2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: electrical system
780 reports, newest first. Show all
Electrical system, Aug 13, 2018
APPROXIMATELY ONE TIME PER MONTH FOR THE PAST 6 YEARS MY GRAND CHEROKEE STALLS ONE SECOND AFTER I PUSH THE START BUTTON FROM PARK. I NEED TO PUSH THE BUTTON AGAIN TO "TURN IT OFF" EVEN THOUGH IT WASN'T ACTUALLY ON BEFORE I CAN TRY TO RESTART IT AGAIN WITH MY FOOT ON THE BRAKE.
Electrical system, Jul 23, 2018, fire
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, SMOKE WAS SEEN UNDER THE HOOD OF THE VEHICLE. IN ADDITION, THE CHECK BATTERY SENSOR ILLUMINATED AND THE VEHICLE SUDDENLY STALLED IN THE DRIVEWAY. THE CONTACT WAS ABLE TO REMOVE THE BATTERY CABLE. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER (CROSS CHRYSLER, 1501 GARDINER LN, LOUISVILLE KY) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE PCM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 136,517. *TT
Electrical system, Forward collision avoidance, Jul 16, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE LOST ALL POWER AND STALLED. IN ADDITION, THE FORWARD COLLISION WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER (OXMOOR CHRYSLER DODGE JEEP RAM, 4520 SHELBYVILLE RD, LOUISVILLE, KY 40207) WAS CONTACTED AND INFORMED THE CONTACT THAT THE FAILURE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Jul 14, 2018
THE JEEP IS HAVING TROUBLE STARTING, THE STARTER IS RUNNING FOR SEVERAL SECONDS BUT IT WONTS START UNTIL THE SECOND OR THIRD TRY. ON SEVERAL OCCASIONS THE VEHICLE STALL WHILE RUNNING.
Electrical system, Fuel/propulsion system, Jul 8, 2018
MY VEHICLE HAVE BEEN SHUTTING OFF ON ME NUMEROUS TIMES WHILE I'M DRIVING MOSTLY WHEN I COME OFF THE HIGHWAYS FEW TIMES WHEN I FIRST START IT IN THE MORNING AND RECENTLY IT SHUT DOWN AND COMPLETELY DIED AND WOULDN'T START BACK UP. THE BATTERY COMPARTMENT WAS FULL OF WATER AND THE FUEL PUMP DOESN'T CUT OFF. I HAD THE ALTERNATOR AND BATTERY REPLACED THINKING THAT'S WHY IT DIED BUT IT'S STILL NOT RUNNING. I'VE ONLY HAD THIS VEHICLE FOR A MONTH.
Electrical system, Jun 29, 2018
THERE WAS AN ALTERNATOR RECALL AND MY DEALER IS NOT CHANGING IT AND THEY VERSION IS THE RECALL IS NOT PART OF IT.
Steering, Electrical system, Engine, Jun 26, 2018
THE VEHICLE CONSISTENTLY SHUTS OFF WHILE I'M DRIVING, LOSING POWER STEERING AND ENGINE POWER. IT SEEMS TO OCCUR WHEN I AM SLOWING DOWN. THIS HAPPENS USUALLY ONCE/TWICE EACH WEEK AND MOST RECENTLY ALMOST CAUSED A HIGH SPEED ACCIDENT, AS MY CAR SHUT OFF WHILE I WAS MAKING A LEFT TURN ON A HIGHWAY, WHICH CAUSED A SEMI TRUCK TO SWERVE, NEARLY HITTING ME AND MY 4 YEAR OLD SON.
