2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: electrical system
780 reports, newest first. Show all
Power train, Electrical system, Engine, Fuel/propulsion system, Oct 7, 2013
TIPM- I WENT TO START MY JEEP THIS MORNING THAT FELT LIKE A WEAK START UP, IT THEN HICCUPED AND DIED. THINKING IT MAYBE JUST A ONE TIME INCIDENT, TRIED AGAIN, WITH THE RESULT OF THE STARTER JUST CRANKING FOR ABOUT 5-6 SECONDS. THIS REPEATED MULTIPLE MORE TIMES BEFORE I CALLED A TOW TRUCK TO TAKE TO A LOCAL MECHANIC. IT WAS DIAGNOSED WITH BAD FUEL PUMPS, AND THE COST TO REPLACE WAS $1600. THIS PROMPTED ME TO CALL THE DEALERSHIP AND ASK IF THAT'S EVEN POSSIBLE. AFTER EXPLAINING THE ISSUE AT HAND, THE SERVICE MANAGER TOLD ME THAT HE DOESN'T BELIEVE THE ISSUE TO BE CAUSED BY FAULTY PUMPS, BUT FROM THE TIPM. THIS IS OBVIOUSLY NOT THE FIRST TIME HE HAS HEARD OF THIS ISSUE. I THEN DID SOME RESEARCH ON THE WEB AND FOUND THIS TO BE A PRETTY PREVALENT ISSUE AMONGST OWNERS OF THIS YEAR, MAKE, AND MODEL. WHEN I CALLED HIM BACK TO SEE IF THE BACKORDER ISSUES WERE TRUE, HE TOLD ME IT WOULD TAKE AROUND THREE WEEKS TO GET THE PART. I IMMEDIATELY ASKED FOR THE JEEP CORPORATE NUMBER, CALLED THEM, AND BEGAN TO SPEAK TO A GUY ABOUT IT THERE. HE TOLD ME THAT THE PRODUCTION RATE WAS ONE PER 7 DAYS... AND THAT COUPLED WITH THERE ARE TONS OF THESE CASES OUT THERE IS WHY IT WAS GOING TO TAKE A WHILE TO GET THE PART. HE WENT ON TO TELL ME THAT SOUNDS CRAZY, BUT ITS JUST HOW FAST, (OR SLOW) THEY ARE PRODUCING THEM. I ASKED IF THE NEW PRODUCT WAS A REPLICA OF THE ORIGINAL AND HE SAID THIS IS A SOLUTION FOR THE PREVIOUS ONE AND WOULD FIX THE PROBLEM, NOT JUST A BANDAID. HE ADVISED ME TO HAVE IT FIXED AND HOPE THE RECALL COMES AND I WOULD BE ELIGIBLE FOR A REIMBURSEMENT. WITH THE PRICE OF THIS FIX BEING SO HIGH AND THE AMOUNT OF PEOPLE AFFECTED, THIS HAS TO BE RECALLED. PLEASE HAVE ANYONE HAVING THIS ISSUE FILE A COMPLAINT HERE. THIS CUSTOMER SERVICE REP TOLD ME THERE JUST HASN'T BEEN ENOUGH FORMAL COMPLAINTS ABOUT IT TO VALIDATE A RECALL.... *TR
Electrical system, Vehicle speed control, Oct 5, 2013
RECENTLY HAVING ISSUES WHILE TRYING TO START MY 2011 JEEP GC. THE ENGINE WILL TURN OVER BUT WILL NOT START THE ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT COMES ON. THIS HAS BEEN HAPPENING INTERMITTENTLY AND BECOMING MORE FREQUENT. IN DOING RESEARCH, IT SEEMS THIS IS A COMMON PROBLEM WITH THIS MODEL AND THE REPLACEMENT PART IS NOT ONLY COSTLY, BUT ON BO FOR A UNDISCLOSED TIME FRAME. *TR
Electrical system, Oct 5, 2013
VEHICLE WILL NOT START. APPARENTLY ALL OF THE 2011 SUV JEEP GRAND CHEROKEES HAVE THE ISSUE WITH THE TIPM. THE PART WILL COST ME OVER A THOUSAND DOLLARS TO REPAIR AND THE PART IS ON BACKORDER. IN THE MEANTIME, I HAVE NO TRANSPORTATION TO GET TO WORK. I HAVE BAD KNEES AND A BAD BACK AND CANNOT CONTINUE TAKING THE BUS. I AM A TEACHER AND HAVE BEEN LATE GETTING TO SCHOOL FOR THE PAST 2 WEEKS. *TR
