2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Vehicle speed control, May 21, 2005
WHEN BREAKING TO COME TO A STOP AT A STOP LIGHT, SLOWLY ROLLING AT ABOUT 5 MPH, THE CAR SUDDENLY ACCELERATED ON ITS OWN AND LURCHED FORWARD. I HAD TO PRESS DOWN ON THE BREAK PEDAL VERY HARD TO STOP THE CAR, THE SAME TIME IT WAS ACCELERATING. THIS LASTED ABOUT 2 SECONDS, AND THEN THE ACCELERATION STOPPED. WHEN I RETURNED HOME I TOOK THE CAR INTO THE DEALER AND THE DEALER SAID THAT IT WOULD PROBABLY NOT BE ABLE TO DIAGNOSE THE PROBLEM UNLESS IT DID IT AGAIN WHEN I TOOK IT IN. IT HAS NOT HAPPENED AGAIN SINCE. THE AUTO IS A 2004 JEEP GRAND CHEROKEE WITH A V-8 ENGINE.
Structure, May 16, 2005, crash
I WAS PUSHED OFF THE ROAD DURING A SNOWSTORM BY A SEMI TRACTOR/TRAILER AND HIT A CEMENT BARRIER ON I480 WITH MY 2004 JEEP GRAND CHEROKEE. UPON ESTIMATING THE DAMAGES, I WAS TOLD THAT I HAD LEFT FRONT RAIL DAMAGE THAT REQUIRES REPLACEMENT. AFTER 3 WEEKS THE REPAIR FACILITY WAS UNABLE TO LOCATE A REPLACEMENT RAIL FOR MY VEHICLE (THEY WERE TOLD THAT THE PART WAS UNAVAILABLE). ON 5/11/05 I CALLED DAIMLER-CHRYSLER MYSELF TO FIND OUT WHAT IS GOING ON, AND WHY THERE ARE NO RAILS AVAILABLE FOR A 2004 (ONE MODEL YEAR OLD) VEHICLE. I WAS TOLD BY THE 1ST PERSON I SPOKE WITH (ERIC) THAT THE REASON A RAIL COULD NOT BE FOUND IS BECAUSE THEY ARE DEFECTIVE WITH WELDING ISSUES AND BEING RECALLED. I ASKED WHY I WASN'T NOTIFIED BY DAIMLER CHRYSLER AND HE DIDN'T KNOW. HE TOOK DOWN ALL MY INFORMATION AND SAID THAT HE WAS SENDING MY FILE TO THEIR PARTS DEPARTMENT TO DO A WORLD WIDE SEARCH FOR A RAIL AND HE WOULD GET BACK TO ME IN A COUPLE DAYS. BY LATE AFTERNOON ON 5/13/05 I HAD NOT HEARD BACK FROM DAIMLER CHRYSLER, SO I CALLED BACK. I TOLD MY STORY TO 3 MORE PEOPLE THAT I WAS TRANSFERRED AROUND TO, AND THE LAST PERSON I SPOKE TO WAS GEOFF, HE WAS RUDE, TRIED TO INTIMIDATE ME, TELLING ME THAT I HAD NO BUSINESS CALLING THERE, I WAS DOING THE LEGWORK FOR MY INSURANCE COMPANY, AND I TOLD HIM THAT I HAD EVERY RIGHT TO CALL AS I AM THE VEHICLE OWNER. BOTTOM LINE, THEY CAN PRODUCE A RAIL FOR MY VEHICLE AS EARLY AS JUNE 1, 2005, BUT NO GUARANTEE THAT IT WILL BE THAT DATE. I FEEL THAT I HAVE GOTTEN THE TOTAL RUN AROUND AND HAVE BEEN FORCED TO USE A RENTAL CAR FOR 4 WEEKS NOW, BECAUSE OF DAIMLER CHRYSLER'S FAILURE TO PROVIDE PARTS FOR A 2004 MODEL YEAR VEHICLE WHICH I UNDERSTAND THEY SHOULD HAVE IN STOCK FOR A 10 YEAR PERIOD.(BY FEDERAL LAW). I AM TOTALLY FRUSTRATED BY THEIR LACK OF ASSISTANCE AND EMPATHY FOR MY SITUATION, AND WANT TO KNOW WHAT RECOURSE I MAY HAVE AGAINST THEM OR THE GOVERNMENT FOR FAILURE TO PRODUCE A PART FOR A CAR THAT IS ONE MODEL YEAR OLD.
