2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: service brakes
159 reports, newest first. Show all
Service brakes, Hydraulic, Sep 20, 2005
I HAVE BEEN HAVING BRAKE VIBRATING PROBLEMS SINCE 12,000 MILES ON MY 2004 JEEP. IT HAS GOTTEN SUBSTANTIALLY WORSE, NOW AT 18,000 MILES. I HAVE CONTACTED JEEP CORPORATE AND THEY WERE OF NO HELP. THE 3 TIMES I BROUGHT MY JEEP IN FOR REPAIR, ALL THEY DID WAS "RE-SURFACE" THE BRAKE PADS ONCE BECAUSE THEY WERE "WARPED." THEY COULD NOT COVER THE COST OF THE RESURFACING OR THE DIAGNOSIS BECAUSE MY JEEP WAS OVER 12,000 MILES. ACCORDING TO THE NHSTA WEBSITE, THERE ARE A NUMBER OF JEEP CUSTOMERS WITH THE EXACT SAME PROBLEM. *JB
Service brakes, Hydraulic, Sep 7, 2005
I PURCHASED A BRAND NEW 2004 JEEP GRAND CHEROKEE. STARTING IN APRIL OF 2004 I HAD TO HAVE MY ROTORS TURNED AFTER LESS THAN 12,000 MILES AFTER HITTING A PATCH OF ICE AND MY ANTI-LOCK BREAKS KICKED IN. IT WAS A DOWNWARD SPIRAL FROM THERE. THE ROTORS WOULD NEED TO BE TURNED JUST SHY OF 3,000 MILES FROM THE PREVIOUS "CORRECTION" AFTER THE 3RD TIME OF HAVING TO BE TURNED THE ROTORS HAD TO BE REPLACED. I PERSONALLY CONTACTED DAMLIER-CHRYSLER AND COMPLAINED ABOUT MY PROBLEM WITH THE ROTORS. THEY HAD THE NERVE TO TELL ME THAT IT WAS THE WAY I AM DRIVING MY CAR AND THAT I SHOULDN'T BE SO ROUGH. I AM A SAFE DRIVER WHO HAS NEVER BEEN IN A SINGLE CAR ACCIDENT OR RECEIVED A TICKET AND DO NOT FEEL THAT THE "CUSTOMER SERVICE" GENTLEMAN HAD A RIGHT TO EVEN SUGGEST OTHERWISE. I HAVE NEVER OWNED A BRAND NEW CAR (I HAVE HAD 3) THAT HAS GIVEN ME MORE PROBLEMS WITH THE ROTORS. I HAVE ALSO NEVER HAD TO REPLACE ROTORS ON A VEHICLE THAT IS LESS THAN 2 YEARS OLD. I COMPLAINED TO MY DEALER EVERY TIME I WAS IN FOR THE REPAIRS AND I LEARNED THAT I WAS NOT THE ONLY ONE EXPERIENCING THE SAME PROBLEM. JEEP WAS OFFERING A "BETTER" BREAKING SYSTEM THAT WOULD "FIX" THE PROBLEM THAT WOULD RUN ME ABOUT $350-$400 PLUS THE COST OF INSTALLATION. THAT IS NOT ACCEPTABLE. I THINK THAT THIS IS A SERIOUS PROBLEM AND COULD CAUSE SERIOUS IF NOT FATAL INJURIES. I AM VERY UPSET IN THE MONEY I HAVE HAD TO INVEST IN A BREAKING SYSTEM FOR A BRAND NEW CAR THAT HAS NEVER BEEN FIXED. *JB
Service brakes, Hydraulic, Sep 6, 2005
DT: THE CONSUMER FELT THAT THE PROBLEM HAD STARTED WHEN THE VEHICLE WAS PURCHASED AND HAD ONLY GOTTEN WORSE. THE PROBLEM FIRST STARTED ON AUGUST OF 2004. WHEN THE CONSUMER APPLIED THE BRAKES HE COULD FEEL THE VEHICLE SHAKE. THERE WAS A PROBLEM WITH THE FRONT DRIVER AND PASSENGER SIDE WHEEL BRAKE ROTORS. THE VEHICLE FELT LIKE THE WHEELS WERE OUT OF LINE. THE CONSUMER TOOK IT TO A MECHANIC THEY CLEANED THE ROTORS AND PADS. THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE LAREDO. *AK
