2010 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 118 owner complaints filed for this model year. This is the 25th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2010 reports, 10 involved a crash and 4 involved a fire. 4 people were injured.
What owners report most often
Recalls and investigations
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
Electrical system, ignition, moduleMay 11, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 CHRYSLER 300, DODGE CHALLENGER, CHARGER, JEEP COMMANDER, GRAND CHEROKEE AND DODGE RAM VEHICLES. THESE VEHICLES MAY HAVE BEEN BUILT WITH A WIRELESS IGNITION NODE (WIN) MODULE EXHIBITING A BINDING CONDITION OF THE SOLENOID LATCH.
THE RESULT OF THE DEFECT COULD LEAD TO A CONDITION WHERE THE KEY MAY BE REMOVED FROM THE IGNITION SWITCH (WIN MODULE) PRIOR TO PLACING THE SHIFTER IN PARK. THIS COULD RESULT IN THE POTENTIAL FOR UNINTENDED VEHICLE MOVEMENT AND COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT AND REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE AUGUST 23, 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V200000 on NHTSA.gov
EquipmentMar 5, 2010
CHRYSLER IS RECALLING MODEL YEAR 2010 JEEP COMMANDER AND GRAND CHEROKEE VEHICLES. THEY MAY HAVE BEEN BUILT WITH AN IMPROPERLY MANUFACTURED REAR TRACK BAR.
REDUCED VEHICLE STABILITY COULD OCCUR INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR TRACK BAR BUSHING RETAINING HOOP AND REPLACE THE REAR TRACK BAR IF ANY ARE FOUND TO BE MIS-POSITIONED. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V085000 on NHTSA.gov
Service brakes, hydraulicJan 11, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 CHRYSLER SEBRING; DODGE AVENGER AND NITRO; JEEP LIBERTY, COMMANDER AND GRAND CHEROKEE; AND MODEL YEAR 2009-2010 DODGE RAM TRUCK. THESE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPERLY FORMED OR MISSING BRAKE BOOSTER INPUT ROD RETAINING CLIP.
THIS COULD RESULT IN BRAKE FAILURE WITHOUT WARNING WHICH COULD CAUSE A CRASH.
CHRYSLER WILL REPLACE THE BRAKE BOOSTER INPUT ROD RETAINING CLIP FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V009000 on NHTSA.gov
Electrical system, instrument cluster/panelNov 25, 2009
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 JEEP GRAND CHEROKEE PASSENGER VEHICLES MANUFACTURED FROM OCTOBER 22 THROUGH NOVEMBER 12, 2009. THE PASSENGER SIDE AIRBAG MAY NOT PROPERLY DEPLOY THROUGH THE INSTRUMENT PANEL TEAR SEAM.
THE AIRBAG MAY NOT PROPERLY PROTECT THE PASSENGER IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE TOP COVER OF THE INSTRUMENT PANEL FREE OF CHARGE. THE CAMPAIGN IS EXPECTED TO BEGIN IN DECEMBER 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V454000 on NHTSA.gov
Representative owner complaints
118 reports, newest first.