Service brakes, Hydraulic, May 16, 2005
DT; FRONT BRAKE ROTORS HAVE BEEN REPLACED TWICE AND REDONE ONCE WITHIN 25,000 MILES. WHEN BRAKE PRESSURE IS APPLIED THERE IS MAJOR VIBRATION FROM THE STEERING WHEEL. AFTER CURRENT RESURFACE NO PROBLEMS AS OF NOW. *TT
Service brakes, Hydraulic, May 13, 2005
THE FRONT BRAKES PULSATED BECAUSE THE FRONT ROTORS WERE WARPED. THE DEALERSHIP RE-SURFACED THE ROTORS AND REPLACED THE BRAKE SHOES, BUT THE FAILURE HAS RECURRED. THIS IS A COMMON FAILURE WITH THESE VEHICLES , IN WHICH THE DEALERSHIP AND MANUFACTURER ARE AWARE OF. *JB THE BRAKE PROBLEM BEGAN INITIALLY AT ABOUT 17,000 MILES AND BECAME PROGRESSIVELY WORSE. RESURFACED ROTORS AT 20,000 MILES AND THEY BEGAN EXHIBITING PROBLEMS AT ABOUT 22,500 MILES. PROBLEM IS CONTINUING TO WORSEN. *BF *NM
Air bags, May 12, 2005, crash
MY WIFE HAD A FRONT END COLLISION ON FRIDAY 5-6-05 WITH OUR 2004 JEEP GRAND CHEROKEE. THE AIR BAG FAILED TO DEPLOY. MY WIFE SUSTAINED A HEAD TRAUMA INJURY.
Service brakes, Hydraulic, May 6, 2005
CONSUMER STATES: VEHICLE SHAKES ONLY WHEN BRAKING. ALL 4 ROTORS ARE WARPED, AT VARIOUS SPEEDS THE VEHICLES SHAKES MORE SO AT 45 MPH OR MORE. SHAKES MORE VIOLENTLY WHEN BRAKING FROM THAT SPEED. NO INDICATION OF FOR WARNING UNTIL VEHICLE BEGAN TO SHAKE WHILE BRAKING. DIAMLER CHRYSLER WILL REPLACE THE FRONT ROTORS, BUT NOT THE BACK ROTORS, AND REFUSED TO GIVE INFORMATION AS ONE WHY THEY WILL ONLY REPLACE FRONT, AND NOT THE BACK, AND REFUSE TO GIVE INFORMATION REGARDING DEFFECT OF ROTORS.*AK
Vehicle speed control, Apr 29, 2005
VEHICLE EXPERIENCED SUDDEN ACCELERATION, WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND COULD CAUSE AN ACCIDENT. MANUFACTURER HAD BEEN CONTACTED BY OWNER.*AK
Service brakes, Hydraulic, Equipment, Apr 28, 2005
2004 JEEP GRAND CHEROKEE ON 3RD SET OF FRONT ROTORS AT 18,869 MILES. REAR ROTORS IDENTIFIED WITH SAME PROBLEM AND JEEP WILL NOT COVER UNDER WARRANTY. MULTIPLE COMMUNICATIONS WITH JEEP HAVE FAILED TO RESOLVE ISSUE. HOWEVER, WHEN WE EMAILED JEEP TO INQUIRE ABOUT WHETHER OR NOT ROTORS WERE UPGRADED ON 2005 MODEL TO FIX BRAKE ROTOR PROBLEMS IDENTIFIED ON 1999-2004 MODEL WE WERE INFORMED THAT "YES WE DID UPDATE THE ROTORS ON THE 2005 MODEL GRAND CHEROKEE AND CHANGED THE VENDOR FOR THE ROTORS." THIS, I BELIEVE, INDICATED THAT THEY IDENTIFIED A PROBLEM WHICH REQUIRED THEM TO NOT ONLY UPDATE THE ROTORS BUT IT WAS ALSO SEVERE ENOUGH TO CHANGE VENDORS. I FEEL THAT JEEP SHOULD UPGRADE OUR FRONT AND REAR ROTORS TO EITHER THE 2005 MODEL ROTOR (IF APPROPRIATE) OR UPGRADE TO A DIFFERENT TYPE OF ROTOR WHICH DOES NOT HAVE A HISTORY OF WARPING REQUIRING REPLACEMENT.
