2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Engine, Fuel/propulsion system, Sep 4, 2020
2012 JEEP GRAND CHEROKEE. IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL NHTSA RECALL #19V-813 & MANUFACTURER RECALL #V62. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. JEEP HAS EXPERIENCED SHUT-OFF WHILE DRIVING ON FREEWAY BUT NOBODY INJURED. BROUGHT VEHICLE TO DEALER AND THEY REPLACED FUEL RELAY AGAIN BUT WAS INFORMED THAT THERE IS STILL NO PART OR FIX FROM MANUFACTUER.
Electrical system, Sep 4, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. BILL LUKE CHRYSLER JEEP DODGE RAM (2425 W. CAMELBACK RD, PHOENIX, AZ 85015) WAS CONTACTED AND THE VEHICLE WAS TAKEN THE VEHICLE TO HAVE A TEMPORARY FUEL PUMP INSTALLED IN THE VEHICLE. DESPITE THE TEMPORARY REPLACEMENT, THE FAILURE PERSISTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Electrical system, Engine, Fuel/propulsion system, Sep 3, 2020
I WAS PASSING A SLOW MOVING TRUCK ON A 2 LANE HIGHWAY WHEN MY JEEP LOST POWER FOR SEVERAL SECONDS. I CAME VERY CLOSE TO A HEAD ON COLLISION. THE JEEP HAS HAD A NO START PROBLEM SINCE I PURCHASED IT 5 YEARS AGO. IT HAS BEEN IN DEALERSHIP SERVICE DEPARTMENTS MULTIPLE TIMES FOR THE ISSUE WITH NO RESOLUTION WHEN STILL UNDER WARRANTY. ALL ONLINE RESEARCH POINTS TO A DEFECTIVE TIPM AND THERE ARE RELATED RECALLS. THE CURRENT OPEN SAFETY RECALL IS NUMBER V62 WITH FCA FOR THE FUEL PUMP RELAY WHICH IS PART OF THE TIPM. THE LOSS OF POWER IS ONE ISSUE THAT CAN BE CAUSED BY THE FAULTY TIPM, AS WELL AS THE NO START PROBLEM MY JEEP HAS HAD THE ENTIRE TIME I'VE OWNED IT. I CONTACTED FCA RECALL ASSISTANCE CENTER AND OPENED A CASE, INFORMING THEM THAT I ALMOST HAD A HEAD ON COLLISION DUE TO THEIR DEFECTIVE PRODUCT WITH AN OPEN RECALL. THEY TOLD ME THERE WAS NOTHING THEY COULD DO BUT NOTIFY ME WHEN A FIX WAS AVAILABLE. THIS RECALL WAS ISSUE ALMOST A YEAR AGO AND INVOLVES LIFE SAFETY. I HAVE NO CHOICE BUT TO CONTINUE DRIVING A VEHICLE THAT ALMOST KILLED ME 2 DAYS AGO BECAUSE FCA REFUSES TO FIX A DEFECTIVE PART FOR SEVERAL YEARS.
Electrical system, Sep 2, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITH THE BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY AN UNKNOWN DEALER HOWEVER, THE FAILURE RECURRED. THE CONTACT CALLED DAVID CHRYSLER DODGE JEEP RAM LOCATED AT 1801 US-202, GLEN MILLS, PA 19342, (610) 358-5300, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 78,000.
Electrical system, Engine, Sep 1, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE HESITATED TO START HOWEVER, WAS STARTED AFTER SEVERAL ATTEMPTS. THE CHECK ENGINE AND AIR BAGS WARNING LIGHTS WERE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PIEDMONT CHRYSLER DODGE JEEP RAM (4015 CLEMSON BLVD, ANDERSON, SC 29621 (864) 305-4234) WHO STATED THAT THE REMEDY PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Fuel/propulsion system, Aug 31, 2020
VEHICLE SHUTS OFF AFTER STARTING, TICKING FROM ENGINE AT RANDOM SPEEDS, RUNS ROUGH AT RANDOM SPEEDS DURING DIFFERENT TIMES. I TOOK IT TO MY DEALER BECAUSE OF THIS AND THEY SAID THAT IT SOUNDS LIKE THE FUEL PUMP RELAY IS FAILING AND CAN CAUSE ME TO CRASH/STOP IN THE MIDDLE OF THE ROAD SUDDENLY AND THAT THERES BEEN A RECALL FOR THIS FOR ALMOST A YEAR BUT THEY CANT HELP ME OR FIX MY CAR BECAUSE THERES NO PARTS. I AM NOW AFRAID TO DRIVE AT ALL
Suspension, Power train, Seats, Aug 29, 2020
4X4 ACTIVATE ALWAYS IN CITY STREET. SEAT BOTH FRONT VINIL BROKE, FLUID WATER ON THE ROOF BACK WHEN RAININ . SISTEM HIDRAULIC DONT LOWER THE JEEP. DIFICULT TO STARTER.
