2007 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,108 owner complaints filed for this model year. This is the 11th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2007 reports, 31 involved a crash and 11 involved a fire. 21 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignition, switchJul 21, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, drivers should adjust their seat to allow clearance between the driver's knee and the ignition key, and remove all items from their key ring, leaving only the vehicle key. Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2007 Jeep Grand Cherokee vehicles manufactured February 11, 2004, to July 5, 2007, and 2006-2007 Jeep Commander vehicles manufactured January 31, 2005, to July 5, 2007. In the affected vehicles, the driver may accidentally hit the ignition key with their knee, unintentionally knocking the key out of the run position, turning off the engine.
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the ignition switch, free of charge. Chrysler sent interim notifications to owners in September 2014. The recall began on October 9, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P41.
Campaign 14V438000 on NHTSA.gov
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
SuspensionJun 19, 2009
ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOSS OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.
THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.
ROCK KRAWLER WILL NOTIFY OWNERS AND PROVIDE A FREE REMEDY. THE SAFETY RECALL BEGAN ON OCTOBER 15. 2008. ALL THE AFFECTED UNTITS HAVE BEEN REMEDIED. OWNERS MAY CONTACT ROCK KRAWLER AT 1-518-270-9822.
Campaign 09E039000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleSep 14, 2007
ON CERTAIN SPORT UTILITY VEHICLES, THE SOFTWARE PROGRAMMED INTO THE ABS ELECTRONIC CONTROL MODULE MAY ALLOW A MOMENTARY DELAY IN BRAKING WHEN COASTING UP A HILL DURING CERTAIN CONDITIONS.
THIS COULD CAUSE A CRASH WITHOUT WARNING.
DEALERS WILL REPROGRAM THE ABS ELECTRONIC CONTROL MODULE WITH NEW SOFTWARE THAT PREVENTS THIS CONDITION FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 22, 2007. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 07V434000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperSep 12, 2007
ON CERTAIN SPORT UTILITY VEHICLES, FRONT BRAKE CALIPERS IN A CERTAIN LOT MAY HAVE BEEN MANUFACTURED FROM GRAY IRON INSTEAD OF DUCTILE IRON AS DESIGNED AND COULD FRACTURE WITHOUT WARNING.
THIS WOULD INCREASE THE VEHICLE'S STOPPING DISTANCE AND COULD CAUSE A CRASH.
DEALERS WILL INSPECT THE FRONT BRAKE CALIPERS TO SEE IF THEY FALL INTO THIS LOT AND, IF SO, WILL REPLACE THEM FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 22, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 07V415000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 29, 2006
ON CERTAIN VEHICLES, THE ANTILOCK BRAKE SYSTEM (ABS) CONTROL MODULE SOFTWARE MAY CAUSE THE REAR BRAKES TO LOCK UP DURING CERTAIN BRAKING CONDITIONS.
THIS COULD RESULT IN A LOSS OF VEHICLE CONTROL AND CAUSE A CRASH WITHOUT WARNING.
