2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: service brakes
159 reports, newest first. Show all
Service brakes, Hydraulic, Sep 15, 2006
DT*: THE CONTACT STATED WHILE HAVING OTHER REPAIRS ON THE VEHICLE, THE DEALERSHIP DETERMINED THE REAR ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE REPAIRS WERE NOT MADE AND THERE WAS A VIBRATION IN THE BRAKES.
Service brakes, Hydraulic, Sep 13, 2006
2004 JEEP GRAND CHEROKEE FRONT AND REAR BRAKES WERE PULSATING WHILE BRAKE PEDAL WAS DEPRESSED. MECHANIC DETERMINED THE FRONT AND REAR ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. *KB *NM
Service brakes, Hydraulic, Sep 8, 2006
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON MOUNTAIN ROADS UNDER NORMAL ROAD CONDITIONS, THE VEHICLE PULLED TO EITHER SIDE WHEN TURNS OR BRAKING WERE MADE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE FRONT WHEEL ROTORS HAD TO BE REPLACED DUE NORMAL WEAR AND TEAR, HOWEVER THE VEHICLE HAD ONLY 29000 MILES. THE FRONT WHEEL ROTORS WERE REPLACED BUT THE PROBLEM PERSISTED AND THE DEALERSHIP DETERMINED AGAIN THE FRONT ROTORS HAD TO BE REPLACED WHEN THEY HAD BEEN IN USE FOR ONLY 11000 MILES. THE DEALERSHIP INSISTED THAT IT WAS CONSIDERED NORMAL WEAR AND TEAR. THE MANUFACTURER WAS CONTACTED WHO AGREED TO REIMBURSED THE SECOND ROTORS REPLACEMENT BUT REFUSED TO RECOGNIZE RESPONSIBILITIES FOR THE FIRST REPLACEMENT. THE CONTACT WAS VERY CONCERNED ABOUT THE DEFECTIVE BRAKES BECAUSE THE VEHICLE HAD TO BE DRIVEN ON MOUNTAIN ROADS ON A REGULAR BASIS. UPDATED 10/04/06. *JB
Service brakes, Hydraulic, Aug 30, 2006
DT*: THE CONTACT STATED WHILE THE BRAKE WAS APPLIED, THE VEHICLE ROCKED BACK AND FORTH. THE BRAKE PEDAL ALSO PULSATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC REPLACED THE ROTORS.
Service brakes, Hydraulic, Equipment, Aug 24, 2006
I BOUGHT A 2004 GRAND CHEROKEE,SPECIAL EDITION BRAND NEW. AFTER 6000 MILES I NEEDED NEW FRONT BRAKE ROTORS BECAUSE THEY WERE WARPED AT 8000 MILES I NEEDED NEW REAR BRAKE ROTORS BECAUSE THEY WERE WARPED. AT 12000 MILES I NEEDED NEW FRONT BRAKE ROTORS AGAIN BECAUSE THEY WERE WARPED AT 14000 MILES I NEEDED NEW REAR BRAKE ROTORS BECAUSE THEY WERE WARPED. ALL ROTORS WERE REPLACED WITH GENUINE JEEP PARTS BY A JEEP DEALERSHIP. NOW AT 18100 MILES I NEED NEW FRONT AND REAR BRAKE ROTORS BECAUSE THEY ARE WARPED. I HAVE TO REPLACE THESE ROTORS AT MY OWN EXPENSE. I BELIEVE THAT IT IS RIDICULOUS TO REPLACE ROTORS EVERY 4000 MILES. IT IS A HAZARD, WHEN I COME TO A STOP, THE ENTIRE FRONT END SHAKES! *JB
Service brakes, Hydraulic, Aug 22, 2006
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT ANY SPEED, THE BRAKES PULSATED AND THERE WAS AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE BRAKE ROTORS WERE WARPED. THE ROTORS WERE REPLACED BUT THE PULSATION RETURNED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED. THE CONSUMER STATED THE ROTORS WERE TOO SMALL FOR THE VEHICLE, WHICH CAUSED THEM TO OVERHEAT AND THE WARP. UPDATED *JB
Service brakes, Hydraulic, Aug 21, 2006
