2009 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 138 owner complaints filed for this model year. This is the 24th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2009 reports, 4 involved a crash. 1 person was injured.
What owners report most often
Recalls and investigations
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
SuspensionJun 19, 2009
ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOSS OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.
THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.
ROCK KRAWLER WILL NOTIFY OWNERS AND PROVIDE A FREE REMEDY. THE SAFETY RECALL BEGAN ON OCTOBER 15. 2008. ALL THE AFFECTED UNTITS HAVE BEEN REMEDIED. OWNERS MAY CONTACT ROCK KRAWLER AT 1-518-270-9822.
Campaign 09E039000 on NHTSA.gov
Electrical system, wiringApr 9, 2009
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V118000 on NHTSA.gov
Representative owner complaints
138 reports, newest first.
Engine, Jul 23, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE OCCURRED ON THREE OTHER OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Steering, Electrical system, Engine, Jul 21, 2014
WHILE DRIVING THE JEEP GRAND CHEROKEE, THE CAR COMPLETELY TURNS OFF WHILE IN DRIVE. WITHIN SECONDS POWER STEERING IS LOST. THIS OCCURS WITHOUT ANY INITIATING EVENT AND OCCURS AT RANDOM. MOST RECENTLY THE ISSUE OCCURRED WHILE DRIVING AT 65 MPH. THE CAR HAS BEEN SERVICED 8 TIMES, WITHOUT ANYTHING BEING RESOLVED. *TR
Power train, Jul 13, 2014
THE FOLLOWING INCIDENTS OCCURRED AFTER PERFORMANCE OF CHRYSLER SAFETY RECALL N23/NHTSA 13V-175. WE USE OUR 2009 GRAND CHEROKEE AS A TOWED VEHICLE BEHIND OUR MOTORHOME. PRIOR TO RECALL EXECUTION THE 4WD SYSTEM PERFORMED AS EXPECTED BY GOING INTO THE "N" POSITION WHEN SELECTED. SINCE RECALL N23 I HAVE EXPERIENCED SEVERAL INSTANCES OF FAILURE OF THE TRANSFER CASE TO SHIFT INTO "N". EVEN REPLACING THE TRANSFER CASE ACTUATOR AT MY EXPENSE ONLY TO INCUR THE SAME SITUATION TWO TIMES AGAIN. THE FIRST OCCURRENCE, POST RECALL,RESULTED IN MY HAVING TO PAY $91.17 FOR A "RESET" OF THE ACTUATOR WHEN OUT OF TOWN AND THEN I PAID ($789.30) FOR REPLACEMENT OF THE ACTUATOR AFTER ARRIVING HOME AT MY LOCAL DEALERSHIP. NEXT FAILURE OCCURRED AFTER FOUR ACTIVATIONS WHEN OUT OF TOWN RESULTING IN A JEEP DEALER AGAIN PERFORMING N23. THAT ACTION ALLOWED US TO RETURN HOME AND NOW AFTER ONLY THREE ACTIVATIONS OF THE ACTUATOR, I FIND THE "SERVICE 4WD SYS" WARNING WHEN "N" IS SELECTED. I HAVE NOT CONTACTED MY DEALER ABOUT THIS LATEST FAILURE BUT WILL VERY SOON. WE SIMPLY CAN NOT HAVE THIS TYPE OF CONDITION WITH OUR VEHICLE. DURING ONE OF THE FAILURES, THE WIFE DROVE THE GC AND I DROVE THE MOTORHOME OVER 300 MILES DUE TO A DEATH IN THE FAMILY AS WE DID NOT FIND IT CONVENIENT, AT THAT MOMENT, TO ONCE AGAIN ATTEMPT REPAIRS ON THIS CAR. IN RESEARCHING THIS SITUATION ON THE INTERNET, I FIND THAT THERE ARE MANY OTHERJEEP OWNERS IN THE SAME SITUATION POST N23. PLEASE VERIFY THIS STATEMENT BY REVIEWING ANY JEEP FORUM AS WELL AS WWW.IRV2.COM.IN SOME CASES OWNERS (LIKE US) HAVE HAD TO PAY FOR REPAIRS AND IN OTHER CASES, DEALERS REPAIRED THE VEHICLES AT NO COST TO THE OWNERS. IT SHOULD BE OBVIOUS TO ANYONE THAT CHRYSLER CAUSED THIS SITUATION DESPITE THEIR REFUSAL TO PUBLICLY ACCEPT RESPONSIBILITY. A SOFTWARE REWRITE WON'T REPAIR A CRACKED CIRCUIT BOARD. PLEASE MAKE THINGS RIGHT.THANK YOU. *TR
Equipment, Jul 8, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE KEY WAS NOT WORKING PROPERLY AND IT FAILED TO OPEN THE DOOR. THE CONTACT STATED THAT THE PLASTIC HAD BEGUN TO DECAY. THE CONTACT STATED THAT DUE TO THE FAILURE TWO KEYS HAD TO BE REPLACED. THE FAILURE MILEAGE WAS 48,387.
