2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Engine, Dec 30, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, GRAY SMOKE APPEARED UNDER THE HOOD. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Engine, Fuel/propulsion system, Dec 26, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE STALLED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL PUMP). THE CONTACT SPOKE WITH AN UNKNOWN DEALER AND WAS INFORMED TO WAIT ON THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR AND ADVISED THE CONTACT THAT THEY MAY NEED TO REPLACE THE FUEL PUMP; HOWEVER, IT MAY NOT CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Dec 24, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE RANDOMLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO BZ MOTORS (6801 WEST BRANCH HWY, LEWISBURG, PA) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Service brakes, Dec 24, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT APPLIED THE PARKING BRAKE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JONES JUNCTION CHRYSLER DODGE JEEP RAM (1510 BEL AIR RD, BEL AIR , MD 21014, (410) 879-6400) WHERE A TEST DRIVE WAS COMPLETED. THE DEALER NOTICED FAILURE WITH THE BRAKE PEDAL, BUT A FAILURE CODE COULD NOT BE FOUND. THE TECHNICIAN INFORMED THE CONTACT TO BRING THE VEHICLE BACK WHEN THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO PURCHASING THE VEHICLE, IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE RECALL REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,738.
Electrical system, Engine, Fuel/propulsion system, Dec 23, 2019
VEHICLE STALLS WHILE RUNNING AT VARIOUS SPEEDS AND AT TIMES WILL NOT START. THE TRANSMISSION PERIODICALLY MISSES AND MAKES HARD KNOCKING SOUND. STARTED DOING THIS 2017
Electrical system, Dec 23, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. UPON CONTACTING NHTSA, THE CONTACT WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE; HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Electronic stability control (ESC), Dec 23, 2019
MY CAR IS KEEP ACTING IN VERY WEIRD WAY,, BUT LAST TIME MAKE ME VERY VERY FEAR TO DRIVE IT. AND I FACE THIS SITUATION MANY TIME THIS YEAR, THE PROBLEM IS APPEARS FEW TIMES AND I SEND IT FOR FIXING BUT STILL NO ONE FOUND THE EXACT REASON OF THE PROBLEM, STILL I AM FACING THIS PROBLEM EVERY AROUND 3 WEEKS. I AM SO TERRIFIED TO DRIVE MY JEEP. I LOVE IT SO MUCH & HAVE IT FOR 4 YEARS BUT THIS YEAR I START TO HAVE A VERY SERIOUS ISSUES WITH MY CAR. THE PROBLEM IS: 1) WHEN I AM DRIVING IN THE HIGH WAY SUDDENLY MY CAR SWITCHED OFF AND ON AGAIN WITHOUT ANY REASON.( THIS HAPPENS MANY TIMES) 2) MY SEAT IS GOING FORWARD AND BACK WORD SUDDENLY ( HAPPENS TWICE) 3) THE 2 SIDED MIRRORS ON THE RIGHT AND LEFT CLOSING AD OPENING SUDDENLY WHEN I AM DRIVING. ( HAPPENS 3 TIMES) 4) THE LIGHT AT NIGHT CLOSING OR BECOME VERY LOW FOR FEW MINUTES WHILE DRIVING.(HAPPENS TWICE). THOSE PROBLEMS COMES AND DISAPPEARS SUDDENLY AND WHEN I SEND MY CAR FOR FIXING THEY MENTION ANOTHER ISSUES WHICH I ALWAYS PAY FOR IT.. BUT I HAVE ONLY THOSE PROBLEMS THAT APPEARS REPEATEDLY AND SUDDENLY. PLEASE NOTE THIS HAPPENS ONLY WHILE DRIVING. PLEASE PLEASE ADVICE ME.