Electrical system, Exterior lighting, Aug 22, 2020
YO VENIA DE UNA CITA ENTONCES PASE A UNA TIENDA Y APAGUE LA CAMIONETA DESPUS QUE REGRESE A LA CAMIONETA AL INTENTAR ENCENDERLA, LA CAMIONETA NO ENCEDIA HASTA QUE SEGU INTENTANDO COMO A EL TERCER INTENTO ENCENDI Y SIGUI FUNCIONANDO CON NORMALIDAD EL PROBLEMA AQU ES QUE NO ME MARCA NINGN CDIGO DE ERROR Y DESPUS DE ESA FECHA ME CONTINA FALLANDO DE LA MISMA FORMA SOLO QUE CADA VEZ ES MS FRECUENTE
Electrical system, Aug 21, 2020
TLA* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452; (877) 475-0721) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT AND WIFE BOTH HAD EXPERIENCED A FAILURE. VINE TOOL CONFIRMS PARTS NOT AVAILABLE. *DAD CONSUMER STATED VEHICLE WOULD STALL WHEN PULLING AWAY FROM THE STOP SIGN LEAVING THEM BROADSIDE TO ONCOMING TRAFFIC.*JB
Electrical system, Aug 21, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. SOON AFTER RECEIVING THE LETTER, THE CONTACT STATED THAT THE VEHICLE WOULD SHUTOFF WITHOUT WARNING SOON AFTER START-UP. HE ALSO STATED THAT AN ABNORMAL TICKING NOISE COULD BE HEARD UPON START OF ENGINE. THE NOISE WOULD CONTINUE WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE FAILURE COULD POSSIBLY BE LINKED TO THE FUEL PUMP RELAY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER HAD BEEN NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Aug 18, 2020
THE FUEL GAUGE ON MY VEHICLE WAS NOT WORKING. I TOOK THE CAR TO BERGLUND JEEP CHRYSLER DODGE RAM DEALERSHIP IN ROANOKE, VA FOR RECALL 19V-813 (MANUFACTURER RECALL V62), JUST IN CASE THE FUEL PUMP RELAY WAS CAUSING THE ISSUE. THEY REFUSED TO PERFORM THE RECALL DUE TO LACK OF AVAILABILITY OF THE PART, THOUGH I WAS TOLD THAT THE PART WOULD TAKE 5-7 DAYS TO ARRIVE WHEN I MADE THE INITIAL APPOINTMENT. THEY ALSO DID NOT PERFORM AN INTERIM REPAIR TO ADDRESS FUEL PUMP FAILURE (THEY OFFERED TO FIX THE FUEL PUMP FOR $2100). THE DEALERSHIP REFUSED ANY FURTHER COMMUNICATION TO ADDRESS MY QUESTIONS AND CONCERNS ABOUT THE RECALL/WHEN THE PART WOULD BE AVAILABLE.
Electrical system, Aug 17, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel system, Gasoline, Aug 17, 2020
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Fuel system, Gasoline, Aug 12, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED SHAKER'S CHRYSLER DODGE JEEP RAM (1230 MAIN ST, WATERTOWN, CT 06795, (860) 417-1000) WHERE THEY INFORMED THE CONTACT THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NOT A TIME FRAME FOR THE PARTS TO BE AVAILABLE. VIN TOOL CONFIRM PARTS NOT AVAILABLE.*DT*AS
Fuel/propulsion system, Aug 12, 2020
V62 FUEL PUMP RELAY RECALL WAS ISSUED IN NOVEMBER, 2019. RECALL STATED FAILURE OF V62 COULD CAUSE THE3 VEHICLE ENGINE TO STOP WORKING. IT IS NOW TEN MONTHS LATER, AND FCA STILL DOES NOT HAVE THE REMEDY.
Power train, Engine, Aug 11, 2020
A FUEL PUMP RELAY FAILURE RESULT IN A NO-START CONDITION.
Engine, Fuel/propulsion system, Aug 9, 2020
JEEP SENT A RECALL NOTICE WITHOUT HAVING A SOLUTION ON HAND. IT HAS BEEN 10 MONTHS SINCE THE RECALL. FUEL PUMP RELAY FAILURE CAN CAUSE MAJOR ACCIDENTS. MY VEHICLE HAS HAD CHECK ENGINE LIGHT SPONTANEOUSLY COME ON. I TOOK IT TO JEEP DEALERSHIP FOR A FIX AND THEY REFUSE TO DO ANYTHING ABOUT IT. I HAVE A SMALL CHILD IN THE SUV MOST OF THE TIME AND I AM CONCERNED FOR THE SAFETY OF THE CHILD. JEEP IS NOT WILLING TO WORK WITH ME ON A SOLUTION TO EITHER FIX THE VEHICLE OR SUPPLY A TEMPORARY REPLACEMENT UNTIL MY VEHICLE IS FIXED. PLEASE HELP!