Electrical system, Engine, Oct 3, 2013
THE REMOTE START ON THE JEEP STARTS BUT DOES NOT RUN. I WAS TOLD THE TIPM WAS BAD IN IT AND CUTS OFF FUEL TO THE JEEP AND ALSO CAUSES THE AR BAGS NOT TO WORK, ALSO CONTROLS ALOT OF OTHER ELECTRICAL PARTS ON THE JEEP. I FEEL JEEP SHOULD HAVE ALREADY HAD A RECALL ON THIS PART AS THEY KNOW THERE ARE NUMEROUS PROBLEMS ANAD THEY ARE PUTTING PEOPLE IN DANGER WHILE DRIVING. I UNDERTAND THERE ARE SO MANY BAD THEY ARE ON BACK ORDER FOR "SEVERAL MONTHS". THIS IS NOT FAIR TO THE CONSUMER TO BE PLACED IN THIS KIND OF DANGER, NOR NOT BE ABLE TO GET THE PART FOR OVER SEVERAL MONTHS. *TR
Fuel system, Gasoline, Electrical system, Oct 1, 2013
THERE SEEMS TO BE THOUSANDS OF CASES ON THE INTERNET LIKE MINE. THE CAR WON'T START WHEN COLD. TO GET IT TO START, YOU HAVE TO TRY AND TRY PUSHING THE STARTER BUTTON. EVENTUALLY, IT WILL START AFTER 10-25 TIMES. I'M TOLD THIS IS CAUSED BY A DEFECTIVE TIPM (COMPUTER). I'M TOLD THAT EVENTUALLY THE CAR WON'T START AT ALL. I SEE THIS AS A SAFETY ISSUE, AS IF YOU CAN'T GET YOUR CAR STARTED YOU CAN GET INTO A LOT OF TROUBLE IF YOU ARE IN HARM'S WAY. THERE ARE THOUSANDS OF ISSUES LIKE THIS. THE REPLACEMENT PART IS NOT EVEN AVAILABLE. CHRYSLER TOLD ME IT WOULD TAKE 3 WEEKS TO EVEN GET THE REPLACEMENT COMPUTER. THAT MEANS THAT THE CAR IS ESSENTIALLY NOT USABLE FOR AT A MINIMUM 3 WEEKS. THIS CAR NEEDS TO BE RECALLED. *TR
Electrical system, Sep 30, 2013
2011 JEEP GRAND CHEROKEE. I HAVE BEEN WAITING SINCE JULY FOR TIPM REPLACEMENT . (WENT OUT @ 17,000 MILES) VEHICLE DIFFICULT TO START. WAS TOLD BY DEALERSHIP TO KEEP TRYING TO DRIVE UNTIL THE PART BECAME AVAILABLE. HOWEVER, DURING THIS TIME THE VEHICLE STARTED STALLING IN TRAFFIC AND WHILE DRIVING, MAKING THIS A VERY UNSAFE SITUATION! CAR IS PARKED NOW AND DEALER ESTIMATES 4-6 WKS UNTIL TIPM WILL BECOME AVAILABLE DUE TO BACKORDER. *TR
Electrical system, Sep 25, 2013
2011 JEEP GRAND CHEROKEE - TIPM WENT OUT AT 59,000 MILES. NO LONGER UNDER WARRANTY. THIS PART IS INTEGRAL TO THE WORKING OF THE CAR-AIR BAGS, ACCESSORIES, DASH, FUEL PUMP, ETC. ACCORDING TO THE DEALER, THIS PART IS ON BACK ORDER AND THEY DO NOT KNOW WHEN IT WILL BECOME AVAILABLE. THEY CURRENTLY HAVE SEVERAL VEHICLES THERE THAT HAVE BEEN WAITING LONGER THAN 6 WEEKS. ACCORDING TO AN INTERNET SEARCH, THIS IS A WIDE SPREAD PROBLEM AND CHRYSLER HAS YET TO RECALL OR ACCOMMODATE OWNERS. THIS IS A SAFETY ISSUE!!!!! *JS
Electrical system, Air bags, Sep 24, 2013
