2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: seats
149 reports, newest first. Show all
Seats, Aug 6, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE BRACKETS FOR THE FRONT DRIVER SEAT TRACK FRACTURED. THE DEALER ADVISED THE VEHICLE COULD BE REPAIRED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Seats, Aug 2, 2010
2004 JEEP GRAND CHEROKEE, DRIVERS SEAT BROKE A WELD. I WAS DRIVING ABOUT A YEAR AGO AND THE WELD JUST BROKE. I HAVEN'T HAD A CHANCE TO GET IT FIXED BECAUSE I CAN'T FIND A USED REPLACEMENT AND DEALERSHIP WANTS OVER $800 TO FIX. I HAVE CHECKED ONLINE AND HAVE FOUND ALMOST 2000 PEOPLE WITH SIMILAR PROBLEMS ALL STATING THE SAME THING, JEEP DOESN'T HAVE A RECALL FOR THIS AND THEY CAN'T FIND A REPLACEMENT SEAT USED OR NEW FOR THAT MATTER AND JEEP DEALER WANTS OVER $500 TO FIX THE PROBLEM. I HAVE ALSO READ THAT THE PEOPLE THAT HAVE HAD THE SEAT FIXED OR REPLACED THE ISSUE JUST HAPPENS AGAIN. I FEEL THIS IS A SAFETY ISSUE AS IT BROKE WHILE I WAS DRIVING THE VEHICLE WHICH THANK GOD DID NOT CAUSE A ACCIDENT TO HAPPEN ONLY BECAUSE I WAS NOT ON A BUSY ROAD AND WAS ABLE TO RECOVER FROM THE INITIAL SHOCK OF THE SEAT BREAKING. I CHECKED UNDER THE SEAT WAS ABLE TO SEE THE METAL BROKE RIGHT AT THE WELD. *TR
Seats, Jul 27, 2010
FRONT DRIVERS SIDE SEAT BROKE OF RAIL AND FRAME. *TR
Seats, Jun 26, 2010
2004 JEEP GRAND CHEROKEE E FRONT DRIVER'S SEAT BROKEN CHANGED IT ONCE WITH THE DEALERSHIP BUT IT BROKE AGAIN FROM READING ONLINE COMMENTS FROM OTHER JEEP OWNERS THIS IS AN ON GOING PROBLEM WITH THE FRAME OR SEAT BRACKET SINCE I CHANGED THE FRAME IT BROKE WITHIN 6 MONTHS OF REPAIRING IT AVERAGE COST FOR NEW SEAT FRAME IS ABOUT 600 DOLLARS AT DEALERSHIP AND IT'S NOT FAIR TO HAVE JEEP OWNERS PAY OVER AND OVER AGAIN TO FIX A PROBLEM WITH THEIR JEEP WHEN IT'S JEEPS FAULT. *TR
Seats, Jun 8, 2010
FRONT SEAT SUPPORT BREAKS. *TR
Seats, May 21, 2010
THE DRIVERS SEAT BACK WILL NOT STAY IN AN UPRIGHT POSITION, IT GRADUALLY RECLINES, EVEN WHILE THE VEHICLE IS PARKED. *TR
Seats, May 17, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHEN GETTING INTO THE DRIVER SEAT, HE HEARD THE METAL BRACKET UNDER THE SEAT SNAP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 80,900. THE CURRENT MILEAGE WAS APPROXIMATELY 81,000.