DEALERS WILL REPROGRAM THE ABS ELECTRONIC CONTROL UNIT. THE RECALL BEGAN ON FEBRUARY 19, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V493000 on NHTSA.gov
Representative owner complaints: power train
196 reports, newest first. Show all
Power train, Electrical system, Oct 6, 2015
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN) AND 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Electrical system, Sep 23, 2015
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TRANSMISSION WAS REPLACED. THE CONTACT RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE REMEDY WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,223. UPDATED 11/06/15*LJ UPDATED 11/09/15*LJ UPDATED 1/20/2016*JS UPDATED 4/4/2016 *JB *TR UPDATED 10/22/18*JB
Power train, Aug 25, 2015
HI I AM IN CANADA BUT MY ISSUE BELOW AFFECT DOZENS OF VEHICLES I KNOW OF IN THE USA I SEE THAT YOU ARE INVESTIGATING THE 2014-2015 JEEP GRAND CHEROKEE NOT GOING INTO PARK. I ALSO HAVE BEEN HAVING THIS PROBLEM WITH MY 2007 JEEP GRAND CHEROKEE LAREDO DIESEL WITH MERCEDES ENGINE AS HAVE MANY OTHERS WHO ARE ONLINE . I HAVE PUT MY CAR IN PARK AND HAD IT ROLL AWAY ON A SEVERAL OCCASIONS (MORE THAN 7). I HAVE HAD MY TRANSMISSION REBUILT 3 TIMES, TRANSFER CASE AND TRANSMISSION REPLACED COMPLETELY FROM ANOTHER VEHICLE AND THE PROBLEM PERSISTS. IT HAPPENS PRIMARILY IN THE WINTER BELOW 30 DEGREES (-4C). I AM NOT THE ONLY ONE WITH THIS ISSUE AND HAVE CONVERSATIONS WITH MANY OWNERS ACROSS THE USA. IT ALSO HAPPENS WHILE DRIVING AT HIGHWAY SPEED THAT THE TRANSMISSION WILL GO INTO NEUTRAL CAUSING SAFETY ISSUES, ENGINE REDLINING IF CRUISE IS ON THEN THE TRANSMISSION GOING INTO LIMP MODE, REQUIRING ME TO CUT ACROSS TRAFFIC UNDER NO POWER TO THE SHOULDER AND TURNING OFF AND ON THE CAR (TO RESET LIMP MODE) TO GET GOING AGAIN. THIS HAS HAPPENED MORE THAN 50 TIMES, SOMETIMES COMING VERY CLOSE TO COLLISION AS THE VEHICLE SLOWS QUICKLY WHEN POWER FAILS. MY MECHANIC SAYS ITS SOFTWARE OR ELECTRONICRELATED BUT THE DEALER SAYS ALL SOFTWARE IS UP TO DATE. I HAVE SPENT ALMOST $9,000.00 TO DATE TRYING TO FIND THIS AND NO ONE HAS A CLUE. I KNOW THIS IS A DEFECT BUT FEEL THAT YOU HAVE THE POWER TO MOVE THIS FORWARD THANK YOU FOR YOUR TIME AND HOPE FOR A REPLY *TR
Steering, Power train, Engine, Aug 20, 2015
COMPLAINT SUBMITTED IN REGARD TO FCA US LLC RECALL P41 NHTSA 14V-438 FIRST COMPLAINT FILED 12/12/2014 ODI NUMBER: 10663969 ON 8/19/2015, I WAS AT THE MUKWONAGO POST OFFICE TO SEND A PACKAGE. I CAME BACK OUT TO MY VEHICLE, STARTED IT AND ATTEMPTED TO BACK OUT OF MY PARKING SPACE WHEN THE STEERING WHEEL LOCKED UP AND THE ENGINE SHUT OFF. ANOTHER CAR WAS ON ITS WAY DOWN THE PARKING ISLE I WAS PARKED IN AND ALMOST HIT ME BECAUSE THE DRIVER WAS ANTICIPATING THAT MY VEHICLE WOULD HAVE KEPT MOVING. I GOT OUT OF MY VEHICLE AND APOLOGIZED TO THE YOUNG LADY WHO HAD ALMOST HIT ME AND EXPLAINED TO HER THE SITUATION. SHE SAID, "YOU SHOULD REALLY GET THAT FIXED. YOU COULD CAUSE AN ACCIDENT." I WAS UPSET, TO SAY THE LEAST, BUT NEEDED TO GET BACK TO WORK. I STARTED MY VEHICLE TWO MORE TIMES, IN ADDITION TO THE FIRST ATTEMPT, AND ATTEMPTED TO PUT IT IN GEAR - NO SUCCESS. FINALLY, I WAS ABLE TO KEEP THE ENGINE RUNNING AND PROCEED TO MY ROUTE.
Power train, Electrical system, Aug 14, 2015, crash
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE ON POSITION, THE VEHICLE SHIFTED FROM THE PARK TO THE NEUTRAL POSITION. THE VEHICLE ROLLED FORWARD AND CRASHED INTO A PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE FAILURE OCCURRED TWICE. THE DEALER STATED THAT THERE WAS AN ELECTRICAL FAILURE IN THE TRANSFER CASE. THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Power train, Electrical system, Jul 31, 2015
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Exterior lighting, Vehicle speed control, Jul 27, 2015
THE DASHBOARD WENT BLANK, NO SPEED INFORMATION, ETC, ALL THE WARNING LIGHTS LITE UP AS IF THE VEHICLE WAS BEING STARTED. STEERING BECAME HARD, WAS A VERY SCARY MOMENT!
