAKE PROBLEMS. 4 OF THOSE JEEPS HAVE HAD THEIR BRAKES REPAIRED OR REPLACED AT NO CHARGE TO ME. HOWEVER THE 2003 JEEPS I CURRENTLY OWN HAVE THE SAME PROBLEM. I HAVE HAD THEM BOTH REPAIRED IN 2004 AND I AM HAVING THE SAME PROBLEM IN 2005. ONE OF THE JEEPS HAS 13,000 MILES SINCE THE 2004 REPAIR AND THE SECOND ONE HAS 7570 MILES ON IT SINCE THE 2004 REPAIR. MY UNDERSTANDING OF THE PROBLEM IS THAT THE CALIPERS USED TO APPLY PRESSURE TO THE BRAKE PADS NEVER FULLY RELEASE, THEREFORE THERE IS ALWAYS SOME PRESSURE BEING APPLIED TO THE ROTOR AND THE ROTOR IS WARPPED FROM THE HEAT CAUSED BY THE PAD BEING CONSTANTLY IN CONTACT WITH THE ROTOR. *AK
Service brakes, Hydraulic, Parking brake, Air bags, Vehicle speed control, Mar 9, 2005, crash
AFTER CONDUCTING BUSINESS AT A DRIVE IN BANK CONSUMER PROCEEDED TO LEAVE. CONSUMER PLACED FOOT ON THE ACCELERATOR AND THE VEHICLE ACCELERATED. THEN, HE APPLIED THE EMERGENCY BRAKE, HOWEVER, IT DID NOT STOP THE VEHICLE. IT STROKE A FOUR FOOT EMBANKMENT, THE ONLY THING THAT STOPPED THE VEHICLE WAS A CONCRETE RETAINING WALL, WHICH WAS STRUCK AT 30 MPH. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY, THE EMERGENCY BRAKE AND THE ANTI LOCK BRAKES DID NOT KICK IN.*AK
Service brakes, Hydraulic, Mar 2, 2005
2003 JEEP GRAND CHEROKEE INTO SERVICE DEPARTMENT WITH APPROX. 18,000 MILES. IT WENT IN FOR SCHEDULED MAINTENANCE. I ALSO STATED THAT THERE WAS A CHIRPING NOISE IN THE PASSENGER DOOR AREA. AFTER INSPECTION, THE SERVICE DEPARTMENT INFORMED ME THAT THE BRAKE PADS AND BRAKE ROTORS WOULD HAVE TO BE REPLACED. IF THIS IS TRUE, IT INDICATES TO ME THAT THERE IS A MANUFACTURING PROBLEM OR A BRAKE PROBLEM. EITHER WAY, I, AS A CONSUMER, DO NOT FEEL RESPONSIBLE FOR THE DEALERSHIP WANTING ME TO PAY TO REPAIR THE VEHICLE. THE VEHICLE REMAINS TO SIT AT THE DERALERSHIP. *AK
Service brakes, Hydraulic, Feb 15, 2005
THERE IS EITHER A DESIGN OR MANUFACTURING DEFECT IN THE BRAKE ROTORS/CALIPERS OF THE RECENT JEEP GRAND CHEROKEE. THE BRAKE ROTORS HAVE BEEN REPLACED ON THREE SEPARATE OCCASIONS IN THE FIRST 18 MONTHS (JULY 2003, DEC. 2003, JUNE 2004), AND I HAVE JUST BEEN INFORMED BY THE DEALER, ON FEBRUARY 10, 2005, THAT THE BRAKE PADS ARE THIN AND THE FRONT ROTORS ARE RUSTED AND WARPED AND NEED REPLACEMENT AGAIN. THIS WILL BE THE FOURTH TIME, AND MY CAR PRESENTLY HAS 28,000 MILES ON IT. IT IS A 2003 JEEP GRAND CHEROKEE THAT I PURCHASED IN OCTOBER 2002 FROM CENTRAL AUTO GROUP IN NORWOOD, MASSACHUSETTS. THE WARRANTY DOES NOT COVER FUTURE REPAIRS, AND I HAVE BEEN TOLD BY THE MANUFACTURER, DAIMLER CHRYSLER THAT THERE IS NOTHING IT CAN DO BUT THAT I WILL NEED TO HAVE THE ROTORS REPLACED AT MY OWN COST. THE CENTRAL AUTO GROUP SERVICE MANAGER TOLD ME THAT THE CALIPERS AND BRAKES HAD BEEN RE-DESIGNED A FEW YEARS AGO. I ALSO UNDERSTAND MANY OTHER DRIVERS HAVE HAD SIMILAR ISSUES AND THAT CHRYSLER ISSUED A TECHNICAL SERVICE BULLETIN ON JUNE 10, 2002 REGARDING THIS ISSUE.
