2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: service brakes
331 reports, newest first. Show all
Service brakes, Jun 6, 2014
I RECEIVED A RECALL NOTICE IN THE MAIL. THE LOCAL DEALER IN CRYSTAL LAKE, IL REPORTS NO KNOWLEDGE OF THE RECALL AND CANNOT HELP ME. *TR
Service brakes, Jun 5, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE DEALERS WERE NOT RECEIVING PARTS UNTIL SEPTEMBER OF 2014. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JUNE OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 5, 2014
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V15400 (BRAKES HYDRAULIC). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 8/14/14*CN
Service brakes, Hydraulic, Jun 4, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (BRAKES, SERVICE BRAKES, HYDRAULIC) AND CALLED THE DEALER TO SCHEDULE AN APPOINTMENT. THE DEALER ADVISED HIM THAT THE PARTS WERE NOT YET AVAILABLE TO PERFORM THE REPAIR AND WOULD NOT BECOME AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 56,000.
Service brakes, Jun 4, 2014
GOT A RECALL LETTER AND TOOK IT TO MY JEEP DEALERSHIP TO GET IT FIXED. THE DEALERSHIP SAID WE DO NOT HAVE THE PARTS AND IT COULD BE MONTHS BEFORE THEY DO. *TR
Service brakes, Hydraulic, Service brakes, Jun 3, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.!....UPDATED 07/31/14 *BF
Service brakes, Jun 3, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jun 2, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC)AND THE PART NEEDED WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Service brakes, Jun 2, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES WAS SQUEALING. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 38,274.
Service brakes, Jun 2, 2014
TL-THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL TWO MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS
Service brakes, May 28, 2014
AFTER BEING UNABLE TO STOP 3 TIMES WITHIN THE FIRST 3 MINUTES OF LEAVING MY HOUSE I CALLED JEEP ABOUT THE BRAKE RECALL. JEEP NEVER CONTACTED ME TO LET ME KNOW THAT MY JEEP WAS INVOLVED IN THE RECALL. I LET THEM KNOW I NO LONGER FELT SAFE DRIVING THE CAR, AS IT HAD FAULTY BRAKES AND KINDLY REQUESTED A LOANER AS I HAD FAMILY ARRIVING THAT WEEKEND AND WOULD BE DOING A LOT OF TRAVELING. THE SERVICE WRITER LET ME KNOW THAT ACCORDING TO THE RECALL THE JEEP WILL STOP WITH EXCESSIVE FORCE & MAY BE MORE DIFFICULT IN WARMER WEATHER. IT IS CURRENTLY 80 DEGREES IN COLORADO WITH NO SIGN OF COOLING. I INFORMED THE TECHNICIAN THAT THE CAR HAD ALREADY ALMOST CAUSED 3 ACCIDENTS AND I DID NOT FEEL CONFIDENT IN IT'S ABILITY TO STOP IN AN EMERGENCY SITUATION. HE APOLOGIZED AND INFORMED ME THAT HIS SUPERIORS WOULD NOT ALLOW ME A LOANER BECAUSE BASED ON THE RECALL NOTIFICATION THE CAR WAS SAFE TO DRIVE. IN WHAT WORLD IS A CAR WITH FAULTY FUNCTIONING BRAKES SAFE FOR ITS OWNER OR ANYONE ELSE ON THE ROAD!?! JOHN ELWAY JEEP OF GREELEY, COLORADO WAS THE DEALERSHIP INVOLVED. *TR
Vehicle speed control, Other or unspecified, Service brakes, May 28, 2014, crash
