2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: service brakes
159 reports, newest first. Show all
Service brakes, Hydraulic, Aug 12, 2025
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while depressing the brake pedal, there was an abnormal clicking sound coming from the brakes. The contact stated that the vehicle was not braking normally, and braking distance was extended while coming to a stop. The contact stated that the ABS warning illuminated after driving over a bump in the road. The contact stated that the failure was a recurring failure. The contact stated that the vehicle had been taken to several independent mechanics to be diagnosed. The contact stated that the calipers, rotors, and brake pads replaced; however, the failure reoccurred. The contact stated that recently after adding brake fluid to the brake fluid reservoir, there were signs of a brake fluid leak coming from the rear passenger’s side wheel well. The contact had taken the vehicle to a dealer; however, the vehicle was not yet diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 260,000.
Power train, Service brakes, Jun 19, 2024
Car was bought at affordable auto. The parking break had to be used in order for car to stay parked. We got home the windows on passenger side did not go down. Transmissions slips and goes out of gear you must change gears like a stick shift and the jeep is automatic. The truck was as is but the safety hazards sHould have been fixed. We took back to the dealership affordable auto next day and two more times after that. All the problems still were there. Yesterday I asked could they put freon in the truck since they wont fix anything so the air conditioner does not work and I have a heart condition. I was told they will not put freon in the jeep until we catch up on car payments. we are a month behind because tried to get windows fixed but motors is dead completely. I told them that was wrong and we were threatened that they will repossess the jeep if we don't like it.
Service brakes, Sep 2, 2020, crash
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE TO DRIVE AND PRESSING ON THE BRAKE, THE VEHICLE ACCELERATED. THE CONTACT STATED THE MORE HE PRESSED THE BRAKE, THE MORE THE VEHICLE ACCELERATED. THE VEHICLE SLIGHTLY CONTACTED ANOTHER VEHICLE IN THE CONTACT'S DRIVEWAY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE CURRENTLY SITS UNREPAIRED IN THE CONTACT'S DRIVEWAY. THE FAILURE MILEAGE WAS 124,000. *DT*JB
Service brakes, Dec 29, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE BRAKE PEDAL FAILED TO WORK WITHOUT WARNING. THE CONTACT APPLIED THE FRONT BRAKE TO STOP THE VEHICLE. THE CONTACT WAS AN INDEPENDENT MECHANIC AND DIAGNOSED THAT THE REAR BRAKE LINE WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *TT *TR
Electrical system, Exterior lighting, Service brakes, Dec 15, 2017, fire
THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY FITCHER. THE WHOLE BREAK WIRING HAD MELTED BECAUSE IT HAD A SHOT AND BURNT THE BULB SOCKETS AND ASSEMBLE UNIT
Wheels, Service brakes, Sep 14, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT COMPLETELY FAILED TO STOP THE VEHICLE. THE VEHICLE ROLLED TO A STOP AND NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE TIRES WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,800.
Service brakes, Jun 29, 2016
I HAVE TO REPLACE MY ROTORS EVERY 6 MONTHS TO A YEAR.AND ALSO REPLACE THE BRAKES WHY DO THEY FAIL SO OFEN
Service brakes, Hydraulic, Dec 9, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WOBBLED HORIZONTALLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PEDAL NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE DEALER WAS INFORMED BY CORPORATE TO NOT INSTALL THE PART AND REFUSED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Exterior lighting, Service brakes, Jul 17, 2015
HAVE REPLACED THE ENTIRE REAR TAIL LIGHTS DUE TO THE LIGHTS NOT ILLUMINATING WHEN BRAKE IS PRESSED. THE MECHANIC INDICATED HE SEE'S THIS ALL THE TIME WITH THE JEEP CHEROKEE'S. THERE IS A PROBLEM. I DROVE AROUND ALL DAY NOT KNOWING I HAD NO BRAKE LIGHTS. THIS IS A PROBLEM EVEN AFTER REPLACING I HAD TO RETURN TO HAVE IT FIXED AGAIN. THIS NEED TO BE LOOKED AT.
