2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, Engine, Feb 5, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE ENGINE TURNED OVER BUT FAILED TO START. THE THROTTLE CONTROL WARNING INDICATOR LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE LOCAL DEALER NOR MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 90,000. (RECALL RELATED INCIDENT) TS
Electrical system, Feb 5, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WAS UNABLE TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED WHILE ATTEMPTING TO START THE VEHICLE. AFTER SEVERAL MORE ATTEMPTS, THE VEHICLE STARTED AND WAS TAKEN TO JONES JUNCTION DEALER, LOCATED AT 1508 BEL AIR RD, BEL AIR, MD 21014, WHERE IT WAS CONFIRMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE SERVICE TECHNICIAN REPLACED THE BATTERY. THE FAILURE RECURRED AND THE FUEL PUMP WAS REPLACED AT THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT WAS CONCERNED ABOUT THE PART NOT BEING AVAILABLE AND WAS TOLD TO CALL THE MANUFACTURER AT: 800-853-1403. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Feb 4, 2020
TL- THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE HESITATE AND FAILED TO ACCELERATE. NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO PLANET CHRYSLER JEEP DODGE RAM DEALER, (400 E CENTRAL ST, FRANKLIN, MA 02038, (508) 520-1550) BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER; 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT PART WAS NOT AVAILABLE FOR THE REPAIR. THE PART NEEDED FOR THE REPAIR WILL BECOME AVAILABLE WITHIN A YEAR AND WAS PROVIDED CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMED PART NOT AVAILABLE. AW
Power train, Feb 3, 2020
JUST RECENTLY BOUGHT THE CAR WITH 50,000 MILES ON IT CAR IS IN GOOD CONDITION BUT ONLY A MONTH AFTER I PURCHASED IT A LIGHT SAYING ' SERVICE 4WD' HAS POPPED UP ON MY DASH AND IVE TAKEN IT TO SEVERAL DEALERS AND THEY SAY ITS NEEDS A NEW TRANSFER CASE AND IS A COMMON PROBLEM WITH THESE CARS. IF IT IS A COMMON PROBLEM THEN WHY HAS THERE NOT BEEN A RECALL ON IT, IT IS PRETTY RIDICULOUS AS MUCH AS PEOPLE PAY FOR A CAR AND THE PROBLEMS THAT GO WRONG WITH IT AND THE MANUFACTURER CANT EVEN FIX THERE OWN PROBLEMS ON THE CARS THAT BUILT! THERE SHOULD BE A RECALL FOR THIS PROBLEM AS IT IS NOT A CHEAP FIX AND IS OBVIOUSLY A PROBLEM WITH THE MANUFACTURING WHEN THE CAR WAS BUILT. I AM DISGUSTED WITH HOW [XXX] AND UNRELIABLE CARS ARE NOW A DAYS, SOMETHING NEEDS TO BE DONE! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Jan 31, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PRESSING THE PUSH START BUTTON, THE ENGINE WOULD NOT CRANK OR OPERATE AS NEEDED. NO WARNING LIGHT WAS ILLUMINATED WHILE THE FAILURE OCCURRED. THE CONTACT TOWED THE VEHICLE TO (BACHMAN CHRYSLER DODGE JEEP RAM 630 BROADWAY ST, JEFFERSONVILLE, IN 47130) WHERE THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS SUBJECTED TO: NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, AND THE CONTACT WAS INFORMED THAT THE FAILURE ALSO OCCURRED WITH THE FUEL PUMP RELAY. THE CONTACT WAS INFORMED THAT THE REPAIR PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Jan 27, 2020
2012 GRAND CHEROKEE V6. TRANSMISSION RANDOMLY SLIPS TO NEUTRAL WHILE STILL IN DRIVE WITHOUT WARNING. MOSTLY WHILE STOPPED FOR LIGHT OR SIGN. SHIFTING TO NEUTRAL AND BACK TO GET IT INTO DRIVE AGAIN. NO SIGNS OF SHIFTING, SOUNDS, LURCHING, BUMPS OR GRINDING. SMOOTH AS CAN BE, ONLY WAY I CAN TELL IS THE CAR ACCELERATES. REPAIR SHOP CANNOT FIND A PROBLEM.
Electrical system, Jan 27, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE APPROACHING A STOP SIGN THE BRAKE PEDAL WAS DEPRESSED, AND THE VEHICLE CEASED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED THE FAILURE WAS EXPERIENCED 9 TIMES IN THE LAST 3 MONTHS. THE VEHICLE WAS TAKEN TO BURDICK DODGE CHRYSLER JEEP RAM LOCATED AT 5885 CIR DR E #335, CICERO, NY 13039, AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE PARTS DISTRIBUTION DISCONNECT. THE MANUFACTURER NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 111,000.
