2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Electrical system, Engine, Fuel/propulsion system, Mar 19, 2014
BOUGHT A USED JEEP GRAND CHEROKEE 2011 W/ 19K MILES ON IT (IT WAS LEASED BEFORE). FIRST INCIDENT HAPPENED WITH 30K MILES ON IT. VEHICLE WOULD TURN OVER A LITTLE BIT BUT WOULD NOT START. DEALERSHIP SAID FUEL PUMP WAS BAD, RUNNING AFTER VEHICLE TURNED OF THEN DIDN'T GET POWER WHEN TURNING IT ON. DEALERSHIP REPLACED FUEL PUMP, WENT TO PICK IT UP FROM DEALERSHIP AND IT WOULDN'T START. SECOND TRIP (WITHIN 2-3 DAYS) TO DEALERSHIP IT STARTED UP. WORKED FINE FOR ABOUT 4-5 WEEKS, THEN SAME INCIDENT OCCURRED AGAIN. VEHICLE WOULD TURN OVER BUT NOT START UP, SOUNDED THE EXACT SAME AS THE PRIOR ISSUE. DEALERSHIP REPLACED THE TIPM, CAR WORKED FINE FOR ABOUT 12 MONTHS. TWO WEEKS AGO, THE SAME ISSUE CAME ABOUT. CAR TURNING OVER BUT NOT STARTING. THIS TIME THE DEALERSHIP REPLACED MY KEY FOB AND IT WORKED FOR 1 DAY, THEN THE SAME ISSUE OCCURRED. NOW MY JEEP IS SITTING AT ANOTHER DEALERSHIP AND THEY HAVE REPLACED THE WIRING TO THE FUEL PUMP AND NOW THEY ARE IN THE PROCESS OF REPLACING ANOTHER FUEL PUMP. I HEARD TODAY THAT THEY FUEL PUMP IS REPLACED BUT STILL NOT GETTING POWER TO IT (TIPM PROBLEM AGAIN). CHRYSLER WANTS ME TO PAY A DEDUCTIBLE FOR AN OBVIOUSLY FAULTY PART THAT THEY HAVE REPLACED AGAIN. THIS LAST TIME WHEN I BROUGHT MY JEEP TO THE DEALER I TRIED TO START THE VEHICLE TO LET ME FATHER HEAR THE NOISE IT WAS MAKING. A DEALERSHIP SERVICE TECHNICIAN WALKED BY HEARING THE NOISE IT MADE AND ASKED, "IS IT A 2011?", I REPLIED, "YES", HE FOLLOWED UP BY SAYING THAT MODEL AND YEAR HAS HAD A RECURRING PROBLEM WITH THE TIPM, WHICH FROM WHAT I HAVE READ ONLINE IS EXTREMELY DANGEROUS, ESPECIALLY IF THE CAR WERE MOVING AND IT WENT OUT. YOU WOULD BE LEFT WITHOUT POWER STEERING AND BRAKES. CHRYSLER HAS MADE A PRODUCT THAT IS FAULTY AND REALIZES IT, YET THEY STILL CHARGE CUSTOMERS TO REPLACE THE FAULTY PARTS. *TR
Electrical system, Mar 18, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE IGNITION MODULE FAILED, CAUSING THE VEHICLE TO STALL SPORADICALLY AND WITHOUT WARNING MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Electrical system, Other or unspecified, Mar 14, 2014, fire
REPORTED BY EFI GLOBAL FIRE FORENSICS INVESTIGATOR ON BEHALF OF VEHICLE CONSUMER/OWNER. 2011 JEEP GRAND CHEROKEE 4X4 WAS DRIVEN AND PARKED IN GARAGE AT APPROXIMATELY 6:30 P.M.. GARAGE WAS FULLY INVOLVED IN FIRE AT APPROXIMATELY 4:00 A.M. THE FOLLOWING MORNING. UPON FIRE DISCOVERY, FIRE WAS VENTING THROUGH DOUBLE CAR GARAGE ROOF. INVESTIGATION HAS PLACED THE FIRE ORIGIN AT THE 2011 JEEP GRAND CHEROKEE 4X4 VEHICLE. INVESTIGATION IS CONTINUING. *TR
Service brakes, Mar 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE BRAKES MALFUNCTIONED AS THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,777. *TR