Service brakes, Hydraulic, Service brakes, Jun 9, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 06E022000 (SERVICE BRAKES, HYDRAULIC), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 95,000. UPDATED 09/21/15*LJ
Service brakes, Jul 3, 2014
AFTER ONLY 9,000 MILES THE ROTORS WERE SO WARPED THE CAR SHOOK VIOLENTLY WHEN BRAKES WERE APPLIED. I REPLACED THE ROTORS. 10,000 MILES LATER THE SAME THING HAPPENED AGAIN. NO ONE WOULD "OFFICIALLY" ADMIT THAT THE ROTORS AND OR THE CALIPERS ARE TOO SMALL FOR THE V8 VERSION OF THE JEEP. I HAVE REPLACED THE ROTORS WITH AFTERMARKET SLOTTED AND VENTED ROTORS 3 MORE TIMES AT A SIGNIFICANT EXPENSE TO ME. THE DANGEROUS PART OF THIS IS IT WARPS QUICKLY AND CAUSES THE CAR TO BE HARD TO CONTROL WHILE BREAKING: NOT A GOOD SITUATION. IN MY OPINION THEY SHOULD HAVE TO PUT A LARGER BRAKING SYSTEM TOGETHER "LARGER ROTORS AND CALIPERS TO DISSIPATE THE HEAT PROPERLY IN THE V8 VERSION OF THE 2004 AND PROBABLY OTHER GRAND CHEROKEE. *TR
Electronic stability control (ESC), Service brakes, Engine, Apr 20, 2014
ON APRIL 14 20014 THE VEHICLE MENTIONED STALLED OUT ON MY GIRLFRIEND DRIVING DOWN THE ROAD.SHE WAS ABLE TO START IT BACK UP.ON 4-16-14 IT STALLED ON HER AGAIN WHILE DRIVING SHE WAS ABLE TO GET IT STARTED .ON THE 18 IT STALLED IN A PARKING LOT AT LUNCH BUT GOT IT STARTED AND AGAIN IN THE MIDDLE OF AN INTERSECTION AFTER WORK AND HAD TO HAVE IT TOWED HOME. WE JUST BOUGHT IT MARCH 11 SO I CONTACTED THE DEALER AND ARE SUPPOSED TO SPEAK TO HIM ON MONDAY. ON 4-20-14 I WAS WITH HER AND IT STALLED OUT ON HER 3 TIMES DURING OUR TRAVELS OF APPROXIMATELY 30 MILES. WHEN THIS HAPPENS ALL POWER TO CONTROL THE VEHICLE SAFELY IS LOST. *TR
Vehicle speed control, Service brakes, Dec 21, 2013, crash
THIS IS HORRIBLE AND I WAS SCARED. BUT I WAS DRIVING SLOWLY UP MY STREET AND IT STARTED TO RACE, I WAS TRYING TO BRAKE AS I TURNED IN MY PARKING SPACE MY CAR WAS STILL RACING AND WOULDN'T BRAKE AND I ENDED UP DRIVING INTO MY PROPERTY, IT SEEMED TO ACCELERATE AS I KEPT BRAKING AND UP THE STEPS THE CAR WENT AND THE CAR THEN STOPPED INCHES FROM MY DOOR. IT WAS RACING AS I WAS BRAKING AND IT WOULD STOP NOT UNTIL IT HIT THE PORCH STEP. IT WAS HORRIBLE, THIS CAR HAS NEVER LAUNCHED LIKE A ROCKET. IT WAS LIKE IT MAGICALLY ACCELERATED. I HAVE HAD THIS CAR FOR YEARS AND KEEP IT MAINTAINED. I SEE THERE HAVE BEEN RECALLS ABOUT THIS, WHY DID I NOT GET A CARD. I AM GLAD I OR ANYBODY DID NOT GET HURT. JEEP IS IN SHOP. *TR
Exterior lighting, Service brakes, May 16, 2013
BOTH BRAKE LIGHT LAMPS APPEARED TO BE BLOWN. PLASTIC AROUND THE LAMPS ARE SCORCHED AND DISCOLORED TO BROWN. THE BLACK PLASTIC UNDER THE CONTACTS ON THE LARGER LIGHT HOUSING ASSEMBLY HAVE MELTED AND DROPPED AWAY LOWER THAN THE CONTACTS ON THE LIGHT ASSEMBLY SOCKET CAN REACH, THEREFORE CONTINUITY IS BROKEN AND NEITHER LIGHT WILL WORK. PLASTIC UNDER THE CONTACTS IS NOW DETERIORATING AND CRACKING DUE TO THE HEAT OF THE BULB OR TOO MUCH CURRENT DRAW. THIS LAMP IS ALSO THE NIGHTTIME RUNNING LAMP SO IT WILL BE ON CONSTANTLY DURING THE EVENING HOURS. IT CONCERNS ME THAT THE PLASTIC AROUND THIS LAMP IS DEFECTIVE AND CANT TAKE THE HEAT TO THE POINT THAT L/R BRAKE LIGHT SYSTEM FAILS. OTHER BULBS AND SOCKETS IN USE IN THIS ASSY. DON'T APPEAR TO BE AFFECTED. IS THERE A FIRE HAZARD? *TR
Steering, Air bags, Service brakes, Dec 26, 2012, crash
I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR
Exterior lighting, Service brakes, Nov 29, 2012
MY JEEP BRAKE LIGHTS ARE DEFECTIVE. WHEN I PRESS THE BRAKES, THE TAIL LIGHTS TURN OFF AND DO NOT GLOW. THEY HAVE BEEN REPAIRED MULTIPLE TIMES WITHOUT SUCCESS. CAN CHRYSLER PLEASE RECALL THE DEFECT??? THANKS. *TR
Steering, Service brakes, Hydraulic, Nov 23, 2010
WHEN I DRIVE MY CAR AND I START TO BRAKE AT IN THE SPEED RANGE OF 20MPH TO 65MPH, MY BRAKE PEDAL STARTS TO VIBRATE AND MY STEERING WHEEL STARTS TO SHAKE UNCONTROLLABLY, I HAVE TO START PUMPING THE BRAKES FOR THE STEERING WHEEL TO BECOME NEARLY MODERATELY CONTROLLABLE. I HAVE BEEN READING ONLINE THAT MANY PEOPLE WITH THE SAME YEAR JEEP GRAND CHEROKEE HAVE BEEN HAVING THE SAME PROBLEM. EVEN WITH EARLIER MODELS. WHY HASN'T THERE BEEN A RECALL ON THIS YET, THERE IS SOMETHING OBVIOUSLY WRONG WITH THE BRAKE OR STEERING SYSTEM.
