2008 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 733 owner complaints filed for this model year. This is the 15th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2008 reports, 23 involved a crash and 5 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionSep 17, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2008 Chrysler 300 vehicles manufactured May 31, 2007, to May 12, 2008, Dodge Magnum vehicles manufactured May 23, 2007, to May 12, 2008, Dodge Charger vehicles manufactured May 24, 2007, to May 12, 2008, Jeep Commander vehicles manufactured April 3, 2007, to May 12, 2008, and Jeep Grand Cherokee vehicles manufactured March 21, 2007, to May 12, 2008. In the affected vehicles, the ignition key (FOBIK) may not return to the "ON" position after being rotated to the "START" position, instead sticking between the two positions. Potentially, while the vehicle is being driven, the ignition may inadvertently move through the "RUN" position to the "ACCESSORY" or "OFF" ignition position, turning off the engine.
If the ignition stays between "START" and "ON" positions it could cause loss of certain electrical functions. If the ignition key inadvertently moves into the "OFF" or "ACCESSORY" position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began August 19, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P57.
Campaign 14V567000 on NHTSA.gov
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
SuspensionJun 19, 2009
ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOSS OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.
THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.
ROCK KRAWLER WILL NOTIFY OWNERS AND PROVIDE A FREE REMEDY. THE SAFETY RECALL BEGAN ON OCTOBER 15. 2008. ALL THE AFFECTED UNTITS HAVE BEEN REMEDIED. OWNERS MAY CONTACT ROCK KRAWLER AT 1-518-270-9822.
Campaign 09E039000 on NHTSA.gov
Electrical systemFeb 6, 2008
CHRYSLER IS RECALLING 1,338 MY 2008 JEEP GRAND CHEROKEE AND COMMANDER VEHICLES. THE FRONT CONTROL MODULE MAY HAVE BEEN INCORRECTLY MANUFACTURED.
THIS COULD CAUSE THE ENGINE TO STALL WHILE DRIVING OR NOT TO START AND/OR CAUSE THE WINDSHIELD WIPERS TO BECOME INOPERATIVE. ENGINE STALLING OR INOPERATIVE WIPERS COULD CAUSE A CRASH WITHOUT WARNING.
DEALERS WILL INSPECT THE MODULE AND REPLACE IT IF NECESSARY. THE RECALL BEGAN ON FEBRUARY 18, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 08V059000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperSep 12, 2007
ON CERTAIN SPORT UTILITY VEHICLES, FRONT BRAKE CALIPERS IN A CERTAIN LOT MAY HAVE BEEN MANUFACTURED FROM GRAY IRON INSTEAD OF DUCTILE IRON AS DESIGNED AND COULD FRACTURE WITHOUT WARNING.
THIS WOULD INCREASE THE VEHICLE'S STOPPING DISTANCE AND COULD CAUSE A CRASH.
DEALERS WILL INSPECT THE FRONT BRAKE CALIPERS TO SEE IF THEY FALL INTO THIS LOT AND, IF SO, WILL REPLACE THEM FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 22, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 07V415000 on NHTSA.gov
Representative owner complaints: other or unspecified
35 reports, newest first. Show all
Electrical system, Other or unspecified, Engine, Feb 18, 2025
Dear Sirs: Two months ago I went to the local Jeep Dealer (Taraborelli, in Bariloche, Argentina) asking for 4 incomplete recalls. Two were completed but, in particular the number 57, the local dealer informed me that they asked MOPAR for spare parts (CDBOH113 -680050499AA- and CBTTP578AA and CBTTP57LAA) without any response from MOPAR. To my surprise the recalls appear now as "completed"! The dealer received my complaint and asked me to report the problem. They are waiting for the spare parts to complete recall repairing. What I'm expected to do about this problem?. Original recals were N11, N23, P57 and P73, those related with software were resolved but for P57 they required spare parts to MOPAR it is very important affecting the driving. I do appreciate your response asap. Thanks in advance [XXX] 2008 Jeep Grand Cherokee Limited, 3.0 CRD VIN [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Exterior lighting, Other or unspecified, Jul 29, 2023
The interior lights like dashboard/radio/a.c lights flicker while I'm driving. Its seems like some kind of short cause my the bulb on my right tail light seems to go out a lot more than any other light. When im parked and any door gets opened the dome lights flicker on and off even when I have it to be off when when the doors open. Also my headlights look like moist of some sort, dont see any cracks for that to happen. Due to the moisture or maybe not even related to it but the headlights dont even look like theyre on
Air bags, Other or unspecified, Jun 17, 2020
THE IGNITION WON'T TURN TO ON WHEN I PUT THE FOB IN THE IGNITION. THERE WAS A RECALL # P57 BUT IT SEEMS THAT MY VIN # DOESN'T FALL UNDER THIS RECALL. WHO CAN I SPEAK WITH REGARDING THIS? THANK YOU. *TR
Other or unspecified, Dec 13, 2019
JEEP OCCASIONALLY STALLS ON THE HIGHWAY WHILE GOING OVER 60 MPH. IT CAN'T BE RESTARTED WHILE IN NEUTRAL. MUST PULL OVER TO THE SIDE OF THE HIGHWAY AND PUT IT IN PARK. IT STARTS IMMEDIATELY ONCE IN PARK. IT HAS HAPPENED 6 TIMES OVER THE LAST 18 MONTHS. NO ERROR CODES. DEALER CAN'T FIND THE PROBLEM.