Service brakes, Mar 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT THE BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE MANUFACTURE FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THERE WAS AIR LEAKING BY THE BRAKE BOOSTER AND CAUSING THE MALFUNCTION OF THE BRAKES. AS A RESULT, THE ENTIRE BRAKE ASSEMBLY WOULD NEED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. THE CURRENT FAILURE MILEAGE WAS 44,000. THE VIN WAS NOT AVAILABLE. *TR
Service brakes, Mar 7, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN COLDER WEATHER, THE BRAKES WOULD SEIZE. THE CONTACT WOULD DEPRESS THE BRAKES AND THE VEHICLE WOULD NOT RESPOND. ADDITIONALLY, THE BRAKE PEDAL WOULD NOT RELEASE WHEN DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000. *TR
Service brakes, Mar 6, 2014
I OWN MY CAR FOR 3 YEARS NOW WITH 23K MILES ON IT, GOT IT AS BRAND NEW. ON FEB 24TH MONDAY MORNING I EXPERIENCED A BRAKE ISSUE, PLUS HISSING NOISE COMING OUT FROM UNDER THE DASHBOARD. FIRST I THOUGHT IT NEEDS SOME TIME TO WORK AROUND AFTER BEING ON DRIVEWAY FOR 2 DAYS(ON A WEEKEND) BUT AFTER DRIVING AROUND AND WAITING ON A RED LIGHTS THAT NOISE DIDN'T GO AWAY. BRAKING IS KIND OF DIFFERENT NOW, I NEED TO PUSH THE PEDAL HARDER IN ORDER TO STOP THE CAR BUT IN CASE OF AN EMERGENCY IT WILL BE VERY DIFFICULT. POWER BRAKE BOOSTER IS BACK-ORDERED ACCORDING TO A SERVICE CENTER REP AT THE DEALER I GOT MY CAR FROM. NOW NEED TO WAIT, PAY FOR IT AND INSTALLATION. LOOKS LIKE I'M NOT THE ONLY ONE WITH THIS SAME ISSUE, WHY NOT A RECALL? *TR
Service brakes, Mar 6, 2014
UNABLE TO STOP/LONGER THAN NORMAL STOPPING DISTANCE IN PANIC STOP SITUATION- BRAKE PEDAL IS HARD AND UNABLE TO ENGAGE ABS. OCCURS ONLY IN COLD AMBIENT TEMPS ( BELOW 20 DEGREES) FIRST PANIC STOP AFTER DRIVING AT FREEWAY OR HIGHWAY SPEEDS. *TR
Service brakes, Mar 5, 2014
ON 2/26, I EXPERIENCED A BRAKE FAILURE IN MY 2011 JEEP GRAND CHEROKEE. WHEN I PRESSED THE BRAKE PEDAL, IT WAS VERY STIFF, AND I COULD NOT STOP MY VEHICLE AS QUICKLY AS I COULD BEFORE. THE PEDAL ONLY WENT HALFWAY TO THE NORMAL DEPRESSED POSITION. THE VEHICLE DID NOT STOP, AND I HAD TO COAST TO A STOP. I TOOK MY VEHICLE TO A JEEP DEALERSHIP THAT EVENING FOR REPAIR, AND I WAS TOLD THE FOLLOWING DAY THAT THE PROBLEM IS THE POWER BRAKE BOOSTER. I WAS TOLD ON SATURDAY (3/1) THAT THE PART WOULD ARRIVE AT THE DEALERSHIP ON TUESDAY (3/4). I SPOKE WITH THE DEALERSHIP TODAY, AND THERE IS NOW NO ETA FOR THE PART (THE POWER BRAKE BOOSTER). UPON FURTHER SEARCHING ONLINE, I'VE BECOME AWARE THAT THIS IS A COMMON PROBLEM FOR 2011/2012 GRAND CHEROKEES AND DODGE DURANGOS. APPARENTLY, THE DIAPHRAGM IN THE BOOSTER CANNOT WITHSTAND THE COLDER TEMPERATURES THAT WE'VE BEEN EXPERIENCING RECENTLY IN THE NORTHEAST, AND ALLOW MOISTURE TO GET INTO THE BRAKE SYSTEM, CAUSING FREEZING. DRIVING THE VEHICLE IS EXTREMELY DANGEROUS, AS THE BRAKES DO NOT FUNCTION AT ALL WHEN ATTEMPTING TO STOP THE VEHICLE. *TR
Engine, Mar 5, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT ANY WARNINGS. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE WHICH RESUME NORMALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 25,000.
