2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Engine, Jun 6, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE WAS DAMAGED DUE TO A FAULTY PART THAT CONTINUOUSLY KNOCKED INTO THE ENGINE. THE FAULTY UNKNOWN PART CREATED INDENTATIONS IN THE ENGINE WHICH, IN TURN, CAUSED AN OIL LEAK. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS AT AN UNKNOWN DODGE, CHRYSLER, JEEP DEALER OF WARREN, MASSACHUSETTS FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.
Power train, Other or unspecified, May 23, 2017
THE TRANSMISSION/AC COOLANT CONDENSER IS LEAKING. BIG PROBLEM FOR YOUR TRANSMISSION AND AC UNIT.
Other or unspecified, Engine, Fuel/propulsion system, May 23, 2017
BEGINNING IN AUGUST OF 2016, THE CAR WILL STALL SPORADICALLY UPON RAPID DECELERATION. LAST TIME IN MARCH THE CAR STALLED WHEN BRAKES WERE APPLIED TO AVOID AN ACCIDENT ON THE FREEWAY. DEALER CANNOT RECREATE OR DIAGNOSE THE PROBLEM AND RETURNS THE CAR 'OPERATING AS DESIGNED.' CAR HAS NOT BEEN DRIVEN SINCE. PROBLEM HAS OCCURRED 10-12 TIMES AND MORE RECENTLY WITH GREATER FREQUENCY. RAPID DECLARATION USUALLY OCCURS TO AVOID A PROBLEM, THIS IS THE WORST TIME FOR THE CAR TO STALL OUT.
Power train, May 23, 2017
TRANSFER CASE MAIN SHAFT FAILED, CAUSING A TOTAL LOCK UP OF THE VEHICLE. IT HAD TO BE TOWED TO DEALER AND TOOK 3 WEEKS TO REPAIR.
Engine, Fuel/propulsion system, May 22, 2017
WHEN I COME TO A STOP/SLOW DOWN THE ENGINE INTERMITTENTLY STALLS - TYPICALLY THIS IS WHEN I'M DRIVING ON CITY STREETS WHEN I'M STOPPING. IT HAS HAPPENED WHILE TURNING BOTH LEFT AND RIGHT, GOING UP HILL AND DOWN HILL, AND MORE OFTEN WHEN THE ENGINE IS COOL. THE FUEL LEVEL CAN BE FULL OR LOW AND IT STILL HAPPENS. FRIDAY MAY 19, 2017 IT HAPPENED FOUR TIMES IN A 20 MILE TRIP ON ROADS WITH SPEED LIMITS RANGING FROM 30MPH TO 55MPH, ONCE AT A STOP LIGHT, ONCE AT A ROUND ABOUT, ONCE AT A STOP SIGN, AND ONCE AT A LEFT HAND TURN. P54 RECALL WAS ALREADY ADDRESSED.
Other or unspecified, May 18, 2017
DRIVERS SIDE HOT AIR BLOWING PASSENGER SIDE COLD AIR A/C ON BUT ONLY ON THE PASSENGER SIDE HOT AIR COMES OUT OF VENT IN DRIVERS SIDE TEMPATURE AND CLIMATE CONTROL WON'T ADJUST TO DESIRED TEMPATURE
Power train, Electronic stability control (ESC), Engine, May 16, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE SHIFTED INTO FOURTH GEAR INDEPENDENTLY AND STALLED AFTER AN INCLINED HILL WITH CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A CASE HAS BEEN ASSIGNED HOWEVER IT WAS NOT GUARANTEED DUE TO THE VEHICLE WAS OUT OF THE 36 MONTH WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Service brakes, May 8, 2017, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE DRIVER ATTEMPTED TO REVERSE THE VEHICLE, THE BRAKES DID NOT HOLD AND THE VEHICLE CRASHED INTO A LIGHT POLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER, WHICH WAS REMEDIED PER AN UNKNOWN RECALL APPROXIMATELY A YEAR AND A HALF AGO, FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE DEALER NOT TO DO ANYTHING UNTIL THE MANUFACTURER'S ADJUSTOR INVESTIGATED THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Steering, Engine, May 5, 2017
ON MAY 4, 2017, APPROXIMATELY AROUND 7:00PM, I TURNED RIGHT ONTO A FREEWAY AND MY STEERING WHEEL LOCKED UP AND THE VEHICLE SHUT OFF COMPLETELY. I WAS NOT ABLE TO TURN THE STEERING WHEEL AND BARELY WAS ABLE TO MAKE IT OUT OF THE MIDDLE OF THE ROAD. THE ENGINE SHUT OFF WHILE DRIVING DOWN THE ROAD. I AM LUCK THAT I DID NOT HAVE A CAR BEHIND ME OR I WOULD HAVE CAUSED AN ACCIDENT. HOW SCARY!! CHRYSLER HAS CLAIMED THAT THEY HAVE FIXED THIS!!