Service brakes, Hydraulic, Jan 5, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE STOPPING THE VEHICLE IN THE SNOW THE BRAKES WOULD LOCK UP, CAUSING THE VEHICLE TO SLIDE. SINCE THE VEHICLE IS OUT OF WARRANTY THE DEALER WILL NOT REPAIR THE VEHICLE AT NO CHARGE. THE CONTACT FEELS THE MANUFACTURER SHOULD REPAIR THE VEHICLE FOR FREE DUE TO THE SAFETY RISK OF A POTENTIAL CRASH. THE FAILURE MILEAGE WAS 12,000.
Service brakes, Hydraulic, Oct 12, 2009
BRAKES MAKE WHEEL SHAKE EVERY TIME THEY ARE APPLIED. CAUSING THE CAR TO STOP POORLY. *TR
Service brakes, Hydraulic, Sep 17, 2009
THE STEERING WHEEL VIBRATES HORRIBLY AND THE WHOLE VEHICLE PULSATES FORWARD AND BACK WHENEVER YOU TRY TO STOP. WE HAVE REPLACED THE ROTORS/PADS FIVE TIMES SINCE PURCHASING THE JEEP NEW IN 2003. IT STARTED AT 15,054 (AUG "04), THEN 24,038 (CLASS ACTION SUIT), 34,700 (TURNED), 36,000, AND NOW AGAIN AT 46,000(SEPT "09). WELL OVER $1000 INTO REPAIRS AND WE STILL DON'T FEEL THE VEHICLE IS ANY SAFER OR MAKE THE GC ANY MORE PLEASANT TO DRIVE. WE DON'T HAVE MUCH FAITH IN NHSTA DOING ANYTHING ABOUT IT AFTER READING ALL THE OTHER COMPLAINTS BUT THOUGHT WE WOULD ADD TO THE ISSUE. AREN'T RELIABLE BRAKES CONSIDERED SOMETHING OF A SAFETY ISSUE? THERE ARE PAGES AND PAGES OF COMPLAINTS ON THE INTERNET AND CHRYSLER CHOOSES TO DO NOTHING. MAYBE THEY SHOULD HAVE JUST GONE BANKRUPT SINCE THEY CAN'T BUILD A RELIABLE VEHICLE. IT SEEMS TO US A THERE SHOULD BE A RECALL TO REPAIR THE FAULTY BRAKES, ESPECIALLY AFTER A CLASS ACTION SUIT WAS ISSUED IN 2006. *TR
Service brakes, Hydraulic, Jan 2, 2009
ABOUT 3,000 MILES AGO THE BRAKES BEGAN TO PULSE WHEN APPLIED DURING HIGHWAY TRIPS. THIS GREW WORSE AS TIME WENT ON. NOW THEY PULSE EVEN IN THE COLD WEATHER IN DECEMBER IN CT DURING SHORT TRIPS (2-3 MILES). WHEN THEY PULSE, THE STEERING WHEEL SHAKES BADLY (AS DOES THE WHOLE VEHICLE) ESPECIALLY AT HIGHER SPEEDS AND ON LONGER TRIPS. I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT ON HIGHWAYS. TODAY I WENT TO ACTION MOTORS (JEEP DEALERSHIP IN DANBURY, CT) AND DISCUSSED THE ISSUE WITH TWO SERVICE MANAGERS. I WAS TOLD THAT THIS WAS "NORMAL" AND THAT WHEN BRAKES GET "HOT' THEY OVERHEAT THE ROTORS AND THE ROTORS WARP. ACTION MOTORS WANTED TO REPLACE THE ROTORS AT MY COST. THEY SAID THERE WAS NO JEEP RECALL ON THE ISSUE. I MENTIONED THAT THIS WAS THE IDENTICAL ISSUE THAT JEEP GRAND CHEROKEES HAD IN 1999 THROUGH 2003 AND WHY DID I HAVE TO PAY FOR THE DEFECTIVE DESIGN (DOES JEEP NOT REALIZE THAT BRAKES GET HOT WHEN THEY ARE USED). THEY TOLD ME THE ONLY REASON THAT JEEP OFFERED FREE REPAIR TO THOSE MODEL YEARS WAS THAT IT WAS A RESULT OF A "LAW SUIT" AGAINST