Service brakes, Hydraulic, Feb 10, 2005
THE FRONT ROTORS WARPED. CONSUMER STATED THAT THIS WILL BE THE SECOND TIME REPLACING THE FRONT ROTORS. ALSO, AFTER 10,000 MILES THEY NEEDED TO BE REPLACED. *AK
Service brakes, Hydraulic, Feb 7, 2005
AT 18,000 MILES THE BRAKES HAD TO BE REPLACED TWICE. CONSUMER CONTACTED JEEP, AND THEY WILL NOT DO ANYTHING TO ASSIST THE CONSUMER. *AK
Service brakes, Hydraulic, Dec 21, 2004
WHEN THE CONSUMER APPLIED THE BRAKES FROM 60 MPH THE FRONT END OF THE VEHICLE WOULD VIBRATE AND PULSATE. THE VEHICLE'S ROTORS WERE REPLACED SEVERAL TIMES. *NM THE CONSUMER HAS HAD TO CHANGE THE ROTORS EVERY 5000 MILES. *NM
Service brakes, Hydraulic, Nov 29, 2004
VEHICLE SHOOK UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL THE VEHICLE, AND DROVE IT TO THE DEALER. MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAPPENED AT 13,000 MILES, AND BRAKE PADS AND ROTORS WERE REPLACED. CURRENTLY, AT 20,000 MILES THE PROBLEM RESURFACED AGAIN. MECHANIC ADVISED THE CONSUMER THAT HE WAS FINANCIALLY RESPONSIBLE FOR THE REPAIRS. *AK
Service brakes, Hydraulic, Nov 24, 2004
HAVE OWNED A 2003 JEEP GRAND CHEROKEE FOR APPROXIMATELY 2 YEARS. AT 11,000 MILES HAD A MODERATE PULSATION OF BRAKE PEDAL WITH MODERATE VIBRATION AND STEERING WHEEL SHAKING. DEALER REPAIRED UNDER WARRANTY BY TURNING FRONT ROTORS THAT THEY SAID WERE WARPED. AFTER APPROXIMATELY 10,000 MORE MILES SAME PROBLEM WITH SAME RESULT. DEALER SAID THAT THEY UNDERSTOOD THE PROBLEM, BUT CHRYSLER HAD DECIDED DUE TO SO MANY COMPLAINTS THEY WERE ONLY GOING TO WARRANT FOR FIRST 12,000 MILES/12 MONTHS. I PAID FOR REPAIR. AFTER APPROXIMATELY ANOTHER 10,000 MILES THE PROBLEM RECURRED. IT IS SO SEVER THAT AT BRAKING OF APPROXIMATELY 45 MPH AND OVER THE VEHICLE IS HARD TO CONTROL AND, WHEN THE STEERING WHEEL IS TURNED LOOSES IT VIBRATES UNCONTROLLABLY. IF YOU ARE MAKING A TURN WHILE BRAKING IN THAT SITUATION, A LESS EXPERIENCED DRIVER OR ONE NOT EXPECTING IT COULD LOSE CONTROL OF THE VEHICLE. FILED COMPLAINT WITH CHRYSLER AND THEY ALLEGE IT WAS DUE TO DRIVING CONDITIONS. THE FIRST 3,000 MILES WERE HIGHWAY MILES AS WELL AND MANY OF THE OTHERS SINCE THE VEHICLE IS DRIVEN REGULARLY LONG DISTANCES ON THE INTERSTATE. I DO NOT RIDE THE BRAKES, BRAKE HARD, OR DRIVE WITH TWO FEET. *NM
Service brakes, Hydraulic, Oct 18, 2004
THE FRONT ROTORS ON MY 2003 JEEP GRAND CHEROKEE WARPED OUT OF TOLERANCE BEFORE REACHING 20,000 MILES. WHILE THE BRAKING ABILITY DID NOT APPEAR TO BE IMPAIRED, THE SHUDDERING IN THE STEERING WHEEL WHILE BRAKING WAS A CONCERN.*AK
Service brakes, Hydraulic, Oct 15, 2004
THE VEHICLE SHIMMIED WHEN THE BRAKES WERE APPLIED AT 30-60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO TURNED BOTH FRONT ROTORS BECAUSE THEY WERE OUT OF ROUND. THIS WORK WAS DONE AT 18,000 MILES. CURRENTLY, AT 24,000 MILES THE PROBLEM RECURRED. *AK *JB
Service brakes, Hydraulic, Oct 1, 2004
