2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Electrical system, Apr 29, 2015
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TOTALLY INTEGRATED POWER MODULE RECALL. *SMD THE CONSUMER STATED THE RECALL LETTER STATED THE PARTS WERE NOT AVAILABLE. HOWEVER, THE LETTER STATED IF A FAILURE HAD BEEN EXPERIENCE TO SUBMIT DOCUMENTATION. THE CONSUMER SUBMITTED THE REQUIRED DOCUMENTATION . CHRYSLER INFORMED THE CONSUMER BECAUSE SHE HAD A THIRD PARTY EXTENDED WARRANTY WITH A $300 DEDUCTIBLE THAT CHRYSLER WOULD ONLY REIMBURSE $50 FOR THE TOTALLY INTEGRATED POWER MODULE. CHRYSLER'S RATIONALE FOR THE REIMBURSEMENT AMOUNT WAS THE FOLLOWING: IN THE SAME VISIT THE TOTALLY INTEGRATED POWER MODULE WAS REPAIRED, THE CONSUMER HAD A DOOR REPAIRED, WHICH COST $200 AND A $30 CAR RENTAL WAS LISTED ON THE ORIGINAL RECEIPT.
Electrical system, Engine, Fuel/propulsion system, Apr 28, 2015
I HAD THE TIPM FUEL PUMP RELAY BYPASS "FIX" DONE LAST FALL AFTER FAILING TO START A NUMBER OF TIMES. IT HAS BEEN RECALLED SINCE I HAD THE REPAIR DONE. I AM NOW EXPERIENCING THE EXACT SAME PROBLEM. IT FAILS TO START A FEW TIMES EACH WEEK, EVENTUALLY STARTING AFTER SEVERAL ATTEMPTS. I'VE TAKEN MY VEHICLE TO A LOCAL DEALERSHIP A NUMBER OF TIMES AND THEY CAN'T FIND ANYTHING WRONG (NO ERROR CODES). THIS IS AN INTERMITTENT STARTING ISSUE AND APPARENTLY DIFFICULT TO DIAGNOSE. IT'S ALMOST CERTAINLY RELATED TO THE TIPM. I CONTINUE TO PAY DIAGNOSTIC CHARGES SINCE NO "CODES" ARE REGISTERING ANYWHERE. ($150.00) UNTIL THEY GET A "ERROR CODE", THEY CLAIM THERE'S NOTHING THEY CAN DO AND IT'S NOT COVERED BY MY EXTENDED WARRANTY. THE INTERNET IS FULL OF SIMILAR COMPLAINTS FOR THIS MAKE AND MODEL YEAR. I JUST WANT MY CAR TO START AND RUN WELL! *TR
Electrical system, Fuel/propulsion system, Apr 25, 2015
FIRST INCIDENT WAS: ~11/24/2014 TOOK TO MOTHER LODE MOTORS, SONORA, CA SECOND INCIDENT WAS: 3-09-2015 TOOK TO MOTOR LODE MOTORS FOR RECALL P54/ NHTSA 14V-530 ( TIPM); TOOK TO CENTRAL VALLEY MOTORS IN MODESTO, CA MY JEEP WOULD NOT START. THE STARTING MOTOR CONTINUED TO TURN OVER EVEN WHEN I STOPPED PRESSING IT. BECAUSE THERE IS NOT A JEEP DEALER WITHIN 70 MILES, I TOOK IT TO A LOCAL DEALER (DODGE) WHO CLAIMED TO BE ABLE TO MECHANICALLY WORK ON JEEPS. THEY USED TO BE A JEEP DEALER. I TOLD THEM OF THE PROBLEM. I LEFT IT OVER NIGHT. THEY TOLD ME THEY HAD TO RESET THE COMPUTER. ($300). NO PARTS REPLACED. FOUR MONTHS LATER (3/9/2015) , THE SAME PROBLEM OCCURRED, ONLY IT WAS WORSE. SO I TOOK IT BACK TO THE SAME GARAGE, AND LEFT IT OVER NIGHT. THIS TIME THEY TOLD ME THE WHOLE COMPUTER HAD TO BE REPLACED. ($1507). I