Seats, May 9, 2010
DRIVERS SEAT ROCKS BROKEN BRACKETS THAT HOLD THE SEAT TO THE CAR. I HAVE SEEN THOUSANDS OF FAILURES OF THESE BRACKETS REPORTED ON LINE. THE FIX IS A NEW $1000 SEAT WHICH OFTEN GETS OVERLOOKED AND PEOPLE ARE WELDING (THAT'S WHAT WE PLAN TO DO) A BRACKET WHICH MAY CREATE ADDITIONAL SAFETY ISSUES. *TR
Visibility, Seats, Equipment, Apr 12, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH COMING FROM A COMPLETE STOP THE POWER WINDOWS AND POWER DOOR LOCKS FAILED TO OPERATE WHEN ENGAGED. THE ADDITIONALLY, A NOISE SOUNDED FROM THE INSTRUMENT PANEL WHENEVER ENGAGING THE POWER WINDOW SWITCH. THE VEHICLE HAD A RECALL REPAIR PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). HOWEVER, THE FAILURE CONTINUED TO OCCUR AFTER THE RECALL REPAIR. THE POWER WINDOWS AND POWER DOOR LOCKS FAILURES HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 95,000.
Seats, Mar 18, 2010
METAL BRACKET HOLDING DRIVER SEAT TO THE FLOOR HAS BROKEN TWICE DURING THE OWNERSHIP OF THIS VEHICLE. I WEIGH 250LBS, I'M HEAVY, BUT WE'RE TALKING ABOUT METAL THAT HAS COMPLETELY SNAPPED IN TWO. TWICE. *TR
Seats, Mar 16, 2010, fire
TL*-THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH, THE DRIVER SIDE HEATED SEAT UNEXPECTEDLY ACTIVATED WITHOUT ASSISTANCE. THE SEAT EXERTED EXCESSIVE HEAT. THE FAILURE OCCURRED SPORADIC. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE SEAT WAS COMPLETELY COOLED DOWN BEFORE HE CONTINUED TO DRIVE THE VEHICLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE IDENTICAL FAILURE ON FIVE SEPARATE OCCASIONS WHERE DIAGNOSTIC TESTING WAS PERFORMED. WHEN THE DEALER PERFORMED THE MOST RECENT DIAGNOSTIC TESTING THE TECHNICIAN INFORMED THAT THE OWNER HE WOULD BE RESPONSIBLE FOR FIFTY PERCENT OF THE REPAIR COST. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT . THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 104,500. UPDATED 11/16/10. *LJ
Seats, Mar 11, 2010
I HAVE A 2004 GRAND CHEROKEE LAREDO. TODAY WHILE GETTING INTO MY JEEP, MY DRIVERS SEAT FRAME BROKE. LOOSE IN THE FRONT LEFT CORNER. NOW MY DRIVER SEAT ROCKS WHEN I APPLY THE BRAKE OR GIVE GAS. WOW, THANK THE LORD I WAS NOT DRIVING WHEN THIS HAPPENED. I HAVE CONTACTED CHRYSLER ABOUT THIS TO SEE IF THEY WILL ASSIST WITH REPAIR EVEN THOUGH I HAVE 70,000 MILES OF USE. AFTER DOING SOME RESEARCH, IT APPEARS THIS IS A KNOWN ISSUE YET NO RECALLS ARE PERFORMED. IT'S GOING TO COST ME ROUGHLY $700.00 TO GET THIS FIXED. BELOW IS A LINK I FOUND WITH A LOT OF COMPLAINTS AROUND THIS ISSUE. HTTP://VLANE.COM/POLL/30/2001-JEEP-GRAND-CHEROKEE-HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Seats, Feb 28, 2010