Electrical system, Engine, Jun 20, 2018
JUNE 16, 2018 I'D STOP AT A GAS STATION TO FILL UP I WAS INSIDE THE STATION FOR ABOUT 20 MINUTES PLAYING LOTTERY FOR THE NEXT MORNING, I ONLY EXPLAINING FOR TIME LINE. CAME OUT TO PUMP GAS AND NOTICED MY ENGINE WAS SMOKING AND I HAVEN'T BEEN DRIVING LONG, I JUST LEFT A WATER FRONT PARK WHICH IS ABOUT 5 MINUTES AWAY. WELL THE SMOKE SMELLS LIKE BURNING WIRES BUT NO FIRE JUST HEAVY SMOKE SO I LET IT COOL DOWN. AND THE TRUCK WAS DEAD NOTHING NO POWER WHEN THE TOW TRUCK FINALLY SHOWED UP SOME 10 HOURS LATER, AND TRIED TO JUMP START THE TRUCK IT WAS DRAINING THE JUMP BOX. SO I END UP TAKING MY JEEP TO A AFTER MARKET REPAIR SHOP AND HIS DIAGNOSIS WAS THAT MY ALTERNATOR HAD BURNED UP. SO ONCE I'D REPLACED THE ALTERNATOR THE TRUCK STILL WOULDN'T TAKE A CHARGE. AFTER DOING FURTHER RESEARCH COME TO FIND OUT THERE WAS A RECALL ON MY ALTERNATOR ISSUE BUT FOR SOME REASON MY VEHICLE VETT MY VEHICLE WAS NOT ON THE LIST MY VIN NUMBER IS NOT PART OF THE RECALL LIST MIND YOU I BOUGHT MY VEHICLE USE I'M THE SECOND OWNER IS A CANADIAN VEHICLE BUT I BROUGHT IT IN THE IN MICHIGAN FROM A AUTO BROKER. I'M CURRENTLY DEALING WITH NORTHLAND CHRYSLER JEEP DEALERSHIP IN OAK PARK MICHIGAN AND AT THEIR CONTACTING FIAT CHRYSLER RECALL TEAM AND TRYING TO FIGURE OUT IF I'M HAVING THE SAME ISSUES AS THE ALTERNATOR RECALL I BELIEVE IT'S T36 WHY MY VEHICLE COULDN'T BE ADDED TO THE LIST FOR MY REIMBURSEMENT I HAD CALL THE NUMBER THAT I HAVE ON A JEEP APP THAT'S ON MY SMARTPHONE THERE WAS A RECALL NUMBER AND IT STATED THAT 2011 CHARGERS CHALLENGERS DURANGOS JEEP GRAND CHEROKEE AND A COUPLE OTHER VEHICLES IF I'M NOT MISTAKEN HAS THE ALTERNATOR FAILURE RECALL IT ALSO STATES THAT YOU WILL SMELL HEAVY YOU WILL SEE HEAVY SMOKE, MY NAME IS [XXX] MY NUMBER IS [XXX] [XXX] IS MY EMAIL. PLEASE FEEL FREE TO CONTACT ME AT ANY TIME AFTER READING THIS MESSAGE. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Jun 12, 2018
VEHICLE COMPLETELY STOPPED ON THE ROAD WITHOUT WARNING INDICATION. ROAD CONDITIONS WERE DRY AT 98 DEGREE TEMPERATURE WHILE ON A STRAIGHT AWAY MAJOR HIGHWAY. NO PREVIOUS BATTERY WARNING LIGHT / CHARGING FAILURE WAS INDICATED BEFORE THE EVENT. THE VEHICLE WAS JUST ABLE TO GET PULLED TO THE SIDE OF THE ROAD. THE VEHICLE WAS SUCCESSFULLY TOWED TO THE NEAREST JEEP AUTHORIZED DEALER 20 MILES AWAY. DIAGNOSED COMPLETE ALTERNATOR FAILURE WHICH DRAINED THE BATTERY. THE ALTERNATOR AND BATTERY WAS REPLACED WITH NEW DEALERSHIP CHRYSLER BRAND (MOPAR). WHEN LEAVING THE DEALERSHIP JUST 1/2 MILE DOWN THE ROAD, THE BATTERY CHARGING WARNING LIGHT CAME ON. THE VEHICLE MADE IT BACK TO THE DEALERSHIP ON BATTERY POWER. THE VEHICLE WAS ONCE AGAIN DIAGNOSED WITH A FAULTY ALTERNATOR (THE NEW REPLACEMENT). I WAS TOLD THAT THEY COULD ONLY REPLACE THE ALTERNATOR WITH CHRYSLER INDICATED BRAND. IT IS KNOWN THAT JEEP GRAND CHEROKEE 2012-2014 HAS A RECALL ON THE ALTERNATORS WHICH ARE SAME USED ON 2011. THIS JEEP HAS NOW HAD TWO REPLACEMENTS WITH LESS THAN 88 K MILES ON THE VEHICLE. RECOMMEND ADDING 2011 JEEP MODELS TO RECALL LIST AS THIS IS A COMMON PROBLEM.