Service brakes, Hydraulic, Sep 1, 2005
BRAKE ROTORS REPLACEMENT & RESURFACING TO ELIMINATE VIBRATION AND SHAKING WHEN BRAKING NECESSARY TO REPAIR ANYWHERE FROM EVERY 5000 MILES TO 9500 MILES. *NM
Service brakes, Hydraulic, Jul 30, 2005
I AM HAVING ABS BRAKE PROBLEMS WITH THIS TRUCK. I OWNED A 2000 JEEP GRAND CHEROKEE FOR 3 YEARS AND HAD THE SAME PROBLEM BUT IT WAS UNDER WARRANTY. THE CALIPERS AND ROTORS HAD TO BE REPLACED 4 TIMES AND THE TRUCK HAD LESS THEN 30,000 MILES. MY BRAKE PADS WERE ALWAYS FINE. I TRADED THE TRUCK IN EARLY FOR A 2004 MODEL. THE SALES MAN ASSURED ME THE PROBLEM WAS FIXED. AFTER A YEAR, I HAD THE SAME PROBLEM, THE ROTORS AND CALIPERS HAD TO BE REPLACED AGAIN, AND THE PADS WERE FINE. THE MECHANIC TOLD ME THE ABS IS THE PROBLEM, AS WHEN YOU STEP ON THE BRAKES, IT ACTIVATES AND HEATS UP THE ROTORS AND DAMAGES THE CALIPERS BECAUSE THE ABS BRAKES DO NOT RELEASE IN TIME TO COOL OFF THE BRAKING SYSTEM. CHRYSLER REPLACED EVERYTHING BECAUSE IT WAS UNDER 13,000 MILES, BUT WILL NOT IF IT HAPPENS AGAIN. WHY SHOULD WE HAVE TO PAY FOR A SYSTEM FAILURE? I THINK CHRYSLER SHOULD RECALL ALL MODELS WITH THIS BRAKING FAILURE AND FIX IT. THEY ARE VERY AWARE OF THE PROBLEM. *JB
Service brakes, Hydraulic, Jul 27, 2005
DT: JEEP GRAND CHEROKEE. AT FIRST, WHEN STEPPING ON THE BRAKES THE STEERING WHEEL SHOOK. AT 14,700 MILES AND ON 6/1/04 THE MECHANIC DETERMINED IT WAS ONLY THE ABS BRAKES, AND DIDN'T RECORD IT. AT 20,000 MILES AND ON 12/1 2004 THE SHAKING BECAME WORSE AND THEY REPLACED THE REAR ROTORS AND TURNED THE FRONT ROTORS AT NO COST. CURRENTLY, THE SHAKING WAS BAD AGAIN, AND THE ROTORS WERE TOO THIN TO TURN. HOWEVER, ALL 4 ROTORS NEEDED TO BE REPLACED, THE DEALER SAID THEY WOULD FIX THE ROTORS BUT TO NEVER BRING IT BACK TO THEM AGAIN FOR THIS PROBLEM. THE BRAKE PADS HAVE NOT BEEN REPLACED BECAUSE WERE GOOD. *AK
Service brakes, Hydraulic, Jul 13, 2005
DT: THE CONSUMER NOTICED PROBLEMS WITH THE BRAKES AT 22,000. THE VEHICLE WOULD SHAKE WHEN THE BRAKES WERE APPLIED. THE CONSUMER WAS TOLD THE ROTORS WERE WARPED AND THE PADS NEEDED TO BE REPLACED AS WELL. *JB
Service brakes, Hydraulic, Jul 12, 2005
