2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Service brakes, Sep 26, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 25, 2014
I HAD A RECALL P36/NHTSA 14V-154 AND CONTACTED THE DEALER. I SET AN APPOINTMENT FOR AUGUST 14, 2014 TO BRING THE CAR IN BECAUSE THEY TOLD ME THEY NEEDED TO INSPECT AND ORDER THE PART. I DROPPED THE CAR OFF FOR THE DAY, SO THEY COULD INSPECT IT, AND PICKED IT UP AT THE END OF THE DAY. IT IS SEPTEMBER 25, 2014, AND THEY HAVE NOT CONTACTED ME OR RETURNED MY CALLS REGARDING THE REPAIR. I ALSO GOT A SECOND RECALL WHILE WAITING FOR FOLLOW-UP ON THE FIRST FOR THIS VEHICLE: P36/NHTSA 14V-391. I CALLED TO SET THAT APPOINTMENT FOR THE SAME TIME AS THEY REPAIR THE FIRST RECALL. I LEFT A MESSAGE WITH THE RECEPTIONIST AND NEVER GOT A CALL BACK. I DO NOT FEEL AS THOUGH I NEED TO MANAGE THEIR RECALL FOR MY VEHICLE, AND THEY DO NOT MAKE ANY ATTEMPTS TO MANAGE IT THEMSELVES OR RESPOND TO MY INQUIRIES. WHAT DO I DO FROM HERE? THE DEALER IS AUTONATION CHRYSLER DODGE JEEP RAM, ROSEVILLE, CA 95661. *TR
Electrical system, Service brakes, Sep 25, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 25, 2014
BRAKE BOOSTER FAILED. THERE IS A RECALL ON THE BRAKE BOOSTER (P14) AND THE DEALER CANNOT RETURN THE VEHICLE TO ME UNTIL THE BRAKE BOOSTER IS REPAIRED. THEY CANNOT GET PARTS FROM CHRYSLER AND IT HAS BEEN OVER A MONTH. I HAVE BEEN WITHOUT MY VEHICLE FOR OVER A MONTH AND NEITHER THE DEALER OR CHRYSLER CAN GIVE ME INFORMATION ON WHEN THE PARTS WILL BE AVAILABLE. I'VE PURCHASED FOUR JEEPS AND WILL NOT EVER AGAIN AFTER THIS. *TR
Service brakes, Sep 25, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. ALSO, THE DEALER MENTIONED THAT THE MANUFACTURER WAS SENDING ONE REPAIR KIT PER WEEK REASON WHY THE CONTACT HAD BEEN PLACED ON A WAITING LIST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECLINED TO PROVIDE AN ALTERNATIVE REMEDY. THE VEHICLE WAS NOT REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Fuel system, Gasoline, Service brakes, Sep 25, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V391000 AND 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL SYSTEM). THE CONTACT WAS TOLD BY THE LOCAL DEALER THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WA CONCERNED THAT THE SAFETY ISSUES WERE NOT BEING REPAIRED IN A TIMELY MANNER THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 25, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED EXCESSIVE FORCE WAS REQUIRED WHEN APPLYING THE SERVICE BRAKES. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS LEFT A MESSAGE IN REGARDS TO THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 56,000.
Electrical system, Sep 24, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON NUMEROUS OCCASIONS. THE CONTACT MENTIONED THAT THERE WAS A CONTINUOUS HISSING SOUND COMING FROM THE REAR OF THE VEHICLE. THE DEALER STATED THAT THE TIPM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 28,689.
Fuel/propulsion system, Sep 24, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE IGNITION. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP AND THE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Service brakes, Sep 24, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel/propulsion system, Sep 23, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START ON THE FIRST ATTEMPT. THE CONTACT HAD TO WAIT SEVERAL MINUTES BEFORE THE VEHICLE COULD BE RESTARTED. WHEN THE VEHICLE RESTARTED, THERE WAS A STRONG FUEL ODOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Service brakes, Sep 23, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Sep 23, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES). THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Sep 22, 2014
MY 2011 JEEP GRAND CHEROKEE WITH ONLY 42,000 MILES ON IT IS NOT STARTING PROPERLY. IT TRIES TO TURN OVER BUT SOMETIMES IT CAN TAKE 5 TIMES BEFORE I CAN GET IT TO START. I HAVE READ ONLINE MANY OTHER JEEP OWNERS ARE HAVING THIS ISSUE AND IT IS RELATED TO THE TIPM. PLEASE INVESTIGATE. THANK YOU. *TR
Fuel/propulsion system, Sep 22, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER A SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIN MODULE HAD FAILED AND NEEDED TO BE REPLACED. ANOTHER TECHNICIAN REPLACED THE FUEL PUMP RELAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V530000 (FUEL). THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Power train, Sep 22, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PULLING OUT OF THE DRIVEWAY, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY HAD FAILED. HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.
