2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints
761 reports, newest first.
Fuel system, Gasoline, Jul 26, 2006
VEHICLE HAD APPROXIMATELY 50,000 MILES WHEN ENGINE SERVICE LIGHT CAME ON. TOOK VEHICLE TO DEALER WHO NOTICED GASOLINE LEAKING ON THE GROUND UNDER THE GAS TANK. GAS TANK WAS REMOVED AND DEALER FOUND THAT THE O-RING SEALING THE FUEL PUMP TO THE GAS TANK HAD SLIPPED ALLOWING GAS TO LEAK OUT WHEN THE TANK WAS FULL. THE SERVICE REP SAID I WAS VERY LUCKY THAT NOTHING HAD IGNITED THE LEAKING FUEL. *JB
Fuel system, Gasoline, Jul 14, 2006
DT: THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY STALLED AND LEAKED GAS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY DETERMINED THE GAS LEAK WAS CAUSED BY THE FUEL PUMP. THE FUEL PUMP WAS REPLACED HOWEVER GAS CONTINUED TO LEAK. ON 07/13/06 THE VEHICLE WAS TAKEN TO THE INDEPENDENT REPAIR SHOP FOR THE STALLING PROBLEMS AND THE GAS LEAK. THE MECHANIC DETERMINED THERE WAS A BLOWN FUSE WHICH CAUSING THE VEHICLE TO STALL. THE THE FUSE WAS REPLACED AND TIGHTEN. WHILE STOPPED IN THE DEALER PARKING LOT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD ACCELERATING AND ALMOST HITTING A PEDESTRIAN. THE MECHANIC TEST DROVE THE VEHICLE AND WAS UNABLE TO MAKE THE INVOLUNTARIY ACCELERATION REAPPEAR. THE VEHICLE CONTINUES TO STALL AND LEAK GAS.
Vehicle speed control, Jul 14, 2006
I WAS SITTING IN MY JEEP WITH IT RUNNING AND MY FOOT ON THE BRAKE AND TALKING TO MY DAUGHTER IN HER PICKUP AND MY NIECE WAS GETTING INTO THE PASSENGER SIDE WHEN ALL OF A SUDDEN IT START TO ACCELERATE. I PUSHED HARDER ON THE BRAKE AND SLAMMED IT INTO PARK .IT WENT FORWARD ALMOST RUNNING OVER MY NIECE. IT LUNGED FORWARD WITH NOTHING STOPPING IT, AND THE RIGHT BACK TIRE LEFT SKID MARKS. SOMETHING MUST BE DONE BEFORE SOME ONE IS KILLED. I AM AFRAID TO DRIVE IT,I T HAS A MIND OF ITS OWN AND DID WHAT IT WANTED AND I COULD NOT STOP IT. *JB
Visibility, Jul 10, 2006
THE PASSENGER DOOR WINDOW WENT PART WAY DOWN, IT THEN FAILED TO MOVE . YOU COULD HEAR THE MOTOR WORKING BUT THE WINDOW REMAINED IN THE SAME POSITION. THE FAILURE CAUSED RAIN AND DEBRIS TO ENTER THE WINDOW. THE ENTIRE REGULATOR HAD TO BE REPLACED WHICH INCLUDED THE MOTOR BECAUSE A PLASTIC CAM BROKE. THE PART COST OVER $200 TO THE PUBLIC AND FAILED WITH LESS THAN 31000 MILES ON THE CAR BUT WAS OUT OF WARRANTY BY EXCEEDING THE THREE YEAR LIMIT. SAME UNIT ON BOTH SIDES OF CAR COULD CAUSE PROBLEM OF OBJECTS FLYING IN FACE OF DRIVER. *JB
Seats, Jun 27, 2006
2003 JEEP GRAND CHEROKEE LIMITED DRIVERS-SIDE SEAT HEATER MALFUNCTIONED. DRIVER'S SEAT HEATING ELEMENT STARTED TO SMOKE, A BURNING SMELL WAS EVIDENT. SEAT HEATER WAS DEEMED INOPERABLE BY CHRYSLER JEEP DODGE OF SANTA FE. CONSUMER ASKED FOR WARRANTY ADJUSTMENT, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO. CONSUMER PAID FOR REPLACEMENT PARTS, SEAT PAD AND LABOR. *JB
