2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: air bags
326 reports, newest first. Show all
Air bags, Feb 19, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Feb 19, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER ONE YEAR AGO. THE DEALER AND THE MANUFACTURER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR REPAIR. UPDATED 2/27/14*CN UPDATED 3/10/2014 *JS
Air bags, Feb 12, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER STATED THAT THE AIR BAG MODULE WOULD NEED TO BE REPLACED. THERE WAS A RECALL FOR THE AIR BAG FAILURE UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT WAS NOTIFIED ONE YEAR LATER THAT THE RECALL REPAIRS COULD BE PERFORMED AND THE PARTS HAD BECOME AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL SERVICE HOWEVER, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE REPAIRS. THE DEALER STATED THAT THEY ONLY INSTALLED A JUMPER HARNESS THAT DISABLED THE AIR BAG ENTIRELY. THE CONTACT BELIEVED THE RECALL SERVICE WAS UNACCEPTABLE BECAUSE INSTEAD OF REPAIRING THE AIR BAG, THE AIR BAG WAS COMPLETELY DISABLED AND WOULD NOT DEPLOY IN THE EVENT OF A CRASH, PRESENTING A SAFETY HAZARD. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Air bags, Feb 7, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Feb 6, 2014
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED THERE HAS BEEN NO FOLLOW-UP INSTRUCTIONS FROM CHRYSLER CONCERNING THE RECALL AND NO REPAIRS HAVE BEEN MADE.
Air bags, Feb 6, 2014
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE, OVER A YEAR AGO. TO DATE, THE PARTS ARE STILL NOT AVAILABLE. *JB
Air bags, Seat belts, Feb 5, 2014
RECEIVED SAFETY RECALL M35/NHTSA 12V-527 ON 2/4/2014 INDICATING THE AIRBAG SYSTEM (OCCUPANT RESTRAINT CONTROL MODULE) MAY EXPERIENCE A FRONT AIRBAG AND/OR SEATBELT PRETENSIONER INADVERTENT DEPLOYMENT. AN INADVERTENT DEPLOYMENT WHILE DRIVING COULD DISTRACT DRIVER AND CAUSE A CRASH WITHOUT WARNING. ON 2/5/2014, I CONTACTED DEALER (PEARSON JEEP/CHRYSLER 8250 BROAD ST. RICHMOND, VA). DEALER'S RESPONSE WAS "THERE ARE NO PARTS AVAILABLE FOR THAT REPAIR". WHY IS THIS AN ISSUE WHEN A CRASH COULD HAPPEN ANYTIME THE VEHICLE IS IN USE WITHOUT THE IMMEDIATE REPAIR? I FIND THAT UNSATISFACTORY AND A DISCREDIT TO THE JEEP/CHRYSLER COMPANY WHICH I HAVE PATRONIZED FOR NEARLY 20 YEARS. I ANXIOUSLY AWAIT TO HEAR YOUR RESPONSE. ...........A VERY CONCERNED CUSTOMER!!! *TR
Air bags, Feb 4, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.
Air bags, Feb 3, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Air bags, Jan 30, 2014, crash
WE SLIPPED ON SOME BLACK ICE AND THE JEEP WENT UP A HILL AND THEN WE FLIPPED AND LANDED UPSIDE DOWN. THIS IS THE SECOND TIME THIS HAPPENED THE OTHER TIME WAS LAST YEAR FEB 18 2013 WHEN MY 2001 JEEP GRAND CHEROKEE ROLLED OVER THREE TIMES BEFORE LANDING UPSIDE DOWN. LAST YEAR IT WAS ME AND MY 3 SONS. THUS YEAR IT WAS ME AND MY HUSBAND. I INJURED MY LEG AND BACK. ALSO NEITHER TIMES DID THE AIR BAGS DEPLOY. *TR
Air bags, Jan 28, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PARTS NEEDED TO COMPLETE NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/12/14*CN THE CNSUMER STATED THE VEHICLE WAS FIXED ON 02/17/14
Air bags, Jan 24, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000(AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER AND MANUFACTURER BOTH STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 19, 2014
HAVE BEEN TO CHRYSLER DEALER FOR RECALL INFO RECEIVED ON AIR BAGS AND SET UP REPLACEMENT APPOINTMENT,ARRIVED THEN DEALER SAID TRIED TO USE PARTS FROM ANOTHER MODEL TO FIX??COME ON!!DIDN'T HAVE PARTS ,WOULD ORDER RIGHT PARTS AND CALL THAT WAS 3 MONTHS AGO!!!GREAT DEALER WANTED TO FIX MY GEAR BOX INSTEAD ON JEEP!WAS SO CRAZY OF A SERVICE CALL.THE SERVICE REP WAS NOT TRUST WORTHY AFTER THAT BUT NOW TRUST SHOT WITH LACK OF FOLLOW UP ON PARTS!TKS CHRYSLER /JEEP SERVICE REP!. *TR