Steering, Electrical system, Service brakes, Sep 22, 2014
ON FRIDAY, 9/19/14, MY 2011 JEEP GRAND CHEROKEE ALMOST KILLED ME. I WAS DRIVING BETWEEN VA AND NY VIA I-81 FOR A FAMILY FUNERAL. I STOPPED HALF-WAY THERE FOR LUNCH AND THEN EXPERIENCED A PROBLEM STARTING IT. HITTING THE START BUTTON, IT WOULD NOT START, AND WOULD NOT STOP TRYING TO DO SO - IT KEPT CRANKING AND WOULD NOT STOP UNTIL I OPENED THE DOOR. IT DID THIS 3-4X, AND THEN IT STARTED. IT HAD NEVER DONE THIS BEFORE. I CONTINUED ON, MORE CAUTIOUSLY. AN HOUR LATER, WHILE PASSING SEVERAL BIG RIGS, PART OF THE ELECTRICAL SYSTEM STOPPED WORKING. I LOST POWER STEERING, ACCELERATOR FUNCTION, AND MY DASH LIT UP - AND THE ENGINE CONTINUED RUNNING AND EVEN REVVED DESPITE THE LACK OF THE ACCELERATOR. MY BRAKES ALSO DIDN'T WORK FOR APPROX. 10 SECONDS. THE ROAD CURVED, AND I ALMOST LOST CONTROL AND FLIPPED THE JEEP TRYING TO AVOID THE BIG RIGS, WHICH WERE SLAMMING ON THEIR BRAKES ALL AROUND. ULTIMATELY, I WAS ABLE TO PULL OVER WITH NO ACCIDENT OR DAMAGE AND TURNED THE VEHICLE OFF. AFTER 15 MINUTES, IT RE-STARTED, AND I WAS ABLE TO GET TO MY DESTINATION WITH NO OTHER PROBLEMS. UPON ARRIVAL, HOWEVER, I EXPERIENCED THE SAME THINGS WHILE TESTING IT AT VERY LOW SPEEDS ON BACK ROADS. AFTER THE FUNERAL ON SATURDAY, I WAS ABLE TO GET IT TO THE LOCAL DEALERSHIP, WHERE IT STILL IS UNDERGOING DIAGNOSTICS. I HAD TO TRAVEL BACK TO VA ON SUNDAY, AND NOW HAVE TO RENT A CAR, DEAL WITH LONG-DISTANCE REPAIRS WITH AN UNKNOWN DEALERSHIP, AND TRAVEL BACK TO NY TO GET IT ONCE REPAIRED. THE DEALERSHIP INDICATED IT SOUNDED LIKE A TIPM ISSUE, WHICH I HAVE LEARNED JEEP/CHRYSLER KNOW ABOUT, BUT HAVE NOT RECALLED. I HAVE PREVIOUSLY EXPERIENCED MINOR ELECTRICAL ISSUES (FLASHLIGHT NEVER WORKED, MULTIPLE BACK BULBS, ETC), WHICH THE DEALERSHIP INDICATED MAY INDICATE TIPM ISSUES SINCE THE DAY I BOUGHT THE VEHICLE, BUT WERE ALWAYS DEALT WITH AS ISOLATED REPAIRS. PLEASE HELP WITH A JEEP/CHRYSLER TIPM RECALL! *TR
Steering, Electrical system, Service brakes, Sep 22, 2014
ON FRIDAY, 9/19/14, MY 2011 JEEP GRAND CHEROKEE ALMOST KILLED ME. I WAS DRIVING BETWEEN VA AND NY VIA I-81 FOR A FAMILY FUNERAL. I STOPPED HALF-WAY THERE FOR LUNCH AND THEN EXPERIENCED A PROBLEM STARTING IT. HITTING THE START BUTTON, IT WOULD NOT START, AND WOULD NOT STOP TRYING TO DO SO - IT KEPT CRANKING AND WOULD NOT STOP UNTIL I OPENED THE DOOR. IT DID THIS 3-4X, AND THEN IT STARTED. IT HAD NEVER DONE THIS BEFORE. I CONTINUED ON, MORE CAUTIOUSLY. AN HOUR LATER, WHILE PASSING SEVERAL BIG RIGS, PART OF THE ELECTRICAL SYSTEM STOPPED WORKING. I LOST POWER STEERING, ACCELERATOR FUNCTION, AND MY DASH LIT UP - AND THE ENGINE CONTINUED RUNNING AND EVEN REV'ED DESPITE THE LACK OF THE ACCELERATOR. MY BRAKES ALSO DIDN'T WORK FOR APPROX. 