2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Engine, Aug 27, 2013
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE MODULE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,600. *TR
Steering, Electrical system, Visibility, Aug 23, 2013, fire
WHILE DRIVING MY 2011 JEEP GRAND CHEROKEE I SAW WHITE SMOKE COMING FROM THE DRIVER SIDE SUN VISOR AND THEN A BURNING SMELL. I PULLED OVER AND AFTER A FEW MINUTES THE SMOKE CLEARED, THE BRACKET FOR SUN VISOR STAYED HOT AND SHOWS SIGNS OF MELTING. NO INJURIES, THE VEHICLE WAS DRIVEN TO DEALERSHIP IMMEDIATELY. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS
Air bags, Aug 20, 2013, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT WAS TAKEN TO THE HOSPITAL AND A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A BODY SHOP BUT WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 35,000.
Steering, Engine, Aug 16, 2013
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
Engine, Aug 7, 2013
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 641.
Steering, Aug 7, 2013
WHEN DRIVING THE VEHICLE SHUTS DOWN AND THE STEERING WHEEL GETS TIGHT. *TR
Electrical system, Engine, Aug 5, 2013
MULTIPLE ISSUES. IT BEGAN WITH THE KEY LESS REMOTE ENTRY NOT WORKING PROPERLY, NOT OPENING OR LOCKING THE CAR. I THEN BEGAN TO NOTICE THE CAR WOULD UNLOCK ITSELF OVERNIGHT (LUCKILY IT IS KEPT IN A GARAGE). MOVING FORWARD, WHEN I WOULD PUT THE KEY IN THE IGNITION, THE CAR WOULD START, I WOULD THEN PUT THE CAR IN REVERSE, AND IT WOULD IMMEDIATELY SHUT OFF, ALL POWER GONE. I WOULD HAVE TO SLAM THE CAR INTO PARK AND TRY AGAIN. MOST RECENTLY, I WILL PUT THE KEY IN THE IGNITION AND TURN THE CAR ON, UNFORTUNATELY, THE CAR NEVER TURNS ON, IT IDLES IN THE IGNITION PHASE JUST BEFORE IT TURNS ON. *TR
Power train, Jul 9, 2013
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *TR
Electrical system, Jul 1, 2013
UNABLE TO USE REMOTE ENTRY AND,START-MESSAGE UNABLE TO LOCATE KEY-HAVE TO USE MANUAL ENTRY SYSTEM ETC. DEALER FIXED SAME DAY. NOW APPROX. ONE YEAR LATER WITH ONLY 8,550 MILES UNABLE TO DO AGAIN SAME TYPE PROBLEM BUT MORE SO-WE WERE TAKEN BOTH SET OF KEYS TO UNLOCK DOORS AND TO START -THEN WOULD NOT DO EITHER BACK TO MANUAL. DEALER SERVICE SAID 10 DAYS -TO 2 WEEKS TO REPLACE -NOW AFTER CHECKING WITH DEALER AFTER 2 WEEKS WE WERE ADVISED UP TO 1 MONTH MORE DUE TO BACKLOG. *TR
Electrical system, Vehicle speed control, Engine, Jun 29, 2013
I BOUGHT A 2011 GRAND CHEROKEE FROM SHAVE JEEP IN THOUSAND OAKS, CA. THE VEHICLE STARTED TO MALFUNCTION WITHIN DAYS AFTER PURCHASE. IT WOULD SEIZE UP, USUALLY AT HIGHWAY SPEED, STALL OUT, THUS LOSING POWER STEERING AND BRAKES. I BROUGHT THE CAR IN FOR SERVICE ABOUT 8 TIMES UNTIL I ALMOST GOT HIT BY A BIG RIG ON THE HIGHWAY AT NIGHT WHEN MY CAR DIED. THE CONSTANT ENGINE LIGHT READING WAS A CAMSHAFT POSITION SENSOR. CHRYSLER TECHS ATTEMPTED TO RESOLVE THE PROBLEM WITHOUT ANY LUCK. UNFORTUNATELY THE DEALER SWAPPED OUT CARS WITH ME AND I FOUND OUT THEY SOLD THIS VEHICLE WITHOUT TELLING THE NEW OWNERS OF THE MAJOR MECHANICAL PROBLEMS. *TR
Electrical system, Engine, May 11, 2013