Power train, Structure, Electronic stability control (ESC), Service brakes, Jul 12, 2015, crash
DROVE FROM CA TO AZ. TURNED JEEP ENGINE OFF !!! VISIT WITH SON & LEAVE TRAILER I HAD BEEN TOWING. I TURN IGNITION ON PUT IN DRIVE NEVER TOUCHED ACCELERATOR. JEEP SPEED OUT QUICKLY (SUDDEN ACCELERATION) OUT OF DRIVEWAY TOWARDS HOME ACROSS STREET - TWO CARS IN DRIVEWAY. GRABBED STEERING WHEEL VEERING JEEP AWAY FROM HOME & TWO PARKED VEHICLES. WENT DOWN EMBANKMENT AND DID 360. I FLIPPED JEEP AND IT STOPPED ENDED UP ON PASSENGER SIDE. NEIGHBORS & SON SAW ENTIRE CRASH. COULD NOT BREATHE DUE TO SEAT BELT CRUSHING CHEST & ME BEING UPSIDE DOWN. SON PULLED SEAT BELT FROM CRUSHING ME. AMBULANCE TO ER AND NO NEURO ON DUTY TOLD COULD TAKE ME VEGAS 2 TO 3 HOURS AWAY. FINALLY WENT TO NEURO TOLD POST CONCUSSION SYNDROME. AFTER LITTLE HELP, WENT TO BOULDER CO NEURO CENTER AND TOLD POST CONCUSSION SYNDROME, PTSD AND VESTIBULAR PROBLEMS WAS IN REHAB THERAPY ONE MONTH. KEEP JEEP IN GARAGE TO PROTECT THE EVIDENCE BUT NO ATTORNEY FIRM WOULD TAKE CASE AS STATED THE CRASH "DID NOT IMPACT THE REST OF MY LIFE" TOLD BY AZ ATTORNEY FIRM. I WORKED FED COURTS IN LOS ANGELES, CA OVER 20 YEARS AND CAN SAY EMPHATICALLY THERE WAS NO DRIVER ERROR. I KEPT FOR 3 MONTHS LOOKING FOR ATTORNEY FIRM BUT IN THE INTERIM I FOUND [XXX] WITH CONSUMER AFFAIRS AND REALIZED OTHER PEOPLE WHO DEALT WITH SAME "SUDDEN ACCELERATION" WERE GIVEN RESULTS "DRIVER ERROR". I MADE A REPORT WITH CONSUMER AFFAIRS AND WAS TOLD TO BRING MY STORY TO YOUR AGENCY AS WELL. AAA INSURANCE COMPANY TOTALED JEEP AND PICKED IT UP JUNE 30TH AND SAID " NOT DRIVER ERROR" BUT MECHANICAL. PLEASE INVESTIGATE AND INFORM OTHERS TO PROTECT THEMSELVES AND THEIR FAMILIES. A RECALL NEEDS TO HAPPEN. NOTHING CAN HELP ME NOW BUT I CAN TELL YOU I AM TELLING EVERYONE ON SOCIAL MEDIA AND GETTING THE WORD OUT AS THIS NEVER SHOULD HAVE HAPPENED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Feb 3, 2015
CAR CONSISTENTLY STALLS WHEN COMING TO A COMPLETE STOP OR IDLING. *TR
Power train, Electrical system, Jan 30, 2015
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THERE WAS A CHIME AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD A SPECIALIST DIAGNOSED THE VEHICLE. THE SPECIALIST DIAGNOSED THAT THE CONTROL MODULE, THE PCP TO THE POWER TRAIN, AND THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V438000 (ELECTRICAL SYSTEM) AND 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN) HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 138,000.
