2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: service brakes
331 reports, newest first. Show all
Other or unspecified, Service brakes, Oct 27, 2017
WHEN DRIVING AT A NORMAL SPEED, YOU CAN'T STOP THE VEHICLE, IF YOU NEED TO STOP SUDDENLY THE VEHICLE KEEPS ROLLING, YOU HAVE TO DRIVE AT A SLOW SPEED IN ORDER TO STOP THE VEHICLE
Vehicle speed control, Service brakes, Oct 24, 2017
AT TIMES WHILE DRIVING ON THE HIGHWAY OR CITY STREET, WHILE IN CRUSE, BRAKE APPLY AUTOMATICALLY WITHOUT ANY VEHICLE BRAKING IN FRONT OF ME. ALSO AT TIMES WHILE IN MOTION, CRUSE SYSTEM DO NOT TAKE FOR WEEKS, THEN WITHOUT ANY NOTIFICATION, I WOULD SET IT AND IT WORKS AS IT SHOULD.
Electrical system, Service brakes, Sep 23, 2017
HELLO NHTSA TEAM, I AM WRITING TO YOU TO ASK THAT ADDITIONAL VIN NUMBERS BE INCLUDED IN AN EXISTING RECALL. THE EXISTING RECALL IS P60 / NHTSA 14V-634 FOR ALTERNATOR FAILURE. OUR FAMILY HAS TWO 2011 GRAND JEEP CHEROKEES AND THE ALTERNATORS HAVE FAILED IN BOTH OF THESE VEHICLES PREMATURELY. CAN YOU PLEASE INCLUDE VIN [XXX] INTO THE RECALL. THE ALTERNATOR IN BOTH OF OUR 2011 GRAND JEEP CHEROKEES, THE 160 AMP UNIT WILL SUDDENLY BEGIN MAKING A VERY LOUD WHINING SOUND THAT CAN BE HEARD LOUDLY FROM WITHIN THE CABIN OF THE VEHICLE AND WITHIN THE ENGINE BAY. WHEN THE FAILURE ON THE ALTERNATOR OCCURS IT IS VERY SUDDEN, ONE DAY IT IS WORKING PROPERLY THE VERY NEXT DAY IT IS NOT WORKING PROPERLY. WE HAVE INVESTED A LOT OF TIME IN DISCUSSION ALREADY WITH THE FCA DEPARTMENT AT CHRYSLER. FCA AT CHRYSLER IS INDICATING TO US THAT OUR VEHICLES HAVE ALL OF THE MATCHING "SPECIFICATIONS" TO MEET THE CRITERIA WITHIN THE EXISTING RECALL BUT OUR VIN NUMBERS ARE NOT INCLUDED, THEREFORE THEY CANNOT COVER THE REPAIR. THE FCA CONTINUALLY TELLS US THAT THEY ARE NOT SURE WHY OUR VEHICLES ARE NOT INCLUDED AS ALL OF THE SPECIFICATIONS ON THEIR END APPEAR TO BE IDENTICAL TO THE SPECIFICATIONS OUTLINED IN THE RECALL FOR THE FAILED ALTERNATOR. THE ISSUE WHEN IT OCCURS IS VERY RAPID, WE DRIVE THE VEHICLE ONE DAY, NO ISSUE, AND THEN THE VERY NEXT DAY WHEN WE START THE VEHICLE IMMEDIATELY THERE IS THE TELL-TAIL LOUD WHINING SOUND STEMMING FROM THE ALTERNATOR AND THE NOISE INCREASES IN DECIBELS AS THE RPM INCREASE. PLEASE INCLUDE VIN [XXX] IN THE EXISTING RECALL. THANK YOU VERY MUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Service brakes, Engine, Sep 14, 2017
ON MULTIPLE OCCASIONS, OUR 2011 JEEP GRAND CHEROKEE OVERLAND 5.7L ENGINE STALLS WHILE BRAKING AND TRYING TO TURN CORNERS. RECALL P54 TO REPLACE FUEL PUMP RELAY TO CORRECT THIS ISSUE WAS DONE IN NOVEMBER 2015, BUT THE ISSUE HAS CONTINUED. MOST RECENTLY OCCURRED SEPT 8TH, 11TH AND NOW TODAY THE 14TH. HAD VEHICLE IN FOR DIAGNOSTICS ON SEPT 13TH AND JEEP TECHNICIANS WERE UNABLE TO FIND THE PROBLEM. WHEN THIS STALLING OCCURS, THERE ARE NO WARNING LIGHTS AND APPARENTLY NO FAULT CODES GENERATED. WHEN MOTOR STALLS, WE LOSE POWER STEERING AND BRAKES AND HAVE ENDED UP ON THE WRONG SIDE OF ROAD TRYING TO GET STOPPED. THIS USUALLY HAPPENS WHEN DECELERATING AND BRAKING TO TURN OFF OR ONTO A HIGHWAY.
