2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: service brakes
159 reports, newest first. Show all
Service brakes, Hydraulic, Equipment, Apr 28, 2006
I OWN A 2004 JEEP GRAND CHEROKEE. I HAD TO PUT BRAKES ON IT MAY 30, 2005. SINCE THAT TIME I HAVE HAD TO PUT FOUR ADDITIONAL SETS OF BRAKES. THE LAST 4/25/06. THE DEALERSHIP SERVICE DEPARTMENT AND DAIMLER/CHRYSLER BOTH AGREE THAT THE INITIAL BRAKES ON THIS VEHICLE WERE NOT OF THE STANDARD, QUALITY AND DURABILITY NEEDED. THE LAST SET OF BRAKES WERE HEAVY DUTY AND OBVIOUSLY COST CONSIDERABLY MORE THAN REGULAR BRAKES. *JB
Service brakes, Hydraulic, Apr 28, 2006
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS THERE WAS A PRONOUNCED VIBRATION IN THE FRONT END OF THE VEHICLE. THE VEHICLE WAS SEEN BY A DEALER FOR INSPECTION. THE DEALER REPLACED THE FRONT ROTORS AND PADS WHICH CORRECTED THE PROBLEM. UPDATED 05/16/2006. *AK *NM
Service brakes, Hydraulic, Power train, Apr 8, 2006
I HAVE A 2004 JEEP GRAND CHEROKEE. I BOUGHT THE ONE ON THE SHOW ROOM FLOOR WITH 46 MILES ON IT. IN ALL OF THE VEHICLES I HAVE PURCHASED OVER THE YEARS I HAVE NEVER HAD SO MANY PROBLEMS. I JUST TOOK IT IN FOR THE 3RD TIME FOR BRAKES. I WAS TOLD THE ROTORS WERE BAD AGAIN! OF COURSE THE ROTORS WILL BE WARRANTY. HOWEVER I WAS CHARGED $90.00 LABOR FOR WARRANTY WORK, AGAIN. I TOLD THE DEALER TO GO PAST THE ROTORS THIS TIME AND CHECK THE PADS. THEY SAID THEY WERE WORN 20-30%, BUT I BROUGHT THE PARTS HOME AND MY HUSBAND SAID THEY WERE GONE! THE SERVICE MANAGER SAID "JEEP KNOWS THEY HAVE A PROBLEM WITH THEIR BRAKES AND WILL NOT DO ANYTHING ABOUT IT"! I WAS GETTING 13 MPG AFTER 36,000 MILES. I WAS TOLD IF I GOT A TUNE UP IT WOULD BE BETTER. WELL, $300 LATER IT IS NOT BETTER! NOW I GET 12. 4 WD..I HAD TAKEN IT TO THE DEALER FOR THE 4WD LOCKING UP. I WAS TOLD NOT TO USE THE PT 4WD. MY HUSBAND WAS DRIVING IN FT 4WD IN THE WINTER AND WENT TO TURN INTO A PARKING SPACE. IT LOCKED UP IN THE TURN AND WE CAME INCHES FROM HITTING A PARKED CAR. I CALLED THE DEALER AND WAS TOLD THIS IS NORMAL. PLEASE! NORMAL? SO NOTHING HAS BEEN DONE ABOUT IT. I HAD METAL IN THE TRANSMISSION. NOW PLEASE TELL ME HOW THAT CAN HAPPEN? I AM A 56 YEAR OLD WOMAN. WHAT IF I DROVE IT THE WAY COMMERCIALS SAY YOU CAN? I HAVE THE EXTENDED