ENGINE STARTS AFTER KEY FOB IS BUMPED. MY GARAGE IS INSIDE MY HOUSE. WE COULD DIE FROM CARBOM MONOXIDE POISING REPORTED TO DEALERSHIP THEY SAID NOTHING COULD BE DONE.MAYBE MY ATTORNEY CAN DO SOMETHING. *TR
Electrical system, Vehicle speed control, Apr 18, 2013
THIS VEHICLE IS EQUIPPED WITH A ADAPTIVE SPEED SENSOR THAT KEEPS THE VEHICLE AT A PRESET DISTANCE FROM THE VEHICLE IN FRONT WITH CRUISE CONTROL ON. VEHICLE IS ALSO EQUIPPED WITH A FORWARD COLLISION WARNING SYSTEM WHICH WARNS THE DRIVER TO BRAKE IF IT SENSES AN APPROACH OF AN OBJECT THAT IS UNSAFE. THE PROBLEMS: THE SYSTEM WILL SHUT IT SELF OFF, FLASHING A WARNING THAT THE FORWARD COLLISION WARNING SYSTEM IS NOT WORKING AND SHUTS OFF THE CRUISE CONTROL AS WELL. SYSTEM ALWAYS RESETS ITSELF AFTER MINUTES, OR LONGER AND THE CRUISE CONTROL WILL ONCE AGAIN, WORK. SAFETY ISSUE THE SYSTEM HAS THE ABILITY TO BRAKE ON ITS OWN IF IT SENSES YOU ARE APPROACHING A VEHICLE TOO FAST WITH CRUISE CONTROL ENGAGED. THE PROBLEM IS THAT A CAR MAY TURN OFF IN A SEPARATE LANE TO DECELERATE OR BE IN A SEPARATE LANE TO ACCELERATE AND THE SENSOR THINKS THE CAR IS IN FRONT OF IT AND STARTS BRAKING SEVERELY CAUSE IT THINKS IT IS IN ITS PATH. THIS IS A HUGE SAFETY CONCERN SINCE ANY DRIVER BEHIND ME WOULD NOT BE EXPECTING ME TO BRAKE WHEN CARS ARE NOT IN MY PATH. THE VEHICLE HAS BEEN TO JEEP DEALER FOR NUMEROUS ATTEMPTS TO FIX IT. RIGHT NOW CHRYSLER IS NOT DOING ANYTHING ABOUT IT. ACCORDING TO THE REPAIRING DEALERSHIP, IF CHRYSLER DID DECIDE TO REPLACE THE PART, ITS ON BACK ORDER. *TR
Electrical system, Apr 16, 2013
SIMILAR TO OTHER COMPLAINT FILED 2/13/2012. 2011 JEEP GRAND CHEROKEE, PROBLEMS WITH THE KEY FOB 3 TIMES (4 IF YOU INCLUDE THE BATTERY DYING AFTER JUST OVER A YEAR) WHEREBY DRIVER WAS STRANDED DUE TO KEY FOB MALFUNCTION. FIRST TIME DEALER THOUGHT IT WAS A DEFECTIVE KEY FOB, HOWEVER, WHILE WAITING FOR A REPLACEMENT THE THEN CURRENTLY WORKING KEY FOB ALSO MALFUNCTIONED- WHEREBY THE "DEFECTIVE" FOB WAS TRIED AND IT WORKED AGAIN. DEALER THEN SAID A COMPUTER UPDATE WAS THE PROBLEM AND THAT DID SEEM TO FIX THE PROBLEM. HOWEVER, AGAIN RECENTLY KEY FOB WOULD NOT WORK ' DRIVER ENTERED THE CAR WITH THE EMERGENCY DOOR KEY- PULLED OFF THE STARTER BUTTON AND INSERTED THE KEY MANUALLY TO BE TOLD IT WAS A "DEFECTIVE KEY" (OR SOMETHING SIMILAR). DEALER EXAMINED CAR, WORKED WITH MANUFACTURER BUT SINCE PROBLEM COULDN'T BE "DUPLICATED" THEY WOULD TAKE NO FURTHER ACTION. ALL INCIDENTS HAPPENED WHILE IN TOWN OF RESIDENCE. HOWEVER, IF THIS OCCURRED WHILE TRAVELING IT COULD BE QUITE A DISASTER AND POTENTIALLY PUT THEM IN HARMS WAY IF THEY WERE STRANDED IN FOR EXAMPLE GRAND FORKS ND IN FEBRUARY AND THERE WAS SEVERE WEATHER AS HAS BEEN THE CASE IN THE PAST. NUMEROUS DISCUSSIONS IN ONLINE FORUMS ALSO DISCUSS THE ISSUE (BOTH JEEP AND CHRYSLER). THE BOTTOM LINE - THIS DEFECT HAS RESULTED IN OUR HAVING A SERIOUS LACK OF TRUST IN USING THIS CAR- IT COULD PUT MY FAMILY IN A VERY BAD SITUATION. *TR
Electrical system, Mar 1, 2013
TL* THE CONTACT OWN A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER THREE DIFFERENT TIMES FOR DIAGNOSIS. THE TECHNICIANS PERFORMED A FLASH UPDATE AND REPLACED THE WIN MODULE. THE FAILURE CONTINUED AFTER THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,450.