Service brakes, Sep 10, 2017
ON SEPTEMBER 7TH 2017 WHILE DRIVING BACK FROM JFK AIRPORT MY CAR LOST BRAKING POWER, WHEN I PRESSED THE BRAKES THE BRAKES TOUCHED THE FLOOR BUT THE CAR WOULD STILL KEEP MOVING. IT ALMOST CAUSED ME TO HIT MULTIPLE CARS THANKS TO GOD I WAS IN THE LEFT LANE AND WENT OVER A CURB AND GRASS AND INTO A SERVICE PLAZA ON BELT PARKWAY. THIS WAS VERY FRIGHTENING, WE COULD HAVE REAR ENDED THE CAR IN FRONT OF US GOING 55-60 MPH. WE GOT SO SACRED WE WERE ALL SHAKING, WE COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE. THIS IS A SERIOUS ISSUES. WHEN I HIT THE BRAKES NOW THE CAR SLOWS DOWN BUT DOES NOT COME TO A STOP IF YOU ARE MOVING FAST. I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL ON BRAKE BOOSTER WHICH CAUSED SIMILAR ISSUE BUT ACCORDING TO THEM MY CARS VIN NUMBER IS NOT UNDER THIS RECALL. THE CAR HAS LESS THAN 63000 MILES ON IT AND THIS IS UNBELIEVABLE. I HOPE THIS WILL HELP SOMEONE FROM GETTING SERIOUSLY INJURED. *TR
Service brakes, May 8, 2017, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE DRIVER ATTEMPTED TO REVERSE THE VEHICLE, THE BRAKES DID NOT HOLD AND THE VEHICLE CRASHED INTO A LIGHT POLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER, WHICH WAS REMEDIED PER AN UNKNOWN RECALL APPROXIMATELY A YEAR AND A HALF AGO, FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE DEALER NOT TO DO ANYTHING UNTIL THE MANUFACTURER'S ADJUSTOR INVESTIGATED THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Steering, Service brakes, Engine, Mar 7, 2017
WHEN DRIVING THE ENGINE WILL TURN OFF WITH NO WARNING. SINCE DECEMBER UNTIL NOW, IT HAS DONE THIS A TOTAL OF 6 TIMES. 3 OF THE TIMES EITHER MERGING ONTO THE FREEWAY OR GETTING OFF OF THE FREEWAY. SCARES ME SO MUCH. I HAVE BEEN LUCKY ENOUGH TO NOT HAVE ANYONE CRASH FROM THE BEHIND. MY STEERING WHEEL LOCKS, AND THE BRAKES BECOME VERY HARD TO PUSH DOWN ON. ITS HARD TO MOVE OUT OF THE WAY OF TRAFFIC.
