2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints
761 reports, newest first.
Service brakes, Hydraulic, Parking brake, Air bags, Vehicle speed control, Mar 9, 2005, crash
AFTER CONDUCTING BUSINESS AT A DRIVE IN BANK CONSUMER PROCEEDED TO LEAVE. CONSUMER PLACED FOOT ON THE ACCELERATOR AND THE VEHICLE ACCELERATED. THEN, HE APPLIED THE EMERGENCY BRAKE, HOWEVER, IT DID NOT STOP THE VEHICLE. IT STROKE A FOUR FOOT EMBANKMENT, THE ONLY THING THAT STOPPED THE VEHICLE WAS A CONCRETE RETAINING WALL, WHICH WAS STRUCK AT 30 MPH. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY, THE EMERGENCY BRAKE AND THE ANTI LOCK BRAKES DID NOT KICK IN.*AK
Service brakes, Hydraulic, Mar 2, 2005
2003 JEEP GRAND CHEROKEE INTO SERVICE DEPARTMENT WITH APPROX. 18,000 MILES. IT WENT IN FOR SCHEDULED MAINTENANCE. I ALSO STATED THAT THERE WAS A CHIRPING NOISE IN THE PASSENGER DOOR AREA. AFTER INSPECTION, THE SERVICE DEPARTMENT INFORMED ME THAT THE BRAKE PADS AND BRAKE ROTORS WOULD HAVE TO BE REPLACED. IF THIS IS TRUE, IT INDICATES TO ME THAT THERE IS A MANUFACTURING PROBLEM OR A BRAKE PROBLEM. EITHER WAY, I, AS A CONSUMER, DO NOT FEEL RESPONSIBLE FOR THE DEALERSHIP WANTING ME TO PAY TO REPAIR THE VEHICLE. THE VEHICLE REMAINS TO SIT AT THE DERALERSHIP. *AK
Vehicle speed control, Mar 2, 2005, crash
VEHICLE EXPERIENCED UNEXPECTED ACCELERATION PROBLEM. OWNER WAS PULLING OUT OF THE GARAGE AND VEHICLE LUNGED FORWARD, CRASHING INTO THE PARKED VEHICLE IN THE GARAGE, AND FORCING IT THROUGH THE WALL OF THE GARAGE. *AK THE CONSUMER STATED THAT THE RIGHT BACK TIRE DUG INTO THE GRAVEL UP TO THE GRAVEL. *TC
Power train, Feb 27, 2005, crash
MY 2003 JEEP GRAND CHEROKEE WHEN PARKED IN FRONT OF MY HOME WHILE I RAN IN TO GET MY GLOVES JUMPED INTO REVERSE AFTER CLOSING THE DOOR. I WAS AWAY FROM THE TRUCK FOR LESS THEN 1 MIN. AND IT ROLLED IN REVERSE 75 FT STRIKING A NEIGHBORS MOBILE HOME. WHEN I GOT TO THE TRUCK IT WAS IN REVERSE AND HAD EXTENSIVE DAMAGE TO THE WHOLE TAILGATE HATCH AND GLASS. DAMAGE WAS ALSO DONE TO THE MOBILE HOME. I AM CONTACTING A DEALER AS OF FEB. 28 2005. *JB
Service brakes, Hydraulic, Feb 15, 2005
THERE IS EITHER A DESIGN OR MANUFACTURING DEFECT IN THE BRAKE ROTORS/CALIPERS OF THE RECENT JEEP GRAND CHEROKEE. THE BRAKE ROTORS HAVE BEEN REPLACED ON THREE SEPARATE OCCASIONS IN THE FIRST 18 MONTHS (JULY 2003, DEC. 2003, JUNE 2004), AND I HAVE JUST BEEN INFORMED BY THE DEALER, ON FEBRUARY 10, 2005, THAT THE BRAKE PADS ARE THIN AND THE FRONT ROTORS ARE RUSTED AND WARPED AND NEED REPLACEMENT AGAIN. THIS WILL BE THE FOURTH TIME, AND MY CAR PRESENTLY HAS 28,000 MILES ON IT. IT IS A 2003 JEEP GRAND CHEROKEE THAT I PURCHASED IN OCTOBER 2002 FROM CENTRAL AUTO GROUP IN NORWOOD, MASSACHUSETTS. THE WARRANTY DOES NOT COVER FUTURE REPAIRS, AND I HAVE BEEN TOLD BY THE MANUFACTURER, DAIMLER CHRYSLER THAT THERE IS NOTHING IT CAN DO BUT THAT I WILL NEED TO HAVE THE ROTORS REPLACED AT MY OWN COST. THE CENTRAL AUTO GROUP SERVICE MANAGER TOLD ME THAT THE CALIPERS AND BRAKES HAD BEEN RE-DESIGNED A FEW YEARS AGO. I ALSO UNDERSTAND MANY OTHER DRIVERS HAVE HAD SIMILAR ISSUES AND THAT CHRYSLER ISSUED A TECHNICAL SERVICE BULLETIN ON JUNE 10, 2002 REGARDING THIS ISSUE.