Visibility, Jun 14, 2006
I WOULD LIKE TO REGISTER A COMPLAINT AGAINST CHRYSLER. I OWN A 2003 JEEP GRAND CHEROKEE AND I HAD TO HAVE THE MOTOR REPLACED FOR THE DRIVER SIDE REAR WINDOW. WHAT IS BOTHERSOME TO ME IS THAT I NEVER PUT THIS WINDOW DOWN. NO ONE SITS IN THE BACK SEAT NOR DO I HAVE CHILDREN PUTTING THE WINDOW UP AND DOWN. I ALSO HAD TO REPLACE BOTH THE DRIVER AND PASSENGER SIDE MOTORS AS WELL. IT'S QUITE CLEAR THAT THERE IS A DEFECT IN THIS PART. I WOULD APPRECIATE IT IF WE START HOLDING COMPANIES ACCOUNTABLE FOR THEIR PRODUCTS. *NM
Visibility, Jun 13, 2006
SINCE OCTOBER 2005 I HAVE HAD 3 POWER WINDOW REGULATORS FAIL. I HAVE REPLACED 2 AND CURRENTLY NEED THE 3RD REPLACED. IT IS EXPENSIVE AND ABSURD TO HAVE TO GO THROUGH THIS IN LESS THAN A YEARS TIME. *JB
Seat belts, Jun 9, 2006
I BOUGHT A 2003 JEEP GRAND CHEROKEE LAREDO IN 2002 BRAND NEW. I NOW HAVE 42,000 MILES ON THE JEEP AND THE REAR SEAT BELT MECHANISM HAS BROKEN. I HAVE 3 GRANDCHILDREN THAT I HAUL BACK THERE EVERY WEEKEND. I CALLED SKYLAND OLDS WHERE I PURCHASED THE 30,000.00 VEHICLE,TOOK IT IN FOR AN ESTIMATE. THE SERVICE ADVISOR GAVE ME A BUSINESS CARD WITH "CENTER SEAT BELT $166.75 BEFORE TAX". I THEN CALLED HIM BACK TODAY AND ASKED HIM (JOHN LICKA) TO FAX ME A FORMAL ESTIMATE AND HE DID SO WHICH SAYS $84.00 LABOR AND $61.75 PARTS " FOR ANOTHER TOTAL OF 145.75 BEFORE TAXES. I CALLED THE JEEP CORPORATION AND THEY OFFERED TO PAY FOR THE PART AND ME PAY FOR LABOR. I THEN SPOKE TO MR. SNYDER WHO IS THE SERVICE MANAGER AND MR. SIDESPINNER (GENERAL MANAGER) WHO INFORMED ME THAT SINCE I HAD 42,000 MILES ON THE VEHICLE HE COULD DO NOTHING ABOUT IT. THIS ISN'T A MONEY ISSUE. BUT HE HAD THE ATTITUDE THAT AFTER 36,000 MILES,,OH WELL. THEY ARE PUTTING THE GENERAL PUBLIC AT RISK BUT EVEN MORESO NOW, MY GRANDCHILDREN!!! MR. SIDESPINNER HAD THE MENTALITY THAT SO ARE BRAKES AND OTHER THINGS ON A VEHICLE A SAFETY ISSUE, BUT WE AS CONSUMERS ARE RESPONSIBLE FOR MAINTAINING THESE OTHER ITEMS. IS IT TO THE POINT NOW THAT WHEN WE HAVE OUR 36,000 MILE MAINTENANCE DONE, WE SHOULD HAVE ALL OUR SEAT BELTS REPLACED TOO? MR. LICKA DID INFORM JEEP CHRYSLER CORP. THAT IS WAS NOT ABUSED OR CAUSED BY ME. PLEASE LET ME KNOW YOUR THOUGHTS ON THIS. DO WE WAIT FOR MANY PEOPLE OR CHILDREN TO DIE BEFORE WE GET A RECALL????? AND THEY ARE ACTUALLY TRYING TO DICTATE TO ME WHERE I HAVE MY JEEP FIXED. I ASKED THE JEEP REPRESENTATIVE (BOB AT 1-800-9921997 WITH REFERENCE # 15002480) HOW MANY OF THESE PROBLEMS THEY HAD TO HAVE BEFORE HAVING A RECALL AND (SHRUG) HE HAD NO IDEA!!!!! I PURCHASED THE VEHICLE AT SKYLAND OLDS. AT 255 SMOKEY PARK HWY. IN ASHEVILLE N.C. 28816, PHONE 828-667-5213. I STARTED AT THE BOTTOM AND WORKED MY WAY TO THE TOP TO THE GENERAL MGR. AND THEY ACT AS IF IT'S NO BIG DEAL. *JB