Steering, Electrical system, Service brakes, Feb 26, 2017
WHILE DECELERATING AND MAKING A TURN THE VEHICLE HAS SHUT OFF WHICH CAUSES YOU TO LOSE STEERING AND BRAKING. THIS HAS HAPPENED TO ME ON 4 SEPERATE OCCASIONS
Service brakes, Dec 22, 2016
TL* THE CONTACT OWNS A 2011 GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH AND APPROACHING A STOP, THE VEHICLE FAILED TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Service brakes, Oct 15, 2016
TOOK MY JEEP TO AUTONATION IN LITTLETON CO. FOR BRAKE BOOSTER RECALL. NOT SURE WHAT IF ANYTHING WAS DONE TO CORRECT THE PROBLEM. I CONTINUE TO HAVE DIFFICULTY STOPPING AND CAN HEAR A HISSING NOISE WHEN THE BRAKES ARE APPLIED. I AM CONCERNED ABOUT THE COMMITMENT FROM THIS JEEP DEALER TO REPAIR THE PROBLEM. I PLAN ON TAKING ALTERNATIVE OPTIONS FOR REPAIR. BUT WANTED TO FILE A FORMAL COMPLAINT. THIS IS A VERY DANGEROUS ISSUE AND ONE THAT COULD CAUSE SERIOUS HARM TO ME OR SOMEONE ELSE.
Service brakes, Oct 12, 2016
TODAY AS I WAS LEAVING WORK MY VEHICLE WOULD NOT STOP. I PRESS THE BRAKES AND THE VEHICLE KEPT GOING. THIS WAS A VERY SCARY MOMENT AS I WAS EXITING A GATE AND ALMOST WENT STRAIGHT INTO THE ON COMING TRAFFIC. IT'S TIME SOMETHING IS DONE ABOUT THIS VEHICLE AS I AM JUST EXPERIENCING MORE AND MORE PROBLEMS FOR THE PAST 4 YEARS. THIS VEHICLE CONTINUES TO PUT MY FAMILY IN DANGER AND EXPENSE.
Service brakes, Oct 1, 2016
MY WIFE COMPLAINED ABOUT HER BRAKE PEDAL GOING FARTHER DOWN AND CAR TAKES LONGER DISTANCE TO STOP. A COUPLE TIMES SHE SAID THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR SO SHE PUMPED THE PEDAL AND SAID SHE WAS VERY LUCKY IT STOPPED RIGHT BEFORE SHE WOULD HAVE HIT SOMETHING OR SOMEONE. BRAKE LIGHT THEN WOULD COME ON WHILE DRIVING DOWN ROAD WITHOUT EVEN TOUCHING THE BRAKE PEDAL. AFRAID TO DRIVE IT WE BROUGHT IT TO DEALER. THEY ENDED UP REPLACING THE BRAKE BOOSTER AT MY EXPENSE. WE HAD A RECALL DONE PREVIOUSLY ON THE BOOSTER BECAUSE THE BOOSTER WOULD GET WATER IN IT SO THEIR FIX WAS TO PUT A GUARD OVER THE ALREADY DAMAGED RUSTED BOOSTER. IF TESTED GOOD AT THAT TIME, THEY WASHED THEIR HANDS OF ANY DAMAGED LIKE RUST THAT WOULD EVENTUALLY CAUSE SEVERE DAMAGE AND CAUSE THE BOOSTER TO DO THIS. THAT'S LIKE PUTTING SHINGLES OVER A BAD ROOF THAT LEAKED AND IS ROTTED. CAN YOU IMAGINE THE ACCIDENTS THAT COULD AND EVENTUALLY WILL HAPPEN. I AM SURE SOME HAVE HAPPENED ALREADY. THE NUMBER ONE THING ON A VEHICLE YOU DO NOT TRY TO SHORT CUT IS BRAKES!!!!
