2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Fuel system, Gasoline, Feb 13, 2020
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE RELATED TO RECALL. *LD *JS
Electrical system, Feb 6, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE RECALL PART WAS UNAVAILABLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE WITHOUT WARNING AND WOULD SHUT DOWN WHILE DRIVING. THE DEALER WAS CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB
Electrical system, Engine, Feb 4, 2020
TL- THE CONTACT OWNS A 2011 AND 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT A STOPLIGHT AND WHEN TO ACCELERATE THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMAL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING,. THE VIN WAS INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIRED AND WILL BECOME AVAILABLE WITHIN THE YEAR. THE FAILURE MILEAGES WAS APPROXIMATELY 84,000. VIN TOOL CONFIRMED PART NOT AVAILABLE. AW (RECALL RELATED INCIDENT) TS
Fuel system, Gasoline, Engine, Feb 4, 2020
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD *JS
Electrical system, Feb 3, 2020
ON 1/22/20 I SPOKE WITH ASMA AT FCA REGARDING AN ISSUE MY JEEP GRAND CHEROKEE IS HAVING WITH A FUEL RELAY RECALL (NHTSA RECALL NUMBER 19V-813). I INFORMED ASMA THAT MY JEEP HAS STALLED WITHOUT WARNING SEVERAL TIMES WHILE DRIVING- SEVERAL OF THE TIMES WERE WHILE I WAS DRIVING AT HIGH SPEEDS ON THE HIGHWAY. I WAS INFORMED BY ASMA THAT THERE IS NOT A PERMANENT FIX, HOWEVER BECAUSE I WAS EXPERIENCING ISSUES, I COULD TAKE IT TO MY DEALERSHIP FOR A TEMPORARY FIX. ON 1/22/20, I TOOK MY JEEP TO THE DEALERSHIP TO HAVE THE TEMPORARY FUEL RELAY PART PLACED ON MY VEHICLE. WHILE AT THE DEALERSHIP I WAS WARNED THAT SINCE THE PART IS ONLY A TEMPORARY FIX, THEY COULD NOT ESTIMATE HOW LONG IT WOULD BE BEFORE I EXPERIENCED ISSUES AGAIN. ON SATURDAY, 2/1/20 WHILE MAKING A LEFT TURN MY JEEP ONCE AGAIN STALLED WITHOUT WARNING WHILE IN FRONT OF ONCOMING TRAFFIC. OF NOTE, WHEN THE ENGINE STALLS WHILE DRIVING IT ALSO CAUSING THE POWER STEERING TO GO OUT. SO DURING THIS PARTICULAR INSTANCE ON 2/1/20 WHEN THE ENGINE STALLED WITHOUT WARNING WHILE MAKING A LEFT TURN, I WAS FORCED TO DRIVE UP OVER A CURB TO AVOID GETTING HIT DUE TO VEHICLE DECELERATION AND LOSS OF POWER STEERING. ALL OF THIS HAS BEEN DETERMINED TO BE A RESULT OF THE FAULTY FUEL RELAY RECALL. I FILED ANOTHER COMPLAINT WITH TASHA AT FCA RECALL DEPARTMENT ON 2/3/20. PER TASHA, SHE STATES THAT SHE IS GOING TO HAVE A CASE MANAGER REVIEW MY CASE AND CONTACT ME IN 1-3 BUSINESS DAYS. WHEN I QUESTIONED TASHA ABOUT THE SAFTETY OF MY VEHICLE, SHE SUGGESTED THAT I PURCHASE A RENTAL VEHICLE. WHEN I ASKED IF I WOULD BE REIMBURSED BY JEEP AND/OR FCA, SHE STATED THAT I WOULD HAVE TO SUBMIT A CLAIM FOR POSSIBLE REIMBURSEMENT. I CANNOT AFFORD TO RENT A VEHICLE UNTIL THIS ISSUE UNTIL A PERMANENT FIX IS DETERMINED BY FCA AS IT COULD BE MONTHS. STALLING WHILE DRIVING IS A HUGE SAFETY RISK.