Electrical system, Vehicle speed control, Jun 7, 2006
2003 JEEP GRAND CHEROKEE LAREDO THE MODE CONTROL LOCATED ON THE VENTILATION/AIR CONDITIONING PANEL FAILED. THE KNOB CONTROL FUNCTIONS IN THAT IT WILL SHUT THE SYSTEM/FAN OFF BUT IT WILL NOT DIVERT THE AIR TO THE PASSENGER COMPARTMENT AND HAS STUCK IN THE WINDSHIELD VENT POSITION ONLY. IN ADDITION THE CRUISE CONTROL HAS MALFUNCTIONED IN THAT WHEN THE CRUISE IS TURNED ON THE LIGHT IN THE INSTRUMENT CLUSTER ILLUMINATES BUT WHEN YOU TRY TO SET THE SPEED CONTROL IT DOES NOT FUNCTION. I AM NOT SURE IF THESE TWO SITUATIONS ARE RELATED BUT THEY BOTH SEEM ELECTRICAL. I WILL BE TAKING IT TO THE DEALER TO TRY AND SOLVE THE DIFFICULTIES. *NM
Visibility, Jun 6, 2006
IN AUGUST 2005, PASSENGER SIDE POWER WINDOW REGULATOR FAILED (LOWER PULLEY BROKE ALLOWING CABLE TO BECOME ENTANGLED AROUND MOTOR DRUM). WINDOW FELL WITHIN DOOR HOUSING AND I HAD TO DRIVE VEHICLE WITH NO SIDE WINDOW IN A DOWNPOUR TO THE DEALER. VEHICLE HAD APPROX. 42K MILES. DEALER REFUSED TO REPAIR UNDER WARRANTY IN THAT VEHICLE HAS > 36K MILES. IN MAY 2006, DRIVERS SIDE POWER WINDOW REGULATOR FAILED, WITH THE SAME SYMPTOMS. BOTH REPAIRS WERE FUNDED OUT OF MY POCKET. *NM
Service brakes, Hydraulic, Jun 2, 2006
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE BRAKES VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS. THE DEALERSHIP DETERMINED THE BRAKES AND PADS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Power train, May 31, 2006, crash
DROVE VEHICLE INTO GARAGE STALL. PUT VEHICLE IN PARK, OPENED DRIVERS DOOR, LEFT DOOR OPEN AND VEHICLE RUNNING TO RETRIEVE PERSONAL ITEM FROM HOUSE, WENT TO WALK OUT GARAGE AND VEHICLE STARTED BACKING OUT GARAGE. DRIVERS DOOR CAUGHT ON GARAGE SUPPORT POLE, TWISTING DOOR AROUND TO FRONT FENDER AS IT PROCEEDED OUT OF GARAGE. DRAGGED MYSELF PAST TOOL BOX AND BY GARAGE DOOR. VEHICLE THEN PROCEEDED DOWN DRIVEWAY, DID U-TURN PAST NEIGHBORS VEHICLES AND LODGED ON BOULDER IN NEIGHBORS FRONT YARD. WENT TO EMERGENCY ROOM FOR TREATMENT, NO BROKEN BONES OR MAJOR INJURIES. SUSTAINED LOTS OF DEEP BRUISING, BAD SCRAPES AND SWELLING OF UPPER BODY, LEFT LOWER LEG, AND ARMS. *JB
Service brakes, Hydraulic, May 11, 2006
TOTAL BRAKE FAILURE WITH NO WARNING. TURNED OUT THAT THE BRAKE BOOSTER HOSE HAD FALLEN OFF ITS CONNECTION. *JB
Visibility, Apr 25, 2006
WINDOW REGULATOR IS FAULTY. THIS HAS OCCURRED 3 TIMES WITHIN THE PAST YEAR IN WHICH I NEED TO REPLACE THE REGULATOR TO MAKE THE WINDOW GO UP AND DOWN. OCCURRENCES HAVE TAKEN PLACE ON MAY 2005, JANUARY 2006 DRIVER'S SIDE WINDOW BOTH TIMES AND APRIL 2006 PASSENGER SIDE WINDOW. ALL THREE TIMES I HAVE PAID AT MY EXPENSE TO GET THIS FAULTY EQUIPMENT FIXED. *NM
Visibility, Apr 25, 2006
