2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Vehicle speed control, Mar 6, 2009, crash
MY WIFE WAS PULLING INTO A PARKING SPOT WHEN OUR 2004 JEEP GRAND CHEROKEE LAREDO'S ENGINE SUDDENLY RACED AND THEN THE JEEP LEAPT FORWARD WITH GREAT FORCE AS SHE BRAKED. NO MORE THAT 3 FEET AWAY WAS A CONCRETE PLANTER THAT STOPPED THE JEEP. NO AMOUNT OF PRESSURE ON THE BRAKE PEDAL WOULD STOP THIS RAPID ACCELERATION. THERE WAS $4208 IN DAMAGES TO THE JEEP. *TR
Seats, Mar 5, 2009
SEAT TRACK FOR 2004 JEEP GRAND CHEROKEE CRACKED, CAUSING SEAT TO MOVE IN A RECLINING FASHION WITHOUT THE SEAT ACTUALLY RECLINING. *TR
Seats, Mar 3, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT SLIGHTLY RECLINED THE FRONT DRIVER'S SEAT AND THE SEAT FRAME FRACTURED. THE SEAT COULD HAVE COMPLETELY FAILED WHILE DRIVING, THUS INCREASING THE RISK OF A CRASH. THE DEALER STATED THAT HE WOULD BE RESPONSIBLE FOR REPLACING THE SEAT FRAME. THE REPAIR WOULD COST $600. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 109,000.
Power train, Feb 25, 2009
TORQUE CONVERTER WORE OUT OR WENT OUT CAUSING TRANSMISSION DAMAGE. NOTICED VEHICLE STALLED AND JERKED WHEN TRYING TO ACCELERATE AFTER SLOWING DOWN AND/OR STOPPING. INITIAL THOUGHT VEHICLE NEEDED A TUNE-UP, BUT PROBLEM EXISTED AFTERWARDS. TORQUE CONVERTER WARPAGE CAUSED TRANSMISSION FLUID TO LEAK WHICH LEAD TO DAMAGES TO TRANSMISSION. ADDED TRANSMISSION FLUID AT ONE POINT , RAN WELL FOR A WHILE THEN PROBLEM RETURNED. VERY EXPENSIVE TO REPAIR. *TR
Visibility, Feb 24, 2009
HVAC AUTO TEMPERATURE SYSTEM FAILS TO MAINTAIN/SUSTAIN HEAT/COLD. OCCURS CONSTANTLY WHEN DRIVEN. FAILS TO KEEP WINDSHIELD FREE OF FOG/ICE WHICH IMPAIRS VISION. NOT SAFE TO DRIVE. *TR
Engine and engine cooling, Feb 22, 2009
MY JEEP RUNS HOT EVEN IF I DRIVE IT TWO BLOCKS. I HAVE CALL CHRYSLER SEVERAL TIME A DAY AND NO ONE IS HELPING ME WITH THE PROBLEM. THEY KEEP TELLING ME TO BRING IT IN SO THEY CAN CHECK IT OUT AND I KEEP TELLING THEM THAT I CAN'T DRIVE IT. I HAVE TOLD THEM THAT I CAN'T OR WANT PAY FOR SOMETHING THAT'S NOT WORKING. I NEED HELP NOW... *TR
Electrical system, Feb 17, 2009
DRIVERS' DOOR CONTROLS FOR WINDOWS, LOCKS, QUIT. COURTESY LIGHTS DID NOT TURN OFF. TOOK TO DEALERSHIP. FOUND WIRES BROKEN, IN BOOT, COMING FROM FRAME TO DOOR. HAD TO PAY FOR REPAIRS. *TR
Electrical system, Feb 8, 2009
2004 JEEP GR CHEROKEE STALLS BRIEFLY, INITIALLY ABOVE 60 MPH BUT BECOMING MORE FREQUENT AND NOW FROM 40 MPH. DEALER (MOOTHART JEEP/CERRITOS DODGE) HAS INSPECTED BUT FINDS NO "FAULT CODES" AND AS A RESULT TAKES NO ACTION. THEY AND CHRYSLER 800 LINE'S ANSWER IS 'WAIT FOR IT TO QUIT COMPLETELY AND TOW IT IN". GOING ON FOR FOUR PLUS MONTHS WITH NO ANSWER IN SIGHT. *TR
Electrical system, Seats, Jan 30, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT SMELLED SOMETHING BURNING AND ROLLED DOWN THE WINDOW. HE NOTICED THAT THE ODOR WAS NOT COMING FROM OUTSIDE OF HIS VEHICLE, SO HE CONTINUED TO DRIVE. APPROXIMATELY 30 SECONDS LATER, HE FELT A BURNING SENSATION ON HIS LOWER BACK. HE PULLED INTO A PARKING LOT AND OBSERVED A HOLE IN THE DRIVER'S SEAT SURROUNDED BY AN ORANGE RING. THERE WAS A CHARRED MARK ON HIS LEATHER BELT AND THE SEAT WAS SMOKING. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 66,800. UPDATED 04-17-09 UPDATED 04/20/09.*JB