Other or unspecified, Feb 4, 2019
I LIVE IN MICHIGAN, WE HAD SNOW AND VERY COLD CONDITIONS LAST WEEK (JANUARY 31 2019), I WAS LOADING GROCERIES INTO THE BACK OF MY JEEP AT MY GROCERY STORE AND THE HATCH FAILED TO STAY OPEN. THE CORNER OF THE HATCH HIT ME IN THE HEAD WHEN IT CAME DOWN. I DIDN'T REALIZE IT AT THE TIME, BUT I HAD CRACKED MY HEAD OPEN AND NEEDED TO GET STAPLES TO CLOSE THE WOUND. I WASN'T SURE IF THE STRUTS OF THE HATCH WERE BAD OR IF IT WAS WEATHER RELATED, BUT IT COULD HAVE BEEN EVEN WORSE HAD IT HIT ME IN A DIFFERENT LOCATION.
Other or unspecified, Nov 28, 2018
VEHICLE WILL START WITH NO PROBLEM, WHEN PUTTING THE VEHICLE IN PARK, THEN TURNING THE KEY TO THE LEFT TO TURN THE VEHICLE OFF, THE KEY WILL ONLY TURN TO THE LEFT TO CUT OFF ENGINE AND STOP, CANNOT CONTINUE TO TURN KEY ALL THE WAY TO THE LEFT TO FINISH LETTING ENGINE RECOGNIZE THE VEHICLE IS IN THE PARK POSITION, CANNOT LEAVE KEY IN VEHICLE DO THE BATTERY WILL BECOME DEAD. HAVE TO KEEP CRANKING UP VEHICLE UNTIL THE KEY CONTINUES WILL TURN ALL THE WAY TO LEFT TO BE REMOVED....
Electrical system, Other or unspecified, Nov 1, 2018
MY 2008 JEEP GRAND CHEROKEE LAREDO WILL NOT START. THE BATTERY IS NEW. LIGHTS COME ON, RADIO COMES ON, LIGHTS DO NOT DIM, BUT JEEP WILL NOT START. (NOT EVEN CLICK TO INDICATE STARTER)
Air bags, Other or unspecified, Visibility/wiper, May 18, 2018
THE FOBIK WHEN INSERTED DOES NOT TURN VEHICLE ON (ACTS LIKE VEHICLE BATTERY IS DEAD) BUT WHEN KEY IS REMOVED AND REINSTALLED IT WILL THEN CRANK. THEN OTHER TIMES IT CRANKS BUT IS LIKE IT'S IN OFF POSITION (INSIDE LIGHTS NOR RADIO COMES ON) ALSO, AFTER ACTING UP THE AIRBAG LIGHT STAYS ON WITHOUT FLASHING OR GOING OFF. WINDSHIELD WIPERS "MOTOR" DOESN'T FUNCTION PROPERLY (WORKS BUT STOPS IN FROM OF DRIVERS WINDOW AREA) UNTIL IT'S PUT ON HIGH SPEED. THESE ISSUES OCCUR BEFORE AND AFTER VEHICLE IS STARTED. BOTH AREAS OF CITY STREET AND HIGHWAY.