EXPERIENCED UNINTENDED ACCELERATION, AT A STOP OR NEAR STOP WHEN PARKING. ALTHOUGH MY FOOT WAS ON THE BREAK, THE CAR LUNGED FORWARD AS IF THE ACCELERATOR HAD BEEN PUSHED ALL THE WAY DOWN, HITTING THE BACK OF A PARKED TRUCK VIOLENTLY. ALTHOUGH THE IMPACT WAS GREAT, THE AIR BAG DID NOT DEPLOY. THE INCIDENT WAS OBSERVED BY THE HOMEOWNER/TRUCK OWNER. *TR
Service brakes, May 16, 2014
STARTED THE JEEP UP IN THE MORNING TO LEAVE FOR WORK AND AS I BACKED INTO THE STREET AND TRIED STOPPING, THE BRAKE PEDAL WAS VERY STIFF AND THE STOPPING POWER WAS ALMOST NONE. I THEN PUT IT INTO DRIVE TO GO THE 30 YARDS TO THE STOP SIGN IN FRONT OF THE HOUSE AND COULD NOT STOP. I HAD BOTH FEET STOMPING ON THE PEDAL, BUT IT DIDN'T MATTER. I MADE IT TO THE MIDDLE OF THE INTERSECTION BEFORE I STOPPED. THIS HAPPENS EVERY TIME THE JEEP SITS FOR MORE THAN 30 MINUTES AND IS THEN DRIVEN AGAIN. I HAVE FOUND THAT PUMPING THE BRAKES 10-15 TIMES BEFORE PUTTING THE CAR INTO DRIVE ALLEVIATES THE ISSUE FASTER. I AM WORRIED THAT EVENTUALLY THIS WILL HAPPEN EVEN AFTER THE BRAKES ARE 'WARMED UP' WHEN I REALLY NEED THE BRAKES. I RESEARCHED THE ISSUE IN FORUMS ONLINE AND IT SEEMS VERY COMMON FOR THE NEW-STYLE GRAND CHEROKEES TO HAVE ISSUES WITH THE BRAKE BOOSTER. I WENT TO MY LOCAL JEEP DEALERSHIP AND THE PART IS OVER $200 WITHOUT INSTALLATION, WHICH IS NOT COVERED BY MY EXTENDED WARRANTY. *TR
Service brakes, May 7, 2014
BRAKE BOOSTER ISSUE WITH 2011 JEEP GRAND CHEROKEE. I RECENTLY PURCHASED A USED GRAND CHEROKEE FROM A DEALERSHIP. I HAVE NOTICED THAT THE BRAKE PEDAL IS EXTREMELY STIFF AND IT IS VERY DIFFICULT TO ENGAGE THE BRAKE AT TIMES. THIS IS NOT A CONSISTENT ISSUE. BRAKES WILL BEHAVE NORMALLY AND THEN PEDAL WILL BECOME VERY STIFF THE NEXT TIME THE BRAKE IS DEPRESSED. MY MECHANIC EXAMINED THE VEHICLE AND INFORMED ME OF THE RECALL AND STATED THAT THE VEHICLE IS NOT SAFE TO DRIVE AT THIS POINT. THE DEALERSHIP THAT THE CAR WAS PURCHASED FROM AND CHRYSLER BOTH STATE THAT THIS VEHICLE IS NOT RECALLED DESPITE THE FACT THAT IT HAS THE RECALLED DEFECT. *TR
Service brakes, Apr 25, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND AN UNUSUAL NOISE EMITTED FROM THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Service brakes, Apr 24, 2014
DURING HIGHWAY SPEEDS, MY BRAKE PEDDLE WENT ALL THE WAY TO THE FLOOR AND THERE WAS BARELY ANY PRESSURE IN SYSTEM. TOOK TO DEALER AND WAS ADVISED I HAD TO REPLACE MY BRAKE BOOSTER BECAUSE IT FAILED BUT IT WAS NOT COVERED UNDER WARRANTY. HAD TO PAY OUT OF POCKET. *TR
Service brakes, Apr 23, 2014
I PURCHASED THE ABOVE LISTED VEHICLE IN APRIL 2013, HAD TO BRING IT BACK FOR AN ISSUE WITH THE BRAKES. I HAD LITTLE TO NO PEDAL, BROUGHT THE VEHICLE INTO THE DEALER WAITED APPROXIMATELY TWO WEEKS AND THE VEHICLE WAS RETURNED TO ME. SERVICE WRITER STATED THAT BEING THE TRUCK WAS ON THE LOT FOR A WHILE, THE BRAKES GOT WARPED. WAS TOLD THAT THE BRAKES WERE CHANGED. I LEFT WITH THE VEHICLE THAT HAD A LITTLE MORE PEDAL SINCE I BROUGHT IT INTO SERVICE.ON OR ABOUT THE FIRST WEEK OF FEB. 2014 I EXPERIENCED MY BRAKE PEDAL WAS HARD AS A ROCK AND I WAS UNABLE TO STOP THE VEHICLE. BROUGHT MY VEHICLE INTO SERVICE EXPLAINED TO