I HAVE HAD MY JEEP GRAND CHEROKEE 2003 FOR 3 YEARS. IT HAS 55,000 MILES ON THE VEHICLE AND IS IN EXCELLENT CONDITION. IN MAY 2005, THE DRIVER'S SIDE WINDOW REGULATOR (THE COMPONENT THAT MAKES THE WINDOW GO UP AND DOWN) POPPED. I HAD IT REPAIRED AT MY EXPENSE. IT ALSO OCCURRED AGAIN IN JANUARY OF 2006; SAME SIDE DRIVER'S SIDE WINDOW AND AGAIN I HAD IT REPAIRED AT MY EXPENSE. IT IS NOW APRIL 2006 AND THE PASSENGER SIDE WINDOW REGULATOR POPPED AND IS NO LONGER OPERATIONAL. I WILL NEED TO BRING THE VEHICLE IN AND GET IT REPAIRED AT MY EXPENSE YET AGAIN. *NM
Service brakes, Hydraulic, Apr 7, 2006
ON 03-19-04 I TOOK MY JEEP FOR REPAIR BECAUSE THE BRAKES WERE PULSATING. ON 07-12-04 I MADE A RETURN VISIT BECAUSE THE BRAKES WERE PULSATING AGAIN. ON 04-13-05 I RETURN BECAUSE THE BRAKES WERE PULSATING AGAIN. THE THIRD TRIP TO SALERNO DUANE CAME NINE MONTHS LATER, ON APRIL 13, 2005 AT 22,731 MILES. AGAIN, SERVICE ADVISOR REPORTED THAT THE FRONT ROTORS WERE ROUGH AND WERE RESURFACED. WHEN ASKED IF THIS WORK WOULD BE COVERED BY A WARRANTY AS WELL, WHICH WAS OBVIOUSLY NECESSARY DUE TO PAST EXPERIENCE, MANAGER SAID SHE BELIEVED IT WOULD BE. WHEN I REQUESTED DOCUMENTATION AS PROOF TO THAT STATEMENT, SHE REFUSED. I THEN ASKED TO SPEAK TO THE SERVICE MANAGER, A MR. G WHO WAS, LESS THAN PROFESSIONAL IS AN UNDERSTATEMENT, JUST PLAIN RUDE IS MORE ACCURATE. HE REFUSED TO WARRANTY THE WORK THAT HAD BEEN DONE ON MY VEHICLE STATING THE PROBLEM WAS NOT SALERNO DUANE, BUT POSSIBLY A CHRYSLER DEFECT. AS OF APRIL 2006 I AM EXPERIENCING THE SAME PROBLEM OF MY BRAKES PULSATING. I PHONED SALERNO DUANE ON APRIL 5, 2006 AND SPOKE TO SERVICE MANAGER AND SHE INFORMED ME THE WORK WILL NOT BE WARRANTED AND I WILL BE CHARGED FOR THE REPAIRS. BEING THIS IS AN ONGOING PROBLEM I FEEL THAT THIS REPAIR SHOULD BE THE CAR DEALER RESPONSIBILITY. I AM AFRAID TO CONTINUE DRIVING THIS VEHICLE FOR I FEEL IT IS VERY UNSAFE FOR MY FAMILY AND FOR OTHER MOTORIST AND PEDESTRIANS ON THE ROAD. I WOULD VERY MUCH APPRECIATE YOU ASSISTANCE IN RESOLVING THIS ONGOING AND UNSAFE PROBLEM. I HAVE RECORDS AND DOCUMENTATIONS FOR ALL THESE INCIDENTS. *JB
Engine and engine cooling, Visibility, Mar 14, 2006
FUMES ENTERED THE CABIN OF THE VEHICLE THROUGH THE VENTS. THE FUMES MADE THE DRIVER NAUSEOUS AND MADE HER FEEL AS THOUGH SHE WAS GOING TO PASS OUT. THE VEHICLE WAS TAKEN IN FOR TESTING, BUT THE CAUSE WAS UNDETERMINED. THE ENGINE LIGHT CAME ON. THE CONSUMER STATED THAT THERE WAS A HOLE IN THE HOSE. *TC VEHICLE CAUGHT ON FIRE WHILE PARKED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE POWER WINDOW SHORTED OUT PRIOR TO THE FIRE. *NM
Visibility, Mar 3, 2006
DT*: THE CONTACT STATED THE FRONT PASSENGER POWER WINDOW IS INOPERABLE. THE DEALER DETERMINED THE POWER WINDOW REGULATOR NEEDS TO BE REPLACED. NO REPAIRS HAVE BEEN MADE.
