2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Other or unspecified, Engine, Jul 22, 2020
IN 2019 MY ENGINE LIGHT WENT ON WITH CODE P0520 - OIL PRESSURE SENSOR. I REPLACED THE OIL PRESSURE SENSOR AND THE ENGINE LIGHT CAME BACK ON A MONTH LATER WITH THE SAME CODE P0520, SO I REPLACED THE OIL PRESSURE SENSOR FOR A SECOND TIME. LESS THAN A MONTH LATER I BEGAN GETTING A GENERIC CODE P06DD. I HAVE SENSE REPLACED THE OIL PRESSURE SENSOR A 3RD TIME ALONG WITH THE OIL FILTER HOUSING AND OIL PUMP. IT WAS FINE FOR ABOUT A WEEK BUT THEN CODE P0520 - OIL PRESSURE SENSOR RETURNED. THERE ISSUE IS NOT MECHANICAL AND NO ONE HAS BEEN MECHANICAL AS ALL OF THE PARTS ASSOCIATED WITH THE CODE HAVE BEEN REPLACED REPEATEDLY. NOBODY IS ABLE TO RESOLVE IT AND I CANNOT PASS INSPECTION UNTIL THEY DO.
Electrical system, Other or unspecified, Fuel/propulsion system, Jul 22, 2020
I HAVE HAD SEVERE ELECTRICAL PROBLEMS WITH THIS CAR. THE CAR RANDOMLY SHUTS DOWN WHILE I AM DRIVING WHICH PUTS ME AND MY FAMILY IN VERY DANGEROUS SITUATIONS. IT LOOKS LIKE THERE IS A RECALL INTENDED TO ADDRESS THIS ISSUE BUT IT SOUNDS LIKE THEY DO NOT HAVE A SOLUTION YET. THE ISSUE IS GETTING WORSE AND WORSE AND I AM NOT IN A POSITION TO BUY A NEW CAR RIGHT NOW. WHAT DO I DO? (RECALL RELATED INCIDENT) TS
Electrical system, Jul 21, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. AIRPARK DODGE CHRYSLER JEEP (7801 E. FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jul 21, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. DAN O'BRIEN CHRYSLER DODGE JEEP RAM (175 PELHAM ST, METHUEN, MA 01844) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Jul 17, 2020, crash
IN A PULL FORWARD PARK SPOT, SHIFTED TO REVERSE TO BACK OUT. CAR LURCHED BACKWARD VERY FAST. CROSSED THE ROAD, STOPPED BY A 4' X 6' POST SET IN THE GROUND. THE COLLISION BROKE THE POST AND CRACKED MY CAR'S REAR BUMPER. I PUT MY FOOT ON THE BRAKE, BUT IT COULD NOT CONTROL THE SPEED. THANKFULLY, NO PEOPLE WERE IN THE ROAD. NO INJURIES. THIS WAS PIN A COMMERCIAL FARM, WHERE PEOPLE CAN HARVEST THE FRUITS AND VEGETABLES. THE ROAD IS BLACKTOP. MY CAR LEFT SKID MARKS ACROSS THE WIDTH OF THE ROAD. IT WAS A FRIGHTENING EVENT FOR ME AND MY FRIEND. I CALLED MY CAR DEALER LATER TO ASK IF THERE HAD BEEN ANY INCIDENTS LIKE THIS...SHIFTING INTO REVERSE AND THE CAR ZIPPED OFF- OUT OF CONTROL. TECH SAID ' NO'.
Exterior lighting, Visibility/wiper, Jul 17, 2020
WHEN TURNING ON THE RIGHT FRONT TURN SIGNAL MY EMERGENCY FLASHERS COME ON INSTEAD OF THE TURN SIGNAL. FOG LIGHTS DOESN'T WORK AT ALL. WIND SHIELD WIPERS COME ON RANDOMLY WHETHER IT IS RAINING OR NOT. THESE ALL HAPPEN WHEN DRIVING THE VEHICLE. SOMETIMES THE VEHICLE WILL TURN OFF RIGHT AFTER STARTING. I HAVE TO RE-START.