Visibility, Jan 26, 2009
THE DOOR BLEND AND ACTUATORS HAVE FAILED ON MY JEEP. MIDDLE OF WINTER AND MY PASSENGER HAS TO SIT IN A VEHICLE WITH COLD AIR BLOWING ON THEM. *TR
Structure, Jan 22, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE WEATHER STRIPPING COMPONENT ON THE WINDOWS. THE VEHICLE WAS REPAIRED, BUT SHE LATER DISCOVERED THAT THE WEATHER STRIPPING WAS RUSTING ON ALL FOUR WINDOWS AND DOORS. THE DEALER COULD NOT ASSIST BECAUSE THE RECALL REPAIR WAS PREVIOUSLY PERFORMED AND COULD NOT BE MADE UNDER WARRANTY. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 18,000 AND CURRENT MILEAGE WAS 35,000. UPDATED 02-23-09 *BF UPDATED 02/24/09. *JB
Exterior lighting, Jan 15, 2009
I RECENTLY PURCHASED A 2004 JEEP GRAND CHEROKEE AND NOTICED THE RIGHT TAIL LIGHT WAS OUT. IT WAS REPAIRED AND THEN WENT OUT AGAIN RECENTLY. IT IS NOT THE BULB! MY FATHER ALSO HAS A JEEP GRAND CHEROKEE AND HE TOO HAS A TAIL LIGHT THAT DOESN'T WORK ON A CONSISTENT BASIS. I HAVE SINCE BEGUN TO NOTICE THAT THERE ARE MANY OTHER JEEPS WITH DRIVING AROUND WITH TAIL LIGHTS OUT. I AM WONDERING IF IT IS SOME KIND OF MANUFACTURING FLAW IN THE LIGHT OR THE WIRING SYSTEM. I WOULD GREATLY APPRECIATE YOUR ASSISTANCE IN RESEARCHING THE MATTER. I AM AFRAID I AM GOING TO GET A TICKET FOR A PROBLEM THAT I BELIEVE TO BE FIXED WHEN THE THING GOES OUT AGAIN. *TR
Visibility, Jan 13, 2009
SEVERAL 1999-2004 JEEP GRAND CHEROKEES THAT I HAVE OWNED (I HAVE HAD 4) HAD THEIR BLENDER DOORS MALFUNCTION. THIS RESULTS IN A $1600 FEE TO HAVE THE HEAT/COOLING VENTS REPAIRED SO YOU CAN GET AC OR HEAT. IT IS A CHRONIC JEEP PROBLEM THAT DESERVES A RECALL AS IT HAPPENS TO EVERYONE'S JEEPS IT SEEMS. I HAVE A CURRENT 2004 MODEL WHERE ALL THREE SEPARATE BLENDER DOORS ARE BROKEN RESULTING IN NO HEAT OR COOLING. *TR
Visibility, Jan 11, 2009
HEATER SPORADICALLY WORKS (BLOWS COLD AIR AND DEFROSTER DOESN'T WORK) IN MY 2004 GRAND JEEP CHEROKEE OVERLAND. PROBLEM USUALLY SELF CORRECTS AFTER SEVERAL HOURS OF DRIVING. DEALER STATES IT IS LIKELY A BLENDER DOOR PROBLEM, BUT WILL NOT FIX UNDER MY BUMPER TO BUMPER EXTENDED CHRYSLER WARRANTY UNTIL THE PROBLEM PRESENTS ITSELF IN THE DEALERS POSSESSION. SO FAR, THEY CLAIM IT HAS NOT PRESENTED ITSELF DESPITE SEVERAL TRIPS TO DEALER. *TR
Visibility, Jan 8, 2009
JEEP GRAND CHEROKEE LIMITED 2004- HEAT NOT WORKING PROPERLY DUE TO BLEND DOOR MISFUNCTIONING. SPENT $1200 AT JEEP/CHRYSLER DEALERSHIP TO FIX AND LESS THAN ONE WINTER LATER IT IS BROKEN AGAIN. EVEN REPLACED ALL PARTS T-WORKING AND NON WORKING PARTS. THIS IS A MAJOR PROBLEM WITH JEEP AND THIS SHOULD BE MADE A RECALL. THOUSANDS OF OTHERS ARE IN OUR SAME BOAT AND THERE ARE FORUM SET UP JUST ON THIS ISSUE. THIS IS TOO MUCH MONEY TO SPEND EVERY WINTER ON THE SAME MALFUNCTION! DROVE LESS THAN 10,000 MILES IN 12 MONTHS ON MY VEHICLE. THIS SHOULD NOT HAVE RECURRED. *TR