THEM WHAT WAS GOING ON AND THEY SAID IT WAS THE BRAKE BOOSTERS. I GET INTO MY VEHICLE A FEW DAYS LATER AND ONCE AGAIN I WAS NOT ABLE TO STOP THE VEHICLE, THIS TIME I ALMOST WAS INVOLVED IN AN ACCIDENT. I DROVE THE VEHICLE ALMOST 10 MILES AT 20 MPH TO THE DEALERSHIP AND DEMANDED THEY FIX THE BRAKES. THE SERVICE MANAGER CAME OUT GOT INTO MY VEHICLE DROVE IT DOWN THE STREET WHILE I WAS THE VEHICLE,THE VEHICLE WAS THERE FOR ALMOST FIVE WEEKS, I FINALLY RECEIVED A CALL ON APRIL 10, 2014 THAT MY VEHICLE WAS READY. I GET INTO THE VEHICLE I PRESS ON THE BRAKE PEDAL AND THE PEDAL GOES RIGHT TO THE FLOOR. I WAS ADVISED BY THE SERVICE WRITER THAT I NEEDED REAR BRAKES AND THAT IS WHY ITS DOING THAT. THE COST FOR REAR BRAKES WAS ABOUT 500.00, I DECLINED AND TOLD THE SERVICE WRITER I HAD MY BRAKES DONE SEVERAL MONTHS AGO AND THEY SHOULD NOT BE IN NEED OF REPAIR. HE LOOKED INTO THE SYSTEM AND TOLD ME ONLY MY FRONT BRAKES WERE REPAIRED, THEY JUST SURFACED THE ROTORS AND PUT THE SAME PADS BACK ON. I WENT TO THE SHOW ROOM ASKED FOR A 2011 GRAND CHEROKEE BROUGHT IT TO THE SERVICE DEPARTMENT AND SHOWED THEM A VEHICLE WITH 6000 MORE MILES THAN MINE AND TWO MILLIMETERS LESS PAD THAN MINE AND THE BRAKE PEDAL WAS FULL. *TR
Service brakes, Apr 23, 2014
MY WIFE WAS DRIVING OUR 2011 GRAND CHEROKEE OVERLAND YESTERDAY AND WAS STOPPED WITH HER FOOT ON THE BRAKE IN A DRIVE THRU. WHILE IT WAS STOPPED WITH HER FOOT ON THE BRAKE PETAL WENT RIGHT TO THE FLOOR AND THE JEEP STARTED TO MOVE FORWARD. NO BRAKES!!! SHE SAID SHE HEARD A AIR TYPE SOUND WHEN IT HAPPENED. FORTUNATELY SHE WAS ABLE TO COAST SAFELY TO A PARKING SPOT UNTIL I COULD GET THERE. AFTER GETTING IT TO THE DEALER THE CALLED ME AND SAID IT WAS THE BRAKE BOOSTER. NO DETAILS WERE GIVEN TO ME OTHER THAN IT FAILED. ALL I CAN SAY IS THANKFULLY IT HAPPENED WHERE IT DID. THERE ARE SO MANY SITUATIONS THAT THIS COULD HAVE COST HER LIFE OR SOMEONE ELSE'S. NOW EVERY TIME SHE OR I DRIVE IT WE WILL BE THINKING ABOUT WHEN THE BRAKES WILL GO OUT AGAIN. HOPE WE CAN GET OVER THAT OR IT'S GONE. SHE WAS SHAKING FOR HOURS AFTERWARDS AND WAS PHYSICALLY DRAINED LATER IN THE DAY. AGAIN, THANKFULLY IT HAPPENED WHILE STOPPED. *TR
Service brakes, Apr 22, 2014
HI, I AM WRITING TO YOU TODAY BECAUSE MY FAMILY AND I HAD A COUPLE NEAR MISS SITUATIONS IN REGARDS TO MY BRAKING SYSTEM ON MY 2011 JEEP GRAND CHEROKEE. THERE WAS A AUDIBLE HEAVY AIR LEAK FROM THE BROKEN VACUUM SEAL GOING TO THE BRAKE BOOSTER. WITH NO POWER BRAKES I WAS ON THE VERGE OF REAR-ENDING VEHICLES AND EVEN WORSE PEDESTRIANS FOR A COUPLE DAYS UNTIL I COULD GET MY CAR IN FOR SERVICING. I TOOK MY VEHICLE TO A LICENSED MECHANIC PRIOR TO SERVICING AND HE TOLD ME OF A VERY RECENT RECALL THAT WAS JUST GETTING INITIATED BY CHRYSLER IN HOPES OF AVOIDING THIS EXACT SITUATION. RECALL P14. WHEN I BROUGHT MY SUV IN TO GET IT SERVICED THEY SAID THERE WAS NO RECALL ASSIGNED ON BEHAVE OF MY SPECIFIC VIN NUMBER EVEN THOUGH THEY DID AGREE THIS RECALL FITS EXACTLY TO WHAT MY DEFICIENCY IS. I AM GETTING IT REPAIRED AS WE SPEAK BECAUSE I DO NOT WANT TO TAKE A CHANCE OR FOOL AROUND WITH