Air bags, Apr 23, 2017
THE LEATHER DASH COVER IS COMING LOOSE FROM THE UNDERLYING PLASTIC. EFFECTIVE DEPLOYMENT OF THE PASSENGER SIDE AIR BAG COULD BE AFFECTED. THIS IS A PROBLEM CHRYSLER HAS KNOWN ABOUT FOR YEARS BUT WILL NOT ADDRESS. IT IS A PROBLEM WITH THE SUBCONTRACTOR NOT COMPLETING THE VACUUM PROCESS WHEN APPLYING THE LEATHER COVER TO THE DASH. THIS HAS OCCURRED SLOWLY OVER TIME UNTIL IT HAS NOW BECOME A HAZARD.
Engine, Apr 22, 2017
WHILE DRIVING AT A CONSTANT SPEED ON THE HIGHWAY, THE ENGINE STALLED CAUSING THE BRAKES AND POWER STEERING TO BE DISABLED. THE FIRST TIME IT HAPPENED, 11/12/16, I WAS TAKING AN EXIT OFF OF THE FREEWAY. WHEN I PRESSED THE BRAKE TO SLOW DOWN FOR THE APPROACHING RED LIGHT, THE PEDAL WAS STIFF AND WOULD BOT SLOW THE VEHICLE. THANKFULLY, THE LIGHT TURNED GREEN SO I LET THE VEHICLE COAST. AS I WENT TO TURN RIGHT, I REALIZED THERE WAS NO POWER STEERING EITHER. AFTER CROSSING OVER 2 LANES I WAS ABLE TO BRING THE CAR TO A STOP ON THE SIDE OF THE ROAD. THAT'S WHEN I REALIZED THE ENGINE HAD STALLED. BROUGHT IT TO THE DEALERSHIP, PAID $700 FOR SOMETHING, THEN DROVE IT BACK SINCE THEY SAID IT WAS FIXED. FIVE MONTHS LATER, 4/20/17, SAME EXACT THING HAPPENED. IT WAS 8:30AM AND I WAS BRINGING MY 18MO OLD TO DAYCARE WHEN I PRESSED THE BRAKE PEDAL TO STOP AT A RED LIGHT AHEAD AND REALIZE IT WAS STIFF AND NOT WORKING AGAIN. FORTUNATELY, AGAIN, THE LIGHT TURNED GREEN AND THE CAR IN FRONT OF ME ACCELERATED. I FOUGHT WITH THE STEERING WHEEL TO TURN INTO A NEARBY GAS STATION AFTER THE LETTING VEHICLE COAST TO A SLOWER SPEED. AFTER BOTH INCIDENCES, I TURNED THE VEHICLE OFF, WAITED A FEW MINUTES, THEN TURNED IT BACK ON. IT HESITATED A FEW TIMES THEN CRANKED AND FUNCTIONED PROPERLY AFTERWARDS. FURTHERMORE, DURING BOTH INCIDENCES I WAS VERY SLIGHTLY TURNING TO THE RIGHT; THE FIRST TIME TO EXIT THE HWY AND THE SECOND TIME I WAS VEERING INTO THE RIGHT LANE. DURING THE FIRST INCIDENT, I WAS TRAVELLING ON THE FREEWAY AROUND 65MPH. DURING THE SECOND, I WAS TRAVELING AT ABOUT 50MPH.
Power train, Apr 22, 2017
TRANSMISSION COOLER AC CONDENSER COMBINATION UNIT LEAKING AT WELDS. A LOT OF THESE OWNERS COMPLAINING OF THESE FAULTY COOLERS AROUND THE INTERNET - FORUMS, YOU TUBE, ETC. VERY EXPENSIVE REPAIR NEEDED DUE TO HAVING TO EMPTY AND RECHARGE THE FREON SYSTEM, AS WELL AS REFILL TRANSMISSION FLUID WHICH CAN ONLY BE DONE BY A PROFESSIONAL AT A PROPERLY EQUIPPED SERVICE SHOP. TRANSMISSION FLUID HAS NO OWNER DIP STICK FOR LEVEL CHECK. NOTICED FLUID LEAK ON FLOOR/GROUND THAT COULD CAUSE A SLIP OR FALL.