Engine, Jul 3, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED AND RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES. THE DEALER WAS UNABLE TO LOCATE AND DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000...UPDATED 09-05-14 *BF UPDATED 09/16/2014 *JS
Fuel system, Gasoline, Electrical system, Jun 25, 2014
TWICE WITHIN THE PAST MONTH, MY 2009 JEEP GRAND CHEROKEE WITH APPROXIMATELY 85,000 MILES HAS STALLED ON ME WHILE DRIVING. BOTH TIMES I TOOK IT TO A GARAGE; THE SECOND TIME I TOOK IT TO A JEEP DEALER/SERVICE CENTER. NO CODES WERE THROWN EITHER TIME AND NEITHER SERVICE PERSON WAS ABLE TO DUPLICATE THE PROBLEM. IT MAY BE A COINCIDENCE, BUT BOTH TIMES THIS HAPPENED, I HAD FILLED MY TANK WITH GAS THAT DAY. ON BOTH INSTANCES, I WAS ABLE TO PUT THE CAR IN PARK AND RESTART THE CAR WITH NO ISSUES. ADDITIONALLY, FOR THE PAST FEW MONTHS, THE CAR OFTEN DOES NOT START ON THE FIRST TRY. IT WILL START WITH NO PROBLEMS ON THE SECOND ATTEMPT. DEALERSHIP HAS REPLACED THE WIN MODULE; THIS DID NOT SEEM TO HELP. THE THROTTLE BOTTLE WAS ALSO REPLACED IN CASE THAT WAS CAUSING THE STALLING; THAT DID NOT HELP EITHER.I NOW FEEL AS IF I AM RISKING MY LIFE AND MY KIDS' LIVES EVERY TIME I STEP INTO THE CAR AND TAKE IT ON THE HIGHWAY. IF THIS STALLING ISSUE HAPPENS ON A HIGHWAY, WE COULD BE KILLED IN AN INSTANT. VERY DANGEROUS AND THE SERVICE PEOPLE DON'T SEEM ALL THAT CONCERNED...THEY CAN'T PINPOINT THE ISSUE SO THEY CHARGE ME $100+ AND SEND ME ON MY WAY. *TR
Electrical system, Jun 23, 2014
WHILE I AM DRIVING THE KEY WILL FLIP BACK, THUS SHUTTING THE CAR OFF WHILE IN MOTION. IT HAS HAPPENED SEVERAL TIMES, HITTING BUMPS, AND SIMPLY DRIVING ALONG THE ROAD. EVERYTHING WILL LOCK UP, CAN NOT STEER, I HAVE ALMOST WRECKED ON SEVERAL OCCASIONS. *TR
Vehicle speed control, Jun 11, 2014
TL * THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE LAREDO (NA). THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE PAST 60 MPH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO STATED THAT THE INPUT SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 15,000.