Electrical system, Fuel/propulsion system, May 31, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE SUDDENLY STALLED IN THE MIDDLE OF AN INTERSECTION. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON A PREVIOUS OCCASION. THE VEHICLE WAS TAKEN TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING IL) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUEL PUMP RELAY WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 122,435.
Electrical system, Wheels, May 16, 2018
HAVING ELECTRICAL PROBLEMS, DOOR LOCKS, AIR CONDITIONER
Electrical system, Exterior lighting, Fuel/propulsion system, May 12, 2018
WHEN THE RIGHT TURN SIGNAL IS ON THE FOG LIGHTS FLASH AND THE TURN SIGNAL DOES NOT BLINK. WHEN I TURN THE FOG LIGHT BUTTON ON MY TURN SIGNAL LIGHTS UP BUT DOES NOT BLINK. TOOK IT TO THE DEALER AND THEY SAID IT WAS THE TIPM THAT WAS FAULTY. NOW AFTER I GOT IT BACK BOTH FRONT TURN SIGNALS DO NOT WORK AND THE BACK FLASHES FAST AND SOMETIMES FLASHES NORMALLY. ALSO BACK WHEN I BOUGHT THE CAR A YEAR AGO IN JUNE 2017 THE CAR WOULD START AND I WOULD LET THE ENGINE WARM UP BUT ABOUT 20 SECONDS IN, IT WOULD STALL. WHEN DRIVING IT WOULD USUALLY STALL WHEN I WAS BREAKING AT STOP LIGHTS AND STOP SIGNS. I REPLACED THE CAMSHAFT POSITIONING SENSOR ABOUT 3 TIMES SO FAR AND STILL FEEL THE ENGINE LOSING POWER AT TIMES.
Electrical system, Structure, Latches/locks/linkages, Visibility/wiper, May 3, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. ALSO, ONLY THE FRONT DRIVER'S SIDE DOOR WOULD LOCK AND UNLOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NIELSEN DODGE, 175 STATE RT. 10, EAST HANOVER, NJ) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Electrical system, Interior lighting, Service brakes, May 2, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY, THE ALTERNATOR ASSEMBLY, AND THE PCM. THE ALTERNATOR ASSEMBLY WAS EXTREMELY WARM INTERNALLY, WHICH AFFECTED THE PCM. THE VEHICLE HAD TO BE TURNED OFF DURING THE REPAIR TO FURTHER DIAGNOSE THE PCM INTERNAL VOLTAGE SHORTAGE. THE DEALER (FRED BEANS CHRYSLER DODGE JEEP RAM, 858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WAS AWARE THAT THERE WERE TWO RECALLS FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). A REPAIR APPOINTMENT WAS SCHEDULED FOR MAY 10, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE YEAR WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 83,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC).
Electrical system, Apr 30, 2018
I'M ACTUALLY SITTING IN A PARKING LOT WAITING FOR THE TOW TRUCK. THE JEEPS ALTERNATOR BEGAN WHINING & THE BATTERY LIGHT CAME ON.I PULLED OVER AND TURNED OFF THE JEEP. IT WOULDN'T RESTART. HAS ZERO POWER. THE BATTERY WAS REPLACED IN FEBRUARY & THE ALTERNATOR CHECKED OUT FINE. THE WINDOW EVIDENTALLY LET ITSELF DOWN ABOUT A WEEK AGO. THIS WAS SRRANGE. WIPERS STARTED BY THEMSELF WHEN I TRIED TO JUMPSTART IT. I'VE READ VARIOUS COMPLAINTS THAT MIRROR MY SYMPTOMS. IT WILL BE TOWED TO FRENSLEY JEEP-CHRYSLER TONIGHT. PLEASE INCLUDE MY VEHICLE IN THE RECALL. I'M SURE IT'S GOING TO BE EXPENSIVE. THANKS FOR YOUR CINSUDERSTUON.
