2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Air bags, Visibility/wiper, Mar 13, 2018
LEATHER DASH IS BUBBLING AND PEELING WHICH IS CAUSING DASH MOUNTED WINDSHIELD DEFROSTER VENTS TO BE BLOCKED. BLOCKED VENTS CAN NOT PROVIDE HEAT TO THE WINDSHIELD CAUSING ICE BUILD-UP ON THE WINDSHIELD DURING COLD WINTER MONTHS. THIS RESULTS IN BLOCKED/IMPAIRED VISION WHILE ON THE ROADWAY WHICH COULD RESULT IN A CRASH. THE LEATHER DASH HAS ALSO BUBBLED OVER THE PASSENGER AIRBAG WHICH COULD AFFECT THE DEPLOYMENT OF THE AIRBAG DURING A CRASH.
Suspension, Seat belts, Other or unspecified, Mar 13, 2018
THE AIR LIFT SYSTEM FAILED AND MY CAR WAS VERY LOW TO THE GROUND AND UNSAFE FOR DRIVING. THIS OCCURRED MARCH 6, 2018. DASH LEATHER IS LIFTING AND BUNCHING. STARTED IN JUNE 2017 AND IS WORSE NOW. PASSENGER SEAT BELT IS SOMETIMES JAMMED WITH PASSENGER IN IT. YOU CAN MOVE FREELY AND MY CONCERN IF THERE WERE TO BE A CRASH, WOULD THE SEAT BELT WORK PROPERLY. NONE OF THESE THINGS SHOULD NOT FAIL IN A 6 YEAR OLD VEHICLE.
Suspension, Mar 13, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE SERVICE AIR SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MOTORWORLD CHRYSLER DODGE JEEP RAM (150 MOTORWORLD DR, WILKES-BARRE, PA 18702, (888) 459-2493) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR COMPRESSOR FOR THE SUSPENSION FAILED AND NEED TO THE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHERE THE AIR COMPRESSOR WAS REPLACED AGAIN, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Service brakes, Mar 5, 2018
PART SUPPOSEDLY REPLACE WEEKS AGO AT FAMILY CHRYSLER/DODGE/JEEP (I AM STILL WAITING ON VISORS TO BE REPLACED), BUT DURING THE NOR'EASTER, BRAKES LOCKED UP CAUSING VEHICLE TO SLIDE. MADE THREE ATTEMPTS TO SETUP APPOINTMENTS WITH NO SUCCESS.
Other or unspecified, Mar 5, 2018
THE DASHBOARD LEATHER HAS SEVERELY WRINKLED WHICH COULD EFFECT THE AIRBAGS DEPLOYING PROPERLY. I REPORTED THIS TO CHRYSLER CUSTOMER SERVICE WHICH DID NOT TO ANYTHING ABOUT IT. THEY CHUCKLED ABOUT THE ISSUE. THE ISSUE HAPPENED DURING THE SUMMER WHEN THE VEHICLE WAS PARKED IN THE GARAGE.
Structure, Feb 27, 2018
OVER A PERIOD OF ONE WEEK, BOTH OF THE TUBULAR SIDE STEPS BROKE OFF MY JEEP. IN ONE CASE, I WAS STANDING ON THE DRIVER'S SIDE TUBULAR SIDE STEP IN ORDER TO REACH A WINDSHIELD WIPER. WITH NO WARNING, THE ENTIRE TUBE DISLODGED FROM ALL THREE BRACKETS AND FELL TO THE GROUND WITH ME FALLING TOO. ONE WEEK LATER, WHILE PICKING UP A CUSTOMER AT HIS HOTEL, HE USED THE PASSENGER SIDE TUBULAR SIDE STEP TO HELP HIM ENTER THE CAR. AGAIN, WITH NO WARNING THE TUBE BROKE OFF AND FELL TO THE GROUND. MY CUSTOMER WAS INJURED PRETTY BADLY AS HIS SHIN WAS CUT OPEN BY ONE OF THE MOUNTING BRACKETS FOR THE TUBULAR SIDE STEP. UPON INSPECTION OF BOTH TUBES, IT IS EVIDENT THAT THE TUBES ARE VERY LIGHT WALL AND CORRODED AWAY IN THE VICINITY OF EACH FASTENER, ALLOWING THE FASTENERS TO PULL RIGHT