2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: electrical system
780 reports, newest first. Show all
Electrical system, Nov 13, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Nov 13, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) IN NOVEMBER OF 2014. THE MANUFACTURER AND THE DEALER WERE CONTACTED AND THE CONTACT WAS INFORMED THAT PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THERE WAS NO ESTIMATED DATE FOR WHEN THE PART WOULD BE AVAILABLE. THE FAILURE MILEAGE WAS 32,500.
Electrical system, Service brakes, Nov 12, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM WIRING) AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WAS CONTINUOUSLY ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000.
Electrical system, Service brakes, Nov 12, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS:14V391000 (ELECTRICAL SYSTEM), 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,513. UPDATED 2/24/15*CN UPDATED 5/11/16 *JS UPDATED 09/01/2017*CN
Electrical system, Service brakes, Nov 12, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (BRAKES), NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE DEALER AND THE MANUFACTURER WERE CONTACTED ON MULTIPLE OCCASIONS AND THEY INFORMED THE CONTACT THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS WAS PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Exterior lighting, Fuel/propulsion system, Nov 11, 2014
CHRYSLER IS STILL NOT MAKING THIS PART AVAILABLE TO DEALERS SO THAT IT CAN BE INSTALLED. THIS PART CAN FAIL WITHOUT WARNING AND CAUSE THE ENGINE TO STALL WHILE IN MOTION. MY DEALER IS READY AND WILLING TO REPLACE THIS RELAY, BUT IT IS NOT YET IN PRODUCTION. *TR
Electrical system, Nov 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL) AND NHTSA CAMPAIGN NUMBER 14V530000 (ELECTRICAL SYSTEM). HOWEVER, AFTER CONTACTING THE DEALER AND MANUFACTURER ON MULTIPLE OCCASIONS THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME TO RECEIVING THE PARTS COULD PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Nov 7, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TIPM NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE TIPM WAS PREVIOUSLY REPLACED 5 MONTHS PRIOR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Electrical system, Service brakes, Fuel/propulsion system, Nov 7, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V530000 (FUEL PROPULSION SYSTEM). HOWEVER, THE PARTS NEEDED FOR EACH REPAIR WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Electrical system, Fuel/propulsion system, Nov 7, 2014
MY 2011 JEEP GRAND CHEROKEE THAT IS EQUIPPED WITH A V-8 5.7L ENGINE FAILED BECAUSE OF A FAULTY FUEL PUMP RELAY INSIDE THE TOTALLY INTEGRATED POWER MODULE (TIPM-7). FORTUNATELY THE VEHICLE WAS NOT MOVING AT THE TIME AND WOULD NOT START. THE CAR HAS BEEN SITTING AT THE DEALER SINCE 11/4 BECAUSE CHRYSLER HAS INFORMED THEM THAT THERE IS A BACKLOG OF WELL OVER 1,000 TIPM-7 UNITS AND THEY DON'T KNOW WHEN OR IF THEY WILL BE AVAILABLE (THEIR WORDS, NOT MINE)! FRANKLY, I AM OUTRAGED AS A CONSUMER. I PAID $42,000 FOR A VEHICLE I CANNOT USE. *TR
Electrical system, Nov 6, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Electrical system, Nov 6, 2014
THE ENGINE DIES QUICKLY AFTER START, THE HORN, DOOR LOCKS, AND WINDSHIELD WIPERS START RANDOMLY. *TR
Electrical system, Service brakes, Fuel/propulsion system, Nov 6, 2014
I'D LIKE TO REGISTER A FORMAL COMPLAINT "FOR THE RECORD". REGARDING CHRYSLER GROUP'S RECALL #S P14, P36 AND P54 FOR THE 2011 JEEP GRAND CHEROKEE 4X4 ... PARTS ARE STILL NOT AVAILABLE (SINCE MAY 2014 FOR THE POWER BRAKE BOOSTER!) THIS IS TOTALLY UNACCEPTABLE. INDIVIDUALLY, THE HARBINGER OF THESE THREE (3) RECALLS COULD RESULT IN; (A) POWER-ASSISTED BRAKING FAILURE, (B) A VEHICLE INTERIOR ELECTRICAL FIRE AND, (C) INTERMITTENT / UNEXPECTED ENGINE SHUTDOWN. I CONTACTED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER TODAY @ 1-800-853-1403 AND SPOKE WITH "[XXX]" ... RECEIVED A PRETTY LAME "BS" EXPLANATION ABOUT PARTS AVAILABILITY ON ALL THREE (3) RECALLS AND THE METHOD IN WHICH THEY ARE