FINALLY WAS ABLE TO TAKE IT TO A REAL JEEP DEALER TO GET A RECALL ITEM FIXED. (P54/NHTSA 14V-530, TIPM). WHEN I MENTIONED THE ABOVE INCIDENT, THEY TOLD ME THAT THE RECALL ITEM WAS THE CAUSE OF THE ABOVE INCIDENT, AND WHAT THE DODGE DEALER DID WAS NOT NECESSARY. FIXING THE RECALL ITEM WOULD HAVE FIXED IT, AT NO COST. THE DEALER THAT DID THE "UNNECESSARY" WORK THAT COST ME $1807, WAS "MOTHER LODE MOTORS" IN SONORA, CA 95370. I WENT BACK TO THEM AND TOLD A SUPERVISOR ABOUT THE INCIDENT, AND HE JUST LOOKED AT ME, DIDN'T SAY A WORD, DIDN'T EVEN ASK MY NAME OR APOLOGIZE. I CALLED THE OWNER OF MOTHER LODE MOTORS TO LET HIM KNOW OF MY COMPLAINT, AND HE BASICALLY ACCUSED ME OF MAKING EXCUSES AND SAID, ?HOW DID I KNOW THAT THEY DIDN'T FIX THE PROBLEM?? AGAIN NO APOLOGY. *TR
Electrical system, Apr 24, 2015, fire
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND IT WAS DETERMINED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Electrical system, Service brakes, Apr 22, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS ABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 67,724.
Electrical system, Visibility, Structure, Apr 20, 2015, fire
I RECEIVED NOTICE BY MAIL IN DECEMBER THAT MY 2011 JEEP GRAND CHEROKEE HAD A RECALL (P36 SUN VISOR WIRING) AND THERE WAS A RISK OF FIRE DUE TO A WIRING ISSUE. I IMMEDIATELY TOOK MY CAR TO DADELAND DODGE CHRYSLER JEEP IN MIAMI, FL TO GET THE RECALL FIXED. MY CAR WAS AT THE DEALERSHIP FOR ABOUT 24 HOURS BEING REPAIRED AND THE NEXT DAY I WAS CALLED TO GO PICK IT UP BECAUSE THE RECALL HAD BEEN DONE AND THE CAR WAS GOOD AS NEW. FAST FORWARD TO TUESDAY, APRIL 14TH AND I AM DRIVING AND STOPPED AT A RED LIGHT. MY CAR FILLED WITH SMOKE AND I COULD NOT BREATHE IN THE CAR. I HAD NO IDEA WHERE THE FIRE WAS COMING FROM SO I STARTED OPENING ALL THE WINDOWS AND NOTICED THERE WAS A FIRE BY THE SUN VISOR. ALL OF THE ELECTRICAL FUNCTIONS ON THE CENTER CONSOLE AND THE STEERING WHEEL HAD DISABLED AND I WAS UNABLE TO OPEN THE SUNROOF TO LET THE SMOKE OUT. I HAD TO PULL OVER, TURN OFF THE CAR AND TRULY FEARED FOR MY LIFE BECAUSE THE CAR HAD FILLED WITH SMOKE AND THE SUN VISOR WAS COMPLETELY BURNED. THE FIRE COULD HAVE BURNED ME HAD I BEEN ON A HIGHWAY AND UNABLE TO STOP. I THINK IT'S INCREDIBLE THAT I DID MY PART, TOOK THE CAR TO GET THE RECALL FIXED, AND WAS RETURNED A CAR THAT WAS CLEARLY NOT FIXED. THIS FIRE COULD HAVE SEVERELY INJURED ME AND I NO LONGER FEEL SAFE DRIVING THIS CAR. THIS MODEL CAR HAS HAD SEVERAL RECALLS, INCLUDING ONE INVOLVING THE BREAKS, AND TO BE HONEST, I JUST DO NOT FEEL SAFE DRIVING IT AFTER WHAT HAPPENED TO ME. I SIMPLY WANT BACK WHAT I PAID FOR THIS MANUFACTURE DEFECTED VEHICLE. *TR
