2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Jun 19, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SUMTER CHRYSLER DODGE JEEP OF SUMTER, SOUTH CAROLINA WAS MADE AWARE OF THE RECALL AND STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Seats, Jun 16, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V673000 (AIR BAGS) AND 09V117000 (SEATS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (ROBERSON CHRYSLER IN SALEM OR) AND WAS INFORMED THAT THE PARTS FOR THE REPAIR WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.UPDATED 08/29/17*LJ *CN
Air bags, Jun 9, 2017
TAKATA RECALL IT HAS BEEN ALMOST 1 YEAR SINCE RECALL BUT FIAT CHRYSLER HAS NOT MADE THE PARTS AVAILABLE TO DEALER. I KEEP RECEIVING NOTICES BUT THE REPAIR CANNOT BE MADE UNTIL PARTS ARE SENT TO DEALERS.
Air bags, Jun 7, 2017, crash
MY HUSBAND WAS IN AN ACCIDENT ON APRIL 20 2017 AND HE WAS HIT DEAD ON BUT THE AIRBAGS DID NOT DEPLOY. HOWEVER I DID RECEIVE A RECALL FORM AND WHEN I CALLED MY LOCAL JEEP DEALER HE STATED THAT THE ISSUE WAS ALREADY RESOLVED BUT OBVIOUSLY IT WASN'T. HE WAS HIT SO HARD THE ENTIRE STEERING WHEEL SEPARATED FROM THE DASHBOARD. HE WAS HIT ON HIGHWAY 231 TRAVELING TOWARD TROY ALABAMA. ...UPDATED 06/13/17 *BF *TR
Air bags, Jun 6, 2017, crash
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS STOLEN. PER THE POLICE, THE DRIVER CRASHED INTO AN ELECTRIC POLE AT AN UNKNOWN SPEED. THE AIR BAGS FAILED TO DEPLOY. THERE WAS AN OPEN RECALL ON THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). A POLICE REPORT WAS FILED. IT WAS UNKNOWN IF THERE WERE ANY INJURIES. THE VEHICLE WAS TOWED BACK TO THE HOME OF THE OWNER. THE VEHICLE WAS DAMAGED MORE THAN THE COST OF THE REPAIR. THE CONTACT DID NOT DECIDE TO TOTAL OUT THE VEHICLE AT THE TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Air bags, Jun 6, 2017, crash
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE CONTACT SUSTAINED SEVERE HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Air bags, Seat belts, Jun 5, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. TYLER CHRYSLER, DODGE, JEEP OF MICHIGAN (LOCATED AT 810 SOUTH 11TH ST NILES, MICHIGAN 49120) STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. ALSO, OVER THE COURSE OF THREE YEARS, A PERSISTENT CREAKING NOISE WAS HEARD FROM THE AIR BAGS WHILE DRIVING VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Steering, Apr 19, 2017
DEATH WOBBLE - AT CERTAIN SPEEDS ON CERTAIN ROAD SURFACES THE VEHICLE WILL HIT A BUMP INITIATING A VIOLENT SHAKING IN THE STEERING COMPONENTS OF THE CAR AND CAUSING A LOSS OF CONTROL.. IT IS ONLY BY AN IMMEDIATE, SHARP AND MOMENTARY APPLICATION OF BRAKES (OR ACCELERATOR) WILL THE SHAKING STOP.