Fuel/propulsion system, Jan 30, 2020
WHEN APPLYING BRAKES TO SLOW DOWN/COME TO A STOP, THE VEHICLE WILL SPORADICALLY STALL. EVERYTHING ELECTRICAL STILL WORKS (RADIO, LIGHTS, STEREO) AND THERE ARE NO WARNING LIGHTS THAT SHOW UP ON THE DASH. THE ONLY WAY TO KNOW THE VEHICLE HAS SHUT OFF IS TO EITHER LOOK AT THE TACHOMETER AND NOTICE THE NEEDLE IS SITTING ON ZERO, OR PRESSING THE ACCELERATOR AND THE VEHICLE DOESN'T MOVE. ONCE THE VEHICLE HAS BEEN SHIFTED INTO NEUTRAL AND THE BRAKES ARE APPLIED, THE VEHICLE STARTS RIGHT UP WITH A PUSH OF THE START BUTTON. ALL PREVIOUS RECALLS FOR THE FUEL PUMP RELAY HAVE BEEN PERFORMED AS WELL AS THE LATEST V62 INTERIM RECALL AS RECENT AS 3 DAYS AGO. VEHICLE STALLED AGAIN THIS MORNING WHILE APPROACHING A 4-WAY STOP SIGN ON THE WAY TO WORK.
Steering, Fuel/propulsion system, Jan 29, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, MAKING A RIGHT TURN THE STEERING WHEEL CEASED, WITH SEVERAL WARNING LIGHTS TEMPORARILY ILLUMINATED. THE CONTACT WAS ABLE TO VEER TO THE SHOULDER OF THE ROADWAY. THE CONTACT NOTICED AN ABNORMAL ODOR COMING FROM THE ENGINE. THE CONTACT TURN THE VEHICLE OFF AND CONTACTED AN INDEPENDENT MECHANIC WHO TOWED THE VEHICLE BACK TO THE RESIDENCE. THE NEXT DAY THE VEHICLE RESUMED NORMAL OPERATION AND WAS TAKEN TO (SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD 30101 S DIXIE HWY, HOMESTEAD, FL 33032 (786) 650-3104) WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Steering, Engine, Fuel/propulsion system, Jan 28, 2020
WHILE DRIVING 2011 JEEP GRAND CHEROKEE WITH CHILDREN IN CAR, THE JEEP JUST STALLS OUT ON ME AND I LOSE CONTROL OF THE STEERING. IT HAS HAPPENED MOST TIMES WHEN I AM MAKING LEFT AND RIGHT TURNS.
Electrical system, Jan 22, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PULLING OUT OF A GARAGE THE VEHICLE LOST MOTIVE POWER. THE CONTACT WAS ABLE TO STOP AND RESTART THE VEHICLE. THE DEALER FX CAPRARA CHRYSLER DODGE JEEP RAM - WATERTOWN 18476 US-11, WATERTOWN, NY 13601 (315) 788-7400, WAS CONTACTED BY PHONE AND STATED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE DEALER WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE DEALER IN TURN STATED THAT PARTS FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. THE MANUFACTURER THEN INFORMED THE CONTACT THAT THE DEALER WOULD BE INFORMED OF THE PROCESS FOR ORDERING THE PART TO FACILITATE THE REPAIR. THE DEALER WAS THEN CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WAS NO SUCH PROCESS FOR ORDERING RECALL REMEDY PARTS. THE CONTACT WAS ABLE TO PURCHASE THE PART FROM A THIRD PARTY HOWEVER, THE DEALER DECLINED TO PERFORM THE REPAIR. THE VEHICLE REMAINED AT THE DEALER WITH THE REPAIR STILL PENDING. THE FAILURE MILEAGE WAS 145,000.
