2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints: other or unspecified
132 reports, newest first. Show all
Other or unspecified, Jan 26, 2018
VEHICLE COMPLETELY TURNES OFF WHILE IN DRIVE MODE, BREAKING OR SLOWING DOWN. TURNES OFF . THIS HAS BEEN AN ONGOING PROBLEM. BROUGHT IT IN TO BE LOOKED AT AND NOTHING STILL TURNES OFF WHILE DRIVING
Steering, Other or unspecified, Fuel/propulsion system, Dec 27, 2017
OUR 2011 JEEP GRAND CHEROKEE STALLS WITHOUT WARNING. THE ISSUE USUALLY OCCURS WHEN SLOWING DOWN AND TURNING TO EXIT THE HIGHWAY. WE HAVE HAD ALL RECALLS TAKEN CARE OF, AND HAVE HAD THE JEEP IN TO THE DEALER SEVERAL TIMES FOR THIS ISSUE WITH NO RESOLUTION. THE DRIVERS ABILITY TO CONTROL THE VEHICLE AFTER THE LOSS OF POWER IS SIGNIFICANTLY DIMINISHED. THIS HAS HAPPENED SEVERAL TIMES OVER THE PAST YEAR.
Other or unspecified, Fuel/propulsion system, Nov 21, 2017
TRAVELLING 50-60 MILES AN HOUR THEN DECELERATING CAUSE ENGINE TO STALL/SHUT OFF MAKING IT A 3 TON PROBLEM.
Other or unspecified, Nov 20, 2017
I HAVE A JEEP GRAND CHEROKEE LIMITED 2011 WITH THE 5.7 4WD. WITHIN THE PAST 5 MONTHS I HAVE HAD THE JEEP DIE WHILE SLOWING DOWN TO MAKE A TURN. IT IS AS IF YOU TURNED THE CAR OFF. THE FIRST TIME I WAS SLOWING TO EXIT HWY ON A RIGHT HAND EXIT AND THE CAR DIED ON THE RAMP WITH OTHER CARS BEHIND ME HAVING TO SLOW DOWN QUICKLY SO I COULD RESTART. THE SECOND TIME I WAS MAKING A RIGHT HAND TURN AND IT DIED IN THE MIDDLE OF THE TURN. THE THIRD TIME I WAS ENTERING A ROUNDABOUT TURNING RIGHT THEN LEFT AND IT DIED IN THE ROUNDABOUT CAUSING OTHERS TO SLOW AND STOP UNTIL I COULD RESTART. THE FOURTH TIME (THIS WEEK) I WAS SLOWING DOWN ON HWY FROM 55 TO TURN LEFT ACROSS LEFT HAND LANE AS I STARTED THE TURN THE CAR DIED. AS WITH ALL THESE, IT WAS IF SOMEONE TURNED THE IGNITION OFF. NO POWER TO ENGINE, STEERING, BRAKES. THE TIMES BEFORE I MIGHT HAVE BEEN HIT BUT THE SPEED LIMIT WAS LOW ENOUGH THAT IT DIDN'T SCARE ME, THIS LAST TIME I WAS SCARED. THE APPROACHING TRAFFIC WAS COMING AT 55 MPH. I HAD NO WAY TO GET OUT OF THEIR WAY. I HAD TO HOPE THEY SLOWED DOWN TO LET ME COAST ACROSS. I WAS LUCKY THAT THEY DID SLOW DOWN AND SAW ME SO I COULD COAST ACROSS THE LEFT LANE AND ONCOMING TRAFFIC. I HAVE SEEN REVIEWS OF OTHERS HAVING THESE ISSUES. I AM TAKING THE CAR IN TO JEEP TO REPORT BUT FROM WHAT I HAVE SEEN IN REVIEWS AND COMPLAINTS NOTHING IS BEING DONE ABOUT THIS. I DON'T KNOW IF THEY HAVE TO WAIT UNTIL SOMEONE IS KILLED OR HURT BEFORE THEY ANYTHING IS DONE ABOUT IT. BASED ON MY PAST EXPERIENCE NOW, I DON'T WANT TO BE THAT SOMEONE. I WILL BE LOOKING AT GETTING RID OF IT IF CHRYSLER DOESN'T DO ANYTHING ABOUT THIS ISSUES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Other or unspecified, Nov 12, 2017
AS I WAS TAKING THE EXIT ONTO THE INTERSTATE, MY STEERING WHEEL LOCKED AND MY CAR STALLED. IT CAME TO A COMPLETE STOP. THIS IS THE SECOND TIME THIS HAPPENS TO ME AFTER TAKING A TURN. LUCKILY NO VEHICLE WAS DRIVING BEHIND ME. I PLACED MY CAR IN PARK AND RESTARTED THE ENGINE. THE FIRST TIME I TOOK MY VEHICLE TO THE DEALERS AND THEY STATED THAT THEY COULD NOT FIND ANYTHING WRONG. I NOTICED THAT OTHER JEEP OWNERS HAVE HAD SIMILAR EXPERIENCES. JEEP DEALERS SHOULD LOOK FURTHER INTO THIS MATTER AND PINPOINT THIS ISSUE.
