2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: service brakes
331 reports, newest first. Show all
Service brakes, Jul 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN (NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY HAVE NO IDEA WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 9, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 ( SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Service brakes, Jul 8, 2014
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY COULD NOT PROVIDE A SPECIFIC DATE OF WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 8, 2014
I RECEIVED THE BRAKE BOOSTER RECALL NOTICE A COUPLE OF MONTHS AGO. I TOOK MY JEEP TO THE DEALERSHIP FOR AN OIL CHANGE AND MENTIONED THE RECALL SO IT COULD BE INSPECTED. UPON LEAVING I WAS TOLD THEY HAD TO ORDER PARTS WHICH WERE ON BACK ORDER AND WOULD BE A COUPLE OF MONTHS. I WAS UNDER THE IMPRESSION THAT MY VEHICLE WAS STILL SAFE TO DRIVE, BUT WEDNESDAY JULY 2ND THE BOOSTER FAILED DURING RUSH HOUR AT HIGHWAY SPEEDS. I WAS VERY LUCKY NOT TO HIT/INJURE/KILL ANYONE AS TRAFFIC SLOWED AND I COULDN'T. I MANAGED TO GET TO THE SHOULDER AND COAST TO A STOP, BUT WHAT IF I COULDN'T? OF ALL THINGS TO FAIL ON A VEHICLE THE BRAKES SHOULDN'T BE ONE. IF MY VEHICLE WASN'T SAFE TO DRIVE THEN I NEVER SHOULD OF BEEN SENT OUT OF THE DEALER WITH IT. I AM NOW STUCK IN A RENTAL WHILE I WAIT FOR MY VEHICLE TO BE REPAIRED WITH NO ETA. I CONTACTED JEEP CUSTOMER SERVICE, BUT HAVE NOT RECEIVED A RESPONSE. *JS
Service brakes, Jul 7, 2014
RECEIVED SAFETY RECALL NOTICE FOR BRAKE BOOSTER ON JEEP GRAND CHEROKEE'S IN LATE MAY. DEALERS NEAR ME STILL DO NOT HAVE PARTS TO PERFORM RECALL SERVICE. FIRST CALLED DEALER IN LATE MAY AND AGAIN JULY 7 AND THEY STILL SAID THEY ARE WAITING FOR PARTS FROM CHRYSLER. RECALL NOTICE RELEASES SHOULD HAVE ALL PARTS AVAILABLE TO PERFORM RECALLS ESPECIALLY IN CASE OF POTENTIAL BRAKE FAILURES DUE TO MALFUNCTIONS YET I CAN'T GET THE ISSUE CORRECTED DUE TO NO PARTS AVAILABLE. *JS
Service brakes, Hydraulic, Service brakes, Jul 3, 2014
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, SHE WAS #25 ON A LIST, AS THE PARTS WERE NOT AVAILABLE. *JB THE CONSUMER FINALLY RECEIVED A CALL FROM THE DEALER, TO HAVE THE RECALL TAKEN CARE OF. HOWEVER, THE DEALER STATED THEY TESTED THE BRAKE BOOSTER AND THERE WAS NOTHING WRONG. THEY INSTALLED A PROTECTIVE BOOSTER SHIELD, INSTEAD. THE CONSUMER STATED LAST WINTER, SHE EXPERIENCED RESISTANCE AND HEARD A SLIGHT NOISE WHEN BRAKING. UPDATED 08/20/14
Service brakes, Jul 2, 2014
RECALL P14 / NHTSA 14V-154 I RECEIVED THIS RECALL NOTICE APPROXIMATELY JUNE 15TH, AND TODAY, JULY 2, CALLED MY LOCAL DEALERSHIP TO TAKE CARE OF THIS RECALL AND INSTALL THE NEEDED PARTS. I WAS TOLD THERE ARE "NO PARTS AVAILABLE YET FOR THIS RECALL". WHAT? YOU SEND OUT A RECALL NOTICE FOR A POTENTIALLY DANGEROUS BREAK MALFUNCTION... AND THERE ARE NO PARTS AVAILABLE YET? THE SERVICEMAN AT MARTIN SWANTY DODGE/CHRYSLER/JEEP IN KINGMAN, ARIZONA TOLD ME THAT ANOTHER RECALL NOTICE WILL BE SENT WHEN THE PARTS BECOME AVAILABLE... REALLY? I HOPE PARTS BECOME AVAILABLE BEFORE AN ACCIDENT MAY OCCUR! *TR