WARRANTY, BUT OF COURSE WHEN SOMETHING IS DONE IT ISN'T A COVERED EXPENSE. I REALLY BELIEVE THAT I PURCHASED A JEEP WITH ALOT OF PROBLEMS AND DON'T KNOW WHERE TO GO FROM HERE. I AM GOING TO GET MY REPAIR INVOICES TOGETHER AND CALL OUR LOCAL TV STATION. TOLEDO OHIO HAS THOUSANDS OF JEEPS IN PARKING LOTS ALL OVER THE CITY AND I WANT THE CONSUMERS TO KNOW WHAT KIND OF PROBLEMS THEY WILL HAVE IF THEY PURCHASE ONE. I AM LOOKING FORWARD TO YOUR RESPONSE BEFORE I PURSUE FURTHER. *NM
Service brakes, Hydraulic, Apr 7, 2006
PURCHASED 2004 JEEP GRAND CHEROKEE WITH ABOUT 11,000 MILES. BY 24,000 ROTORS ARE SHOWING SIGNS OF WARPING. WHEN BRAKES ARE APPLIED STEERING WHEEL SHIVERS AND ALSO GET PEDAL FEEDBACK. THIS IS CAUSING AN UNSAFE DRIVING SITUATION AND SHOULD NOT BE HAPPENING WITH A CAR WITH ONLY 24,000 MILES ON IT. *JB
Service brakes, Hydraulic, Apr 7, 2006
2004 JEEP GRAND CHEROKEE OVERLAND. HAD TO REPLACE FRONT BRAKES AND ROTORS AFTER ONLY 14717 MILES. OWNED 2 JEEPS PREVIOUSLY AND NEVER HAD THIS PROBLEM BEFORE. *JB
Service brakes, Hydraulic, Apr 5, 2006
I HAVE A 2004 JEEP GRAND CHEROKEE. AT APPROXIMATELY 15,000 MILES (JUST OVER 1 YEAR OF OWNERSHIP), THE JEEP BEGAN WITH A PRONOUNCED VIBRATION DURING BRAKING. THIS WAS PARTICULARLY BAD WHEN BRAKING AT HIGHWAY SPEEDS. BRAKES WERE ALSO LESS EFFECTIVE. I HAD THE ROTORS REPLACED, BUT HAD TO PAY ALL LABOR COSTS AND FOR THE BRAKE PADS MYSELF. AT APPROXIMATELY 25,000 MILES THE SAME PROBLEM WAS OCCURRING. I BROUGHT IT BACK TO THE DEALERSHIP AND HAD THE ROTORS REPLACED UNDER THE 12,000 MILE REPLACED PART WARRANTY. THE PADS DID NOT NEED REPLACING. ROTORS SHOULD NOT BECOME UNUSABLE BEFORE BRAKE PADS. I HAVE OWNED A 1998 JEEP GR. CHEROKEE BEFORE THIS AND IT HAD SIMILAR PROBLEMS WITH THE ROTORS. I ALSO KNOW SEVERAL OTHER FRIENDS AND FAMILY MEMBERS WITH SIMILAR PROBLEMS. TWO OF THOSE PEOPLE HAVE 2002 MODELS AND ONE HAS A 2003 MODEL. IN ALL CASES THE PROBLEM CONTINUES TIME AFTER TIME. *NM
Service brakes, Hydraulic, Mar 27, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE BRAKES PULSATED WITHOUT WARNING. WHEN THE PROBLEM OCCURRED AT 3,500 MILES THE DEALERSHIP REPLACED THE BRAKE ROTORS. THE PROBLEM RETURNED AT 11,000 MILES. AFTER INSPECTING THE VEHICLE THE DEALER REPLACED THE ROTORS DUE TO WARPING.
