2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: hydraulic
142 reports, newest first. Show all
Service brakes, Hydraulic, Dec 16, 2004, crash
AS THE CONSUMER'S DAUGHTER ATTEMPTED TO BRAKE, THEY HAD BECOME HARD AND DID NOT OPERATE. THE VEHICLE THEN ROLLED INTO A PARKED VEHICLE. THE CONSUMER WAS INFORMED THAT THE BRAKE BOOSTER HAD BEEN DISCONNECTED. *SC
Service brakes, Hydraulic, Dec 9, 2004
WARPING OF FRONT BRAKE ROTORS. IT OCCURRED AT 16000 MILES AND THE ROTERS WERE GROUND. IT IS NOW STARTING AGAIN AT 25000 MILES. I WAS INFORMED BY THE SERVICE MAN THIS IS A COMMON ISSUE WITH 2004 JEEPS. *AK
Service brakes, Hydraulic, Oct 29, 2004
CONSUMER STATES THAT HE PURCHASED HIS VEHICLE IN 2003, SOON IN APRIL 29, 2004 HE HAD TO TAKE HIS VEHICLE TO THE DEALER FOR THE REPLACEMENT OF BRAND NEW ROTORS. THE MECHANIC TOLD HIM THAT HIS BRAKES WERE WARPED. THIS WAS AT 7074 MILES. THEN ON 10/27/04 HE TOOK HIS VEHICLE IN AGAIN FOR BRAKE PROBLEMS, AGAIN HE WAS TOLD THAT HE NEEDED NEW ROTORS AND THAT THEY WERE WARPED.*JB
Service brakes, Hydraulic, Oct 19, 2004
VEHICLE SHAKES AND VIBRATES WITHOUT CONTROL WHEN APPLYING THE BRAKES. I TOOK IT TO THE DEALERSHIP WHILE IT WAS UNDER WARRANTY AND THEY WOULD NOT HONOR IT BECAUSE THE ROTORS WERE WARPED. SAID IT WAS OVER 12,000 MILES. I HAD THE ROTORS TURNED TWICE NOW AND THEY ARE STILL WARPED PAST THE POINT OF NO RETURN. I GUESS NEW ROTORS WILL NEED TO BE PURCHASED. CHRYSLER SHOULD OWN UP TO THEIR PROBLEMS. NEVER HAD THIS PROBLEM EVER WITH ANY OTHER VEHICLE I HAVE OWNED UNTIL JEEP. NOT EVEN A YEAR OLD YET.*AK
Service brakes, Hydraulic, Oct 15, 2004
WHILE APPLYING THE BRAKE PEDAL AT LOW SPEEDS VEHICLE SHIMMIED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT ROTORS NEEDED TO BE REPLACED. *AK THE VEHICLE PULSATED FROM THE FIRST MILE AT LOW SPEEDS OF 30-35 MPH OR LESS. *SC
Service brakes, Hydraulic, Aug 31, 2004
PROBLEMS WITH WARPED ROTORS ON VEHICLE. *MR TEN MONTHS AND 18000 MILES AFTER THE VEHICLE WAS PURCHASED, THE EARLY WARNING SYMPTOMS OF WARPED ROTORS SURFACED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ROTORS WERE INDEED WARPED. THE MANUFACTURER REFUSED TO HONOR THEIR BASIC WARRANTY. THE CONSUMER HAS OWNED THREE OTHER JEEPS IN THE PAST ALL OF WHICH EXPERIENCED SOME TYPE OF ROTOR PROBLEM *NM
Service brakes, Hydraulic, Aug 25, 2004
(1)VIOLENT SHAKING OCCURS WHILE BRAKING AT VARIOUS SPEEDS (2)BRAKE FAILURE,ROTORS WARPED. (3)TAKEN TO DEALERSHIP, WILL NOT REPAIR DUE TO 15,000 MILES ON VEHICLEHAD REPAIRS DONE BY PRIVATE INDIVIDUAL,WILL NOT TAKE THIS VEHICLE BACK TO DEALERSHIP!!ROTORS TURNED AND REPAIRED $130.00. *AK
Service brakes, Hydraulic, Aug 17, 2004
ON TWO OCCASIONS GAS PEDAL HAS OVER TOOK THE BRAKES PEDAL AN ACCELERATED THROUGH A RED LIGHT. TOOK CAR TO DEALER FOUND NOTHING WRONG TOLD THEM TO CHECK THE FRONT BRAKES. THEY WERE BAD THEY REPLACED AT 19,000 MILES. *JB
Service brakes, Hydraulic, Aug 12, 2004