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY DRIVER SEAT TRACK BROKE FOR MY 2004 JEEP GRAND CHEROKEE ON THE RIGHT SIDE NEXT TO THE DRIVER SIDE DOOR. IT SNAPPED IN HALF AND WHILE RESEARCHING ON THE WEB I FOUND A WEBSITE THAT EVERYONE ELSE IS VOICING THERE CONCERN. MY SEAT IS SWAYING SIDE TO SIDE AND WHEN I AM DRIVING MY SEAT LEANS BACK FAR. WHEN CALLING THE DEALERSHIP THEY SAID THAT THIS IS NOT A KNOWN ISSUE AND THAT IT WILL COST ME BETWEEN 600-800 TO FIX. THIS IS UPSETTING WHEN I CAN WELD IT TOGETHER, BUT WHEN I GET IN A ACCIDENT WILL THAT HOLD? IT IS A TERRIBLE PRODUCT AND THE METAL SHOULD HAVE BEEN STRONGER AND THICKER. [XXX] LINK TO A WEBSITE DETAILING OTHER COMPLAINTS: HTTP://VLANE.COM/POLL/30/HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Seats, Feb 27, 2010
LEFT FRONT FRAME BRACKET ON DRIVER-SIDE POWER SEAT HAS BROKEN OR SHEARED... *TR
Seats, Feb 23, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLATFORM FRAME OF THE DRIVER'S SEAT BROKE THREE TIMES. WHILE DRIVING APPROXIMATELY 25 MPH, THE SEAT BEGAN TO SHAKE WHICH ALERTED HIM TO THE FAILURE. THE FIRST TWO TIMES, HE WELDED THE SEAT TOGETHER, AND THE THIRD TIME, HE SCHEDULED AN APPOINTMENT FOR 02/26/2010 WITH THE DEALER. HE CALLED THE MANUFACTURER, FILED A COMPLAINT WITH A REPRESENTATIVE, AND WAS INSTRUCTED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 67,750. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. UPDATED 03/26/10. *LJ THE CONSUMER STATED WHEN THE SEAT BROKE, IT CAUSED IT TO SHIFT AND IT BECAME UNSTABLE. CHRYSLER REFUSED TO PAY FOR THE REPAIRS BECAUSE THEY STATED THE SEAT FAILED DUE TO THE WELD. THE CONSUMER STATED THE SEAT CRACKED BEFORE IT WAS WELDED. UPDATED 04/16/10.*JB UPDATED 04/28/10.*JB UPDATED 09/13/10
Seats, Feb 4, 2010
2004 JEEP GRAND CHEROKEE. 76,000 MILES. PURCHASED NEW, I AM THE ONLY OWNER. WHILE TURNING INTO WORK, THE DRIVER SEAT BRACKET (THE BRACKET THAT CONNECTS THE SEAT TO THE FLOOR) BROKE IN THE FRONT LEFT (IF LOOKING FORWARD). NOW THE SEAT SWAYS AND ALL OF THE WEIGHT IS STRESSED ON JUST ONE CORNER OF THE BRACKET. ACCORDING TO ONLINE REPORTS, THIS COSTS UP TO $1000 TO GET FIXED AT A DEALER. OTHER REPORTS OF THE BRACKET BREAKING WHILE PEOPLE ACCELERATING AND FALLING INTO THE BACK SEAT. *TR
Seats, Jan 14, 2010