ANYTHING AS VITAL AS MY BRAKING SYSTEM. THEY ARE REPLACING THE ENTIRE BOOSTER AND VACUUM SEAL. IF YOU WOULD BE SO KIND TO INFORM ME AS TO WHY THIS RECALL IS NOT SPECIFIC TO MY VIN AND 2011 GRAND CHEROKEE AS A FAULTY BRAKING BOOSTER AND SEAL IS IN NO WAY SUPPOSED TO FAIL IN 3 YEARS I WOULD APPRECIATE IT. I AM AT THE MOMENT ON HOOK FOR A BILL THAT'S 700 DOLLARS PLUS FROM HALEY DODGE JEEP CHRYSLER IN WHITE ROCK BC. I HAVE CONTACTED CHRYSLER'S CUSTOMER SERVICE IN REGARDS TO THIS MATTER OVER A WEEK AGO BUT HAVE NOT HEARD BACK. LOOK FORWARD TO HEARING FROM YOU, THANK YOU FOR YOUR TIME! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Apr 22, 2014
WHILE DRIVING THE SPEED LIMIT ON THE HIGHWAY I WAS APPROACHING SLOW TRAFFIC. I TRIED TO APPLY THE BRAKES BUT THE BRAKES WERE HARD AND FAILED TO WORK PROPERLY. THE VEHICLE DID SLOW DOWN A LITTLE BIT BUT NOT ENOUGH TO STOP THE VEHICLE. I WAS GOING 55MPH AND THEN TRAFFIC SLOWED TO ABOUT 20-25MPH BUT COULDN'T. I HAD TO VEER OFF INTO THE LEFT LANE TO AVOID HITTING THE CAR IN FRONT OF ME. IT WASN'T THE ANTI-LOCK BRAKES KICKING IN EITHER. I THE BRAKES WERE JUST FAILING. THE SECOND OCCURRENCE WAS THE NEXT DAY WHEN I WAS APPROACHING AN INTERSECTION TO MAKE A RIGHT HAND TURN I TRIED TO APPLY THE BRAKES BUT AGAIN THE BRAKES WERE HARD, AS IF THE PEDAL FULLY DEPRESSED WITHOUT APPLYING ANY BRAKE. LUCKILY I WAS CAUTIOUS FROM THE PREVIOUS INCIDENT AND WAS APPROACHING THE INTERSECTION AT A LOW RATE OF SPEED. I WAS ABLE TO JUST BARELY MAKE THE TURN WITHOUT COLLIDING WITH ANOTHER CAR. THANKFULLY THERE WEREN'T ANY PEDESTRIANS CROSSING THE STREET, IN NEW YORK CITY THIS IS A RARITY. AFTER ALL THIS HAPPENED I CHECKED ANY RECALLS WITH MY VEHICLE AND SAW THE BRAKE BOOSTER RECALL. I CALLED TWO JEEP DEALERS ( BAYSIDE JEEP IN NY AND EAST HILLS JEEP IN NY) AND BOTH GAVE ME A HARD TIME SAYING THAT THERE IS NOT A RECALL OUT FOR MY VEHICLE. THEY ARE SAYING MY VIN # DOES NOT HAVE A RECALL AGAINST IT BUT JEEP HASN'T ASSIGNED THE RECALL TO ANY SPECIFIC VIN #S, THEY SAY TO JUST BRING IT IN TO GET CHECKED OUT. SINCE THIS WASN'T A MANDATORY RECALL TO MY VIN# I WASN'T GIVEN AN APPOINTMENT FOR SERVICE FOR 1WEEK AT BAYSIDE JEEP AND 2DAYS LATER AT EAST HILLS JEEP. I WAS GIVEN ATTITUDE AND DIDN'T EVEN CARE THAT THIS WAS A MAJOR SAFETY ISSUE. *TR
Service brakes, Apr 21, 2014
MY BRAKE BOOSTER HAS A MALFUNCTION CAUSING VACUUM LOSS IN THE BRAKE BOOSTER. THIS CAUSES DIFFICULTIES IN STOPPING MY CAR. I HAVE READ ABOUT A RECALL PERTAINING TO THIS ISSUE SO I CALLED CHRYSLER ABOUT THIS AND THEY SAID THAT THEY WILL ISSUE A RECALL IN MAY AND I SHOULD GO AHEAD AND HAVE THE REPAIRS COMPLETED AT MY DEALERSHIP SINCE THERE'S NO WAY OF THE CUSTOMER SERVICE REP KNOWING IF MY CAR IS INCLUDED. SHE ALSO STATED THAT THERE IS NO WAY OF KNOWING IF I WILL BE ABLE TO BE REIMBURSED FOR PAYING FOR THE REPAIR OUT OF POCKET. *TR
Service brakes, Apr 18, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO RESPOND TO DECELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE BRAKE BOOSTER HAD FAILED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 61,000.