Engine, Mar 4, 2014
CAR ENGINE UNEXPECTEDLY STOPPED WHILE DRIVING, LOSING ALL POWER AND BRAKES. CAR HAD SAT IN BELOW FREEZING TEMPERATURES FOR A WEEK. THERE WERE NO FLASHING WARNING LIGHTS NOR ANY BUZZING SOUNDS OF OVERHEATING AS STATED IN THE CAR MANUAL WOULD INDICATE IMMEDIATE ACTION WAS NEEDED. PARKING BRAKE WAS USED TO STOP AND ENGINE WAS DAMAGED BEYOND REPAIR. *TR
Service brakes, Mar 3, 2014
I POSTED MY STORY ON FEBRUARY 21, 2014. AFTER CONTACTING CHRYSLER ON MARCH 3, 2014, THEY INFORMED ME THAT THEY WILL REPLACE BY BROKEN BRAKE BOOSTER WITH ANOTHER FAULTY BRAKE BOOSTER. JEEP IS NO LONGER MANUFACTURING THE BRAKE BOOSTER, WHICH IS A RECALL, AND NO ONE WILL DO ANYTHING ABOUT IT. CHRYSLER DOES NOT CARE AND ARE NEGLECTFUL TO THEIR CONSUMERS AND BASICALLY DON'T CARE TO PUT ME IN ANOTHER DANGEROUS SITUATION. I INTEND ON FILING A CLASS ACTION LAWSUIT AGAINST CHRYSLER. THEY ARE THE WORST TO DO BUSINESS WITH. THEY ARE OUT TO MAKE MONEY AND DON'T CARE IF THEIR CONSUMERS DIE. CHRYSLER HAS NO PROBLEM AND THINKS IT ABSOLUTELY SAFE TO PUT ME IN A VEHICLE THAT, WITHOUT WARNING, COULD CAUSE ME TO LOSE MY LIFE AND POTENTIALLY TAKE OTHERS. *TR
Electrical system, Mar 3, 2014
TIPM WAS FAULTY. THIS SHOULD BE A RECALL. *TR
Service brakes, Feb 27, 2014
AS I WAS DRIVING LESS THAN A MILE TO WORK ON A VERY COLD NEW JERSEY MORNING MY BRAKES FELT UNUSUALLY HARD AND HIGH. AS I PULLED INTO THE SCHOOL PARKING LOT, WHERE I WORK, I STEPPED ON THE BRAKES TO SLOW DOWN ON THE DECLINE OF THE ROAD AND THEY WOULD NOT GO DOWN, THEY WENT DOWN ONLY ABOUT A CENTIMETER OR TWO, AND I JUST KEPT PRESSING THEM. AGAIN THEY FELT EXTREMELY HARD AND HIGH. THERE WAS A SCHOOL BUS FULL OF CHILDREN IN FRONT OF ME AND I JUST PRAYED I WOULD NOT REAR END THEM. THANK GOD I WAS ONLY DOING 15 MPH....IF ANY FASTER IT WOULD HAVE BEEN A NIGHTMARE!!!!! I CALLED MY DEALER AND THEY SAID DO NOT DRIVE IT, HAVE IT TOWED HERE. I DID HAVE IT TOWED THAT DAY AND TODAY I WAS INFORMED I NEED A BRAKE BOOSTER LIKE MANY OTHER PEOPLE. THEY ARE BACK ORDERED AND COULD TAKE 3, YES THREE WEEKS BECAUSE OF THE HUGE DEMAND. I BELIEVE IF I WAS GOING ANY FASTER THAN 15 MPH LIVES WOULD HAVE BEEN LOST. :( *TR
Steering, Service brakes, Feb 26, 2014
THERE ARE THREE KEY PARTS THAT MUST WORK AFTER A CAR STARTS, STEERING, BRAKING AND ACCELERATING. THE BRAKE BOOSTER AND POWER STEERING PUMP IN MY 11 JEEP GRAND CHEROKEE NEED TO BE REPLACED. I'M CURRENTLY TAKING ALL PRECAUTIONS WHEN DRIVING, HOWEVER THIS IS NOT NEARLY ENOUGH. I FEEL THAT AN ACCIDENT IS INEVITABLE. IT HAS NOW BEEN TWO WEEKS WAITING FOR TWO PARTS. FACING THE WORST WEATHER CONDITIONS IN YEARS I WOULD LIKE TO FEEL SAFE DRIVING TO WORK AND