Air bags, Other or unspecified, May 11, 2018
THERE WAS A WIRE COMING OUR OF THE STEERING COLUMN AND THE AIRBAG WARNING LIGHT CAME ON. I CALLED NYLE MAXWELL JEEP TO ASK TO BRING IN MY CAR AND THEY COULD NOT SCHEDULE ME UNTIL 4 DAYS LATER. I ASKED IF IT WAS SAFE TO DRIVE IT AND THEY SAID YES. THE FOLLOWING MORNING MY HUSBAND WAS DRIVING TO THE STORE AND THE AIRBAG DEPLOYED FOR NO REASON AS HE WAS TURNING INTO A PARKING SPACE. THIS HAPPENED ON APRIL 14TH. IT IS MAY 11TH AND I STILL DO NOT HAVE ANY ANSWERS FROM JEEP OTHER THAN IT WAS INSPECTED BY THEM. I HAVE NOT BEEN CONTACTED FURTHER AND HAVE CALLED EVERY OTHER DAY TO CHECK ON MY CASE NUMBER. THEY TELL ME THEY WILL PUT A MESSAGE IN THE NOTES AND SOMEONE WILL CONTACT ME ASAP AND I STILL HAVE NOT BEEN CONTACTED.
Other or unspecified, Apr 25, 2018
EVERY ICON ON THE DASHBOARD GOES ON ALL AT ONCE WHILE DRIVING. EVEN AFTER THE CAR IS TURNED OFF THE INSIDE DASHBOARD LIGHTS STAY ON FOR AN EXTENDED PERIOD OF TIME. IE ICONS INCLUDE: ABS, CHECK ENGINE, AIRBAG, STABILITY CONTROL, BRAKE, AND A LIGHTENING BOLT NOT SURE WHAT THAT IS FOR.
Other or unspecified, Mar 2, 2018
BATTERY LIGHT ILLUMINATED AND THE POWER SHUTS OFF TO HEATED SEATS. ELECTRICAL FIRE SMELL COMING FROM ENGINE COMPARTMENT. BATTERY WAS REPLACED LAST MONTH.
Electrical system, Other or unspecified, Feb 26, 2018
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. UPON ATTEMPTING TO TURN THE ENGINE OFF, THE KEY BECAME STUCK BETWEEN THE OFF AND RUN POSITIONS. IN ORDER TO REMOVE THE KEY, THE CONTACT HAD TO WAIT A FEW MINUTES UNTIL A CLICKING NOISE WAS HEARD FROM THE IGNITION BEFORE REMOVING THE KEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A JEEP DEALER. THE CONTACT MENTIONED THAT THIS WAS AN ONGOING FAILURE WITH THE VEHICLE EVER SINCE IT WAS PURCHASED IN 2014. THE CONTACT TOOK THE VEHICLE TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM (104TH 1800 W 104TH AVE, DENVER, CO 80234, (720) 907-0928), BUT HE COULD NOT RECALL THE DIAGNOSIS OR REPAIRS THAT WERE NEEDED. THE CONTACT RESEARCHED THE ISSUE ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM), WHICH HE BELIEVED WAS THE FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRNED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Other or unspecified, Dec 13, 2017
STEERING COLUMN/AIRBAG CLOCKSPRING DEFECTIVE/ISSUE LIKE WITH THE JEEP WRANGLER RECALL. HAVING TO REPLACE AND THIS SHOULD BE A SAFETY RECALL IN MY OPINION
Power train, Other or unspecified, Aug 21, 2017
CAR GETS STUCK IN GEAR, STALLS WHEN ACCELERATING, REVERSE GOES OUT UNTIL PERIODICALLY
Other or unspecified, Sep 4, 2016
I HAD THE RECALLED IGNITION SWITCH PUT IN IN MAY AND IT WAS SHAKING WHEN I PICKED IT UP, THEN I WOULD LOSE ELECTRICAL POWER TO THE RADIO, NOW IT STALLED AND WILL NOT START, LOOKS LIKE THE BLOCK IS CRACKED. I HAVE ONLY HAD THIS FOR 3 YEARS AND PAID 16,000.00 FOR IT OBVIOUSLY IT WAS AN INTERNAL ISSUE.