I HAVE A 2004 JEEP GRAND CHEROKEE THAT HAS THE HEATED SEAT ISSUE, RECALL J14 AND CALLED THE DEALERSHIP 3 WEEKS AGO WITHOUT A RESPONSE. THEY SET UP AN APPOINTMENT FOR ME TO GO IN JAN. 7TH TO GET IT FIXED AND WHEN I WENT IN THEY NEVER EVEN HAD THE PARTS TO FIX IT. SO THEY GOT MY INFORMATION AND SAID THEY WOULD CALL ME WITH AN ETA AND IT HAS BEEN OVER A WEEK NOW WITHOUT ANY CONTACT FROM THEM. WHEN I CALLED TODAY I GAVE THEM MY INFORMATION AGAIN AND THEY TOLD ME ONLY 300 PARTS WERE BEING SHIPPED TO THE WHOLE STATE ON MONDAY AND THAT I MAY OR MAY NOT GET IT DONE EVEN AFTER THAT. TO ME, HAVING HEATED SEATS THAT MAY EXPLODE AND CAUSE FIRES IS A PRETTY BIG SAFETY ISSUE THAT SHOULD NOT TAKE OVER A MONTH (WHEN ALL SAID AND DONE) TO FIX ESPECIALLY LIVING IN A COLD STATE LIKE COLORADO WHERE THESE SEATS ARE NEEDED. BY SCHEDULING AN APPOINTMENT TO FIX IT, THEN NOT HAVING THE PARTS TO DO IT, THEN NEVER CALLING ME BACK TO SET UP A NEW TIME THAT IS COMPLETELY UNACCEPTABLE AND WELL OUTSIDE OF A REASONABLE TIME FOR SOMETHING AS SERIOUS AS THIS. *TR
Seats, Jan 4, 2010
RE: 2004 JEEP CHEROKEE DRIVER SIDE SEAT FRAME BROKE AGAIN AFTER DEALER SO CALLED REPAIR. *TR
Seats, Jan 4, 2010
DRIVER'S SIDE SEAT BRACKET HAS BROKEN. I HAVE WELDED ONCE AND IT HAS BROKEN AGAIN. I AM NOT A LARGE MAN (ABOUT 185LBS) AND FEEL THIS SHOULD NOT HAVE HAPPENED UNDER NORMAL USE. MANY JEEP OWNERS HAVE COMPLAINTS ON THIS. *TR
Seats, Dec 29, 2009, fire
TL*THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE DRIVING, SHE TURNED ON THE AIR CONDITIONER AND SMOKE STARTED COMING FROM UNDER THE PASSENGER SIDE FLOOR BOARD; NEAR THE AIR VENTS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. THE FAILURE MILEAGE WAS 67,000. UPDATED 01/20/10. *LJ THE CONSUMER STATED ONCE SHE PULLED OVER, FIRE BEGAN EMITTING FROM THE PASSENGER FLOORBOARD. A RECALL REGARDING THE HEATED SEATS WAS ISSUED IN 2005 AND 2006. THE CONSUMER TOOK THE VEHICLE TO HAVE THE REPAIRS DONE. A SECOND RECALL WENT OUT IN NOVEMBER. UPDATED 01/21/10.*JB
Seats, Dec 9, 2009, crash
DRIVER'S SIDE SEAT TRACK SUFFERED MATERIAL FATIGUE FRACTURE. SEAT FRAME IS A STAMPED METAL FRAME. THE CRACK HAPPENED ON THE FRONT LEFT LEG THAT ATTACHES THE SEAT TO THE FLOORBOARD. THE SEAT TRACK IS STAMPED BY A CHRYSLER DIRECTED SUPPLIER AND SHIPPED TO JCI FOR ASSEMBLY. SUGGEST CHRYSLER TO INVESTIGATE SEAT MOVEMENT (CAUSING FATIGUE IN THE BEND), MATERIAL THICKNESS AND THE POSSIBILITY OF ADDING A GUSSET (OR BRACE) ACROSS THE BOTTOM OF THIS BEND IN THE TRACK. THIS HAPPENED ON MY PERSONAL VEHICLE. I NOTICED SOME MOVEMENT IN THE SEAT BUT I THOUGHT IT WAS COMING FROM THE RECLINE FUNCTION. I WAS BACKING DOWN A HILL WHEN IT SNAPPED CAUSING ME (THE DRIVER) TO SUDDENLY TILT BACKWARD. I WAS STARTLED AND THE TRUCK BUMPED INTO THE MAILBOX AT THE END OF THE DRIVEWAY CAUSING A DAMAGED BUMPER. *TR
Seats, Nov 19, 2009
