2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: electrical system
144 reports, newest first. Show all
Electrical system, Feb 13, 2023
On 08/01/ 19 took my Jeep in to have brakes fixed at big o tires they changed front and back pads and rotors. After that they found the Master Cylinder to be defective and replaced that also. I have the bill to show this work. In 2022 my Check Brake light would stay on all the time, my brakes were good to me. Big O’s had burned down the year before, I live within 2 streets of their business, their fire was in my front window! Odometer : Readings on Dates: 1) 102,335 : Original date of Brake work! 2) 107,000 : day when brought in to fix light on, 9/29/22. Day before on the phone, the man who answered the phone said I would never fail inspection because of brake light on, only check engine light!! 3) 107,453 : the Gentleman on 9/29/2022 said he had changed the Master Cylinder again, while explaining that some master cylinders had sensors on the inside and other could be replaced. On the 9/29/22 got no paperwork, was there all day! 4) 4 pm: today called the store, have at the moment a 2/21/23 for 8 am, I called to give them the current odometer reading, the gentleman that answered the phone, Was well aware of me and said, I would be be getting a call from the GM. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Engine, Aug 18, 2022
The Vehicle well completely stop with no indication of stopping the engine just turns off power steering is gone power brakes are gone there’s nothing
Electrical system, Engine, Dec 8, 2021
When driving the truck will randomly shut off or stall no matter the speed or if its parked. replaced the crankshaft and cam shaft position sensor and still has the same issue. These vehicles must have a bad ECM unit on them or something.
Electrical system, Other or unspecified, Feb 21, 2021
DISCOVERED THAT ALL WINDOWS AND SIDE MIRRORS WERE NO LONGER OPERARABLE FROM WITHIN VECHICLE PANEL ON DRIVER SIDE. UNABLE TO LOCK THE VECHICLE FROM WITHIN, AS WELL. UNABLE TO LOCK THE VECHICLE WITH KEY CONTROL FROM OUTSIDE, ONLY MANUALLY, THOUGH THE KEY CONTROL CAN STILL LOCK ALL OTHER DOORS, INCLUDING THE REAR GATE. FIRESTONE STATED THAT ONLY A JEEP DEALER CAN REPAIR THIS ISSUE.
Electrical system, Exterior lighting, Oct 16, 2020
AM THE OWNER OF A 2004 JEEP GRAND CHEROKEE, I AM THE ONLY OWNER, I HAVE TAKEN IT SEVERAL TIMES TO THE DEALER, AND THEY HAVE TOLD ME THAT I HAVE TO CHANGE THE COMPLETE REAR LAMPS (THEY HAVE ONLY CHANGED THE BULBS ONCE) IN DEALER THEY TELL ME THAT HAS NOTHING THAT I MUST CHANGE THE (TAILLAMPS ASSY), PLEASE I NEED YOUR HELP, MY CHEROKEE HAS ALWAYS BEEN PARKED IN MY CLOSED GARAGE, IT NEVER STAYS ON THE STREET
Electrical system, Engine, Fuel/propulsion system, Aug 10, 2020
THE ECM IS MALFUNCTIONING CAUSING VEHICLE TO STALL AND MISFIRE AT ANY SPEED MAINLY WHEN ACCELERATING MAKING IT HARD TO KEEP UNDER CONTROL SAFELY.
Electrical system, Engine, Fuel/propulsion system, Aug 10, 2020
THE CHECK ENGINE LIGHT GIVES A CODE ( SIGNAL LOSS FROM CPS AND CKPS) CAN'T ACCELERATE WITHOUT BACKFIRE AND MISSING. SOMETIMES WHEN CROSSING R/R TRACKS THE ENGINE WILL DIE IT STARTS BACK UP AFTER YOU WIGGLE THE 3 MAIN CONNECTORS
Electrical system, Latches/locks/linkages, Visibility/wiper, Nov 19, 2019
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AND WINDOW FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DOOR AJAR MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68161969. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 135,000.
Electrical system, Exterior lighting, Oct 28, 2019, crash
I WAS ON MY WAY HOME FROM WORK AT 1145PM WHEN OUT OF NO WEAR THE HEADLIGHTS WENT OUT ? THE TURNING SIGNALS WORKED BUT HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON, THIS HAS HAPPENED A FEW OTHER TIMES BUT WHEN I HAD THE AUTOSHOP LOOK AT IT THEY COULDN'T FIND A ISSUE? TONIGHT WHEN THE HEADLIGHTS SHUT OFF I COULDNT SEE ANYTHING CAUSING ME TO GO INTO THE DITCH AND BACK ON THE ROAD CAUSING DAMAGES TO FRONT BUMPER ,RADIATOR, UNDERCARRIAGE!!! THIS IS A DANGEROUS ISSUE AND WHEN I TALKED TO OTHER JEEP OWNERS THEY HAVE THE SAME ISSUES !!! MY JEEPS BEEN IN TEXAS , IOWA , NEW YORK, FLORDA .... I HAD A FORD WITH THIS SAME ISSUE AND THEY FIXED IT BEACUSE IT WAS A SAFTY ISSUE AS IT WAS A INFERNAL MOTHERBOARD ISSUE! JEEP YOU NEED TO FIX THE JEEPS OF BUY THEM BACK FOR TOP BOOK VALUE FOR THEIR YEAR! ATTACHED IS PHOTO OF THE HEADLIGHT OUT AND BUMPER DAMAGE.