JEEP. THEY ALSO TRIED TO CONVINCE ME THAT THIS WAS NORMAL ON ALL MAKES OF CARS AND TO EXPECT IT. I HAVE OWNED MANY CARS IN MY MANY YEARS OF DRIVING AND NONE HAVE EXPERIENCED THIS ISSUE UNDER ANY CONDITIONS OR ANY MILEAGE. SEEMS SOMEONE OR MANY MUST DIE BEFORE JEEP ACCEPTS RESPONSIBILITY. I DO NOT WISH TO HAVE JEEP REPAIR MY BRAKES AT MY COST. I NO LONGER TRUST THEIR INTENTIONS OR THEIR COMMITMENT TO SAFETY. I WOULD LIKE TO TAKE IT TO ANOTHER REPAIR SHOP BUT DO NOT KNOW HOW THAT MIGHT AFFECT ANY "RECALL" DIRECTED BY NHTSA THAT MAY OCCUR IN THE FUTURE. THE BRAKE REPAIR WILL HAVE TO BEEN DONE VERY SOON TO MAKE THE CAR SAFE TO OPERATE. SHAME ON JEEP. *TR
Service brakes, Hydraulic, Equipment, Oct 26, 2008
FRONT ROTORS ARE WARPED I HAVE HAD TO GET THEM REPLACED OR RESURFACED EVERY 8,000 MILES THIS IS A JEEP GRAND CHEROKEE. I FIND THAT THE BRAKES START TO PULSATE EVERY TIME ITS TIME TO REPLACE OR RESURFACE ROTORS . I HAVE TO PAY OUT MONEY EACH TIME THIS IS VERY DANGEROUS CAN SOME ONE TELL ME IF CHRYSLER HAS A PERMANENT FIX FOR THIS PLEASE HELP *TR
Service brakes, Hydraulic, Oct 24, 2008
FRONT ROTORS ARE WARPED. HAD THEM REPLACED BY THE DEALER AT 14,591 MILES AND RESURFACED (TURNED) AT 22,214 MILES. BOTH TIMES UNDER WARRANTY. I CURRENTLY HAVE 29,779 MILES ON THE JEEP AND THE ROTORS ARE CAUSING THE BRAKES TO, ONCE AGAIN, PULSATE EVERY TIME I APPLY THEM. IT'S NO LONGER UNDER WARRANTY. IF I HAVE TO HAVE THEM REPLACED OR RESURFACED EVERY 8000 MILES... THIS IS GOING ADD UP. IF I CONTINUE TO USE THEM IN DISREPAIR, I THINK THIS MAY BE DANGEROUS. IT FEELS DANGEROUS. CHRYSLER NEEDS TO FIND A PERMANENT "FIX" FOR THIS PROBLEM. *TR
Service brakes, Hydraulic, Oct 24, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT ROTORS WERE REPLACED AND TURNED TWICE APPROXIMATELY 8,000 MILES APART. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED THAT THE ROTORS ARE WARPED AGAIN, WHICH IS CAUSING THE VEHICLE TO PULSATE AND VIBRATE WHEN BRAKING. THE CURRENT MILEAGE WAS 29,779 AND FAILURE MILEAGE WAS 14,591.
Service brakes, Hydraulic, Sep 7, 2008
PURCHASED A 2004 JEEP GRAND CHEROKEE 2WD A LITTLE OVER A YEAR AGO. WITHIN 3500 MILES A UNBEARABLE FRONT END SHAKE STARTED TO OCCUR. WITHIN THE NEXT 2K-3K MILES THE FRONT END SHAKE BECAME EXTREMELY INTENSE AND IS STILL ONGOING. WHEN SPEEDS IN EXCESS OF 30 MPH ARE REACHED, VERY INTENSE FRONT END PULSATIONS OCCUR WITHOUT FAILURE EACH AND EVERYTIME THE BRAKES ARE APPLIED. I HAVE NEVER IN MY LIFE ENCOUNTERED SUCH AN ONGOING ISSUE THAT THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY. THANKS DAIMLER/CHRYSLER! I WILL NEVER OWN ANOTHER DODGE/JEEP/CHRYSLER PRODUCT AGAIN. *TR