2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Engine, Sep 24, 2015
THE VEHICLE STALLS WHILE DRIVING. WHEN THIS HAPPENS, IT IS VERY DIFFICULT TO STEER THE VEHICLE SAFELY OUT OF HARMS WAY. I AM IN FEAR FOR THE SAFETY OF MYSELF AND MY FAMILY. I HAVE HAD SEVERAL CLOSE CALLS WHERE WE ALMOST CAUSED AN ACCIDENT. THE FUEL PUMP RELAY SWITCH WAS REPLACED BY RECALL AND THE VEHICLE IS STILL STALLING. I HAVE CONTACTED JEEP CUSTOMER CARE VIA EMAIL AND BY PHONE AND THEY WILL NOT GIVE ME A CASE NUMBER. I TAKE THE VEHICLE TO THE DEALER AND THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. I DON'T WANT TO SELL THE CAR KNOWING WHOEVER PURCHASES IT COULD BE SERIOUSLY INJURED OR KILLED.
Suspension, Electrical system, Visibility, Service brakes, Sep 22, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE BRAKE LIGHT ILLUMINATED RANDOMLY. UPON APPLYING THE BRAKE PEDAL, THE VEHICLE VEERED TO THE RIGHT WHICH CAUSED THE SUSPENSION TO BE UNSTABLE. IN ADDITION, THE VENT CONTROL FAILED TO WORK FOR THE HEATER AND AIR CONDITIONER. THE VEHICLE WAS TAKEN TO THE DEALER FOR VARIOUS REPAIRS, BUT THE CONTACT CONTINUED TO EXPERIENCE THE UNSTABLE SUSPENSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 19,500.
Electrical system, Sep 22, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE IN PARK AND ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START AND THE SYSTEM LOCK WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. UPDATED 11/18/15*LJ,UPDATED 3/30/18*JB *TR
Electrical system, Sep 21, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO START THE IGNITION, THE BATTERY FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000. UPDATED 11/19/15*LJ UPDATED 03/30/18*JB *TR
Service brakes, Engine, Fuel/propulsion system, Sep 21, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY AND THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. UPDATED 11/19/15*LJ *TR
Service brakes, Hydraulic, Electrical system, Service brakes, Sep 21, 2015
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP HAS NOT TRIED TO REMEDY RECALL DEFECTS. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. THE CONSUMER REFERENCED RECALL NUMBERS 14V391000,14V530000 AND 14V154000. *JB
Electrical system, Sep 18, 2015
JEEP TURNS OFF WHEN I AM DRIVING IT. THIS HAS BEEN AN ONGOING PROBLEM FOR SEVERAL YEARS AND I HAVE EXPLAINED THE PROBLEM TO JEEP REPAIR SHOP ON 2 OCCASIONS NOW, YET THE PROBLEM CONTINUES. RECENTLY CHRYSLER RECALLED THE FUEL PUMP RELAY AND STATED IT COULD CAUSE STALLING WHILE DRIVING. I HAVE HAD THE RECALL WORK PERFORMED HOWEVER MY CAR HAS STALLED WHILE DRIVING IT SINCE THE REPAIR WAS COMPLETED. THIS IS DANGEROUS AS THE CAR TURNS OFF WHILE IT IS MOVING. ONCE OFF, THE POWER STEERING NO LONGER WORKS MAKING IT NEARLY IMPOSSIBLE TO TURN THE CAR UNTIL IT IS RESTARTED. MANY OF THE TIMES THIS HAS HAPPENED HAVE BEEN ON A FREEWAY OFFRAMP WHILE DECELERATING. I HAVE BEEN VERY LUCKY SO FAR THAT NONE OF THEM RESULTING IN ACCIDENTS YET. THIS PROBLEM NEEDS TO BE FIXED AS IT IS DANGEROUS. IM NOT SURE OF THE EXACT DATE WHEN IT STARTED (I GUESSED ABOVE) BUT IT HAS BEEN SEVERAL YEARS