Service brakes, Hydraulic, Jan 2, 2009
ABOUT 3,000 MILES AGO THE BRAKES BEGAN TO PULSE WHEN APPLIED DURING HIGHWAY TRIPS. THIS GREW WORSE AS TIME WENT ON. NOW THEY PULSE EVEN IN THE COLD WEATHER IN DECEMBER IN CT DURING SHORT TRIPS (2-3 MILES). WHEN THEY PULSE, THE STEERING WHEEL SHAKES BADLY (AS DOES THE WHOLE VEHICLE) ESPECIALLY AT HIGHER SPEEDS AND ON LONGER TRIPS. I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT ON HIGHWAYS. TODAY I WENT TO ACTION MOTORS (JEEP DEALERSHIP IN DANBURY, CT) AND DISCUSSED THE ISSUE WITH TWO SERVICE MANAGERS. I WAS TOLD THAT THIS WAS "NORMAL" AND THAT WHEN BRAKES GET "HOT' THEY OVERHEAT THE ROTORS AND THE ROTORS WARP. ACTION MOTORS WANTED TO REPLACE THE ROTORS AT MY COST. THEY SAID THERE WAS NO JEEP RECALL ON THE ISSUE. I MENTIONED THAT THIS WAS THE IDENTICAL ISSUE THAT JEEP GRAND CHEROKEES HAD IN 1999 THROUGH 2003 AND WHY DID I HAVE TO PAY FOR THE DEFECTIVE DESIGN (DOES JEEP NOT REALIZE THAT BRAKES GET HOT WHEN THEY ARE USED). THEY TOLD ME THE ONLY REASON THAT JEEP OFFERED FREE REPAIR TO THOSE MODEL YEARS WAS THAT IT WAS A RESULT OF A "LAW SUIT" AGAINST JEEP. THEY ALSO TRIED TO CONVINCE ME THAT THIS WAS NORMAL ON ALL MAKES OF CARS AND TO EXPECT IT. I HAVE OWNED MANY CARS IN MY MANY YEARS OF DRIVING AND NONE HAVE EXPERIENCED THIS ISSUE UNDER ANY CONDITIONS OR ANY MILEAGE. SEEMS SOMEONE OR MANY MUST DIE BEFORE JEEP ACCEPTS RESPONSIBILITY. I DO NOT WISH TO HAVE JEEP REPAIR MY BRAKES AT MY COST. I NO LONGER TRUST THEIR INTENTIONS OR THEIR COMMITMENT TO SAFETY. I WOULD LIKE TO TAKE IT TO ANOTHER REPAIR SHOP BUT DO NOT KNOW HOW THAT MIGHT AFFECT ANY "RECALL" DIRECTED BY NHTSA THAT MAY OCCUR IN THE FUTURE. THE BRAKE REPAIR WILL HAVE TO BEEN DONE VERY SOON TO MAKE THE CAR SAFE TO OPERATE. SHAME ON JEEP. *TR
Structure, Jan 2, 2009
I LIFTED THE HOOD TO CHECK THE WASHER FLUID LEVEL. AS I TURNED TO PICK UP THE REFILL BOTTLE TO FILL THE CAR'S WASHER BOTTLE THE HOOD FELL ON ITS OWN. HAD MY HANDS OR HEAD STILL BEEN UNDER THE HOOD I WOULD HAVE SUSTAINED SIGNIFICANT INJURIES. THE HOOD STRUTS NOW FAIL EVERY TIME AND I HAVE TO USE A STICK TO HOLD THE HOOD UP. I WENT TO ACTION MOTORS (JEEP DEALERSHIP IN DANBURY, CT) ON 1/2/09 AND DISCUSSED WITH SERVICE MANAGERS. THEY SAID FAILURE OF THE HOOD STRUTS IS EXPECTED AND IS COMMON - ESPECIALLY IN COLD WEATHER. IN FACT, THEY TOLD ME THEIR SERVICE POLICY FOR ALL MECHANICS IS TO INSTALL A VICE GRIP ON ALL GRAND CHEROKEES HOOD STRUTS BEFORE ANY WORK BEGINS -- EVEN IF THE OWNER HAS NOT REPORTED THIS ISSUE. FAILURES OCCURRED TOO OFTEN TO ALLOW THEIR PEOPLE TO WORK UNDER THE HOOD WITHOUT THE VICE GRIP IN PLACE. WHILE THEY MAY HAVE ADVANCE KNOWLEDGE OF THIS HAZARDOUS ISSUE, MOST CAR OWNERS DO NOT. I ASKED IF JEEP HAD A RECALL ON THIS ISSUE AND WAS TOLD "NO." MY CAR IS ONLY 4 YEARS OLD. *TR
Visibility, Dec 31, 2008
