2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Jul 7, 2016
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD
Air bags, Jul 5, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jul 1, 2016, crash
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT'S VEHICLE SPUN OUT OF CONTROL AND CRASHED INTO TWO TELEPHONE POLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.
Electrical system, Engine, Jun 29, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER IN THE MIDDLE OF THE FREEWAY. THERE WERE NO WARNING LIGHTS ILLUMINATED AND THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE VEHICLE WAS DIAGNOSED WITH CRANK SHAFT SENSOR FAILURE AND WAS REPAIRED. HOWEVER, LESS THAN 24 HOURS AFTER BEING REPAIRED, THE VEHICLE LOST POWER AGAIN. THE VEHICLE WAS TOWED TO A LOCAL SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS EXPERIENCING THE SAME FAILURE AS DESCRIBED IN NHTSA CAMPAIGN NUMBER: 04V112000 (ELECTRICAL SYSTEM) THE FAILURE MILEAGE WAS 131,000.
Service brakes, Jun 29, 2016
I HAVE TO REPLACE MY ROTORS EVERY 6 MONTHS TO A YEAR.AND ALSO REPLACE THE BRAKES WHY DO THEY FAIL SO OFEN
Air bags, Jun 24, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Seat belts, Jun 23, 2016
I HAD AN APPOINTMENT AT A JEEP DEALERSHIP IN NORTH CHARLESTON ON JUNE 3, 2016 TO GET THE SAFETY RECALL R60 / NHTSA 15V-673 FIXED. AFTER HAVING MY JEEP THERE ALL DAY THEY INFORMED ME THEY DID NOT HAVE THE PARTS AND I WOULD HAVE TO BRING IT BACK WHEN THEY HAVE THE PARTS. I LOST A WHOLE DAY OF PAY FOR A SCHEDULED APPOINTMENT AND THE ISSUE WAS NOT TAKEN CARE OF BECAUSE THEY DID NOT HAVE THE PARTS. AS OF TODAY 06/23/2016 I HAVE NOT BEEN CONTACTED TO INFORM ME IF OR WHEN THIS ISSUE WILL BE FIXED.
Air bags, Jun 21, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Jun 14, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Latches/locks/linkages, Jun 10, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S DOOR LOCK SYSTEM FAILED, WHICH CAUSED THE INSTRUMENT PANEL, INTERIOR LIGHTING, AND BRAKE LIGHTING SYSTEMS TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Air bags, Jun 9, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Jun 8, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jun 7, 2016
THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE ON MY VEHICLE MAY EXPERIENCE A FRONT AIRBAG AND/OR SEATBELT PRETENSIONER INADVERTENT DEPLOYMENT.
Air bags, Jun 2, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WAS RECEIVED IN DECEMBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jun 1, 2016
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE. *SMD
Air bags, Jun 1, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 1, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 ( AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, May 30, 2016
I RECEIVED THE SAFETY RECALL NOTICES FROM FCA IN NOVEMBER 2015 AND MAY 2016. TO REPLACE THE AIRBAGS. ABSOLUTELY NOTHING HAS BEEN DONE BY FCA (FIAT CHRYSLER AUTOMOBILES)OR METRO ATLANTA CHRYSLER DEALERS TO REMEDY THE PROBLEM. THEY SAY PARTS ARE NOT AVAILABLE AND CAN OFFER NO TIMELIME FOR REPLACEMENT.. I HAVE CALLED FCA TWICE ABOUT THIS. AT THIS POINT, WHAT ARE MY LEGAL OPTIONS FOR REPLACEMENT OF THE DEFECTIVE AIRBAGS IN MY VEHICLE?
Air bags, May 27, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, May 25, 2016
I RECEIVED THE NOTICE THAT MY CAR NEEDED TO BE TAKEN TO THE DEALER AND THE ORC REPAIRED. OUR LOCAL DODGE CHRYSLER JEEP DEALERSHIP SAID THEY COULD NOT GET THE PART. I CALLED THE 800 NUMBER FOR VEHICLE SAFETY HOTLINE AND HAD TO LEAVE A MESSAGE. NO ONE HAS CALLED ME BACK IN OVER 10 DAYS. WHAT AM I SUPPOSED TO DO TO GET THIS FIXED?