WITH MY FAMILY. I UNDERSTAND THAT CERTAIN STATISTICS HAVE TO MEET BEFORE ISSUING A COSTLY RECALL, HOWEVER UNDER THESE CONDITIONS I'M FACED WITH (BACKORDERED PARTS) I DON'T SEE WHY AN EXCEPTION SHOULDN'T BE ISSUED AGAINST CHRYSLER. IF A PROBLEM EXISTS YOU SHOULD BE ABLE TO HAVE THE PARTS AVAILABLE TO MEET DEMAND. NOT BEING ABLE TO MEET DEMAND WILL ALMOST SURELY PROVOKE A CLASS-ACTION LAWSUIT. MY QUESTION IS WHAT STEPS ARE BEING TAKEN BY THE NHTSA AGAINST JEEP/CHRYSLER? HIT THE GYM AND FLEX YOUR MUSCLES. THE WORST ACTION IS NOT TAKING ONE. *TR
Suspension, Electrical system, Feb 26, 2014
THIS HAS BEEN AN ONGOING ISSUE SINCE I HAVE HAD THE VEHICLE REGARDING THE TIPM'S UNIT. IT FIRST CAME UP A FEW MONTHS AFTER PURCHASING THE VEHICLE IN APRIL 2013. THE UNIT WAS FLASHED AND THE PROBLEM "FIXED" UNDER WARRANTY. THIS JANUARY IT IS NOW NOT ONLY TAKING 2-10 ATTEMPTS TO START, MY GAS MILEAGE HAS SEVERELY DECREASED AND THERE IS A FUNNY ODOR ONCE THE CAR IS STARTED. I CANNOT GO TO THE DEALERSHIP IN MY CURRENT TOWN AS THERE ARE OVERLY INNONDATED WITH WORK TRUCKS FOR THE OIL FIELD SO I AM FORCED TO TAKE MY CAR TO ABILENE WHICH IS AN 85 MILE TRIP EACH WAY TO HAVE ANY WORK DONE ON IT. I WORK FOR A NON PROFIT IN MY TOWN AND THEREFORE DRIVE AROUND TO NOT SO SAFE PLACES DAILY AND HATE BEING STUCK WITH A CAR THAT WONT START. THIS POSSIBLE COULD CORRELATE TO THE ISSUES WITH MY MOTOR IN THE AIR RIDE SUSPENSION THAT HAD TO BE REPLACED IN DECEMBER OF 2013 THAT LUCKILY WAS COVERED UNDER WARRANTY SINCE IT HAD BEEN AN ISSUE AS WELL BEFORE THE WARRANTY MILEAGE ENDED. *TR
Electrical system, Feb 26, 2014
I WAS DRIVING TO MY MOTHER IN LAW HOUSE, AT 60 MILES PER HOUR AND MY CAR JUST STOPPED, I WAS I FRONT OF A SEMI, THAT COULD EASILY RAN OVER ME AND MY 6 MONTHS BABY!! GOOD THING THAT THE SEMI COULD CHANGE LANE BEFORE HITTING US, I HAVE READ A LOT OF COMPLAINTS OF CUSTOMERS THAT HAVE THE SAME PROBLEM THE TIPM MODULE IS NOT WORKING AND IS CAUSING THE CAR NOT TO START OR IF IT STARTS JUST STOP SUDDENLY, SO I WANT TO PUT THIS COMPLAINT AND HOPE THAT THERE IS A RECALL SOON BECAUSE IT'S NOT FAIR FOR CUSTOMERS LIKE ME, PAY FOR AN EXPENSIVE CAR AND DUE TO THEIR NOT QUALITY PARTS HAVING PROBLEMS ON OUR DAILY LIVES AND ALSO PUT IN DANGERS OUT LIVES AND LIVES OF OTHERS IN THE ROAD!! AND I HOPE THAT WHOEVER HAVE THE LAST WORD TO DO A RECALL JUST THINK ABOUT YOU DON'T EVEN WANT TO HAVE ANY MEMBER OF YOUR FAMILY GET HIT BY ONE OF THIS CARS JUST BECAUSE OF THE NEGLIGENCE OF JEEP/CHRYSLER, THAT'S JUST NOT RESPONSIBLE FROM THEM, SO IF THERE IS ANY LAW SUIT OR SOMETHING I DEFINITELY WANT TO BE ON IT. *TR
Service brakes, Feb 25, 2014