VEHICLE WAS BRAND NEW AND WHEN DEPRESSING THE BRAKES PEDAL WENT TO THE FLOOR. CONSUMER TOOK THE VEHICLE TO THE DEALER, WHO WAS NOT ABLE TO DUPLICATE THE PROBLEM. RECEIVED THE VEHICLE FROM THE DEALER, AND WAS TOLD DEALER HAD NO ANSWERS. CONSUMER WAS AFRAID TO DRIVE THE VEHICLE. EVEN WHEN VEHICLE WAS MOVING SLOWLY IT WOULD NOT STOP. *AK WHILE THE CONSUMER DESCENDED GRADES OR HILLS THE ABS WOULD ACTIVATE. THE CONSUMER WOULD CONTINUE TO PRESS ON THE BRAKE BUT THE VEHICLE WOULD CONTINUE THROUGH THE STOP SIGN OR LIGHT. *NM
Service brakes, Hydraulic, Service brakes, Air, Jul 28, 2004
WHEN BRAKING AT SPEEDS GREATER THAN 50 MPH THE CAR SHAKES UNCONTROLLABLY.*AK
Service brakes, Hydraulic, Jul 23, 2004
PROBLEMS WITH BRAKE EQUIPMENT ON 2004 JEEP GRAND CHEROKEE.*MR THE CONSUMR FEELS THERE IS A SAFETY CONCERN WITHT HE BRAKES. THE BRAKE PEDAL IS VERY SPONGY AND WITH STEADY PRESSURE, WHILE STOPPED, THE VEHICLE BOTTOMS OUT. THE VEHICLE HAS BEEN TAKEN TOTHREE DIFFERENT DEALERS. TWO OF THE DEALERS INDICATED TAT THE SYSTEMS WAS OPERATION NORMALLY. THE MASTER CYLINDER WAS REPLACED BUT THAT DIDN'T ALLEVIATE THE PROBLEM. *NM
Service brakes, Hydraulic, Jul 17, 2004
BRAKES REAL SOFT AND SPONGY. AT A STOP THE BRAKE MASTER CYLINDER WILL BOTTOM OUT WITH A STEADY FOOT PRESSURE ON THE BRAKE PEDAL. ON ONE OCCASSION WHILE BACKING OUT OF A PARKING SPOT, THE BRAKES FAILED. THE PEDAL WENT RIGHT TO THE BOTTOM OUT POINT WITH VARY LITTLE STOPPING POWER. WHEN I PULLED FORWARD AND APPLIED THE BRAKE AT ABOUT 15 MPH THE ANTI-LOCK SYSTEM ACTIVATED. AFTER GOING FORWARD AND STOPPING A COUPLE OF TIMES THE BRAKE PEDAL CAME BACK TO WHAT THE DEALER CALLS NORMAL. IT SEEMS LIKE THERE IS AIR GETTING INTO THE SYSTEM. I HAVE BEEN TO THREE DIFFERENT DEALERS AND MET WITH A CHRYSLER TECH REP TO NO AVAIL. *AK
Service brakes, Hydraulic, Jul 2, 2004
BRAKE DISC WARPING AND CAUSING PULSATION. FIRST OCCURRENCE AT ABOUT 10,000 MILES. SECOND HAS JUST STARTED AT 16,000 MILES.*AK
Service brakes, Hydraulic, Jun 23, 2004
WHILE DRIVING AT 50 MPH CONSUMER APPLIED THE BRAKES AND EXPERIENCED SEVERE VIBRATION IN THE STEERING WHEEL. A CERTIFIED MECHANIC EXAMINED THE VEHICLE, AND DETERMINED THAT THE FRONT ROTORS WERE WARPED AND DEFORMED. THE ROTORS AND PADS NEEDED TO BE REPLACED.*AK
Service brakes, Hydraulic, Jun 23, 2004
CAR SHAKES UNCONTROLABLY WHEN BRAKING. HARD TO COME TO A STOP. TAKEN INTO DEALERSHIP AND TOLD THE ROTORS ARE WARPED BEYOND REPAIR. OTORS REPLACED AT DEALERSHIP. CHRYSLER STATES THIS IS A DEFECTIVE PART BUT WILL NOT COVER THE REPAIRS BECAUSE IT IS OVER 12000 MILES. *AK
Service brakes, Hydraulic, Apr 12, 2004
2004 JEEP GRAND CHEROKEE WARPED ROTORS AT 7800 MILES. *AK
Service brakes, Hydraulic, Vehicle speed control, Apr 7, 2004, crash
WHILE THE DRIVER WAS COMING OUT OF THE GARAGE VEHICLE SUDDENLY ACCELERATED. DRIVER APPLIED THE BRAKES, BUT THE BRAKES WERE INOPERATIVE. *AK