EVENTS : VIBRATION WHEN BRAKING. CONSEQUENCES : BEGINING OF LOSS OF CONTROL PROBLEMS BECAUSE OF THE VIBRATION IN THE STEERING WHEEL AND VEHICLE.. THIS IS A NEW CAR WITH 6000 MILES. ROTORS REPLACED BECAUSE OF WARPAGE AT 6000 MILES. DEALER SAID THERE IS NO CURE FOR THIS PROBLEM EXCEPT TO PUT NEW ROTORS ON EVERY 6000 TO 10000 MILES. YOU ONLY KNOW OF THE PROBLEM WHEN IT TOO LATE AND THE VIBRATION BEGINS. THERE WERE ALSO TWO OTHER PEOPLE AT THE DEALER WHEN I WAS THERE WITH THE SAME PROBLEM. I HAVE A FRIEND THAT HAS REPLACED HIS ROTORS 4 TIMES IN 34,000 MILES. THIS HAS BEEN A PROBLEM SINCE 1999-2004. WITHOUT CONTROL OF YOUR BRAKES YOU HAVE NO CONTROL. PLEASE LOOK INTO THIS. IT IS A WIDESPREAD PROBLEMS IN JEEP GRAND CHEORKEE'S.
Service brakes, Hydraulic, Jul 8, 2005
2000 JEEP GRAND CHEROKEE DEVELOPED PROBLEMS WITH THE BRAKES.*MR THE VEHICLE'S STEERING WHEEL WOULD VIBRATE WHEN THE BRAKES WERE APPLIED AT SPEEDS OF 40 MPH OR HIGHER. THE BRAKES WERE REPLACED BY THE DEALER THREE TIMES IN 20000 MILES. THE REPAIRS WERE DONE UNDER WARRANTY AT NO COST TO THE CONSUMER. AFTER THE THIRD BRAKE REPAIR THE CONSUMER HAD NO FAITH IN THE VEHICLE. THE DEALER SUGGESTED THAT THE CONSUMER CONSIDER PURCHASING A NEW 2004 JEEP GRAND CHEROKEE. THE DEALER EXPLAINED THAT THE NEW JEEP HAD A NEW BRAKE DESIGN WITH IMPROVED CALIPERS. THE CONSUMER TRADED IN HIS 2000 CHEROKEE FOR A 2004 CHEROKEE (IJ4GW48S44C172654, PURCHASED JULY 14, 2003). AFTER DRIVING THE VEHICLE 10694 ON JULY 15, 2004 THE CONSUMER HAD TO TAKE THE VEHICLE TO THE DEALER FOR HIGH SPEED SHUDDER AND VIBRATION IN THE STEERING WHEEL WHEN THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER ONE OTHER TIME ON JUNE 2, 2005 FOR THE SAME PROBLEM. EACH TIME THE ROTORS WERE REPLACED DUE TO HEAT STRESS. *NM
Service brakes, Air, Jun 30, 2005
13 MONTHS AND A LITTLE OVER 13,000 MILES AFTER LEASING MY BRAND NEW 2004 GRAND CHEROKEE, THE STEERING WHEEL WAS SHAKING UNCONTROLLABLY EVERY TIME I'D I HIT THE BRAKES. I TOOK THE TRUCK TO THE DEALER AND THEY SAID THE ROTORS WERE DEFECTIVE, AFTER A LONG DISCUSSION AND MANY BACK AND FORTH THE SVCE. MANAGER AT THE DEALER DECIDED TO REPLACE THE FRONT ROTORS AT NO COST TO ME. NOW 10 MONTHS LATER THE PROBLEM RETURNED. WENT BACK TO THE DEALER, BUT THIS TIME THEY TELL ME THE ROTORS ARE DAMAGED AGAIN, BUT I'LL HAVE TO PAY FOR THE REPAIR, WHICH TOTAL COST IS OVER $300. NOW AT 26,624 MILES, THEY NEED TO BE REPLACED AGAIN, WHAT'S GOING ON? AFTER A FRIEND OF MINE SEARCH THE WEB, SHE FOUND OUT THAT THIS IS THE SAME PROBLEM MANY 2004 GRAND CHEROKEE OWNERS HAVE ENCOUNTERED. IS THIS A FACTORY DEFECT? EVEN THOUGH CHRYSLER DOESN'T ACKNOWLEDGE IT. CAN ROTORS GET DAMAGED IN SUCH A SHORT PERIOD OF TIME, THIS IS THE SECOND TIME I LEASED A JEEP, I NEVER HAD THIS PROBLEM WITH MY 2000 JEEP. IS ANYTHING BEING DONE ABOUT THIS?