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE PULLED VIOLENTLY TO THE LEFT WHILE THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THREE TIMES FOR BRAKES REPAIRS. AFTER THE LAST INCIDENT THE CONTACT NOTICED THE DEALERSHIP SERVICE DID NOT USE ORIGINAL REPLACEMENT PADS WHICH CREATED SEVERE DAMAGE TO THE PASSENGER SIDE FRONT ROTOR DUE TO METAL TO METAL CONTACT WITH THE CALIPER. THE CONTACT WAS VERY CONCERN BECAUSE DURING THE LAST INCIDENT THE VEHICLE ALMOST HIT THE ROAD RAIL.*AK
Service brakes, Hydraulic, Aug 14, 2006
CONSUMER REQUESTING REIMBURSEMENT FOR BRAKE REPAIRS DONE ON A 2004 JEEP GRAND CHEROKEE. *KB THE VEHICLE HAD CONSISTENT VIBRATION WHILE BRAKING SINCE THE DATE OF PURCHASE. ON JULY 15, 2006 THE VEHICLE WAS TAKEN TO A DEALER WHO DID A BRAKE INSPECTION AND SUGGESTED THAT THE FRONT AND REAR BRAKES BE REPLACED. THE CONSUMER AGREED TO THE REPAIRS BUT ANT NO POINT DID ANYONE A THE DEALER MENTION A BRAKE DEFECT THAT WAS BEING ADDRESSED THROUGH A CLASS ACTION LAW SUIT. ON JULY 26 THE CONSUMER RECEIVED A LETTER IN REFERENCING THE CLASS ACTION SETTLEMENT WHICH PROVIDED A FREE BRAKE INSPECTION CERTIFICATE. THE CONSUMER FEELS THAT THE REPAIRS SHOULD HAVE BEEN PAID BY THE MANUFACTURER UNDER THE CLASS ACTION SETTLEMENT. *NM UPDATED*JB
Service brakes, Hydraulic, Aug 6, 2006
ON VACATION, I EXPERIENCED BRAKE FAILURE. I WAS UNABLE TO STOP THE VEHICLE. 2004 JEEP GRAND CHEROKEE. TOOK VEHICLE TO DEALERSHIP FOR REPAIR. DID NOT HAVE PARTS AND NOTICED ON THE INTERNET THERE WAS A RECALL ON LIKE MODELS. BROUGHT AUTO HOME UN-REPAIRED WAITING FOR RESPONSE FROM CHRYSLER. DEALERSHIP WOULD NOT COVER SERVICE AND NOTED THIS IS A DEFECTIVE MASTER CYLINDER. NOT SURE WHAT TO DO AT THIS POINT. *JB
Service brakes, Hydraulic, Aug 1, 2006
CAR WAS PULSATING AND SHAKING TERRIBLY WHEN BRAKES WERE APPLIED AT 18,000 MILES. WAS TOLD I NEEDED NEW ROTORS AND THAT THEY ARE NOT COVERED UNDER WARRANTY. I TOLD THE REPAIR MANAGER THERE WAS NO WAY I PAID $33,000 FOR MY GRAND CHEROKEE AND WAS PAYING $600 TO GET NEW ROTORS EVERY YEAR. I CALLED CHRYSLER AND THEY SAID THEY WOULD REPAIR UNDER WARRANTY. AT 29,000 MILES, I HAVE BEEN TOLD THAT I NEED NEW ROTORS AGAIN. CALLED CHRYSLER AGAIN AND...TOO BAD THEY ARE NOT COVERED. THIS IS BULL, THERE IS NO WAY I WOULD SPEND $33,000 ON A CAR THAT NEEDS TO HAVE ROTORS REPLACED YEARLY. I WILL NEVER BUY ANOTHER JEEP AND ITS TOO BAD, I HAD NO BRAKE ISSUES WITH MY LAST ONE. *JB
Service brakes, Hydraulic, Jul 31, 2006
OUR 2004 JEEP GRAND CHEROKEE SPECIAL EDITION BEGAN SHUDDERING WHEN APPLYING BRAKE PRESSURE. THIS IS AN EXTREMELY DANGEROUS OCCURRENCE AS IT COULD EASILY SHUDDER OUT OF THE DRIVER'S CONTROL. WE TOOK THE VEHICLE IN WITH 13,365 MILES ON IT. NORMAN CHRYSLER JEEP DODGE SERVICE CENTER STATED THAT THE ROTORS WERE WARPED OUT OF ROUND .006 A PIECE. BOTH THESE AND THE BRAKE PADS WERE REPLACED. THE DEALERSHIP WOULD NOT REPLACE THIS UNDER WARRANTY. WE WERE FORCED TO PAY OUT OF POCKET FOR SOMETHING THAT WAS FAR BEYOND "NORMAL" WEAR AND TEAR. THE SERVICE CENTER REP TOLD MY HUSBAND THAT "YOUR WIFE RIDES THE BRAKE." THIS IS NOT A TRUE STATEMENT AND I FEEL THAT DAIMLER CHRYSLER IS SHRUGGING OFF RESPONSIBILITY FOR A POTENTIALLY DANGEROUS SAFETY ISSUE. SEARCHING THE INTERNET I HAVE FOUND MANY MANY COMPLAINTS OF THE SAME ISSUE. WE ARE CURRENTLY UP TO 18,000 MILES AND I AM WAITING FOR THE ROTORS TO WARP AGAIN. THERE IS NOW A CLASS ACTION SETTLEMENT ASSOCIATED WITH THIS OBVIOUS SAFETY ISSUE. *NM