Power train, Engine, Sep 15, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WOULD NOT EXCEED 30 MPH WITH THE ACCELERATOR PEDAL ALL THE WAY TO THE FLOORBOARD. THE WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Steering, Electrical system, Engine, Sep 13, 2015
THIS IS THE SIXTH TIME, TODAY, 9/13/15. I HAVEN'T BEEN KILLED YET, BUT IT'S A FUTURE POSSIBILITY. MY JEEP LOSES POWER AND WILL NOT STEER. IT HAPPENED WITH MY MOM AND MY ONLY CHILD IN THE JEEP. CHRYSLER TELLS ME EVERY TIME TO TAKE IT TO THE LOCAL DEALER, QUIRK JEEP IN MARSHFIELD, MA. I DO. THEY RUN THE EVER POPULAR 'DIAGNOSTICS' AND FIND NOTHING WRONG WITH IT. YET, IT KEEPS HAPPENING! THE LAST TIME IT HAPPENED, I WAS ON THE HIGHWAY DURING RUSH HOUR TRAFFIC. STATE POLICE WOULD NOT ALLOW ME TO WAIT FOR AAA SO I HAD TO PAY OUT OF POCKET $120 TO BE TOWED OFF THE ROAD BY SOME NEANDERTHAL IN A TOW TRUCK. WHAT CAN I DO BEFORE I AM KILLED BY THIS VEHICLE? *THE LAST TIME IT HAPPENED WAS IN EARLY AUGUST OF THIS YEAR. I CONTACTED JEEP WITH THIS EMAIL AND WAS TOLD TO TAKE IT IN TO THE DEALER FOR 'DIAGNOSTICS.' I DID AND THEY FOUND NO PROBLEM AGAIN! MY JEEP IS AGAIN LOSING SPEED AND POWER STEERING. IT IS RANDOM. I AM DRIVING ALONG AND IT LOSES ACCELERATION AND POWER STEERING. I AM TERRIFIED TO DRIVE ON THE HIGHWAY EXPECT IN THE FAR RIGHT LANE AT MINIMAL SPEEDS. THIS IS A PROBLEM BECAUSE I AM A TRAVELLING SALESPERSON AND MUST BE ON THE ROAD ALL DAY, FIVE DAYS A WEEK. I TRAVEL UP TO 200 MILES A DAY. AS I INDICATED BACK IN DECEMBER, THIS IS MY FIFTH JEEP. QUIRK SAYS ALL THE RECALLS ON MY VEHICLE HAVE BEEN DONE AND THEIR DIAGNOSTICS CAN FIND NO REASON FOR THE LOSS OF POWER. HOWEVER, IT IS HAPPENING AND IT IS EXTREMELY DANGEROUS. ORIGINALLY, WHEN THIS FIRST STARTED HAPPENING, SHORTLY AFTER I BOUGHT THIS PRE-OWNED JEEP, I WAS TOLD THE TIPM RECALL WOULD CORRECT THESE PROBLEMS. OBVIOUSLY, IT HAS NOT. *IN ADDITION, I HAVE RANDOM ISSUES WITH MY KEY NOT WORKING OR MY CAR REFUSING TO TURN ON. I AM A SINGLE MOM WHO HAS TO WORK. I DO NOT HAVE THE FINANCIAL ABILITY TO BUY A NEW VEHICLE AND JUNK THIS JEEP. I NEED THIS VEHICLE TO WORK AS IT IS SUPPOSED TO WORK.
Electrical system, Sep 11, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Steering, Electrical system, Fuel/propulsion system, Sep 9, 2015
MY 2011 JEEP GRAND CHEROKEE BEGAN STALLING WHILE DRIVING IN DECEMBER 2014. THESE OCCURRENCES HAVE BEEN DOCUMENTED BY THE DEALERSHIP FOUR TIMES. IT HAS ALWAYS STALLED WHILE DRIVING AT SPEEDS HIGHER THAN 50 MPH. IT HAS STALLED ON THE FREEWAY 2 TIMES AND I HAVE BEEN SPARED A SERIOUS TRAFFIC COLLISION DUE TO LIGHT TRAFFIC CONDITIONS. THE VEHICLE NEVER THROWS A CODE WHEN IT STALLS. THERE IS NOTHING THE SERVICE DEPARTMENT CAN DO FOR THESE "PHANTOM" OCCURRENCES. THE TIPM HAS BEEN REPLACED SINCE THAT CAN SOMETIMES BE THE ISSUE. HOWEVER, THE STALLING CONTINUES. I HAVE RESEARCHED THIS STALLING ISSUE AND THERE ARE OTHERS WITH THE SIMILAR PROBLEM. WHAT WILL IT TAKE BEFORE CHRYSLER ADDRESSES THIS LIFE THREATENING PROBLEM? CURRENTLY, MY VEHICLE IS BACK AT THE DEALERSHIP FOR THIS PROBLEM. I AM NOT LOOKING FORWARD TO PICKING UP MY VEHICLE SINCE THE PROBLEM IS ALWAYS LOOMING LIKE A BLACK CLOUD OVER MY HEAD.