10 SECONDS. THE ROAD CURVED, AND I ALMOST LOST CONTROL AND FLIPPED THE JEEP TRYING TO AVOID THE BIG RIGS, WHICH WERE SLAMMING ON THEIR BRAKES ALL AROUND. ULTIMATELY, I WAS ABLE TO PULL OVER WITH NO ACCIDENT OR DAMAGE AND TURNED THE VEHICLE OFF. AFTER 15 MINUTES, IT RE-STARTED, AND I WAS ABLE TO GET TO MY DESTINATION WITH NO OTHER PROBLEMS. UPON ARRIVAL, HOWEVER, I EXPERIENCED THE SAME THINGS WHILE TESTING IT AT VERY LOW SPEEDS ON BACK ROADS. AFTER THE FUNERAL ON SATURDAY, I WAS ABLE TO GET IT TO THE LOCAL DEALERSHIP, WHERE IT STILL IS UNDERGOING DIAGNOSTICS. I HAD TO TRAVEL BACK TO VA ON SUNDAY, AND NOW HAVE TO RENT A CAR, DEAL WITH LONG-DISTANCE REPAIRS WITH AN UNKNOWN DEALERSHIP, AND TRAVEL BACK TO NY TO GET IT ONCE REPAIRED. THE DEALERSHIP INDICATED IT SOUNDED LIKE A TIPM ISSUE, WHICH I HAVE LEARNED JEEP/CHRYSLER KNOW ABOUT, BUT HAVE NOT RECALLED. I HAVE PREVIOUSLY EXPERIENCED MINOR ELECTRICAL ISSUES (FLASHLIGHT NEVER WORKED, MULTIPLE BACK BULBS, ETC), WHICH THE DEALERSHIP INDICATED MAY INDICATE TIPM ISSUES SINCE THE DAY I BOUGHT THE VEHICLE, BUT WERE ALWAYS DEALT WITH AS ISOLATED REPAIRS. PLEASE HELP WITH A JEEP/CHRYSLER TIPM RECALL! *TR
Electrical system, Fuel/propulsion system, Sep 21, 2014
I PARKED THE CAR IN THE GARAGE AND HEARD A NOISE. AFTER SEARCHING THE WHOLE CAR, THE FUEL PUMP WAS STUCK ON. I TURNED CAR ON AND OFF THINKING IT WOULD RESET AND IT DID NOT. I HAD TO PULL THE FUSE TO TURN OFF THE PUMP. I TOOK IT TO THE DEALER AND WAS TOLD THAT THE TIPM WAS BAD AND WILL COST $1500.00 TO REPLACE. *TR
Electrical system, Structure, Fuel/propulsion system, Sep 20, 2014, crash
CAR WAS SHUT OFF, LOCKED AND PARKED IN MOTEL PARKING LOT. 45 MINUTES LATER, CALL WAS MADE TO ROOM THAT IT HAD ROLLED ACROSS LOT, DOWN A HILL AND CRASHED INTO A TANKER TRUCK WHICH WAS REFUELING @ A GAS STATION. CAR WAS RUNNING AND IN DRIVE. I AM DOUBLY SURE CAR HAD BEEN SHUT OFF, PLACED IN PARK, AND LOCKED SECURELY. WEATHER HAD BEEN EXTREMELY HOT THAT DAY (+100 DEGREES). *TR
Electrical system, Fuel/propulsion system, Sep 20, 2014
MY WIFE WAS DRIVING THE VEHICLE ACROSS A BUSY INTERSECTION, AN INTERSECTION WHERE 2 LANES MERGE INTO ONE ON THE FAR SIDE. SHE WAS IN THE THROUGH LANE, THE LEFT LANE. OUR VEHICLE LOST ALL ENGINE POWER. CARS WERE MERGING FROM THE RIGHT AND NO ONE COULD COMPREHEND THAT OUR VEHICLE WAS IN A FAILURE MODE. WITH ENGINE NOT RUNNING, AND BELLS RINGING WHICH NO IDEA WHY THE BELLS, THE POWER-STEERING WAS INOPERATIVE AND THE BRAKES WERE VERY INEFFECTIVE. SHE WAS TRYING TO GET THE VEHICLE OFF TO THE SIDE OF THE ROAD, WITHOUT HITTING ANYONE OR BEING HIT. SOMEHOW, SHE AVOIDED AN ACCIDENT. SHE'S A VERY SMALL IN STATURE PERSON AND IT TOOK ALL SHE HAD TO