ALLOCATED TO THEIR DEALERSHIPS. SHE COULD NOT COMMIT AS TO WHEN, IF EVER, MY DEALERSHIP WOULD RECEIVE THE REQUIRED PARTS TO REMEDY THE OUTSTANDING RECALLS ON MY VEHICLE. MY LOCAL DEALERSHIP IS A SMALLER, RURAL "MOM & POP" STORE, SO THE QUESTION THAT BEGS TO BE ASKED IS WILL I EVER SEE THESE PARTS INSTALLED BEFORE THERE'S A RECALL-RELATED INCIDENT WITH MY WIFE'S VEHICLE? THE RECALL "SYSTEM" IS APPARENTLY BROKEN, AS CHRYSLER GROUP IS NOT DILIGENTLY FULFILLING THEIR SAFETY OBLIGATIONS AND NOBODY FROM NHTSA IS APPARENTLY DOING ANYTHING ABOUT ENFORCING IT, QUITE DISCONCERTING AND UNACCEPTABLE! AS OF TODAY'S REGISTERED COMPLAINT(S), KINDLY CONSIDER NHTSA AND CHRYSLER GROUP AS OFFICIALLY PUT ON NOTICE OF MY COMPLAINT AND OF MY DIRE CONCERN FOR THIS PARTICULAR SITUATION. NOTE THAT THE PROBLEM IS NOT WITH MY LOCAL DEALERSHIP, AS THEY'VE BEEN TRYING TO ACQUIRE THE NECESSARY PARTS ON MY BEHALF FROM CHRYSLER GROUP. PLEASE FOLLOW-UP CHRYSLER GROUP WITHOUT FURTHER DELAY AND REPORT YOUR FINDINGS TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Nov 6, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND WAS ABLE TO RESTART. THE CONTACT ALSO STATED THAT THE VEHICLE HESITATED TO START. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE DEALER INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electrical system, Nov 6, 2014
I HAVE A FAULTY TIPM, WHICH I UNDERSTAND IS ON BACKORDER. I THE MEANTIME, MY JEEP IS SITTING IN THE GARAGE AND WILL NOT START! *TR
Electrical system, Exterior lighting, Fuel/propulsion system, Nov 4, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING AND ELECTRICAL SYSTEM). THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Fuel/propulsion system, Nov 4, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL PROPULSION SYSTEM). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Electrical system, Fuel/propulsion system, Nov 4, 2014
MY VEHICLE HAS BEEN HAVING DIFFICULTY STARTING. IT SOMETIMES TAKES 3-10 TIMES TO START. IT SOMETIMES DOESN'T START AT ALL, LEAVING ME STRANDED WITH AN INFANT IN TOW. I HAD THE PROBLEM DIAGNOSED AND WAS INFORMED OF A TEMPORARY REPAIR TO THE PROBLEM BUT THEN LEARNED OF AN UPCOMING RECALL FOR THE TIPM. I DECIDED TO WAIT ON REPAIRING THE ISSUE, UNSURE AS TO WHETHER THE FIX PRESCRIBED BY THE DEALER WOULD BE REIMBURSED ONCE THE RECALL WAS RELEASED. I JUST GOT AN 'INITIAL' RECALL NOTICE WHICH STATED THAT THERE STILL WAS NO REPAIR FOR THIS PROBLEM - EVEN THOUGH IT WAS SAID TO BE THE CAUSE OF POTENTIAL CRASHES AND STALLS MID-DRIVE. AS I HAVE A SMALL CHILD IN THE CAR WITH ME EVERY TIME I DRIVE, I AM EXTREMELY CAUTIOUS AND NERVOUS ABOUT THIS ISSUE AND THE RISK I AM TAKING BY CONTINUING TO DRIVE THIS VEHICLE WITHOUT A REPAIR. I BOUGHT THIS CAR SPECIFICALLY BECAUSE OF THE SAFETY IT WOULD PROVIDE MY FAMILY IN TRANSPORTATION. NOW I AM ACUTELY AWARE OF THE DANGERS INVOLVED AND THE NEED FOR A FIX IMMEDIATELY. *TR
Electrical system, Exterior lighting, Service brakes, Fuel/propulsion system, Nov 4, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM), NHTSA CAMPAIGN NUMBER: 14V391000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Nov 4, 2014
TURN SIGNALS FAILED, WINDSHIELD WIPERS FAILED TO TURN OFF, TRACTION CONTROL TURNED OFF, HORN FAILED TO WORK, INTERIOR LIGHTS FAILED TO WORK, COULD NOT TURN LIGHTS ONTO HIGHBEAM, REAR WIPER FAILED TO TURN ON, ELECTRONIC TRANSMISSION SHIFTED INTO A DIFFERENT GEAR WHILE DRIVING. IT WAS DETERMINED THAT THIS WAS A FAILURE OF THE ANGLE SENSOR IN THE STEERING COLUMN. THE FAILURE OF THIS PART CAUSED SIGNIFICANT FAILURES OF THE MAIN SAFETY EQUIPMENT OF THE VEHICLE (TURN SIGNALS, HEADLAMPS, WINDSHIELD WIPERS, TRACTION CONTROL, TRANSMISSION, HORN) HAZARDS BECAUSE THE PRIMARY SAFETY EQUIPMENT OF THE VEHICLE FAILED TO FUNCTION CORRECTLY WHILE IT WAS BEING DRIVEN. *TR
Electrical system, Nov 4, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel system, Gasoline, Electrical system, Nov 3, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED ON TWO OCCASIONS BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE WAS 72,000.