Visibility, Apr 14, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING, THE CONTACT HEARD A LOUD NOISE AND NOTICED THAT THE SUN ROOF HAD EXPLODED. GLASS PIECES SHATTERED INTO THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Air bags, Seat belts, Mar 31, 2017, crash
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BELT AND THE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SEAT BELT AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THROUGH A PARKING LOT, SHE SWERVED FROM HITTING A DOG AND CRASHED INTO THE CONCERT BOTTOM PORTION OF A LIGHT POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO BOTH SHOULDERS, NECK AND BACK AS WELL AS THE FRONT PASSENGER SUSTAINED INJURIES TO HER NECK AND BOTH SHOULDERS WHICH BOTH NEEDED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. UPDATED 06/28/17*LJ *CN
Air bags, Mar 30, 2017, crash
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE KNEE, NECK, AND CHEST DUE TO THE RETRACTED SEAT BELT. THE CONTACT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,781. UPDATED 06/13/17*LJ *AS
Structure, Mar 28, 2017
THE JEEP WAS NEVER DRIVEN OFF ROAD OR PARKED IN STANDING WATER. THE MAIN BODY IS IN GREAT SHAPE BUT THE OIL PAN AND TRANSMISSION PANS HAVE SERIOUS RUST ISSUES. THE VEHICLE ONLY HAS 59K MILES AND IS EXCELLENT EXCEPT FOR THE UNDER CARRIAGE RUST ISSUES.
Air bags, Mar 2, 2017
"TAKATA RECALL" IN DECEMBER, 2016, I TOOK MY VEHICLE FOR A RECALL (OCCUPANT RESTRAINT CONTROL MODULE). I RECEIVED THE SAFETY RECALL IN THE MAIL. BEFORE I TOOK MY VEHICLE THE SEAT BELT LIGHT WAS ON. AFTER THE RECALL THE SEAT BELT LIGHT WAS STILL ON AND STARTED MAKING A NOISE IN MY VEHICLE THAT GOES ON AND OFF WITH THE SEAT BELT LIGHT. I DID NOT HAVE THIS PROBLEM BEFORE I TOOK IT. I KNOW THEY ARE RESPONSIBLE FOR THIS NOISE. THEY NOW WANT TO CHARGE ME 300.00 OR MORE TO DIAGNOSIS THE PROBLEM. I SHOULD NOT HAVE TO PAY ANY MONIES TO FIND OUT WHAT IS WRONG WITH MY CAR. THE DATE BELOW MAY NOT BE EXACT.
Electrical system, Exterior lighting, Feb 15, 2017
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TAIL LIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE REAR LIGHT SYSTEM WAS REPLACED MULTIPLE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Seats, Feb 14, 2017
DRIVER'S SEAT BRACKET (TRACK) HAS AN UPSIDE DOWN " L" SHAPED METAL BRACKET OR SUPPORT FROM THE TRACK TO THE SEAT WHICH BROKE IN TWO AT THE BEND OF THE L. HAPPENED WHILE CITY STREET DRIVING.
Air bags, Feb 14, 2017
I RECEIVED A RECALL NOTICE IN THE MAIL FOR MY VEHICLE. IT STATED THE PARTS ARE NOT AVAILABLE AS OF YET. I WAITED A FULL YEAR, CALLED THE SCRANTON DODGE DEALER NEAR ME, AND STILL NO PARTS AVAILABLE. I THEN MADE AN APPOINTMENT IN THE SUMMER OF 2016, ONLY FOR THEM TO TELL ME THEY WILL CALL ME BACK WHEN THE PARTS COME IN. IN JANUARY, I CALLED SCRANTON DODGE AGAIN, ONCE AGAIN TELLING ME NO PARTS ARE AVAILABLE. OUT OF FRUSTRATION I CALLED A CHRYSLER DEALERSHIP THAT IS 40 MINUTES AWAY. THEY SAID THEY HAD THE PARTS. I DROPPED MY VEHICLE OFF, AND WAITED FOUR DAYS WITH NO COURTESY CALL. AFTER BEING TOLD TO CALL BACK TWO TIMES, I FINALLY GOT A HOLD OF THE SERVICE MANAGER. HE TOLD ME HE DOESN'T HAVE ALL THE PARTS AND WOULD HAVE TO ORDER MORE. WHY DID THEY TELL ME THEY HAD THE PARTS WHEN THEY REALLY DIDN'T? WHY DIDN'T I RECEIVE A CALL THE FIRST DAY IT WAS THERE LETTING ME KNOW? WHY CANT I GET THIS DANGEROUS RECALL REPAIRED? AFTER ALL THE WASTED TIME AND FUEL, WHICH INCLUDED MY WIVES CAR AS WELL, NOTHING WAS DONE. THAT DEALERSHIP WAS TONY DOMIANO CHRYSLER, WHERE I WILL NEVER RETURN AGAIN. HOW LONG TILL I CAN GET THIS RECALL REPAIRED?