Air bags, Apr 14, 2017
TAKATA RECALL . I HAVE A AIRBAG LIGHT THAT IS ON. IT JUST APPEARED WHEN I STARTED THE CAR AND STAYS ON. I BEEPED THE HORN THE OTHER DAY AND THE FOLLOWING MORNING THE AIRBAG LIGHT JUST APPEARED ON THE DASH BOARD. NOW I AM SCARED THAT THE AIRBAG COULD DEPLOY AT ANY TIME WHILE DRIVING.
Engine, Apr 6, 2017
ENGINE SHUTS OFF WITH NO WARNING WHILE DRIVING. POWER STEERING AND BRAKES ARE LOST. NO SERVICE LIGHTS OR LOSS OF POWER TO OTHER ITEMS (EX: RADIO) AND NO ERROR MESSAGES CAN BE FOUND BY JEEP DEALERSHIP SERVICE TECH. THIS HAS HAPPENED 3 TIMES MOST RECENTLY 4-4-17.
Fuel/propulsion system, Mar 28, 2017
I WILL BE DRIVING THE JEEP & IT WILL STALL JUST TURN OFF LOSE POWER STEERING. IT HAPPENED TWICE ON FREEWAY & 10 TIMES ON STREET. IT STALLS WHEN AM TURNING. I TOOK IT TO CHRYSLER JEEP DEALERSHIP IN MONROVIA CA THEY DID A DIAGNOSTIC DIDN'T FIND ANYTHING THEY KEPT IT OVERNIGHT DROVE IT NOTHING THEY DIDN'T FIX ANYTHING & IT KEEPS STALLING. THERE WAS A RECALL FOR FUEL PUMP RELAY I DON'T KNOW IF THE WORK WAS REALLY DONE SINCE IT KEEPS STALLING. AM AFRAID TO DRIVE THE CAR ON FWY ONLY DRIVING ON STREET. AFRAID OF IT STALLING AGAIN.
Other or unspecified, Mar 27, 2017
WHILE DRIVING, THE VEHICLE ENGINE SHUTS OFF AND THE STEERING WHEEL LOCKS UP. HAVING A HEMI V8 IN THE FRONT MAKES IT VERY DIFFICULT TO STEER! I HAVE NO IDEA WHEN THE VEHICLE WILL STALL BUT IVE ENDED UP AT A STOP SIGN AND IN THE MIDDLE OF AN INTERSECTION TWICE. A BIT SCARED AS TO WHEN THIS WILL HAPPEN AGAIN. THE RADIO AND HEADLIGHTS STAY ON WHEN THIS HAPPENS. IVE FOUND THAT PUTTING THE VEHICLE IN NEUTRAL AND PRESSING THE START BUTTON RESTARTS THE SUV
Electrical system, Interior lighting, Mar 23, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/19/17*LJ *AS
Power train, Air bags, Seat belts, Mar 21, 2017, crash
2011 JEEP GRAND CHEROKEE OVERLAND SUMMIT. CONSUMER WRITES IN REGARDS TO SUDDEN VEHICLE ACCELERATION. *LD THE CONSUMER STATED THE VEHICLE SUDDENLY ACCELERATED INTO THE REAR OF A TRUCK, FLIPPED MULTIPLE TIMES, AND ROLLED APPROXIMATELY 30 FEET DOWN AN EMBANKMENT. THE AIRBAGS DID NOT DEPLOY. THE SEAT BELT FAILED TO LOCK CAUSING THE CONSUMER TO SUFFER A BROKEN EYE SOCKET. THE PASSENGER WAS KILLED. THE VEHICLE WAS TOTALED. *JS
Fuel/propulsion system, Mar 20, 2017
VEHICLE WHILE IN MOTION , SUDDENLY CUTS OFF , NO POWER , NO BRAKES , DASHBOARD LIGHTS ALL COME ON INDICATING ALL CAUTIONS I.E., ENGINE LIGHT , AIRBAGS SEAT BELTS . RADIO GOES OUT AND COMES BACK ON. THIS HAPPENS WHILE DRIVING AND ONCE WHILE BACKING OUT OF A PARKING SPACE.