Service brakes, Hydraulic, Jun 28, 2005
DT: CONSUMER COMPLAINED ABOUT A BRAKING PROBLEM, WARPED FRONT/REAR ROTORS. CONSUMER THE PROBLEM FIXED TODAY. WHEN APPLYING THE BRAKES THE PEDAL PULSED AND LOST BRAKE POWER WITH ONLY 20,000 MILES ON VEHICLE. CONSUMER SAID VEHICLE DID NOT PULL TRAILERS, MAKE JACK RABBIT STOPS, OR ANYTHING THAT WOULD CAUSE SUCH A PROBLEM. VEHICLE WAS SERVICED REGULARLY BY THE DEALER IT WAS PURCHASED. THE ROTORS WERE TURNED INSTEAD OF BEING REPLACED. O CONSUMER EXPECTED THIS PROBLEM TO RECUR, AND FELT THAT WAS A MANUFACTURING DEFECT. *AK
Service brakes, Air, Jun 28, 2005
2004 JEEP GRAND CHEROKEE - ALL FOUR BRAKE ROTORS WARPED AT 20,000 MILES OF NORMAL DRIVING (NO TRAILER, ETC.). DEALER MACHINED THE ROTORS. SUSPECT WARPING WILL OCCUR AGAIN IN LESS THAN 20,000 MILES AS LESS METAL ON ROTORS NOW. DEALER MEASURED BRAKE PADS AT 60% REAR AND 50% FRONT, SO THOSE COMPONENTS SEEM OK. THERE IS SOMETHING IN THE DESIGN AND/OR MANUFACTURE OF THE BRAKES THAT CAUSES WARPING. FORTUNATELY, NO ACCIDENT.
Service brakes, Air, Jun 24, 2005
BRAKES DEVELOPED VIBRATION AT HIGHWAY SPEEDS WHEN TRYING TO SLOW DOWN. I AM SUSPECTING WARPED ROTORS WHICH SHOULD NOT HAPPEN AT 34000 MILES.
Service brakes, Hydraulic, Jun 22, 2005, crash
DRIVING AT 65 MPH I CAME UPON AN ACCIDENT AND HAD TO BRAKE RAPIDLY. WHEN I APPLIED THE BRAKE THE CAR SHOOK VIOLENTLY AND WENT INTO AN UNCONTROBLE SPIN AND ENDED UP FACING ONCOMMING TRAFIC IN THE OPPOSING LANE. TOOK THE CAR 2004 JEEP GC TO THE DEALER TO CHECK OUT WHY THIS HAPPENED THE DEALER SAID THE FRONT ROTORS WERE WARPED AND HAD BE REPLACED AND WAS NOT UNDER WARRENTEE HE ALSO STATEDTHEY GET 40 OR MORE JGC IN FOR BRAKE WORK A MONTH.AM I MISSING SOMETHING HERE? ??