Service brakes, Sep 30, 2016
THE BRAKE BOOSTER STOPPED WORKING WHILE I WAS DRIVING WITH MY FAMILY GOING 55MPH COMING TO A COMPLETE STOP. COME TO FIND OUT THERE WAS A RECALL FOR THE BREAK BOOSTER (P14) INDICATING THAT CORROSION MAY OCCUR AND WATER COULD BE INGESTED. CHRYSLER PUT A SHIELD (BAND AID) TO PREVENT CORROSION. THIS RECALL WAS PERFORMED AND MARKED COMPLETE ON MY VEHICLE. ONE YEAR AND 7 MONTHS LATER MY BRAKE BOOSTER FAILS AND THE EVER SO HELPFUL AND FRIENDLY(THAT WAS SARCASM BECAUSE THEY WERE HORRIBLE) ASSOCIATES AT MY LOCAL CHRYSLER DEALERSHIP DID A DIAGNOSIS, DETERMINING THAT CORROSION WAS NOT CAUSE OF MY BREAK BOOSTER FAILING. SO NOW I HAVE MY PERSONAL MECHANIC REPLACE THE PART. THE PART ORDEED DID NOT FIT. ALSO, THE MASTER CYLINDER IS LEAKING. SO NOW I NEED BOTH PARTS, WHICH WILL COST ME IN THE UPPER AREA OF $290, NOR INCLUDING TAX. THIS IS AN OBVIOUS ISSUE WITH THE BRAKE BOOSTER PART. THE WHOLE PART IS DEFFECTIVE FOR THE MAKE, MODLE AND YEAR. CHRYSLER IS SIMPLY NEEDS TO REPLACE THE WHOLE PART. NOT PUT A SHIELD(BAND AID) IT HOPING IT WILL HOLD. I AM NOT THE ONLY CUSTOMER OUT THERE WHO IS EXPERIENCING THIS SAME ISSUE.
Power train, Service brakes, Engine, Aug 24, 2016
THIS JEEP ENGINE FAILED / STALLED WHILE DRIVING. THIS CAUSED THE VEHICLE TO VEER OFF THE ROAD TWICE ON A TURN, AND ALMOST CAUSE TWO REAR ENDS BY FAILING IN MID TRAFFIC, IN FOUR DIFFERENT OCCASIONS, SINCE 2014. THE VEHICLE ENGINE CUTS OUT, WHICH CAUSES THE POWER STEERING AND BRAKES TO NOT FUNCTION PROPERLY. THE VEHICLE WAS IN MOTION ON VARIOUS MAIN STREETS, WHEN THIS OCCURRED. NAPERVILLE JEEP DEALERSHIP (WHERE THIS VEHICLE WAS PURCHASED) HAS ALSO MAINTAINED THIS VEHICLE PER THE MAINTENANCE SCHEDULE, HAS WORKED ON THIS PROBLEM SINCE IT BEGAN. THEY HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE AND RETURNED THE VEHICLE TO US CONFIDENT THE PROBLEM WAS 'RESOLVED' OR NON-EXISTENT. ATTACHED IS THE VEHICLE RECALL AND REPLACEMENT RECORD. FROM ONLINE RESEARCH IT SEEMS THIS HAS OCCURRED TO OTHER JEEP GRAND CHEROKEES BEFORE AND THE TYPICAL SOLUTION IS REPLACING THE TOTALLY INTEGRATED POWER MODULE (TIPM). THIS VEHICLE'S TIPM WAS 'REPAIRED' SEPT 3, 2014. BELOW ARE THE MAINTENANCE RECORDS RELATED TO THIS PROBLEM. 03/26/2014 MILEAGE: 44,680 WRO# 599705 11/25/2014 MILEAGE: 51,329 CRO# 615926 01/07/2016 MILEAGE: 65,485 CRO# 646292 06/10/2016 MILEAGE: 69,938 CRO# 658369 THIS VEHICLE IS NOT SAFE AND WE HAVE LOST ALL TRUST AND CONFIDENCE IN THIS VEHICLE.