Service brakes, Jul 1, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER INDICATED THAT THE CONTACT WAS NUMBER EIGHTY ON THE LIST AND ONLY FIVE PARTS HAD BEEN SENT TO THE DEALER PER WEEK. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 30, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES), BUT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 27, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 26, 2014
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE IN ORDER TO HAVE THE RECALL REPAIRS PERFORMED. THE DEALER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 24, 2014
TL* THE CONTACT OWNS A 2011 GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 23, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 23, 2014
I WAS INFORMED OF RECALL FROM THE LOCAL CHICAGO NEWS. CALLED DEALERSHIP FEW WEEKS LATER, BECAUSE I HAD NOT RECEIVED THE RECALL NOTICE VIA MAIL YET. THEY INFORMED ME THAT THEY HAD NOT BEEN GIVEN NOTICE ABOUT IT EITHER. WEEK LATER RECEIVED THE NOTICE IN THE MAIL. WEEK LATER WENT TO DEALERSHIP TO HAVE WORK DONE AND WAS INFORMED THEY DIDN'T HAVE THE PARTS, AND WOULD NOT HAVE THE PARTS UNTIL AUGUST OF 2014. I WENT HOME AND CALLED CHRYSLER AND THEY SAID THAT THE DEALERSHIP SHOULD HAVE THE PARTS IN TWO WEEKS. NOW THREE WEEKS LATER I JUST CALLED THE DEALERSHIP AND THEY STILL DON'T HAVE THE PARTS AND AGAIN WAS TOLD THAT THEY WOULD NOT HAVE THE PARTS UNTIL AUGUST AGAIN. I CALLED CHRYSLER AGAIN AND THEY ONLY SAID THAT MY CASE HAS BEEN ESCALATED AND THAT I WOULD BE INFORMED/CALLED BY DEALER AND/OR CHRYSLER WHEN THE DEALER CAN DO THE WORK. WHAT THE BLANK, BLANK IS GOING ON????? *TR
Service brakes, Jun 19, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 18, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO SERVICE THE VEHICLE UNDER THE RECALL WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 18, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 17, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE AT LEAST 3 MONTHS BECAUSE THE MANUFACTURER WAS ONLY ISSUING ONE SERVICE PART PER WEEK AND THE CONTACT WAS 15 ON A WAITING LIST. THE MANUFACTURER CONFIRMED THE INFORMATION PROVIDED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL. THE VIN WAS NOT AVAILABLE.
Service brakes, Jun 17, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 13, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER INFORMED THE REMEDY PART MAY POSSIBLY BE AVAILABLE IN AUGUST OF 2014. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Service brakes, Engine, Jun 12, 2014
I HAVE TRIED TO START MY CAR SEVERAL TIMES WITH JUST CONTINUOUS CRANKING. I CALLED TWO DIFFERENT JEEP DEALERSHIPS AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. YESTERDAY, I WAS DRIVING DOWN THE STREET AT 55 MPH WITH MY 5 MONTH OLD IN THE CAR AFTER DAYCARE- AND MY CAR JUST SHUT OFF WHILE DRIVING AND I ALMOST CRASHED INTO THE PERSON IN FRONT OF ME!!!! VERY SCARY. I HAD TO SWERVE TO MISS THE PERSON IN FRONT OF ME BECAUSE THE BRAKES AND CAR WERE NOT