Service brakes, Hydraulic, Mar 22, 2006
WE BOUGHT A NEW 2004 JEEP CHEROKEE AND SHORTLY AFTER THE 12000 WARRANTY WORK WE NOTICED AN INCREASING SHUDDER AND EXCESSIVE VIBRATION WHEN BRAKING. AT THE 15000 MILE WARRANTY WORK, WE BROUGHT IT TO THE DEALERSHIP ATTENTION. THE VEHICLE WAS CHECKED AND FOUND THAT THE FRONT WHEEL ROTORS WERE OUT OF ROUND AND REQUIRED TURNING. THE DEALERSHIP AND SERVICE PERSONNEL HAVE ALWAYS BEEN HELPFUL AND ABLE TO ASSIST US WITH THE VEHICLE BUT IN THIS CASE THEY WERE UNABLE TO CORRECT THE DEFECT. AS WE FELT THIS WAS A MANUFACTURING DEFECT AND SAFETY HAZARD, WE WERE TOLD IT WAS NOT COVERED AFTER 12000 MILES. TELEPHONE CONTACT WITH THE NATIONAL NUMBER FOR CHRYSLER WAS TERSE AND WERE ADVISED AGAIN THAT THIS WAS NOT COVERED. WHEN ASKING TO ADDRESSED THIS WITH A PERSON HIGHER UP, I WAS INFORMED THAT THAT WAS NOT POSSIBLE AND THAT THIS PERSON WAS AUTHORIZED TO MAKE ALL DECISIONS RELATIVE TO THE PROBLEM. NOT FEELING SAFE WITH THE PERFORMANCE OF THE VEHICLE, WE WENT BACK TO THE DEALERSHIP AND HAD THE ROTORS TURNED. APPARENTLY, THIS WILL BE AN EXPECTED EXPENSE EVERY 12000 MILES. IT WAS A DEFINITE SAFETY HAZARD ESPECIALLY WHEN BRAKING GOING DOWN INCLINES. I HAVE BEEN TOLD THIS IS A COMMON DEFECT FOR THE JEEP CHEROKEES. *NM
Service brakes, Hydraulic, Mar 17, 2006
DT*: THE CONTACT STATED THE ROTORS WARPED RESULTING IN FRONT END VIBRATION AT SPEEDS OF 50 TO 60 MPH. THE BRAKE PADS AND ROTORS WERE REPLACED BY THE SERVICE DEALER THREE TIMES. THE REPLACEMENT PADS AND ROTORS FAILED AFTER DRIVING ABOUT 6,000 MILES AND THE CONTACT IS CONCERNED THIS PATTERN WILL CONTINUE. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER, THE FRONT AND REAR BRAKE PADS AND ROTORS WERE REPLACED. DURING THE NEXT TWO VISITS, ONLY THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. THE DEALER WAS UNABLE TO PROVIDE AN EXPLANATION FOR THE WEAR UNTIL THIS MOST RECENT VISIT, 3/16/06, WHERE IT WAS DETERMINED TO BE CAUSED BY AGGRESSIVE BRAKING. VEHICLE PULSATED WHEN COMING TO STOP AT TRAFFIC SIGNAL AT SPEED OF 25 MPH. CONTACT FELT IT WAS A SAFETY PROBLEM BECAUSE OF FAILURE TO STOP OR LOSS OF CONTROL. VEHICLE VIBRATED EXCESSIVELY WHEN SLOWING AT SPEEDS OF 50 MPH OR HIGHER OR FOR ON/OFF RAMPS OR TRAFFIC BACK UPS ON HIGHWAYS. IT FELT AS IF VEHICLE WILL NOT STOP OR LOSE CONTROL DUE TO WARPED BRAKE ROTORS. HAPPENED ON THREE OCCASIONS; 09/29/ 2005, 05/05/2005, AND 05/16/2006. *AK
Service brakes, Hydraulic, Mar 16, 2006
BOUGHT 2004 JEEP GRAND CHEROKEE IN NOVEMBER 2004. OVER THE COURSE OF SIX MONTHS AND 8,000 MILES, BRAKE ROTORS BEGAN TO WARP AND CAUSE INCREASED BRAKING DISTANCES AND INSTABILITY DURING BRAKING. DEALER REPLACED THE FRONT ROTORS, AND BRAKING RETURNED TO NORMAL. OVER THE COURSE OF THE NEXT 11 MONTHS AND 19,000, THE PULSATION IN THE BRAKES RETURNED CAUSING INSTABILITY IN BRAKING AND LONGER BRAKING DISTANCES. MANUFACTURER WARRANTY HAS EXPIRED (12/12,000 MILES FOR ROTORS). I WILL REPLACE ROTORS WITH BETTER QUALITY PARTS TO PREVENT WARPING IN THE FUTURE.*JB
Service brakes, Hydraulic, Mar 10, 2006
DT*: THE CONTACT STATED WHILE STOPPING AT ANY SPEED, THE VEHICLE SHOOK. THE DEALERSHIP DETERMINED THE FRONT ROTORS WERE WARPED. THE FRONT ROTORS WERE REPLACED AND THE REAR ROTORS WERE TURNED.