Air bags, Seats, Feb 10, 2005
WHILE DRIVING AT 60 MPH SUDDENLY THE DRIVER SEAT AND DOOR AIR BAGS DEPLOYED. CONSUMER SUSTAINED INJURIES. *AK
Service brakes, Hydraulic, Feb 10, 2005
THE FRONT ROTORS WARPED. CONSUMER STATED THAT THIS WILL BE THE SECOND TIME REPLACING THE FRONT ROTORS. ALSO, AFTER 10,000 MILES THEY NEEDED TO BE REPLACED. *AK
Service brakes, Hydraulic, Feb 7, 2005
AT 18,000 MILES THE BRAKES HAD TO BE REPLACED TWICE. CONSUMER CONTACTED JEEP, AND THEY WILL NOT DO ANYTHING TO ASSIST THE CONSUMER. *AK
Engine and engine cooling, Jan 25, 2005
THE RELAY SWITCH FAILED TO OPERATE WHICH CAUSED THE VEHICLE TO OVERHEAT. THE MANUFACTURER WAS CONTACTED BY OWNER AND WAS AWARE OF THE PROBLEM. *JB
Air bags, Vehicle speed control, Equipment, Jan 21, 2005, crash
I WAS AT A BANK DRIVE THROUGH TELLER AND HAD PLACED MY VEHICLE INTO PARK TO DO MY PAPERWORK. WHEN I FINISHED I PLACED MY FOOT ON THE BREAK AND PLACED THE CAR INTO DRIVE. THE CAR TOOK OFF LIKE A ROCKET. I APPLIED THE BREAKS AND THE EMERGENCY BREAK WITH VERY LITTLE OR NO EFFECT. THE CAR PRODUCED OVER 40 FEET OF SKID THEN VAULTED OVER A DRAINAGE DITCH ABOUT 15 FEET WIDE. IT THE IMPACTED ON THE FAR SIDE OF THE DITCH WITH SUFFICIENT FORCE TO RIP OFF MY FRONT LICENSE PLATE. THE CAR CONTINUED TO MOVE UNTIL IT STRUCK A BRICK RETAINING WALL. THE ABS SYSTEM AND THE AIR BAGS DID NOT WORK AT ALL. THE TOTAL DISTANCE TRAVELED WAS WELL OVER 200 FEET. *NM
Service brakes, Hydraulic, Dec 21, 2004
WHEN THE CONSUMER APPLIED THE BRAKES FROM 60 MPH THE FRONT END OF THE VEHICLE WOULD VIBRATE AND PULSATE. THE VEHICLE'S ROTORS WERE REPLACED SEVERAL TIMES. *NM THE CONSUMER HAS HAD TO CHANGE THE ROTORS EVERY 5000 MILES. *NM
Service brakes, Hydraulic, Nov 29, 2004
VEHICLE SHOOK UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL THE VEHICLE, AND DROVE IT TO THE DEALER. MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAPPENED AT 13,000 MILES, AND BRAKE PADS AND ROTORS WERE REPLACED. CURRENTLY, AT 20,000 MILES THE PROBLEM RESURFACED AGAIN. MECHANIC ADVISED THE CONSUMER THAT HE WAS FINANCIALLY RESPONSIBLE FOR THE REPAIRS. *AK
Service brakes, Hydraulic, Nov 24, 2004
HAVE OWNED A 2003 JEEP GRAND CHEROKEE FOR APPROXIMATELY 2 YEARS. AT 11,000 MILES HAD A MODERATE PULSATION OF BRAKE PEDAL WITH MODERATE VIBRATION AND STEERING WHEEL SHAKING. DEALER REPAIRED UNDER WARRANTY BY TURNING FRONT ROTORS THAT THEY SAID WERE WARPED. AFTER APPROXIMATELY 10,000 MORE MILES SAME PROBLEM WITH SAME RESULT. DEALER SAID THAT THEY UNDERSTOOD THE PROBLEM, BUT CHRYSLER HAD DECIDED DUE TO SO MANY COMPLAINTS THEY WERE ONLY GOING TO WARRANT FOR FIRST 12,000 MILES/12 MONTHS. I PAID FOR REPAIR. AFTER APPROXIMATELY ANOTHER 10,000 MILES THE PROBLEM RECURRED. IT IS SO SEVER THAT AT BRAKING OF APPROXIMATELY 45 MPH AND OVER THE VEHICLE IS HARD TO