Electrical system, Nov 3, 2014
WAS DRIVING AND THE VEHICLE STOP ON THE HIGHWAY, GOT OUT OF THE WAY FROM TRAFFIC. I TRIED TO START THE VEHICLE BUT IT TRY TO TURN OVER. I LET GO OF THE KEY IT WAS STILL TRYING TO START BY ITSELF. IT FINALLY STARTED I DROVE IT HOME. I TRIED TO START THE JEEP IT JUST TURN OVER WITHOUT STARTING LET GO OF THE KEY IT STILL TRYING TO START ON ITS OWN. I CALLED THE DEALER AND TALKED WITH SERVICE DEPT, SERVICE ADVISOR NAME IS [XXX] . HE TOLD ME TO BRING IT IN. I DROVE IT TO THE DEALER ON 9/23/14. GOT MY CAR BACK ON 9/26/14. I WAS TOLD IT WAS THE TIPM, {TOTALLY INTEGRATED POWER MODULE}. I GOT A RECALL NOTICE FROM CHRYSLER GROUP, SAFETY RECALL NOTICE. CHRYSLER CHARGED ME $1,307.48 TO REPLACE THE TIPM. THEN I HAD TO TAKE IT BACK TO THE DEALER BECAUSE THERE WAS A RECALL FOR THE BRAKE BOOSTER HAD IT FIXED THE SAME TIME FOR THE TIPM. I GOT HOME WITH THE VEHICLE I WHEN TO THE STORE GOT UP THE STREET THE BRAKES WHEN TO THE FLOOR. IT FRIGHTEN THE HELL OUT OF ME. GOT THAT FIXED THEN THE BRAKE LIGHTS STAY ON PLUS NO BRAKE LIGHTS, LOOKS LIKE I WAS RIDING MY BRAKES, HAD TO TAKE IT BACK TO THE DEALER AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Electrical system, Fuel/propulsion system, Nov 3, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V047000 (FUEL SYSTEM, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Nov 3, 2014
OUR JEEP WAS GIVING US PROBLEMS STARTING & MANY OF TIMES WE HAD TO GET IT JUMPED OR CHARGE THE BATTERY ALL NIGHT. MY FIANCE SPOKE TO JEEP ABOUT THIS PROBLEM AS IT SEEMS CERTAIN SYSTEMS AREN'T COMPLETELY TURNING OFF & THUS USING UP OUR BATTERY EVEN WHEN THE VEHICLE IS OFF. THEY CURRENTLY HAVE A TWO WEEK WAITING PERIOD FOR SERVICE AND NOW WE HAVE A COMPLETELY OUT OF COMMISSION JEEP. IT WILL NO LONGER START, IT WILL TURN OVER BUT THAT'S ALL. THIS IS ONLY THREE MONTHS AFTER HAVING TO DO THE BRAKE RECALL SINCE WE WOULD RANDOMLY LOSE OUR BRAKES. I CURRENTLY HAVE A 3 YEAR OLD CAR, THAT I CAN'T USE & A TWO WEEK WAIT TILL IT CAN BE FIXED. I COMMUTE 45 MINUTES TO WORK & THIS WAS SUPPOSED TO BE OUR WINTER WEATHER VEHICLE. VERY DISAPPOINTED WITH JEEP. *TR