Electrical system, Fuel/propulsion system, Dec 16, 2019
VEHICLE STALLS WITHOUT WARNING. VEHICLE IS IN MOTION, SLOWING TO TURN. USUALLY ON A RIGHT TURN NEAR BEGINNING OF TURN. POWER ASSIST STEERING AND BRAKING DISABLED. HAS HAPPENED APPROXIMATELY 10-12 TIMES SINCE PURCHASED IN FEBRUARY 2019. REPORTED TO DEALERSHIP ON MARCH 5, 2019, AT WHICH TIME WE WERE TOLD IT WAS A PREVIOUS RECALL AND THEY WOULD ORDER PARTS TO REDO RECALL. INFORMED TODAY THAT A NEW RECALL WAS ISSUED, BUT NO SOLUTION IS READY. REPORTING FOR NHTSA RECORDS.*DT *TR
Fuel system, Gasoline, Dec 5, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO SCRANTON DODGE (1146 WYOMING AVE, SCRANTON, PA), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER: 19V813000 (FUEL SYSTEM) WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.*CW *TR
Electrical system, Engine, Dec 4, 2019, fire
ALTANATER CAUGHT ON FIRE WHILE DRIVING RESULTING IN DAMAGES
Fuel/propulsion system, Dec 4, 2019
EMAIL 2 OF 2 HERE ARE MY PROPOSED SOLUTIONS: #1 CORPORATE PAYS THE DEALERSHIP TO FIX THE RECALL PROBLEM WITH THE FUEL PUMP RELAY ISSUE NOW WITH THE CURRENT PARTS THEY HAVE AND THEN THE DEALER WILL FIX IT AGAIN WHEN YOU GET THE CORRECT RECALL PARTS IN. YOU AS CHRYSLER CAN SORT IT OUT WITH THE DEALER AND I AS THE CUSTOMER AM NOT ASKED TO PAY FOR A RECALL. #2 IF MY CAR IS NOT ABLE TO BE REPAIRED UNTIL THE RECALL PARTS ARE AVAILABLE, THEN PROVIDE ME WITH A LOANER CAR UNTIL MY CAR IS REPAIRED. I EXPECT TO BE CONTACTED BY END OF BUSINESS DAY WITH YOUR PROPOSED RESOLUTION. [XXX] ON DEC 4, 2019, AT 10:48 AM, US CUSTOMER CARE <USCUSTOMERCARE@FCAGROUP.COM> WROTE:  [XXX]; HERE IS YOUR CASE [XXX]. THANK YOU, FCA CUSTOMER SERVICE--DOAA REF:_00DJ01QSDF._5003ZZC7YL:REF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Gasoline, Dec 4, 2019
EMAIL 1 OF 2 ATTACHED IS THE EMAIL I SENT TO CHRYSLER. PLEASE HELP. [XXX] FROM: [XXX] DATE: DECEMBER 4, 2019 AT 11:12:21 AM EST TO: US CUSTOMER CARE <USCUSTOMERCARE@FCAGROUP.COM>, [XXX] SUBJECT: [XXX] CASE NUMBER [XXX] [ REF:_00DJ01QSDF._5003ZZC7YL:REF ] RECALL 18V-813 RECALL INFO ATTACHED BELOW MY 2012 JEEP GRAND CHEROKEE VIN# [XXX] WAS TOWED TO ROUTE 46 JEEP IN LITTLE FALLS, NJ 4 DAYS AGO ON 11/30/19. MY JEEP STOPPED IN THE MIDDLE OF THE HIGHWAY SAT EVENING, I WAS NOT ABLE TO PULL OVER TO THE SHOULDER, I WAS ON A STEEP CURVE WITH CARS FLYING BY BEEPING AT ME. IT WAS TERRIFYING AND IS A SERIOUS SAFETY ISSUE. IT WAS DETERMINED AND DIAGNOSED BY THE DEALERSHIP THAT THIS IS DUE TO THE CURRENT RECALL OUT. MY CAR IS NOT DRIVEABLE UNTIL THIS RECALL IS REMEDIED AND THE DEALERSHIP INFORMED ME THAT THEY DO NOT HAVE THE PARTS TO REPAIR MY TRUCK. IT IS DISGRACEFUL THAT YOU WOULD ALLOW ME AS A CUSTOMER TO BE PUT IN THIS TYPE OF SITUATION, NOT EVEN OFFERING ME A LOANER