2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: electrical system
780 reports, newest first. Show all
Electrical system, Engine, Jun 15, 2021
We had the latest recall repair completed for stalling while driving, it was a fuel pump relay I believe. I think we had it repaired in February/March. However this morning while driving to work our jeep stalled while slowing down to turn, the battery stayed on but the engine completely stalled & the power steering went out almost causing us to drive off the road. Luckily the brakes still worked but we had a semi behind us that nearly missed us as it also turned onto the same road.
Electrical system, Jun 10, 2021
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that on one occasion while driving, the vehicle stalled without warning. the failure mileage was unknown. Parts distribution disconnect. (RECALL RELATED INCIDENT) - TS
Electrical system, Jun 8, 2021
My vehicle headlights will go on and off. My vehicle at headlights will further flicker on and off if they stay on. My engine will also turn off about 2-3 times a month when braking approaching a stop sign. I’ll have to put my car in park and wait about 10 seconds and the car will start again.
Electrical system, May 17, 2021
THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED THE DEALER WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE ON BACK ORDER. THE CONTACT EXPERIENCED A FAILURE RELATED TO THE RECALL. THE FAILURE MILEAGE WAS 144,600. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Other or unspecified, May 16, 2021
KEEPS STALLING, DIES UNEXPECTEDLY WHEN THE ECM FRIED AND THUS FRIED THE ALTERNATOR AND THE BATTERY
Electrical system, May 11, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KREBS CHRYSLER DODGE JEEP RAM (100 KREBS DR, GIBSONIA, PA 15044) WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE DEALER ONLY RECEIVED ONE PART PER WEEK. THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. THE CONSUMER STATED HE CONTACTED THE DEALER MULTIPLE TIMES AND WAS INFORMED THE PARTS WERE NOT AVAILBLE.
Electrical system, May 10, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. GARDEN CITY JEEP CHRYSLER DODGE RAM (283 N FRANKLIN ST, HEMPSTEAD, NY 11550, (516) 336-4712) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE PLACED ON A LIST FOR WHEN THE PART BECAME AVAILABLE. AN APPOINTMENT WAS SCHEDULED FOR THE RECALL REPAIR IN APRIL 2021 HOWEVER, THE DAY BEFORE THE APPOINTMENT, THE CONTACT WAS NOTIFIED THAT THE APPOINTMENT WOULD BE CANCELLED DUE TO PARTS NOT BEING AVAILABLE. RECENTLY, THE CONTACT STATED THAT THE VEHICLE HAD FAILED TO START-UP AFTER MULTIPLE ATTEMPTS WITH THE CHECK ENGINE WARNING ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, May 10, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED SOUTH POINT DODGE CHRYSLER JEEP RAM SERVICE (5210 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (844) 496-4411) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, May 10, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO CHAMPION CHRYSLER DODGE JEEP RAM (4505 W 96TH ST, INDIANAPOLIS, IN 46268, (317) 872-6200) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, May 5, 2021
VEHICLE'S ENGINE STALLS UNEXPECTEDLY WHILE DRIVING. THE CAR WAS BOUGHT IN 2018 AND THE ENGINE STALLED FOR THE FIRST TIME IN FEBRUARY 2019. THE ENGINE STALLED AGAIN IN JUNE 2020 AND TWICE IN FEBRUARY 2021. THE ENGINE STALLS WHILE DRIVING USUALLY WHILE MAKING A RIGHT TURN. I WAS IN DANGER BECAUSE THE CAR SUDDENLY WENT DEAD WITH CARS BEHIND ME. I COULD HAVE EASILY BEEN REAR-ENDED IN ALL OF THOSE INSTANCES. RECALL WAS PERFORMED, BUT ENGINE STALLED AGAIN ABOUT TWO WEEKS AFTER THE FUEL PUMP RELAY WAS REPLACED. THE ENGINE STALLING WHILE DRIVING CAUSES THE CAR TO STOP SUDDENLY, AND IT CAN RESULT IN INJURIES, CAR ACCIDENT, LOSS OF LIFE AND OR PROPERTY DAMAGE. LESTER GLENN DEALERSHIP IS WHERE I BOUGHT THE CAR FROM AND THEY WERE THE ONES WHO REPLACED THE FUEL PUMP RELAY. THEY HAD THE CAR FOR TWO MONTHS AFTER I BROUGHT IT IN WHEN THE ENGINE STALLED AGAIN AFTER THE FUEL PUMP RELAY WAS REPLACED. CHRYSLER WAS CONTACTED AND THEY CLOSED THE CASE DUE TO THE DEALERSHIP TELLING THEM THAT THEY CANNOT RECIPROCATE THE ISSUE.
