2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints
761 reports, newest first.
Air bags, Jan 2, 2014
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Dec 30, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Seats, Dec 30, 2013
WHILE DRIVING UNDER NORMAL CONDITIONS I HEARD A POP AND THE LEFT CORNER OF THE DRIVER SIDE SEAT FELL FORWARD. THE BASE OF THE SEAT ROCKS BACK AND FORTH NOW. WHEN VEHICLE ACCELERATES, THE SEAT ROCKS BACKWARDS AND WHEN THE BRAKE IS APPLIED THE SEAT ROCKS FORWARD. I HAVE DONE SOME RESEARCH ON THIS ISSUE AND HAVE FOUND NUMEROUS COMPLAINTS AND A REFUSAL BY CHRYSLER TO RECALL AND FIX THE SEAT BRACKET. HTTP://JEEPSEATBRACKETPROBLEMS.BLOGSPOT.COM/ *TR
Air bags, Dec 17, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE CURRENT MILEAGE WAS 161000.
Air bags, Dec 16, 2013
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM RECALL NOTICE AND DEALERSHIP STATED THEY HAVE NOT RECEIVED PARTS TO COMPLETE RECALL. *SMD
Electrical system, Air bags, Dec 6, 2013
I FIRST RECEIVED A RECALL NOTICE IN JAN 2013 AND HAVE MADE NUMEROUS ATTEMPTS TO HAVE THE RECALL CORRECTED TO NO AVAIL THROUGH A REGISTERED CHRYSLER DEALER. I AM TOLD THE PARTS ARE JUST NOT AVAILABLE AS OF YET. I WAS TRAVELING DOWN THE ROAD FOR APPROXIMATELY 30 MINUTES AT 45 MPH WHEN SUDDENLY THE AIRBAG LIGHT CAME ON. IT STAYED ON FOR ALMOST 10 MINUTES THEN WENT OFF, THEN CAME BACK ON AGAIN WITHIN 5 MINUTES. I WAS VERY FRIGHTENED SINCE THE RECALL NOTICE STATES THAT IT IS POSSIBLE FOR THE AIRBAG TO INADVERTENTLY DEPLOY AFTER THE AIRBAG LIGHT COMES ON. I CALLED THE DEALER AGAIN AS SOON AS I RETURNED HOME TO ADVISE THEM AND REMIND THEM THEY HAD ME ON A LIST. HOWEVER, I WAS TOLD THE PARTS ARE STILL NOT AVAILABLE, SO THEY GAVE ME A TOLL FREE NUMBER 800-992-1997 WHICH I CALLED AND WAS TOLD ONCE AGAIN THAT AS OF NOW THE PARTS ARE NOT AVAILABLE AND TO JUST CONTINUE DRIVING THE CAR. I HOPE THE AIRBAG DOES NOT DEPLOY WHILE I AM DRIVING CAUSING A HEART ATTACK OR FATAL CAR CRASH.
Air bags, Dec 5, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REMEDIED. THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Dec 4, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE OR REPAIRS. THE CONTACT WAS NO LONGER DRIVING THE VEHICLE BECAUSE SHE WAS CONCERNED THAT THE AIR BAG WOULD ERRONEOUSLY DEPLOY AT ANY TIME. THE MANUFACTURER WAS NOTIFIED TWICE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Air bags, Nov 26, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE TO HAVE THE VEHICLE SERVICED PER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/07/14*LJ
Air bags, Nov 25, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER IN 2012. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 12-30-13 *BF
Air bags, Nov 22, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Nov 21, 2013, crash
TL* THE CONTACT OWNS 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND CALLED THE DEALER TO MAKE AN APPOINTMENT. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE TO REMEDY THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/30/13*CN THE CONSUMER WAS INVOLVED IN AN ACCIDENT.
Seats, Nov 15, 2013
I AM THE ORIGINAL OWNER OF THE CAR. WITHIN THE LAST TWO WEEKS THE RIGHT FORWARD BRACKET ON THE SEAT FRAME HAS SEPARATED FROM THE SEAT HOLDER. IN RESEARCHING THE NET I FIND THAT THIS CONDITION IS RATHER WIDE SPREAD. USED FRAMES ARE AVAILABLE BUT THAT WOULD SEEM LIKE DOUBLING DOWN ON A POOR DESIGN AND SPENDING $400 BUCKS FOR AN IFFY REPAIR. WWW.JEEPSEATBRACKET.COM SELLS A REPAIR KIT THAT FIXES THE PROBLEM BUT I DOUBT IF A JEEP AGENCY WOULD INSTALL NON-JEEP PARTS AND AT 81 I DOUBT IF I COULD REMOVE THE SEAT BY MYSELF. I CONSIDER THIS A SAFETY HAZARD. BEING A MA BELL RETIREE THROUGH HABIT I DRIVE CAREFULLY BUT AND UNANCHORED DRIVERS SEAT MAKES ME VERY NERVOUS. I FEEL THAT IN THE EVENT OF AN ACCIDENT I WOULD GO SAILING OUT THE FRONT WINDOW. *TR
Air bags, Nov 12, 2013
RECEIVED A RECALL NOTICE FROM CHRYSLER. CHRYSLER RECALL NUMBER M35, (NHTSA CAMPAIGN NUMBER: 12V527000) INVOLVING AIRBAGS CAN DEPLOY AT ANYTIME. CONTACTED THE DEALERSHIP LAST SPRING ABOUT THIS RECALL AND WAS TOLD PARTS WEREN'T IN YET. I THEN CONTACTED THE DEALERSHIP ON NOVEMBER 12, 2013 AND WAS TOLD THE PARTS AREN'T IN YET. I AM CONCERNED ABOUT THIS AIRBAG DEPLOYMENT ISSUE AND IT SEEMS LIKE THE MANUFACTURER ISN'T CONCERNED ABOUT SAFETY. *TR