Service brakes, Hydraulic, Mar 9, 2006
DT*: THE CONTACT STATED THE STEERING WHEEL WOULD SHAKE AND THE BRAKES PULSATED AT VARIOUS SPEEDS. THE PROBLEM GRADUALLY BECAME WORSE. UPON INSPECTION THE DEALERSHIP DETERMINED THE BRAKE ROTORS WERE WEARING DOWN. THE DEALER WILL BE TURNING THE ROTORS.
Service brakes, Hydraulic, Wheels, Mar 3, 2006
2004 GRAND CHEROKEE LEFT WHEEL CAME OFF. *TS THE LUG NUTS HAD BROKEN OFF. THE CONSUMER STATED ON 12-28-05 THE FRONT BRAKES AND ROTORS WERE REPLACED. *JB
Service brakes, Hydraulic, Feb 7, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WHEN BRAKE PRESSURE IS APPLIED THE FRONT END OF THE VEHICLE VIBRATES. THIS OCCURS ON NORMAL ROADS AND DURING NORMAL BRAKING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. UPON INSPECTION THE DEALERSHIP DETERMINED THE ROTORS NEEDED TO BE REPLACED HOWEVER, NO REPAIRS WERE MADE. THE MANUFACTURER WAS ALERTED.
Service brakes, Hydraulic, Equipment, Feb 4, 2006
IN FEBRUARY 2004 I PURCHASED A NEW 2004 JEEP GRAND CHEROKEE AT SPEED MOTORS (AUTHORIZED JEEP DEALER) IN BROOKLYN NEW YORK. AT 7000 MILES THE DEALER HAD TO REPLACE THE BREAKS BECAUSE THE DISKS HAD WARPED. WHEN I OPERATED THE JEEP AT HIGHWAY SPEED AND APPLIED THE BREAKS THE FRONT END WOULD VIOLENTLY SHAKE. AT ABOUT 14,000 MILES I RETURNED THE JEEP TO THE SAME DEALER WITH THE SAME COMPLAINT ABOUT VIOLENT SHAKING IN THE FRONT END. HE AGAIN REPLACED THE BRAKES IN THE FRONT. I HAVE SINCE TAKEN THE JEEP BACK TO SPEED MOTORS AT LEAST FIVE TIMES WITH THE SAME COMPLAINT. I RECENTLY LEARNED THAT SPEED MOTORS LOST IT'S BUSINESS RELATIONSHIP WITH JEEP/CHRYSLER AND CAN NO LONGER SERVICE MY JEEP. I AGAIN ENCOUNTER THE VIOLENT SHAKING WITH THE FRONT END AND TOOK THE CAR TO BAYRIDGE JEEP IN BROOKLYN NEW YORK. I DROPPED THE JEEP OFF AND LATER THE SERVICE MANAGER CALLS ME AT HOME TO EXPLAIN THAT THE FRONT AND REAR BREAKS AND DISKS MUST BE REPLACED. THE SERVICES MANAGER THAN EXPLAINS TO ME THAT THIS WILL COST AROUND $875.00. I TOLD THE SERVICE MANAGER THAT THIS IS AN ON GOING PROBLEM WITH THIS CAR. HE EXPLAINED THAT THERE WAS NOTHING HE COULD DO. I PAID FOR THE REPAIRS AT AN AUTHORIZED JEEP DEALER TO AVOID ANY PROBLEMS WITH THE WARRANTY AND TO MAKE A RECORD OF THE BREAK PROBLEMS WITH THIS VEHICLE. I CALL THE CUSTOMER SERVICES