Power train, Electrical system, Jan 28, 2015
MY DAUGHTER WAS DRIVING THE VEHICLE ON I-40 BETWEEN RALEIGH AND WILMINGTON. SHE WAS GOING THE SPEED LIMIT AND THE CAR JUST SHUT OFF. THIS IS THE 5TH TIME THIS HAS HAPPENED AND WE HAVE HAD IT INTO 2 DIFFERENT JEEP DEALERSHIPS. I DROVE DOWN AND PICKED HER UP AND DROVE THE CAR 90 MILES FURTHER ON I-40 WITHOUT INCIDENT. WHEN WE ARRIVED IN WILMINGTON AND EXITED THE INTERSTATE I NOTICED WHAT I BELIEVE WAS THE TRANSMISSION DOWNSHIFT BEING ABRUPT AND JERKY. *TR
Power train, Jan 28, 2015
TL*THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARK, THE SHIFT LEVER WAS SHIFTED INTO DRIVE AND THE VEHICLE BEGAN TO JERK VIOLENTLY. THE CONTACT NOTICED THAT ALL FOUR GEARS WERE SELECTED ON THE INSTRUMENT CLUSTER PANEL AS THE CHECK ENGINE WARNING AND TRANSMISSION LIGHT ILLUMINATED. THE CONTACT HAD TO TAP THE SHIFT LEVER BEFORE THE GEAR ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 03/30/15*LJ UPDATED 9/20/2017*CN
Power train, Electrical system, Dec 15, 2014
THE TRANSFER CASE IS BAD ,THE CAR ONLY HAVE 30000 BUT THE TRANSFER CASE IS BAD AND IT SHAKES OVER SIXTY AND ONCE U BRAKE THE WHOLE CAR SHAKES ,I TOOK IT TO THE DEALER AND THEY SAID ITS A TRANSFER CASE BAD AND THE 4WD IS NOT WORKING ,AND THE IGNITION SWITCH KEEP KILLING THE BATTERY. *TR
Power train, Engine, Dec 12, 2014
I WAS DRIVING LATE FRIDAY NIGHT (11/14)/EARLY SATURDAY MORNING (11/15) TO WATERFORD, WI FROM PALMYRA, WI AND MY VEHICLE SHUT OFF CAUSING ME TO BECOME STARTLED, WHICH THEN CAUSED ME TO DEVIATE FROM MY LANE AND THEN WAS PULLED OVER BY A TOWN OF MUKWONAGO POLICE OFFICER. I COULD HAVE KILLED SOMEONE IF ONCOMING TRAFFIC WAS INVOLVED! I THEN RECEIVED A TICKET FOR UNSAFE LANE DEVIATION AND WAS TAKEN TO WAUKESHA COUNTY JAIL UNDER THE ASSUMPTION THAT I WAS DRINKING AND DRIVING AFTER I ATTEMPTED TO SHOW THE OFFICER THE RECALL FOR MY VEHICLE. PENDING MY COURT DATE, I COULD RECEIVE A POSSIBLE OWI CHARGE. I AM VERY UPSET ABOUT THIS BECAUSE THAT IS AN $800 FINE AND WILL ALSO CAUSE MY INSURANCE PREMIUM TO INCREASE. *TR
Power train, Electrical system, Engine, Nov 10, 2014
WHILE DRIVING MY 2007 JEEP GRAND CHEROKEE (11/8/14) I WAS AT A RED LIGHT AND THE VEHICLE JUST CUT OFF! I HEARD A BEEPING SOUND AND NOTICED ALL THE LIGHTS ON THE DASH BOARD WERE OFF WHILE THE CAR WAS IN "DRIVE". I PUT THE CAR IN "PARK" & TURNED THE KEY IN THE "OFF" POSITION--WAITED A FEW MINUTES & STARTED THE CAR AGAIN. I HAD MY MOTHER WITH ME & TOLD HER ABOUT THE "RECALL" & THIS WAS IT...THE IGNITION SWITCH (RECALL P41). WE DECIDED TO GO HOME & WHEN I PULLED IN HER DRIVEWAY, THE SAME THING HAPPENED AGAIN...THE ENGINE JUST CUT OFF! I'M VERY AFRAID TO DRIVE MY JEEP NOW...THIS COULD HAVE HAPPENED WHILE I WAS ON THE HIGHWAY!! SOMETHING NEEDS TO BE DONE NOW!! THIS IS MY ONLY MEANS OF TRANSPORTATION!! WHAT PROCEDURES DO YOU HAVE IN PLACE TO ASSIST PEOPLE UNTIL YOU ARE ABLE TO GET THE REPLACEMENT PART(S)? LIVES ARE AT STAKE!! *TR