Steering, Suspension, Electrical system, Oct 24, 2019
ANYTIME I HIT A SMALL BUMP IN ROAD OR WHEN TURNING THE FRONT END LOSES CONTROL AND VEHICLE SHAKES VIOLENTLY SENDING ME INTO OTHER LANE. SEVERAL WIRES HAVE MELTED UNDER THE HOOD AND THE FRONT DRIVER SEAT GETS EXTREMELY HOT WHILE DRIVING A DISTANCE OVER 13 MILES
Electrical system, Aug 15, 2019
ELECTRICAL ISSUES!!! IVE REPLACED THE BLOWER MOTOR RESISTOR BEACUSE THE ORIGINAL MANUFACTURER PART FAILED DUE TO THE PIGTAIL MELTING INTO THE HARNESS. THE REPLACMENT PARTS DO THE SAME THING AFTER HAVING THE HEAT/AC ON FOR A WHILE YOU CAN SMELL IT BURNING AND MELTING ... IVE WENT THREW 4 NEW REPLACMENT PARTS ALREADY AND THIS SEEMS LIKE A RECALL AS EACH TIME I WAS TKLD IM LUCKY IT DIDNT CAUSE A FIRE AS THE WIRES WERE COMPLETELY MELTED.
Electrical system, Aug 9, 2019, fire
I GOT A SHORT CIRCUIT BY THE AIR CONDITIONER. IT CAUGHT FIRE AND BURNED THE WHOLE INSIDE OF MY CAR.
Electrical system, Air bags, Other or unspecified, Jun 28, 2019
TAKATA RECALL. CLOCK WILL NOT GO OFF AT ANYTIME, SO BATTERY GOES DOWN OVERNIGHT ALL THE TIME. BRAKE AND ABS LIGHTS STAYS ON WHILE DRIVING. IGNITION KEY DOESN'T MATCH DOOR NOR HATCH LOCKS. THE EXHAUST SYSTEM HAS VIBRATION AT TIMES WHEN IN MOTION. WHEN TEST DRIVING THIS VEHICLE I JUST ASSUMED THE VEHICLE HAD BEEN SITTING WITH AN OLDER BATTERY WAS WHY IT NEEDED TO BE JUMPED. THEN AFTER I GOT IT HOME AND IT SAT OVERNIGHT AND I HAD THE SAME PROBLEM; I THOUGHT I'D LEFT SOMETHING TURNED ON. THEN I DISCOVERED THAT THE CLOCK WILL NOT GO OFF. I PURCHASED THIS VEHICLE ON 5/17/2019 AS IS.
Electrical system, Other or unspecified, May 16, 2019
MY 2004 JEEP HAS 110,768 MILES ON IT AND DURRING THE RECENT COLD SPELL IN WESTERN NY THE HEATER AND AC STOPPED WORKING ! MY WINDOWS FOGGED UP AND COULDN'T SEE , I WAS A SITTING DUCK IN THE MIDDLE OF THE ROAD AS I COULDNT SEE. I WAS TOLD TJAT THE WIERS UNDER/INSIDE THE DASH BEHIND THE GLOVE BKX HAS MELTED CAUSING IT TO SHORT OUT ? THIS SEEMS TO BE A RECALL ISSUE AS IF THE ORIGINAL WIERS R MELTING DURING NORMAL USE IT CAN CAUSE A FIRE. PLEASE RECALL AND FIX.
Electrical system, Apr 30, 2019
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT AND REAR DOORS DID NOT UNLOCK FROM INSIDE THE VEHICLE AND THE WINDOWS WOULD NOT ROLL DOWN. THE CONTACT BECAME TRAPPED INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT FINALLY MANAGED TO EXIT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE, BUT THE RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.