Electronic stability control (ESC), Feb 26, 2013
THIS IS THE SECOND JEEP I'VE HAD WITH JEEPS ESP SYSTEM THAT CANNOT BE CONTROLLED SAFELY WITH THIS PROGRAM ACTIVE ON OTHER THAN CLEAN DRY PAVED ROADS. IT APPEARS ESP ACTUALLY STAND FOR EXTREMELY STUPID PROGRAM AS THE PROGRAM HAS AN EXTREMELY BAD ACTION OF SLAMMING ON INDIVIDUAL BRAKES AT THE WORST POSSIBLE TIMES. ON 12/19/2009 WHILE TRAVELING ON BAILEY RD IN KENT COUNTY, MI THE ESP CAUSED THE LOST OF CONTROL OF OUR 2008 JEEP LIBERTY ON WET ICY ROADS. WE WENT AROUND A CURVE AND BEGAN TO CLIMB A HILL THE ESP STARTED SLAMMING ON ONE BRAKE AND THEN ANOTHER THUS THROWING THE VEHICLE FROM SHOULDER TO SHOULDER OF THE ROAD. I WAS ONLY ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER TURNING THE ESP OFF. IN EARLY MAY, 2010 I WAS INVOLVED IN AN AVOIDABLE ACCIDENT WITH MY 2008 LIBERTY WHEN THE ESP PREVENTED ME FROM SWERVING TO AVOID ANOTHER CAR STOPPED AT A GREEN LIGHT. AFTER THE IMPACT MY CAR STARTED TO SPIN THE ESP FIRED AGAIN CAUSING A SHIFT IN CAR"S KINETIC WEIGHT, CAUSING THE CAR FLIP AND THE STEERING WHEEL TO SPIN SHARPLY TO THE LEFT BREAKING MY WRIST AND TOTALING THE CAR. AFTER THIS ACCIDENT A BOUGHT A 2010 JEEP GRAND CHEROKEE WHICH I'VE FOUND CANNOT BE SAFELY CONTROLLED IN OTHER THAN IDEAL DRIVING CONDITIONS WITH THIS DANGEROUS PROGRAM ACTIVE. THIS PROBLEM IS COMPOUNDED BY THE FACT THAT IT CANNOT BE FULLY TURNED OFF AND IT COMES BACK ON IF THE CAR IS DRIVEN ABOVE 44 MPH OR THE IGNITION TURNED OFF FOR ANY REASON. ANY IDIOT WITH ANY DRIVING EXPERIENCE KNOWS BETTER THAN TO SLAM ON THE BRAKES ON WET ICY ROADS. ANY DRIVER WITH ANY ADVANCED DRIVING SKILLS IS NOT GOING TO SLAM ON THE BRAKES IN A TURN BUT INSTEAD WILL HIT THE GAS AND COUNTER STEER IF THEY START TO SLIP IN A TURN. UNFORTUNATELY THIS IS WHEN THE ESP SLAMS ON THE BRAKES AND TRIES TO ROLL THE VEHICLE. THIS PROGRAM NEEDS TO BE TURN OFF UNTIL IT CAN ACTUALLY UNDERSTAND WHAT THE DRIVER INTENDS TO DO. *TR
Tires, Feb 7, 2013
TL* THE CONTACT OWNS 2010 JEEP GRAND CHEROKEE 4X4 EQUIPPED WITH GOODYEAR EAGLE RS-A TIRES, SIZE 255/45/20 DOT (M612DVER4409). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE CENTER WHO STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRES EXHIBITED SIGNS OF TREAD SEPARATION. THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 33,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED THE TIRES WERE WORN FROM THE INSIDE. THEY WERE UNABLE TO BE ROTATED. UPDATED 04/19/2013 *JS
Tires, Jul 10, 2012
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE FRONT DRIVER SIDE TIRE WENT FLAT. THE CONTACT ADDED AIR TO THE TIRE AND WAS UNABLE TO DO SO BECAUSE THE VALVE CHORD WAS MISSING AND HAD SEEPED INTO THE TIRE. THE DEALER WAS NOTIFIED AND OFFERED TO REPAIR THE FAILURE AT NO COST TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 28,300.
Engine and engine cooling, Vehicle speed control, Apr 5, 2012
