2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints: steering
73 reports, newest first. Show all
Steering, Mar 9, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL BECOMES VERY DIFFICULT TO STEER AND LOCKS UP FOR 5- 10 SECONDS. THE FAILURE OCCURS INTERMITTENTLY. THE DEALER IS NOT TAKING RESPONSIBILITY FOR REPAIRING THE VEHICLE. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)); HOWEVER, THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. HE BELIEVES IT SHOULD BE REPAIRED UNDER THE RECALL BECAUSE IT IS EXPERIENCING THE SAME DEFECTS. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 46,000. UPDATED 4/14/09 *CN UPDATED 04/17/09.*JB
Steering, Sep 11, 2008
THERE IS A PROBLEM IN THE POWER STEERING. IT IS VERY DIFFICULT TO TURN LEFT. THERE HAS BEEN A RECALL ON THE STEERING BOX ON SOME JEEP CHEROKEES BUT THIS DOES NOT INCLUDE MINE. THIS IS A SAFETY PROBLEM. IT IS IN THE STEERING GEAR BOX -IMPROPERLY FORMED SPACER CLIP. I FEEL THAT THERE SHOULD BE A RECALL FOR THIS PROBLEM ON MY JEEP ALSO. *TR
Steering, Service brakes, Hydraulic, Sep 2, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ABS WOULD NOT LOCK OR "GRIP" AS QUICKLY AS IT SHOULD. THE FAILURE CAUSED DIFFICULTY WHEN BRAKING. SHE ALSO NOTICED THAT THERE WAS A "GLIDING" EFFECT WHEN DRIVING 40 MPH AND ATTEMPTING TO BRAKE. FURTHERMORE, SHE EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. AS A RESULT, SHE MADE WIDE TURNS DUE TO THE AMOUNT OF EFFORT SHE HAD TO PUT INTO TURNING THE WHEEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE BRAKES. THE DEALER CHANGED THE BRAKE PADS AND STATED THAT EVERYTHING WAS FINE. THE SECOND TIME THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR THE ABS FAILURE SHE WAS INFORMED AGAIN THAT EVERYTHING WAS FINE. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE STEERING FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000 AND FAILURE MILEAGE WAS APPROXIMATELY 20.
Steering, Jul 29, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE VIBRATED AND MADE A RUBBING NOISE IN THE STEERING WHEN MAKING A LEFT TURN. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE CURRENT AND FAILURE MILEAGES WERE 68,200. UPDATED 09/15/08 *BF THE CONSUMER STATED WHEN TURNING TO THE LEFT, FRICTION WAS FELT IN THE STEERING WHEEL AND A SCRUBBING NOISE WAS PRESENT FOR AT LEAST 6 MONTHS. UPDATED 09/18/08. *JB
Steering, Jun 6, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHEN THE CONTACT TURNED THE STEERING WHEEL TO THE LEFT AT 10 MPH, SHE WOULD HEAR A DRAGGING NOISE AND THE STEERING WHEEL WOULD BECOME DIFFICULT TO MANEUVER. THE FAILURE DID NOT OCCUR WHEN THE WHEEL WAS TURNED TO THE RIGHT. THE DEALER STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 40,000.
Steering, Suspension, Service brakes, Hydraulic, Visibility, Apr 17, 2008
I AM HAVING A PROBLEM WITH THE STEERING, BRAKES, AND THE HEAT VENT. WHEN TURNING LEFT OR RIGHT, IT MAKES THIS AWFUL NOISE. WHEN APPLYING THE BRAKES, THE STEERING WHEEL AND THE FRONT END BEGINS TO SHAKE. I TOOK THE VEHICLE TO GET THE BRAKES CHANGED AND THEY SAID THE PADS LOOK FINE. WHEN I HAD THE HEATER ON, IT WAS BLOWING COLD AIR ON THE PASSENGER SIDE. *TR
Steering, Engine and engine cooling, Power train, Visibility, Structure, Seats, Mar 20, 2008
2004 JEEP GRAND CHEROKEE WITH HEATED SEAT ISSUE. CONSUMER STATES THAT THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES FOR THE HEATED SEAT PROBLEM. SHE ALSO STATES THAT THERE IS A WIRE OR ROD POKING THROUGH THE DRIVER SEAT. *KB THE CONSUMER ALSO STATED THE TRANSMISSION FAILED, THERE WAS A PROBLEM WITH THE POWER STEERING, THE BLEND DOORS IN THE HEATING SYSTEM, THE PASSENGER SIDE WINDOW FELL DOWN IN TO THE DOOR PANEL, AND THE HOOD STRUTS FAILED. THE CONSUMER STATED THE HEATED SEAT ISSUE HAD BEEN RECALLED. THE ENGINE LIGHT ILLUMINATED AND IT WAS DETERMINED THAT THE OXYGEN SENSOR NEEDED TO BE REPLACED. *JB