Electrical system, Jan 13, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE MAKING A RIGHT TURN, THE VEHICLE SEIZED. THE CONTACT STATED THE "ACC AND FCW WERE OFF" WARNING MESSAGE ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE IGNITION AND CONTINUED DRIVING. THE VEHICLE WAS TAKEN A DEALER (TEXAN DODGE CHRYSLER JEEP RAM LOCATED AT 18555 EASTEX FWY, HUMBLE, TX 77338,(281) 973-3844) WHERE THEY WERE MADE AWARE OF THE FAILURE AND HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED SHE HAD TRIED TO CONTACT THE MANUFACTURER BUT HAD NOT BEEN ABLE TO SPEAK TO A REPRESENTATIVE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS 107,000. (RECALL RELATED INCIDENT) TS
Electrical system, Jan 13, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DECELERATED AND REVVED WITHOUT WARNING. THE VEHICLE WAS NOT DRIVEN FOR THREE MONTHS DUE TO THE FAILURE WHICH RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE BLEVINS SEAWAY MOTORS DEALER (315-764-0283, LOCATED AT 98 CENTER ST, MASSENA, NY 13662) WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE CLAM SHAFT SENSOR BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE MAIN FUEL PUMP ASSEMBLY BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THERE WAS AN INTERIM FIX. THE CONTACT WAS PROVIDED CASE NUMBER: 71702932. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO PERFORMED THE INTERIM FIX AT THE OWNERS' EXPENSE AND TOLD THE CONTACT TO SEND RECEIPTS TO THE MANUFACTURER FOR REIMBURSEMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE 71664667. THE FAILURE MILEAGE WAS 60,500.
Vehicle speed control, Service brakes, Jan 13, 2020
TWO RECENT EVENTS, WHEN BRAKING IN SLOW TRAFFIC THERE WAS SUDDEN ACCELERATION WITH FOOT ON BRAKE. EVEN WITH STRONGER AND FORCEFUL BRAKE PRESSURE THE JEEP WAS STILL MOVING AND WANTING TO KEEP GOING WITH ENGINE REVVING. HAD TO SHIFT INTO NEUTRAL AND THEN ENGINE QUIT REVVING AND THINGS RETURNED TO NORMAL. I HAVE THIS JEEP 10 YEARS AND AM VERY FAMILIAR WITH IT. NEVER ANY WRECKS. NO MEDICAL PROBLEMS. THE FLOOR MAT WAS NOT INTERFERING WITH ANY PEDALS. THE DEALERSHIP WAS NOT AWARE OF ANY RECALLS ABOUT THIS PROBLEM BUT THEY SERVICED THE THROTTLE-BODY AFTER THE FIRST INCIDENT. THIS APPARENTLY WAS NOT THE PROBLEM AS THE UNINTENDED ACCELERATION WHEN BRAKING OCCURRED A SECOND TIME. IN GOOGLING THIS PROBLEM A BLOG MENTIONED THIS COULD BE THE JEEP BRAKE-BOOSTER WHICH HAS BEEN RECALLED AND WAS REPLACED ON MY JEEP 2 YEARS AGO. GOOGLE BRINGS UP THIS SUDDEN ACCELERATION AS A COMMON SEARCH BUT NO CLEAR ANSWERS. I KNOW ABOUT THE TOYOTA ACCELERATION PROBLEM IN THE 1990'S, THAT THEY NEVER FOUND OR ADMITTED ANYTHING MECHANICAL AND ASSUMED IT WAS GRANNY USING TWO FEET. THIS IS ABSOLUTELY A MECHANICAL PROBLEM WITH MY 2011 JEEP. WILL TAKE TO DEALERSHIP BUT THEY ALREADY SAID THEY AREN'T AWARE OF THIS BEING A JEEP DEFECT. I REGISTERED THIS COMPLAINT WITH JEEP CUSTOMER CARE AND THEY SAID IF THE DEALERSHIP CAN'T FIND THE PROBLEM TO CALL THEM BACK AND THEY WILL WORK WITH THE DEALERSHIP TO RESOLVE THIS. THEY WORRISOME THING IS THEY WILL DO SOMETHING FOR $1000 AND THEN I HAVE THIS BRAKE/ACCELERATION OCCUR A 3RD TIME AND IT CAUSES A CRASH!
Suspension, Air bags, Structure, Jan 10, 2020
AIR RIDE SUSPENSION AIRBAGS HAS TO BE RECHARGED EVERY MONTH SINCE 2019. WHILE PARKED FRONT END BECOMES LOW (DURING 1-MONTH PERIOD) NOT LEAVING APPROPRIATE DISTANCE FROM WHEEL TO TOP OF WHEEL WELL, RESULTING IS A VERY BUMPING RIDE, UNTIL RECHARGED. BRAND NEW OEM LINES AND COMPRESSOR REPLACED. ALSO, WHILE DRIVING 40 MPH OR LESS, "AIR SUSPENSION NEEDS SERVICE" NOTIFICATION COMES ON. FRONT OF HOOD (WHERE THE CHROME JEEP IS DISPLAYED) EXTERIOR NOW SHOWS PAINT CORROSION.