SHORTLY AFTER I PURCHASED THE VEHICLE, AS I WAS DRIVING, THE CAR WOULD LOOSE ALL ABILITY TO ACCELERATE. IT WAS LIKE THE CAR WOULD DROP INTO NEUTRAL FOR NO APPARENT REASON. THE ONLY WAY TO CORRECT THIS WAS TO PULL OVER AND RESTART THE CAR. I CONTACTED THE DEALERSHIP, BUT WAS TOLD THEY COULDN'T DO ANYTHING ABOUT IT UNLESS THE ISSUE WAS OCCURRING WHILE IN THE SERVICE DEPARTMENT. SINCE THIS ISSUE COULD POTENTIALLY CREATE INJURY TO ME AND CARS BEHIND ME, I CONTINUED TO ALERT THE DEALERSHIP SERVICE DEPARTMENT ON EACH EVENT. THEY ASKED ME TO KEEP A LOG OF WHEN IT WOULD HAPPEN, BUT AFTER DOING THAT FOR SEVERAL MONTHS, THERE APPEARED TO BE NO PATTERN. IT COULD HAPPEN ANY TIME, UNDER ANY WEATHER CONDITIONS, AT ANY SPEED, NO MATTER IF I WAS DRIVING 10 MINUTES OR 1 HOUR. THE DEALERSHIP WHERE I PURCHASED MY CAR CLOSED A COUPLE OF MONTHS AFTER MY PURCHASE, SO I BROUGHT THE CAR TO ANOTHER JEEP DEALER THAT KEPT IT FOR OVER A WEEK, AND MADE SOME CORRECTIONS OF WHAT THEY THOUGHT MIGHT BE CAUSING THE PROBLEM. I WAS LULLED INTO A FALSE SECURITY BECAUSE AFTER A FEW THOUSAND MILES, IT HAPPENED AGAIN. NOW, I CAN GO SEVERAL THOUSAND MILES, THEN OUT OF THE BLUE, JUST WHEN I THINK I'M SAFE, IT HAPPENS AGAIN. THEY CAN'T SEEM TO ISOLATE THE PROBLEM TO DO A REPAIR THAT WILL LAST. THE VEHICLES BEHIND ME DON'T KNOW MY CAR IS COASTING...THIS COULD CAUSE A REAR END COLLISION. THIS IS ESPECIALLY DANGEROUS IF I'M ON A HIGHWAY. I MAY HAVE TO CROSS SEVERAL LANES OF SPEEDING TRAFFIC TO GET TO THE SHOULDER TO RESTART THE CAR. WHEN I TAKE THE CAR IN, THEY DO A DIAGNOSTIC, BUT RESTARTING THE CAR RESETS THE DEFAULTS TO NORMAL. NOTHING EVER SHOWS UP. VERY DANGEROUS!!!! *TR
Visibility, Mar 13, 2012
TURNED JEEP ON PLACED IN REVERSE AND REAR WINDOW EXPLODED OUT WARD CAR WAS STILL IN GARAGE NOT MOVING AT TIME OF INCIDENT. *TR
Service brakes, Hydraulic, Feb 10, 2012
THE FRONT BRAKES ON MY 2010 JEEP GRAND CHEROKEE HAVE ALREADY BEGAN TO SQUEAK. I HAD THE VEHICLE SERVICED AT THE DEALERSHIP (BRAKE SERVICE) AND WAS INFORMED THAT THE ROTORS NEEDED RESURFACED. I FIND THIS COMPLETELY UNACCEPTABLE BEING A NEWER VEHICLE WITH AVERAGE ANNUAL MILEAGE. THE DEALERSHIP OFFERED ONLY THE ROTOR SERVICE AND TOLD ME THE ROTORS WOULD NOT BE REPLACED BY WARRANTY. *TR
Service brakes, Hydraulic, Oct 19, 2011
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH WHEN THE BRAKE WAS DEPRESSED AND A LOUD SQUEAKING NOISE EMITTED WITH THE BRAKE WARNING LIGHT ILLUMINATING INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOUR TIMES FOR THE SIMILAR FAILURE. THE TECHNICIAN STATED THE CONSTANT SQUEAKING NOISE WAS A NORMAL OCCURRENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,272.
Tires, Aug 11, 2011
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR EAGLE RS-A EMT 255/45/R20 TIRES. THE CONTACT STATED THAT BOTH FRONT TIRES WERE SEPARATING ALONG THE SIDEWALLS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE TIRES WERE IN THE PROCESS OF BEING REPLACED. THE CONTACT FELT THIS WAS A SAFETY ISSUE BECAUSE THE TIRES DID NOT HAVE A LOT OF MILEAGE ON THEM. THE FAILURE AND CURRENT MILEAGES WERE 21,000. THE VIN WAS NOT ACCEPTED AT THE TIME OF THE COMPLAINT.
Engine and engine cooling, Power train, Vehicle speed control, Jun 1, 2011
SEE ATTACHED LETTER DATED 25 MARCH 2010 ( SHOULD READ 25 MARCH 2011) BRIEFLY SUMMARIZED: THE VEHICLE ENGINE WILL SPEED UP TO BETWEEN 4000 AND 5000 RPM'S FOR NO REASON AND THE ONLY WAY TO GET THIS TO STOP IS TO PULL OVER TO THE SIDE OF THE ROAD AND SHUT THE ENGINE OFF AND RESTART IT. THIS HAS HAPPENED NUMEROUS TIMES AND IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED.