Service brakes, Hydraulic, Jul 27, 2006
I HAVE TAKEN MY 2004 JEEP GRAND CHEROKEE TO THE DEALER TWICE FOR FRONT END BRAKING PROBLEMS. PULSATING SENSATION OCCURS WHEN BRAKING @ SPEEDS 40 & OVER. VIBRATION OCCURS INTO THE STEERING WHEEL. ON MY FIRST VISIT, WAS TOLD "NOTHING IS WRONG"... ON MY SECOND VISIT, WAS TOLD THE ROTORS WERE WARPED..THERE WAS ONLY 17,000 MILES ON THE VEHICLE! I DRIVE 8 MILES A DAY TO WORK ON CITY STREETS AND I AM NOT A HEAVY BRAKE USER. THE DEALER WANTED 200.00 PER ROTOR !! I HAVE NEVER HAD ROTORS GO BAD SO FAST. I WAS ADVISED TO WAIT IT OUT..THAT THE PARTS HAVE TO BE DEFECTIVE. ON A RECENT TRIP TO THE MOUNTAINS, THE PROBLEM WITH THE BRAKES WAS VERY EVIDENT. THE VEHICLE VIBRATED & PULSATED SO BAD I FEARED FOR MY LIFE. NOW THAT I AM BACK IN FLORIDA, THE PROBLEM IS BARELY NOTICEABLE UNLESS I AM ON A 4 LANE ROADWAY DOING 35-40 MPH. I PLANNED TO TAKE THE JEEP ELSEWHERE FOR BRAKE SERVICE WHEN I RECEIVED A NOTICE OF A CLASS ACTION LAWSUIT REGARDING THIS PROBLEM. I HAVE RECEIVED A "FREE BRAKE INSPECTION".. I'VE ALREADY PAID FOR 2 BRAKE INSPECTIONS!! I WANT THE PROBLEM FIXED....AS IT SHOULD HAVE BEEN WHEN I FIRST COMPLAINED. *JB
Service brakes, Hydraulic, Jul 27, 2006
BRAKES ON MY 2004 JEEP GRAND CHEROKEE ARE A PROBLEM. *JB
Service brakes, Hydraulic, Jul 20, 2006
PROBLEM WITH THE ROTORS - THEY ARE WARPING EVERY 8,000 MILES THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE WITH ONLY 25,500 MILES ON IT. *NM
Service brakes, Hydraulic, Jul 12, 2006
WARPED FRONT BRAKE ROTORS CAUSING SEVERE VIBRATION WHEN BRAKING AT SPEEDS OVER 50 MPH. REAR ROTORS REPLACED LAST YEAR AS WELL. *JB
Service brakes, Hydraulic, Jul 3, 2006
WARPED REAR BRAKE ROTORS CAUSING SEVERE VIBRATION WHEN BRAKING AT SPEEDS OVER 50 MPH. *NM
Service brakes, Hydraulic, Jun 29, 2006
I PURCHASED A 2004 JEEP GRAND CHEROKEE OVERLAND IN JULY 04. BY MAR 05 THE CAR BEGAN VIOLENTLY SHAKING WHEN THE BRAKES WERE APPLIED. THE DEALER ACKNOWLEDGED THE ROTORS WERE WARPED AND RESURFACED THEM AT NO CHARGE. BY JUNE 06 THE VIOLENT SHAKING OCCURRED AGAIN AND BOTH THE FRONT AND REAR ROTORS WERE SO SEVERELY WARPED THAT THE MECHANIC STATED THE CAR WAS A HAZARD AND COULD NOT BE DRIVEN. THE ROTORS MUST BE REPLACED BUT THE DEALER STATED THIS IT IS A WEARABLE ITEM AND WILL TAKE NO ACTION. IT IS UNREASONABLE TO EXPECT CONSUMERS TO REPLACE THE COSTLY ROTORS ANNUALLY AND IT IS CAUSING AN EXTREME SAFETY HAZARD. *JB
Service brakes, Hydraulic, Jun 29, 2006
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH ON DRY ROADS, THE VEHICLE BEGAN TO SHUDDER WHILE DRESSING THE BRAKES. THE SHUDDERING STOPPED WHEN THE VEHICLE REACHED 30 MPH. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE IT WAS DETERMINED THAT THE BRAKE ROTORS WERE WARPED. THE DEALER REPLACED THE ROTORS AND THE BRAKE PADS.