Power train, Electrical system, Engine, Oct 14, 2014
WHILE ACCELERATING THE VEHICLE LOST POWER AND THE PRNDL LIGHTS ALL ILLUMINATED. AFTER A FEW SECONDS POWER RESUMED. THIS HAS HAPPENED SEVERAL TIMES AND THE CHECK ENGINE LIGHT HAS COME ON. WE HAVE BEEN TOLD ITS ERROR CODE U0404 AND THE ELECTRONIC SHIFT MODULE NEEDS TO BE REPLACED. IT APPEARS THIS IS A VERY COMMON OCCURRENCE FOR THIS YEAR VEHICLE. IT IS A SAFETY CONCERN BECAUSE IF IT HAPPENED DURING HIGH TRAFFIC TIMES IT COULD CERTAINLY CAUSE AN ACCIDENT. *TR
Power train, Electrical system, Oct 4, 2014
TL-THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE THE VEHICLE, THE VEHICLE FAILED TO ACCELERATE AND WAS NOT SHIFTING INTO GEARS, ALL OF THE WARNING LIGHTS ILLUMINATED, THE VEHICLE OVER HEATED AND LOST POWER. ALSO THE ANTI FREEZE WAS SPRAYING FROM THE RADIATOR CAP. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE STARTER, TIRES AND TIRE SENSORS WAS REPLACED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE. MF
Power train, Electronic stability control (ESC), Sep 15, 2014
HAD MY LOW MILEAGE/ PERFECTLY MAINTAINED JEEP IN FOR SERVICE. THEY PERFORMED THE N23 RECALL BECAUSE OF A FAULTY CHIP THAT CAUSES THE TRANSFER CASE TO GO INTO NEUTRAL AND ROLL AWAY. A WEEK OR SO AFTER HAVING THIS PERFORMED I WENT TO LOCK MY JEEP INTO 4WD LOW AND MY "SERVICE 4WD" MESSAGE APPEARS. IS READING THE SAME CODE EVERYONE ELSE WITH THIS PROBLEM IS HAVING AFTER HAVING THE N23 RECALL PERFORMED. 4WD LOW WORKED FLAWLESSLY WHEN I USED IT THE WEEK BEFORE TAKING IT INTO THE DEALER. WHATS FUNNY IS THE SERVICE WRITER SAID "THERE HAVE BEEN A FEW CASES THE 4WD LOW STOPS WORKING, BUT THOSE CARS HAD HIGH MILEAGE" WHEN I ASKED HIM WHAT THE RECALL WAS AND IF ANYTHING BAD HAD COME FROM IT. *TR
Power train, Electrical system, Other or unspecified, Sep 10, 2014
IT USUALLY TAKES A GOOD 10 TO 15 MINUTES TO START SOMETIMES THEN WHEN I DO GET IT STARTED I HAVE THE SAME ISSUES THAT I HAVE READ ABOUT ON THIS WEBSITE AND MANY OTHER WEBSITES. THE CAR WILL NOT GO OVER 20 MILES PER HOUR AND YOU HAVE TO PULL OFF THE ROAD, TURN OFF THE VEHICLE, WAIT AND TURN IT BACK ON. IT IS ALMOST LIKE THE JEEP HAS TO BE RESET. I HAVE TALKED WITH SEVERAL PEOPLE AND HAD THE CODES RAN. IT KEEPS COMING UP THAT IT IS THE SOLENOID AND STARTER. I HAVE READ ON MANY BLOGS ABOUT THE SAME ISSUE THAT THE SOLENOID WIRES ARE NOT PROTECTED FROM RAIN WATER IN THIS VEHICLE AND IT CAUSES THEM TO CORRODE OR GO BAD ALL TOGETHER. THIS IS