Electrical system, Apr 6, 2018
2011 JEEP GRAND CHEROKEE STALLS WHEN I SLOW DOWN ENTERING A HIGHWAY RAMP OF MAKING A TURN. HAPPENED THREE TIMES AFTER A RECALL WAS DONE TO FIX THAT ISSUE AT AROUND 46000 MILES AND NOW JUST RECENTLY IT HAPPENED 2X AGAIN AT 96000. ALL RECALLS HAVE BEEN COMPLETED BUT THERE IS AN RECALL FOR THE ALTERNATOR ON T36 THAT COVERS THE 2012,2013 AND 2014 STALL AND THE ISSUE WAS THE ALTERNATOR. I BELIEVE THE 2011 SHOULD FALL INTO THAT.
Electrical system, Service brakes, Engine, Mar 28, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30-75 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. ADDITIONALLY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT, 2201 VICTORY DR, COLUMBUS, GA 31901), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ATTACHED A HISTORY RECORDER TO THE VEHICLE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE TRACTION CONTROL AND SERVICE FOUR WHEEL DRIVE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. ALSO, WHILE DRIVING AT UNKNOWN SPEEDS ON MARCH 25, 2018, THE WINDSHIELD WIPERS SPONTANEOUSLY ACTIVATED, THE RADIO CHANGED STATIONS, THE BRAKE PEDAL WAS APPLIED AND FAILED TO RESPOND, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LANDMARK CHRYSLER DODGE JEEP RAM OF MORROW (50 MOUNT ZION BLVD, MORROW, GA 30260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33696515. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 66,000.
Electrical system, Mar 22, 2018, fire
SMOKE WAS COMING FROM THE SUNROOF. THE VEHICLE CAUGHT FIRE.
Steering, Electrical system, Mar 21, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING LOST POWER AND THE VEHICLE SHUT DOWN WITHOUT WARNING. THE CONTACT ACTIVATED THE HAZARD LIGHTS, SHIFTED INTO PARK, AND RESTARTED THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,618. *TT THE CONSUMER STATED THE FAILURE OCCURRED ON DAILY BASIS, USUALLY WHILE SLOWING TO A STOP. *JS
Electrical system, Vehicle speed control, Engine, Feb 15, 2018
SINCE SEPTEMBER 2017, MY 2011 JEEP GRAND CHEROKEE HAS BEEN IN THE REPAIR SHOP FOUR TIMES DUE TO THE VEHICLE NOT STARTING. THE ALTERNATOR AND BATTERY WAS CHECKED ONCE PER MONTH UP UNTIL DECEMBER, BUT EACH TIME I WAS INFORMED THAT BOTH PARTS WERE IN GOOD CONDITION BASED ON THE DIAGNOSTICS. HOWEVER, AFTER EACH REPAIR VISIT THE VEHICLE WOULD NOT START AFTER A FEW DAYS. BETWEEN REPAIR VISITS A NUMBER OF OTHER ISSUES OCCURED: *AUTOMATICALLY ACCELERATING AT HIGH SPEED (JAN '18) *ENGINE STALLING WHILE DRIVING (JAN '18) *BLOWING COOL AIR ON ONE SIDE AND HOT AIR ON THE OTHER (SEPT '17) *DOORS LOCKING AND UNLOCKING WHEN UNATTENDED (SEPT '17) *WINDOWS GOING DOWN HALF WAY WHEN UNATTENDED (OCT '17) *RADIO POWERING ON WHEN TURNED TO THE OFF POSITION (NOV '17) THE MOST RECENT INCIDENT HAPPENED TWO WEEKS AGO WHEN THE CAR STALLED AND STOPPED IN THE MIDDLE OF A BUSY STRETCH OF ROAD WITH THREE VEHICLES IN CLOSE PROXIMITY. DUE TO ONGOING ISSUES, THIS WEEK I HAD THE CAR TOWED TO JEEP FOR ANOTHER ASSESSMENT. THE JEEP ADVISER CALLED ME BACK THE NEXT DAY STATING MY BATTERY AND ALTERNATOR NEEDED TO BE REPLACED FOR $1282 OTHERWISE THE CAR WOULDN'T START WITHOUT A CONSTANT CHARGE. THE BATTERY WAS JUST REPLACED A YEAR AGO IN JUNE 2017. WITH ALL OF THE ISSUES MENTIONED IT'S CLEAR THAT THE 2011 JEEP GRAND CHEROKEE HAS A DESIGN ISSUE/FLAW THAT POSES A MAJOR SAFETY CONCERN FOR CONSUMERS. THE ISSUES THAT NEED TO BE INVESTIGATED OR RE-INVESTIGATED FOR THE 2011 JEEP GRAND CHEROKEE ARE THE ALTERNATOR AND POWER MODULE REPLACEMENT. MOST, IF NOT ALL OF THE ISSUES MENTIONED COULD BE DIRECTLY LINKED TO THE TIPM. MY REQUEST IS THAT CAS, NHTSA, AND CHRYSLER CONSIDER OR RECONSIDER THE ABOVE MENTIONED FOR BOTH SAFETY CONCERNS AND THE UNDUE REPAIR EXPENSES PAID BY CONSUMERS THAT APPEAR TO BE DIRECTLY LINKED TO FAULTY DESIGN.