Service brakes, Hydraulic, Vehicle speed control, Apr 25, 2005
BRAKE PROBLEMS, SUDDEN ACCELERATION. *AK
Power train, Apr 20, 2005
INCIDENT 1, ON SATURDAY FEBRUARY 5, 2005 WHILE MANEUVERING INTO A SPACE IN A PARKING LOT I SHIFTED INTO REVERSE WITH MY FOOT ON THE BRAKE SUDDENLY THE CAR, 2004, JEEP, GRAND CHEROKEE LURCHED BACKWARD. I PRESSED MORE FIRMLY ON THE BRAKE PEDAL AND CAR JERKED. THEN, THE ENGINE REVVED HIGHER, CAUSING THE CAR TO HURTLE TOWARD CARS IN THE ROW BEHIND. ONLY BY STANDING ON THE BRAKE PEDAL DID THE VEHICLE STOP, BUT JUST INCHES FROM A CAR BEHIND US. DEALER'S MECHANIC SUBSEQUENTLY COULD FIND NOTHING WRONG ,AND COULD NOT DUPLICATE THE EVENT. INCIDENT 2 OCCURRED ON WEDNESDAY APRIL 20, 2005. WHILE BRAKING GENTLY WHEN APPROACHING A RED TRAFFIC LIGHT THE ENGINE SUDDENLY STARTED REVVING QUICKLY. I BRAKED HARDER, BUT THE ENGINE REVVED HIGHER, OVERCOMING THE BRAKING EFFORT I AGAIN STOOD ON THE BRAKE, BRINGING THE CAR TO A HALT ONLY A FEW FEET FROM A CAR WAITING AT THE LIGHT. EXAMINATION OF THE BRAKE PEDAL AT THIS TIME SHOWED THAT MY FOOT WAS ONLY ON THE BRAKE PEDAL, AND NOT NEAR THE ACCELERATOR PEDAL, AND THAT NOTHING WAS PRESSING ON THE ACCELERATOR PEDAL.*AK
Service brakes, Hydraulic, Apr 16, 2005
AFTER ONLY 11 MONTHS AND APPROXIMATELY 7,200 MILES CAR BECAME DIFFICULT TO CONTROL DURING BRAKING AT HIGHWAY SPEEDS. BRAKE PEDAL HAD SEVERE PULSATION, STEERING WHEEL SHOOK HARDER, AND CAR SHOOK DURING ALL BRAKING CONDITIONS. DEALER REPLACED FRONT ROTORS. AFTER 18 MONTHS AND 12,000 MILES, BRAKE PEDAL BEGAN PULSATING, AND STEERING WHEEL STARTED SHAKING DURING BRAKING CONDITIONS. DEALER REPLACED FRONT ROTORS AGAIN! THE DEALER INFORMED ME THAT THE ROTORS ARE NO LONGER COVERED BY THE MANUFACTURER UNDER WARRANTY. I AM VERY CONCERNED ABOUT THIS PROBLEM AND THE LACK OF ATTENTION BY THE MANUFACTURER TOWARDS RESOLVING THE PROBLEM. IF THE PROBLEM HAS NOT BEEN RESOLVED BY THE MANUFACTURER, THEN AM I EXPECTED TO HAVE THE SAME PROBLEMS AGAIN WITHIN 3,000 TO 5,000 MILES FROM NOW? AND THEN WHO WILL BE RESPONSIBLE FOR THE COST? ME...THE CONSUMER!!!!! THE MANUFACTURERS OF ALL VEHICLES HAVE THE RESPONSIBILTY TO PROVIDE A QUALITY BRAKING SYSTEM IN ALL VEHICLES THAT SHOULD WORK CORRECTLY AND WITHOUT PROBLEMS.*AK
Vehicle speed control, Apr 15, 2005
SOON AFTER STARTUP, MOVING SLOWLY FORWARD OR IN REVERSE , AS WHEN ENTERING A ROADWAY OR BACKING OUT OF THE GARAGE, AND AFTER REMOVING FOOT FROM ACCELERATOR WHILE BRAKING VEHICLE RESISTS THIS ACTION AND THE ENGINE RPMS SPEEDS UP TO 1300 RPMS +. VERY HIGH BRAKING FORCE WAS REQUIRED TO OVERCOME THE PROBLEM. THERE HAVE BEEN AT LEAST 5 INSTANCES OF THIS. THE LOCAL DEALER WAS UNABLE TO OFFER ANY PLAUSIBLE EXPLANATION OR HELP, ALTHOUGH HE PUT A RECORDING INSTRUMENT ON THE CAR FOR A WHILE. MY PASSENGER HAS WITNESSED THIS PROBLEM AT LEAST TWO OCCASIONS. IT WAS AN ACCIDENT THREATENING SITUATION IN AT LEAST TWO INSTANCES. VEHICLE CANNOT BE TRUSTED. *AK