I HAVE HAD VACUUM LEAK (HISSING AIR NOISE)IN BRAKE POWER BOOST FOR QUITE SOME TIME. PART IS ON NATIONAL B/O FROM JEEP--NOT DUE IN UNTIL 3/4/14(DATE KEEPS BEING PUSHED BACK), BECAUSE SO MANY PEOPLE (OVER 500)HAVE SAME PROBLEM. I WAS DRIVING DOWN HILL AT END OF MY STREET AND AS I APPLIED BRAKES, THEY DID NOT WORK. I PRESSED AS HARD AS I COULD BUT CAR JUST DROVE THROUGH INTERSECTION. I PUMPED THEM SEVERAL TIMES AND THEY FINALLY CAME BACK. IF ANOTHER VEHICLE HAD BEEN COMING, WE COULD HAVE BEEN KILLED. I DO NOT UNDERSTAND WHY NTSB HAS NOT ISSUED RECALL FOR SOMETHING AS DANGEROUS AS THIS, THAT DIRECTLY AFFECTS DRIVER'S SAFETY. *TR
Service brakes, Feb 25, 2014
WAS DRIVING MY 2011 JEEP GRAND CHEROKEE AND BRAKES FAILED HAD TO SWERVE OFF ROAD UNTIL I CAME TO A STOP. HAD TO HAVE CAR TOWED TO GAS STATION. MECHANIC DETERMINED IT WAS THE BOOSTER BRAKE ASSIST. HE CALLED CHRYSLER DEALERSHIP AND THEY SAID THAT THEY DON'T HAVE ANY AND THERE ARE HUNDREDS ON BACKORDER AND COULD BE SEVERAL MONTHS BEFORE YOU GET THE PART. I CALLED CHRYSLER AND THEY ACTED LIKE THERE WASN'T AN ISSUE WITH THIS PART AND THEY WOULD EXPEDITE ONE TO THE DEALERSHIP. MY MECHANIC WAS ON PHONE WITH DEALERSHIP WHILE I HAD CHRYSLER CORP. ON PHONE. THE DEALERSHIP LAUGHED AND SAID YOU ARE NOT GOING TO GET PART EXPEDITED AS THEY ARE IN SAME SITUATION WITH SEVERAL CARS THEMSELVES. SO CHRYSLER IS NOT GOING TO DO ANYTHING, NOT GOING TO PAY FOR TOWING OF MY CAR, NOT GOING TO PAY TO HAVE CAR FIXED, NOT GOING TO GIVE ME A LOANER CAR ( COULD BE MONTHS). THERE IS A SERIOUS ISSUE WITH DEFECT ON THIS PART AND IT'S JUST A MATTER OF TIME BEFORE SOME GETS SERIOUSLY INJURED OR DIES FROM THIS. CHRYSLER SHOULD BE ISSUING A RECALL INSTEAD OF TRYING TO MASK THE PROBLEM. DO THEY HAVE TO WAIT FOR SEVERAL INJURIES OR DEATHS BEFORE THEY ISSUE A RECALL. THIS IS A KNOWN DEFECTIVE SAFETY ISSUE THAT SHOULD BE ADDRESSED ASAP. FOR CRYING OUT LOAD IT'S THE BRAKES OF THE CAR! *TR
Service brakes, Feb 22, 2014
SINCE THE WEATHER HAS GOTTEN COLD, THE POWER BRAKES ON MY 2011 JEEP GRAND CHEROKEE HAVE BEEN FAILING ON AN INTERMITTENT BASIS NEARLY RESULTING IN A COUPLE ACCIDENTS. IN THE PROCESS OF COMPLETING A THOROUGH INSPECTION, I DETECTED A HISSING SOUND WHEN I DEPRESSED THE BRAKE PEDAL. SUSPECTING THAT THERE WAS A PROBLEM WITH THE VACUUM BOOSTER, I CALLED SEVERAL PARTS STORES IN ATTEMPT TO FIND A REPLACEMENT UNIT ONLY TO FIND OUT THAT NO ONE HAD ACCESS TO THE PART AND THEY WERE ON INDEFINITE BACKORDER. AFTER DOING EXTENSIVE ONLINE RESEARCH, I HAVE COME TO FIND OUT THAT THERE APPEARS TO BE A MAJOR PROBLEM WITH THE JEEP VACUUM BOOSTERS RESULTING IN A NATIONAL SHORTAGE OF REPLACEMENT PARTS. BASED UPON THE REPORTS BY OTHERS, IT