Service brakes, Apr 16, 2015
I HAVE RECEIVED MULTIPLE RECALL NOTICES MULTIPLE TIMES (P36, P14, P54), I HAVE ASKED MY LOCAL JEEP DEALER (RAIRDON'S OF BELLINGHAM WA) ABOUT THESE RECALLS MULTIPLE TIMES OVER THE LAST YEAR AND HAVE BEEN INFORMED THAT THE PARTS ARE NOT AVAILABLE YET TO PERFORM THE REPAIRS FOR THESE RECALLS, THEY ALSO ASSURED ME THAT I WAS ON THE WAITING LIST FOR THESE RECALLS TO BE PERFORMED, I STILL HAVE NOT BEEN CONTACTED. FINALLY I CALLED ANOTHER JEEP DEALER KARMART JEEP OF BURLINGTON WA, THEY SAID THEY HAD THE PARTS IN STOCK AND SCHEDULED MY APPOINTMENT AND TOOK CARE OF ALL THREE RECALLS. I AM NOT HAPPY THAT RAIRDONS PUT MY SAFETY AND MY FAMILY'S SAFETY IN JEOPARDY FOR WELL OVER A YEAR WHEN PARTS WERE OBVIOUSLY AVAILABLE. *TR
Electrical system, Visibility, Apr 15, 2015, fire
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE IN PARK, THE SUN VISOR CAUGHT FIRE AND FLAMES SPREAD THROUGHOUT THE VEHICLE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE SUN VISOR, ROOF LINER, AIR BAGS, STEERING COLUMN, AND OTHER MULTIPLE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Electrical system, Apr 11, 2015
MY 2011 JEEP GRAND CHEROKEE DIES ON ME WHEN I START TO DECELERATE WHEN APPROACHING A STOP SIGN/SIGNAL LIGHT. WHEN IT DOES DIE THERE ARE NO DUMMY LIGHTS AND IT STARTS RIGHT BACK UP. THIS IS VERY DANGEROUS DUE TO THE FACT WE HAVE NO CONTROL OVER VEHICLE WHENEVER IT DECIDES TO DIE. IN FACT WE WERE ALMOST REAR ENDED JUST 2 DAYS AGO AS WE WERE GOING THROUGH AN INTERSECTION AND THE JEEP DIED TO WHICH THE CAR BEHIND US HAD TO SWERVE TO MISS US. AGAIN THIS SO DANGEROUS IN THE FACT THAT WE ARE SCARED TO DRIVE THIS JEEP IN NOT KNOWING WHEN WE COULD BE SERIOUSLY HURT. *TR
Steering, Electrical system, Service brakes, Apr 10, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE ABILITY TO STEER AND BRAKE SEIZED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE POWER CONTROL MODULE SHORTED ALL THE SPARK PLUGS AND THE SOFTWARE NEEDED TO BE UPDATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Service brakes, Apr 6, 2015
I LEFT MY CAR IN WITH DARCARS JEEP OF ROCKVILLE, MARYLAND ON APRIL 2ND FOR A ROUTINE SERVICE AND TO COMPLETE ANY RECALLS. DARCARS INFORMED ME THAT THEY WERE UNABLE TO COMPLETE ONE OF THE RECALLS (RECALL NUMBER 14V154000) ON THE CAR BECAUSE CRISWELL JEEP OF GAITHERSBURG (A DEALERSHIP THAT I USED IN OCTOBER 2014) CLAIMED THEY HAD ALREADY PERFORMED THE WORK FOR THE RECALL AND HAD BEEN PAID BY JEEP, HOWEVER THE WORK WAS NEVER ACTUALLY DONE. JEEP IS REFUSING TO PAY FOR THIS RECALL BECAUSE CRISWELL, ONE OF THEIR LICENSED DEALERSHIPS, IS NOT BEING HONEST. A DEALERSHIP LYING ABOUT PERFORMING RECALLS IS A SERIOUS SAFETY VIOLATION AND SHOULD BE REVIEWED IMMEDIATELY BY YOUR AGENCY. HOW MANY OTHER RECALLS HAS CRISWELL BEEN PAID FOR BUT NOT ACTUALLY PERFORMED THE WORK? WHAT ARE THE CONTROLS IN YOUR AGENCY TO MITIGATE THIS RISK? *TR