Seat belts, Apr 9, 2005, crash
ON APRIL 6, 2005 AT APROX. 6:50 A.M. A CAR HIT MY JEEP GRAND CHEROKEE 2004 SPECIAL EDITION IN THE FRONT, REAR LEFT SIDE AND BACK SIDE PART OF THE CAR. THE DRIVER HIT WITH HER CHEST THE STEERING WHEEL. THE DRIVER SEAT BELT DO NOT HOLD HER, SO SHE IMPACT THE STEERING WHEEL. *AK
Air bags, Apr 9, 2005, crash
ON APRIL 6, 2005 AT APROX. 6:50 A.M. A CAR HIT MY JEEP GRAND CHEROKEE 2004 SPECIAL EDITION IN THE FRONT, REAR LEFT SIDE AND BACK SIDE PART OF THE CAR. UPON IMPACT, THE AIR BAGS DO NOT DEPLOYED. THE DRIVER HIT WITH HER CHEST THE STEERING WHEEL. IN ADDITION, THE DRIVER SEAT BELT DO NOT HOLD HER, SO SHE IMPACT THE STEERING WHEEL. *AK
Service brakes, Hydraulic, Apr 6, 2005
I LEASED A 2004 GRAND CHEROKEE IN MARCH OF 2004 AND LESS THAN A YEAR LATER I HAD TO HAVE THE FRONT ROTORS REPLACED DUE TO WARPING. THE VEHICLE ONLY HAD 7984 MILES ON IT. MY MOTHER BOUGHT THE SAME YEAR MODEL AND HER IS AT 16000 MILES AND HER FRONT ROTORS ARE WARPED. I OWNED A 1999 GRAND CHEROKEE PRIOR TO THE ONE I HAVE NOW AND TRADED IT IN BECAUSE IT HAD THE SAME PROBLEM WITH THE ROTORS, I WAS TOLD THAT THE NEW 2004 MODEL HAD FIXED THE PROBLEM. I WAS LUCKY ENOUGH THAT THE BRAKES WERE STILL COVERD BY WARRANTY BUT MY MOTHER ISN'T, I AM BEYOND ANGRY WITH JEEP. DO NOT BUY A JEEP GRAND CHEROKEE!!!! ALMOST EVERY PERSON I KNOW WITH A GRAND BETWEEN THE YEARS OF 1999-2004 HAVE HAD THEIR ROTORS WARP EVERY YEAR AND JEEP REFUSES TO FIX THE FLAW OR REPLACE THE BRAKES WHEN THEY WARP PREMATURELY. I AM HEARTBROKEN BECAUSE I LOVE HOW THEY LOOK AND RIDE BUT BECAUSE OF THE BRAKE PROBLEMS I WILL NEVER BUY ANOTHER.*AK
Power train, Apr 4, 2005
WHILE PARKING/RUNNING ON SLIGHT INCLINE VEHICLE SLIPPED OUT OF PARK GEAR INTO REVERSE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK
Service brakes, Hydraulic, Apr 1, 2005
THE CAR SHAKES A LOT WHEN I BRAKE. I WAS TOLD THAT BRAKE DISKS ARE WARPED AND PADS ARE 50% WARNED OUT AT 13000 MILES. DEALER AND THE CAMPONY DOES NOT TAKE RESPONSIBILITY ALTHOUGH DISCS SHOULD LAST FOR ABOUT 60000-80000 MILES.*AK
Service brakes, Hydraulic, Mar 31, 2005
WHILE APPLYING THE BRAKE PEDAL VEHICLE VIBRATED UNCONTROLLABLY AND FAILED TO STOP COMPLETELY. VEHICLE WAS TAKEN THE DEALER FOR INSPECTION NUMEROUS TIMES, AND MECHANIC DETERMINED THAT BRAKE PADS AND ROTORS NEEDED TO BE REPLACED, AND REPLACED THEM THREE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Service brakes, Hydraulic, Mar 29, 2005
VEHICLE SHOOK WHILE DRIVING, AND A LOUD SQUEAKING NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE WHEN BRAKES WERE APPLIED. DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND TOOK IT TO THE DEALER, AND MECHANIC DETERMINED THAT LEFT AND RIGHT FRONT AND REAR BRAKE PADS/ROTORS NEEDED TO BE REPLACED. *AK