STEER AND STOP THIS 5200 POUND JEEP. AFTER LETTING THE JEEP SIT, IT STARTED UP AFTER MULTIPLE ATTEMPTS AND WE WENT DIRECTLY TO THE JEEP DEALERSHIP. THEY PLUGGED IN A CODE-READER, FOUND NO CODES, AND SENT US ON OUR WAY. THEY WOULD NOT PROVIDE US WITH A REPAIR WORK ORDER SO WE HAVE NO PAPER WORK. THEY KNOW WHAT'S WRONG BUT ARE AVOIDING THE ISSUE. IT'S THE TIPM! THIS ISSUE HAS CONTINUED TO OCCUR AND THE FUEL PUMP ISN'T RUNNING WHEN IN THE FAILURE MODE. SOMETIMES THE HORN BLOWS BY ITSELF! WE'VE HAD THE WIPERS NOT FUNCTION AND THE WINDOW NOT ROLL UP. THE VEHICLE IS HAUNTED. WHAT DOES IT TAKE FOR A RECALL NHTSA? *TR
Electrical system, Sep 19, 2014
MY JEEP BECAME INCREASINGLY DIFFICULT TO START. I TOOK IT TO THE DEALERSHIP AND IT WAS A TIPM ISSUE. THE DEALERSHIP REWIRED THE FUEL PUMP CIRCUIT TO TIPM WITH A STAND-ALONE OUTSIDE RELAY. THIS NEW RELAY IS USED TO TURN-ON THE FUEL PUMP. *TR
Engine and engine cooling, Fuel/propulsion system, Sep 18, 2014
WHEN PRESSING START BUTTON, ENGINE CRANKS FOR ABOUT 8 SECONDS AND WON'T FIRE. CAN PRESS START BUTTON AGAIN, SOMETIMES STARTS ON 2ND OR 3RD TRY, SOMETIMES NOT UNTIL THE 6TH TRY. PROBLEM PROGRESSED TO A CONDITION WHERE THE ENGINE WAS RUNNING, BUT SPUTTERED AND DID NOT WANT TO STAY RUNNING. WAS ABLE TO DRIVE VEHICLE HOME SINCE IT WASN'T FAR AWAY. TOW TRUCK HAS TAKEN JEEP TO THE DEALER AND AM WAITING FOR PART TO ARRIVE FROM NEW YORK BUT HAVE BEEN TOLD IT MAY NOT BE AVAILABLE. PARTS AND LABOR ARE NOT COVERED BY WARRANTY, DEALER STATES THAT GAS TANK NEEDS TO BE REMOVED FOR THE REPAIR. *TR
Power train, Engine, Fuel/propulsion system, Sep 18, 2014
WHILE DRIVING IN OUTERBANKS, NC. THE VEHICLE DECIDED TO SHUT THE 4X4 SYSTEM OFF AND LOWER SUSPENSION COMPLETELY, ALL WHILE DRIVING. MY NEW BORN SON, WIFE AND 4YR OLD DAUGHTER IN THE VEHICLE AND WE ARE STRANDED. PAID FOR TOWING AND AFTER TOWED THE VEHICLE GOES BACK TO NORMAL WITH NO MAINTENANCE. UPON RETURNING HOME VEHICLE RANDOMLY SHUTS OFF WHILE IN MOTION, WILL NOT START OR FUEL PUMP RANDOMLY RUNS AND NOW WAY TO SHUT OFF. AFTER SOME RESEARCH I AM FINDING THIS IS A COMMON PROBLEM WITH THE TIPM IN THESE VEHICLES. YOU ARE NOT ABLE TO GET THE PARTS AS THEY ARE ON BACK ORDER AND NOTHING IS BEING DONE TO THE MANUFACTURER. WHO DO WE COMPLAIN TO IF THIS HAPPENS WHILE MY CHILDREN ARE IN THE CAR AND THERE IS AN ACCIDENT. THIS SEEMS LIKE THIS WILL BE THE ONLY WAY SOMETHING IS GOING TO BE DONE ABOUT THIS ISSUE. *TR
Fuel system, Gasoline, Electrical system, Sep 18, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE THE GEAR WAS IN REVERSE, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE MIGHT BE DUE TO A DEFECTIVE TIPM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 11/14/14*CN UPDATED 4/29/2015 *JS