2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: service brakes
331 reports, newest first. Show all
Service brakes, Dec 17, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), WHICH HAD BEEN REVISED. ALBERIC CHRYSLER DODGE JEEP (AVE. KENNEDY KM 2.5 SAN JUAN, PR 00936-8320) STATED THAT THEY WOULD ONLY REPLACE THE WATER SHIELD PER THE RECALL AND NOT THE ACTUAL BRAKE BOOSTER. THE CONTACT THEN SPOKE WITH FLAGSHIP CHRYSLER DODGE JEEP RAM (CARR. #2, KM 14.7, HATO TEJAS, BAYAMN, 00959, PUERTO RICO, +1 787-301-0408) AND WAS INFORMED THAT THEY WOULD HAVE TO INSPECT THE VEHICLE TO DETERMINE THE REMEDY FOR THE RECALL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS CORRODED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE RECALL REPAIR HAD NOT BEEN PERFORMED. THE FAILURE MILEAGE WAS 60,000.
Steering, Electrical system, Service brakes, Nov 26, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING AND ATTEMPTING TO TURN THE VEHICLE TO THE LEFT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CONTACT NEEDED TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE. THE CONTACT PLACED THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. WHEN THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED A TOTAL OF FIVE TIMES WITH ONE OF THE FAILURES OCCURRING WHEN MAKING A RIGHT TURN INSTEAD. THE CONTACT CALLED ORR CHRYSLER DODGE JEEP (LOCATED AT 900 TRUMAN BAKER DR, SEARCY, AR 72143, 501-279-3311) WHERE IT WAS DETERMINED THAT BECAUSE THERE WAS NO CHECK ENGINE WARNING INDICATOR ILLUMINATED, THEY WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDE CASE NUMBER: 57815893. THE CONTACT WAS INFORMED TO HAVE THE DEALER DIAGNOSE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,167.
Electrical system, Other or unspecified, Service brakes, Sep 3, 2019
PURCHASED 5/19. REPORTED ENGINE STALL WHILE DRIVING TO NHTSA. TOOK VEHICLE TO DEALER FOR BRAKE RECALL. TECH SAID AIR IN BRAKE LINES MAY HAVE CAUSED PROBLEM. DID NOT STALL FOR A MONTH AND ASSUMED SOLVED. STARTED AGAIN IN AUGUST. VERY DANGEROUS VEHICLE. STALLS WHEN SLOWING FOR RIGHT HAND TURNS AND LEFT TURNS CROSSING TRAFFIC WHICH ALMOST GOT ME INTO A CRASH ON A HIGHWAY. OTHERS HAVE REPORTED SAME ISSUE AND NO RESPONSE FROM MANUFACTURER. CANNOT TAKE PASSENGERS AS THIS IS A PENDING DISASTER AND IS UNSAFE
Service brakes, Engine, Jun 12, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHEN THE VEHICLE PULLED OUT OF THE DRIVEWAY AT 5 MPH, IT STALLED AND ROLLED INTO THE MIDDLE OF THE ROAD. THE CONTACT STOPPED THE VEHICLE AND HAD TO SHIFT THROUGH ALL GEARS TO RESTART THE VEHICLE. THE CONTACT CALLED GENGRAS CHRYSLER DODGE (460 CONNECTICUT BLVD, EAST HARTFORD CT, 06108 860-956-5083) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Steering, Service brakes, Engine, Apr 18, 2019
2011 GRAND CHEROKEE OVERLAND 5.7 V8 APPROX 124000 MILES STALLED WHEN TURNING LEFT THROUGH INTERSECTION SLOWING FROM 50 TO 25 MPH. STEERING AND BRAKES FAILED. ALL RECALLS HAVE BEEN PERFORMED. THIS WAS SUPPOSEDLY FIXED WITH P54 (FUEL PUMP RELAY). FORTUNATELY I WAS NOT TOWING MY BOAT. THIS ISSUE SEEMS TO HAVE SPANNED MANY YEARS AND IS EXTREMELY DANGEROUS.