Structure, Sep 8, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE IN THE FRONT PASSENGER SIDE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000.
Electrical system, Sep 8, 2015, fire
AUGUST 29, 2015 I HAD A TUNE-UP PERFORMED ON MY 2011 JEEP GRAND CHEROKEE OVERLAND. WHEN I RETURNED TO PICK UP MY VEHICLE I WAS INFORMED THAT WHEN THE SERVICE ADVISOR WAS REMOVING THE CAR FROM THE GARAGE A FIRE STARTED IN THE INTERIOR OF THE VEHICLE. THE SERVICE ADVISOR SHOWED ME THE INTERIOR DAMAGE AND IT WAS THE PASSENGER SUN VISOR. THE VISOR HAD APPROXIMATELY A QUARTER SIZE BURN MARK ON THE PLASTIC PIECE COVERING THE VANITY MIRROR AND A BURN ON THE HEAD LINER DIRECTLY ABOVE THE DAMAGE ON THE COVER. IT WAS SUGGESTED THAT I TAKE THE CAR DIRECTLY TO THE OTHER DEALER THAT HAD DONE THE P36/NHTSA 14V-391 RECALL IN OCTOBER 2014 AS THE DEALER THAT HAD DONE THE TUNE UP WOULD NOT FIX THE DAMAGE AND WOULD NOT HELP WITH ANYTHING. AFTER I INQUIRED ABOUT MY SAFETY DRIVING THE VEHICLE (AT THE DEALER'S SUGGESTION) IT WAS DETERMINED THAT IT PROBABLY SHOULD BE TOWED. I CONTACTED THE DEALER THAT HAD DONE THE RECALL. THE VEHICLE WAS LEFT AT THE DEALER AND I CONTACTED CHRYSLER FOR ASSISTANCE. A CASE WAS OPENED FOR ME. AUGUST 31, 2015 THE DEALER THAT HAD DONE THE RECALL REPAIR CONTACTED CHRYSLER REGARDING THE CASE AND WERE INFORMED BY CHRYSLER THAT THE VEHICLE WAS NOT TO BE MOVED UNTIL AND INVESTIGATION COULD BE DONE. SEPTEMBER 1, 2015 I SENT AN EMAIL AND TIMELINE (TO DATE) TO THE GM/PRESIDENT OF THE DEALER THAT PERFORMED THE TUNE UP. SEPTEMBER 2, 2015 I CONTACTED CHRYSLER REGARDING MY CASE AND WAS INFORMED IT WAS CLOSED. THE REPRESENTATIVE RE-OPENED THE CASE. SEPTEMBER 6, 2015 I CONTACTED CHRYSLER REGARDING MY CASE AND WAS INFORMED IT HAD BEEN ASSIGNED AND I WOULD NEED TO WAIT UNTIL THE ASSIGNED AGENT CONTACTED ME. SEPTEMBER 8, 2015 TO DATE I HAVE NOT BEEN CONTACTED BY CHRYSLER, THE GM/PRESIDENT OF THE DEALERSHIP THAT HAS THE VEHICLE, I HAVE NOT BEEN PROVIDED ANY TRANSPORTATION AND I HAVE NO IDEA THE STATUS OF MY VEHICLE.