Air bags, Jan 9, 2014
RECEIVED NOTICE 11/8/12 THAT NHTSA CAMPAIGN NUMBER 12V527000 WAS ISSUED FOR A RECALL OF 2004 JEEP GRAND CHEROKEE ON WHICH A COMPONENT IN THE AIR BAG CONTROL MODULE MAY FAIL CAUSING AIRBAG DEPLOYMENT. ALTHOUGH WE HAVE RECEIVED NUMEROUS NOTICES, SINCE JANUARY 2013 AND AS RECENTLY AS JANUARY 2, 2014, FROM CHRYSLER CORPORATION AND BOTH LOCAL CHRYSLER DEALERS, TO ALERT US TO THIS RECALL, UPON ATTEMPTING TO SCHEDULE OUR JEEP FOR RECALL RESOLUTION OUR LOCAL DEALERS HAVE BEEN UNABLE TO SCHEDULE THAT RESOLUTION. BOTH DEALERS CLAIM THAT NO PARTS ARE AVAILABLE "YET" TO SERVICE THE RECALL. THIS CLAIM AS BEEN STATED BY THE DEALERS EVERY FOUR MONTHS SINCE JANUARY 2013 AND AGAIN AS RECENTLY AS JANUARY 4, 2014. IT APPEARS TO ME AS A CONSUMER THAT CHRYSLER HAS NO INTENTION OF PROVIDING THE MEANS TO RESOLVE THIS RECALL. *TR
Air bags, Jan 9, 2014
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE CALLED THE DEALER 4 TIMES, ONLY TO BE TOLD THE PARTS WERE ON BACK ORDER.*JB
Air bags, Dec 30, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN OCTOBER 2012. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE THE FAILURE.
Air bags, Dec 11, 2013
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE LAREDO. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT THE DEALER HAD NOT CONTACTED HIM FOR THE RECALL REPAIR AND HE HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED.
Air bags, Dec 10, 2013
RECEIVED A NOTICE OF RECALL (M35) LETTER FROM CHRYSLER AROUND DECEMBER 2012 AFTER IT WAS ANNOUNCED ON THE NEWS IN SEPTEMBER OF 2012. I BROUGHT MY VEHICLE TO THE DEALER AND THEY VERIFIED THAT MY VEHICLE IS PART OF THE RECALL. IT IS NOW DECEMBER 2013 AND THE RECALL HAS NOT BEEN RESOLVED. I CALL THE DEALER AND THE DEALER IS STILL TELLING ME THEY DON'T HAVE THE PART TO CORRECT THE RECALL. I'M NOW WORRIED ABOUT THE CHANCE THAT I MAY BE IN AN ACCIDENT AND THERE ARE NO AIRBAGS OR SIDE CURTAIN AIRBAGS TO PROTECT ME AND MY FAMILY. *TR
Air bags, Dec 6, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND WAS RECENTLY INFORMED BY THE MANUFACTURER THAT THE PART WAS NOT AVAILABLE. AN ARRIVAL DATE COULD NOT BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Air bags, Dec 2, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN AUGUST 2013, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ). THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE MANUFACTURER STATED THAT THEY WERE NOT MANUFACTURING PARTS FOR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE THE FAILURE. THE VIN WAS UNAVAILABLE.
Air bags, Nov 13, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE NOVEMBER 2013. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE WAS 92,000.
Air bags, Nov 4, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT THE AIR BAG WARNING LIGHT ILLUMINATED. THE PASSENGER AND THE DRIVERS SIDE AIR BAG DEPLOYED SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC TEST PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Air bags, Oct 25, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND A SECOND NOTICE WOULD BE SENT WHEN THE DID BECOME AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE OCTOBER 2013. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE CURRENT MILEAGE WAS 82,000.
Air bags, Oct 2, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT HE HAD NOT EXPERIENCED A FAILURE.
Air bags, Oct 1, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.