Service brakes, Hydraulic, Jun 20, 2005
DT: THE FRONT AND REAR ROTORS, AND BRAKE PADS NEED TO BE CHANGED EVERY 2 TO 3,000 VEHICLE. TOOK VEHICLE TO THE DEALERS, THEY SAID IT WAS BECAUSE CONSUMER RODE THE BRAKES. BUT THIS WAS FOURTH JEEP VEHICLE AND DRIVING PATTERN HAD NOT CHANGED. ONLY 12,000 MILES ON THE VEHICLE. TOOK VEHICLE TO INDEPENDENT MECHANIC, WHO DETERMINED IT WAS NOT NORMAL.*AK
Service brakes, Hydraulic, Jun 13, 2005
DT: THE BRAKES DON'T WORK PROPERLY WHEN COMING TO A STOP HIT A COUPLE BUMPS AND PEDAL HAD TO BE PUSHED TO THE FLOOR , AND THE ABS DIDN'T COME ON . TOOK VEHICLE TO T TO DEALER, AND THEY REPLACED MASTER CYLINDER, BUT IS DOING THE SAME THING. IT STOPS BUT THE PEDAL STILL GOES TO THE FLOOR. *AK
Service brakes, Hydraulic, Jun 9, 2005, crash
I LEFT A DOCTOR'S APPOINTMENT AND TURNED OUT OF THE PARKING AREA TO FIND THAT MY BRAKES WERE VERY SPONGY AND IT TOOK ME ABOUT 15 FEET TO COME TO A COMPLETE STOP AFTER ONLY GOING 8-10 MPH. AT THE NEXT STOP SIGN MY BRAKES COMPLETELY FAILED, I COULD PUMP THEM UP BUT THEY WENT STRAIGHT TO THE GROUND AFTERWARDS. I DROVE INTO A BUSY STREET BECAUSE I COULD NOT GET THEM TO STOP AND COLLIDED WITH ANOTHER CAR GOING AROUND 45 MPH. MY AIRBAGS DID NOT GO OFF NOR DID MY SEATBELT LOCK WHEN I STRUCK THE CAR. AT THE SCENE THE POLICE OFFICER NOTED THAT THE BREAKS PUMPED UP BUT WERE VERY SPONGY WHEN PUSHING THEM DOWN. HOWEVER, THE DEALER FINDS THAT THERE IS NOTHING WRONG WITH THE BREAKING SYSTEM CURRENTLY. I AM GOING TO HAVE A CHRYSLER AUTHORIZED REPRESENTATIVE COME AND INSPECT THE SYSTEM.
Service brakes, Hydraulic, Jun 3, 2005
OUR 2003 MODEL YEAR JEEP GRAND CHEROKEE HAS TERRIBLE BRAKE ROTORS. THE JEEP IS USED BY MY WIFE FOR A DAILY DRIVER. WE LIVE IN OHIO IN A FAIRLY FLAT AREA. THE VEHICLE IS DRIVEN IN TOWN 95% OF THE TIME. THE VAST MAJORITY OF THAT TIME IS ON THE SAME ROAD WITH A SPEED LIMIT OF 35MPH. IT IS NOT A CONGESTED AREA THAT REQUIRES SIGNIFICANT AND OR SUDDEN BRAKING. THE ROTORS BEGAN TO WARP AROUND 5,000 MILES. THE NEXT SCHEDULED OIL CHANGE WAS AROUND 8000 MILES, AND WE HAD THEM REPLACED AT THAT POINT. THE ROTORS WARPED SEVERELY AGAIN AROUND 20,000 MILES. AT WHICH POINT THE DEALER FOOLED MY WIFE INTO PAYING THEM FOR REPLACEMENT CHRYSLER ROTORS AS THE BRAKE WARRANTY WAS NEITHER COVERED UNDER THE 3/36 BUMPER-TO-BUMPER WARRANTY NOR THE 7-70 POWERTRAIN WARRANTY. IF I HAD NOT THOUGHT THEM TO BE UNDER WARRANTY, I