CONTROL AND, WHEN THE STEERING WHEEL IS TURNED LOOSES IT VIBRATES UNCONTROLLABLY. IF YOU ARE MAKING A TURN WHILE BRAKING IN THAT SITUATION, A LESS EXPERIENCED DRIVER OR ONE NOT EXPECTING IT COULD LOSE CONTROL OF THE VEHICLE. FILED COMPLAINT WITH CHRYSLER AND THEY ALLEGE IT WAS DUE TO DRIVING CONDITIONS. THE FIRST 3,000 MILES WERE HIGHWAY MILES AS WELL AND MANY OF THE OTHERS SINCE THE VEHICLE IS DRIVEN REGULARLY LONG DISTANCES ON THE INTERSTATE. I DO NOT RIDE THE BRAKES, BRAKE HARD, OR DRIVE WITH TWO FEET. *NM
Power train, Oct 25, 2004, crash
I PUT MY JEEP IN PARK WITH THE ENGINE RUNNING, I STEPPED OUT OF THE JEEP AND THEN THE JEEP WENT INTO REVERSE AND THE OPEN DRIVERS DOOR KNOCKED ME DOWN AND DRAGGED ME. THE JEEP THEN CRASHED INTO 3 PARKED CARS BEFORE IT CAME TO REST.*AK
Service brakes, Hydraulic, Oct 18, 2004
THE FRONT ROTORS ON MY 2003 JEEP GRAND CHEROKEE WARPED OUT OF TOLERANCE BEFORE REACHING 20,000 MILES. WHILE THE BRAKING ABILITY DID NOT APPEAR TO BE IMPAIRED, THE SHUDDERING IN THE STEERING WHEEL WHILE BRAKING WAS A CONCERN.*AK
Service brakes, Hydraulic, Oct 15, 2004
THE VEHICLE SHIMMIED WHEN THE BRAKES WERE APPLIED AT 30-60 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO TURNED BOTH FRONT ROTORS BECAUSE THEY WERE OUT OF ROUND. THIS WORK WAS DONE AT 18,000 MILES. CURRENTLY, AT 24,000 MILES THE PROBLEM RECURRED. *AK *JB
Steering, Oct 8, 2004
THE STEERING GEAR BOX HAD TO BE REPLACED THREE TIMES. THERE WAS A BANGING NOISE, WHICH COULD BE FELT THROUGH THE FLOOR BOARD. THE MANUFACTURER WILL NOT COOPERATE. *JB
Service brakes, Air, Oct 6, 2004
AT APPROXIMATELY 14,000 MILES, MY 2003 JEEP GRAND CHEROKEE BEGAN TO PULSE WHEN I HIT THE BRAKES. THIS CAUSED THE WHOLE CAR TO SHAKE AND SCARED MY WIFE, AND MY TWO YOUNG DAUGHTERS. I TOOK THE CAR TO THE JEEP CHRYSLER DEALERSHIP. THEY SAID THE ROTORS HAD TO BE RESURFACED. FOR A BRAND NEW CAR, I FEEL THE ROTORS ARE DEFECTIVE. THEY SHOULD NOT NEED RESURFACING SO SOON. THEY ALSO CLAIMED THAT NOTHING WAS WRONG WITH THE BRAKE PADS. THIS IMPLIED THAT I WAS HARD ON MY BRAKES. I HAVE DRIVEN A FORD, A TOYOTA, A SAAB, MERCURY, BMW AND OTHER MODELS. THIS HAS NEVER HAPPENED BEFORE. I ALSO FOUND IN MY RESEARCH THAT OTHER PEOPLE HAVE HAD THE SAME EXPERIENCE WITH THE JEEP GRAND CHEROKEE AS I HAVE-LOW MILEAGE THE ROTORS HAD TO BE RESURFACED. I CONTACTED THE JEEP CHRYSLER COMPANY. THEY HAVE REFUSED TO ADMIT WRONG DOING. I FEEL THIS IS A SAFETY HAZARD DUE TO A DEFECTIVE PRODUCT. I WOULD APPRECIATE IF NTSB WOULD LOOK INTO THIS MATTER. *AK
Service brakes, Hydraulic, Oct 1, 2004