Service brakes, Hydraulic, Jun 7, 2006
I LEASED A BRAND NEW 2004 SPECIAL EDITION JEEP GRAND CHEROKEE IN DECEMBER OF 2003. AT APPROXIMATELY 25,000 MILES OF NORMAL DRIVING CONDITIONS, THE FRONT END BEGAN SHAKING VIOLENTLY WHEN APPLYING PRESSURE TO THE BRAKES. AFTER REVIEWING THE MY CAR STATS WEBSITE I QUESTIONED WHETHER IT COULD BE A ROTOR PROBLEM. I CALLED THE DEALERSHIP AND WAS TOLD IT WOULD NOT BE COVERED BY WARRANTY. THE LOCAL DEALERSHIP TURNED THE ROTORS, REPORTING THEY WERE BADLY WARPED. THEY ALSO ENSURED ME THAT IT WOULD HAPPEN AGAIN AND WAS WIDELY KNOWN TO BE A JEEP GRAND CHEROKEE ISSUE. MY UNDERSTANDING IS THAT ROTORS SHOULD LAST MUCH LONGER THAN 25,000 MILES. I DO NOT BELIEVE I SHOULD HAVE TO PAY OVER $100 TO CORRECT AN ISSUE THAT IS OBVIOUSLY A DESIGN FLAW. I ALSO DO NOT INTEND TO KEEP THE VEHICLE BEYOND THE TERM OF THE LEASE AS I DO NOT WANT TO INVEST $400-$500 EACH TIME THIS HAPPENS. FOR ANYONE OUT THERE CONSIDERING A DAIMLER CHRYSLER PRODUCT, THINK TWICE BEFORE SIGNING ON THE DOTTED LINE. *JB
Service brakes, Hydraulic, Jun 7, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WHILE THE BRAKE PEDAL IS DEPRESSED THE VEHICLE VIBRATED. THE DEALER DETERMINED THE FRONT ROTORS WERE WARPED AND REPLACED THEM WHICH CORRECTED THE PROBLEM.