AN ISSUE THAT NEEDS TO BE RECALLED. IF THEY KNOW THAT THE WIRES ARE NOT PROTECTED FROM RAIN WATER THEN THERE NEEDS TO BE SOME TYPE OF PROTECTION THAT THEY CAN PUT OVER THEM OR INSTALL A DIFFERENT KIND OF WIRE. THIS IS COSTING PEOPLE HUNDREDS OF DOLLARS TO REPAIR SOMETHING THAT SHOULD HAVE NEVER BEEN AN ISSUE. ALSO THIS IS A SAFETY HAZARD BECAUSE WHEN WE PULL OUT ON THE ROAD WE EXPECT OUR VEHICLE TO EXCEL PROPERLY AND GO OVER 20 MILES PER HOUR. *TR
Power train, Aug 26, 2014
DRIVING ALONG TRYING TO PICK UP SPEED AND JUST HELD AT 40, WOULDN'T ACCELERATE. THIS HAPPENED PROBABLY 3-4 TIMES. TOOK IT TO DEALER, THEY COULDN'T FIND ANYTHING WRONG, SAID TRANSMISSION OPERATING NORMAL. IN 2012 IT STARTED NOT TO ACCELERATE BEYOND 20. I PULLED OUT OF A PARKING LOT FROM A RED LIGHT AND IT WOULDN'T ACCELERATE. I QUICKLY PULLED OVER TO THE SIDE OF THE ROAD AND CALLED FOR A TOW TRUCK. I WAS AFRAID TO DRIVE IT HOME. I WAS AFRAID I WOULD GET SOMEWHERE WHERE I COULDN'T SAFELY PULL OVER. THE DEALER AT THAT TIME REPLACED FAULTED ESM MODULE AND SAID IT WAS FIXED AND IT WAS COVERED UNDER MY WARRANTY. IN JULY 2014 IT HAPPENED AGAIN, EXACT SAME THING. I PULLED OUT FROM A RESTAURANT ONTO A HIGHWAY AND HAD NO POWER, COULDN'T GO OVER 20. I PULLED TO THE SIDE OF THE ROAD, TURNED IT OFF AND STARTED IT UP AGAIN AND HAD NO PROBLEMS THE REST OF THE WAY HOME. TOOK IT AGAIN TO THE DEALER AND HE SAID THERE WAS SOME UPDATE TO A RECALL THAT IT SHOULD BE FINE. 8/21/14 - JUST LAST WEEK IT DID IT AGAIN. I PULLED UP TO A RED LIGHT, STEPPED ON THE GAS WHEN IT TURNED GREEN AND HAD NO POWER. I QUICKLY PULLED OVER AND WAITED AND TRIED TO GO AGAIN, IT STILL HAD NO POWER. I TURNED IT OFF AND TRIED ONE MORE TIME, AND IT WORKED FINE THE REST OF THE WAY HOME AGAIN. IT'S A SAFETY HAZARD TO TURN ONTO A HIGHWAY OR BUSY ROADWAY AND HAVE TO QUICKLY PULL TO THE SIDE OF THE ROAD. THERE ISN'T ALWAYS A SAFE PLACE TO DO THIS, AND EACH TIME THERE HAS BEEN PEOPLE BEHIND ME THAT I WAS AFRAID TO BE REAR-ENDED OR CAUSING A PILEUP. *TR
Power train, Jul 31, 2014
N23 RECALL WAS DONE A WHILE BACK WHICH HAS SINCE THEN TURNED INTO NO 4 WHEEL LOW/ NEUTRAL. I WAS ADVISED BY THE DEALER AS HAVE MANY PEOPLE IT SEEMS THAT IT'S THE TRANSFERCASE ACTUATOR MOTOR SO I REPLACED IT MYSELF IT WAS GOOD FOR A FEW WEEKS THEN CAME UP ON THE DASH AGAIN SERVICE 4 WHEEL DRIVE SYSTEM. CHRYSLER HAS SINCE CAME OUT WITH A REFLASH IT LOOKS LIKE AND WHEN I CALLED IN TODAY TO SEE WHAT IT'S ABOUT THEY ARE GOING TO CHARGE ME FOR IT. IT'S STUPID I HAVE TO PAY TO FIX THEIR MISTAKE. *TR
Power train, Electrical system, Jul 23, 2014