Fuel/propulsion system, Jul 16, 2020
ON NOVEMBER 21, 2019 MOPAR ISSUED A FUEL PUMP RECALL FOR MY VEHICLE. I WAS HAVING ISSUES WITH MY FUEL PUMP RELAY AND THEY REPLACED IT WITH THE DEFECTIVE MODEL PART BECAUSE THERE HAS NOT BEEN A REMEDY TO THE RECALL ISSUED. I AM EXPERIENCING ISSUES WITH THE FUEL PUMP AGAIN. A DEFECTIVE FUEL PUMP IS A BIG SAFETY CONCERN. AS A CONSUMER I NEED AN UPDATE AS WHEN AN EFFECTIVE REMEDY WILL BE AVAILABLE, FOR THE SAFETY AND RESALE VALUE OF MY VEHICLE. (RECALL RELATED INCIDENT) TS ALSO, IT WOULD BE GREAT TO KNOW WHAT SORT OF TIME FRAME MANUFACTURERS ARE EXPECTED TO RELEASE A REMEDY FOR A RECALLED PART AFTER ISSUING THE NOTICE.
Electrical system, Jul 15, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Jul 14, 2020
THE CAR DOES NOT ACCELERATE AT TIMES WHEN DRIVING AND CAR HAS A PROBLEM STARTING. THEY DON'T HAVE THE PART YET.
Electrical system, Jul 14, 2020
I HAVE A 2012 JEEP GRAND CHEROKEE THAT IS UNDER A RECALL V62?NHTSA 19V-813 FOR AN ISSUE WITH THE FUEL PUMP RELAY. THE MANUFACTURER DOES NOT HAVE A REMEDY YET FOR THIS ISSUE. I HAVE HAD DIFFICULTY STARTING THE VEHICLE WHILE STATIONARY FOR 3 DAYS IN A ROW. ON THE FOURTH DAY, I AM NOW UNABLE TO START THE VEHICLE, WHILE STATIONARY.
Fuel/propulsion system, Jul 14, 2020
THEY SENT ME A LETTER BACK IN JANUARY 2020 THAT MY FUEL PUMP RELAY NEEDED TO BE REPLACED AND IT IS JULY 14TH 2020 AND IT'S STILL NOT AVAILABLE TO BE REPLACED
Seats, Other or unspecified, Jul 12, 2020
HEADRESTS POPPED A FEW MONTHS OF EACH OTHER WHILE I WAS AT A STOP. I THOUGHT SOMEONE THREW SOMETHING INTO THE CAR! HIT THE BACK OF MY HEAD!
Other or unspecified, Jul 12, 2020
CAR UNEXPECTEDLY STALLS OUT WHILE DRIVING
Fuel/propulsion system, Jul 11, 2020
I RECEIVED SAFETY RECALL #19V-813 IN FEBRUARY OF THIS YEAR. THE RECALL WARNS OF AN ENGINE STALL WITHOUT ANY WARNING. WE LIVE IN A REMOTE AREA AND CANNOT RISK DRIVING THE VEHICLE. WE HAVE NOT BEEN ABLE TO USE THE CAR FOR OVER FOUR MONTHS. I HAVE CALLED CHRYSLER MULTIPLE TIMES BUT THERE IS STILL NO REMEDY. THIS DELAY IS INTOLERABLE.
Fuel system, Gasoline, Jul 9, 2020
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BEING UNABLE TO START VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED AND STATED THE VEHICLE WAS OUT OF WARRANTY. ALSO, THE FUEL PUMP WAS NOT APART OF THE RECALL REPAIR. THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE.*JS
Electrical system, Jul 6, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE ROSSI CHRYSLER DODGE JEEP RAM LOCATED AT 411 NJ-31 S, WASHINGTON, NJ 07882, WHERE THE TECHNICIAN STATED THAT THERE WAS AN UNKNOWN LIGHT ON THE DASHBOARD WHICH WAS FIXED. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE TECHNICIAN STATED THAT THE REMEDY WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jul 6, 2020
TL* THE CONTACT OWNS 2012 GRAND JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER ROSSI CHRYSLER DODGE JEEP RAM (411 NJ-31 S, WASHINGTON, NJ 07882) WAS CONTACTED AND CONFIRMED THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Service brakes, Engine, Jul 1, 2020
THE ENGINE STALLED COMPLETELY WHILE I WAS AT A TRAFFIC SIGNAL, PREPARING TO MAKE A TURN ONTO A BUSY HIGHWAY. LOSS OF POWER TO BRAKES & STEERING SINCE THE ENGINE COMPLETELY SHUT DOWN. I SHIFTED THE VEHICLE INTO PARK, STARTED THE ENGINE AGAIN, SHIFTED INTO DRIVE BUT THE VEHICLE WOULD NOT MOVE. EVENTUALLY (IN A MATTER OF SECONDS) THE VEHICLE LUNGED FORWARD AND I WAS ABLE TO SAFELY DRIVE HOME.
