2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: steering
73 reports, newest first. Show all
Steering, Nov 17, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT EXTREME FORCE WAS REQUIRED IN ORDER TO TURN THE STEERING WHEEL WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT VIN WAS NOT INCLUDED I NHTSA CAMPAIGN NUMBER 03V079000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Steering, Aug 21, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE DEALER ADJUSTED THE STEERING, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 127,956.
Steering, Electronic stability control (ESC), Engine, Jun 8, 2014
I HAVE A 2004 GRAND CHEROKEE . SEVERAL MONTHS AGO, I STARTED TO HAVE STALLING ISSUES. HOT OR COLD, DRY OR WET, FIRST DRIVE OF THE DAY OR LAST, IT DIDN'T MATTER. THE ENGINE WOULD CUT OUT IN THE MIDDLE OF DRIVING REGARDLESS OF SPEED. I HAD TO PUT IT IN NEUTRAL, RECRANK IT AND PUT IT BACK IN DRIVE JUST TO AVOID ACCIDENTS, OTHERWISE IT DRIFTS OUT OF CONTROL. AT FIRST I THOUGHT THIS WAS AN ISOLATED INCIDENT BUT NOW IT HAPPENS ALMOST EVERYDAY. IT'S DANGEROUS BUT I HAVE NO CHOICE TO DRIVE TO GET TO WORK AND FROM THE INTERNET A LOT OF OTHER JEEP USERS HAVE THE SAME ISSUE. WHY NO RECALL ON THIS ISSUE? OBVIOUSLY THERE IS A DEFECT. *TR
Steering, Feb 3, 2014
WHEN DRIVING AT LOW SPEEDS THERE IS A KNOCKING/GRINDING WHEN TURNING THE WHEEL TO THE LEFT WHICH HAS BECAME LOUDER AND MORE FREQUENT. SINCE THIS BEGAN THE STEERING IS NOW LOOSE AND PULLS AS IF NEEDING AN ALIGNMENT ALTHOUGH THIS WAS DONE APPROX. LESS THAN 1 YR AGO. IT HAS BECAME DIFFICULT TO KEEP CAR STRAIGHT WHEN DRIVING ALTHOUGH I HAVE NOT EXPERIENCED A LOSS OF POWER STEERING (YET). POSSIBLY RELATED TO RECALL BUT IT DOESN'T APPEAR MY VIN WAS INCLUDED. THIS IS A HUGE SAFETY ISSUE! I HAVE HEARD SEVERAL COMPLAINTS OF STEERING FAILING WHILE TRAVELING CAUSING WRECKS. THEY SHOULD RECONSIDER THE RANGE OF VEHICLES INCLUDED IN THIS RECALL. *TR
Steering, Air bags, Jan 30, 2014, crash
WE SLIPPED ON SOME BLACK ICE AND THE JEEP WENT UP A HILL AND THEN WE FLIPPED AND LANDED UPSIDE DOWN. THIS IS THE SECOND TIME THIS HAPPENED THE OTHER TIME WAS LAST YEAR FEB 18 2013 WHEN MY 2001 JEEP GRAND CHEROKEE ROLLED OVER THREE TIMES BEFORE LANDING UPSIDE DOWN. LAST YEAR IT WAS ME AND MY 3 SONS. THUS YEAR IT WAS ME AND MY HUSBAND. I INJURED MY LEG AND BACK. ALSO NEITHER TIMES DID THE AIR BAGS DEPLOY. *TR
Steering, Nov 18, 2013