Steering, May 29, 2014
SUDDEN LOSS OF POWER STEERING WHILE DRIVING IN JAN . POWER STEERING PUMP REPLACED. IN MAY SAME PROBLEM OCCURRED WHILE EXITING I-91 ON RAMP. THE CAR IS PRESENTLY AT DEALERS NOW FOR , HOPEFULLY , A SOLUTION. *TR
Vehicle speed control, Engine, May 28, 2014
AFTER DRIVING PROLONGED TIME ON XPRESSWAY AND SLOWING DOWN OR STOPPING, THE JEEP HESITATES, MISFIRES AND LETS OUT GIANT CLOUDS OF WHITE SMOKE OUT TAILPIPE AFTER ACCELERATING WITH PARTIAL OR FULL THROTTLE. ALMOST CAUSED MAJOR FREEWAY ACCIDENT MULTIPLE TIMES TRYING TO SWITCH LANES OR PULL ONTO FREEWAY ONRAMP. CAR BEEN INTO DEALERSHIP 3 OR MORE TIMES FOR SAME COMPLAINTS. SINCE CAR THROWS NO CODES AND DEALERSHIP CAN'T REPLICATE THE PROBLEM ON THEIR TEST DRIVES, DEALER JUST KEEPS HANDING THE JEEP BACK TO ME AND SAYING NO ISSUE WITH JEEP. MY JEEP HAS ALSO STALLED UNDER HARD BRAKING ON AT LEAST ONE OCCASION. VERY DANGEROUS CONDITION(S) WITH NO SATISFACTION FROM DEALER SERVICE DEPARTMENT. CHRYSLER ALSO CONTACTED AND OPENED CASE FILE. THEY WOULDN'T AUTHORIZE ANY WORK TO BE DONE TO THE JEEP EITHER. CAR HAS BEEN SERVICED PROPERLY, HAS 90K MILES CURRENTLY AND A LIFETIME WARRANTY FROM CHRYSLER WHICH SEEMS WORTHLESS AS CHRYSLER WON'T PICK UP A SCREWDRIVER TO LOOK FOR PROBLEM IF THE JEEP DOESN'T THROW A CODE. ABSOLUTELY NUTS. *TR
Engine and engine cooling, May 20, 2014
THE VEHICLE HAS ON MORE THAN ONE OCCASION STALLED WHILE DRIVING. *TR
Power train, May 3, 2014
JEEP SHIFTED TO NEUTRAL UPON STARTUP AND ROLLED DOWNHILL IN PARK. (JAN. 2013) NOTE THERE IS A RECALL ON THIS ISSUE CHRYSLER/JEEP "N23". I HAD NOT HAD THE RECALL SERVICE PERFORMED. I SCHEDULED THE RECALL SERVICE, WHICH WAS DONE AT BOSAK JEEP, MERRILLVILLE IN, IN FEBRUARY 2013. THE SERVICE IS A SOFTWARE UPDATE TO THE FINAL DRIVE CONTROL MODULE (FDCM). THE REASON FOR THIS COMPLAINT IS TO STATE THAT THE SOFTWARE UPDATE PERFORMED ELIMINATES SPECIFIC FUNCTIONALITY FROM THE VEHICLE, NAMELY 4-WHEEL DRIVE LOW RANGE AND NEUTRAL MODES (JEEP BEING TOWED/TRANSFER CASE DISCONNECT). THE ELIMINATION OF THESE FUNCTIONALITIES IS CREATING A "BLACK MARKET" OF OWNERS WHO ARE SWAPPING OUT THE UPDATED FDCMS WITH PRE-UPDATED ONES; AND HAS INITIATED DISCUSSION OF PERSONS "HACKING" THE FDCM CODE TO REGAIN THE FUNCTIONALITIES. HTTP://WWW.JEEPFORUM.COM/FORUM/F67/N23-RECALL-ISSUE-NO-4-LOW-1561787/INDEX168.HTML MY VEHICLE, AFTER THE UPDATE, HAS THE "SERVICE 4WD SYSTEM" LIGHT UPON ATTEMPTS TO ENGAGE 4WD LOW RANGE. SOFTWARE FIXES OF HARDWARE FAILURE IS SPECIOUS ENGINEERING. *TR
Fuel system, Gasoline, Power train, Electronic stability control (ESC), Mar 12, 2014