CAR. I HAVE BEEN HAVING TO PAY TO UBER TO WORK, TO PHYSICAL THERAPY AND TO BREAST CANCER TREATMENT. THIS FUEL PUMP RELATED RECALL WAS ISSUED OVER A MONTH AGO. IF YOU ARE UNABLE TO REPAIR AN ACTIVE RECALL, THEN YOU NEED TO FIND AN ALTERNATE RESOLUTION FOR ME AS THE CUSTOMER. TO MAKE MATTERS WORSE I'M TOLD IF I PAY FOR MY RECALL IT CAN BE REPAIRED WITH EXISTING DEFECTIVE PARTS UNTIL THE RECALL PARTS BECOME AVAILABLE AND BEING TOLD I CAN ATTEMPT TO COLLECT MY MONEY BACK FROM CORPORATE. THIS IS UNACCEPTABLE. BEING THAT NO ONE IS ABLE TO PROVIDE ME WITH RESOLUTION, HERE ARE MY PROPOSED SOLUTIONS: INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel/propulsion system, Dec 3, 2019
MY JEEP DIED ON THE MIDDLE OF THE HIGHWAY ON 11/30/19 DURING THE EVENING. IT IS A SERIOUS SAFETY CONCERN AS IT STOPPED IN THE MIDDLE OF THE LANE AND THE SHOULDER AT A DANGEROUS CURVE AND CARS WERE FLYING BY BEEPING AT ME. I AM VERY FORTUNATE MY JEEP WAS NOT HIT AND I WASN'T HURT. I HAD IT TOWED TO ROUTE 46 JEEP IN LITTLE FALLS NJ WHERE THEY DIAGNOSED THE PROBLEM AS PART OF THE CURRENT FUEL PUMP RECALL. THEY TOLD ME I WOULD HAVE TO PAY FOR THE RECALL AS IT IS A NEW RECALL. A CUSTOMER IS NOT RESPONSIBLE TO PAY FOR A RECALL. I NEED YOUR HELP. I NEED MY TRUCK TO GET TO WORK AND BREAST CANCER TREATMENT. THE DEALER HAS HAD IT FOR 3 DAYS TRYING TO 'FIGURE OUT' HOW TO HANDLE THIS SITUATION. THIS IS NOT ACCEPTABLE. CAN YOU PLEASE INTERVENE. (RECALL RELATED INCIDENT) TS
Power train, Dec 1, 2019
MY JEEP HAS BEEN GOING INTO FIRST GEAR ON ITS ON WHILE IN MOTION WITHOUT ME DOING ANYTHING. IT HAS BEEN OCCURRING FOR THE LAST 2 YEARS BUT IS NOW HAPPENING WITH MORE FREQUENCY. IT HAS USUALLY HAPPENED AFTER HAVING BEEN STOPPED AT A STOP SIGN OR RED LIGHT AND AFTER GETTING BACK INTO MOTION AND UP TO SPEED BUT IT HAS HAPPENED WHILE DRIVING WITHOUT HAVING RECENTLY STOPPED. I AM USUALLY IN TRAFFIC AND UNABLE TO PULL OVER SO I HAVE BEEN HAVING TO PUT IT IN NEUTRAL AND THEN BACK INTO DRIVE WHILE IN MOTION.
Engine, Fuel/propulsion system, Nov 27, 2019
CHRYSLER MADE A RECALL ON THE FUEL PUMP RELAY ON NOV 14, 2019. ON NOV 18, 2019 MY VEHICLE COMPLETELY STOPPED IN THE MIDDLE OF THE STREET AND DID SO NUMEROUS TIME DURING THE WEEK. LUCKILY, I WAS NEVER ON THE HIGHWAY WENT IT HAPPENED. I CALLED CHRYSLER THEY INFORMED ME IT WAS ONE OF THE VEHICLES IN THE RECALL, HOWEVER THEY DID NOT HAVE A SOLUTION AT THE MOMENT AND I HAD TO WAIT UNTIL JAN 2020. I COULD NOT DRIVE A VEHICLE IN THAT CONDITION, SO I TOOK IT TO MY MECHANIC. I CALLED CHRYSLER TO INFORM THEM OF THIS AND THEY SAID TO JUST SUBMIT THE PROOF OF THE SERVICE. HOWEVER, WHEN I DID SUBMIT THE PROOF THEY DECLINED IT STATING CHRYSLER HAD NOT UPDATED THE RECALL AND THERE WERE NO PARTS. I SHOULD GET REIMBURSED FOR THE RECALL.