Service brakes, Hydraulic, May 31, 2006
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE VEHICLE VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS. THE MANUFACTURER WAS ALERTED HOWEVER NO INSPECTIONS HAVE BEEN MADE. THE ROTORS WERE RESURFACED. UPDATED 06/19/06. *JB
Service brakes, Hydraulic, May 24, 2006
I OWN A 2004 JEEP GRAND CHEROKEE WITH ONLY 16000 MILES. AT 12600 MILE I HAD BRAKE PROBLEMS WHERE THE JEEP WHO SHAKE VIOLENTLY WHEN THE BRAKES WERE APPLIED TO THE POINT WHERE SOMEONE MIGHT LOOSE CONTROL OF THE JEEP CAUSING A SERIOUS ACCIDENT RESULTING IN A POSSIBLE DEATH. I TOOK IT BACK TO THE DEALER AND WAS TOLD THAT THE ROTORS NEEDED TO BE REPLACE AND THE WARRANTY EXPIRED AFTER 12000 MILES SO I WOULD HAVE TO PAY $400 WHICH I REFUSED TO DO. I TOOK THE CAR TO MY PERSONNEL MECHANIC AND HAD THE ROTORS TURNED AND NEW PADS FOR AROUND $100. NOW WITH 16000 IT NEEDS TO BE DONE AGAIN. THIS IS UNACCEPTABLE. ITS NOT RIGHT THAT EVERY 3-5000 MILES I NEED BRAKES! I WAS TOLD THAT ITS DUE TO THE FACT THAT THE ROTORS THROUGH DESIGN TOE IN WHEN APPLIED CAUSING EXCESSIVE WEAR ON THE PADS AND ROTORS. THIS IS A DESIGN FLAW AND NEEDS TO BE ADDRESSED! I WILL FILE WITH THE BBB HERE IN MA. AND THE ATT. GEN BUT I'M HOPING THAT YOU CAN ASSIST ALSO. IF YOU LOOK AT WEBSITES LIKE WWW.MYCARSTATS.COM THERE ARE AT LEAST A 100 COMPLAINTS REFERENCING THE SAME ISSUE. SOMETHING NEEDS TO BE DONE...BEFORE SOMEONE GETS HURT. *JB
Service brakes, Hydraulic, May 15, 2006
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE THE BRAKES VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS AT ALL SPEEDS. THE DEALERSHIP DETERMINED THE ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Service brakes, Hydraulic, May 9, 2006
I PURCHASED A 2004 JEEP GRAND CHEROKEE IN AUGUST OF 2004. WITHIN THE FIRST 7000 MILES I HAD TO REPLACE THE FRONT ROTORS AND PADS DUE TO WARPING. DAIMLER/CHRYSLER COVERED THIS SERVICE AND REPLACEMENT UNDER WARRANTY. WITHIN THE NEXT 7000 MILES THEY HAD WARPED AGAIN. DAIMLER CHRYSLER WOULD NOT COVER THEM THIS TIME. I HAD TO PAY OUT OF POCKET FOR AFTERMARKET ROTORS AND PADS WHICH WERE A BETTER QUALITY THAN WHAT DAIMLER/CHRYSLER USED THE FIRST TIME. THESE ROTORS AND PADS HAVE LASTED ABOUT 12000 MILES AND HAVE WARPED AGAIN. I HIGHLY DOUBT THAT SOMEONE BUYING A JEEP PRODUCT WOULD THINK THAT THEY HAVE TO CHANGE THEIR FRONT ROTORS AND PADS CLOSE TO TWICE PER YEAR. I HAVE LEARNED TO LIVE WITH THE SHAKE THAT OCCURS DUE TO THE WARPING HOWEVER WHEN EXITING A HIGHWAY AND DECELERATING FROM HIGH SPEEDS THE SHAKE IS UNBEARABLE. I NEVER EXPECTED TO HAVE TO REPLACE MY FRONT ROTORS AND PADS SO FREQUENTLY. ON MY LAST VEHICLE WHICH WASD A FORD I REPLACED THEM EVERY 24000 MILES. I AM AWARE THAT JEEP REPLACED THE FRONT CALIPERS ON THEIR 1999 JEEP GRAND CHEROKEES DUE TO THIS PROBLEM. I HOPE THAT THEY ISSUE A RECALL FOR THESE CALIPERS SOON BEFORE I AM BROKE FROM REPAIRING MY FRONT BRAKES. THANK YOU FOR TAKING MY COMPLAINT. *NM
Service brakes, Hydraulic, May 4, 2006
2004 JEEP GRAND CHEROKEE FRONT ROTORS WARPED AFTER 14,000 MILES OF MOSTLY HIGHWAY DRIVING. IN ALL MY YEARS OF OWNING VEHICLES, I HAVE NEVER HEARD OF SUCH A THING BEING THE FAULT OF THE DRIVER AS MY DEALERSHIP WAS TRYING TO EXPLAIN TO ME. THE DEALER WANTS TO CHARGE ME $100.00 TO MACHINE THE ROTORS. HOW WILL THIS PREVENT THIS FROM HAPPENING AGAIN??? THESE ROTORS ARE DEFECTIVE AND SHOULD BE RECALLED AND REPLACED. I HAVE OWNED THREE JEEPS PREVIOUS TO THIS ONE AND I HAVE NEVER EXPERIENCED A PROBLEM LIKE THIS. I THINK THIS WILL BE MY LAST CHRYSLER PRODUCT. *JB