WHILE APPROACHING THE INTERSECTION ( MAKING A LEFT TURN ) MY STEERING STIFFING AND I COULD NOT MAKE A LEFT TURN INTO MY LANE ( INNER LANE ). I HAD TO ILLEGALLY TURN INTO THE OUTER LANE. I IMMEDIATELY TOOK MY VEHICLE TO AN CERTIFIED MECHANIC ( BELLE TIRE ) WHO ADVISED THAT MY GEAR BOX WAS MALFUNCTIONING. THEY ALSO TOLD ME THAT THERE WAS A RECALL FOR THAT UNIT ( GEAR BOX- RACKET PINION ). I CALLED THE LOCAL DEALERSHIP ( CHRYSLER ) WHOM ADVISED THAT THEY DO NOT HAVE A RECALL FOR THAT UNIT. THEY ADVISED ME TO CONTACT YOU GUYS FOR HELP. *TR
Steering, Suspension, Structure, Fuel/propulsion system, Jul 1, 2013, crash
MY WIFE WAS BACKING UP IN OUR DRIVE WAY SHE DID NOT SEE MY SONS HONDA CIVIC BEHIND HER VERY POOR VISION FROM BEING SO HIGH FACTORY SETTINGS. SHE RIPPED THE GAS TANK OPEN. A FEW YEARS LATER SHE WAS REAR ENDED AND AGAIN THE TANK RIPPED OPEN WE WERE LUCKY BOTH TIMES NO FIRE. THEN WE HAVE HAD DEATH WOBBLE EVERY JEEP SUFFER,S FROM IT AT SOME TIME IN IT,S LIFE AS PER THE DEALER. I REPLACED EVERY STEERING PART IN THE FRONT END AFTER 40,000 MILES AGAIN IT HAPPENED TO ME AT 55MPH ON THE HIGHWAY I CAME SO CLOSE TO IT ROLLING IT OVER IT TOOK ME MORE THAN A MONTH TO GET BACK IN IT. THE DESIGN OF THE REAR IS JUST AN ACCIDENT WAITING TO HAPPEN THE REAR IS THE SAME AS A RAMP TO DRIVE UP. I AM FAR FROM A RICH MAN THIS PRODUCT COST ME CLOSE TO 40,GRAND. I TRULY THOUGHT WE COULD GET A FEW COST FREE MILES.I AM DISABLED I LIVE ON A FIXED INCOME. NOW MY INVESTMENT IS WORTHLESS. I WAS A DRIVER FOR A LIVING AND HAVE DRIVEN MORE THAN A THOUSAND CARS AND HAVE NEVER EXPERIENCED THIS WITH ANY OTHER CAR HELP HELP HELP PLEASE [XXX] P.S I SERVICE MY CARS LIKE CLOCKWORK! I TRY TO FIX THINGS BEFORE THEY BREAK..THIS JEEP HAS ME BEAT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Apr 19, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKES, THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE STEERING GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR
Steering, Air bags, Service brakes, Dec 26, 2012, crash
I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR
Steering, Sep 25, 2012
WHILE TURNING LEFT ON A HIGHWAY LOST THE ABILITY TO CONTINUE TURNING LEFT. BARELY AVOIDED ONCOMING TRAFFIC. HAD VEHICLE TOWED TO GARAGE. FOUND THAT THE STEERING GEAR BOX HAD FAILED. *TR
Steering, Jul 31, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT ALSO HEARD AN ABNORMAL GRINDING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE STEERING GEAR ASSEMBLY WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Steering, Mar 21, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH OVER A ROAD BUMP, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.