TOTALLY INTEGRATED POWER MODULE IS GOING OUT ON MULTIPLE JEEP VEHICLES. THE TIPM CONTROLS LIGHTS, HORNS, WIPERS, AIR BAGS, ETC. WHEN THE PART QUITS WORKING, IT CAUSES MULTIPLE ISSUES WITH THE VEHICLE. THE VEHICLE WILL NOT START, WHICH CAN LEAVE THE OWNER STRANDED. THE WIPERS, HORN, ETC., JUST TURN ON, WHICH COULD CAUSE AN ACCIDENT. AND, THE AIR BAGS MAY NOT DEPLOY IF IN AN ACCIDENT. THE TIPM IS ON NATIONAL BACK ORDER, WHICH MEANS WAITING WEEKS FOR REPAIR AND CHRYSLER IS REFUSING TO PAY FOR A RENTAL CAR FOR THE OWNER. AND, WILL THE REPLACEMENT LAST LONGER THAN THE ORIGINAL? THE VEHICLE NEEDS TO BE RECALLED AND REPLACED. *JS
Fuel system, Gasoline, Electrical system, Sep 18, 2013
MY 2011 GRAND CHEROKEE HAS BEEN IN THE SHOP FOR 11 WEEKS WAITING ON A PART.THE PART IS A TIPM. WITHOUT THIS PART JEEP DOESN'T START. PEOPLE AT DEALERSHIP WHERE I PURCHASED JEEP TREAT MY DAUGHTER THE OWNER LIKE IT IS OUR FAULT. *JB
Electrical system, Sep 18, 2013
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO START THE VEHICLE SEVERAL TIMES BEFORE THE ENGINE ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Electrical system, Engine, Sep 18, 2013
TRIED TO START THE JEEP IN THE MORNING AND IT WOULD CRANK BUT NOT TURN OVER AND START. CALLED THE JEEP DEALERSHIP AND HAD IT TOWED IN. AFTER THEY CHECKED IT THEY SAID A TIPM UNIT WENT BAD AND MAY TAKE DAYS TO MONTHS TO GET A NEW ONE AND WOULD COST $1300. THE VEHICLE IS UNDER 3 YEARS OLD AND I FOUND SEVERAL HUNDRED OTHER PERSONS HAVING THE EXACT SAME PROBLEM IN DIFFERENT STATES. I WOULD REQUEST AN INQUIRY INTO THIS ISSUE AND SEE IF A FORMAL RECALL IS IN ORDER. THANK YOU IN ADVANCE FOR ANY HELP YOU COULD PROVIDE. *JB
Electrical system, Fuel/propulsion system, Sep 18, 2013
THANKS FOR THE CHANCE TO POST, I TOO HAVE BEEN EXPERIENCING THE SAME ISSUE. I NOTICED IT A FEW WEEKS AGO WHEN MY BATTERY STARTED SHOWING SIGNS OF GOING DEAD. I ALSO HEARD THE NOISE AFTER EXITING THE TRUCK IN THE EVENINGS. I THOUGHT THE NOISE WAS SOME ELECTRONICS RESETTING ITSELF, BUT THOUGHT IT WOULD EVENTUALLY SHUTOFF. I DID NOT THINK THIS COULD BE KILLING MY BATTERY. I TOO HAD TO BUY A BATTERY THANKS COST ME A PRETTY PENNY NOW TO LEARN IT TOO WOULD BE DEAD SOON. AFTER GOING TO THE DEALERSHIP TODAY FOR AN OIL CHANGE THE TRUCK DIED IN THEIR SERVICE BAY. NOT EVEN FIVE MINUTES AFTER LEAVING, THE SERVICE REP CALLED ME AND EXPLAINED HOW THEY HAD TO PUSH MY TRUCK TO THEIR SERVICE BAY DUE TO A BAD TOTALLY INTEGRATED POWER MODULE (TIPM). WE ARE NOW WITH OUT A VEHICLE FOR AN UNDISCLOSED TIME AND STILL HAVE THE OBLIGATION TO PAY FOR A PRODUCT OF NO USE. CHRYSLER HAS TO FIND WAY TO ADDRESS THIS OR IT CAN COST THEM DEARLY IN REPUTATION AND IN THE POCKET IF THE RESULTS DON'T GET BETTER. A RECALL WOULD BE A START BUT PEOPLE ARE WITHOUT VEHICLES WITH MONTHLY PAYMENTS! NOT A GOOD LOOK CHRYSLER LOOKS LIKE A CLASS ACTION SITUATION.