Visibility/wiper, Sep 7, 2015
THE OVERSIZED SIDEVIEW MIRRORS, ABSOLUTELY BLOCK THE VIEW OF APPROACHING OR STOPPED VEHICLES, AT AN INTERSECTION, CAUSING DRIVER AND PASSENGER TO HAVE TO MOVE HEADS TO SEE AROUND THEM , WHICH IN MOST CASES DOES NOT HELP TO VIEW THE APPROACHING OR STOPPED TRAFFIC AT AN INTERSECTION. WE HAVE ONLY HAD THIS VEHICLE UNDER 2 MONTHS AND HAVE HAD 3 NEAR COLLISIONS , FROM THE VERY LARGE MIRRORS, THAT ARE FACTORY INSTALLED ON THIS MODEL JEEP. THE MIRRORS ARE IN THE POSITION ON THE SIDE WINDOWS , THAT ABSOLUTELY BLOCKS THE DRIVERS VIEW! IT IS VERY DANGEROUS , AND WE ARE AFRAID WE ARE GOING TO BE KILLED BY GETTING HIT FROM A VEHICLE THAT IS HIDING IN THE VIEW WE SHOULD HAVE OF THE APPROACHING TRAFFIC! WE WANT JEEP TO REPLACE OR MOVE THE MIRRORS TO A SAFER LOCATION FOR SAFETYS SAKE, BEFORE WE ARE KILLED. PLEASE CHECK THESE OUT YOURSELF. ON THE GRAND CHEROKEE LIMITED MODEL 2011.
Electrical system, Visibility/wiper, Sep 1, 2015, fire
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE SUN VISOR CAUGHT FIRE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT AVAILABLE.
Electrical system, Aug 31, 2015, fire
I WAS DRIVING AND MY EYES STARTED BURNING THEN SMOKE WAS COMING OUT OF THE VISOR. THEN THERE WERE SPARKS AND SMALL FLAMES FROM SUNROOF. IT ALMOST CAUGHT MY HAIR ON FIRE. I HAD THE RECAL WIRING REPLACED IN JULY AND THIS HAPPENED AUGUST 30, AFTER RECALL COMPLETED.
Engine, Aug 26, 2015
THIS IS THE SECOND TIME I'VE BEEN IN MY HOME WHICH HAS A CONNECTED GARAGE AND GONE OUT IN THE GARAGE TO FIND THE ENGINE RUNNING AND I KNOW FOR SURE IT WAS OFF WHEN PARKED. I BELIEVE THE ISSUE IS WITH THE KEY FOB AND OTHER ITEMS IN MY POCKET IT'S POSSIBLE TO INADVERTENTLY CAUSE THE KEY FOB'S REMOTE START TO BE PUSHED IN THE SEQUENCE NEEDED TO REMOTELY START THE VEHICLE. AT THAT POINT THE VEHICLE IS RUNNING AND YOU HAVE NO IDEA. THIS COULD RESULT IN DEATH IF THE DOOR TO THE GARAGE LEAKS AND THERE'S A BUILD UP OF CARBON MONOXIDE. I'VE ALSO EXPERIENCED BEEPS FROM THE CARS HORN LIKE YOU RECEIVE WHEN LOCKING THE VEHICLE WITH THE KEY FOB SO I KNOW IT WAS MOST LIKELY INADVERTENTLY STARTED. VERY UNSAFE.