WHEN STOPPED AT A STOP LIGHT ON A VERY CONGESTED ROAD. I PRESSED THE ACCELERATOR TO PROCEED WHEN THE LIGHT TURNED GREEN. I EXPERIENCED A SLOW SLUGGISH START SO I PRESSED THE ACCELERATOR FURTHER TO THE FLOORBOARD, THERE WAS NO RESPONSE BY THE ENGINE. CAR PROCEEDED AT A SLOW RATE OF SPEED (10 MPH WITH RPM'S AT 2500). I HAD TO PULL OFF TO THE SIDE OF THE ROAD AND RESTART CAR WHICH DID SOMEWHAT FIX THE PROBLEM. I HAVE EXPERIENCED THIS NUMEROUS TIMES NOW, USUALLY OCCURS WHEN THE CAR IS SHIFTING IN 1ST AND 2ND GEAR. MY CONCERN IS WHEN I PULL INTO A RIGHT OF WAY AND THE CAR DOES NOT PROPERLY ACCELERATE I PUT MYSELF AND PASSENGERS AT A SAFETY RISK OF BEING COLLIDED IN THE REAR OF MY CAR BY ANOTHER CAR. *TR
Power train, Jul 22, 2014
WHILE DRIVING CAR IT BUCKED SEVERAL TIMES AND THEN WOULD NOT GO OVER 25 MPH. I BOUGHT THE CAR IN AUG 2009, 1 TIME WAS NOV 12 2009, THEN AGAIN MAR 15 2013 AND THEN AGAIN JUL 21 2014. ALL THREE TIMES THE ESM SHIFT MODULE HAD TO BE REPLACED. THE FIRST TIME THE DEALER REPLACE BUT THE LAST TWO TIMES I HAVE HAD TO REPLACE AT A THOUSAND DOLLARS. I HAVE CALLED CHRYSLER AS THIS IS A RECURRING PROBLEM THEY HAVE ASSIGNED A CASE NUMBER [XXX]. IN CHECKING ONLINE FOR ISSUES THIS IS A RECURRING PROBLEM WITH JEEP GRAND CHEROKEE'S. IF I HAD BEEN ON THE HIGHWAY AND THE SPEED DROPPED TO 25 MPH I COULD HAVE BEEN REAR ENDED OR WORSE KILLED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Jul 18, 2014
TL* THE CONTACT OWNS A 2007 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INDEPENDENTLY DECELERATED AND BECAME RESISTANT TO ACCELERATION ATTEMPTS WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Power train, Electrical system, Jun 20, 2014
I AM WRITING TO YOU REQUESTING YOUR ASSISTANCE IN FINDING OUT WHAT IS WRONG WITH MY 2007, 67,000 MILE JEEP GRAND CHEROKEE LAREDO. FOR APPROXIMATELY FOUR MONTHS WHILE DRIVING THE CAR IT HAS BEEN RANDOMLY MISS FIRING, BUCKING AND SURGING, AND STALLING WHEN COMING TO A COMPLETE STOP. THE UNPREDICTABILITY OF THE CARS SPEED, BUCKING AND SURGING, AND STALLING WHEN STOPPED IS A MAJOR SAFETY CONCERN TO ME BECAUSE THIS OCCURS WITHOUT NOTICE ON BOTH STREET AND FREEWAY DRIVING. I HAVE TAKEN MY CAR TO THE NEAREST JEEP SERVICE DEALER, CRYSTAL CHRYSLER JEEP THREE TIMES NOW AND THEY HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE TO THIS PROBLEM. IN FACT, MY CAR HAS BEEN IN THE SERVICE DEPARTMENT AT CRYSTAL CHRYSLER FOR NEARLY THREE WEEKS NOW, AND THEY CANNOT IDENTIFY SPECIFICALLY WHAT IS CAUSING THIS MALFUNCTION. MY FRUSTRATION OVER MY BELOVED JEEP GROWS BECAUSE WITHOUT FINDING THE CAUSE THERE IS NO TELLING WHEN MY CAR WILL BE READY. THIS EXPERIENCE NOW HAS ME QUESTIONING THE RELIABILITY OF JEEP VEHICLES AND THE CONFIDENCE IN SERVICE DEALERS LIKE CRYSTAL CHRYSLER. PLEASE HELP ME FIND OUT WHAT IS WRONG WITH MY JEEP VEHICLE. *TR