Electrical system, Engine, Sep 17, 2013
2 WEEKS AGO MY CAR WOULD NOT START, DID GET IT STARTED, TOOK TO DEALER SHIP. ITS APPARENTLY THE TIMP MODULE. THIS PART IS ON BACK ORDER I WAS TOLD IT WOULD BE IN THIS WEEK ITS NOT AND THEY ARE NOT SURE. IT TAKE A FEW TRIES TO GET IT STARTED. AND TWICE IT STALLED WHILE DRIVING. AND ITS MAKING A KNOCKING. MAY I ADD THIS STARTED AT 36600. MILES. *TR
Electrical system, Sep 17, 2013
FORUM AFTER FORUM OF THE SAME ISSUES ARE HAPPENING TO MAKE AND MODEL. USERS ARE UNABLE TO START CAR BECAUSE OF TIPM ISSUE. APPARENTLY PEOPLE HAVE EVEN LOST POWER TO CAR WHILE DRIVING. THE TIPM IS ALSO CONNECTED WITH AIR BAG DEPLOYMENT AND IT WILL NOT DEPLOY SHOULD THE CAR LOSE POWER AND HIT ANYTHING. MOST PEOPLE CANNOT EVEN AFFORD TO REPLACE THE 1200 ISSUE. THIS SHOULD BE A NATIONAL RECALL OR EXPECT MANY ACCIDENTS CAUSED BY THIS FOR THOSE THAT ARE LUCKY ENOUGH TO FINALLY GET THE CAR STARTED. *TR
Electrical system, Sep 17, 2013
THE TIPM THAT CONTROLS THE AIR BAGS AND FUEL PUMP ALONG WITH MANY OTHER SYSTEMS IS FAULTY. THERE IS A NATIONWIDE DEMAND FOR NEW TIPM SYSTEMS FOR JEEPS BUT NO SUPPLY. CHRYSLER IS SAYING A NEW TIPM SYSTEM IS BACK ORDERED FOR SEVERAL MONTHS FORCING JEEP OWNERS TO DRIVE UNSAFE VEHICLES THAT COULD SHUT OFF AT ANY MOMENT AND NOT DEPLOY THE AIR BAGS. THIS HAS BECOME A NATIONWIDE PROBLEM. *TR
Electrical system, Sep 13, 2013
NATIONAL PROBLEM! TROUBLE STARTING VEHICLE - BAD TIPM. MANY REPORTS OF OTHER JEEP AND CHRYSLERS HAVE THE SAME ISSUE WITH THIS BATCH OF BAD PARTS. LOG ONTO ANY JEEP FORUM AND LOOK AROUND! TOOK 25 MINUTES TO GET THE TIPM TO START UP THE ENGINE. STARTING TROUBLE WENT AWAY FOR A COUPLE OF DAYS BUT IS INCREASINGLY GETTING WORSE. THE PROBLEM IS NOW EFFECTING ABOUT EVERY THIRD START UP AND HAS MADE ME MISS A JOB INTERVIEW BECAUSE OF THE LACK OF RELIABILITY. TOOK THE JEEP TO THE DEALER, THEY INSTALLED ALL THE FLASH UPDATES FOR THE TIPM - NO DIFFERENCE AFTER THE FLASHES WERE INSTALLED. DEALER SAID THAT I NEEDED A NEW TIPM. THE CRAPPY PROBLEM IS THAT THE PART IS ON A 3 MONTH BACK ORDER! THEY ARE NOT WANTING TO COVER THIS UNDER WARRANTY (UNDER 3 YEARS / OVER 36,000 MILES) BUT I PLACED A COMPLAINT WITH CHRYSLER CUSTOMER SERVICE TO BOTH EXPEDITE THE PART AND GET IT COVERED UNDER WARRANTY. WHEN I CALLED THE CHRYSLER CUSTOMER SERVICER LINE, I WAS TOLD THAT I WAS HER SECOND TIPM ISSUE THIS MORNING! I WAS TOLD THE TIPM WOULD COST ME $1,000.....EVEN IF YOU COULD ORDER THE PART! DROVE VEHICLE HOME, BECAUSE I COULD NOT AFFORD A RENTAL CAR FOR AND UNSPECIFIED AMOUNT OF TIME, AND HAVE HAD ISSUES EVERY DAY. LAST WEEK, THE JEEP STALLED WHILE I WAS DOING 45 MPH ON A CITY ROAD. WAS ABLE TO COAST TO THE SHOULDER WITH NO INCIDENT, BUT IT TOOK ABOUT 15 MINUTES OF CONTINUOUS TRIAL TO GET THE VEHICLE STARTED AGAIN. I WILL NOT TAKE MY WIFE AND KIDS IN THE JEEP WITH ME UNTIL THIS ISSUE IS RESOLVED. *TR