TELEPHONE NUMBER FOR CHRYSLER AND SPOKE TO A FEMALE OPERATOR WHO THAN PAST ME ON TO HER MALE SUPERVISOR. WHEN I QUESTIONED THE MALE OPERATOR ABOUT HOW AND WHY AN AUTHORIZED JEEP DEALER COULD PUT A NEW YORK STATE INSPECTION STRIKER ON MY CAR WITH A CLEAR MIND KNOWING THAT THERE ARE MAJOR BREAK PROBLEMS WITH THIS VEHICLE HE BLEW ME OFF AGAIN. I WANT TO GO ON RECORD AS SAYING THAT THERE ARE MAJOR SAFETY ISSUES WITH THIS CAR. THE DATE BELOW OF 1-23 -06 IS THE DATE I TOOK THE VEHICLE TO BAYRIDGE JEEP. THE DATE OF INCIDENT IS THE PERIOD FROM TIME OF PURCHASE TO 1-23-06. I FULLY EXPECT THIS CURRENT BREAK REPLACEMENT TO ONLY LAST A FEW THOUSAND MILES. *NM
Service brakes, Hydraulic, Jan 17, 2006
(1) SEVERE BRAKE PEDAL PULSATION AND ASSOCIATED SHAKING AND SEVERE VIBRATION TO STEERING WHEEL AND COLUMN. (2) PREMATURE WARPING OF FRONT BRAKE ROTORS ANNUALLY - TWICE IN 30K MILES SINCE NEW. (3) ORIGINAL ROTORS MACHINED IN PLACE @ 16K MILES; ROTORS AND PADS REPLACED @ 30K MILES. REQUESTED DEALER MEASURE NEW ROTORS WITH MICROMETER TO ENSURE INITIAL VARIATION IN THICKNESS WITHIN DAIMLER CHRYSLER SPECS. RUN OUT MEASUREMENTS ALSO REQUESTED, MADE AND RECORDED PRIOR TO AND AFTER INSTALLATION. *JB
Service brakes, Hydraulic, Dec 30, 2005
I AM REPORTING THE SECOND INSTANCE OF FRONT BRAKE ROTOR WARPING ON MY 2004 JEEP GRAND CHEROKEE WHICH HAS ~27,000 MILES. THE FIRST OCCURRENCE WAS AT ABOUT 15,000 MILES. ON BRAKING AT SPEEDS OF >35 MPH (EVEN NORMAL BRAKING - NOT EMERGENCY BRAKING), THERE IS AN EXCESSIVE FRONT END SHIMMY AND CHATTER THAT SEEMS DANGEROUS. IT SEEMED VERY UNUSUAL THAT THE FRONT ROTORS HAD WARPED AT 15,000 MILES, BUT THE DEALER SAID THAT BRAKES WERE NOT COVERED UNDER THE JEEP WARRANTY SO WE PAID FOR TURNING THEM. NOW THE FRONT ROTORS ARE WARPED AGAIN AND WILL REQUIRE SERVICE. THE DEALER AGAIN SAYS THAT THIS IS NOT COVERED UNDER THE WARRANTY SO I WILL HAVE TO PAY FOR TURNING THEM AGAIN OR REPLACING THEM. WE DO NOT PULL ANYTHING WITH THE VEHICLE AND RARELY USE THE BRAKES FOR ANYTHING BUT ROUTINE STOPPING, SO THE ROTORS SHOULD NOT WARP SO FREQUENTLY. CLEARLY THERE ARE DESIGN PROBLEMS WITH THIS THAT COULD CREATE AN UNSAFE SITUATION WHEN BRAKING IF I WERE NOT TO HAVE THE ROTORS FIXED SO FREQUENTLY. FOR EXAMPLE, IF THE STEERING WHEEL WERE NOT GRIPPED TIGHTLY DURING BRAKING THE VEHICLE COULD EASILY GO OUT OF CONTROL. *JB