Electrical system, Jan 26, 2020
BEGAN HAVING ISSUE WITH VEHICLE NOT STARTING ON FIRST PUSH OF "START" BUTTON, AND VEHICLE STARTING THEN STALLING. RECEIVED RECALL NOTICE 19V-813 WHICH DESCRIBES THIS SAME ISSUE. CALLED LOCAL DEALER (ROYAL CHRYSLER MOTORS, OWEGO, NY 13827) AND ASKED IF THERE WAS AN INTERIM SOLUTION BECAUSE THE RECALL NOTICE SAYS THE REMEDY IS NOT YET AVAILABLE. THE DEALER SAID THEY WERE AWARE OF THE RECALL, BUT NO INTERIM SOLUTION IS AVAILABLE. ASKED WHAT WOULD HAPPEN IF MY CAR WOULD NOT START OR QUIT AND WOULD NOT RESTART. THE DEALER DID NOT HAVE ANY SUGGESTIONS. THE RECALL NOTICE SAYS I COULD BE REIMBURSED IF I PAID TO HAVE THIS SPECIFIC ISSUE REPAIRED. IT IS A CONTRADICTION TO SAY NO REMEDY IS AVAILABLE, BUT IF I HAVE APPLIED A REMEDY IT WOULD BE REIMBURSED. I AM AFRAID OF HAVING THE VEHICLE STALL WHILE DRIVING AND CAUSING A CRASH. PLEASE HELP GET THIS RESOLVED.
Engine, Fuel/propulsion system, Jan 26, 2020
ENGINE STALLED WHILE IN MOTION ON US HIGHWAY 101 ON 11/7/19; FORTUNATELY NO CRASH OCCURRED. WE TOOK INTO MECHANIC AT JEEP SANTA MARIA; THEY HAD IT ALL WEEK FROM 11/8/19 TO 11/15/19 AND SAID IT WAS FINE. IT APPEARS THIS WAS CAUSED BY A FAULTY PART THAT WAS INSTALLED PURSUANT TO A PREVIOUS RECALL THAT FCA HAS BEEN INVESTIGATING SINCE 2018. WE ARE ANXIOUS TO HAVE THIS OPEN NHTSA CAMPAIGN NUMBER:19V813000 RESOLVED ASAP.
Fuel system, Other, Electrical system, Fuel/propulsion system, Jan 23, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE FUEL PUMP BECAME INOPERABLE DUE TO SILICONE CONTAMINATION. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. STEVENS CREEK CHRYSLER JEEP DODGE RAM LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129 (408) 248-1800, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE PART TO FIX THE VEHICLE WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *BF*JB
Electrical system, Exterior lighting, Other or unspecified, Jan 23, 2020, fire
WHILE IN MOTION, SMOKE STARTED COMING OUT OF THE FRONT PART OF THE ROOF INSIDE THE VEHICLE. AFTER A COUPLE OF MINUTES, THE PASSENGER SIDE VISOR BEGAN MELTING OF ITS HINGE UNTIL IT FELL OFF, THEN A FLAME BEGAN TO COME OUT OF THE HOLE WHERE THE SUN VISOR IS ATTACHED. THIS OCCURRED EVEN AFTER VISORS WERE CHANGED DUE TO PREVIOUS RECALL.*JB
Other or unspecified, Fuel/propulsion system, Jan 22, 2020
I HAVE HAD A PROBLEM WITH MY CAR STALLING RANDOMLY SINCE THE DAY I BOUGHT IT BRAND NEW OFF THE LOT. I HAVE BEEN COMPLAINING TO THE DEALERSHIP FOR 8 YEARS NOW AND THEY HAVE NEVER ONCE OFFERED TO FIX IT. THEY KEPT TELLING ME NOTHING WAS WRONG WITH MY CAR. THE LAST TIME I TOOK MY CAR IN FOR RANDOMLY STALLING (WHILE ON THE FREEWAY), MY WARRENTY HAS JUST EXPIRED AND THEN THEY TOLD ME I HAD TO REPLACE MY ENTIRE FUEL PUMP SYSTEM. NOW A FEW WEEKS AGO I RECEIVED A RECALL ABOUT MY FUEL PUMP SYSTEM SAYING DO NOT DRIVE YOUR VEHICLE BEAUCSE ITS UNSAFE. THE MANUFACTURE HAS TOLD ME THEY WILL NOT SUPPLY ME WITH A RENTAL CAR, PUBLIC TRANSPORTATION PASS NOR WILL THEY REIMBURSE ME FOR RIDESHARE SERVICES. I HAVE HAD NOTHING BE PROBLEM AFTER PROBLEM WITH THIS CAR I BOUGHT BRAND NEW OFF THE LOT. NOW THEY ARE TELLING ME NOT TO DRIVE IT UNTIL ITS FIXED BUT CANT TELL ME WHEN THEY CAN FIX IT. THIS IS ABSURD. MY DASH BOARD IN MY CAR ALSO WAS DEFECTIVE (THE LEATHER COVERING IT SHRUNK AND PEELED UP). THE MANUFACTURE TOLD ME IT WAS "COSMETIC" AND THEY WOULD NOT COVER IT SO AFTER YEARS OF COMPLAINING, I FINALLY JUST PAID FOR A WHOLE NEW DASH BOARD MYSELF OUT OF MY OWN POCKET. NOW THEY JUST SENT ME A RECALL FOR THIS PART AND I'VE ALREADY PAID FOR IT. HOW CAN YOU HELP? (RECALL RELATED INCIDENT) TS