Other or unspecified, Aug 25, 2016
LA CL DE DMARRAGE AVAIT T ENDOMMAG NOUS AVONS REMPLACER CETTE CL EN COMMANDANT UNE AVEC SON IMMOBILISER (CL ASPIRANTE) NOUS AVONS INSTALL LA NOUVELLE CL AVEC SON IMMOBILISER MAINTENANT LE TABLEAU DE BORD S'ALLUME MAIS LA VOITURE NE DMARRE PAS ET LA LED DE L'ANTIDMARRAGE CLIGNOTE NOUS AVONS ESSAYER DE REPROGRAMMER RIEN NE DMARRE MAIS NOUS AVONS DIAGNOSTIQUE AVEC LA MACHINE NOUS AVONS VU CECI CL INVALIDE AVEC CE CODE DE DFAUT B1A25 ET SUR LE TABLEAU DE BORD NOUS AVONS CL INVALIDE ET NOUS AVONS UN AUTRE CODE D'ERREUR B1A6C QUI DIT DISCORDANCE CL SECRETE LE VHICULE TAIT CHEZ LE PROPRITAIRE CET A DIRE MON CLIENT QUEL AUTRE MOYEN VOUS PROPOSER POUR ESSAYER DE DMARRER CE VEHICULE ? MERCI D'AVANCE
Other or unspecified, May 9, 2016
CHRYSLER WILL NOT REPAIR MY FAULTY IGNITION SWITCH DESPITE IT BEING RECALLED.
Other or unspecified, Mar 10, 2016
MY SUV WAS PARKED IN MY DRIVEWAY. I OPENED THE LIFTGATE AND SLIGHTLY LEANED IN TO LOOK FOR AN ITEM. THE PASSENGER SIDE STRUT THEN FORCIBLY EXPELLED, WHAT APPEARED TO BE, A WHITEISH GAS/LIQUID MIXTURE. THE LIFTGATE IMMEDIATELY CAME RIGHT DOWN, HITTING ME IN THE TOP OF THE HEAD VERY HARD.
Other or unspecified, Jan 11, 2016
I GET 3 LIGHTS ON, ENGINE, ESP/BAS AND TRACTION LIGHTS, DEALER STATES IT NEEDS THE TIPM REPLACE AND IS CHARGING ME TO REPLACE IT BUT THIS IS A PROBLEM THAT CHRYSLER KNOWS ABOUT IT FROM OTHER CARS BUT I DO NOT HAVE A RECALL FOR MY CAR TO REPLACE THIS PART
Other or unspecified, Jan 4, 2016
THE BLEND DOOR ON THE DRIVERS SIDE HAS STOPPED WORKING. SO MY VENTS ON THE DRIVER SIDE ONLY BLOWS COLD AIR. THE GEAR THAT SLIDES INTO THE BLEND DOOR AND HOOKS TO THE ACTUATOR HAS BROKEN.. THE JEEP DEALERSHIP THAT I WENT TO SAYS THAT THEY DO NOT HAVE THESE PARTS ANYMORE, SO I CAN NOT FIX THIS ISSUE.
Electrical system, Air bags, Other or unspecified, Nov 12, 2015
VEHICLE HAD ISSUE RESOLVED BY RECALL P57 WHERE KEY FOB WOULD STICK IN IGNITION BETWEEN OFF AND ON. THE KEY FIRST GOT STUCK IN THE IGNITION ON 8/14/14, A MEMORABLE DAY, BECAUSE IT HAPPENED ON THE DAY WE WERE GOING TO THE TITLE COMPANY TO CLOSE ON OUR FIRST HOME. AT THE SAME TIME THE IGNITION SWITCH ISSUE STARTED THE AIRBAG LIGHT CAME ON AND ALL THE STEERING WHEEL FUNCTIONS ARE DISABLED. THE HORN NO LONGER WORKS. IT IS UNKNOWN IF THE AIRBAGS WORK. THIS IS CLEARLY A SAFETY ISSUE BUT THE DEALERSHIP WANTS TO CHARGE $90 JUST TO HOOK THE VEHICLE UP TO THEIR MACHINES TO DIAGNOSE WHAT IS GOING ON AND WILL NOT CONSIDER THIS AS RELATED TO THE RECALL P57. NOT BEING ABLE TO HONK IN THE INTEREST OF SAFETY IS A PROBLEM. IT IS UNKNOWN IF THE AIRBAGS ARE FUNCTIONAL SO I GUESS IT WILL TAKE GETTING IN AN ACCIDENT TO FIND OUT (AN ACCIDENT WHICH CANNOT BE PREVENTED BY HONKING MY HORN TO WARN ANOTHER DRIVER).