THROUGH THE TUBE WALL. WHAT WORRIES ME IS THAT THERE WAS NO WARNING. NEITHER TUBE SHOWED ANY SIGNS OF BEING LOOSE. THE FASTENERS WERE (STILL ARE) TIGHTLY SECURED TO THE MOUNTING BRACKETS. WITH THIS TYPE OF "NO WARNING" FAILURE, ONE CAN IMAGINE WHAT WOULD HAPPEN IF A JEEP IS DRIVING DOWN THE ROAD AND A TUBULAR SIDE STEP FALLS OFF. I WOULD THINK THAT WOULD BE A MAJOR SAFETY CONCERN. FYI - MY LOCAL JEEP DEALER EXPRESSED THEIR CONDOLENCES, BUT STATED THAT ON A 7 YEAR OLD VEHICLE THAT WOULD NOT BE JEEP'S ISSUE IF IT CORRODED AND FELL OFF. I SUGGESTED THAT THE TUBULAR SIDE STEP FALLING OFF COULD HAVE THE SAME DEVASTATING EFFECT AS A BUMPER FALLING OFF. IT WAS SUGGESTED THAT I SHOULD ENGAGE THE DEALER IN MORE FREQUENT MULTI-POINT INSPECTIONS. YET, THEY CONFIRMED THAT CHECKING THE SIDE STEPS IS NOT ON THE MULTI-POINT LIST. I'M MAKING YOU AWARE OF THIS BECAUSE I COULDN'T LIVE WITH MYSELF IF I DIDN'T REPORT IT AND LATER HEARD OF A DEATH OR INJURY AS A RESULT OF THIS HAPPENING TO ANOTHER JEEP OWNER OR TO AN INNOCENT VICTIM.
Fuel/propulsion system, Feb 20, 2018
SAFETY ISSUE- FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF JEEP AT 63K MILES. DEALER COMPLETED SMOKE TEST AND REPORTED SMOKE EMITTED FROM TOP OF GAS TANK INDICATES LEAK FROM ONE OF SEVERAL ACCESS PORTS (FILLER PIPE ACCESS, FUEL PUMP ACCESS). DEALER CANNOT CONFIRM WITHOUT $1,600 FEE TO DROP TANK TO CONFIRM DIAGNOSIS. DEALER FELT LEAK DUE TO FAULTY DESIGN/MANUFACTURE/ASSEMBLY/INSTALLATION OF PARTS (O-RINGS/SEALS/ETC.). I AM ORIGINAL OWNER, RETIRED,ON FIXED INCOME AND HAVE COMPLETED ALL RECALLS AND METICULOUSLY MAINTAINED VEHICLE. DEALER SUGGESTED I CALL JEEP CORPORATE (800-992-1997) AND ASK FOR "GOODWILL" REPAIR. AFTER 17 PHONE CALLS TO JEEP CORPORATE I CONTINUE TO GET: 1) NO REPLY, 2) NO CALLBACKS 3) CATCH 22 STATING I MUST PAY FOR TANK REMOVAL TO CONFIRM DIAGNOSIS, REPAIR AND DETERMINE IF PARTS ARE DEFECTIVE. JEEP CORPORATE (KENISHA -OPERATOR KB805) TOLD ME TODAY (2-20-18) THAT DECISIONS WAS MADE NOT TO GRANT GOODWILL REPAIR DUE TO DEALER REPORT THAT LEAK PROBABLY (NOT CONFIRMED) DUE TO CORROSION AROUND ACCESS PORTS ON TOP OF GASOLINE AND WARRANTY HAS EXPIRED. LEAKS DUE TO CORROSION BY "WEAR AND TEAR" AND NOT FAULTY DESIGN/ MANUFACTURE/ASSEMBLY OR INSTALLATION AT FACTORY. I WAS TOLD I WAS RESPONSIBLE FOR FULL COST OF REPAIR, IRRESPECTIVE OF POTENTIAL FIRES OR EXPLOSIONS DUE TO GASOLINE FUMES EMITTING FROM CORROSION ON TOP OF PLASTIC GAS TALK. I DISAGREE. THE DESIGN (INACCESSIBILITY TO TOP OF GAS TANK0), PARTS (NON-CORROSIVE STAINLESS STEEL METAL RETAINERS, AND O-RINGS), AND QUESTIONABLE ASSEMBLY HAVE RESULTED IN THIS POTENTIAL FIRE AND EXPLOSION TRAP. WITH SAFETY BEING IN THE NAME OF NHTSA, I AM HOPEFUL INVESTIGATION AND RECALL ADDRESS THIS ISSUE. THANK YOU
Air bags, Feb 18, 2018
THE LEATHER FROM THE DASH IS COMING OFF AND BUBBLING UP. I AM AFRAID THIS WILL AFFECT THE AIRBAG DEPLOYMENT.