Vehicle speed control, Fuel/propulsion system, Apr 5, 2015
WHILE DRIVING MY 2011 GRAND CHEROKEE AND MY SPEED WAS 50MPH THE CAR START LOSING POWER,START DROPPING FROM 50MPH TO 45PMH TO 40MPH TO 35MPH AND I WAS NOT ABLE TO ACCELERATE AT ALL, AND I REALIZED THAT THE CAR GOING TO STOP ,SO I WAS LUCKY TO ENTER TO PARKING LOT AREA WERE MY CAR STALLED. I TRIED TO START THE CAR ON BUT THE CAR WONT START. AFTER BEING TOWED TO THE DEALER AND TELL THEM ABOUT THE INCLUDING THE DEALER CALLED ME AFTER COUPLE HOURS AND TOLD ME THAT THE FUEL PUMP IS NOT GOOD AND I NEED TO REPLACE IT. THREE MONTHS AGO I HAD MY CAR IN THE SAME DEALER FOR THE P54 RECALL WERE MY CAR WAS INSPECTED AND INSTALLED EXTERNAL FUEL PUMP RELAY WERE THE MILEAGE WERE 54,224. WHEN THE INCIDENT HAPPEN THE MILEAGE WERE 57,626 . MY CAR NEVER LOST POWER BEFORE, I THINK THIS HAPPEN AFTER PERFORMED THE P54 RECALL INTO MY CAR. THE DEALER IS ASKING FOR $ 823 TO REPLACE THE FUEL PUMP. I THANK GOD CAUSE I WAS LUCKY TO ENTER THE PARKING LOT AREA CAUSE OTHERWISE MY CAR WOULD STALL IN THE MIDDLE OF A BUSY ROAD AND LEAD TO RISK OF CRASH. *TR
Service brakes, Apr 2, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Engine, Apr 1, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HEARD A TAPPING NOISE EMITTING FROM THE ENGINE AS IT LOST POWER. THE CONTACT MENTIONED THAT THE SEAT BELT, AIR BAG, AND CHECK ENGINE LIGHTS WERE ALSO ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEAD ASSEMBLY NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Electrical system, Equipment, Mar 25, 2015
2011 JEEP GRAND CHEROKEE, CUSTOMER STATES BATTERY DEAD. HAVING TO JUMP START. ALSO CHECK FOR LEAK..*BF UPDATED 6/23/2015*JS
Electrical system, Engine, Mar 25, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 6/30/15*CN THE CONSUMER STATED THE DEALER KEPT THE VEHICLE FOR 92 DAYS. UPDATED 07/02/15*JB
Electrical system, Mar 24, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. ON ONE OCCASION, WHILE DRIVING AT LOW SPEEDS AND MAKING A LEFT TURN, THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER MORE THAN TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 14V530000 (ELECTRICAL SYSTEM) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.