APPEARS THAT THERE IS A SERIOUS DESIGN FLAW WITH THE VACUUM BOOSTER WHICH IS EXACERBATED DURING COLD PERIODS. IT IS ALSO MY UNDERSTANDING THAT THE NHTSA IS COMPLETING AN INVESTIGATION INTO THE PROBLEM. IN SHORT, I AM BETWEEN A ROCK AND A HARD PLACE. I CANNOT GET A REPLACEMENT PART TO FIX MY BRAKES AND I AM DEATHLY AFRAID TO DRIVE MY VEHICLE. ON BEHALF OF MY FELLOW CONSUMERS, WE NEED THE NHTSA TO PUT PRESSURE ON THE JEEP CORPORATION TO STEP UP AND ADDRESS THE PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT OR KILLED. *TR
Service brakes, Feb 20, 2014
I WAS DRIVING THROUGH LOUISVILLE, KY ON FEB. 10, 2014 AND HAD TO TAKE A DETOUR; EXITED ONTO THE OFF RAMP OF STOREY AVE. I ATTEMPTED TO APPLY THE BRAKES AND THEY DID NOT FUNCTION. COULDN'T YIELD TO ONCOMING TRAFFIC AND WAS FORCED TO MERGE. I NEARLY GOT INTO AN ACCIDENT. I ATTEMPTED TO APPLY THE BRAKES AGAIN FOR THE STOP LIGHT ON SPRING ST. I WAS UNABLE TO STOP. I HAD TO PROCEED THROUGH THE INTERSECTION, NEARING ANOTHER ACCIDENT. I PUMPED THE BRAKES AND NOTHING, NEARING ANOTHER ACCIDENT.I TRIED TO APPLY THE EMERGENCY BRAKE AND NOTHING. I COASTED AND WAS FORCED TO THREW MY CAR INTO PARK IN THE WORST PART OF LOUISVILLE. THE AREA WAS SO DANGEROUS, A POLICE OFFICER HAD TO SIT WITH ME. I CONTACTED CHRYSLER'S OFF-ROAD; WAS TOLD IT WOULD TAKE 4 HRS FOR A TOW TRUCK. I CALLED A DIFFERENT TOWING COMPANY. AFTER 2 1/2 HRS. IT WAS TOWED TO A DEALERSHIP. MY FAMILY WAS INCONVENIENCED SINCE THEY HAD TO DRIVE A TOTAL OF 4 HRS. TO COME PICK ME UP. I'VE HAD NO TRANSPORTATION FOR 3 WEEKS. I CALLED THE DEALERSHIP NUMEROUS TIMES ASKING WHEN MY VEHICLE WOULD BE READY. ON FEB.19, THEY SAID THE BRAKE BOOSTER IS ON BACK ORDER AND NO ETA. I CALLED MY LOCAL JEEP DEALERSHIP FOR THE PART. A MAN WHO TOLD AT LEAST 650 ORDERS ARE PLACED FOR THIS PART AND CHRYSLER IS NOT MANUFACTURING IT. THAT MEANS NO CAR FOR THE UNFORESEEABLE FUTURE. I PURCHASED THIS VEHICLE IN DEC.OF 2013 & 30 DAYS AFTER DRIVING IT I'M LEFT STRANDED AND INCONVENIENCED. I HAVE PAID WITH PAIN, SUFFERING AND TIME. I HAVE DONE RESEARCH AND FOUND THAT A LOT OF OTHER PEOPLE ARE IN THE SAME SITUATION AND CHRYSLER IS NOT HELPING NOR OFFERING ANY ASSISTANCE. JEEP FORUM, NHTSA, AND THE ATTORNEY GENERAL HAS BEEN NOTIFIED. I'M CONTACTING THE MAJOR NEWS CHANNELS WITH THE ISSUE. CHRYSLER WILL WAIT FOR A CONSUMER TO DIE, A WRONGFUL DEATH LAWSUIT AND/OR A CLASS ACTION CLAIM BE FILED BEFORE THEY TAKE OWNERSHIP AND RECALL THERE PRODUCT. *TR
Engine, Feb 19, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BEGAN TO JERK WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TOTAL INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000.