Engine, Feb 15, 2018
ENGINE SHUTS DOWN WHILE DRIVING WITH NO WARNING. ALREADY HAD TIPM REPLACED TWICE. LAST THING WE WERE TOLD THAT IT COULD HAVE BEEN A LOOSE BATTERY TERMINAL. CONCERNED IF THE VEHICLE IS SAFE TO DRIVE.
Electrical system, Vehicle speed control, Engine, Feb 15, 2018
SINCE SEPTEMBER 2017, MY 2011 JEEP GRAND CHEROKEE HAS BEEN IN THE REPAIR SHOP FOUR TIMES DUE TO THE VEHICLE NOT STARTING. THE ALTERNATOR AND BATTERY WAS CHECKED ONCE PER MONTH UP UNTIL DECEMBER, BUT EACH TIME I WAS INFORMED THAT BOTH PARTS WERE IN GOOD CONDITION BASED ON THE DIAGNOSTICS. HOWEVER, AFTER EACH REPAIR VISIT THE VEHICLE WOULD NOT START AFTER A FEW DAYS. BETWEEN REPAIR VISITS A NUMBER OF OTHER ISSUES OCCURED: *AUTOMATICALLY ACCELERATING AT HIGH SPEED (JAN '18) *ENGINE STALLING WHILE DRIVING (JAN '18) *BLOWING COOL AIR ON ONE SIDE AND HOT AIR ON THE OTHER (SEPT '17) *DOORS LOCKING AND UNLOCKING WHEN UNATTENDED (SEPT '17) *WINDOWS GOING DOWN HALF WAY WHEN UNATTENDED (OCT '17) *RADIO POWERING ON WHEN TURNED TO THE OFF POSITION (NOV '17) THE MOST RECENT INCIDENT HAPPENED TWO WEEKS AGO WHEN THE CAR STALLED AND STOPPED IN THE MIDDLE OF A BUSY STRETCH OF ROAD WITH THREE VEHICLES IN CLOSE PROXIMITY. DUE TO ONGOING ISSUES, THIS WEEK I HAD THE CAR TOWED TO JEEP FOR ANOTHER ASSESSMENT. THE JEEP ADVISER CALLED ME BACK THE NEXT DAY STATING MY BATTERY AND ALTERNATOR NEEDED TO BE REPLACED FOR $1282 OTHERWISE THE CAR WOULDN'T START WITHOUT A CONSTANT CHARGE. THE BATTERY WAS JUST REPLACED A YEAR AGO IN JUNE 2017. WITH ALL OF THE ISSUES MENTIONED IT'S CLEAR THAT THE 2011 JEEP GRAND CHEROKEE HAS A DESIGN ISSUE/FLAW THAT POSES A MAJOR SAFETY CONCERN FOR CONSUMERS. THE ISSUES THAT NEED TO BE INVESTIGATED OR RE-INVESTIGATED FOR THE 2011 JEEP GRAND CHEROKEE ARE THE ALTERNATOR AND POWER MODULE REPLACEMENT. MOST, IF NOT ALL OF THE ISSUES MENTIONED COULD BE DIRECTLY LINKED TO THE TIPM. MY REQUEST IS THAT CAS, NHTSA, AND CHRYSLER CONSIDER OR RECONSIDER THE ABOVE MENTIONED FOR BOTH SAFETY CONCERNS AND THE UNDUE REPAIR EXPENSES PAID BY CONSUMERS THAT APPEAR TO BE DIRECTLY LINKED TO FAULTY DESIGN.