Engine and engine cooling, Mar 25, 2005
1 MONTH AFTER BUYING MY JEEP IT DIED OUT AT A STOPLIGHT.DEALER COULD NOT FIND ANYTHING WRONG WITH CAR. A MONTH AFTER GETTING IT BACK, IT DIED 2 MORE TIMES AT STOPLIGHTS.I TOOK IT BACK TO THE DEALER WHO SAID THE COMPUTER NEEDS TO BE REPLACED. NOW WAITING FOR THE NEW COMPUTER WHICH WILL TAKE A WEEK TO GET HERE. HOPEFULLY THIS WILL CORRECT THE PROBLEM, BUT I'VE SEEN MANY OF THE SAME COMPLAINTS FROM OTHER PEOPLE ON THIS SITE. *AK
Engine and engine cooling, Mar 23, 2005
THE CONSUMER IS EXPERIENCING A PROBLEM WITH STALLING. THE CONSUMER WOULD BE DRIVING AND SUDDENLY THE VEHICLE LOSES POWER AND STALLS. THIS PROBLEM HAPPENS INTERMITTENTLY, THE CONSUMER HAS TAKEN THE VEHICLE BACK TO THE DEALER, HOWEVER, THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *JB THE BATTERY WAS REPLACED ON THE THIRD REPAIR ATTEMPT. *SC *JB
Vehicle speed control, Mar 10, 2005
WHILLE BACKING INTO A SERVICE BAY THE ACCELERATOR STUCK, THE VEHICLE ACCELERATED AT A HIGH RATE OF SPEED, NEARLY HITTING A SERVICE ATTENDENT. MY HUSBAND HAD TO APPLY BOTH FEET TO HALT THE VEHICLE, WHILE BOTH BACK TIRES SMOKED.*AK
Seats, Mar 8, 2005
RECEIVED 2ND DEGREE BURNS FROM MY CHRYSLER GRAND CHEROKKE LIMITED CAR SEAT. CHRYSLER NOT TAKING RESPONSIBILITY. TOLD ME THAT IT IS NOT MY BUSINESS WHAT IS WRONG WITH THE SEAT THAT IT IS CONFIDENTIAL INFORMATION FOR CHRYSLER ONLY.*AK
Vehicle speed control, Mar 8, 2005, crash
AFTER STARTING THE VEHICLE, IT ACCELERATED WITHOUT WARNING HITTING A WALL. THE VEHICLE WAS TOWED. THE CAUSE WAS NOT DETERMINED PLEASE PROVIDE MORE INFORMATION. SPONTANEOUS ACCELERATION COMING OFF A CAR WASH LINE. WHEN THE CAR WASH ATTENDANT TURNED ON THE IGNITION THE VEHICLE TOO OFF BY ITSELF AFTER A HUGE POWER SURGE AND CHARGED OUT OF THE CAR WASH HITTING A FIRE HYDRANT AND DRAGGING IT ACROSS FIVE LANES OF TRAFFIC, THROUGH ANOTHER PARKING LOT AND HITTING TWO PARKED CARS AND STOPPING BY HITTING A BRICK WALL. THE BRAKES WERE APPLIED THE ENTIRE TIME BUT IT DID NO GOOD. THE VEHICLE WAS GOING 40 MPH UNTIL THE FINAL CRASH. *TC
Vehicle speed control, Mar 3, 2005
ONCE BEFORE THE JEEP SEEMED TO ACCELERATE SUDDENLY. TODAY AS I WAS MANEUVERING TO ENTER MY GARAGE THE CAR LEAPED OUT OF CONTROL. I DIDN'T KNOW IF THE ACCELERATOR HAD STUCK, IF THE BRAKE HAD FAILED TO WORK, OR IF THERE WAS A PROBLEM AS I CHANGED GEARS TO MANEUVER. I THREW THE CAR INTO ANOTHER GEAR AND THAT STOPPED THE PROBLEM. IT WAS EXTREMELY FRIGHTENING. THIS IS MY THIRD JEEP IN A ROW. I HAVE BEEN DRIVING THEM (AND ONLY THEM ) SINCE 1992. I AM VERY FAMILIAR WITH THEM. I AM CALLING THE DEALERSHIP TO ASK THAT THEY EXAMINE THE VEHICLE. SOMETHING IS VERY WRONG. PS-THE COMPUTER WILL NOT ALLOW ME TO SUBMIT THIS REPORT UNLESS I SAY THAT MY JEEP GRAND CHEROKEE IS A "SCRAMBLER" OR A "WRANGLER", SO I HAVE TO SAY IT IS ONE OR THE OTHER ALTHOUGH IT IS NOT! *JB