Fuel/propulsion system, Nov 24, 2019
I HAD BEEN EXPERIENCING PROBLEMS WITH MY CAR STALLING WHILE CRANKING OR IT WOULD GET HUNG UP AND CUT RIGHT BACK OFF MORE THAN 3X NUMEROUS TIMES SO MANY I CAN'T COUNT! I CALLED MOPAR SERVICE NUMBER BECAUSE THE FIRST FUEL PUMP RELAY CALL AND THEY DID ABSOLUTELY TOLD ME TO GO TO A DEALERSHIP AND RUN DIAGNOSTICS WHICH IS AROUND $200 RIGHT OFF THE BAT! THIS WAS MAY OF 2019 HERE IT IS NOV AND THERE IS NOT A REMEDY YET OR PARTS AVAILABLE! I SHOULD NOT HAVE TO PAY AND BE REIMBURSED ESPECIALLY WHEN I CALLED WAY BEFORE NOW ABOUT THE SAME PROBLEM AS BEFORE!
Fuel/propulsion system, Nov 23, 2019
NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-813RECALL DATE: NOVEMBER 14, 2019. I HAD NUMEROUS INSTANCES THIS PAST YEAR WHERE THE VEHICLE STALLED UNEXPECTANTLY AND THEN WOULD NOT START. HAD TO HAVE IT TOWED TO THE DEALER AND THEY REPLACED THE FUEL RELAY BUT I HAD TO PAY FOR THE SERVICE. I WAS TOLD THAT THIS WAS THE SECOND TIME THAT THE FUEL RELAY HAD BEEN REPLACED ON MY VEHICLE. CAN I GET MY MONEY BACK? IS THIS NEW RECALL A PERMANENT FIX OR WILL I HAVE TO REPLACE THE PART AGAIN WITHIN A YEAR OR TWO?
Fuel/propulsion system, Nov 19, 2019
FUEL PUMP RELAY FAILING AFTER RECALL WAS REPORTED AS COMPLETED.
Steering, Nov 18, 2019
SOUND COMING FROM STEERING COLUMN WHEN TURNING. DEALER DIAGNOSTIC IDENTIFIED A FAILING STEERING RACK AND PINIONS. NEED TO REPLACE.
Steering, Electronic stability control (ESC), Service brakes, Nov 15, 2019
WHILE SLOWING DOWN TO MAKE SHARP TURNS THE VEHICLE WILL SPONTANEOUSLY SHUT OFF CAUSING THE POWER STEERING AND BREAKING TO NOT WORK. THERE ARE NO ERROR CODES THAT COME UP AND THE RADIO AND AIR/HEAT CONTINUE TO WORK. THE ONLY REASON YOU KNOW THE CAR SHUT OFF IS BECAUSE THE BREAKS AND POWER STEERING WON'T WORK. THIS HAS HAPPENED MULTIPLE TIMES BUT YOU CAN NEVER RECREATE THE PROBLEM ON CUE. IT JUST HAPPENS RANDOMLY WITHOUT WARNING. THIS HAS HAPPENED BOTH COMING OFF THE HIGHWAY RAMP AROUND A TURN AND ON A NORMAL BACK ROAD STREET GOING AROUND A TURN. THE LAST TIME THIS HAPPENED WAS 11-13-2019
Engine, Nov 12, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STARTED TO JERK AND LOST POWER SECONDS LATER. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL IN ORDER FOR THE VEHICLE TO RETURN TO NORMAL. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MITCHELL CHRYSLER DODGE RAM (416 HOPMEADOW ST, SIMSBURY, CT 06070, (860) 408-6005) WHERE IT WAS TEST DRIVEN AND THE SPARK PLUGS FOR THE CYLINDER WERE REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE LIFTER AND CAMSHAFT FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 167,000.