AFTER RECEIVING N23 SAFETY RECALL "FIX" LOST USE OF 4WD LOW RANGE (WHICH ALSO ALLEGEDLY COMPROMISES CLUTCH PACKS CONTROLLING HIGH-RANGE 4WD SYSTEM TORQUE/POWER DISTRIBUTION). JEEP DEALER DIAGNOSED AND REPLACED TRANSFER CASE ACTUATOR. "FIX" LASTED 1MO. RETURNED TO DEALER; TROUBLE CODES CLEARED. PROBLEM RETURNED IN LESS THAN 24H. THIS IS THE CORRESPONDENCE SENT TO JEEP: ...I BELIEVE THIS TO BE A SOFTWARE ISSUE, AND MY REASONS ARE THIS: 1) THE ACTUATOR WORKS AS DESIGNED AFTER ALL CODES ARE RESET/CLEARED (THOUGH THE DURATION FOR WHICH THIS WORKS IS NOT CONSISTENT) 2) PULLING A FUSE FOR THE FDCM IS THE SAME AS "RESETTING/CLEARING" THE TROUBLE CODE - THIS DOES NOT POINT TO THE HARDWARE AS THE PROBLEM. 3) IF I UNDERSTAND THE SYSTEM CORRECTLY, LOSING FUNCTIONALITY OF THIS PORTION OF THE SYSTEM, WITH MY QUADRA-DRIVE II, CAUSES A SAFETY SIDE-EFFECT OF COMPROMISED TRACTION CONTROL SINCE THE CLUTCH PACKS IN THE TRANSFER CASE FOR AWD FUNCTION MALFUNCTION WHEN THE TROUBLE CODE IS LODGED. THIS VEHICLE OPERATED NORMALLY (ALBEIT WITH RISK OF A ROLL-AWAY WHEN REMOTE START IS USED WITHOUT THE PARKING BRAKE) PRIOR TO THE N23 RECALL. FOR IT TO ONLY EXHIBIT ISSUES AFTER THE RECALL, THEN CONTINUE TO EXHIBIT THEM AFTER REPLACING THE TRANSFER CASE ACTUATOR MAKES THE SOFTWARE UPDATE HIGHLY SUSPECT AS A CONTRIBUTING FACTOR, IF NOT A ROOT CAUSE. I BELIEVE THIS ISSUE (IF IT IN FACT COMPROMISES THE TRACTION CONTROL SYSTEM) IS A SERIOUS SAFETY CONCERN, AND BELIEVE THAT IF FCA CANNOT FIND A SOLUTION QUICKLY, I WILL TAKE ACTION. I USE MY JEEP DAILY TO COMMUTE ON PUBLIC ROADS, AND CANNOT CONTINUE TO AFFORD TO HAVE IT OUT OF SERVICE OR AT RISK OF INCREASED SAFETY HAZARD. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE... THIS IS UNACCEPTABLE AND THERE ARE MANY OTHERS WITH THE SAME ISSUE. A RECALL SHOULDN'T REDUCE FUNCTIONALITY OF THE VEHICLE. PERIOD. *TR
Electrical system, Mar 11, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE POWER LOCKS, WINDOWS, AND INTERIOR LIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT A WIRE IN DRIVER'S SIDE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,652. *TR
Fuel system, Gasoline, Mar 6, 2014
VEHICLE IS EQUIPPED WITH THE 5.7L HEMI ENGINE. UPON STARTING THE VEHICLE, IDLE WAS VERY ROUGH, AND VEHICLE SHUT OFF. CHECK ENGINE LIGHT CAME ON. IMMEDIATELY, ESTARTED THE VEHICLE AND EXPERIENCED NO FURTHER ISSUE, HOWEVER CEL STAYED ILLUMINATED. AFTER A COUPLE QUICK TRIPS AROUND THE NEIGHBORHOOD THE CEL TURNED OFF AND THE VEHICLE RAN NORMAL. A COUPLE DAYS LATER WHILE ACCELERATING FROM A STOP AT A TRAFFIC LIGHT THE VEHICLE STALLED, AND THE CEL CAME BACK ON. RESTARTED THE VEHICLE, AND IT RAN NORMAL THE REMAINDER OF THE DAY, CEL STAYED LIT FOR A WHILE, BUT EVENTUALLY TURNED OFF. APPROXIMATELY 4-5 DAYS LATER, THE VEHICLE STALLED AGAIN WHILE WAITING AT A TRAFFIC LIGHT. CEL CAME ON. I RESTARTED THE VEHICLE, AND DROVE IT HOME. I PULLED THE CODE FOR THE CEL USING MY ODB READER, AND IT WAS A P0129 (BAROMETRIC PRESSURE OUT OF RANGE). I TOOK THE VEHICLE TO THE DEALERSHIP, BY THE TIME I GOT THERE THE CEL WAS NO LONGER LIT. THE DEALERSHIP WAS ABLE TO FIND THE STORED CODE, BUT SAID THAT THEY COULD NOT REPRODUCE THE PROBLEM. THEY CHECKED THE MAP SENSOR, AND SAID IT WAS FINE, BUT REFUSED TO TAKE ANY FURTHER ACTION SINCE IT WAS NOT EXHIBITING ANY ISSUES ASIDE FROM THE STORED CODE THEY FOUND. SEARCHING THE INTERNET, I'VE FOUND MULTIPLE PEOPLE WITH THE SAME ISSUE ON THIS SERIES GRAND CHEROKEE, MANY, AS I, WHO ARE FRUSTRATED WITH NO RESOLUTION FROM THE MANUFACTURER. DEALER HAS ADVISED ME TO COME PICK UP MY VEHICLE, WITHOUT ANY FIX OR EXPLANATION AS TO WHAT IS CAUSING THIS. THIS IS A SAFETY ISSUE AS THE VEHICLE CAN AND WILL STALL IN TRAFFIC CREATING A POTENTIAL FOR A TRAFFIC COLLISION OR LOSS OF CONTROL. *TR