Engine, Aug 6, 2020
AT APPROXIMATELY 120K MILES I BEGAN TO NOTICE A SLIGHT TICK COMING FROM THE DRIVER SIDE OF THE MOTOR. OVER THE NEXT 5K MILES I CHANGED THE OIL SEVERAL TIMES, SWAPPED PLUGS, COIL PACKS AND INJECTORS TO RULE OUT ANY POTENTIAL ISSUES. I ALSO DID A VISUAL INSPECTION OF THE EXHAUST MANIFOLDS. THE PROBLEM PERSISTED AND GOT WORSE. THERE WAS ALSO A CONSISTENT HESITATION UNDER MEDIUM TO HEAVY THROTTLE INPUT. I'M NOW AT 126K MILES AND HAD A CHECK ENGINE LIGHT - P0303 FOR CYLINDER 3 MISFIRE. I HAVE STARTED DISASSEMBLING THE MOTOR AND NOTICED THE LIFTER HAS SEIZED AND STARTED DESTROYING THE CAMSHAFT.
Electrical system, Aug 6, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB CONSUMER STATED IT HAS BEEN HAPPENING MORE FREQUENTLY AND HAS NOT BEEN REPAIRED.*JB
Electrical system, Aug 4, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SHIVELY MOTORS DODGE CHRYSLER JEEP RAM OF SHIPPENSBURG (608 W KING ST, SHIPPENSBURG, PA 17257, (717) 532-4136) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Service brakes, Hydraulic, Fuel system, Gasoline, Service brakes, Jul 31, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, SHE FELT A VIBRATION UNDER THE FRONT DRIVER'S SEAT. THE CONTACT STATED WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE WHILE THE RPM REVVED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT STATED THAT THE FAILURES WERE EXPERIENCED 3 TIMES. THE CONTACT ALSO STATED THAT ON SEVERAL OCCASIONS THE VEHICLE FAILED TO START, WITH AN ABNORMAL FUEL ODOR. THE VEHICLE WAS TAKEN TO VIVA DODGE CHRYSLER JEEP RAM LOCATED AT 8434 GATEWAY BLVD E, EL PASO, TX 79907, (915) 834-6300, WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Fuel system, Gasoline, Jul 28, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRIME CHRYSLER DODGE JEEP RAM (824 PORTLAND RD DIRECTIONS SACO, ME 04072-9672, (207) 282-4101) WAS CONTACTED AND CONFIRMED THAT THE REMEDY PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jul 27, 2020
MY CAR CONTINUES TO HAVE INTERMITTENT ISSUES WITH START. BUT I AM MOST CONCERNED ABOUT THE POTENTIAL FOR THE JEEP TO STALL AND CRASH WHILE THE IN DRIVING. I AM RISKING THE LIVES AND THE LIFE OF FAMILY AND FRIENDS EACH TIME I DRIVE THIS JEEP. THIS FULE PUMP RELAY SWITCH RECALL (V62) (NHTSA 19V-813) WAS ISSUED BACK IN NOVEMBER 2019. MY COMMUNICATIONS WITH KOONS CHRYSLER IN TYSONS CORNER VIRGINIA AND MOPAR HAVE NOT PRODUCED POSITIVE RESULT. THEY WILL NOT PROVIDE WITH A DATE FOR RESOLUTION. THIS IS MY ONLY TRANSPORTATION, SO I HAVE NO OTHER OPTIONS FOR TRANSPORTATION. I PRAY EACH TIME I DRIVE THIS VEHICLE THAT ME, AND MY PASSENGERS MAKE IT TO AND FROM OUR DESTINATIONS SAFELY. PLEASE HELP ME
Electrical system, Engine, Jul 27, 2020, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING HOME THE ALTERNATOR FAILED AND CAUGHT ON FIRE. THE CONTACT PULLED OVER INTO A TIRE STOP AND THEY PUT OUT THE FIRE. THE VEHICLE WAS THEN TOWED TO A DEALER CLASSIC CHRYSLER DODGE JEEP RAM FIAT OF ARLINGTON (1111 I-20 FRONTAGE RD, ARLINGTON, TX 76018 682-206-3532). THEY STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THEY REPLACED THE ENGINE AND THAT CAUSED DAMAGE TO THE VEHICLE COMPUTER. THE BURNT ALTERNATOR AND PCM WERE REPLACED AS WELL. THESE REPAIRS WERE AT THE CONTACT'S EXPENSE. THE MANUFACTURER STATED THE SAME THAT THERE WAS NO RECALL AND GAVE THE CONTACT A CASE NUMBER. THEY CALLED THE CONTACT BACK LATER AND SAID THEY WOULD NOT DO ANYTHING ELSE FOR THE CONTACT. THE FAILURE MILEAGE WAS 140,000. *BF *AS
Electrical system, Engine, Jul 24, 2020
TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 50-55 MPH, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM (1130 AUTO MALL DR, LANCASTER, CA 93534(661) 948-8411) WHO STATED THAT THE REMEDY PARTS WERE NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE *BF *AS