Steering, Mar 20, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED A LEFT TURN WHEN THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE REGAINED POWER STEERING AFTER THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX OTHER THAN RACK AND PINION) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Steering, Jan 7, 2012
STEERING LOSING POWER WHEN TURNING RIGHT, ACCOMPANIED BY A WHINE AND SOUNDS OF PRESSURE LOSS. NO LEAKS IN POWER STEERING PRESSURE HOSES, NO LEAKS IN GEAR BOX (GEAR BOX WAS DRY), NO LEAKS IN ANY OTHER RELEVANT PARTS WITHIN THE STEERING SYSTEM. PROBLEM WAS INVESTIGATED BY AAA AND PEPBOYS. POWER STEERING PUMP REPLACED AND FLUSHED ON 6-JAN-12. THE LOSS OF POWER STEERING PROBLEM IS STILL PERSISTING, AND IS WORSE NOW WITH A NEW PUMP AND CLEAN PUMP SYSTEM. PEPBOYS NATIONAL RESEARCH INDICATES THAT THE PROBLEM IS WITHIN THE GEARBOX, SPACER CLIP MOVING OUT OF POSITION WHEN TURNING RIGHT CUTTING OFF POWER TO THE STEERING SYSTEM, AND MOVING BACK INTO POSITION WHEN TURNING LEFT RESTORING POWER TO THE STEERING SYSTEM. CHRYSLER HAS A TSB REPORTED MARCH 4, 2003 FOR THIS EXACT FAILURE. CHRYSLER CLAIMS THIS VEHICLE'S VIN IS NOT INCLUDED IN THE MANUFACTURER'S TSB, NHTSA CAMPAIGN NUMBER: 03V079000. CASE HAS BEEN OPENED WITH CHRYSLER - CASE #: 21743619. I CANNOT STEER THIS VEHICLE AT ALL WITHOUT THE ASSIST OF POWER STEERING. EXTREMELY CONCERNED WITH THE POTENTIAL DANGER OF LOSING POWER STEERING WHILE DRIVING CAUSING A CRASH, FLIPPING, AND POTENTIAL SERIOUS INJURIES OR DEATH. *TR
Steering, Dec 7, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL WOULD BECOME EXTREMELY STIFF WHEN ATTEMPTING A LEFT TURN. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING: GEAR BOX -OTHER THAN RACK AND PINION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.
Steering, Nov 4, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Steering, Sep 22, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE WHEEL REFUSED DID NOT RESPOND. THE DEALER AND MANUFACTURER ADVISED THE CONTACT OF NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION), BUT ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 115,000.
Steering, Jun 5, 2011
INCREASED STEERING EFFORT, STEERING STUTTERING/BINDING- STEERING IS DIFFICULT WHEN TURNING AT LOW SPEED- OCCURS ALL THE TIME. REPLACED POWER STEERING GEAR, REBUILT 278414/NATL[R]. *TR
Steering, Service brakes, Hydraulic, Nov 23, 2010
WHEN I DRIVE MY CAR AND I START TO BRAKE AT IN THE SPEED RANGE OF 20MPH TO 65MPH, MY BRAKE PEDAL STARTS TO VIBRATE AND MY STEERING WHEEL STARTS TO SHAKE UNCONTROLLABLY, I HAVE TO START PUMPING THE BRAKES FOR THE STEERING WHEEL TO BECOME NEARLY MODERATELY CONTROLLABLE. I HAVE BEEN READING ONLINE THAT MANY PEOPLE WITH THE SAME YEAR JEEP GRAND CHEROKEE HAVE BEEN HAVING THE SAME PROBLEM. EVEN WITH EARLIER MODELS. WHY HASN'T THERE BEEN A RECALL ON THIS YET, THERE IS SOMETHING OBVIOUSLY WRONG WITH THE BRAKE OR STEERING SYSTEM.