Other or unspecified, Feb 15, 2018
DASHBOARD LEATHER IS BUCKLING AT WINDSHIELD. THERE ARE MANY ONLINE COMPLAINTS ABOUT THIS ISSUE FROM OWNERS BUT IT IS NOT CURRENTLY A RECALL OR COVERED ITEM BY JEEP. JEEP CARES ADVISED THAT THE ISSUE BE REPORTED TO NHSTA. PLEASE ADVISE IF YOU CAN AUTHORIZE A RECALL FOR THIS ISSUE
Fuel system, Gasoline, Feb 15, 2018
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR INSTALLING THE FUEL PUMP RELAY. *JS
Fuel/propulsion system, Feb 12, 2018
SAFETY COMPLAINT - FIRE/EXPLOSION: GASOLINE FUMES OUTSIDE OF CAR AND OCCASIONALLY INSIDE OF CAR. JEEP DEALER STATES FAULTY DESIGN/MANUFACTURE/ASSEMBLY OF GAS TANK AND/OR PARTS RESULTED IN O-RING FAILURE CAUSING ENGINE LIGHT TO GO ON WITH CODES FOR EVAC FAILURE. FUMES AT MINIMUM WHEN AIR TEMP BELOW FREEZING AS SEALS FREEZE SHUT AND ENGINE LIGHT STOPS GOING ON. WHEN AIR TEMPERATURE IS ABOVE FREEZING, FUMES RESUME, ENGINE LIGHT GOES ON WITH SAME EVAC CODES AND GASOLINE FUMES CAN BE DETECTED OUTSIDE AND INSIDE OF CAR. JEEP DEALER STATED PARTS ARE MINIMUM COSTS BUT LABOR TO REMOVE/REPLACE TANK AND PARTS - `$2,500. SAFETY ISSUE. CALLED CHRYSLER A DOZEN TIMES AND NO FOLLOW UP. CASE #S 32808988, 32840898, 33072326 FILED, NO FOLLOW UP. REQUESTING CHRYSLER-JEEP FOR "GOOD WILL" REPAIR OR SHARE COST REPAIR FOR FAULTY MANUFACTURE LEADING TO EXTREME SAFETY ISSUE. FILED ODI WITH NHTSA # 11048089 ON 11/22/17 - SPOKE TO DAWN
Electrical system, Feb 12, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE BATTERY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO SEA VIEW AUTO JEEP (810 STATE ROUTE 35, OCEAN, NJ 07712) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 62,636. *TT *TR
Electrical system, Other or unspecified, Engine, Feb 8, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS, THE RPMS AND ALL THE ELECTRICAL COMPONENTS WENT HAYWIRE. THE CONTACT DROVE THE VEHICLE HOME. THE DEALER (NEUWIRTH MOTORS, 219 S COLLEGE RD, WILMINGTON, NC 28403) DIAGNOSED THAT THE TIPM WAS NEVER REPAIRED ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE MANUFACTURER WARRANTY EXPIRED AND SUGGESTED THAT THE CONTACT USE THE EXTENDED WARRANTY. THE CONTACT TOOK THE VEHICLE TO A DIFFERENT DEALER (VICTORY CHRYSLER DODGE, 45 NABER DRIVE, SHALLOTTE, NC 28470) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND WOULD COST $1,200 TO REPAIR. THE VEHICLE WAS STILL AT THE DEALER BEING REPAIRED. THE FAILURE MILEAGE WAS 132,050. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Feb 8, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED, THE RADIO SHUT OFF, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WAS INCLUDED IN A MANUFACTURER RECALL FOR THE ALTERNATOR ASSEMBLY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Electrical system, Service brakes, Engine, Feb 8, 2018
THE PUSH START BUTTON HAS ISSUES STARTING THE ENGINE. THERE HAS BEEN A RECALL FOR THIS AND THE ISSUE STILL PERSISTS. THE ONLY WAY THE DEALER WILL FIX THE ISSUE IS IF THE PROBLEM IS SEEN 1ST HAND AND OCCURS FOR LONGER THEN 8 SECONDS. I HAVE PAID FOR MULTIPLE RENTAL CARS AND SPENT MULTIPLE HOURS AT THE DEALER TO HAVE THIS ISSUE FIXED AND IT KEEPS RECURRING. SOMETHING NEEDS TO BE DONE TO FIX IT WITHOUT RE-OCCURRENCE. MY FINAL POINT IS THAT YESTERDAY WHEN DEALING WITH THIS ISSUE MY CAR STARTED AFTER ITS SECOND TRY, I THEN DROVE ONTO THE STREET AND THE ENGINE SHUT OFF AND THE BRAKES LOCKED UP. LUCKILY THERE WAS NOT ANY CROSS TRAFFIC BECAUSE IT COULD HAVE CAUSED A SERIOUS ACCIDENT ON A BUSY STREET WITH MY DAUGHTER AND MYSELF IN THE CAR. THIS HSE RISK HAS CAUSED ME TO BE VERY CONCERNED ABOUT THE DRIVABILITY OF MY VEHICLE AND SOMETHING NEEDS TO BE DONE ASAP!