Other or unspecified, Nov 10, 2017
VEHICLE IS STALLING WHEN ACCLERATED. VEHICLE HAS STALLED 4 TIMES IN 2 WEEKS. ALSO, VOLUME CONTROL FOR RADIO HAS NOT BEEN WORKING.
Other or unspecified, Service brakes, Oct 27, 2017
WHEN DRIVING AT A NORMAL SPEED, YOU CAN'T STOP THE VEHICLE, IF YOU NEED TO STOP SUDDENLY THE VEHICLE KEEPS ROLLING, YOU HAVE TO DRIVE AT A SLOW SPEED IN ORDER TO STOP THE VEHICLE
Other or unspecified, Fuel/propulsion system, Aug 22, 2017
WHILE IN MOTION PUT ON TURN SIGNAL AND STARTED TURN AND ENGINE STOPPED COLD. IT COULD BE STARTED AGAIN AFTER COMING TO A STOP. DURING FAILURE HAD NO POWER STEERING OR POWER BRAKES. HAS HAPPENED THREE TIMES TWO WHILE TURNING RIGHT ONCE WHILE TURNING LEFT.
Other or unspecified, Aug 3, 2017
I WAS DRIVING AND HEARD WHAT ALMOST SOUNDED LIKE AN EXPLOSION. I PULLED OFF THE ROAD AND REALIZED MY SUNROOF HAD EXPLODED. THE SUNROOF HAD NO PRIOR CHIPS OR CRACKS. AS SEEN IN THE PHOTOS, THE GLASS HAD EXPLODED BY THE SIZE OF THE HOLE. THANKFULLY, I HAD THE CANVAS CLOSED, AT THE TIME AND GLASS DID NOT FALL IN. HOWEVER, I AM CONCERNED FOR THE SAFETY OF OTHER JEEP OWNERS AND OTHER VEHICLES ON THE ROAD.
Other or unspecified, Jul 24, 2017
THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. THIS CONCERNS ME GREATLY.
Power train, Other or unspecified, May 23, 2017
THE TRANSMISSION/AC COOLANT CONDENSER IS LEAKING. BIG PROBLEM FOR YOUR TRANSMISSION AND AC UNIT.
Other or unspecified, Engine, Fuel/propulsion system, May 23, 2017
BEGINNING IN AUGUST OF 2016, THE CAR WILL STALL SPORADICALLY UPON RAPID DECELERATION. LAST TIME IN MARCH THE CAR STALLED WHEN BRAKES WERE APPLIED TO AVOID AN ACCIDENT ON THE FREEWAY. DEALER CANNOT RECREATE OR DIAGNOSE THE PROBLEM AND RETURNS THE CAR 'OPERATING AS DESIGNED.' CAR HAS NOT BEEN DRIVEN SINCE. PROBLEM HAS OCCURRED 10-12 TIMES AND MORE RECENTLY WITH GREATER FREQUENCY. RAPID DECLARATION USUALLY OCCURS TO AVOID A PROBLEM, THIS IS THE WORST TIME FOR THE CAR TO STALL OUT.