Power train, Electrical system, Mar 3, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO NEUTRAL. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR
Power train, Feb 2, 2014
DEALER PERFORMED N23 RECALL IN AUGUST 2013, SINCE RECALL PERFORMED, JEEP HAS BEEN BACK TO SEVERAL DEALERS 10-11 TIMES. SINCE RECALL, CAN NOT PUT JEEP INTO FREEWHEEL OR 4 LOW. JEEP WAS PURCHASED SPECIFICALLY FOR TOWING BEHIND MOTORHOME. HAVE SPENT HUNDREDS OF DOLLARS TO RETURN TO DEALER AND MANY HOURS OF PERSONAL TIME. HAVE ALSO DRIVEN VEHICLE HUNDREDS OF MILES WHEN TOW MODE FAILED AFTER WE PULLED BEHIND MOTORHOME. WE ARE CONCERNED THAT OUR VEHICLE MAY SHIFT INTO GEAR WHILE TOWING AND JEOPARDIZE US OR THE SAFETY OF OTHERS. WE ARE ALSO CONCERNED THAT OUR JEEP MAY SHIFT INTO NEUTRAL AT A TIME THAT WOULD RISK OUR SAFETY AND THE SAFETY OF OTHERS. *TR
Power train, Feb 1, 2014
I BROUGHT MY VEHICLE INTO MY DEALERSHIP FOR A RECALL THAT I WAS SUGGESTED TO DO. THE RECALL # IS: N23. NOW, THERE IS ANOTHER PROBLEM WITH LOW GEAR 4X4 AND NEUTRAL POSITION. I CANNOT USE THESE MODES. THIS IS A COMMON PROBLEM, WE FOUND OUT THROUGH THE DEALER, THAT HAPPENS AFTER I HAVE BROUGHT IN MY VEHICLE FOR THE ORIGINAL( N23) RECALL. I CALLED CHRYSLER AND THEY ADVISED ME TO GO BACK TO MY DEALERSHIP. I WENT BACK TO MY DEALERSHIP AND THEY JUST SAID THEY CAN'T KEEP RESETTING THIS FAULT CODE. I TOLD THE BBB ABOUT THIS, AND THEY SUGGESTED I GO BACK TO MY DEALERSHIP, CHRYSLER TOLD THEM THAT, AND THEY CLOSED MY CASE. HOW DO I DRIVE MY VEHICLE SAFELY NOW. I CAN'T USE MY GEARS FOR WHICH I BOUGHT THIS SUV FOR. WHAT DO I DO NOW? PLEASE HELP ME. I SEEM TO BE GETTING THE RUN-AROUND. (APPARENTLY, SEARCHING N23 PROBLEMS ON "GOOGLE" WILL SHOW THERE ARE MANY OTHERS WITH THE SAME ISSUE). THANK YOU. *TR
Exterior lighting, Jan 23, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO AUTOMATICALLY ADJUST FOR MAXIMUM VISIBILITY DURING NIGHT DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 2/26/14*CN
Power train, Dec 30, 2013
HAD TRANSFER CASE RECALL COMPLETED IN OCTOBER HAD NO PROBLEM BEFORE NOW CANNOT PUT TRANSFER CASE INTO NEUTRAL. HAD CAR BACK TO MY DEALER 7 DIFFERENT TIMES TWICE THEY KEPT IT FOR A FEW DAYS WHEN I GET HOME IT WILL NOT GO INTO NEUTRAL ALSO CAR WAS IN A DEALER IN LANSING MI. ONCE AND IT WAS IN A HENDERSON NV DEALER IT IS NOW DEC. 29 AND IT WILL NOT GO INTO NEUTRAL HAD IT IN NEVADA 2 TIMES. JEEP CUSTOMER SERVICE IN AUBURN MI.DON'T WANT TO HELP. *TR
Engine, Nov 22, 2013
TL* THE CONTACT OWNS A 2009 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER HAVING THE ELECTRONIC KEY FOB REPLACED, THE VEHICLE STARTED TO SPORADICALLY STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 88,000.