Service brakes, Hydraulic, Dec 2, 2005
AT HIGHWAY SPEEDS (AROUND 60 MPH) WHEN APPLYING BRAKES STEERING WHEEL SHAKES (VIBRATES), REPLACED FRONT ROTORS, FRONT PADS, CONTACT DEALER, ALL THAT STARTING AT 15,000 MILES ON A NEW CAR. *NM
Service brakes, Hydraulic, Dec 1, 2005
DT: THE CONTACT STATED THE BRAKE PEDAL FELT AS THOUGH IT WAS PULSATING. THERE WAS 15,000 MILES ON THE VEHICLE. THE DEALERSHIP REPLACED THE BRAKE PADS AND CUT THE ROTORS. AT 20,600 MILES THE PULSATION RETURNED. THE VEHICLE WAS BEING TAKEN TO THE DEALERSHIP. *AK
Service brakes, Hydraulic, Nov 28, 2005
DT: THE CONTACT STATED THE BRAKE ROTORS WERE WARPED. WHEN DRIVING AT HIGHWAY SPEEDS AND NEEDED TO MAKE A PANIC STOP THE STEERING WHEEL VIBRATED VIOLENTLY. THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE HAS BEEN CORRECTED TWICE FOR THIS PROBLEM. THE FIRST TIME WAS ON MAY 7, 2004 AT 9,175 MILES ON THE VEHICLE. THEY RESURFACED THE ROTORS. THE SECOND TIME WAS ON 3-15-05 AT 17,664 MILES WHEN THEY REPLACED THE ROTORS. THE MANUFACTURER STATED BECAUSE OF THE MILEAGE OF THE VEHICLE THEY WILL NOT STAND BEHIND IT. HOWEVER, THEY HAVE CORRECTED THE VEHICLE TWICE FOR THE SAME PROBLEM PRIOR TO THIS FAILURE. IF THE BRAKE ROTORS NEEDED TO BE CORRECTED AGAIN IT WILL BE AT THE CONTACT'S EXPENSE. THE VEHICLE NOW HAS 24,700 MILES ON IT. THIS PROBLEM OCCURRED WITHIN 5000 MILES OF EACH FAILURE. THE CONTACT STATED THERE WERE OTHER COMPLAINTS ON THE 2003 MODELS AND THE MANUFACTURER CORRECTED THEM. *AK
Service brakes, Hydraulic, Nov 9, 2005
THE ROTORS ON MY 2004 JEEP GRAND CHEROKEE ARE DEFECTIVE. AT 31,000 MILES, I FELT A PULSING WHEN I APPLIED THE BRAKES. THE DEALER INSPECTED MY BRAKES AND SAID THE FRONT ROTORS WERE WARPED 0.4. I DO NOT USE BRAKES HEAVILY. THE PADS STILL HAVE 3/8"(I HAVE THE OLD PADS) REMAINING AFTER 31,000 MILES. WHEN I HAD THE ROTORS TURNED I ASKED THE MECHANIC IF THIS WAS UNUSUAL AND HIS COMMENT WAS, "CHRYSLER KEEPS HIM VERY BUSY. HE ALSO TOLD ME THAT HE HAD TO TURN THEM DOWN TO THE MINIMUM ALLOWED, SO IF THIS HAPPENS AGAIN I WILL HAVE TO BUY NEW ROTORS. I REPLACED THE BRAKE PADS, TO BE ON THE SAFE SIDE. WHEN I WAS BLEEDING THE BRAKE LINES, I NOTICED THE CALIPER TWISTED THE ROTOR INWARD WHEN