Steering, Electrical system, Other or unspecified, Aug 25, 2015
I HAVE BEEN WAITING FOR OVER A YEAR FOR A PART THAT DOESN'T EXIST. IT HAS GOTTEN A LOT WORSE WITH THE HUMIDITY CHANGES AND EVERY TIME I START THE JEEP IT STICKS. I WAS TOLD TO CALL AT THE BEGINNING OF EVERY WEEK TO SEE IF THE PART COMES IN. THEY ALSO TOLD ME THAT THEY ARE LIMITED TO HOW MANY THEY GET EACH WEEK. I AM BEYOND THIS BULL CRAP ON WAITING FOR A PART THAT'S JUST SO SIMPLE AS THEY CLAIM TO REPLACE.
Electrical system, Other or unspecified, Engine, Aug 9, 2015
CHRYSLER HAS A RECALL FOR MY 2008 JEEP GRAND CHEROKEE FOR THE IGNITION SWITCH P57/NHTSA 14V-567. THE PART IS NOT AVAILABLE TO REPAIR MY VEHICLE AND THEY DO NOT HAVE AN ESTIMATED OR ACTUAL DATE THIS PART WILL BE IN. CHRYSLER REFUSES TO ACCOMMODATE THE CUSTOMERS WITH A LOANER VEHICLE. WHY IS CHRYSLER NOT ACCOUNTABLE FOR MY CAR TROUBLES AFTER THE RECALL (WHICH I NEVER RECEIVED A RECALL NOTICE)? THE GOVERNMENT FINED CHRYSLER 70 MILLION DOLLARS AND WILL FINE ADDITIONAL MONIES IF THE VEHICLES ARE NOT REPAIRED. WHY AM I SUFFERING AND NOT BEING ACCOMMODATED WITH A WORKING VEHICLE WHEN THE BILLION DOLLAR INDUSTRY (CHRYSLER) HAS A MISHAP? MY EXPERIENCE: - WHEN VEHICLE IGNITION IS TURNED OFF IT ONLY GOES THE WAY, THE KEY FOB STICKS AND WILL NOT EXIT. THIS CAUSES THE RADIO CLOCK LIGHT AND THE GEAR SHIFT PANEL TO STAY LIT, WHICH IN TURN DRAINS THE BATTERY. (HAD TO PURCHASE A JUMP START KIT $70.00 + TAX) FOR WHEN THE BATTERY IS DEAD. -SINCE, THE KEY WILL NOT EXIT THE IGNITION I MUST LEAVE MY WORK AREA AT LEAST TWICE A DAY (SOMETIMES MORE) TO CHECK, IF THE KEY FOB WILL COME OUT. ONCE IT TOOK 11 HOURS BEFORE KEY WOULD EXIT, AFTER RUNNING THE ENGINE FOR OVER 3 HOURS. I AM IN JEOPARDY OF LOSING MY LIVELIHOOD IF THIS ISSUE CONTINUES FOR MUCH LONGER. IT HAS BEEN GOING ON FOR MONTHS. THE RECALL STARTED NOVEMBER, 2014. HOW LONG WILL I SUFFER, BECAUSE I DONT HAVE MONEY TO PURCHASE A DIFFERENT VEHICLE AND WHY DOES THIS ALWAYS AFFECT THE MOST UNFORTUNATE INDIVIDUALS LIKE ME. -THERE IS A 90% CHANCE THAT MY VEHICLE WILL BE STOLEN (SINCE KEY IS LEFT IN THE IGNITION). I WORK IN DURHAM, NC ON THE WEEK-END; I PRAY THAT I WILL BE ABLE TO GET BACK TO RALEIGH IF THIS HAPPENS. I CRY MOST NIGHTS IN FEAR OF LOSING MY JOBS. PLEASE, HELP ME!!!!!!