Electrical system, Feb 17, 2014
THE VEHICLE WOULD CRANK MULTIPLES TIME BEFORE STARTING. THREE OR FOUR TIMES, THE CAR SHUT DOWN WHILE DRIVING; IT FINALLY CAME DOWN TO THE FUEL PUMP NOT SHUTTING DOWN AFTER THE IGNITION SWITCH WAS TURNED OFF, AND THE ONLY WAY TO SHUT DOWN THE FUEL PUMP WAS TO PULL THE FUSE OUT OF THE ECM UNIT IN THE ENGINE COMPARTMENT. I WAS CHARGED $1200 DOLLARS FOR A NEW ECM UNIT AT THE DEALER BUT THE NEW UNIT WAS DEFECTIVE AND NEEDED THE WIRE HARNESS TO BE REWIRED DUE TO AN INTERNAL PROBLEM INSIDE THE ECM UNIT (THE LEFT FOG LIGHT WOULD BLINK INSTEAD OF THE FRONT BLINKER LIGHT). *TR
Service brakes, Feb 16, 2014
OK WHEN I WENT TO WORK THURSDAY @ 3:30 AM I HAD NO BRAKE ISSUES WHEN I LEFT WORK @ 3PM I BACK OUT OF PARKING SPOT & PROCEEDED TO STREET AS I APPROACHED THE STOP LIGHT I PRESS BRAKE PEDAL TO STOP & IT WAS UNUSUALLY HARD I PRESS HARDER & MY JEEP DIDN'T WANT TO STOP IT WAS A SLOW STOP I PROCEED TO THE NEXT STOP THE PEDAL WAS SOFT THEN I STOPPED IN A SHORTER DISTANCE AS I PROCEEDED HOME A SHORT DISTANCE FROM WORK I TRAVELED REAL SLOW WITH SHORT FOLLOWING DISTANCE THEN I NOTICED A AIR LEAK HISSING SOUND EVERY TIME I PRESSED ON THE BRAKE PEDAL I CALLED JACK PHEALEN DODGE TO SET UP A APPOINTMENT TO BRING IT I EXPAND TO THE SERVICE WRITER THE PROBLEM I WAS HAVING HE TOLD ME SOUNDS LIKE IT'S YOUR BRAKE BOOSTER OR MASTER CYLINDER HE KNEW RIGHT AWAY I TOLD ME TO GET IT IN ALSO ADVISE ME THE BRAKES CAN FAIL & I WON'T BE ABLE TO STOP @ ANYTIME. SO FRIDAY AFTER WORK I GOT A TOW TRUCK TO IT THERE HE TOLD ME THEY WILL LOOK @ IT FIRST THING SAT. AM I CALLED SAT. AFTER NOON HE TOLD ME THEY HAVEN'T LOOKED @ IT YET IT WILL BE LOOKED @ BY THE END OF THE DAY I WILL CALL YOU. I GOT NO CALL BACK FROM HIM SAT I WENT ON LINE FOUND OUT PEOPLE WITH SAME VEHICLE & YR. HAVE SAME PROBLEM THE BRAKE BOOSTER I GET THE FEELING I AM GOING TO GET RAN AROUND BY JEEP LIKE THE OTHER 1000S OF PEOPLE ARE TRYING TO GET IT FIX& THE WAIT ALSO WILL BE A PROBLEM I HOPE YOU CAN HELP ME GET THIS BRAKE SAFETY ISSUE RESOLVE FOR ME. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Feb 14, 2014
WHILE DRIVING, I LOST TOTAL USE OF MY BRAKES. MY CAR VEERED OFF THE ROAD AND I WAS UNABLE TO MAINTAIN CONTROL OF MY VEHICLE. THE LOSS OF THE BRAKES WAS SUDDEN AND TOTALLY UNEXPECTED, LEAVING ME IN AN UNSAFE SITUATION. WHEN I WAS ABLE TO GET MY VEHICLE TO THE JEEP DEALER TO BE FIXED, I WAS INFORMED THERE WERE NO JEEP GRAND CHEROKEE BRAKE BOOSTERS AVAILABLE THROUGH ANY SUPPLIERS IN THE UNITED STATES. I AM CONCERNED THAT THE PROBLEM I EXPERIENCED, ALONG WITH THE LACK OF AVAILABLE PARTS AFTER THE FACT, MEANS THAT THIS ISSUE MAY BE OCCURRING FREQUENTLY AND IS PUTTING INDIVIDUALS IN DANGER. *TR