Electrical system, Seats, Apr 29, 2021, fire
WHILE THE VEHICLE WAS PARKED, UNOCCUPIED, LOCKED, AND THE MOTOR WAS NOT RUNNING, APPARENTLY THE DRIVER'S SIDE SEAT CAUGHT FIRE. I DID NOT SEE THE ACTUAL FLAMES, BUT I DID OPEN THE DRIVER DOOR TO FIND THE BOTTOM CUSHION AND MOST OF THE ELECTRICAL WIRING IN THE DRIVER SEAT MELTED AND CHARRED AND A THICK LAYER OF SOOT ON EVERYTHING IN THE VEHICLE.
Electrical system, Forward collision avoidance, Apr 27, 2021
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FORWARD COLLISION WARNING OFF (FCW-OFF) LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GALEANA CHRYSLER DODGE JEEP RAM FIAT (14375 S. TAMIAMI TRAIL, FORT MYERS, FL 33912) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED UPON INVESTIGATION, FOUND AND ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Electrical system, Apr 16, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD RESTART SOON AFTER THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED PERRY CHRYSLER DODGE JEEP RAM (2340 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, (619) 931-1656) AND WAS INFORMED THAT HE WOULD RECEIVE A CALLBACK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 149,500.
Electrical system, Apr 9, 2021, fire
THE ALTERNATOR FAILED WITHOUT WARNING, CATCHING ON FIRE, RENDERING THE VEHICLE UNDRIVEABLE AND IN NEED OF AT LEAST A COMPLETE REPLACEMENT OF THE ECM, ALTERNATOR, AD BATTERY, ALONG WITH ANY REPAIRS OR REPLACEMENTS OF WIRES OR PARTS MELTED. IT ALL HAPPENED WITHIN 5 MINUTES AND MILES FROM HOME. THE VEHICLE WAS IN MOTION ON A HIGHWAY ALL OF THE MAINTENANCE WAS DONE ON TIME AS WELL AS A FULL VEHICLE INSPECTIION JUST A COUPLE OF WEEKS EARLIER. I COULD HAVE BEEN SERIOUSLY HURT OR KILLED.
Electrical system, Mar 23, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE(755 ROCKVILLE PIKE, ROCKVILLE, MD 20852) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS ALSO INFORMED THE ONLY A LIMITED AMOUNT OF PARTS WERE BEING SHIPPED TO DEALER AND THAT HE WOULD BE PLACED ON A WAITING LIST. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 160,000. VIN TOOL CONFIRMED PARTS DISTRIBUTION DISCONNECT. JO
Electrical system, Mar 4, 2021
RELAY FUEL PUMP
Power train, Electrical system, Other or unspecified, Feb 12, 2021
ON 2011-2014 JEEP GRAND CHEROKEE HAS NO BATTERY ICON ON THE CLUSTER DISPLAYING WHETHER IT'S OVERCHARGED OR LOW CHARGE. WHILE I WAS ATTEMPTING TO JUMP-START THE SUV DUE TO A DEAD BATTERY ON THE DRIVEWAY. ANOTHER ISSUE IS THE TRANSMISSION ONCE THE VEHICLE IS SHIFTED FROM PARK TO DRIVE WHILE PARKED UPHILL OR DOWNHILL IT MAKES A CLUNKING SOUND WHILE SHIFTING GEARS.
Service brakes, Hydraulic, Electrical system, Service brakes, Feb 5, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED CITY AUTO PARK (4395 US-130, BURLINGTON, NJ 08016, (888) 289-4816) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, Jan 29, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE WORKED AS DESIGNED. ADDITIONALLY, THE VEHICLE WAS LEAKING ENGINE OIL ONTO THE TRANSMISSION. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS SUGGESTED THAT THE BATTERY, ALTERNATOR AND A FAULTY EMC REGULATOR NEEDED TO BE REPLACED. THE CONTACT CALLED THREE RIVERS CHRYSLER JEEP DODGE RAM (2633 W LIBERTY AVE, PITTSBURGH, PA 15216, (412)343-1200) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. INVALID VIN.
Suspension, Electrical system, Fuel/propulsion system, Jan 26, 2021
WHEN STARTING THE VEHICLE THE MILEAGE JUMPS HIGHER THAN WHAT THE ACTUAL MILEAGE IS. PROBLEM WITH THE SUSPENSION.
Electrical system, Seats, Jan 26, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 40 MPH, WHEN THE FRONT DRIVER SEAT HEATER FAILED TO TURN OFF. THE CONTACT STATED SHE HAD ALL THE SENSOR SHOWING OFF BUT THE HEATED SEAT STAYED ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Suspension, Electrical system, Engine, Jan 5, 2021
A FEW THINGS, ONE BEING HOW MY JGC ABRUPTLY SHUTS OFF WHILE IN MOTION(LUCKILY I WAS EXITING THE EXPRESS WAY (BOTH) TIMES) YEAH, HAPPENED MORE THAN ONCE, TO THE SUSPENSION NO LONGER FUNCTIONING, ALL THE WAY TO IT DECIDING NOT TO START UP.