Steering, Aug 10, 2010
2004 JEEP GRAND CHEROKEE/4D 4X2. VEHICLE HAS PULLED TO THE RIGHT SINCE PURCHASE. HAVE HAD ALIGNMENTS,TOE SETTING TO MANUF. SPECS. BOTH OUTER TIE ROD ENDS BUSTED, HAD REPLACED, AND ALIGNMENT. THIS VEHICLE IS UNSAFE TO DRIVE AND THE 6/60 MAXIMUM CARE PLAN HAS ENDED. THE VEHICLE HAS 40,586 MILES ON IT. I WROTE AND ASKED DAIMLERCHYRYSLER TO FIX IT. THEY NEVER DID RESPOND. I DO NOT KNOW IF IT IS A STEERING DRIFT PROBLEM, ALL I KNOW IS THAT NO ONE HAS BEEN ABLE TO FIX THIS UNSAFE PULLING TO THE RIGHT. *TR
Steering, Feb 23, 2010
I OWN A JEEP GRAND CHEROKEE 2004--THE PROBLEM I AM HAVING IS WITH THE STEERING. IT IS VERY HARD TO STEER TO THE RIGHT THE WHEEL LOCKS AND I CANNOT TURN. I TOOK THE JEEP TO HAYES CHRYSLER DODGE JEEP AND WAS TOLD I NEEDED A POWER STEERING PUMP AND PRESSURE LINE AND A POWER STEERING GEAR BOX. THE TOTAL QUOTE IS $1601.00--I COULD NOT AFFORD THAT SO I TOOK IT TO MIDAS AND THEY ADVISED ME THERE WAS A RECALL ON THIS PART AND JEEP SHOULD REPLACE THE PART FREE OF CHARGE. I PULLED THE RECALL NOTICE AND IT DOES STATE TO TAKE THE VEHICLE TO THE DEALER AND IT WOULD BE REPLACED. I WAS TOLD BY THE DEALER AND ALSO CHRYSLER THAT MY VN # WAS NOT ON THE RECALL LIST....I AM VERY UPSET BECAUSE MY VEHICLE IS DOING THE SAME THING AS STATED IN THE RECALL BUT SINCE MY VIN NUMBER IS NOT LISTED THEY CANNOT DO ANYTHING. PLEASE ADVISE ME WHAT IC AN DO AT THIS POINT. WHEN I FIRST PURCHASED THE VEHICLE I TOOK IT BACK THE SAME MONTH AND TOLD THEM SOMETHING WAS WRONG WITH THE STEERING I DO HAVE DOCUMENTATION. I ALSO TOOK IT BACK A 2ND TIME AND THEY TOLD ME THEY COULD NOT FIND ANYTHING. *TR
Steering, Sep 25, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT INTERMITTENTLY THE STEERING COLUMN LOCKED WHILE DRIVING. A TECHNICIAN FROM THE DEALER CONCLUDED THAT HIS VIN WAS EXCLUDED FROM RECALL # 03V079000, STEERING GEAR BOX OTHER THAN RACK AND PINION; THEREFORE, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 82,000.
Steering, Sep 1, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT IT REQUIRES INCREASED STEERING EFFORT WHEN TURNING THE STEERING COLUMN, WHICH INCREASES THE RISK OF A CRASH.HE CONTACTED THE MANUFACTURER IN REFERENCE TO RECALL# 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). UPON CONTACT A REPRESENTATIVE ADVISED HIM THAT BECAUSE HIS VIN NUMBER WAS EXCLUDED FROM THE VIN RANGE, THEY WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIRS. AS OF CURRENT DATE THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 72,000. THE CURRENT MILEAGE WAS UNKNOWN.
Steering, Aug 18, 2009
WHENEVER THE CONTACT MAKES A SLOW LEFT HAND TURN THE VEHICLE MAKES A GROWNING SOUND AND A RUBBING SENSATION CAN BE FELT IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE PROBLEM COULD NOT BE REPRODUCED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND, CURRENT AND FAILURE MILEAGE IS 52000. BML
Steering, Air bags, May 14, 2009, crash
AFTER LOSING POWER STEERING VEHICLE COLLIDED WITH A GUARD RAIL. AIR BAGS FAILED TO DEPLOY IN THE FRONTAL/SIDE COLLISION PRIOR TO A HEAD ON COLLISION INTO A MEDIAN/DITCH AND A ROLL OVER IN A 2004 JEEP GRAND CHEROKEE. VEHICLE WAS TOTALED SO NOTHING WAS DONE TO REPAIR. CONSEQUENCES WERE A TOTALED VEHICLE, LOSS OF PERSONAL PROPERTY AND SEVERE BODILY DAMAGE TO DRIVER RESULTING IN BRAIN CONTUSIONS AND HEMATOMAS, A 7 IN GASH ON FOREHEAD AND NECK SURGERY TO CORRECT TWO DISC THAT WERE CRUSHING SPINAL CORD INTO A "Z" SHAPE> *TR