Visibility/wiper, Aug 24, 2015, fire
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT 45 MPH, THERE WAS AN ABNORMAL ODOR COMING FROM THE VENTS OF THE VEHICLE. THE CONTACT DISCOVERED THAT THE PASSENGER SIDE SUN VISOR CAUGHT FIRE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE SMOKE INHALATION INJURIES SUSTAINED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Service brakes, Aug 22, 2015
ABOUT 2 WEEKS AFTER REPLACEMENT OF ALL FOUR ROTORS AND BRAKE PADS I APPLIED BRAKES WHILE TRAVELLING 30 MPH ON DRY ROAD AS THE CAR IN FRONT OF ME WAS WAITING TO TURN LEFT. MY CAR TOOK A MUCH LONGER TIME AND DISTANCE TO STOP THAN USUAL. I SHOULD HAVE STOPPED 10 TO 15 FEET BEHIND THE CAR BUT DID NOT STOP UNTIL ABOUT A FOOT FROM THE CAR IN FRONT OF ME. I HEARD A HISSING NOISE FROM THE AREA NEAR BRAKE PEDAL. I BROUGHT THE CAR BACK TO MY MECHANIC WHO SAID THE BRAKE POWER BOOSTER NEEDED REPLACEMENT. HE SAID THIS IS A VERY UNUSUAL THING TO OCCUR AND SUGGESTED THAT I CONTACT JEEP TO SEE IF IT WAS PART OF A RECALL. I CONTACTED THE JEEP DEALER I PURCHASED IT FROM ( CERTIFIED PRE-OWNED ) AND WAS TOLD THAT RECALL # P14 WAS PERFORMED IN OCT. 2014 TO PLACE A SHIELD NEAR THE POWER BOOSTER TO PREVENT WATER INFILTRATION TO AVOID CORROSION. I WAS TOLD THAT A NEW POWER BOOSTER WOULD NOT BE COVERED BY WARRANTY. IT IS MY BELIEF THAT SINCE A RECALL WAS INITIATED TO PREVENT CORROSION OF THE BRAKE POWER BOOSTER BUT THE VEHICLE WAS DRIVEN FOR 3 YEARS PRIOR TO THE SHIELD BEING INSTALLED THAT THE CORROSION CAUSED BY WATER INFILTRATION HAD ALREADY BEGAN AND THE BRAKE POWER BOOSTER ITSELF SHOULD BE PART OF THE RECALL. SIMPLY PLACING A SHIELD AFTER THE CORROSION PROCESS STARTED DEFIES COMMON SENSE AND IS A SAFETY HAZARD. I DO UNDERSTAND THAT THE BRAKE POWER BOOSTER WAS TESTED AT THE TIME THE SHIELD WAS INSTALLED, HOWEVER CORROSION (RUST ) IS AN ONGOING PROCESS. I THINK THE PROPER AND SAFE WAY TO CORRECT THE PROBLEM IS TO REPLACE THE POWER BOOSTER AS PART OF THE RECALL IN ADDITION TO THE THE PLACEMENT OF THE SHIELD.
Air bags, Seat belts, Vehicle speed control, Aug 20, 2015, crash
7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON ITS OWN AND TOOK OFF; SLAMMING ME INTO A CONCRETE WALL BARRIER THAT SAVED ME FROM DRIVING INTO A DRY CLEANING STORE WINDOW.DURING THIS ENTIRE TIME, MY FOOT BARELY PRESSED THE ACCELERATOR AND MY CAR TOOK OFF. THANKFULLY A MAN CAME TO ME AND TOLD ME TO JUST PUT THE CAR IN PARK AS I WAS HITTING THE BREAK AND MY WHEELS WERE STILL SPINNING. THE BARRIER WAS LITERALLY KEEPING ME FROM GOING THROUGH THE LARGE WINDOW. IT WASN'T UNTIL THEN THAT MY CAR STOPPED. ACCORDING TO THE POLICE REPORT I WAS GOING 5 MPH. IF THIS WAS THE CASE, WHY DID I CRACK THE CONCRETE BARRIER, BURN RUBBER INTO THE ASPHALT SO MUCH THAT MY WHEELS MADE DEEP BLACK MARKS ON THE ROAD AND MY ENTIRE FRONT BUMPER ALL THE WAY TO THE RAILS WERE COMPLETELY CRUSHED. WOULD 5MPH CAUSE $7,000 WORTH OF DAMAGE? I DON'T THINK SO. IN ADDITION MY SEATBELT DID NOT LOCK UPON IMPACT. MY HEAD SLAMMED INTO THE STEERING WHEEL BEFORE THE SEATBELT LOCKED RESULTING IN WHIPLASH. MY AIR BAG ALSO DID NOT DEPLOY. AT THE RATE I WAS GOING AND WITH THE FORCE OF IMPACT I HIT THE BARRIER WITH THERE WAS NO REASON FOR MY SEATBELT NOT TO INSTANTLY LOCK AND MY AIRBAG NOT DEPLOY TO PROTECT MY HEAD AND NECK. MY CAR IS CURRENTLY BEING FIXED BUT I DO NOT FEEL SAFE WITH THAT CAR NOR SELLING IT TO ANYONE ELSE, LEST THIS HAPPEN. WHAT IF A FAMILY BUYS THIS CAR AND DIES DUE TO THIS? I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND I WANT SOMEONE TO TAKE RESPONSIBILITY AND ADMIT THERE IS SOMETHING GOING ON WITH THESE CARS. THREE MAJOR RECALLS FOR THE 2011 AND ONE THAT I FEEL LEAD TO MY ACCIDENT. HOW MANY PEOPLE HAVE TO GO THROUGH THIS BEFORE AN INVESTIGATION OCCURS.