BRAKING PRESSURE WAS APPLIED. I AM 62 AND THIS IS MY FIRST CHRYSLER CAR. I HAVE NEVER HAD TO HAVE THE ROTORS TURNED ON ANY OF MY PREVIOUS CARS, WHICH BEFORE THIS JEEP WERE ALL GM CARS. I BELIEVE THE ROTORS AND/OR CALIPERS/BRAKE SYSTEM IS DEFECTIVE AND NEED TO BE RECALLED AND FIXED. I CONTACTED CHRYSLER IN OCTOBER ABOUT THIS PROBLEM AND THEY HAVE NOT ANSWERED ME TO DATE. *JB
Service brakes, Hydraulic, Oct 26, 2005
I BOUGHT A 2004 JEEP GRAND CHEROKEE WITH 25,000 MILES. SHORTLY AFTER THE PURCHASE THE JEEP WOULD SHAKE EVERYTIME THE BRAKES WERE APPLIED. THE DEALER REPORTED I WOULD PROBABLY NEED NEW BRAKE PADS AND ROTORS. THE DEALER REPORTS "THAT HE IS NOT AWARE THAT THIS IS A COMMON PROBLEM WITH 2004 JEEPS." HE STATED THE CONSUMER WOULD BE RESPONSIBLE FOR THE COST OF REPLACEMENT. HE ATTRIBUTED THE WEAR OF THE BRAKES TO THE CONSUMERS DRIVING STYLE. NO ACTION WAS TAKEN. *NM
Service brakes, Hydraulic, Sep 29, 2005
WARPED BRAKES ON 2004 GRAND CHEROKEE. EAS TOLD BY DEALER IT WAS DUE TO THE FACT THAT I DO LOTS OF CITY DRIVING. AFTER DOING SOME RESEARCH THIS IS A COMMON PROBLEM IN GRAND CHEROKEES. I EVEN HAD AN ASSOCIATE THAT SOLD HIS FOR SIMILAR PROBLEM. WHILE BRAKING ON HIGHWAY THE CAR VIOLENTLY SHAKES AND IS DANGEROUS. THIS IS THE VEHICLE I TRANSPORT MY CHILD IN AND IT IS NOT A RESPONSIBLE FEELING I GET WHEN I PUT HER IN THE CAR. CHRYLSER NEEDS TO ADDRESS THIS ISSUE WITH THEIR CUSTOMERS. LOOKING AT RESEARCH I DID THIS PROBLEM GOES BACK AT LEAST 8 YEARS. *JB
Service brakes, Hydraulic, Sep 29, 2005
I OWN A 2004 JEEP GRAND CHEROKEE AND I AM THE ORIGINAL OWNER. I HAVE UNDER 30,000 MILES ON THE CAR. WHEN I BRAKE, THE STEERING WHEEL SHUDDERS AND THE BRAKES PULSE. THE DEALER INFORMS ME THAT THE ROTORS NEED TO BE REPLACED. ROTORS SHOULD NOT NEED TO BE REPLACED AT 30,000 MILES. IT IS UNSAFE AND EXPENSIVE. CHRYSLER KNOWS OF THE PROBLEM AS IT HAS BEEN OCCURRING SINCE THE 1990'S AND THEY STILL DO NOT FIX THE ROTORS.*JB
Service brakes, Hydraulic, Sep 29, 2005
DT: THE BRAKES ARE PULSING MUCH MORE THAN USUAL. WHEN PUTTING PRESSURE ON THE BRAKES ONE COULD FEEL THE PULSING. CONTACTED THE DEALERSHIP , THEY WERE NOT SURPRISED .THEY PUT ON NEW FRONT BRAKE ROTORS. THIS STARTED ON APRIL 15, 2005. WHEN GOING OVER 20 MPH ONE WOULD NOTICE THE PROBLEM MORE.*AK *NM