Electrical system, Engine, Fuel/propulsion system, Sep 10, 2013
MY 2011 OVERLAND BEGAN HESITATING WHILE DRIVING ON FRIDAY 9/6. WAS ABLE TO RETURN HOME SAFELY. TURNED OFF THE ENGINE AND THEN WAS UNABLE TO RESTART THE VEHICLE. HAD THE VEHICLE TAKEN TO A LOCAL DEALERSHIP AND WAS TOLD THAT THE TIPM MODULE HAD FAILED WHICH CHRYSLER IS AWARE OF THE FAULTY PART AND HAS ALREADY CHANGED MANUFACTURERS. I WAS TOLD DUE TO A BACK ORDER THE DEALERSHIPS ARE LIMITED TO ORDERING ONLY ONE MODULE PER WEEK AND THEREFORE NO ETA COULD BE GIVEN FOR MY VEHICLE'S REPAIRS. I CALLED THE CHRYSLER CORPORATE OFFICES AND WAS TOLD THAT THEY WOULD ATTEMPT TO EXPEDITE THE PART AND I COULD RENT A CAR AND SUBMIT MY BILL FOR "POSSIBLE" REIMBURSEMENT. THIS IS A FAILURE ON A NUMBER OF LEVELS THAT A COMPANY THAT IS NOW FLUSH WITH CASH AGAIN DUE TO A GOV'T BAILOUT HAS THE PARTS TO CRANK OUT NEW VEHICLES BUT WILL LEAVE PAYING CUSTOMERS WITH NO INFORMATION OTHER THAN TO "BE PATIENT". I WILL NOT ATTEMPT TO BUY AMERICAN AGAIN. BACK TO ACURA I GO! *TR
Electrical system, Sep 9, 2013
I WAS HAVING TROUBLE GETTING MY CAR STARTED. IT WOULD CRANK BUT NOT START. HAD IT TOWED TO THE DEALER AND I WAS TOLD THE TIPM (TOTALLY INTEGRATED POWER MODULE) NEEDS TO BE REPLACED. THERE IS A FAULTY RELAY THAT CONTROLS THE FUEL PUMP WHICH RESULTS IN A CRANK BUT NO START CONDITION. THE COST WAS RIDICULOUS BUT EVEN WORSE WAS THAT IT WOULD TAKE UP TO TWO WEEKS TO GET THE PART. IN DOING SOME CHECKING, IT SEEMS THAT THERE ARE CURRENTLY OVER 1300 ORDERS FOR THIS PART WITH NONE AVAILABLE. THERE IS A SCHEDULED RELEASE TO DEALERS THIS WEEK OF ABOUT 450 WITH ANOTHER RELEASE IN ABOUT 2 MORE WEEKS. CURRENTLY THERE IS A DEMAND OF 449 PER WEEK. THERE MUST BE SOMETHING WRONG WITH THE WAY THIS PART WAS MANUFACTURED FOR IT TO BREAK DOWN SO MUCH. OR IS CHRYSLER JUST MAKING A BUCK BY TAKING ADVANTAGE OF US? EITHER WAY, I'M GOING BACK TO FOREIGN CARS. AMERICAN MADE HASN'T BEEN VERY GOOD TO ME. *TR
Electrical system, Sep 9, 2013
CAR WILL NOT START OR OPERATE AT ALL DUE TO A BAD TIPM , THIS PROBLEM IS NOW WIDE SPREAD THROUGH THE NATION WITH JEEP / CHRYSLER CUSTOMERS. MY JEEP WILL BE AT THE DEALER SHIP FOR ABOUT 3 WEEKS WAITING FOR THE BACK ORDERED TIPM TO COME IN. *TR
Electrical system, Engine, Sep 8, 2013
VEHICLE CRANKS BUT DOES NOT STARTS. PART NOT AVAILABLE. DEALER CLAIMS IS IN NATIONAL BACKORDER. VEHICLE WAS TOWED TO DEALER AND DIAGNOSED AS A DEFECTIVE TOTAL INTEGRATED POWER MODULE. OTHER 17 SIMILAR VEHICLES WAITING FOR SAME PART AT CHRYSLER JEEP DEALER REPAIR SHOP.