Service brakes, Aug 10, 2016
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE REQUIRED A LONGER STOPPING DISTANCE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS OPERATED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES, HYDRAULIC), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Electrical system, Interior lighting, Service brakes, Aug 5, 2016
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD SEVERAL TIMES. THE DEALER WAS NOTIFIED IMMEDIATELY AND WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO REPLACED THE BRAKE BOOSTER. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE DEALER WAS UNABLE TO SUPPLY THE PART FOR MONTHS. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/27/16*LJ *TR
Structure, Vehicle speed control, Service brakes, Jun 20, 2016, crash
ON MAY 28, 2016 WHILE NAVIGATING MY DRIVEWAY, MY CAR SUDDENLY ACCELERATED FORWARD AND CRASHED INTO THE BACK WALL OF MY GARAGE. DAMAGE WAS DONE TO MY HOME AND MY CAR. I HAD NO CONTROL OVER THE VEHICLE. HITTING THE BRAKE AND TRYING TO HIT THE IGNITION BUTTON DID NOTHING TO STOP THE VEHICLE. ON ANOTHER OCCASION, ABOUT TWO WEEKS EARLIER, I HAD PARKED THE CAR AT WALMART, PRESSED THE BRAKE AND THE IGNITION BUTTON TO TURN IT OFF. WHILE IN PARK AND THE ENGINE OFF, THE VEHICLE LURCHED FORWARD AND BUMPED THE SUV SITTING IN FRONT OF ME. I AM NOW AFRAID TO DRIVE THIS VEHICLE! I HAVE REPORTED THIS INCIDENT TO MY LOCAL AUTO DEALERSHIP AND CHYSLER CORP. THE DAMAGE IS BEING REPAIRED AT MY COST.
Steering, Engine and engine cooling, Electrical system, Service brakes, Jun 20, 2016
WAS SLOWING DOWN FROM 50 MPH TO MAKE A LEFT HAND TURN. AS I WAS ENTERING THE TURN, AT ABOUT 30 MPH, THE ENGINE SHUT OFF. ALL DASH LIGHTS STILL FUNCTIONAL, RADIO WAS STILL ON, TURN SIGNAL STILL ON. THERE WAS NO SPUTTERING. LOST POWER STEERING AND POWER BRAKING (AND ANY OTHER ITEMS THAT ARE NOT FUNCTIONAL WHILE IN "RUN" MODE). SHIFTED TO "NEUTRAL", BUT IT WOULD NOT START BECAUSE THE TRANSMISSION WAS NOT IN "PARK". PULLED TO THE SIDE AND STOPPED THE VEHICLE, PUT IT IN "PARK". STARTED LIKE NOTHING HAD HAPPENED. THERE WERE NO WARNING LIGHTS BEFORE SHUTDOWN, THERE ARE NO SERVICE LIGHTS OR OBD II CODES STORED IN COMPUTER. WAS USING THE PUSH BUTTON STARTER, THE KEY FOB WAS IN MY POCKET.
Service brakes, Jun 15, 2016
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH AND ATTEMPTING TO STOP, THE BRAKE PEDAL STUCK TO THE FLOORBOARD. THE DRIVER MANAGED TO ENGAGE THE BRAKE PEDAL UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE DEALER STATED THAT THE BOOSTER WAS PERFORMING NORMALLY AND ALL THE VEHICLE REQUIRED WAS THE SHIELD. THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Service brakes, Hydraulic, Service brakes, May 3, 2016
2011 JEEP GRAND CHEROKEE. CONSUMER REQUESTS REIMBURSEMENT FOR BRAKE BOOSTER RECALL REPAIRS. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL IN 2014. THE DEALER CHOSE TO REPAIR THE PART, INSTEAD OF REPLACING IT. SIXTEEN MONTHS LATER, THE BOOSTER WAS ON THE VERGE OF FAILING AGAIN. THE CONSUMER HAD TO PAY OUT-OF-POCKET, TO RECTIFY THE DANGEROUS SITUATION. RECALL # 14V154000. *JB
Service brakes, Apr 20, 2016
I JUST READ AN ARTICLE IN THE MAY 2016 ISSUE OF TRAILER LIFE MAGAZINE INVOLVING FORD F-150 AND THERE BRAKE FAILURE ISSUES. THE EXACT PROBLEM HAPPENED WITH MY JEEP. I WAS PULLING OUR CAMPER (UNLOADED), DOWN THE HIGHWAY AT A SPEED OF 60 MPH WHEN THE BRAKE LIGHT CAME ON AND THE BRAKE PEDAL OF MY JEEP WENT STRAIGHT TO THE FLOOR. I GOT SAFELY PULLED OVER TO THE SIDE OF THE ROAD TO CHECK THE FUID LEVEL. THE MASTER CYLINDER RESERVOIR WAS LOW BUT NOT EMPTY. I MANAGED TO GET HOME, ABOUT 6 MILES AND THE NEXT DAY TOOK THE TO JEEP DEALER WHERE THEY FOUND THAT THE BRAKE BOOSTER HAD DEVELOPED A VACUUM LEAK (THEY SAID) CAUSING COMPLETE FAILURE OF BRAKING SYSTEM. DEALER REPLACED BRAKE BOOSTER, DID A COMPLETE BRAKE JOB, REPLACED ALL ROTORS AND FLUSHED SYSTEM. $1350 LATER I WAS BACK ON THE ROAD. UNTIL I READ THIS ARTICLE I THOUGHT IT WAS AN ISOLATED INCIDENT. HOPEFULLY IT IS A COINCIDENCE.