Steering, Mar 9, 2008
STEERING FAILURE STEERING WHEEL FROZE WHILE TURNING LEFT IN THE MIDDLE OF ON COMING TRAFFIC NEARLY ESCAPING ACCIDENT. *TR
Steering, Feb 8, 2008
HAVE HAD A PROBLEM WITH STEERING SINCE PURCHASE IN AUG. 2003 HAVE BROUGHT IT TO THE ATTENTION OF DEALER AND WAS TOLD NO PROBLEM FOUND. I WOULD HAVE TO WAIT FOR THE STEERING TO FAIL. ON THE LAST TIME IN I WAS TOLD I WOULD HAVE TO PAY FOR THE INSTALLATION MYSELF $750,000. *TR
Steering, Mar 16, 2007
TL* - THE CONTACT CALLED REGARDING THE 2004 CHRYSLER JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO PARK, BUT THE VEHICLE LOST POWER STEERING. THE VEHICLE EVENTUALLY REGAINED THE POWER STEERING. THE DEALER/MANUFACTURER ADVISED THE CONTACT THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED RECALL 03V079000 WAS FOR THE SAME FAILURE. HOWEVER, THE MANUFACTURER STATED THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATE 05/04/07*TR
Steering, Service brakes, Hydraulic, Dec 26, 2006
TL* - THE CONTACTED STATED THAT THE STEERING FELT STIFF WHEN ATTEMPTING TO TURN TO THE RIGHT OR LEFT. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD HE NEEDED TO REPLACE THE STEERING GEAR BOX. THE ODOMETER READING WAS 30000 AT THE TIME OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT CONTINUED TO HAVE THE PROBLEM WITH THE STEERING STIFFNESS, AND HE TOOK THE VEHICLE BACK. T THE STEERING WHEEL VIBRATES DUE TO WARPED BRAKE ROTORS. HE HAD THEM REPAIRED, HOWEVER, HE CONTINUED TO HAVE PROBLEMS WITH THE ROTORS.*AK
Steering, Dec 8, 2006
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE STEERING WHEEL WAS LOOSE ALONG THE COLUMN AND NEEDED TO BE TIGHTENED. AFTER THE INITIAL TIGHTENING OF THE STEERING WHEEL, A LOUD, POPPING NOISE WAS HEARD WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE TILT WHEEL KNOB NEEDED TO BE REPLACED. AFTERWARDS, THE PROBLEM PERSISTED, AND THE DEALER DETERMINED THE STEERING WHEEL NEEDED TO BE TIGHTENED AGAIN, AND DUE TO THE LOOSENESS IT CAUSED THE FRONT DRIVER SIDE AIRBAG TO FAIL WHICH WOULD ALSO NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED. UPDATED 01/10/07. *JB
Steering, Sep 28, 2006
HAVE A WHISTLING NOISE IN STEERING AND DEALER HAVE TRIED 6 TIMES TO FIX INCLUDING REPLACING STEERING BOX. NOW VEHICLE MAKES WHISTLING NOISE AND A KNOCKING NOISE IN THE STEERING AREA. 3 OF 6 DEALERS SAY THAT IT CANT BE REPAIRED AND THAT IT IS NOT NORMAL BUT CANT GET CHRYSLER TO RESPOND. THIS IS A LEASE VEHICLE AND I WANT OUT OF VEHICLE BUT HAVE TO HAVE TRANSPORTATION DUE TO MY JOB. I AM AFRAID SOMETHING WILL HAPPEN TO THE STEERING ONE DAY WHILE TRAVELING. THE VEHICLE HAS BEEN INTO THE DEALER(S) 25 TIMES AND OUT OF SERVICE AT LEAST 45+ DAYS. THEY HAVE REPLACED POWER STEERING PUMP 2XS, L WINDSHIELD, SEALED ANOTHER WINDSHIELD, DRAINED POWER STEERING LINES TWICE AND REPLACED STEERING BOX. I LEASED VEHICLE IN 9/04, WITH FIRST REPAIR ATTEMPT IN 10/04 AND HAVE OVER 25 TIMES IN SHOP SINCE LAST 2 YEARS. HELP ME GET OUT OF THIS LEASE VEHICLE? *JB
Steering, Jun 23, 2006
STEERING BECAME DIFFICULT TO TURN WHILE DRIVING AT LOW SPEEDS. DEALER TESTED AND FOUND THAT THE STEERING GEAR CAME APART INTERNALLY SENDING METAL FRAGMENTS THROUGHOUT THE ENTIRE POWER STEERING SYSTEM. DEALER FOUND IT NECESSARY TO REPLACE POWER STEERING PUMP, GEAR BOX, RADIATOR FAN BECAUSE IT IS HYDRAULICALLY RAN THROUGH THE POWER STEERING PUMP, THE RETURN AND PRESSURE POWER STEERING HOSES ECT. DEALER REPAIRED AT A COST OF $2846.53 PLUS TAX. LATER I FOUND OUT THERE WAS A RECALL ON THE STEERING GEAR BOX HOWEVER OUR JEEP WAS NOT PART OF THE RECALL DUE TO THE VIN # . *NM
Steering, Mar 6, 2006
DT*: THE CONTACT STATED THE STEERING WHEEL WAS DIFFICULT TO TURN WHILE DRIVING 30MPH OR LESS. THERE IS A NHTSA RECALL, # 03V079000, REGARDING THE STEERING. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. ALTHOUGH THE PROBLEM PERSISTED, THE VEHICLE WAS NOT SEEN BY A DEALER.