Vehicle speed control, Service brakes, Feb 25, 2013
UPON SLOWING DOWN AT NORMAL DECELERATION RATES, THE BRAKES LOST POWER ALLOWING CAR TO ROLL THROUGH A STOP SIGN. THE ISSUE IS INTERMITTENT AND DOES NOT EXHIBIT ANY OBSERVABLE PATTERN (OUTSIDE TEMPERATURE, ETC). THE DEALER FIRST SAID IT WAS THE ROTORS GLAZING, BUT THE ISSUE CONTINUED AFTER THE DEALERSHIP TURNED THEM AND THE FREQUENCY HAS NOT REDUCED. THE SECOND VISIT FOUND NO ISSUES AFTER IT WAS AGAIN REPORTED. A THIRD PARTY RESOURCE INDICATED THAT IT COULD BE THE MASTER CYLINDER GASKET/SEAL. SINCE THIS ISSUE DOES NOT OCCUR REGULARLY AND HAS NOT BEEN "OBSERVED" BY THE DEALERSHIP, THE DEALERSHIP WILL NOT REPLACE THE PART. SINCE IT DOES HAPPEN AT A RATE OF ONLY 1-2 TIMES PER WEEK, IT IS TOUGH TO COMPENSATE FOR AND/OR PREDICT WHEN IT WILL OCCUR CAUSING LACK OF CONFIDENCE. OTHER NOTES ARE THAT ABS DOES NOT KICK IN DURING THE LOSS OF POWER AND THE PEDAL IS PUSHED IN AS FAR AS POSSIBLE WITH THE CAR STILL MOVING FORWARD BETWEEN 5-10MPH ONLY DECELERATING SLIGHTLY. *TR
Engine and engine cooling, Electrical system, Feb 13, 2013
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STALLED THEN TURNED OFF WHILE DRIVING. *SMD THE CONSUMER STATED WHEN THE VEHICLE STALLED, IT BECAME IMPOSSIBLE TO THE STEER THE VEHICLE, THE BRAKES DID NOT RESPOND, THE HEADLIGHTS WENT OUT, THEY BLINKERS DID NOT WORK AND THE DASHBOARD WAS DARK. THE ONLY DISPLAY ON THE SASH WAS THE RADIO/NAVIGATION DISPLAY AND THE CENTER CONSOLE TEXT INDICATING HOW TO START THE VEHICLE. THE CONSUMER TRIED PRESSING THE BRAKE AND THE START BUTTON, BUT NOTHING HAPPENED. WHEN SHE SLOWED DOWN ENOUGH, SHE PUSHED THE TRANSMISSION LEVER HARD INTO PARK, HOPING TO BRING THE VEHICLE TO A COMPLETE STOP. THE VEHICLE WAS TOWED TO THE DEALER. THE SERVICE TECHNICIAN DETERMINED THE REMOTE KEYLESS ENTRY MODULE WAS NOT COMMUNICATING CORRECTLY WITH THE OTHER MODULES ASSOCIATED WITH OPERATING THE VEHICLE CORRECTLY. AN UPDATE WAS PERFORMED ON THE MODULES, INCLUDING THE REMOTE KEYLESS ENTRY MODULE. HOWEVER, THE TECHNICIAN COULD NOT GUARANTEE THAT IT WOULDN'T HAPPEN AGAIN. ON JANUARY 9, 2013, A SIMILAR SYMPTOM OCCURRED AGAIN. WHEN THE CONSUMER PUSHED THE IGNITION BUTTON, THE VEHICLE STARTED, BUT IT ONLY LASTED FOR A MOMENT. IT THEN SHUT DOWN AND THE CENTER CONSOLE TEXT DISPLAYED ON HOW TO START THE VEHICLE. THE CONSUMER THEN PRESSED THE BRAKE AND THE PUSH BUTTON AND THE VEHICLE STARTED AGAIN, BUT SHUT DOWN MINUTES LATER. WHEN THE KEY FOB WAS PHYSICALLY PLACED IN THE IGNITION LOCATION, THE VEHICLE STARTED WITHOUT ANY PROBLEMS. *JB
Air bags, Structure, Nov 10, 2012, crash
JEEP WAS HEADED EAST BOUND IN TO LIGHTED INTERSECTION. 2ND CAR HEADED WEST MADE A LEFT ACROSS THE EAST BOUND LANE. THE ACCIDENT HAPPENED WHEN THE EAST BOUND CAR HIT THE CAR THAT WAS TURNING. THE SPEED OF THE IMPACT WAS 40 PLUS MILES PER HOUR. THE AIR BAGS IN THE JEEP DID NOT DEPLOY. *TR