Steering, Service brakes, Engine, Apr 13, 2019
WHILE DRIVING AND DECELERATION THE JEEP SHUTS OFF. NO LIGHTS COME ON INDICATING THAT THE VEHICLE IS NO LONGER RUNNING. THE FIRST CLUE IS LOSS OF POWER STEERING AND BRAKES. THIS ALWAYS HAPPENS WITHIN THE FIRST COUPLE MILES OF DRIVING. THE JEEP STARTS RIGHT BACK UP AND THEN 99% OF THE TIME WON'T STALL AGAIN FOR A COUPLE DAYS. THIS IS GETTING MORE FREQUENT.
Steering, Service brakes, Engine, Mar 25, 2019
IT HAS NOW HAPPENED SEVERAL TIMES IN WHICH I'M DRIVING AND THE JEEP SUDDENLY LOSES ALL ENGINE POWER, BRAKING AND POWER STEERING. THIS HAPPENS ON THE HIGHWAY. THERE ARE NEVER ANY WARNING LIGHTS OR SOUNDS TO SIGNAL THIS IS ABOUT TO TAKE PLACE. THIS LAST TIME IT ALMOST MADE ME CAUSE AN ACCIDENT.
Steering, Service brakes, Engine, Feb 6, 2019
TAKATA RECALL. WHEN MY VEHICLE IS IN MOTION ARRIVING AT AN INTERSECTION, AND I DECREASE THE SPEED, THE ENGINE SHUTS DOWN AND AT THE SAME TIME THE STEERING WHEEL IS STUCK, MAKING IT IMPOSSIBLE TO TURN, AND THE BRAKES GET HARD. I HAVE ALREADY TAKEN THE CAR 3 TIMES TO THE JEEP SHOP AND THEY HAVE NOT BEEN ABLE TO FIX THIS PROBLEM. SINCE THIS PROBLEM STARTED 2 MONTHS HAVE PASSED AND IT HAS ALREADY HAPPENED 4 TIMES. THE CAR DOES NOT SHOW ANY ERRORS ON THE SCREEN OR AFTERWARDS WHEN THEY ARE READ. IT IS VERY DANGEROUS BECAUSE IT ALWAYS STAYS IN THE MIDDLE OF THE INTERSECTION WITHOUT BEING ABLE TO DO ANYTHING.
Steering, Service brakes, Engine, Jan 21, 2019
I WAS DRIVING DOWN THE HIGHWAY AT 60MPH WHEN I LET OFF THE GAS AND HOT THE BRAKES TO SLOW DOWN FOR A CORNER THE ENGINE SHUT DOWN AND I LOST BREAKS AND STEERING. I WAS ABLE TO MUSCLE THE STEERING THROUGH THE CORNER AND COASTED TO A STOP. I PUT THE JEEP IN PARK, GOT THE BREAK PEDAL AND STARTED THE VEHICLE BACK UP. EVERYTHING SEEMED TO WORK AGAIN. WHEN I LOST THE ENGINE, BREAKS AND STEERING NOTHING ELSE WAS EFFECTED. I STILL HAD LIGHTS, RADIO AND GAUGES. BUT, NO WARNING LIGHTS OR CODES CAME ON.
Air bags, Service brakes, Aug 27, 2018, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 36 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. *TT*JB
Vehicle speed control, Service brakes, Aug 1, 2018
ON MULTIPLE OCCASIONS IN THE LAST FEW DAYS, THE BRAKES HAVE FAILED TO RESPOND (EXTREME FORCE IS NEEDED TO PUSH DOWN ON THE BRAKE PEDAL), WHICH DELAYS BRAKING TIME/DISTANCE SIGNIFICANTLY. THIS IS HAPPENING SPECIFICALLY WHEN TRYING TO DISENGAGE FROM CRUISE CONTROL. THIS ALMOST CAUSED A CRASH. THE CAR HAD A BREAK BOOSTER RECALL IN 2017 AND THIS REPAIR WAS COMPLETED AT THAT TIME.