Air bags, Nov 8, 2013
TL* THE CONTACT OWNS 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND CALLED THE DEALER TO MAKE AN APPOINTMENT. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE TO REMEDY THE VEHICLE. ONE YEAR LATER, THE PARTS WERE STILL NOT AVAILABLE TO REMEDY THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER BUT RECEIVED NO ASSISTANCE. THE FAILURE MILEAGE WAS 75,000. UPDATED 3/5/14*CN
Air bags, Nov 8, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 12-26-13 *BF
Air bags, Nov 4, 2013
I RECEIVED NOTICE OF A RECALL FOR THE AIRBAG SENSOR ON THE 2003 JEEP CHEROKEES. I WAS INFORMED THAT THE AIRBAG MAY DEPLOY AT ANY TIME WHILE THE VEHICLE IS OPERATING. IT HAS BEEN ONE YEAR SINCE I WAS NOTIFIED OF THIS ISSUE AND THE CHRYSLER DEALERSHIP HAS YET TO SEND THE PARTS NECESSARY TO FIX THIS PROBLEM TO ANY OF THE DEALERSHIPS. I AM CURRENTLY DRIVING AROUND WITH MY AIRBAG SENSOR ON, AND NOT KNOWING IF AND WHEN MY AIRBAG WILL DEPLOY. THIS FRIGHTENS ME BECAUSE I CURRENTLY LIVE IN THE MOUNTAINS, AND NOT KNOWING HOW I WILL REACT TO AIRBAG DEPLOYING. ONE YEAR IS DEFINITELY AN AMPLE AMOUNT OF TIME FOR THE CHRYSLER DEALERSHIP TO SEND THESE PARTS OUT, ESPECIALLY FOR A RECALL LIKE THIS THAT HAS PRODUCED INJURIES. *TR
Air bags, Oct 31, 2013
IN JANUARY OF 2013 I RECEIVED A RECALL NOTICE FROM CHRYSLER #35 CONCERNING A COMPONENT IN THE AIR BAG MODULE MAY FAIL WHILE OPERATING THIS VEHICLE. I CALLED MONROE MICHIGAN DODGE CHRYSLER WHERE I PURCHASED THE CAR AND THEY TOLD ME CHRYSLER HASN'T RELEASED THE PARTS TO FIX THIS PROBLEM. I TOOK IT BACK IN TODAY OCTOBER 31 2013 AND I RECEIVED THE SAME ANSWER. I CALLED CHRYSLER AT 1-800-247-9753 AND THEY TOLD ME THE PARTS AREN'T AVAILABLE AND THEY WOULD PUT ME ON A LIST. THIS IS TOTALLY NOT ACCEPTABLE IT SHOULDN'T TAKE THIS LONG TO TAKE CARE OF THIS SERIOUS PROBLEM. *TR
Air bags, Oct 22, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE AIR BAG WARNING LIGHT WAS ILLUMINATED AND THE MANUFACTURER ADVISED THAT THE PART NEEDED TO COMPLETE THE AIR BAG RECALL SERVICE WAS ON BACK ORDER. THE MANUFACTURER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS 120,000.
Air bags, Sep 20, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 11-18-13 *BF
Power train, Service brakes, Sep 19, 2013
I PULLED INTO MY DRIVEWAY (WHICH HAS A SMALL INCLINE) AND PUT THE CAR IN PARK. AS SOON AS I TOOK MY FOOT OFF OF THE BRAKE THE VEHICLE STARTED ROLLING DOWN MY DRIVE WAY, UNTIL PUSHED THE BRAKE PEDAL AND PUT ON THE EMERGENCY BRAKE. THIS HAS HAPPENED SEVERAL TIMES AND DIFFERENT PLACES, I.E WORK, GAS STATION, HOME, SCHOOL. THIS HAS NOT CAUSE AN ACCIDENT YET SINCE I'VE BEEN IN THE DRIVERS SEAT EVERY TIME SO FAR. *TR
Air bags, Sep 18, 2013
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM RECALL NOTICE. *SMD WHEN THE CONSUMER CONTACTED THE DEALER, TO MAKE AN APPOINTMENT, HE WAS INFORMED THE PART WAS NOT AVAILABLE. A FEW MONTHS LATER, HE RECEIVED A CALL FROM THE DEALER AND THEY SCHEDULED AN APPOINT. HOWEVER, AFTER THE CONSUMER DROPPED THE VEHICLE OFF, THE DEALER CALLED THE CONSUMER BACK AND INFORMED HIM, THEY NEVER HAD THE PART. THE CONSUMER CONTINUED TO CALL FOR MONTHS, BUT THE PART WAS STILL NOT AVAILABLE. THE AIR BAG LIGHT WOULD COME ON AND STAY ON FOR WEEKS AT A TIME AND THEN GO OFF, AND COME BACK ON AGAIN.
Air bags, Sep 16, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION MARCH 2013. THE CONTACT HAD NOT EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 94,000. UPDATED 11/12/13*CN THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE, BUT WOULD BE AVAILABLE BY OCTOBER 17, 2013. THE CONSUMER STATED IT HAS BEEN OVER 30 DAYS, AND HE HAS NOT HEARD FROM CHRYSLER. UPDATED 11/19/13
Air bags, Sep 13, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/13/13*LJ
Air bags, Sep 11, 2013
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE STATED THAT SINCE THE FAILURE WAS REPORTED IN JANUARY OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE SEPTEMBER OF 2013. THE AIR BAG WARNING LIGHT ILLUMINATED; THEREFORE; HE EXPERIENCED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND PROVIDED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS 130,000.