Other or unspecified, May 18, 2017
DRIVERS SIDE HOT AIR BLOWING PASSENGER SIDE COLD AIR A/C ON BUT ONLY ON THE PASSENGER SIDE HOT AIR COMES OUT OF VENT IN DRIVERS SIDE TEMPATURE AND CLIMATE CONTROL WON'T ADJUST TO DESIRED TEMPATURE
Other or unspecified, Mar 27, 2017
WHILE DRIVING, THE VEHICLE ENGINE SHUTS OFF AND THE STEERING WHEEL LOCKS UP. HAVING A HEMI V8 IN THE FRONT MAKES IT VERY DIFFICULT TO STEER! I HAVE NO IDEA WHEN THE VEHICLE WILL STALL BUT IVE ENDED UP AT A STOP SIGN AND IN THE MIDDLE OF AN INTERSECTION TWICE. A BIT SCARED AS TO WHEN THIS WILL HAPPEN AGAIN. THE RADIO AND HEADLIGHTS STAY ON WHEN THIS HAPPENS. IVE FOUND THAT PUTTING THE VEHICLE IN NEUTRAL AND PRESSING THE START BUTTON RESTARTS THE SUV
Other or unspecified, Nov 28, 2016, crash
I LEFT MY CAR RUNNING AND IN PARK TO GETSOMETHING OUT MY HOUSE AND UPON RETURN MY VEHICLE WAS MISSING. MY VEHICLE ROLLED ACROSS A FIELD AND CRASH INTO A TREE AND NONE OF THE AIRBAGS DEPLOYED
Other or unspecified, Nov 27, 2016
THE CAR WILL COMPLETELY SHUT DOWN ALL POWER OFF WHEN SLOWING DOWN OR COMING TO A STOP THIS HAS HAPPENED SEVERAL TIMES IN THE PAST YEAR AND HAS BECOME VERY DANGEROUS WENT OUT ON THE ROAD COULD CAUSE AN ACCIDENT OR DEATH PLEASE HELP
Other or unspecified, Nov 23, 2016
MY 2011 JEEP GRAND CHEROKEE OVERLAND BOUGHT NEW STARTED STALLING RANDOMLY WHILE DRIVING CAUSING ME TO LOOSE CONTROL OF THE VEHICLE AS WHEN STALLED I WOULD HAVE NO POWER STEERING, OR BREAKS. FIRST HAPPENED AT ABOUT 8000 MILES, I TOOK THE JEEP TO THE DEALER AND THEY COULD NOT DUPLICATE THE ISSUE SO THEY SENT ME ON MY WAY THIS WAS THE FIRST OF NOW 6 TIMES IT HAS BEEN TO THE DEALERSHIP FOR THE SAME ISSUE. I DID GET A RECALL NOTICE IN THE MAIL FOR A TIPM WHICH DECRIBES THE ISSUE VERY CLOSELY, AND YES I DID HAVE THEM DO THE RECALL 2 TIMES ACTUALLY BUT VEHICLE IS STILL STALLING RANDOMLY NEARLY CAUSING SEVERAL ACCIDENTS. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP NOW, BUT NOW MY CASE MANAGER FROM JEEP CUSTOMER CARE SAYS THE VEHICLE IS OUT OF WARRENTY AND ARE CHARGING ME WHEN THEY STILL CANT PROPERLY DIAGNOS THE ISSUE THAT HAS BEEN HAPPENING SINCE 8000 MILES. I FEEL THIS SHOULD BE COVERED UNDER MY ORIGINAL BUMPER TO BUMPER WARRANTY OR THE RECALL. IT IS JEEPS FAULT THEY COULD NOT FIX IT THE LAST 5 TIMES. I FEEL UNSAFE FOR MYSELF AND CHILDREN TO BE IN THIS JEEP, IT IS A DEATH TRAP!!!! I CAN'T SELL THE JEEP BECAUSE I DON'T WANT TO KILL ANYONE ELSE. LAST TIME I WAS DRIVING I WAS GOING 55 MPH AND MAKING A RIGHT TURN TO GO ACROSS A BRIDGE. I ENDED UP IN THE ONCOMING LANE OF TRAFFIC ALMOST HITTING THE GUARD RAIL. EVERYONE WAS HONKING, I PUT THE JEEP IN PARK AND PUSHED THE START BUTTON. IT STARTED RIGHT BACK UP. THIS IS AFTER THE RECALL WAS DONE THE SECOND TIME. JEEP DOES NOT SEEM TO CARE WHO'S LIFE THEY ARE PUTTING AT RISK. I JUST WANT A PROPER DIAGNOSIS, OR MY MONEY BACK I PAID FOR THE DEATH TRAP.