Air bags, Service brakes, Engine, Jul 16, 2018, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO ENGAGE. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING. THE VEHICLE WAS THEN SHIFTED INTO PARK, BUT THE ENGINE BEGAN TO REV. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A POLICE TOW YARD. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,832. *JS
Service brakes, Jun 6, 2018
I RECEIVED A LETTER JAN/2018 FOR A POWER BRAKE BOOSTER RECALL. TOOK THE VEHICLE INTO THE DEALERSHIP HAD THE REPAIR DONE FEB/2018. JUNE 5TH, 2018 I PULLED INTO THE GAS STATION AND FILLED UP, WHEN I PULLED OUT OF THE GAS STATION I TAPPED THE BRAKE AND THERE WAS NOTHING THERE. THE BREAKS WENT COMPLETELY OUT, I WAS FORCING MY WHOLE BODY WEIGHT ON THE BREAKS TO GET THE JEEP TO STOP!! THERE WAS A TRUCK COMING AND ALL I COULD THINK OF IS MY SMALL CHILD IN THE BACK SEAT. I HAVE VERY QUICK RESPONSES, BUT I WAS NOT EXPECTING THIS TO HAPPEN AT ALL OR EVEN AFTER A RECALL FIX???? I HAVE NEVER BEEN SO TERRIFIED IN MY WHOLE LIFE AND BEING SO HELPLESS IN THIS SITUATION! I AM REALLY SHAKEN UP AND GLAD NO ONE GOT HURT. IT WAS TOO CLOSE TO BE A CLOSE CALL. CHRYSLER YOU NEED TO FIX THIS ISSUE OR GET ALL OF THESE MODELS OFF THE ROAD BEFORE SOMEONE GETS SERIOUSLY HURT OR WORSE KILLED. NOW I HAVE TO TRADE THIS JEEP IN BECAUSE IT IS A DEATH TRAP AND I WILL ALWAYS BE TERRIFIED TO DRIVE IT ESPECIALLY TOTING MY KIDS AROUND. BREAKS ARE VERY IMPORTANT AND THIS IS A SERIOUS RECALL ISSUE!!!!
Steering, Service brakes, Engine, Jun 1, 2018
EVERY 3 MONTHS APART OR SO MY VEHICLE HAS LOST POWER ON THE ENGINE CAUSING IT TO SHUT DOWN ON ME WHEN I MAKE A HARD LEFT TURN WHILE APPLYING MY BRAKES. THE FIRST TIME THAT IT HAPPENED IT WAS ON THE FREEWAY ON MY WAY TO WORK OUT OF NOWHERE MY WHEEL HOT HARD AND WHEN I WAS PRESSING MY ACCELERATOR IT WAS NOT WORKING. , THE SECOND TIME IT HAPPENED WHEN I WAS MAKING A LEFT TURN AND THE SAME THING HAPPENED TO ME I HAD TO GET ON TOP OF THE SIDE WALK BECAUSE I COULDN'T STEER IT ENOUGH TO MAKE MY TURN. AND MY THIRD TIME HAPPENED THIS MORNING WHILE I WAS GOING UNDER THE BRIDGE LUCKILY FOR ME NO ONE WAS BEHIND ME BUT THIS PROBLEM IS A SITUATION READY TO GO WRONG. OUT OF ALL THESE TIMES I HAVE BEEN ALONE IN THE VEHICLE GOING ON MY WAY TO WORK IN THE MORNING. ITS ALWAYS A SCARY EXPERIENCE FOR ME. I DO NOT FEEL SAFE DRIVING THE CAR. NO CODES NO NOTHING. THE STEERING WHEEL GETS ALL HARD THAT I CAN BARELY TURN IT TO GET ON MY RIGHT LANE SO I CAN PUT MY CAR IN PARK AND RESTART IT , FROM THERE IT STARTS WORKING FINE LIKE IF NOTHING HAPPENED.