Electrical system, Sep 7, 2013
I TRIED TO START MY JEEP GRAND CHEROKEE 2011 WITH THE PUSH START AND IT TURNED OVER BUT WOULD NOT CRANK. I FINALLY GOT IT CRANK AFTER SEVERAL TRIES AND WAITING FIVE MINUTES. I HAVE SINCE EXPERIENCED INTERMITTENT PROBLEMS STARTING MY JEEP EACH MORNING OR AFTER IT SITS FOR MORE THAN FOUR HOURS. IN THE PAST WEEK I HAVE EXPERIENCED DIFFICULTY STARTING EVERYDAY. IT GETTING HARDER TO START. I READ ONLINE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM AND SOMEONE RECOMMENDED USING THE REMOTE START BUTTON TO START YOUR VEHICLE. THAT IS THE ONLY WAY I HAVE BEEN SUCCESSFUL GETTING MY JEEP CRANKED EACH DAY. I TOOK MY VEHICLE TO THE JEEP DEALERSHIP AND THEY SAID I NEED A TIPM AND IT IS NOT COVERED UNDER WARRANTY. I AM A FEMALE NURSE WHO DRIVES MY CAR FOR A LIVING AND I DO NOT FEEL SAFE IN MY VEHICLE. I GO IN UNSAFE AREAS FOR MY JOB AND IT IS NOT A GOOD FEELING WORRY IF MY JEEP START. IT IS GOING TO COST OVER 1200.00 TO GET MY CAR REPAIRED AND PART IS ON BACK ORDER. I WORRY EVERYDAY THAT I WILL GET STRANDED AND THIS IS SUPPOSE TO BE AN AWARD WINNING SUV. PLEASE HELP ME!
Electrical system, Sep 7, 2013, fire
CAR WON'T STOP. TIPM FUSE EXPLODED. JEEP DEALER SAYS I WON'T HAVE A CAR FOR2 WEEKS AND JEEP WON'T COVER THIS MAIN STREAM ISSUE. I FOUND 1200 COMPLAINTS ON THE SAME ISSUE. WE WANT EXTENDED WARRANTY OR FULL RECALL ON ALL JEEP GRAND CHEROKEES. 2011 AND 2012. PEOPLE CAN DIE IF THEIR CAR SHUTS OFF ON THE HIGHWAY. I WAS WARNED I CAN DIE IF I DRIVE THIS JEEP BY SHAVER JEEP IN THOUSAND OAKS CA. TIPM NEEDS RECALL AND WILL END UP KILLING JEEP OWNERS
Electrical system, Sep 5, 2013
STARTING ISSUES - CRANKS BUT WON'T START. 2011 JEEP GC OVERLAND 4X4 5.7L HEMI, 19,200 MILES. BAD PART: "TOTALLY INTEGRATED POWER MODULE" (TIPM) PART# RL692316AI. PART IS ON "BACK ORDER" DEALER BEST GUESS IS 3 TO 6 WKS OR MORE - THEY DO NOT KNOW. CORPORATE CONFIRMED PARTS SITUATION. AUG 26, 2013 1ST DAY JEEP IN SHOP. DEALERS NOW HAS 3 VEHICLES ALL WAITING FOR THIS PART. MY CONCERN IS THAT THERE IS MORE DEMAND THAN PARTS AND WILL THE NEW PART BE UPGRADED TO ELIMINATE PROBLEM. DEALER PART COST ABOUT $1,000 PLUS LABOR IF OUT OF WARRANTY. SEPT 5, 2013 NOW 11 DAYS IN SHOP WITH NO MORE INFORMATION ON PART. I HOPE THIS DATA WILL SUPPORT A RECALL FOR TIPM PART # RL692316A USED IN 2011 JEEP GRAND CHEROKEE AND OTHER VEHICLES TOO. *JB
Electrical system, Equipment adaptive/mobility, Sep 4, 2013