Air bags, Seat belts, Feb 8, 2017
TAKATA RECALL. TOOK MY VEHICLE IN FOR THE R60 RECALL AND THE DEALERSHIP SAID THEY WOULD NOT COMPLETE THE RECALL UNLESS I PAID THEIR DIAGNOSIS FEE BECAUSE THEY THINK THERE MIGHT BE SOMETHING ELSE WRONG. CALLED CHRYSLER'S CUSTOMER SERVICE TO ASK THEM ABOUT WHY THEY DEALERSHIP WAS REFUSING TO COMPLETE THE RECALL AND THEY TOLD ME I WOULD HAVE TO SIGN OFF ON THE DIAGNOSIS FEE IN ORDER FOR THEM TO PUT THE TIME INTO COMPLETING THE RECALL
Air bags, Feb 7, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WAS RECEIVED IN 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART WAS NOT AVAILABLE FOR THE REPAIR AND THE DEALER DID NOT PROVIDE A FOLLOW-UP CALL. THE VEHICLE WAS LATER TAKEN TO THE DEALER TO HAVE THE RECALL REPAIRED, BUT THE CONTACT WAS UNCERTAIN IF THE PART WAS REPLACED. THE CONTACT WAS TO SPEAK TO THE MANUFACTURER TO VERIFY THAT THE DEALER REPLACED THE PART AND COMPLETED THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Air bags, Jan 24, 2017
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG INDICATOR LIGHT CONTINUES TO ILLUMINATE AFTER OCCUPANT RESTRAINT CONTROL MODULE RECALL REPAIRS. *SMD THE DEALER INFORMED THE CONSUMER, THE REPAIR THEY PERFORMED DID NOT ADDRESS THE AIR BAG LIGHT INDICATOR AND SHE WOULD NEED TO RETURN WITH THE VEHICLE, TO GET A QUOTE. *JB
Air bags, Jan 9, 2017, crash
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT FELL ASLEEP AND CRASHED HEAD ON INTO SOME TREES. THE DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE FAILURE MILEAGE WAS UNKNOWN.
Air bags, Jan 5, 2017
TL* TAKATA RECALL THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. ONE MONTH AGO, THE DEALER PLACED THE CONTACT ON A WAITING LIST, THE CONTACT WAS INFORMED THAT HE WAS 94TH ON THE LIST AND THAT ONLY A COUPLE OF PARTS WERE SENT DAILY TO THE DEALER. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/02/17*LJ *TR THE CONSUMER STATED REPAIRS COMPLETED 2/16/17. *TR
Structure, Fuel/propulsion system, Jan 4, 2017
FUEL TANK SKID PLATE/ PROTECTIVE SEAL RUSTING EXCESSIVELY IN THE LAST 2 MONTHS. NOW HAS HOLE IN SHIELD. VEHICLE MOBILE NOTICED WHILE IT WAS ON MY LIFT AT THE SHOP.
Air bags, Dec 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Dec 20, 2016
2004 JEEP CHEROKEE. CONSUMER REQUESTS ASSISTANCE WITH VEHICLE SHIPPING CHARGES TO REPAIR AIRBAG SYSTEM RECALL REPAIRS. *SMD THE CONSUMER STATED SHE LIVES ON A DIFFERENT ISLAND, THAN WHERE THE DEALER IS LOCATED. *JB