NEW 2003 JEEP GRAND CHEROCKEE OVERLAND - 18,000 MILES - NORMAL DRIVING CONDITIONS - ABOUT ONE MONTH AGO WE NOTICED A PULSATING ACTION WHEN BRAKING - THEN, WHILE DRIVING AT 45-55 MPH AND ACTING ON THE BRAKES THE VEHICLE STEERING STARTED SHAKING HARD - TWO DAYS LATER WE TOOK THE JEEP TO THE DEALERSHIP AND THEY CHANGED THE FRONT PADS (ALSO IF STILL GOOD) AND RESURFACED THE ROTORS AT A COST OF $ 300.00. READING ON YOUR WEB SITE, ABOUT OTHER DRIVERS COMPLAINTS, I AM AFRAID THIS IS NOT THE END OF THE STORY.*AK
Service brakes, Hydraulic, Aug 31, 2004
BRAKE ROTORS AND PADS WORN OUT AT 22000 MILES. *AK
Service brakes, Hydraulic, Engine and engine cooling, Aug 20, 2004
WHEN THE CONSUMER APPLIED THE BRAKES, THE VEHICLE STOPPED SLOWLY WITH PULSATION. THE SURGING HAS OCCURRED MANY TIMES SINCE OWNING THE VEHICLE. THE CONSUMER FOUND THAT THE ROTORS WERE OUT OF ROUND. *JB THE FRONT ROTORS WARPED IN THE FIRST 10K MILES. THE DEALER SUGGESTED THAT THE PROBLEM WAS FORM THE HEAT FROM NON-ASBESTOS PADS. *SC *JB
Service brakes, Hydraulic, Aug 19, 2004
BRAKE PAD AND ROTOR FAILURE AFTER ONE YEAR AND FOUR MONTHS OF VEHICLE SERVICE. AFTER FURTHER RESEARCH, IT HAS BEEN DETERMINED THAT THIS IS A KNOWN PROBLEM WITH THE JEEP GRAND CHEROKEE - ALL YEARS (INTERNET BASED RESEARCH) THE MANUFACTURER WAS CONTACTED AND THEY SAID THAT THESE PARTS (BRAKES AND ROTORS) ARE ONLY WARRANTEED FOR ONE YEAR OR 12K MILES. MOST OTHER PARTS ARE WARRANTEED FOR 3 YEARS AND 36K MILES. THIS PROBLEM IS KNOWN BY THE MANUFACTUER (CHRYSLER) AND THEY HAVE HAD THIS SAFETY PROBLEM FOR YEARS OF PRODUCTION WITH THIS MODEL. BOTH THE DEALERSHIP AND THE MANUFACTUER REFUSE TO REPAIR THE VEHICLE UNDER WARRANTY. DUE TO THIS KNOWN SAFETY ISSUE BY CHRYSLER AND THEIR GREATLY REDUCED WARRANTY COVERAGE ON JUST THESE ITEMS (WHICH INDICATES THEIR KNOWLEDGE OF THE PROBLEM) IT IS DETERMINED THAT A SAFETY ISSUE EXISTS THAT COULD HAVE OR ALREADY HAS CAUSED INJURY TO OTHERS. *AK
Service brakes, Hydraulic, Aug 13, 2004
ROTORS ON MY 2003 JEEP GRAND CHEROKEE WILL HAVE TO BE REPLACED FOR THE THIRD TIME. FIRST TIME BRAKES WENT BAD STARTING AT 10,000, HAD THEM REPLACED AT 12,200 DEALER PAID, SECOND TIME ROTORS WENT BAD AFTER 5000 MI. I HAD TO CALL CHRYSLER TOOK 40 MINUTES. THEY WOULD ONLY PAY FOR PARTS, STATED HE WAS GOING OUT ON A LIMB. ROTORS ARE BAD AGAIN AFTER ONLY 4000 MI.*AK
Service brakes, Hydraulic, Aug 2, 2004
WE HAVE A 2003 JEEP GRAND CHEROKEE LARADO. THE BRAKES HAD TO BE REPLACED AT 21,000 MILES DUE TO WARPED ROTORS. THE ROTORS WERE TURNED. BY 22,500 MILES THEY AGAIN STARTED VIBRATING THE FRONT END. WE WERE ON A LONG TRIP AND BY 26,000 MILES THE FRONT END WAS SHAKING VIOLENTLY EACH TIME THE BRAKES WERE APPLIED. THE DEALER DID REPLACE THE BRAKES AT NO COST AND INSTALLED NEW ROTORS.*AK
Service brakes, Hydraulic, Jul 12, 2004
WHILE APPLYING THE BRAKES STEERING WHEEL STARTED SHAKING UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT HOME. CONSUMER CONTACTED THE DEALER, AND INFORMED HIM THAT THIS PROBLEM OCCURRED MORE THAN ONCE, AND STILL HAD NOT BEEN RESOLVED. *AK
Service brakes, Hydraulic, Jun 29, 2004
VEHICLE SHAKES WHEN BREAKING OVER 45 MPH. DEALER HAS STATED WARPED ROTORS AS THE CAUSE. VEHICLE HAS 26,000 MILES AND ROTORS WERE OUT OF WARRANT AT 12,000 MILES.*AK