MY JEEP GRAND CHEROKEE OVERLAND 4X4 2011 IS EXPERIENCING STARTING PROBLEMS. THE YARK JEEP DEALER IN TOLEDO OHIO DIAGNOSED THE PROBLEM TO BE THE TOTAL INTEGRATED POWER MODULE OR TIPM ON SEPTEMBER 4, 2013. I HAD NOT DRIVEN THE CAR FOR 5 DAYS DUE TO A FEAR OF BEING IN A STRANGE PLACE AND NOT BEING ABLE TO GET THE CAR STARTED. THE YARK DEALERSHIP, ON ADVICE OF CHRYSLER, PERFORMED A SOFTWARE UPDATE, WHICH SEEMED TO WORK FOR ABOUT AN HOUR AT THE DEALERSHIP. THEN IT [CONSTANT STARTER CRANKING, WHICH THE DEALERSHIP SAID WAS BECAUSE THE TIPM WAS NOT SENDING ANY POWER TO THE FUEL PUMP] STARTED AGAIN AT THE DEALERSHIP. NOW, I AM BEING TOLD, BY THE YARK DEALERSHIP, THAT THERE IS A 2000 PART BACKLOG ON THE TIPM AND THAT THE PART-DISTRIBUTOR RE-STOCKING DATE HAS MOVED FROM 9/9/2013 TO 9/23/2013. IF THE DELIVERY DATE HOLDS I WILL BE WITHOUT MY VEHICLE FOR ABOUT THREE WEEKS. INTERNET RESEARCH (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F8B2B/1112) REVEALS MANY PEOPLE THAT THE SAME PROBLEM AND CHRYSLER WILL NOT PAY FOR A RENTAL CAR UNLESS THE TIPM IS TOTALLY NON-FUNCTIONAL WHICH I FEEL IS UNACCEPTABLE.
Electrical system, Sep 4, 2013
INCIDENT ON 8/29/13 CAR STALLED TO START- TOOK CAR TO DEALER ON 8/30/13 AND THEY DIAGNOSED IT TO BE THE TIPM. PART WAS ORDERED BUT THE DEALER DOES NOT KNOW WHEN IT IS COMING IN AND IT IS ON NATIONAL BACKORDER. THIS TIPM CAUSES THE CAR NOT TO START. IT TOOK ME ABOUT 5 TRIES TO START MY CAR- THEN FINALLY IT STARTED. THE CAR BASICALLY STARTS WHEN IT WANTS TO. CALLED CORPORATE 9/4 AND SPOKE WITH ELLA COMPLAINING ON THE ISSUE. SHE THEN CALLED THE DEALER AND CONFIRMED THAT PART HAS BEEN ORDERED BUT DOES NOT KNOW AN ARRIVAL DATE. SHE SAID THEY WILL EMAIL MONTHLY ON THE STATUS OF MY PART. I THEN SAID "MONTHLY". SHE REPLIED YES WE DON'T KNOW WHEN THE PART WILL BE IN. I TOLD HER I AM GETTING VERY AGITATED AND THAT I CANNOT AFFORD TO PAY A CAR NOTE ON TOP OF A RENTAL. I ASKED HER WHAT DO THEY DO IN A SITUATION WHEN A CAR CANNOT BE FIXED???? DO YOU REFUND $$ GIVE A NEW CAR.... SHE COULD NOT ANSWER (BASICALLY SAYING NO). I TOLD HER MY RENTAL WILL BE UP ON SATURDAY AND I WANT A NEW ONE ON THEIR EXPENSE BECAUSE THEIR SHOULD BE NO REASON FOR THE DEALER NOT HAVING THIS PART OR KNOWING WHEN IT WILL BE IN. SHE ADVISED ME TO CALL BACK ON SATURDAY REGARDING THE RENTAL. SOME CARS AT MY DEALER HAVE BEEN WAITING FOR THIS PART FOR MONTH. SHE STATED THAT SHE WILL ESCALATE ME FILE WITH SPECIAL TRACKING. IT SEEMS LIKE CHRYSLER IS TELLING ALL VEHICLE OWNERS THIS. *JB