Power train, Oct 23, 2012
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED WHILE DRIVING 50 MPH THE TRANSMISSION SHIFTED INDEPENDENTLY INTO A LOWER GEAR AND CAUSED THE VEHICLE TO JERK AND LUNGE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT STATED THAT IT WAS MOST LIKELY A SOFTWARE FAILURE. THE SOFTWARE WAS UPGRADED. THREE MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT STATED THEY COULD NOT REPLICATE THE FAILURE. A MONTH LATER THE FAILURE RECURRED AND THE VEHICLE WAS AGAIN TAKEN TO THE DEALER WHO TOLD THE CONTACT THAT A DEVICE INSTALLED BY THE INSURANCE COMPANY MIGHT BE CAUSING THE FAILURE. THE DEVICE WAS REMOVED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 33,358 AND THE CURRENT MILEAGE WAS 36,000. THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/03/13
Fuel system, Gasoline, Electrical system, Engine, Oct 1, 2012
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AT ENGINE START-UP. THE CHECK ENGINE WARNING LIGHT ILLUMINATED, CAUSING THE VEHICLE TO HESITATE TO START. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS FOR THE FAILURE AND A DIAGNOSTIC WAS PERFORMED THAT WAS UNABLE TO LOCATE A FAILURE. THE DEALER REPLACED THE STARTER CYLINDER HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CHECK ENGINE WARNING LIGHT CONTINUED TO ILLUMINATE AND FLASH SPORADICALLY. THE FAILURE MILEAGE WAS 16,000 AND THE CURRENT MILEAGE WAS 25,000. UPDATED 12/06/12*LJ THE DEALER REPLACED THE CAM SENSOR, FUEL PUMP, CYLINDER HEAD AND IGNITION SWITCH. THE REPLACEMENT OF THE FUEL PUMP, DID NOT RESOLVE THE ISSUE. UPDATED 12/06/12
Child seat, Sep 19, 2012
KEYFIT 30 BASE WON'T STAY TIGHT, IT SLOWLY BECOMES LOOSE AND THE LOCK LOOKS SPRUNG. WHEN I COMPARE THE TWO LOCKS THERE IS A CLEAR DIFFERENCE BETWEEN THE TWO SIDES. I'VE TAKEN PICTURES TO DOCUMENT THE VARIATION. *TR
Electrical system, Aug 27, 2012
TRIED TO ENTER VEHICLE. WOULD NOT UNLOCK USING PASSIVE KEY FOB. HAD TO USE A KEY TO UNLOCK DOOR. ONCE DOOR UNLOCKED, THE SECURITY HORN STARTED. HAD TO RE-LOCK DOOR TO SHUT HORN OFF. DOOR WOULD NOW UNLOCK USING PASSIVE SYSTEM. HAVE HAD NUMEROUS INSTANCES OF THE VEHICLE NOT RECOGNIZING THE KEY FOB. HAD TO TAKE IT OUT OF MY POCKET AND HOLD IT CLOSE TO THE DASH OR OPEN AND CLOSE THE DOOR SEVERAL TIMES BEFORE BEING ABLE TO START THE VEHICLE. *TR
Structure, Aug 7, 2012
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE SITTING IN THE REAR OF THE VEHICLE WITH THE LIFT GATE OPENED, THE LIFT GATE SUDDENLY CLOSED INDEPENDENTLY. THE CONTACT SUSTAINED INJURIES TO HER FEET AS A RESULT. THE CONTACT WENT TO THE EMERGENCY ROOM FOR TREATMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Visibility, Visibility/wiper, Jul 26, 2012