Electrical system, Dec 29, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MYRTLE BEACH CHRYSLER JEEP (785 JASON BLVD, MYRTLE BEACH, SC 29577) AND EFIRD CHRYSLER JEEP DODGE RAM (1711 W LUCAS ST, FLORENCE, SC 29501) WERE CONTACTED. BOTH DEALERS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, Dec 28, 2020
COLD STARTED THE 2011 JEEP GRAND CHEROKEE LIMITED, WAS IN PARK AND ALL THE DASH LIGHTS CAME ON. IT APPEARS TO BE ANOTHER #3 MISFIRE, ALL DASH LIGHTS CAME ON, & HAD LOSS OF POWER. ENGINE LIGHT BLINKING, CHECK OIL, LOW BATTERY LIGHT, SERVICE THE 4X4, AND WIPERS ALL CAME ON AT ONCE, REMAINED ON. I HAD THE SAME ISSUE IN SUMMER OF 2019, THEN IT WAS A #3 MISFIRE. THIS TIME, AGAIN, THE CODE WAS A #3 MISFIRE! THE SUMMER OF 2019 I HAD THE GARAGE REPLACE THE FAULTY 3 COIL PACKS ALONG WITH A NEW ALTERNATOR WHICH WAS DAMAGED BECAUSE OF THE BAD COIL PACKS, WHICH FIXED THE ISSUE FOR APPROXIMATELY 1 AND 1/2 YEARS. THEN THE ISSUE RESURFACED ON CHRISTMAS 2020, SAME PROBLEM.
Electrical system, Exterior lighting, Dec 28, 2020, fire
THE ROOF ON THE INSIDE OF MY 2011 GRAND JEEP CHEROKEE CAUGHT ON FIRE DUE TO A SUN VISOR RECALL (RECALL R71) THE JOHN HIESTER DEALERSHIP IN SANFORD, NC HAD PREVIOUSLY FIXED TWICE. THEIR SPECIAL INVESTIGATOR SAID THEY WEREN'T GOING TO PAY TO FIX THE ELECTRICAL FIRE DAMAGE BECAUSE IT WASN'T RELATED TO THE RECALL AND WASN'T A MANUFACTURER ISSUE. BASICALLY, THEY IMPLIED THAT I CAUGHT MY OWN VEHICLE ON FIRE & RISKED MY OWN LIFE & THE LIFE OF MY GRANDCHILDREN, WHICH IS CRAZY. SEE DETAILS BELOW: ON OCTOBER 23, 2020, I TOOK MY 2011 JEEP GRAND CHEROKEE TO THE JOHN HIESTER CHRYSLER, DODGE, JEEP, RAM DEALERSHIP LOCATED ON HAWKINS AVENUE IN SANFORD, NORTH CAROLINA, TO HAVE THE SUN VISOR WIRING RELATED TO SAFETY RECALL R71 REPLACED. PER THE ATTACHED INVOICE FROM THE DEALERSHIP, THEY REPLACED THE RIGHT AND LEFT SUN VISOR AND INSTALLED WIRE GUIDES AND GRIND RELIEFS. AT APPROXIMATELY 6:45 A.M. ON DECEMBER 9, 2020 (NOT EVEN TWO MONTHS LATER), FROM INSIDE OF THE HOUSE, AS USUAL, I USED THE CAR KEY TO AUTOMATICALLY START MY JEEP THAT WAS STATIONARY (SITTING IN MY DRIVEWAY) SO THAT IT COULD WARM UP. WHEN MY GRANDCHILDREN AND I WALKED OUTSIDE TO GET INTO THE JEEP, I NOTICED A LOT OF SMOKE ON THE INSIDE, SO MUCH SO, THAT I COULDN'T SEE ANYTHING. UPON OPENING THE JEEP DOOR, THE ENTIRE VEHICLE WAS COMPLETELY FILLED WITH SMOKE. WITH THE DOORS OPENED, THE SMOKE FINALLY CLEARED, AND, IN HORROR, I SAW THAT THE ROOF ON THE INSIDE HAD BEEN COMPLETELY BURNED AND PAINT ON THE OUTSIDE OF THE ROOF HAD BUBBLED FROM WHAT APPEARED TO BE A FIRE. I IMMEDIATELY CONNECTED THE INCIDENT TO THE RECALL THAT WAS REPAIRED ON OCTOBER 23, 2020 BECAUSE THE PREVIOUS NIGHT, I'D TRIED TO TURN ON THE VISOR LIGHT TO READ SOMETHING AND THE LIGHTS WERE EXTREMELY DIM. I MESSAGED THE JOHN HIESTER DEALERSHIP VIA ONLINE AROUND 7:30 A.M. FROM THERE, MY JEEP WAS TOWED TO THE DEALERSHIP, WHERE IT STILL REMAINS UNREPAIRED.