Electrical system, Other or unspecified, Fuel/propulsion system, Nov 11, 2016
VEHICLE HAS SHUT OFF WHILE DRIVING A NUMBER OF TIMES. TWO INCIDENTS WERE WHILE I WAS SITTING IDLE AT A STOP LIGHT. TWO OTHER INCIDENTS HAPPENED WHILE IN MOTION, SLOWING DOWN, APPROACHING A STOP LIGHT OR STOP SIGN. THERE IS A RECALL FOR A FUEL PUMP RELAY DESCRIBING SIMILAR SITUATIONS BUT MY VIN SHOWS NO SUCH RECALL.
Other or unspecified, Nov 11, 2016
AC/HEATING BLEND DOORS HOT ON ONE SIDE AND COLD ON THE OTHER NO MATTER WHAT THE SETTINGS ARE ON. SAID IT'S THE CONSUMERS RESPONSIBILITY TO FIX $767....BUT THERE ARE TONS OF COMPLAINTS FOUND ON GOOGLE AND FROM SPEAKING TO OTHER JEEP OWNERS.
Other or unspecified, Fuel/propulsion system, Oct 19, 2016
MY CAR HAS BEEN IN AND OUT OF THE SHOP FOR THE PAST YEAR. TWO YEARS AGO MY FUEL PUMP WENT OUT AND THAT WAS REPLACED AT THAT TIME AND WAS ALSO A RECALL SITUATION. SINCE THEN THE SAME FUEL PUMP HAS BEEN REPLACED 5 TIMES AND THE SAME PROBLEM KEEPS OCCURRING. MY CAR WILL STALL AND NOT START. AFTER THE FIFTH FUEL PUMP I CALLED THE COMPANY AND OPENED A CASE AND WAS TOLD THEY COULDN'T DUPLICATE THE PROBLEM. TWO SEPARATE DEALERSHIPS HAVE LOOKED AT MY VEHICLE AND WERE UNABLE TO DETECT THE PROBLEM. SINCE THEN THE SAME PROBLEM HAS HAPPENED TWICE AND I CAN'T SEEM TO GET ANY HELP. PLEASE HELP!
Air bags, Other or unspecified, Oct 16, 2016
LEATHER DASH IS DELAMINATING AND BUBBLELING AROUND AIRBAG.
Other or unspecified, Engine, Oct 5, 2016
OIL FILTER COOLING HOUSING ASSEMBLY IS BROKEN AT ONLY 62,000 MILES. THE REPAIR COST IS OVER $500.00 AT THE DEALERSHIP. I WAS NOTIFIED OF THE ISSUE WHEN I TOOK THE VEHICLE IN FOR AN OIL CHANGE.
Other or unspecified, Sep 25, 2016
THE LEATHER ON THE DASHBOARD IS CURLING AND WRINKLING UP ESPECIALLY ON THE PASSENGER SIDE. I AM CONCERNED WITH IT INTERFERING WITH THE DEPLOYMENT OF THE AIRBAG.
Other or unspecified, Sep 20, 2016
I HAVE A RECALL AND THE DEALER, NIELSEN DODGE CHRYSLER RAM IN EAST HANOVER NJ WOULD NOT HONOR THE RECALL AND FIX MY RECALL. DEPLORABLE SERVICE AND SHOULD BE STRIPPED OF THEIR DEALERSHIP LICENSE FOR SAFETY REASONS
Electrical system, Air bags, Other or unspecified, Aug 31, 2016, fire
THE SUN VISORS ON THE PASSENGER SIDE CAUGHT ON FIRE THE LINING WAS BURNED, THE COMPASS ON THE DASHBOARD WAS OUT AS WELL. ALSO I HAVE BEEN HAVING A PROBLEM WITH THE DRIVER AIRBAG LIGHT IT HAS BEEN TURNING ON AND OFF FOR THE PAST 3 YEARS. I HAVE TAKEN IT MULTIPLE TIMES TO THE DEALERSHIP SERVICE TO GET FIXED AND THEY ARE UNAWARE OF THE PROBLEM. IT IS A SAFETY ISSUE BECAUSE IF I WAS TO GET IN AN ACCIDENT THE AIRBAG WILL NOT DEPLOY.