Power train, Electrical system, Interior lighting, Service brakes, May 2, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY, THE ALTERNATOR ASSEMBLY, AND THE PCM. THE ALTERNATOR ASSEMBLY WAS EXTREMELY WARM INTERNALLY, WHICH AFFECTED THE PCM. THE VEHICLE HAD TO BE TURNED OFF DURING THE REPAIR TO FURTHER DIAGNOSE THE PCM INTERNAL VOLTAGE SHORTAGE. THE DEALER (FRED BEANS CHRYSLER DODGE JEEP RAM, 858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WAS AWARE THAT THERE WERE TWO RECALLS FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). A REPAIR APPOINTMENT WAS SCHEDULED FOR MAY 10, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE YEAR WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 83,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC).
Steering, Service brakes, Engine, Apr 11, 2018
WHILE MAKING A TURN THE STEERING AND THE BRAKES LOCKED UP AND THE ENGINE SHUT OFF, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. THIS HAS HAPPENED TWICE 8 MONTHS APART. I'VE DONE THE RECALL FOR THE RELAY SWITCH IN 2015. THIS HAPPENED AGAIN (2ND TIME) YESTERDAY APRIL 9TH, 2018. I ALMOST HIT A CAR AT A LIGHT IT WAS TERRIFYING. THE DEALERSHIP HAS MY JEEP NOW AND SAID THEY CAN'T DIAGNOSE UNLESS THEY HAVE AN ERROR CODE OR UNLESS IT HAPPENS WHILE THE TECHNICIAN IS DRIVING IT. IS CHRYSLER GOING TO HAVE PEOPLE DRIVE THESE SUV'S AND IGNORE THAT PEOPLE COULD DIE? THIS IS AN EXTREMELY URGENT SITUATION. I DON'T FEEL SAFE DRIVING MY JEEP THAT I LOVE. PLEASE HELP?
Electrical system, Service brakes, Engine, Mar 28, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30-75 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. ADDITIONALLY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTONATION CHRYSLER DODGE JEEP RAM AND FIAT, 2201 VICTORY DR, COLUMBUS, GA 31901), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER ATTACHED A HISTORY RECORDER TO THE VEHICLE. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE TRACTION CONTROL AND SERVICE FOUR WHEEL DRIVE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. ALSO, WHILE DRIVING AT UNKNOWN SPEEDS ON MARCH 25, 2018, THE WINDSHIELD WIPERS SPONTANEOUSLY ACTIVATED, THE RADIO CHANGED STATIONS, THE BRAKE PEDAL WAS APPLIED AND FAILED TO RESPOND, AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO LANDMARK CHRYSLER DODGE JEEP RAM OF MORROW (50 MOUNT ZION BLVD, MORROW, GA 30260), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 33696515. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 66,000.
Steering, Service brakes, Engine, Mar 19, 2018
THE CAR STALLED AND ENGINE SHUT OFF WHILE DRIVING, DECELERATING AROUND A LEFT TURNING CURVE. LOST ACCELERATION CAPABILITY, POWER STEERING, BRAKES, AND ELECTRICAL SYSTEM (NO EMERGENCY FLASHERS). COULD BARELY CONTROL CAR AND ENDED DRIVING THROUGH CURVE, OFF THE ROAD, DOWN INTO SMALL RAVINE AND INTO FIELD. WERE FORTUNATE TO AVOID ROAD SIGNS AND TELEPHONE POLE. CAR RESTARTED AFTER PUTTING GEAR IN PARK. VERY AFRAID TO DRIVE THIS VEHICLE ANYMORE. NOT ABLE TO GET APPOINTMENT WITH JEEP DEALER FOR ANOTHER WEEK. RESEARCH SHOWS THIS COULD BE RELATED TO FAULTY TIPM. OUR SERVICE RECORDS INDICATED THIS JEEP DID RECEIVE CHRYSLER GROUP SAFETY RECALL P54 (NHTSA #14V530) TIPM INTERNAL FUEL PUMP RELAY REPLACEMENT, WHICH STATES IS A POTENTIAL CAUSE OF THE CAR LOSING POWER. SEEMS TO HAVE NOT PREVENTED THE MOVING CAR FROM LOSING POWER.