Tires, Feb 22, 2011
TL*THE CONTACT OWNS A 2010 JEEP CHEROKEE EQUIPPED WITH GOODYEAR PSA RUN FLAT TIRES, SIZE P255/45/R20.(NA) THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE FRONT DRIVER SIDE TIRE SEPARATED AND CAUSED A BLOWOUT. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND THE VEHICLE WAS TOWED TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO A TIRE DEALER AND THE CONTACT HAD THE TIRE REPLACED UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER BUT WAS NOT ABLE TO SPEAK TO ANYONE. THE FAILURE MILEAGE WAS 29,000.
Engine and engine cooling, Dec 31, 2010, fire
ENGINE FIRE BEGAN WHILE DRIVING VEHICLE. BEGAN AS SMOKE ESCAPING FROM UNDER HOOD. STOPPED AND TURNED OFF ENGINE IMMEDIATELY WITHIN 20 SECONDS/100 FEET. FIRE BEGAN IN ENGINE COMPARTMENT WITHIN 2 MINUTES. TOTAL LOSS OF VEHICLE. VEHICLE IS A 2010 MODEL, FOUR MONTHS OLD, LESS THAN 5000 MILES. DEALER DENIES ANY RESPONSIBILITY FOR PRODUCT LIABILITY. *TR
Visibility, Equipment, Nov 25, 2010
THE RECIRCULATION GEAR BROKE, CAUSING THE AIR CONDITIONING SYSTEM TO NEVER SWITCH INTO RECIRCULATION MODE. IT IS AN ONGOING PROBLEM WITH MANY YEARS OF THESE VEHICLES. I HAVE PERSONALLY REPLACED IT ONCE, BUT IT HAS BROKEN AGAIN. I DO HAVE A BROKEN HALF OF THE GEAR IN MY POSSESSION. *TR
Tires, Nov 2, 2010
REGARDING GOODYEAR EAGLE RS-A EMT (RUNFLAT), SIZE 255/45R20, TIRES THAT COME AS ORIGINAL EQUIPMENT FOR THE 2010 JEEP GRAND CHEROKEE SRT-8. THE FRONT TIRES HAVE SHOWN EXCESSIVE WEAR ON THE INSIDE SHOULDER LEADING TO THE TREAD SEPARATING FROM THE SIDEWALL IN UNDER THAN 14,000 MILES. THIS IS NOT AN ISOLATED INCIDENT, AS MY PREVIOUS VEHICLE, A 2007 JEEP GRAND CHEROKEE SRT-8, EQUIPPED WITH THE SAME WHEEL/TIRE PACKAGE FROM THE FACTORY EXPERIENCED THE EXACT SAME FAILURE TWICE WITHIN 40,000 MILES. *TR
Electrical system, Latches/locks/linkages, Aug 24, 2010
THE REMOTE START AND DOOR UNLOCK KEY MAY (OR MAY NOT) WORK WHEN ACTIVATED THE FIRST TIME FOR A 2010 JEEP GRAND CHEROKEE. TAKES SEVERAL TRIES FOR THE DOORS TO UNLOCK. FAILURE OF THIS REMOTE IS RANDOM AND INCONSISTENT. NO ACTION TO DATE WITH THE DEALER DUE TO RANDOM PART FAILURE. *TR
Equipment, Jul 9, 2010
TL*THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HIS VEHICLE WAS EQUIPPED WITH A BACKUP CAMERA BUT THE PICTURE WAS OF SUCH POOR QUALITY AND OUT OF FOCUS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE CAMERA BUT THE PICTURE WAS STILL OF POOR QUALITY. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THE CONTACT WAS ALSO TOLD THAT A REPRESENTATIVE WOULD GIVE HIM A RETURN CALL. THE FAILURE AND CURRENT MILEAGES WERE 6,000.
Equipment, Back over prevention, Jul 9, 2010
DEFECTIVE BACK-UP CAMERA IN 2010 JEEP GRAND CHEROKEE. *TR
Visibility, Air bags, Jul 9, 2010, fire
TL*THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO COME ON. THE CONTACT HEARD A LOUD NOISE, SAW WHITE SMOKE INSIDE THE VEHICLE AND WITHIN MINUTES NOTICED THAT THE DRIVER SIDE FRONTAL AIR BAG HAD DEPLOYED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE FAILURE AND THE CURRENT MILEAGE WERE 7,000.
Air bags, Jul 1, 2010, crash
2010 JEEP GRAND CHEROKEE INVOLVED IN FRONT-END CRASH AT OVER 35 MPH. AIR BAGS DID NOT DEPLOY. *TR