Steering, Service brakes, Engine, Apr 10, 2014
MY WIFE HAS HAD 3 SEPARATE ENCOUNTERS WHERE HER 2011 JEEP GRAND CHEROKEE OVERLAND HAS RANDOMLY POWERED DOWN, LOSING CAPABILITY TO OPERATE THE VEHICLE (NO BRAKES/STEERING) WHILE SHE WAS DRIVING THE VEHICLE. THE FIRST OCCASION HAPPENED IN NOVEMBER OF 2013, VEHICLE WAS STOPPED AT AN INTERSECTION AND LOST POWER. THE VEHICLE WAS PUT INTO PARK AND RE-STARTED WITH NO FURTHER ISSUE. WE DIDN'T REPORT THIS INCIDENT. THE SECOND EVENT HAPPENED ON APRIL 3, 2014, THE VEHICLE LOST POWER WHILE MY WIFE WAS DRIVING AT APPROX. 40 MPH. AGAIN, WHEN THE VEHICLE CAME TO A STOP SHE PUT IT INTO PARK AND RE-STARTED THE VEHICLE. WE CONTACTED THE LOCAL CHRYSLER DEALERSHIP ON APRIL 7 AND SET UP AN APPOINTMENT FOR APRIL 12. THE THIRD EVENT OCCURRED THIS MORNING, APRIL 10, 2014. THE VEHICLE SPEED IS DIFFICULT TO DETERMINE BUT MY WIFE WAS SLOWING DOWN TO MAKE A LEFT TURN ON A 50MPH ROAD. THERE WERE OTHER VEHICLES IN THE AREA THAT COULD HAVE CAUSED SERIOUS ACCIDENT, MAINLY A SCHOOL BUS WITH CHILDREN ON BOARD. AGAIN, THE VEHICLE HAD TO BE PUT INTO PARK AND RESTARTED. DIFFICULT TO DO ON THIS BUSY ROAD. I CONTACTED THE SAME DEALERSHIP AND EXPLAINED TO THEM WHAT HAD HAPPENED. THE DEALERSHIP MOVED UP MY APRIL 12 APPOINTMENT TO TODAY. SO FAR, THE DEALERSHIP HAS BEEN ACCOMMODATING. THEY PLAN TO RUN DIAGNOSTICS CHECKS TO DETERMINE CAUSE OF POWER FAILURE. ALSO, THERE ARE OTHER ELECTRICAL ISSUES PLAGUING THIS VEHICLE (POWER DOOR LOCKS NOT WORKING, DRIVERS SIDE SEAT HEATER NOT WORKING, KEY NOT BEING DETECTED). THIS VEHICLE HAS APPROX. 129,000 KMS ON THE ODOMETER AND WE BOUGHT IT PRIVATELY ABOUT 6 MONTHS AGO (APPROX. 105,000 KMS). I FELT THAT I SHOULD REPORT THIS ISSUE GIVEN THE RECENT ATTENTION TO SIMILAR ISSUES WITH GENERAL MOTORS (IGNITION SWITCH). IF NECESSARY, I CAN PROVIDE MORE DETAILS. *TR
Service brakes, Apr 5, 2014
BRAKES ARE NOT PROPERLY WORKING. *TR
Service brakes, Mar 25, 2014
VEHICLE FIRST EXHIBITED A HISSING NOISE WHENEVER THE CAR WAS FIRST STARTED AND BRAKES APPLIED FOR THE FIRST 5 MINUTES OF RUNNING. ON MULTIPLE OCCASIONS TRAVELING AT SPEEDS OF 10-40 MPH DID THE BRAKES EITHER DELAY OR NOT FULLY RESPOND. ON TWO OCCASIONS THIS ALMOST CAUSED AN ACCIDENT WHEN DRIVER WAS FORCED TO STOP SHORT. VERY DANGEROUS AND CONTEMPLATING WHETHER TO CONTACT A DEALERSHIP OR LOCAL MECHANIC. SEEMS LIKE A POPULAR ISSUE BUT LITTLE TO NOTHING DONE BY JEEP. THIS IS MY 2ND GRAND CHEROKEE, IF ISSUES LIKE THIS KEEP OCCURRING IT WILL CERTAINLY BE MY LAST. I AM THE SECOND OWNER, BOUGHT CAR AT JEEP DEALERSHIP AND IT HAS ABOUT 51K MILES. *TR