Power train, Electrical system, Jun 30, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE WESTGATE CHRYSLER DODGE RAM LOCATED AT 6421 OLD WESTGATE RD, RALEIGH, NC 27617, WHERE THE FUEL PUMP WAS REPLACED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jun 29, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN CHRYSLER DODGE JEEP RAM FIAT OF CHATTANOOGA (2120 CHAPMAN RD, CHATTANOOGA, TN 37421) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel system, Gasoline, Electrical system, Jun 29, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. BLUEBONNET JEEP LOCATED AT 283 IH 35 EAST, NEW BRAUNFELS, TX 78130, WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jun 24, 2020
MY 2012 JEEP GRAND CHEROKEE SRT8 IS HAVING FUEL PUMP PROBLEMS, IT IS STALLING WHILE RUNNING AND STUTTERING WHEN PRESSING THE GAS, MORE SPECIFICALLY HAPPENS WHILE MERGING ON HIGHWAY AND ACCELERATING. I TOOK IT TO THE DEALERSHIP AND THEY NOTIFIED ME OF THERE BEING A RECALL ON THE PUMP AND THERE ISN'T A FIX FOR IT. ALSO NOTIFIED ME THAT I CAN NOT REGISTER OR SELL THE VEHICLE WITH THIS PROBLEM. *TR
Air bags, Jun 23, 2020
WAS DRIVING ON THE HIGHWAY AND THE PASSENGER SIDE AIR BAG ACTIVATED ON ITS OWN. CAR WAS NOT IN AN ACCIDENT AND DID NOT HIT A BUMP, POTHOLE, ETC. THIS IS A HUGE CONCERN AND NOW I'M BEING TOLD I NEED TO PAY FOR IT DEPLOYING. LUCKILY NO ONE WAS IN THE FRONT SEAT WHEN THIS OCCURRED. THIS SHOULD BE A RECALL. *TR
Electrical system, Engine, Jun 22, 2020
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THE WHILE HIS SISTER WAS DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. ADDITIONALLY, THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO SOUTHERN CHRYSLER JEEP - GREENBRIER (414 S. MILITARY HWY, CHESAPEAKE, VA 23320, (757)424-4600) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THREE TIMES HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Electrical system, Jun 22, 2020
MY VEHICLES RECALL CANNOT BE FIXED BECAUSE RECALL PART IS NOT AVAILABLE. THEY HAVE APPARENTLY NOT CREATED A WORKING RECALL PART YET. MY VEHICLE HESITATES TO TURN ON JUST LIKE IT DID BEFORE WHEN THE RECALL HAD TO BE FIXED FOR THE SECOND TIME AROUND. I HAVE REACHED OUT TO JEEP AND CHRYSLER NUMEROUS TIMES WITH NOT MUCH HELP. THEY TELL ME TO CONTACT DEALER FOR TEMPORARY FIX, DEALER TELLS ME THERE IS NO PART AVAILABLE FOR TEMPORARY FIX. I HAVE BEEN TRYING TO GET SOMETHING DONE FOR OVER 6 MONTHS NOW WITH NO HELP. IT IS VERY DISTURBING TO KNOW THAT MY VEHICLE MAY STALL OUT WHEN I AM GOING DOWN THE HIGHWAY WITH MY FAMILY IN OUR FAMILY VEHICLE. THE VEHICLE IS STARTING TO SHOW THE PROBLEM OF THE RECALL AGAIN. SOMETIMES IS DOESN'T EVEN START AT ALL IT JUST TRIES TO START THE ENGINE.I HAD CALLED BACK IN JANUARY 2020 AND WENT IN LOOPS WITH THE COMPANY ON BORROWING A CAR UNTIL MINE WAS FIX AND THEY DID NOT SEEM TO CARE ABOUT MY FAMILIES SAFETY AT ALL. *TR