Air bags, Seat belts, Vehicle speed control, Aug 20, 2015, crash
7/27/15 I WAS AT A COMPLETE STOP BEFORE I WAS GOING TO TURN INTO THE PARKING SPACE. I WAITED UNTIL A VAN PASSED AND AGAIN, WAS AT A COMPLETE STOP. I GENTLY PRESSED THE GAS PEDAL WHEN WITHIN SECONDS THE CAR TOOK OFF ON ITS OWN. WITHIN SECONDS MY CAR REVVED ON ITS OWN AND TOOK OFF; SLAMMING ME INTO A CONCRETE WALL BARRIER THAT SAVED ME FROM DRIVING INTO A DRY CLEANING STORE WINDOW.DURING THIS ENTIRE TIME, MY FOOT BARELY PRESSED THE ACCELERATOR AND MY CAR TOOK OFF. THANKFULLY A MAN CAME TO ME AND TOLD ME TO JUST PUT THE CAR IN PARK AS I WAS HITTING THE BREAK AND MY WHEELS WERE STILL SPINNING. THE BARRIER WAS LITERALLY KEEPING ME FROM GOING THROUGH THE LARGE WINDOW. IT WASN'T UNTIL THEN THAT MY CAR STOPPED. ACCORDING TO THE POLICE REPORT I WAS GOING 5 MPH. IF THIS WAS THE CASE, WHY DID I CRACK THE CONCRETE BARRIER, BURN RUBBER INTO THE ASPHALT SO MUCH THAT MY WHEELS MADE DEEP BLACK MARKS ON THE ROAD AND MY ENTIRE FRONT BUMPER ALL THE WAY TO THE RAILS WERE COMPLETELY CRUSHED. WOULD 5MPH CAUSE $7,000 WORTH OF DAMAGE? I DON'T THINK SO. IN ADDITION MY SEATBELT DID NOT LOCK UPON IMPACT. MY HEAD SLAMMED INTO THE STEERING WHEEL BEFORE THE SEATBELT LOCKED RESULTING IN WHIPLASH. MY AIR BAG ALSO DID NOT DEPLOY. AT THE RATE I WAS GOING AND WITH THE FORCE OF IMPACT I HIT THE BARRIER WITH THERE WAS NO REASON FOR MY SEATBELT NOT TO INSTANTLY LOCK AND MY AIRBAG NOT DEPLOY TO PROTECT MY HEAD AND NECK. MY CAR IS CURRENTLY BEING FIXED BUT I DO NOT FEEL SAFE WITH THAT CAR NOR SELLING IT TO ANYONE ELSE, LEST THIS HAPPEN. WHAT IF A FAMILY BUYS THIS CAR AND DIES DUE TO THIS? I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE AND I WANT SOMEONE TO TAKE RESPONSIBILITY AND ADMIT THERE IS SOMETHING GOING ON WITH THESE CARS. THREE MAJOR RECALLS FOR THE 2011 AND ONE THAT I FEEL LEAD TO MY ACCIDENT. HOW MANY PEOPLE HAVE TO GO THROUGH THIS BEFORE AN INVESTIGATION OCCURS.
Electrical system, Aug 19, 2015, fire
SMELLED SMOKE AND THE CAR STARTED TO FILL WITH SMOKE. WE PULLED THE CAR OVER AND THE PASSENGER SIDE SUN VISOR AND HEADLINER WERE ON FIRE. WE VACATED THE VEHICAL AND CALLED FOR HELP. THE CAR WAS SERVICED FOR THIS SPECIFIC RECALL IN DECEMBER OF 2014.