Service brakes, Feb 23, 2016
VEHICLE WAS TRAVELING DOWN THE FREEWAY AT A CONSTANT SPEED OF 70MPH WITH FOOT ON THE THROTTLE PEDAL. TRAFFIC FROM AN ON-RAMP FORCED A QUICK/SUDDEN STOP (QUICK TRANSITION FROM THROTTLE PEDAL TO BRAKE PEDAL). THE BRAKE PEDAL WAS COMPLETELY FROZEN AND WOULD NOT DEPRESS FOR AN EXTENDED PERIOD OF TIME (VEHICLE WOULD NOT DECELERATE). FORCED DRIVER TO SWERVE OFF THE FREEWAY, AND NEARLY CRASHED. NON-EMERGENCY (QUICK THROTTLE TO BRAKE TRANSITION) BRAKING IS STILL FUNCTIONAL. THE SITUATION WAS ABLE TO BE RECREATED BY BOTH THE DRIVER AND THE SERVICE TECH AT THE LOCAL DEALERSHIP. DEALERSHIP CONFIRMED THAT THE ISSUE IS PRESENT ON FOUR OTHER VEHICLES (ONE 2011, ONE 2012, AND TWO 2013'S) ON THEIR SALES LOT, AS WELL AS THE VEHICLE IN QUESTION. DEALERSHIP CONFIRMED THIS HAS NOTHING TO DUE WITH RECALL P05 (SIMILAR SCENARIO). DEALERSHIP SUBMITTED A CASE TO FCA. FCA HAD THEM REPLACE VACUUM LINES, ANOTHER BRAKE BOOSTER, AND THE VACUUM PUMP. THE ISSUE WAS STILL PRESENT. FCA TOLD THEM THEY COULD, AT THE EXPENSE OF THE CONSUMER, TRY TO SPLICE SOME VACUUM LINES AND SEE IF THE ISSUE GOES AWAY. AT THE ADVICE OF THE DEALERSHIP, CUSTOMER DENIED "TROUBLESHOOTING" ON THEIR VEHICLE. FCA TOLD DEALER THIS ISSUE HAS NOTHING TO DO WITH THE P14 RECALL THAT WAS REPLACED A WEEK PRIOR (REPLACED TWICE) ON THE SAME VEHICLE (BRAKE BOOSTER), AND IS NOT COVERED UNDER THAT RECALL. DEALERSHIP IS NOW GIVING THE VEHICLE BACK TO THE CUSTOMER WITH THIS CONDITION STILL PRESENT.
Service brakes, Hydraulic, Feb 8, 2016
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE BRAKE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000. UPDATED 07/13/16*LJ THE CONSUMER STATED THE DEALER REPAIRED THE RECALL BRAKE ISSUE, BEFORE SHE PURCHASED THE VEHICLE. HOWEVER, IT WAS NOT DONE CORRECTLY AND THEY FIXED IT AGAIN. UPDATED 07/14/16. *JB
Service brakes, Feb 1, 2016
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH FULL FORCE IN ORDER TO STOP THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECIEVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Service brakes, Dec 22, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES FAILED AND THE TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V530000 (ELECTRICAL SYSTEM) HOWEVER, STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. PARTS DISTRIBUTION DISCONNECT.