NEW 2003 JEEP GRAND CHEROCKEE OVERLAND - 18,000 MILES - NORMAL DRIVING CONDITIONS - ABOUT ONE MONTH AGO WE NOTICED A PULSATING ACTION WHEN BRAKING - THEN, WHILE DRIVING AT 45-55 MPH AND ACTING ON THE BRAKES THE VEHICLE STEERING STARTED SHAKING HARD - TWO DAYS LATER WE TOOK THE JEEP TO THE DEALERSHIP AND THEY CHANGED THE FRONT PADS (ALSO IF STILL GOOD) AND RESURFACED THE ROTORS AT A COST OF $ 300.00. READING ON YOUR WEB SITE, ABOUT OTHER DRIVERS COMPLAINTS, I AM AFRAID THIS IS NOT THE END OF THE STORY.*AK
Service brakes, Hydraulic, Aug 31, 2004
BRAKE ROTORS AND PADS WORN OUT AT 22000 MILES. *AK
Vehicle speed control, Aug 25, 2004, crash
VEHICLE ACCELERATED UPON PARKING NEAR A STOP LIGHT WITH FOOT OFF ACCELERATOR AND ON BRAKE PEDAL. CAR JUMPED OVER ABOUT TWO FEET. FORTUNATELY NO BODY WAS HURT. DEALERSHIP INSPECTED VEHICLE SEVERAL TIMES, BUT PROBLEM WAS NEVER RESOLVED. *AK
Service brakes, Hydraulic, Engine and engine cooling, Aug 20, 2004
WHEN THE CONSUMER APPLIED THE BRAKES, THE VEHICLE STOPPED SLOWLY WITH PULSATION. THE SURGING HAS OCCURRED MANY TIMES SINCE OWNING THE VEHICLE. THE CONSUMER FOUND THAT THE ROTORS WERE OUT OF ROUND. *JB THE FRONT ROTORS WARPED IN THE FIRST 10K MILES. THE DEALER SUGGESTED THAT THE PROBLEM WAS FORM THE HEAT FROM NON-ASBESTOS PADS. *SC *JB
Service brakes, Hydraulic, Aug 19, 2004
BRAKE PAD AND ROTOR FAILURE AFTER ONE YEAR AND FOUR MONTHS OF VEHICLE SERVICE. AFTER FURTHER RESEARCH, IT HAS BEEN DETERMINED THAT THIS IS A KNOWN PROBLEM WITH THE JEEP GRAND CHEROKEE - ALL YEARS (INTERNET BASED RESEARCH) THE MANUFACTURER WAS CONTACTED AND THEY SAID THAT THESE PARTS (BRAKES AND ROTORS) ARE ONLY WARRANTEED FOR ONE YEAR OR 12K MILES. MOST OTHER PARTS ARE WARRANTEED FOR 3 YEARS AND 36K MILES. THIS PROBLEM IS KNOWN BY THE MANUFACTUER (CHRYSLER) AND THEY HAVE HAD THIS SAFETY PROBLEM FOR YEARS OF PRODUCTION WITH THIS MODEL. BOTH THE DEALERSHIP AND THE MANUFACTUER REFUSE TO REPAIR THE VEHICLE UNDER WARRANTY. DUE TO THIS KNOWN SAFETY ISSUE BY CHRYSLER AND THEIR GREATLY REDUCED WARRANTY COVERAGE ON JUST THESE ITEMS (WHICH INDICATES THEIR KNOWLEDGE OF THE PROBLEM) IT IS DETERMINED THAT A SAFETY ISSUE EXISTS THAT COULD HAVE OR ALREADY HAS CAUSED INJURY TO OTHERS. *AK
Service brakes, Hydraulic, Aug 13, 2004
ROTORS ON MY 2003 JEEP GRAND CHEROKEE WILL HAVE TO BE REPLACED FOR THE THIRD TIME. FIRST TIME BRAKES WENT BAD STARTING AT 10,000, HAD THEM REPLACED AT 12,200 DEALER PAID, SECOND TIME ROTORS WENT BAD AFTER 5000 MI. I HAD TO CALL CHRYSLER TOOK 40 MINUTES. THEY WOULD ONLY PAY FOR PARTS, STATED HE WAS GOING OUT ON A LIMB. ROTORS ARE BAD AGAIN AFTER ONLY 4000 MI.*AK
Service brakes, Hydraulic, Aug 2, 2004
WE HAVE A 2003 JEEP GRAND CHEROKEE LARADO. THE BRAKES HAD TO BE REPLACED AT 21,000 MILES DUE TO WARPED ROTORS. THE ROTORS WERE TURNED. BY 22,500 MILES THEY AGAIN STARTED VIBRATING THE FRONT END. WE WERE ON A LONG TRIP AND BY 26,000 MILES THE FRONT END WAS SHAKING VIOLENTLY EACH TIME THE BRAKES WERE APPLIED. THE DEALER DID REPLACE THE BRAKES AT NO COST AND INSTALLED NEW ROTORS.*AK