JEEP'S CLIMATE CONTROL IS NOT ALLOWING PERMANENT ENGAGEMENT OF RECIRCULATION OPTION WHICH LEADS TO ALLERGENS AND POLLUTIONS FROM OUTSIDE GET INSIDE OF THE VEHICLE WITHOUT DRIVER REALIZING IT. FEW TIMES I WAS, LITERALLY, INCHES AWAY FROM REAR ENDING VEHICLES IN FRONT OF ME. WHEN I'M GOING 60-65 MPH ON A HIGHWAY AND CLIMATE CONTROL OPENS INTAKE FOR OUTSIDE AIR, WITH MY EYES BECOMING WATERY FROM ALLERGY, I HAD TO FIND THAT RECIRCULATION BUTTON TO REENGAGE IT. IT HAPPENS EXACTLY EVERY 5 MINUTES. WHEN I BROUGHT VEHICLE TO JEEP'S DEALER THEY TOLD ME THAT IT'S THE WAY SYSTEM BUILT AND THERE CAN BE TWO WAYS TO ELIMINATED THE HAZARD: COMPLETE SHUT DOWN OF INTAKE OR CLIMATE CONTROL PROGRAM UPDATE. I CALLED JEEP'S HELP LINE AND EXPLAINED THE PROBLEM TO THEIR REPRESENTATIVE PROVIDING SUGGESTIONS STATED ABOVE. AFTER THAT I WAS GIVEN 'GREAT' EXPLANATION: CLIMATE CONTROL ACTS THIS WAY BECAUSE IT WAS DONE BY DESIGN !? BASED ON THAT THEY REFUSED TO DO ANYTHING TO FIX IT. I HAVE TWO OTHER VEHICLES (HONDA AND SUZUKI) AND THOSE CARS DON'T HAVE PROBLEM LIKE JEEP HAS. THIS SHOWS THAT ALL JEEP NEEDS TO DO IS ISSUE SOFTWARE PATCH FOR THEIR CLIMATE CONTROL PROGRAM TO TAKE CARE OF THIS ISSUE. *TR
Power train, Engine, Jul 5, 2012, crash
OUR 2011 JEEP GRAND CHEROKEE HAS EXHIBITED MULTIPLE INSTANCES OF SUDDEN UNINTENDED ACCELERATION (SUA). IT HAS OCCURRED TO MY WIFE, ONE OF OUR SONS WHO IS AND AEROSPACE ENGINEER AND MYSELF ON DIFFERENT DAYS AT DIFFERENT SPEEDS AND LOCATIONS. I PERSONALLY HAVE EXPERIENCED IT ON TWO OCCASIONS, ONE OF WHICH CAUSED A MINOR ACCIDENT AS I WAS BACKING OUT OF A PARKING SPACE, WITH MY FOOT ON THE BRAKE PUT THE CAR IN DRIVE AND IT LUNGED FORWARD OF ITS OWN ACCORD, THERE WERE TWO OTHER PEOPLE IN THE CAR AND A WITNESS OUTSIDE THE CAR WHO REPORTED IT JUST LUNGED AND THE BRAKE LIGHTS WERE STILL ON. CHRYSLER INSPECTED THE CAR, FOUND NOTHING AND HAS CLOSED THE CASE. I CALLED CHRYSLER AND ASKED THAT WE DISCUSS THE ISSUE THEY SAID THEY FOUND NOTING, FIXED NOTING AND THUS THE CASE IS CLOSED. SO THEY ARE CALLING THREE PEOPLE BOLD FACE LIARS AND MY CONCERN IS THEY DID NOT FIND ANYTHING SO THE CAUSE OF THE PROBLEM STILL EXISTS AND CAN HAPPEN AGAIN AND MY WIFE IS AT RISK EVERY TIME SHE GETS IN THE CAR. THERE ARE OVER 1,000 COMPLAINTS ON VARIOUS FORUMS ABOUT SUA INSTANCES ON JEEP CHEROKEES, CHANNEL 7 NEWS EVEN DID A SEGMENT ON IT A FEW YEARS BACK. CAN YOU PLEASE HELP AT ALL ON THIS ISSUE? THANK YOU. *TR
Air bags, Jun 26, 2012, crash
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT WHILE TURNING LEFT, HE WAS CRASHED INTO BY ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE. NON OF THE AIR BAGS DEPLOYED AT THE TIME OF THE CRASH. THERE WERE NO WARNING LIGHTS IN REGARDS TO THE AIR BAGS PRIOR TO THE CRASH. THE POLICE DEPARTMENT WAS PRESENT AND A REPORT WAS AVAILABLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE AIRBAG FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 24,000.