I HAVE A 2004 JEEP GRAND CHEROKEE AND MY DRIVERS SEAT STARTED LEANING ABOUT A YEAR AGO THEN THIS YEAR IS STARTED SQUEAKING WHEN I SAT IN IT, BUT NEVER THOUGHT ANYTHING OF IT SINCE I HAVE 120,000 MILES. THEN ALL OF A SUDDEN AS I AM DRIVING AT 65 MPH THE SEAT MAKES A LOUD POP NOISE AND I ALMOST WOUND UP IN THE BACK SEAT. I STOPPED THE CAR AND LOOKED UNDER THE SEAT TO FIND THE FRAME CRACKED. I GOT HOME TOOK THE SEAT APART AND FOUND IT HAD CRACKED ON ALL THE WELD JOINTS AND WHERE THE BOLTS WHERE THAT HELP IT TO THE METAL FRAME. I SEARCHED ONLINE ONLY TO FIND OUT THAT THIS IS A VERY COMMON PROBLEM AND 100'S OF PEOPLE ARE HAVING THE SAME ISSUE. THIS IS VERY DANGEROUS AND COULD CAUSE A TRAGIC ACCIDENT. I HAD THE SEAT WELDED BY A FRIEND SINCE YOU CANNOT BUY THE PARTS TO REPAIR. AFTER 3 WEEKS NOW MY STEEL FRAME ON THE SEAT HAS CRACKED. THESE SEATS ARE DEATH TRAMPS AND CHRYSLER SHOULD HAVE TO FIX THEM. VERY DANGEROUS, DO PEOPLE HAVE TO DIE IN ORDER FOR THIS TO BE RECTIFIED? *TR
Seats, Nov 4, 2009
FAX ON BEHALF OF CONSTITUENT CONCERNING RECALL, WARRANTY, AND REPAIR ISSUES WITH HER JEEP'S HEATED FRONT SEAT ELEMENTS. *NJ THE CONSUMER STATED THE HEATER SEAT ELEMENT PROBLEM STARTED WITH THE RECALL. THE RECALL REPLACEMENT BURNED THE FOAM OF THE SEAT AND THERE WAS A PROBLEM WITH THE ELECTRICAL ADJUSTMENT AND IT WAS MAKING AN ODD SOUND. THE CONSUMER STATED THIS STEMMED FROM INFERIOR PARTS THAT WERE USED. THE CONSUMER STATED THE VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES TO REPAIR THE HEATED SEAT ELEMENT. THE CONSUMER WENT BACK TO THE DEALER AND ONCE THEY INSPECTED THE SEAT, THEY STATED THE GEAR WAS STRIPPED IN THE MOTOR AND THEY DID NOT DAMAGE IT. THE CONSUMER STATED THE DEALER REMOVED THE SEAT , BUT THEY CLAIMED THEY DIDN'T. ACCORDING TO THE CONSUMER, THE SEAT WAS NOT EVEN IN THE SAME POSITION AS TO WHEN IT WAS FIRST BROUGHT IN. *JB
Seats, Aug 17, 2009
THE HEADRESTS IN MY 2004 JEEP GRAND CHEROKEE OVERLAND DO NOT PROVIDE PROTECTION FROM WHIPLASH. AS I SIT IN THE SEAT, THE HEADREST IS AT LEAST 8-12 INCHES FROM MY HEAD. IF I WERE HIT FROM BEHIND, MY NECK WOULD BREAK BEFORE MY HEAD WOULD COME INTO CONTACT WITH THE HEAD REST. THIS IS CONTRARY TO THE 2005 AND NEWER JEEPS IN WHICH THE HEADREST IS DIRECTLY BEHIND THE HEAD (ABOUT AND INCH OR TWO). THE HEADRESTS SHOULD BE MODIFIED TO PROVIDE PROTECTION FROM WHIPLASH. *TR
Seats, Jul 14, 2009
MY FRONT DRIVER SIDE SEAT OF MY 2004 JEEP GRAND CHEROKEE HAS BROKEN TWICE SINCE I HAVE OWNED IT. THE METAL LITERALLY SNAPPING. I HAVE BEEN READING SITES ON THE INTERNET AND THIS APPEARS TO BE AN EXTREMELY COMMON OCCURRENCE. IT MAKES ME WONDER IF IT JUST BREAKS DUE TO EVERY DAY DRIVING WHAT WOULD HAPPEN IN A CRASH?