WOULD HAVE NEVER HAD THE DEALERSHIP REPLACE THEM WITH COMPONENTS OF SUCH SHODDY QUALITY THAT THEY WILL WARP AGAIN INSIDE OF ONE CALENDAR YEAR. THE SERVICE MANAGER TOLD MY WIFE THAT ROTORS SHOULD ONLY LAST 10,000 MILES. I AM AN AUTOMOTIVE MECHANICAL ENGINEER. I UINDERSTAND THAT THE FACTORS THAT CONTRIBUTE TO ROTOR WARPAGE ARE ONLY HEAT AND INSTALLATION. GIVEN THE USE OF THIS VEHICLE (WE DON'T EVEN HAVE A TOW PACKAGE), EXCESSIVE HEAT CAN BE ELIMINATED. THE FAILURE MODE ELIMINATES IMPROPER INSTALLATION. POOR QUALITY MATERIAL, NOT ENOUGH MATERIAL, AND INADEQUATE MANUFACTURING PROCESSES COULD CAUSE WARPAGE WITH SIGNIFICNATLY LOWER HEAT THREASHOLD. SINCE CHRYSLER AND NOW DC HAS BEEN HAVING THE PROBLEM FOR DECADES, AND THEY HAVE CHANGED THE CALIPERS IN THE '02 MODEL YEAR, I SUGGEST THAT NHTSA PRESSURE DC TO UPGRADE THE QUALITY OF THE ROTORS. ALL THEY HAVE TO DO IS SHED HEAT AND TAKE THE WEAR OF THE BRAKE PADS ON THEIR SURFACE. IT IS ONE OF THE MORE SIMPLE COMPONENTS IN A VEHICLE. I WOULD SUGGEST THAT THEY NOT ONLY REPLACE THE ROTORS FOR ALL GRAND CHEROKEE OWNERS, BUT REPLACE THEM WITH A REPUTABLE NAME (NON DC OEM) ROTORS. THIS WOULD ALLEVIATE ALL ISSUES.
Service brakes, Hydraulic, Jun 2, 2005
WARPED BRAKE ROTORS AT AROUND 24,000 MILES ARE CAUSING A STRONG VECHICLE SHUDDER ON MY 2004 JEEP GRAND CHEROKEE WHEN BRAKING. THIS COULD LEAD TO INCREASED BRAKING DISTANCE AND A LOSS OF VECHICLE CONTROL.
Service brakes, Hydraulic, May 25, 2005, crash
DT: CONSUMER HAD AN ACCIDENT TODAY. CONSUMER WAS ABOUT TO MAKE A LEFT, A CAR WAS BRAKING AHEAD AND THE CONSUMER HIT THE BRAKE. THE CONSUMERS BREAKS DID NOT RESPOND. THE TACHOMETER WAS GOING UP. CONSUMER HIT BRAKES A SECOND TIME, STILL DID NOT WORK. CONSUMER HIT OTHER VEHICLE, AND THEN VEHICLE STOPPED. PREVIOUS WARNING. TOOK VEHICLE TO REPAIR SHOP, MECHANIC SAID IT JUST NEEDED AN OIL CHANGE. LAST FRIDAY AT ONE POINT IT SEEMED LIKE THE BRAKES DIDN'T GRAB. JEEP STATED THERE WAS A SERVICE ALERT OR RECALL.*AK IN THE PAST CONSUMER ASKED FOR INFORMATION ABOUT THIS PROBLEM, WHEN THE DRIVER TRIES TO SLAM ON BRAKES INSTEAD HITS BOTH THE GAS AND BRAKE PEDAL BECAUSE OF IT BEING SO CLOSE TOGETHER.*SB
Service brakes, Hydraulic, May 23, 2005, crash
I HAVE A 2004 JEEP GRAND CHEROKEE WITH 15,000 MILES. THE FRONT BRAKE ROTORS HAD TO BE REPLACED AT 7738 MILES, AND NOW AGAIN AT 15,440 MILES. THE WARPING OF THE ROTORS MAKES THE CAR UNSTABLE AND I HAVE ALMOST BEEN IN A FEW SERIOUS ACCIDENTS, AND DID HAVE ONE COLLISION DUE TO THIS PROBLEM. THESE ROTORS ARE FLIMSY AND SHOULD BE REPLACED WITH A BETTER QUALITY PART