Electrical system, Mar 23, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Mar 23, 2015
INTERMITTENTLY, THE VEHICLE WILL CRANK BUT NOT START ON THE FIRST TRY. USUALLY ONLY HAPPENS IF VEHICLE HAS BEEN SITTING FOR SEVERAL HOURS. SOMETIMES IT WILL START, BUT IMMEDIATELY STALL. *TR
Latches/locks/linkages, Mar 23, 2015
AT 56000 MILES, REAR DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AT 59000 MILES, FRONT DOOR DRIVERS SIDE LOCK ACTUATOR ASSY NOT WORKING. AM I DETECTING A DESIGN/SYSTEMS PROBLEM ? *TR
Steering, Mar 17, 2015
AS I WAS BACKING OUT OF MY DRIVING, I HEARD A POP, AND GOT OUT TO INVESTIGATE, AND NOTICED THE RIGHT PASSENGER SIDE, TIE ROD END HAD COME LOOSE FROM THE TIE ROD. IT WAS NOT BROKEN BUT HAD LITERALLY COME APART. AFTER THE PART WAS TAKEN OFF, WE COULD SEE THAT THE THREADS ON THE TIE ROD WERE STRIPPED DOWN AROUND THE BOTTOM OF SHAFT. I TOOK THE PART TO MY DEALER, AND HE SAID, THAT IS NOT SUPPOSED TO HAPPEN. I HAVE CONTACTED THE MAKERS OF JEEP, BUT HAVE NOT HEARD ANYTHING BACK AS OF YET. THIS IS A FAULTY PART, AND COULD HAVE CAUSED A TRAGIC ACCIDENT. *TR
Electrical system, Exterior lighting, Mar 12, 2015
I HAVE HAD MY JEEP WORKED ON TWICE TO FIX THE TIPM AT BILLY CRAFT CHRYSLER JEEP. IN AUGUST THEY ADVISED THEY WERE DOING A TEMPORARY FIX. ON DECEMBER 16, 2014 THEY INDICATED THAT THEY COMPLETED RECALL P54 AND INPUT THIS INTO THE SYSTEM AS COMPLETE - MY VEHICLE HAS NOW STARTED HAVING THE SAME PROBLEMS. IN ADDITION WHEN THE TEMPORARY FIX WAS DONE IN AUGUST THIS CAUSED THE AUTOMATIC HIGH BEAM SENSOR TO STOP WORKING - BILLY CRAFT STATES THIS IS A COINCIDENCE AND UNRELATED. DESPITE INDICATING THE RECALL WAS COMPLETED IN ITS ENTIRETY, I FOUND OUT THIS WEEK BILLY CRAFT CHRYSLER JEEP DID NOT IN FACT COMPLETE THE RECALL DESPITE TELLING ME THEY DID AND INPUTTING INTO THE CORPORATE JEEP SYSTEM THAT THIS HAD BEEN COMPLETED AS OF 12/16/14. I AM NOW HAVING TO TAKE THE VEHICLE BACK AGAIN TO HAVE THE ACTUAL FIX COMPLETED. IF THERE ARE RECALLS MADE, THE SHOPS PERFORMING THE RECALL FIXES SHOULD MAINTAIN A HIGH LEVEL OF INTEGRITY AND ACTUALLY COMPLETE THESE OR THERE SHOULD BE SOME TYPE OF CORRECTIVE ACTION TAKEN AGAINST THEIR BUSINESS. I AM NOW WORKING WITH THE GENERAL MANAGER AND WILL BE TRADING MY JEEP IN AS SOON AS POSSIBLE. MY SAFETY AND THE SAFETY OF OTHERS ON THE ROADS IS NOT WORTH THIS. *TR
Fuel system, Gasoline, Electrical system, Mar 12, 2015
2011 JEEP GRAND CHEROKEE. CONSUMER STATES INTERMITTENTLY VEHICLE WILL CRANK AND NOT START AND FUEL PUMP SIGNAL ISSUES. *SMD THE DEALER TRACED THE PROBLEM TO A FUEL PUMP RELAY LOSING SIGNAL AT THE TIPM MODULE. *JB
Electrical system, Service brakes, Mar 11, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTICES FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) IN JUNE OF 2014, NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) IN JULY OF 2014, AND NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY MULTIPLE RECALLS WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Mar 9, 2015
THE CAR DOES NOT START, THE IGNITION KEEPS TURNING OVER BUT THE ENGINE DOES NOT START, THEN IT DOES NOT TURN OFF SO YOU HAVE TO SIT AND WAIT FOR ALL THE LIGHTS ON THE PANEL AND THE RADIO TO GO OFF BEFORE TRYING TO START AGAIN. IF I PRESS THE START BUTTON BEFORE EVERYTHING SHUTS DOWN, THE IGNITION STAYS ON BUT REFUSES TO START THE ENGINE. THE DEALERSHIP DOES NOT HAVE A CLUE WHY THIS IS HAPPENING. I KNOW IT'S NOT ONLY MY CAR BECAUSE I HAVE BEEN AT THE SERVICE DEPARTMENT WITH OTHERS WHO HAVE THE SAME PROBLEM, THERE HAS TO BE A REASON FOR THIS, SOMEONE AT JEEP KNOWS (I AM SURE). *TR