Electrical system, Exterior lighting, Interior lighting, Feb 7, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROWN CHRYSLER JEEP DODGE RAM DUBLIN, 6350 PERIMETER LOOP RD, DUBLIN, OH 43017 (888) 739-0282) WAS CONTACTED SEVERAL TIMES AND FINALLY INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE BECAUSE THEY COULD NOT MATCH THE CUSTOM INTERIOR VEHICLE COLOR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER AS THEY COULD NOT CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Feb 2, 2018
SAFETY RECALL P54/NHTS 14V-530 THE PROBLEM THAT I AM HAVING IS THE TOTALLY INTEGRATED POWER MODULE TIPM. IT SAYS THAT IT HAS BEEN REPAIRED AT THE JEEP DEALERSHIP, HOWEVER I AM STILL HAVING ISSUES WITH THIS CAR SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY OR TURNING OFF THE MAIN ROADS AND I AM AFRAID I WILL GET INTO A CAR ACCIDENT.
Suspension, Power train, Electrical system, Feb 1, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR SUSPENSION AND POWER TRAIN CONTROL MODULE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE POWER CONTROL MODULE. ALSO, THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Engine, Fuel/propulsion system, Feb 1, 2018
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER WHILE DECELERATING FROM HIGHWAY SPEEDS. AS A RESULT, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COVERT CHRYSLER DODGE JEEP RAM (8107 RESEARCH BLVD, AUSTIN, TX 78758) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO NYLE MAXWELL CHRYSLER DODGE JEEP OF AUSTIN (13401 RANCH RD 620 N, AUSTIN, TX 78717) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE TO MAC HAIK DODGE CHRYSLER JEEP RAM (3207 S GENERAL BRUCE DR, TEMPLE, TX 76504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND THE FUEL PUMP RELAYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. *BF *BF *TR
Seat belts, Structure, Other or unspecified, Jan 31, 2018
THE TWO FRONT SEATBELTS ARE NOT RETRACTING AND CAUSING THE USE OF THE SEAT BELT TO BECOME NULL AND VOID. SEAT BELTS ARE NOT RESTRAINING. THE BODY HAS RUST COMING FROM THE DOORS, NEVER BEEN IN AN ACCIDENT. BROKEN UNDER ARMS 2ND TIME BEING REPLACED WITHIN 6 MONTHS
Engine, Jan 27, 2018
ENGINE CUTS OFF DURING OPERATION WHILE MOVING. IT USUALLY HAPPENS WHEN SLOWING DOWN TO TURN GOING DOWN HILL. VEHICLE LOSES POWER BRAKES AND POWER STEERING. OTHER OWNERS HAVE LOGGED SAME COMPLAINT ON FORUMS ETC. VERY DANGEROUS.
Electrical system, Engine, Jan 27, 2018
WHILE DECELERATING AND TURNING THE VEHICLE WILL STALL AND YOU LOSE POWER STEERING AND POWER BRAKES. THIS HAS OCCURRED 11 TIMES IN THE PAST COUPLE YEARS AND 3 TIMES IN THE PAST MONTH. THIS HAS OCCURRED SEVERAL TIMES WHILE EXITING THE HIGHWAY AND HAS CAUSED ME TO ALMOST CRASH OR HAVE SOMEONE DRIVE INTO THE REAR OF MY VEHICLE. THE EVENT LEAVES NO ENGINE CODES AND THE DEALER SAYS THEY CAN'T DUPLICATE. I PUT THE VEHICLE IN NEUTRAL AND IT WILL START AGAIN. THIS IS A HUGE SAFETY ISSUE FOR BOTH MYSELF AND OTHER MOTORING PUBLIC.
Other or unspecified, Jan 26, 2018
VEHICLE COMPLETELY TURNES OFF WHILE IN DRIVE MODE, BREAKING OR SLOWING DOWN. TURNES OFF . THIS HAS BEEN AN ONGOING PROBLEM. BROUGHT IT IN TO BE LOOKED AT AND NOTHING STILL TURNES OFF WHILE DRIVING