Other or unspecified, Engine, Fuel/propulsion system, Nov 7, 2019
THE 2012 JEEP GRAND CHEROKEE OVERLAND I PURCHASED TWO YEARS AGO HAS STARTED TO COMPLETELY STALL WHILE DRIVING CAUSING THE POWER STEERING TO NOT FUNCTION AS WELL AS THE BRAKES. THIS ENGINE POWER TURNS OFF RANDOMLY AT AROUND 10-15 MPH (WHEN MAKING TURNS, STOPPING AND/OR ACCELERATING) BUT THERE ARE NO WARNING LIGHTS THAT APPEAR ON THE DASH. ALL ELECTRICAL POWER TO THE CAR STILL FUNCTIONS AND THE ENGINE STALL IS NOT NOTICEABLE UNTIL APPLYING PRESSURE TO THE BRAKES OR TRYING TO STEER THE WHEELS. THE FIRST INCIDENT WAS (EASTER) 28 APRIL 2019. THE CAR SHUT OFF AROUND 10 MILES PER HOUR AS I MADE A LEFT TURN CROSSING THE INCOMING LANE INTO A PARKING LOT. LUCKILY THERE WAS NO CAR COMING OR A SERIOUS ACCIDENT WOULD HAVE RESULTED. THE FREQUENCY OF THESE TYPES OF STALLS HAVE BECOME GREATER. THEY ARE HAPPENING AT LEAST ONCE A WEEK WITHOUT ANY TYPE OF WARNING. THE MOST RECENT INCIDENT WAS NOVEMBER 7TH 2019. THIS VEHICLE WAS RELEASED FROM THE DEALERSHIP ON NOVEMBER 1ST, 2019. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP MULTIPLE TIMES TO FIND THE PROBLEM AS WELL AS MAINTENANCE. NOTHING HAS BEEN FOUND THAT WOULD CAUSE THIS. THE DEALERSHIP SAYS THE VEHICLE IS PERFECTLY FINE. AS SIMPLE TEST DRIVE WILL NOT BE ABLE TO FIND THE PROBLEM.THIS IS THE SAME CONCERN AS FCA RECALL T59 AND NHTSA RECALL # 17V-572.
Power train, Electrical system, Engine, Oct 31, 2019
WHEN I PRESS THE PUSH START AND THE BRAKE, THE ENGINE WILL STALL AND NOT TURN OVER. IT HAS HAPPENED MULTIPLE TIMES IN THE 4 YEARS I'VE HAD IT. THE LAST TIME I TRIED TO START IT, IT WOULD NOT CRANK. I USED JUMPER CABLES TO TRY AND REVIVE THE BATTERY. DOING THIS REVERTED POWER BACK TO MY VEHICLE, YET IT WOULD STILL NOT TURN OVER. I THEN HAD TO PUT THE KEYFOB INTO THE IGNITION AND TRY IT MANUALLY. STILL NOTHING WORKED AND MY CAR WILL NOT TURN OVER AND START. IT MAKES ONE CLICK, AND THEN NOTHING.
Other or unspecified, Oct 31, 2019
I WAS DRIVING ON THE HIGHWAY AND THEIR WAS A TRACTOR TRAILER TRAVELING AT A SLOW RATE OF SPEED. I PRECEDED TO PASS IT ON A TWO LANE ROAD. AS I PASSED THE TRACTOR TRAILER MY NOW FLASHING CHECK ENGINE LIGHT CAME ON AND THE MY VEHICLE STARTED TO SHAKE, SO I PULLED OFF THE ROAD IMMEDIATELY. MY VEHICLE HAD ABOUT 100000 MILES ON IT AND HAD RAN GREAT UP UNTIL THIS POINT. I HAD IT TOWED TO THE LOCAL AUTHORIZED JEEP DEALERSHIP. THEY LET ME KNOW THAT MY LIFTERS AND CAM WAS DAMAGED AND NEEDED TO BE REPLACED IN WHICH WAS A $4000 JOB!
Electrical system, Oct 28, 2019
VEHICLE WILL NOT START DESPITE HAVING GOOD BATTERY, GOOD STARTER, GOOD PLUGS, AND GOOD FUEL PUMP. THIS HAS HAPPENED BEFORE RELATED TO FAULTY OIL PRESSURE RELAY AND FAULTY TIPM.