Electrical system, Jan 9, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE KEY WAS IN THE IGNITION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITH THE REMOTE START FEATURE. THE ORIGINAL RON CARTER CHEVROLET BUICK GMC AUTOLAND LOCATED AT 3205 FM 528 RD, ALVIN, TX 77511, (281) 402-9761) WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND 19V813000 (ELECTRICAL SYSTEM) AS POSSIBLE SOLUTIONS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. *DT CONSUMER HAS STATED THIS HAS HAPPENED ON MULTIPLE OCCASIONS.*JB
Engine, Jan 9, 2020
TWICE IN THE LAST TWO MONTHS, MY VEHICLE EXPERIENCED AN UN-COMMANDED ENGINE SHUT. BOTH TIMES MY VEHICLE WAS TRAVELING AT OR ABOUT 50 MPH DECELERATING TO AN APPROACHING RED LIGHT. I WOULD RECEIVE A (FCW LIGHT INDICATION AND AUDIBLE WARNING, RPM WOULD READ ZERO, NO POWER STEERING, AND NO POWER ASSISTED BRAKES). I WOULD PUT MY CAR IN PARK ONCE I CAME TO A COMPLETE STOP THEN RESTART MY VEHICLE AND ALL SYSTEMS WOULD READ NORMAL.
Power train, Electrical system, Traction control system, Jan 6, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. WHEN THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE REPROGRAMMING OF THE POWER TRAIN CONTROL MODULE. THE VEHICLE WAS REPAIRED PER THE MANUFACTURER'S RECALL; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING ON SEVERAL OCCASIONS, THE SERVICE 4 WHEEL DRIVE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. JOHN SULLIVAN CHRYSLER DODGE (950 HARTER PKWY, YUBA CITY, CA 95993, 855-580-5113) WAS CONTACTED BY PHONE AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 71748777. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Structure, Jan 3, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER COVER ON THE DASHBOARD WRINKLED UP. THE VEHICLE WAS TAKEN TO CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (352-597-1265, LOCATED AT 4358 CORTEZ BLVD, BROOKSVILLE, FL 34613) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Electrical system, Jan 3, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE USING THE START BUTTON FEATURE, THE VEHICLE TOOK AN EXTENSIVE AMOUNT OF TIME TO START. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO LOANER VEHICLES. THE MANUFACTURER WAS UNABLE TO BUY THE VEHICLE BACK. THE MANUFACTURER PROVIDED CASE NUMBER: 71742907. THE APPROXIMATE FAILURE MILEAGE WAS 118,400. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Jan 2, 2020, crash
I WAS DRIVING MY 2011 JEEP GRAND CHEROKEE DOWN A CITY STREET WHEN WITH OUT ANY WARNING THE VEHICLE COMPLETELY CUT OFF. I COULD NOT CONTROL THE VEHICLE AT ALL NOT EVEN HONK THE HORN TO LET OTHER DRIVER KNOW SOMETHING IS WRONG WITH MY VEHICLE. WHEN I TOOK IT TO GET FIXED THE DEALERSHIP SAID I NEED A NEW TOTALLY INTERGRATED POWER MODULE
Other or unspecified, Fuel/propulsion system, Dec 31, 2019
ON AN INTERMITTENT BASIS I HAVE EXPERIENCED PROBLEMS STARTING MY JEEP. THEN, ON DECEMBER 25, 2019, I RECEIVE THE V62 FUEL PUMP RELAY RECALL FOR MY JEEP, WHICH PROVIDES AS FOLLOWS:*DT OUR RECORDS INDICATE THAT YOUR VEHICLE [1] WAS INCLUDED IN PREVIOUS SAFETY RECALL P54 (NHTSA 14V-530) OR SAFETY RECALL R09 (NHTSA 15V-115). THE REMEDY FOR THE PREVIOUS RECALLS WAS TO REPLACE THE FUEL PUMP RELAY. IF YOU HAD EITHER OF THESE RECALLS COMPLETED, THE INSTALLED REMEDY RELAY IS SUSCEPTIBLE TO SILICON CONTAMINATION ON THE RELAY CONTACTS, WHICH CAN CAUSE THE