Electrical system, Jan 21, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE SHUT DOWN WITHOUT WARNING. THE VEHICLE RESTARTED AFTER A WHILE. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE BAYIRD DODGE CHRYSLER JEEP RAM DEALER (870-222-0186, LOCATED AT 3910 E MAIN ST, BLYTHEVILLE, AR 72315) ) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Jan 21, 2020
TL* THE CONTACT OWNS 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE GLENN E THOMAS DODGE CHRYSLER JEEP DEALER (562-426-511, LOCATED AT2100 SPRING ST, SIGNAL HILL, CA 90755) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel system, Gasoline, Electrical system, Jan 21, 2020
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED WIN MODULE WAS INOPERABLE AT TIMES. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILURE. *JS
Fuel/propulsion system, Jan 15, 2020
STARTER OR GAS PUMP IT DOESNT WORK PROPERLY
Engine, Jan 14, 2020
THE ENGINE UNEXPECTEDLY STOPS RUNNING WHEN SLOWING TO A STOP. STARTED A FEW MONTHS AGO BUT NOW IS HAPPENING ALMOST DAILY. THE VEHICLE IS DANGEROUS AT THIS POINT AS THERE HAVE BEEN A FEW CLOSE CALLS IN TRAFFIC WHEN THIS HAPPENS. THE DEALER SAYS JEEP IS WORKING ON IT BUT THERE IS NO SOLUTION. IT'S BEEN MONTHS WITH "NO SOLUTION". THIS IS DANGEROUS! THERE'S GOING TO BE AN ACCIDENT. SURELY JEEP CAN COME UP WITH SOMETHING TO RESOLVE THIS BEFORE SOMEONE DIES.
Electrical system, Jan 13, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S PUSH START FEATURE WOULD NOT OPERATE AFTER MULTIPLE ATTEMPTS. THE CONTACT STATED THAT IN ORDER TO START THE VEHICLE, HE WOULD HAVE TO TAP THE ACCELERATOR MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS CURRENTLY UNDER NHTSA CAMPAIGN NUMBER: 19V-813000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS FOR THE RECALL REMAIN UNAVAILABLE. THE VEHICLE HAD NOT BEEN TAKEN TO BE SERVICED AND THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Electrical system, Jan 13, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH ON THE FREEWAY, THE VEHICLE STALLED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD AND ATTEMPTED TO TURN THE VEHICLE OFF AND BACK ON WHICH FAILED FOR ABOUT 2 HOURS. AAA WAS CONTACTED AND MANUALLY STARTED THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. HOWEVER, THE PARTS TO DO THE REPAIR WAS NOT AVAILABLE AS WELL AS THE REMEDY. THE DEALER ADAMS CHRYSLER DODGE JEEP RAM LOCATED AT 1797 WEST ST, ANNAPOLIS, MD 21401; (410) 263-2341 WAS CONTACTED AND CONFIRMED NO REMEDY FOR THE RECALL REPAIR WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000. (RECALL RELATED INCIDENT) TS
Structure, Jan 8, 2020
THE LEATHER DASHBOARD STARTING TO BUCKLE ABOUT 2 YEARS AGO AND HAS MULTIPLE BUCKLES ACROSS THE DASHBOARD. IT HAS BEGUN TO ROLL UP ON THE EDGES OF THE DASHMBOARD ALONG THE FRONT WINDSHIELD. THIS IS MAKING IT DIFFICULT TO HAVE FULL VIEW OF THE ROAD.