Service brakes, Hydraulic, Feb 9, 2006
THE FRONT BRAKE ROTORS BECAME WARPED AND NEEDED TO BE REPLACED AT ONLY 23000 MILES. THE ROTORS WARPED BECAUSE OF HEAT BUILD UP DURING BRAKING,AND THE DEALER REPLACED THEM WITH VENTED ROTORS TO AVOID THIS IN THE FUTURE. PADS AND ALL OTHER BRAKE COMPONENTS WERE FINE. I HAVE LEARNED OF SEVERAL OTHER JEEP GR CHER OWNERS WHO EXPERIENCED THE SAME PROBLEM, AND I BELIEVE THAT A CAR OF THIS SIZE SHOULD HAVE HAD VENTED ROTORS INSTALLED AT THE TIME IT WAS ASSEMBLED. *NM
Service brakes, Hydraulic, Dec 11, 2005
WHEN APPLYING THE BRAKES AT HIGH SPEED THE VEHICLE WOULD SHAKE AND VIBRATE VIOLENTLY. AT LOW SPEEDS USING THE BRAKES THE VEHICLE WOULD PULSATE SLOWLY FORWARD WHILE REMOVING PRESSURE FROM THE BRAKE PEDAL. THE CONDITIONS CONTINUED TO GET WORSE ESPECIALLY THE VIBRATIONS AND SHAKING AT HIGH SPEED BRAKING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP AT 19,000 (ROUGHLY) WHERE THEY PROCEEDED TO TELL ME THAT THE ROTORS WERE SEVERELY WARPED AND WOULD NEED TO BE REPLACED ALONG WITH THE PADS. I ASKED WHY THEY ARE WARPED BEYOND SERVICEABILITY AND THEY STATED THIS IS A KNOW PROBLEM. I WROTE TO DIAMLERCHRYSLER AS WELL TRYING TO GET SOME TYPE OF REFUND BACK AFTER SPENDING $550 ON THE PARTS AND LABOR FOR SOMETHING THAT I FEEL WAS A QUALITY ISSUE TO BEGIN WITH. THEY STATED ROTORS WARP DUE TO VARIOUS DRIVING CONDITIONS. I DISAGREE, IT IS POOR QUALITY MATERIALS BEING USED. THEY WILL LOSE MY BUSINESS OVER THIS. THE REASON I BOUGHT A NEW VEHICLE WAS TO AVOID COSTLY REPAIRS FOR A FEW YEARS. *NM
Vehicle speed control, Nov 18, 2005
DT: THE CONTACT STATED THE SPEED KEPT INCREASING WHILE USING THE CRUISE CONTROL. SHE TRIED TO MANUALLY SHUT OFF THE CRUISE CONTROL BUT THE SWITCH WOULD NOT RESPOND. SHE APPLIED THE BRAKES TO TURN OFF THE CRUISE CONTROL. A LOCAL MECHANIC INSPECTED THE VEHICLE, AND DETERMINED IT WAS THE THROTTLE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED.*AK
Service brakes, Hydraulic, Oct 3, 2005
TOUCHING THE BRAKES AT HIGH SPEEDS CAUSES SHAKING AND SHUDDERING OF THE ENTIRE VEHICLE MAKING IT DIFFICULT TO MAINTAIN CONTROL DURING EMERGENCY STOPPING. BRAKE ROTORS WERE REPLACED AT 7500 MILES AND NOW NEED REPLACING AGAIN AT 30000. THE DEALER SAYS THAT ALL 2003 JEEPS HAVE THIS PROBLEM. THEY SAY THAT THE PROBLEM IS POOR DESIGN OF THE FACTORY ROTORS. I CAN NOT BELIEVE THAT EMERGENCY STOPPING AND ANTI-LOCK BRAKE FUNCTION IS NOT AFFECTED BY THIS. JEEP SAYS THAT THIS IS JUST A NUISANCE. HOW CAN THIS NOT BE A SAFETY ISSUE?*JB