Suspension, Mar 17, 2017
QUADRALIFT SUSPENSION MANAGEMENT SYSTEM HAS A HIGH PROPENSITY FOR FAILURE. THIS RESULTS IN AN UNSAFE/UNSTABLE DRIVING CONDITION. 100'S OF COMPLAINTS ARE FOUND ON THE INTERNET. A DESIGN DEFECT IN THIS SYSTEM HAS CAUSED THE HIGH FAILURE RATE. EXPENSIVE REPLACEMENT PARTS ARE UNAVAILABLE OR VERY DIFFICULT TO FIND. THE VEHICLE IS NOT ROAD WORTHY AND DIFFICULT TO CONTROL DUE TO THE POOR DESIGN OF THIS SYSTEM. HAVE OPENED A CASE WITH JEEP HQ......HOPING TO GET SOME SUPPORT FOR NOT JUST MY FAILED VEHICLE BUT THE 10-15% OF JEEP OWNERS THAT HAVE EXPERIENCED THIS MODE OF FAILURE.
Electrical system, Air bags, Engine, Mar 11, 2017, crash
CAR STALLS WITHOUT WARNING. COLLIDED WITH TREE, MAJOR FRONT END DAMAGE. NO POWER STEERING, POWER BRAKES, NO AIR BAGS WERE DEPLOYED, SEAT BELTS DID NOT TENSION. VEHICLE HAD STALLED PREVIOUSLY AND TAKE TO DEALER. DEALER REPLACED IGNITION COILS AND SAID PROBLEM WAS FIXED.
Electrical system, Exterior lighting, Engine, Visibility/wiper, Mar 8, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE HEADLIGHTS, WINDSHIELD WIPERS, AND INSTRUMENT PANEL ILLUMINATED. THE CHECK ENGINE WARNING INDICATOR ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Steering, Service brakes, Engine, Mar 7, 2017
WHEN DRIVING THE ENGINE WILL TURN OFF WITH NO WARNING. SINCE DECEMBER UNTIL NOW, IT HAS DONE THIS A TOTAL OF 6 TIMES. 3 OF THE TIMES EITHER MERGING ONTO THE FREEWAY OR GETTING OFF OF THE FREEWAY. SCARES ME SO MUCH. I HAVE BEEN LUCKY ENOUGH TO NOT HAVE ANYONE CRASH FROM THE BEHIND. MY STEERING WHEEL LOCKS, AND THE BRAKES BECOME VERY HARD TO PUSH DOWN ON. ITS HARD TO MOVE OUT OF THE WAY OF TRAFFIC.
Electrical system, Fuel/propulsion system, Mar 6, 2017
TODAY, MONDAY, MARCH 6TH, 2017; I WAS DRIVING TO WORK; A COUPLE OF MILES FROM MY HOUSE MY VEHICLE STALLED WITHOUT WARNING. LUCKILY FOR ME, IT WAS A LOW-SPEED AREA AND I WAS ABLE TO STOP ON THE SIDE OF THE ROAD. MY TRUCK DID NOT TURN ON AGAIN DESPITE SEVERAL ATTEMPTS. I CALLED A TOW AND IT TOOK IT TO A SHOP. I LEFT THE TRUCK THE ENTIRE DAY. AT THE END OF THE DAY THEY GAVE IT BACK TO ME SAYING IT WORKED AGAIN AND THAT APPARENTLY THERE WAS A MAL-FUNCTION WITH THE RELAY SYSTEM. THEY SAID THE GAS-PUMP WAS NOT WORKING AND SUDDENLY WHEN THEY WERE CHECKING THE TPIM IT WORKED BY ITSELF. THEY COULD ONLY RECOMMEND TO TAKE IT TO THE DEALER FOR A MORE PROFOUND CHECK. I RECALLED I GOT A CARFAX NOT SO LONG AGO AND GOING BACK TO IT I FOUND OUT ABOUT THE TPIM FAILURES... THIS IS A VERY SERIOUS ISSUE AND WITH A VERY HIGH RISK OF SERIOUS INJURY TO THE VEHICLE OCCUPANTS. I WORK IN MANUFACTURING SUPPLYING PARTS TO DIFFERENT OEM'S AND IN THE PFMEA (POTENTIAL FAILURE MODE AND EFFECTS ANALYSIS) THIS WOULD HAVE A SEVERITY OF 10!!! I WILL FILE ALL THE COMPLAINTS AND WILL CALL THE NHTS TO GET MY TPIM REPLACED ASAP! I REALLY HOPE THEY CAN MAKE THIS QUICKLY. IF I CAN GET ANOTHER CAR I WILL DO BUT I WILL NOT TAKE MY FAMILY ON THE TRUCK FOR SURE.
Electrical system, Feb 27, 2017
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE ALTERNATOR FAILED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE BATTERY INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW ALTERNATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.