Electrical system, Feb 12, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SEA VIEW AUTO JEEP (810 STATE ROUTE 35, OCEAN, NJ 07712) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 62,636. *TT *TR
Electrical system, Other or unspecified, Engine, Feb 8, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS, THE RPMS AND ALL THE ELECTRICAL COMPONENTS WENT HAYWIRE. THE CONTACT DROVE THE VEHICLE HOME. THE DEALER (NEUWIRTH MOTORS, 219 S COLLEGE RD, WILMINGTON, NC 28403) DIAGNOSED THAT THE TIPM WAS NEVER REPAIRED ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE MANUFACTURER WARRANTY EXPIRED AND SUGGESTED THAT THE CONTACT USE THE EXTENDED WARRANTY. THE CONTACT TOOK THE VEHICLE TO A DIFFERENT DEALER (VICTORY CHRYSLER DODGE, 45 NABER DRIVE, SHALLOTTE, NC 28470) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND WOULD COST $1,200 TO REPAIR. THE VEHICLE WAS STILL AT THE DEALER BEING REPAIRED. THE FAILURE MILEAGE WAS 132,050. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Feb 8, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED, THE RADIO SHUT OFF, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WAS INCLUDED IN A MANUFACTURER RECALL FOR THE ALTERNATOR ASSEMBLY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Electrical system, Service brakes, Engine, Feb 8, 2018
THE PUSH START BUTTON HAS ISSUES STARTING THE ENGINE. THERE HAS BEEN A RECALL FOR THIS AND THE ISSUE STILL PERSISTS. THE ONLY WAY THE DEALER WILL FIX THE ISSUE IS IF THE PROBLEM IS SEEN 1ST HAND AND OCCURS FOR LONGER THEN 8 SECONDS. I HAVE PAID FOR MULTIPLE RENTAL CARS AND SPENT MULTIPLE HOURS AT THE DEALER TO HAVE THIS ISSUE FIXED AND IT KEEPS RECURRING. SOMETHING NEEDS TO BE DONE TO FIX IT WITHOUT RE-OCCURRENCE. MY FINAL POINT IS THAT YESTERDAY WHEN DEALING WITH THIS ISSUE MY CAR STARTED AFTER ITS SECOND TRY, I THEN DROVE ONTO THE STREET AND THE ENGINE SHUT OFF AND THE BRAKES LOCKED UP. LUCKILY THERE WAS NOT ANY CROSS TRAFFIC BECAUSE IT COULD HAVE CAUSED A SERIOUS ACCIDENT ON A BUSY STREET WITH MY DAUGHTER AND MYSELF IN THE CAR. THIS HSE RISK HAS CAUSED ME TO BE VERY CONCERNED ABOUT THE DRIVABILITY OF MY VEHICLE AND SOMETHING NEEDS TO BE DONE ASAP!
Electrical system, Exterior lighting, Interior lighting, Feb 7, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROWN CHRYSLER JEEP DODGE RAM DUBLIN, 6350 PERIMETER LOOP RD, DUBLIN, OH 43017 (888) 739-0282) WAS CONTACTED SEVERAL TIMES AND FINALLY INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE BECAUSE THEY COULD NOT MATCH THE CUSTOM INTERIOR VEHICLE COLOR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER AS THEY COULD NOT CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.