FAILURE OF CLIMATE CONTROL "BLEND DOOR MECHANISM. THIS HAS HAPPENED THREE TIMES TO THIS VEHICLE. WHEN IT FAILS, YOU CANNOT CONTROL THE A/C OR HEAT ON EACH SIDE OF THE VEHICLE. I REPAIRED ON BOTH OCCASIONS AT A COST OF $900 AND $700 RESPECTIVELY. THE VEHICLE IS NOW BROKEN AGAIN, WHICH WILL COST ANOTHER $900-1200 TO REPAIR FOR THE SAME ISSUE. THE DEALERSHIP SAID THIS IS VERY COMMON IN THIS MODEL. OBVIOUSLY A CASE OF AN INFERIOR PRODUCT OR INPUT FOR THIS COMPONENT. I HAVE CONTACTED JEEP /CHRYSLER AND THEY REFUSE TO DO ANYTHING. *TR
Visibility, Dec 31, 2008
WJ BLEND DOOR BREAKAGE/FAILURE WITH 2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS. HOT OR COLD AIR BLOWS UNCONTROLLABLY ON DRIVERS SIDE OF DUAL AIR CONDITIONING. I HAVE BEEN QUOTED $1500 TO FIX THIS PROBLEM, BUT THIS HAS BEEN AN ONGOING PROBLEM WITH THIS VEHICLE SINCE I HAVE HAD IT SINCE 2005. WITH HOT AIR BLOWING CONTINUALLY ON DRIVERS FEET, THIS IS A POTENTIAL SAFETY HAZARD. *TR
Visibility, Dec 31, 2008
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER COLD AIR BLOWING FROM DEFROSTER/HEATER SYSTEM DUE TO SUBSTANDARD COMPONENTS USED BY MANUFACTURER RESULTING IN DEFROST SYSTEM FAILURE THAT EXISTS ON THESE VEHICLES IN YEAR GROUP 1999-2004. THE MANUFACTURER, DAIMLER CHRYSLER HAS DONE NOTHING TO RESOLVE THIS ISSUE WITH CONSUMER/OWNERS OF THEIR VEHICLES. *TR
Seats, Dec 23, 2008, fire
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE SEAT HEATER MALFUNCTIONED AND BURNED THROUGH THE SEAT. THE CONTACT SMELLED A BURNING ODOR AND IMMEDIATELY PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. HE EXITED THE VEHICLE AND NOTICED A BURN HOLE APPROXIMATELY THE SIZE OF A QUARTER. NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) WAS SPECIFICALLY FOR THE PASSENGER SIDE SEAT HEATER, AND WOULD NOT INCLUDE THE DRIVER'S SIDE SEAT HEATER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 92,000.
Visibility, Dec 18, 2008
THE BLEND DOORS ARE BREAKING ON MY 2004 GRAND CHEROKEE LIMITED. THEY ARE KNOWN TO FAIL AFTER APPROX. 50K TO 80K MILES, CAUSING THE DEFROSTER TO NOT WORK PROPERLY. THIS IS A BIG SAFETY ISSUE, ESPECIALLY IN THE WINTER WHEN THE DEFROSTER IS SO ESSENTIAL. *TR
Visibility, Dec 3, 2008
HEAT AND AIR CONDITIONING DIED IN MY 2004 JEEP GRAND CHEROKEE OVERLAND, IT ONLY HAS 60,000 MILES ON IT AND I DID SOME SEARCHING ONLINE AND THIS IS A COMMON PROBLEM FOR THE 99-04 GRAND CHEROKEES. I LIVE IN A COLD WEATHER REGION AND CANNOT DEFROST MY WINDSHIELD MAKING IT QUITE DANGEROUS. IT WILL COST $1,200 TO FIX IT AND I CANNOT AFFORD TO PAY THAT. CHRYSLER IS SAYING IT IS MY RESPONSIBILITY TO FIX. BUT THE PROBLEM LIES WITH THE BLENDER ACTUATOR DOORS BEING TOO CHEAP WHEN BUILT. *TR
Visibility, Nov 27, 2008
I HAVE A JEEP GRAND CHEROKEE THAT HAS HAD A BLEND DOOR FAILER DUE TO POOR DESIGN. MY UNDERSTANDING IS THIS IS A COMMON PROBLEM WITH THE HEATING SYSTEM. *TR
Visibility, Nov 26, 2008
THE BLEND DOOR IS BROKEN AND BLOWS COLD AIR. WINDOW DOES NOT DEFROST AND CAN'T SEE WELL IN WINTER. *TR