Electrical system, Engine, Apr 18, 2019
WITHOUT WARNING MY JEEPS ENGINE WILL SHUT OFF. IT DOESN'T MATTER IF IT IS WHILE STOPPED OR DRIVING IT WILL SHUT OFF AND NOT TURN BACK ON UNTIL ABOUT 10 MINUTES LATER. WHEN IT HAS SHUT OFF IT WILL STILL TURN OVER AND I HAVE POWER TO EVERYTHING I NEED BUT IT WILL NOT FIRE UP. THIS HAPPENED FIRST ON A SUNNY MORNING DRIVING IN TOWN. I TOWED IT BACK TO MY HOUSE AND COULD NOT GET ANY CODES. IT FIRED UP AND I THOUGHT IT WAS FINE SO I KEPT DRIVING IT. AT THIS POINT ABOUT TEN MINUTES DOWN THE ROAD IN THE MIDDLE OF TRAFFIC AND WHILE CRUISING ALONG A BUSY ROAD IT SHUT OFF, I HAD POWER AND THE ABILITY TO STEER BUT NO POWER STEERING. LUCKILY I HAD A DRIVEWAY TO PULL INTO AND I COASTED INTO IT. THIS HAPPENS WITHOUT WARNING. AT THIS POINT I HAVE MY JEEP AT THE DEALER IN MODESTO CA FOR A DIAGNOSTIC AND THEY HAVE TOLD ME THAT I NEED TO REPLACE THE COMPUTER AND THE WIRING HARNESS FOR 1400 DOLLARS AND THEN THEY WILL SEE IF THAT FIXES THE PROBLEM. NOT A GUARANTEE IT WILL FIX THE PROBLEM. THIS IS UNACCEPTABLE TO ME AS I CANNOT SPEND THIS TYPE OF MONEY WITH THE HOPE THAT WHATEVER OTHER PROBLEM THERE MIGHT BE WILL BE MORE AFFORDABLE OR EASIER TO DIAGNOSE. THIS HAS TO BE A PROBLEM THAT IS INHERENT WITH THE JEEP ITSELF AND A MANUFACTURE DEFECT. NOT ONLY DO I NOT BELIEVE THIS IS MY FAULT AS A USER OF THE VEHICLE BUT I BELIEVE THAT THIS HAS CAUSED AN UNSAFE OPERATING CONDITION AND I COULD HAVE BEEN SERIOUSLY INJURED IF THIS HAD HAPPENED ON ANOTHER ROAD SUCH AS, A DIRT ROAD, MOUNTAIN ROAD, WINDING ROAD, IN ICY OR RAINY CONDITIONS, OR ON THE HIGHWAY. THIS HAS ALSO CAUSED ME TO NOT BE ABLE TO SELL THIS CAR FOR ANY REASONABLE PRICE, AND THE PRICE FOR REPAIR IS OVER A QUARTER OF THE BLUE BOOK OF THE CAR. OVERALL I DO NOT FEEL SAFE WITH THIS VEHICLE FOR THE INTENDED PURPOSE IT WAS MADE FOR AND THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GETS KILLED. THANK YOU
Electrical system, Seats, Dec 3, 2018, fire
SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.
Electrical system, Electronic stability control (ESC), Engine, Sep 21, 2018
THE VEHICLE STALLS .SHUTS OFF WHEN DRIVING IT RUNS LIKE A DREAM AND OUT OF NO WHERE IT SHUTS OFF
Electrical system, Sep 20, 2018
SYSTEM WILL READ "DRIVERS DOOR AJAR" WHEN DOOR IS CLOSED CAUSING THE LOSS OF CONTROL TO WINDOWS, INTERIOR LIGHTS AND RADIO.
Electrical system, Aug 1, 2018
THE DRIVER'S SIDE CONTROL FOR THE WINDOWS AND DOORS DOES NOT WORK MAKING IT IMPOSSIBLE TO PUT THE WINDOWS DOWN OR LOCK THE CAR. THIS OCCURS WHEN IN MOTION OR WHILE STATIONARY. IT IS A SAFETY CONCERN.
Electrical system, Jun 15, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE WIRING HARNESS FRACTURED AND CAUSED ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE NOT TO WORK. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO PARK CHRYSLER JEEP (1408 HIGHWAY 13 WEST, BURNSVILLE, MN 55537) WHERE THE DRIVER'S SIDE WIRING HARNESS WAS REPLACED; HOWEVER, THE SAME FAILURE OCCURRED SEVERAL YEARS LATER. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE VEHICLE WAS ALSO TAKEN TO SEVERAL INDEPENDENT MECHANICS, BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Electrical system, May 14, 2018
BACK SEAT ON DRIVER SIDE WINDOW IS STUCK IN THE DOWN POSITION, THE WINDOW BUTTON WAS PRESSED WHILE DRIVING ON A LOCAL STATE ROAD AND WOULD NOT GO BACK UP. BAD WIRING SHOULD BE THE CULPRIT...
Electrical system, Apr 27, 2018
WIRING BETWEEN THE DRIVER'S DOOR AND THE VEHICLE BREAK, WHICH CAUSES THE ELECTRIC LOCKS AND WINDOWS NOT TO WORK. EITHER MOVING OR STATIONARY. THIS HAS HAPPENED SEVERAL TIMES SINCE 2008
Electrical system, Dec 22, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT AND REAR DRIVER SIDE WINDOW AND ALSO THE FRONT AND REAR PASSENGER SIDE WINDOW FAILED TO OPEN AND CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER (BACHMAN CHRYSLER DODGE JEEP RAM LOCATED AT 630 BROADWAY ST, JEFFERSONVILLE, IN 47130) WHERE THE DEALER STATED THAT THE CONTACT HAD TO PAY FOR THE CHARGES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER ASKED THE CONTACT TO CALL THE NHTSA HOTLINE. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.
Electrical system, Exterior lighting, Service brakes, Dec 15, 2017, fire
THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY FITCHER. THE WHOLE BREAK WIRING HAD MELTED BECAUSE IT HAD A SHOT AND BURNT THE BULB SOCKETS AND ASSEMBLE UNIT