Steering, Jan 24, 2006
THE STEERING ON 2004 JEEP GRAND CHEROKEE BECOMES HARD AT TIMES WHEN I AM DRIVING OR ATTEMPTING TO PARK IN A PARKING SPACE. YOUR WEB SITE LISTS THIS PROBLEM AS A RECALL FOR THIS VEHICLE. I NEVER RECEIVED A RECALL NOTICE FROM CHRYSLER JEEP ,SO I CALLED 1-24-06 AND WAS TOLD BY CHRYSLER THAT THE RECALLS WERE VIN NUMBER SPECIFIC AND MY JEEP WAS NOT ONE OF THEM. CHRYSLER IS NOT TAKING ANY ACTION AT THIS TIME TO ADDRESS THIS ISSUE FOR ME. *AK
Steering, Jan 23, 2006
HAD A SQUEAKY POWER STEERING SYSTEM ON 2004 JEEP GRAND CHEROKEE RIGHT FROM THE FIRST DAY OF PURCHASE. JEEP REFUSED TO CORRECT THE SQUEAK, SAYING THAT THIS WAS A CHARACTERISTIC OF THIS MODEL.*AK
Steering, Jul 7, 2005
THERE WAS A POP/CREAK/CLUNK IN THE STEERING WHEEL WHEN TURNING THE WHEEL LEFT IN THE DRIVE POSITION. BROUGHT THE VEHICLE TO DEALER & WAS TOLD THAT IT WAS "UNSAFE TO DRIVE" BECAUSE A PIECE OF THE STEERING COLUMN HAD TO BE REPLACED. DEALER HAD TO ORDER THE PART & CAR HAD TO STAY OVERNIGHT. CAR IS LESS THAN 1 YEAR OLD WITH 4,000 MILES ON IT.
Steering, Power train, Jan 19, 2005
TRANSMISSION FAILED WHILE SHIFTING, A LOUD GRINDING NOISE WAS COMING FROM THE FRONT. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT HOME. CONSUMER HAD THE VEHICLE TOWED THE SAME DAY. MECHANIC DETERMINED THAT TRANSMISSION NEEDED TO BE REPLACED. *AK THE CONSUMER STATED THAT THE TRANSMISSION NEEDED TO BE REBUILT. THE CONSUMER STATED THAT THE VEHICLE IS NOW HAVING A STEERING PROBLEM. *TC
Steering, Dec 11, 2004
STEERING NOISE WHILE TURNING THE WHEEL JUST A LITTLE TO EITHER SIDE. DEALER IS ORDERING "A PART" HAVE TO WAIT A WEEK FOR IT TO COME IN. VEHICLE HAS ONLY 1100 MILES. *JB
Steering, Oct 1, 2004
VEHICLE LURCHES TO THE RIGHT, DEALERSHIP REPLACED ALL RIMS AND TIRES, THUS MAKING THE PROBLEM SLIGHTLY BETTER. MECHANIC SAID IT WAS A "DESIGN FLAW" NOTHING COULD BE DONE ABOUT IT AND TO CALL THE SERVICE MANAGER, THE SERVICE MANAGER SAID "ALL VEHICLES IN COLORADO DRIFT TO THE RIGHT DUE TO ROAD CROWNS". MY JGC STILL DRIFTS TO THE RIGHT WITHIN 5-10 SECONDS ON ALL TYPES OF ROADS. I BOUGHT THIS VEHICLE TWO WEEKS AGO, IT HAS 800+ MILES ON IT.*AK
Steering, Jun 16, 2004
STEERING NOISE AND POPPING. *AK
Steering, Jan 16, 2004
THE ABILITY FOR STEERING CONTROL OF THE VEHICLE, MOST NOTABLY AT HIGHWAY SPEEDS, IS VERY DIFFICULT. THE VEHICLE APPEARS TO HAVE A GAP OF SLOPPY SPACE IN THE STEERING. AFTER DRIVING MULTIPLE NEW 2004 GRAND CHEROKEES I HAVE DISCOVERED THAT THIS IS A COMMON PROBLEM, ALTHOUGH THE DEGREE OF GAP OR SLOPPINESS VARIES BY VEHICLE. *CB