RELAY TO FAIL. A FUEL PUMP RELAY FAILURE CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL CONDITION IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. ['] THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE. THIS WAS OF GREAT CONCERN. IN THE 1980S I WAS DRIVING ON THE CONGESTED FREEWAYS OF LA WHEN MY BMW SUDDENLY JUST TURNED OFF. I BARELY MANAGED TO COAST TO THE BREAKDOWN LANE WITHOUT BEING REAR ENDED. I WAS IN TERROR AS I HAD JUST BEEN REAR-ENDED A YEAR PRIOR WHILE AT A COMPLETE STOP ON THE FREEWAY. TO THIS DAY I HAVE PAIN IN MY SHOULDER, AND TWO PINCHED NERVES IN MY NECK. SO, I CALLED THE FCA RECALL ASSISTANCE CENTER SERVICE NUMBER. GIVEN THAT THERE IS CURRENTLY NO REMEDY, AND THAT 'VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING', I WAS GOING TO ASK FOR A RENTAL VEHICLE. HOWEVER, THE SERVICE AGENT INSISTED THAT I FIRST HAD TO TAKE MY JEEP TO MY LOCAL DEALER TO DIAGNOSE AND CONFIRM THE EXISTENCE OF A PROBLEM. THAT IS PATENTLY RIDICULOUS AS THE PROBLEM CAN NOT EXIST AND THEN, ACCORDING TO THE RECALL NOTICE, ARISE FOR THE FIRST TIME AND 'CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING'. IN FACT, THAT FIRST TIME COULD BE ON THE WAY TO MY LOCAL DEALER. *DT *JB (RECALL RELATED INCIDENT) TS
Power train, Electrical system, Dec 30, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT HAD NOT SPOKEN WITH A LOCAL DEALER OR THE MANUFACTURER REGARDING THE RECALL. THE CONTACT STATED THAT HER NEPHEW EXPERIENCED A SLIGHT HESITATION WITH THE TRANSMISSION AFTER PLACING THE VEHICLE INTO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 119,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Dec 28, 2019
THE HORN IS GOING IN AND OUT EVEN AFTER BEING REPLACED. IT WILL WORK FINE THEN NOT WORK AT ALL.
Service brakes, Dec 26, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. DWAYNE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WA 98204) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,000.
Service brakes, Dec 17, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), WHICH HAD BEEN REVISED. ALBERIC CHRYSLER DODGE JEEP (AVE. KENNEDY KM 2.5 SAN JUAN, PR 00936-8320) STATED THAT THEY WOULD ONLY REPLACE THE WATER SHIELD PER THE RECALL AND NOT THE ACTUAL BRAKE BOOSTER. THE CONTACT THEN SPOKE WITH FLAGSHIP CHRYSLER DODGE JEEP RAM (CARR. #2, KM 14.7, HATO TEJAS, BAYAMN, 00959, PUERTO RICO, +1 787-301-0408) AND WAS INFORMED THAT THEY WOULD HAVE TO INSPECT THE VEHICLE TO DETERMINE THE REMEDY FOR THE RECALL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS CORRODED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE RECALL REPAIR HAD NOT BEEN PERFORMED. THE FAILURE MILEAGE WAS 60,000.
Vehicle speed control, Visibility/wiper, Dec 17, 2019
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS RAISED UP IN ONLY SMALL INTERVALS. THE CONTACT FELT THAT THIS WAS A SAFETY ISSUE IF A QUICK EXIT WAS REQUIRED. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, BRAKING WAS REQUIRED AND THE VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FAILURE NEARLY CAUSED THE CONTACT'S VEHICLE TO BE REAR ENDED. NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344) REQUIRED THE CONTACT TO LEAVE THE VEHICLE FOR A COUPLE OF DAYS WITH NO GUARANTEE OF BEING DIAGNOSED. THE CONTACT DID NOT LEAVE THE VEHICLE AT THE DEALER AND IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,000.