WORKING- JUST COMPLETELY SHUT OFF. I FINALLY GOT IT STARTED AGAIN AND GOT TO A SAFE LOCATION. I THEN HAD IT TOWED. I DID SOME RESEARCH TO FIND THAT THIS IS A VERY COMMON ISSUE WITH 2011 JEEP GRAND CHEROKEES AND CHRYSLER REFUSES TO DO A RECALL ON THIS. ARE THEY INSANE?!!! WE COULD HAVE BEEN IN A SERIOUS ACCIDENT. IF THE CAR IS NOT UNDER WARRANTY- THE PRICE TO FIX THE ISSUE IS $1300+. I JUST PURCHASED THIS CAR IN NOVEMBER OF 2013 BECAUSE I THOUGHT IT WOULD BE SAFE FOR ME AND MY NEW BABY. NOW I HAVE TO DISH OUT $1300 BECAUSE OF A FAULTY PART THAT CHRYSLER REFUSES TO FIX? THEY ARE VERY AWARE OF THE TIPM NOT PERFORMING ON THESE MODELS- PLEASE RESEARCH ALL THE FORUMS THAT TALK ABOUT THIS. THERE IS ALREADY LAWSUITS PENDING. PLEASE ADVISE ON WHAT TO DO AT THIS POINT. I DO NOT HAVE THIS KIND OF MONEY TO FIX A CAR WITH 39000 MILES ON IT. I WILL NEVER PURCHASE A JEEP OR CHRYSLER AGAIN. *TR
Service brakes, Jun 11, 2014
TL * THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE BECAUSE THEY COULD ONLY ORDER ONE PART PER WEEK. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 11, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Electrical system, Service brakes, Jun 10, 2014
PURCHASED 2011 JEEP GRAND CHEROKEE OVERLAND USED IN SUMMER OF 2012. 3RD JEEP AND HAVE STAYED WITH JEEP BECAUSE FELT THEY WERE A SAFE RELIABLE CAR. SHORTLY AFTER PURCHASE THE CAR WOULD SOUND LIKE IT WAS "COMPUTING" NEAR THE ENGINE--WHILE OFF AND KEY NOT NEAR CAR. TOLD THIS WAS NORMAL. ALARM STARTED TO GO OFF FOR NO REASON, DAY TIME RUNNING LIGHT ON DRIVER SIDE STOPPED WORKING (NOT BULB) AND STARTED WORKING A FEW DAYS LATER ON ITS OWN. CAR NO START OR HARD START SEVERAL TIMES. CHECK ENGINE LIGHTS ON AND OFF, KEY NOT FOUND, ETC. 5/19/14 EXITING HIGHWAY AT APPROX. 75 MPH (59,000 MILES) BRAKES DON'T WORK. CAR SLOWS BUT WON'T STOP. NO LIGHT ILLUMINATED FOR BRAKE PROBLEM. IT WAS PETRIFYING. CALLED DEALER IN MORNING AND THEY INDICATED NOT WARRANTY AND NOT RECALL SO ORDERED BRAKE BOOSTER FROM DEALER AND REPLACED. WAS WITHOUT VEHICLE FOR SEVERAL DAYS. 5/28/14 DRIVING APPROX. 75 ON HIGHWAY--DASH LIGHTS FLASH, CAR SHAKES AND SHUDDERS UNCONTROLLABLY, SCREEN READS SERVICE AIR SUSPENSION SYSTEM AND ETC CODE. EXIT HIGHWAY CAR HAS NO SUSPENSION. STOP MAKE PHONE CALL AND RESTART CAR AND NO LIGHTS, WARNINGS, AND SUSPENSION BACK. DRIVING 35 MPH ON BUSY CITY STREET (IN FRONT OF SCHOOL) CAR DASH FLASHES AND GOES BLACK--A RED LIGHTNING BOLT APPEARS AND THE CAR SHUTS OFF WHILE DRIVING. NO BRAKES, POWER STEERING, HAZARD LIGHTS, SUSPENSION, ETC. I WAS TERRIFIED! PUSHED DOWN ACCELERATOR AND CAR STARTS BACK UP (SIMILAR TO DEPRESSING GAS PEDDLE ON GOLF CART). TOOK TO DEALER AND THEY REPLACED A BRAKE SENSOR AND THE SUSPENSION WORKED. SAID THEY COULD NOT REPLICATE THE CAR SHUTTING OFF WHILE DRIVING. TIPM MUST BE THE CAUSE BASED ON 1000S OF OWNERS COMMENT. FILED COMPLAINT WITH CHRYSLER TODAY. FRIGHTENED FOR MY SAFETY AND THE SAFETY OF OTHER CARS, PEOPLE, ETC. DRIVE OVER 100 MILES PER DAY ON HIGHWAY. CAN'T OBTAIN TIPM PART. MUST USE CAR TO WORK BUT SAFETY CONCERNS WITH DRIVING. *TR