Suspension, Oct 3, 2005
2003 JEEP LIBERTY BALL JOINTS REPLACED APPROX. 30,000 MILES UNDER MANUFACTURER RECALL, AT THAT TIME VEHICLE WAS MAKING SIGNIFICANT ROAD NOISE FROM THE FRONT END SUSPENSION. DEALER REPLACED LOWER BALL JOINT ASSEMBLY AT THAT TIME. APPROX. 66,000 MILES VEHICLE WAS TAKEN TO DEALER TO FIND SOURCE OF FRONT END NOISE AGAIN, DEALER COULD NOT DUPLICATE AND STATED THERE WAS NO PROBLEM. APPROX. 71,000 MILES VEHICLE TAKEN BACK TO DEALER FOR SAME PROBLEM BECAUSE IT WAS GETTING WORSE. I HAD A FACTORY AUTHORIZED REPAIR TECHNICIAN GO ON A TEST DRIVE WITH ME ON SEPTEMBER 23, 2005. WITHIN ABOUT A MINUTE OF THE TEST DRIVE THE TECHNICIAN STATED THAT IT WAS MOST LIKELY THE LOWER BALL JOINT ASSEMBLY AND THAT HE BELIEVED THE RECALL HAD BEEN EXTENDED TO LIFETIME. I SCHEDULED AN APPOINTMENT TO BRING THE VEHICLE IN FOR REPAIR ON SEPTEMBER 27, 2005. THE DEALERSHIP HAD THE VEHICLE THE MAJORITY OF THE DAY AND COULD FIND NOTHING WRONG. THEY STATED THAT THE BALL JOINTS LOOKED FINE. ON SUNDAY OCTOBER 2ND, 2005 THE LOWER BALL JOINT ON THE DRIVER'S SIDE FAILED. FORTUNATELY IT WAS A SPEED OF UNDER 5 MPH AS WE WERE TURNING OUT OF A PARKING LOT. THE FRONT DRIVER'S SIDE SUSPENSION HAD COLLAPSED. VEHICLE WAS TOWED TO THE DEALERSHIP SUNDAY EVENING. CURRENTLY WAITING ON THE DEALERSHIP'S RESPONSE. THIS IS A REPEAT FAILURE AND A MAJOR SAFETY ISSUE THAT TO DATE THE DEALERSHIP HAS CHOSEN TO IGNORE. *NM
Service brakes, Hydraulic, Sep 29, 2005
WHEN THE CONSUMER APPLIED THE BRAKES, THE VEHICLE STARTED TO VIBRATE SEVERELY. THE CONSUMER TOOK THE VEHICLE TO DEALERSHIP AND WAS INFORMED BY MECHANIC THAT ROTORS HAD WARPED UNEVENLY AND EXCESSIVELY. THE ROTORS REPLACED ON 4/21/05. *JB *NM
Electrical system, Sep 26, 2005
STRANGE ELECTRICAL ISSUES START HAPPENING. MY CAR WOULDN'T START AND COULDN'T BE JUMP STARTED. HAD TO BE TOWED TO THE DEALER. THE PROBLEM WAS A CORRODED POSITIVE BATTERY CABLE LEAD. THE BATTERY CABLE ASSEMBLY HAD TO BE REPLACED AT A COST OF $300.00. THE CAR IS TWO YEARS OLD AND I LIVE IN COLORADO. I FINE IT DIFFICULT TO BELIEVE THAT A BATTERY CABLE COULD CORRODE TO THE POINT OF HAVING TO BE REPLACED IN TWO YEARS. I BELIEVE THAT IT IS A DEFECTIVE CABLE NOT CORROSION THAT CAUSED MY PROBLEM. *NM