Electrical system, Other or unspecified, Jul 26, 2015
I GET ROUTINE MAINTENANCE ON MY VEHICLE AND IT IS IN EXCELLENT CONDITION. I WAS HEADING OFF TO WORK AND IT WOULD NOT START WHATSOEVER. NO CLICKING, NO NOISE; NOTHING HAPPENED. I TOOK IT TO A DEALERSHIP WHERE IT WAS THERE FOR A WEEK, AND I WAS TOLD IT WAS DUE TO THE IGNITION RECALL FROM CHRYSLER. I HAVE BEEN GOING BACK AND FORTH WITH CHRYSLER AS TO WHEN I CAN GET INFO ON THE PART. I GET NO RESPONSE FROM THEM. I HAVE WASTED SO MUCH TIME AND VACATION DAYS TO GET THIS TAKEN CARE OF. I GET NOTHING. I HAVE TO PAY UPFRONT FOR MY RENTAL CAR WHICH CHRYSLER TELLS ME I CAN THEN APPLY FOR A REIMBURSEMENT THAT TAKES 60 DAYS TO GET BACK IF APPROVED. I AM MAKING PAYMENTS ON A DEAD CAR THAT HAS NO SOLUTION TO IT. IN THE MEANTIME, THE DEALERSHIP IS TELLING ME THAT IT IS NOT THEIR PROBLEM AND I HAVE TO DEAL WITH CHRYSLER DIRECTLY. I AM STUCK AND OUT OF OPTIONS I JUST DON'T KNOW WHAT TO DO. IT IS VERY FRUSTRATING AND CHRYSLER DOESN'T EVEN CARE ABOUT THE FACT THAT I FULLY TRUSTED THEM IN THE FIRST PLACE BY MAKING THIS PURCHASE FOR MY FAMILY'S MAIN TRANSPORTATION. PLEASE IF THERE IS ANYTHING I CAN DO TO FURTHER DISCUSS MY SITUATION TO GET A BETTER RESPONSE FROM CHRYSLER PLEASE LET ME KNOW. I WILL NEVER BUY ANOTHER CHRYLER JEEP VEHICLE IN MY LIFETIME.
Other or unspecified, Jun 27, 2015
ON OR ABOUT 19 NOV 2014, I RECEIVED A RECALL NOTICE FROM CHRYSLER ON THE "IGNITION SWITCH" FOR MY 2008 JEEP GRAND CHEROKEE OVERLAND EDITION. THAT NOTICE NUMBER IS P57/NHTSA 14V-567. I HAVE CALLED THE DEALER SEVERAL TIMES TO ASK ABOUT AVAILABILITY OF PARTS TO HAVE MY JEEP REPAIRED....ALL TO NO AVAIL. THE DEALER SAYS THEY HAVEN'T RECEIVED THE PARTS FROM CHRYSLER. TODAY IN THE MAIL I RECEIVED ANOTHER RECALL NOTICE, THIS TIME FOR THE "FINAL DRIVE CONTROL MODULE", RECALL NOTICE P73. AFTER ANOTHER UNSUCCESSFUL CALL TO THE DEALER, I DECIDED TO CALL THE FCA (FIAT CHRYSLER AUTOMOBILES) US CUSTOMER ASSISTANCE CENTER AT 1-800-853-1403 AND SEE WHAT CHRYSLER'S STORY WAS. AT FCA, I SPOKE WITH A VERY NICE AND LIKELY VERY YOUNG WOMAN NAMED STEPHANIE WHO INFORMED ME THAT CHRYSLER DOES NOT HAVE A SUBCONTRACTOR TO MAKE THE PART NEEDED TO MAKE THE REPAIR. SHE INFORMED ME THAT I WOULD BE PLACED ON THE "LIST" OF THOSE TO BE NOTIFIED BY EMAIL WHEN A PART BECAME AVAILABLE. THAT IS AN UNACCEPTABLE ANSWER AND I TOLD HER I WOULD BE CONTACTING THE NHTSA WITH MY COMPLAINT. NOW ON YOUR SITE, I SEE THAT YOU ARE ABOUT TO HOLD HEARINGS ON RECALL REPAIR DELAYS BY CHRYSLER AND CLEARLY MY STORY FALLS WELL WITHIN THOSE PARAMETERS. LET'S SEE WHAT YOU CAN DO TO BREAK THROUGH THIS LOGJAM....THREATEN NOT TO LOAN THEM MONEY THE NEXT TIME THEY SCREW UP OR WHATEVER. THANKS.