Vehicle speed control, Engine, Fuel/propulsion system, Jan 7, 2020
MY GRAND CHEROKEE HAS STALLED SEVERAL DOZEN TIMES OVER THE PAST FEW YEARS AND THE DEALER CAN'T FIX IT. THE CAR STALLS WHEN SLOWING TO A STOP OR TURNING THROUGH AN INTERSECTION BUT WE CAN'T DUPLICATE THE PROBLEM AT THE SERVICE CENTER. THE DEALER KEPT THE CAR FOR NEARLY A MONTH TRYING TO DUPLICATE THE PROBLEM BUT COULD NOT, BUT I HAVE KEPT RECORDS OVER THE PAST YEAR OF ALL STALLS AND THE CONDITIONS AND THE ONLY CONDITION THAT REMAINS CONSTANT IS THAT I AM QUICKLY BRAKING FROM 40 MPH OR FASTER OR I AM BRAKING WHILE TURNING. INITIALLY IT ONLY OCCURRED WHILE TURNING LEFT, BUT NOW IT OCCURS WHILE TURNING RIGHT AND WHILE BRAKING QUICKLY WHILE GOING STRAIGHT. I HAVE BEEN IN SEVERAL NEAR MISSES DUE TO LOSING POWER STEERING AND BRAKES AND I AM TO THE POINT TO WHERE I CAN'T ALLOW ANYONE BUT ME TO DRIVE THE CAR DUE TO THE SAFETY FACTOR. TWICE I ALMOST HIT A CAR WHILE TURNING AND ONCE A BIG RIG ALMOST HIT ME IN THE SIDE AS THE CAR STALLED MID-INTERSECTION OF A SIX LANE HIGHWAY. THE CAR IS STILL UNDER CHRYSLER'S WARRANTY, AND AS NOTED, THE DEALER HAS TRIED TO FIX THE PROBLEM, BUT HAS FAILED TIME AFTER TIME. THE PROBLEM HAS OCCURRED DOZENS OF TIMES BUT THE LATEST TIME WAS TODAY, AT WHICH POINT I DECIDED TO SUBMIT THIS COMPLAINT. ALTHOUGH I CAN'T DUPLICATE THE PROBLEM ON DEMAND, THERE ARE 3LOCATIONS WHERE IT MOST OFTEN OCCURS, AND IT MOST OFTEN OCCURS IN THE MORNING. THE FIRST LOCATION IS ABOUT 2.5 MILES FROM MY HOUSE, AND THE OTHER TWO ARE 5 MILES EACH FROM MY HOUSE. TWO OF THE THREE LOCATIONS ARE AT INTERSECTIONS WITH RED LIGHTS, WHILE THE THIRD IS SIMPLY THE LOCATION OF WHERE I WORK WHERE IT HAS STALLED MULTIPLE TIMES WHILE JUST TURNING INTO THE DRIVEWAY. IT ALSO HAS STALLED SEVERAL TIMES WHILE COMING HOME OR JUST DRIVING AROUND OR ON VACATION. DEALER HAS REPLACED FUEL PUMP RELAY, WIRING, AND SOME EMISSION CONTROL PARTS.
Air bags, Jan 6, 2020
PASSENGER AIRBAG INDICATOR LIGHT TURNS ON AND OFF AT RANDOM TIMES WHILE VEHICLE IS DRIVEN OR PARKED. SOMETIMES IT REPEATEDLY TURNS ON AND OFF IN A FEW MINUTES. IT WILL HAPPEN IF SOMEONE IS IN THE PASSENGER SEAT OR NOT.
Fuel/propulsion system, Jan 6, 2020
RECALL NOTICE V-62 SINCE 11/01/2019 FUEL PUMP RELAY IF BAD CAR WILL STOP CAUSE A CRASH
Electrical system, Engine, Jan 3, 2020
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). WHILE DRIVING VARIOUS SPEEDS, BRAKING, OR MAKING TURNS, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LEN STOLER CHRYSLER DODGE JEEP RAM (1001 BALTIMORE BLVD, WESTMINSTER, MD 21157, (410) 876-8800) AND HERITAGE CHRYSLER DODGE JEEP RAM OWINGS MILLS (11212 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (866) 771-8050), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 75,000.
Steering, Electrical system, Fuel/propulsion system, Jan 1, 2020, crash
MY JEEP ALL OF A SUDDEN STALLED RIGHT BEFORE A SHARP CORNER CAUSING PANIC AND LOSS OF CONTROL OF THE VEHICLE. MY FAMILY IS SCARRED AND MY WIFE DOES NOT TRUST DRIVING THE VEHICLE ESPECIALLY AFTER NOT EVEN A WEEK LATER WE RECEIVED A RECALL LETTER STATING VEHICLE CAN STALL BUT THERE'S NO SOLUTION!!!! WHEN THE JEEP STALLED I DROVE INTO A DITCH UNABLE TO OVER POWER THE ALL OF A SUDDEN TIGHT STEERING AND NOW I HAVE SUSPENSION PROBLEMS!