Service brakes, Mar 5, 2018
PART SUPPOSEDLY REPLACE WEEKS AGO AT FAMILY CHRYSLER/DODGE/JEEP (I AM STILL WAITING ON VISORS TO BE REPLACED), BUT DURING THE NOR'EASTER, BRAKES LOCKED UP CAUSING VEHICLE TO SLIDE. MADE THREE ATTEMPTS TO SETUP APPOINTMENTS WITH NO SUCCESS.
Electrical system, Service brakes, Engine, Feb 8, 2018
THE PUSH START BUTTON HAS ISSUES STARTING THE ENGINE. THERE HAS BEEN A RECALL FOR THIS AND THE ISSUE STILL PERSISTS. THE ONLY WAY THE DEALER WILL FIX THE ISSUE IS IF THE PROBLEM IS SEEN 1ST HAND AND OCCURS FOR LONGER THEN 8 SECONDS. I HAVE PAID FOR MULTIPLE RENTAL CARS AND SPENT MULTIPLE HOURS AT THE DEALER TO HAVE THIS ISSUE FIXED AND IT KEEPS RECURRING. SOMETHING NEEDS TO BE DONE TO FIX IT WITHOUT RE-OCCURRENCE. MY FINAL POINT IS THAT YESTERDAY WHEN DEALING WITH THIS ISSUE MY CAR STARTED AFTER ITS SECOND TRY, I THEN DROVE ONTO THE STREET AND THE ENGINE SHUT OFF AND THE BRAKES LOCKED UP. LUCKILY THERE WAS NOT ANY CROSS TRAFFIC BECAUSE IT COULD HAVE CAUSED A SERIOUS ACCIDENT ON A BUSY STREET WITH MY DAUGHTER AND MYSELF IN THE CAR. THIS HSE RISK HAS CAUSED ME TO BE VERY CONCERNED ABOUT THE DRIVABILITY OF MY VEHICLE AND SOMETHING NEEDS TO BE DONE ASAP!
Electrical system, Interior lighting, Service brakes, Jan 16, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BETTENHAUSEN CHRYSLER DODGE JEEP RAM, 8355 W 159TH ST, TINLEY PARK, IL 60477) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Interior lighting, Service brakes, Jan 10, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GILLMAN CHRYSLER JEEP DODGE RAM, 10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Service brakes, Nov 28, 2017, crash
TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO MAKE A SUDDEN STOP BY DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED. AS A RESULT, THE VEHICLE CRASHED INTO THE REAR OF TWO OTHER VEHICLES. PRIOR TO THE CRASH, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, BUT THE VEHICLE DID NOT STOP OR SLOW DOWN. IN ADDITION, THE AIR BAGS DID NOT DEPLOY AND THE DRIVER SUSTAINED A CONCUSSION AND BACK INJURY, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 122,813.
Power train, Service brakes, Nov 21, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED AND SHUT OFF WITHOUT WARNING. THE VEHICLE WAS PLACED IN NEUTRAL AND RESTARTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. PARTS DISTRIBUTION DISCONNECT. *BF *AS UPDATED 8/20/18*JB
Service brakes, Nov 4, 2017
THE VEHICLES STOPPING POWER IS REDUCED AT TIMES. SOMETIMES THE BRAKES WORK FINE, BUT SOMETIMES I PUT MY FOOT ON THE BRAKE AND IT WILL NOT STOP ALL THE WAY. THE STOPPING POWER IS GREATLY REDUCED AT TIMES AND I THINK THERE IS SOMETHING CAUSING THE PROBLEM WITH BRAKING BY WHAT THE MANUFACTURER HAS DONE AS MY BRAKE PADS ARE FINE AND HAVE PLENTY OF LIFE.