Service brakes, Hydraulic, May 16, 2005
DT; FRONT BRAKE ROTORS HAVE BEEN REPLACED TWICE AND REDONE ONCE WITHIN 25,000 MILES. WHEN BRAKE PRESSURE IS APPLIED THERE IS MAJOR VIBRATION FROM THE STEERING WHEEL. AFTER CURRENT RESURFACE NO PROBLEMS AS OF NOW. *TT
Service brakes, Hydraulic, May 13, 2005
THE FRONT BRAKES PULSATED BECAUSE THE FRONT ROTORS WERE WARPED. THE DEALERSHIP RE-SURFACED THE ROTORS AND REPLACED THE BRAKE SHOES, BUT THE FAILURE HAS RECURRED. THIS IS A COMMON FAILURE WITH THESE VEHICLES , IN WHICH THE DEALERSHIP AND MANUFACTURER ARE AWARE OF. *JB THE BRAKE PROBLEM BEGAN INITIALLY AT ABOUT 17,000 MILES AND BECAME PROGRESSIVELY WORSE. RESURFACED ROTORS AT 20,000 MILES AND THEY BEGAN EXHIBITING PROBLEMS AT ABOUT 22,500 MILES. PROBLEM IS CONTINUING TO WORSEN. *BF *NM
Service brakes, Hydraulic, May 6, 2005
CONSUMER STATES: VEHICLE SHAKES ONLY WHEN BRAKING. ALL 4 ROTORS ARE WARPED, AT VARIOUS SPEEDS THE VEHICLES SHAKES MORE SO AT 45 MPH OR MORE. SHAKES MORE VIOLENTLY WHEN BRAKING FROM THAT SPEED. NO INDICATION OF FOR WARNING UNTIL VEHICLE BEGAN TO SHAKE WHILE BRAKING. DIAMLER CHRYSLER WILL REPLACE THE FRONT ROTORS, BUT NOT THE BACK ROTORS, AND REFUSED TO GIVE INFORMATION AS ONE WHY THEY WILL ONLY REPLACE FRONT, AND NOT THE BACK, AND REFUSE TO GIVE INFORMATION REGARDING DEFFECT OF ROTORS.*AK
Service brakes, Hydraulic, Equipment, Apr 28, 2005
2004 JEEP GRAND CHEROKEE ON 3RD SET OF FRONT ROTORS AT 18,869 MILES. REAR ROTORS IDENTIFIED WITH SAME PROBLEM AND JEEP WILL NOT COVER UNDER WARRANTY. MULTIPLE COMMUNICATIONS WITH JEEP HAVE FAILED TO RESOLVE ISSUE. HOWEVER, WHEN WE EMAILED JEEP TO INQUIRE ABOUT WHETHER OR NOT ROTORS WERE UPGRADED ON 2005 MODEL TO FIX BRAKE ROTOR PROBLEMS IDENTIFIED ON 1999-2004 MODEL WE WERE INFORMED THAT "YES WE DID UPDATE THE ROTORS ON THE 2005 MODEL GRAND CHEROKEE AND CHANGED THE VENDOR FOR THE ROTORS." THIS, I BELIEVE, INDICATED THAT THEY IDENTIFIED A PROBLEM WHICH REQUIRED THEM TO NOT ONLY UPDATE THE ROTORS BUT IT WAS ALSO SEVERE ENOUGH TO CHANGE VENDORS. I FEEL THAT JEEP SHOULD UPGRADE OUR FRONT AND REAR ROTORS TO EITHER THE 2005 MODEL ROTOR (IF APPROPRIATE) OR UPGRADE TO A DIFFERENT TYPE OF ROTOR WHICH DOES NOT HAVE A HISTORY OF WARPING REQUIRING REPLACEMENT.