Steering, Engine, Aug 17, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND THE STEERING COLUMN SEIZED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON SIX DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Seat belts, Aug 17, 2015
PASSENGER SEAT BELT IN REAR SEAT ON RIGHT SIDE WILL NOT LATCH. SEAT BELT WILL NOT RETRACT AND WE CANNOT PLACE AND/OR SECURE A CARSEAT IN THIS AREA OF THE VEHICLE. VEHICLE HAS NOT BEEN IN ANY ACCIDENTS AND HAS BEEN WELL MAINTAINED. VEHICLE HAS LOW MILEAGE AND DEALER REFUSES TO REPLACE SEATBELT UNDER WARRANTY. PRICES QUOTED TO REPLACE SEAT BELT HAS BEEN BETWEEN $300.00-$350.00 FOR PARTS ONLY AND LABOR WILL BE AN ADDITIONAL CHARGE! THIS IS A SAFETY ISSUE AND SHOULD BE REPLACED WITH NO CHARGES!
Electrical system, Fuel/propulsion system, Aug 15, 2015
JEEP WAS TAKEN IN FOR THE P54 FUEL PUMP RELAY RECALL ON 6/12/15. NEXT MORNING AFTER RETURNING FROM DEALER, THE ENGINE WOULD CRANK BUT NOT START. THIS PROBLEM WAS INTERMITTENT, AND THE ENGINE WOULD SOMETIMES START AFTER 15-30 MINUTES OF TRYING. EVENTUALLY ON 6/15/15 IT WOULDN'T START ALL MORNING SO WAS TOWED BACK TO DEALER. THEY COULDN'T REPLICATE PROBLEM AND RELEASED CAR BACK TO ME DOING NOTHING. INTERMITTENT NO START CONTINUED FOR WEEKS, CAR TAKEN BACK TO DEALER ON 7/6/15 AND THEY REPLACED WIN MODULE, ANOTHER COMPONENT OF IGNITION SYSTEM. NEXT MORNING, 7/7/15, CAR WOULD NOT START AGAIN. INTERMITTENT CRANK/NO START CONDITION CONTINUED TO OCCUR FOR WEEKS, CAR TAKEN BACK TO DEALER ON 7/22/15. THIS TIME DEALER SPENT ALMOST 3 WEEKS WORKING ON THE PROBLEM. FIRST, THE FUEL PUMP RELAY (THE RECALL PART ALREADY REPLACED ONCE) WAS DETERMINED TO BE FAULTY AND WAS REPLACED. THIS DIDN'T SOLVE THE PROBLEM, AND THE TIPM WAS SAID TO BE CAUSING THE CONDITION, AND WAS REPLACED ON 8/10/15. JEEP WORKED FOR A WEEK UNTIL TODAY, 8/15/15, WHILE DRIVING DOWN A BUSY LONG ISLAND ROAD CAR STALLED OUT WHILE DRIVING ~30 MPH. MY WIFE AND OUR 4 MONTH OLD BABY WERE IN THE CAR, AND I WAS SOMEWHAT TERRIFIED. THERE WAS TRAFFIC SURROUNDING US, AND I WAS LEFT WITH NO POWER TO THE BRAKES OR STEERING. LUCKILY I WAS ALREADY IN THE RIGHT LANE AND WAS ABLE TO PUT HAZARDS ON AND PULL OVER SLOWLY WITHOUT INCIDENT. IF THERE HAD BEEN A RED LIGHT OR SUDDEN BRAKING IN FRONT OF ME HOWEVER, THE SITUATION WOULD HAVE BEEN MUCH DIFFERENT. AFTER PULLING OVER, CAR CRANKED/NO START AS IT HAS PREVIOUSLY FOR THE PAST MONTHS, AND DID SO FOR 20 MINUTES UNTIL FINALLY STARTED AND DROVE IT HOME. I HAVE HAD OUR JEEP IN THE SHOP 4 TIMES FOR WHAT SEEMS TO BE THE ISSUE DESCRIBED IN THE FUEL PUMP RELAY RECALL, BUT WE ARE STILL EXPERIENCING THE SAME PROBLEM! I AM AT MY WITS END, AND NO LONGER FEEL SAFE IN THIS VEHICLE.