Air bags, May 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Seats, May 23, 2016
I JUST TOOK MY VEHICLE IN TO OUR LOCAL DEALERSHIP AND THEY TELL ME THEY CAN NOT "FIX" OR REPAIR THE HEATED SEAT ISSUE BECAUSE THEY MAY RIP THE SEATS. REALLY? OH AND THAT THEY WILL NOT BE RESPONSIBLE IF THEY DO. . .
Other or unspecified, May 21, 2016
FCA RECALL R60/NHTSA 15V-673 AFTER I GOT THE MAIL ON MAY 10, I IMMEDIATELY CALLED THE DEALER HENDRICK CHRYSLER DODGE JEEP RAM AT DULUTH GA. I WAS TOLD THE PART WOULD BE AVAILABLE IN ONE DAY, SO I SCHEDULED AN APPOINTMENT ON MAY 14. ON MAY 14, I GOT UP AT 8AM AND DROVE MORE THAN 30 MILES FOR THIS RECALL SERVICE. I WAITED AT THE DEALER PLACE FOR MORE THAN 2 HOURS BEFORE THEY TOLD ME THAT THE PARTS WAS NOT AVAILABLE. THEY TOLD ME THEY WOULD CALL ME WHEN THE PART WAS GOING TO BE IN STOCK WITHIN 3-5 DAYS, HOWEVER THEY NEVER CALLED ME UNTIL I CALLED THEM ON MAY 20. I RESCHEDULE THE SECOND APPOINTMENT WITH THEM ON MAY 20 FOR 9AM. I GOT UP EARLY AND DROVE THAT FAR TO THERE, AND THE ONLY THING I COULD FIND AFTER SPENDING ANOTHER 2 HOURS IS THAT THEY TOLD ME THE PART THEY HAVE IS NOT THE RIGHT ONE. I FEEL VERY FRUSTRATED ABOUT THIS RECALL SERVICE AND I AM DOUBTING ABOUT THE QUALITY OF THE SERVICE FROM THE FCA DEALER. I WOULD NOT BELIEVE A DEALER WHO SHOULD MAKE A MISTAKE JUST ON ORDERING THE RECALL PART, WOULD GET THIS RECALL SERVICE DONE RIGHT.
Air bags, May 19, 2016
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, May 18, 2016, crash, fire
MY SON WAS INVOLVED IN AN UNEXPLAINED CAR ACCIDENT ON 9/26/15 IN OUR 2004 JEEP GRAND CHEROKEE. THE CRASH RESULTED IN EXTENSIVE PHYSICAL AND FIRE DAMAGE TO THE VEHICLE AND THE LOSS OF MY SON'S LIFE. IT WAS A BEAUTIFUL SUNNY DAY AND THE CAUSE REMAINS UNKNOWN. SHORTLY AFTER I RECEIVED NOTICE THAT HIS VEHICLE WAS INVOLVED IN RECALL R60 FOR UNINTENDED AIR BAG DEPLOYMENT WHICH COULD RESULT IN A CRASH. MY SON WAS A NEW DRIVER AND ANYTHING COULD HAVE HAPPENED. I HAVE CONTACTED CHRYSLER WHO INFORMS ME SINCE THE VEHICLE WAS TOTALLED AND DISPOSED OF PRIOR TO THE RECALL THEY CAN NOT HELP ME AND I MUST CONTACT THE SUBROGATION DEPARTMENT TO TRY TO GET MY INSURANCE COMPANY'S MONEY BACK. THIS IS NOT MY CONCERN THOUGH I HAVE NOTIFIED MY INSURANCE COMPANY. I'M ANGRY THAT THIS MAY BE THE REASON MY SON IS NO LONGER WITH ME AND ALL I GET IS A SO SORRY, THE CAR IS GONE, WE CAN'T HELP YOU. WELL SO IS MY SON. ..UPDATED 12/11/17 *BF *CN