Vehicle speed control, Nov 8, 2013
I WAS DRIVING ON THE LONG ISLAND EXPRESSWAY AND AS I WAS TRYING TO ACCELERATE, THE GAS PEDAL STOPPED WORKING AND THE CAR SLOWED DOWN. I ATTEMPTED TO PRESS DOWN ON THE GAS PEDAL AGAIN, TO NO AVAIL. THE CAR STARTED TO DECELERATE. I HAD TO PUT MY HAZARD LIGHTS ON AND GET ON THE SHOULDER. I PUT MY FOOT UNDER THE GAS PEDAL TO SEE IF ANYTHING WAS STUCK UNDER IT, BUT THERE WERE NO FOREIGN OBJECTS. LUCKILY, I WAS NOT HIT AND I WAS IN THE RIGHT HAND LANE. THIS WAS A VERY POTENTIALLY DANGEROUS SITUATION. *TR
Equipment adaptive/mobility, Oct 21, 2013
THE VEHICLE SHUT OFF WHILE IN MOTION AND WILL REFUSE TO START MULTIPLE TIMES OVER A PERIOD OF 1.5 MONTHS. THE VEHICLE SHUT OFF ON ME 3 TIMES WHILE I WAS IN MOTION APPX DATE 7/1/13, 5 TIMES, 7/3/13,2 TIMES 7/4/13, 2 TIMES 7/10/13, 3 TIMES 7/12/13, 7/30/13 12 TIMES IN THE MONTHS OF AUGUST AND EARLY SEPTEMBER THE VEHICLE IS SUPER UNSAFE THE DRIVER NEVER KNOWS WHEN IT WILL SHUT OFF, ANDMULTIPLE TIMES EVEN AFTER THE GANLEY JEEP DIAGNOSED THE TRUCK AND I PAID FOR EVERY TIME THE VEHICLE WENT TO THERE TO GET REPAIRED C/O THE SAME ISSUE. THE DEALER SHIP DID GIVE ME LOANER VEHICLE BUT THEY NEVER REPAIRED MY VEHICLE AND NOW THE DEALER SHIP REFUSES TO WORK ON MY VEHICLE.I DID NOTIFY DAMILER CHYRSLER, THEY GAVE ME A CLAIM NUMBER CLAIM NO. # CASE #:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Sep 20, 2013
WHILE DRIVING ON A FREEWAY THE CAR STALLED AND HAD DIFFICULTY CONTROLLING THE CAR TO THE ROAD SHOULDER. THE CAR WAS RESTARTED AFTER STOPPING FOR FEW MINUTES. THE CAR DEALERSHIP COULD NOT IDENTIFIED FAILURE CODE. THIS HAPPENED AGAIN IS AUGUST 2013 AND MOST RECENTLY ON SEPTEMBER 19, 2013. THE LAST TIME THE CAR WOULD NOT START AND IT WAS TOWED TO THE DEALERSHIP. I AM WAITING FOR THEIR DIAGNOSES. *TR
Power train, Aug 28, 2013
TL* THE CONTACT OWNS A 2009 JEEP GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WOULD NOT DOWN SHIFT. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS APPLIED THE VEHICLE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A CIRCUIT IN THE DOWN SHIFT MODE THAT WOULD HAVE TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *TT