2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Engine, Apr 4, 2019
ENGINE FAILURE. IT'S CURRENTLY AT THE SHOP AND THEY'RE SAYING I NEED TO REBUILD OR REPLACE THE ENGINE. I HAVE THE 5.7L HEMI WITH 76,000 MILES ON IT.
Steering, Apr 4, 2019
HELLO, I AM THE ORIGINAL OWNER OF A GARAGE KEPT 2012 JEEP GRAND CHEROKEE OVERLAND 5.7 WITH 73000 MILES. ON 1 APRIL 2019 THE POWER STEERING RACK WENT BAD. OTHER JEEPS HAVE HAD THE SAME PROBLEM, BUT NO RECALL. THE VEHICLE WAS MOVING AND TURNING. THIS IS NOT A GOOD THING FOR SUCH A HIGH END JEEP PRODUCT. VERY COSTLY REPAIR. PLEASE ADVISE. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Engine and engine cooling, Electrical system, Apr 2, 2019
WE LOADED UP TO GO TO THE DESERT (CLEAR SUMMER DAY WITH TEMPERATURES NEAR 80 DEGREES FAHRENHEIT), STOPPED TO GET GAS AND ICE (JEEP WAS RUNNING THE ENTIRE TIME) AND ONCE WE GOT ON THE WAY THERE, THE BATTERY LIGHT CAME ON, THEN AN ODD SOUND WAS HEARD THEN WHITISH ELECTRICAL SMELLING SMOKE STARTED POURING OUT OF THE ENGINE COMPARTMENT, THIS HAPPENED WITHIN 8 - 10 SECONDS TOTAL). I GRABBED MY EXTINGUISHER AND POPPED THE HOOD AND SAW THAT THE SMOKE APPEARED TO BE COMING FROM AROUND THE ALTERNATOR AND STEAM WAS EVERYWHERE. I ALSO NOTICED THAT THE MOTOR WAS OVERHEATED (BUT NO TEMPERATURE LIGHT AND NO FANS WERE TURNING). WE TURNED AROUND AND MADE IT THE 3 BLOCKS BACK TO THE HOUSE WHEN THE JEEP DIED AND WITHOUT POWER STEERING AND BRAKES WE ALMOST COLLIDED WITH A PARKED CAR. WE PARKED IT IN THE MIDDLE OF THE STREET TO COOL OFF AND TO OBTAIN ASSISTANCE TO PUSH IT INTO MY GARAGE. IT WAS FOUND THAT MY ALTERNATOR HAD A DIODE THAT SHORTED TO GROUND. PLEASE ACTUALLY READ THE FOLLOWING: THERE ARE AT LEAST 38 OTHER COMPLAINTS CONCERNING THE SAME CHAIN OF EVENTS ON NHTSA WEBSITE. ALT SHORTS, DESTROYS THE BATTERY, AND TIPM/PCM. FCA REFUSES TO EXPAND 1 OF 3 OPEN RECALLS TO INCLUDE MY MAKE/MODEL AND MANY OTHERS. NHTSA REFUSES TO ACTUALLY HOLD JEEP/FCA ACCOUNTABLE. CHECK P60-14V634 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND) EXPANDED MULTIPLE TIMES, T36-17V435 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND)EXPANDED MULTIPLE TIMES, T75-17V741 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND). THE DATA IN NHTSA DATA SHOWS THAT FROM YEARS 2007 TO 2018, FCA US, LLC MODELS BADGED 2012 HAD THE HIGHEST PERCENT OF TOTAL RECALLS OF ANY YEAR OWNING 18% OF THE 24,053,941 TOTAL RECALLS FCA FAMILY HAD. HOW DOES THIS NOT FLAG THE NHTSA TO FIGHT FOR US? THE NHTSA FINED FCA 120,000,000 FOR THEIR ADDMITTED UNEFECTUAL RECALL PROCESS. I HAVE SO MUCH MORE DATA. SAD.
Electrical system, Engine, Fuel/propulsion system, Apr 2, 2019
HAVING ISSUES STARTING THE VEHICLE WILL ATTEMPT TO START BUT WILL NOT TURN OVER AS IF THE FUEL PUMP OR RELAY IS NOT KICKING IN. VEHICLE WAS PARKED ATTEMPTED TO START HAS AN EXTENDED CRANK.
Steering, Apr 2, 2019
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION. THE CONTACT WAS CONCERNED THAT THE STEERING COULD SEIZE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Engine, Mar 29, 2019
WHILE DRIVING DOWN THE ROAD GOING 45 THE ENGINE HAS CUT OUT AND WE HAVE LOST ALL POWER TO THE VEHICLE. WE NARROWLY AVOIDED AN ACCIDENT BY PULLING OVER AND RESTARTING THE VEHICLE. THE VEHICLE HAS DONE THIS THREE TIMES AND IT DOESN'T SEEM TO BE DURING ANY SPECIFIC TIME, OR LENGTHY OF TRAVEL. IT HAS HAPPENED RANDOMLY.
Electrical system, Seats, Other or unspecified, Mar 26, 2019
ALTERNATOR FAILED DUE TO RECALL. I WAS NOT NOTIFIED OF THIS UNTIL AFTER HAVING FAILED AND NEEDING TO BE TOWED AFTER BEING STRANDED ON THE SIDE OF THE ROAD IN THE MIDDLE OF THE NIGHT. ALL THE CARS FUNCTIONS HAD COMPLETELY FAILED. THE CAR WAS UNABLE TO BE MOVED TO A SAFE PLACE, DOORS WERE LOCKED, LEAVING MY DOGS LOCKED AND GATED INTO THE CARGO AREA UNTIL LOWING ASSISTANCE ARRIVED. SINCE THE ALTERNATOR WAS FIXED I HAVE HAD MULTIPLE VISITS TO THE DEALERSHIP FOR REPLACEMENT OF BATTERY, JEEP FAILING TWO MORE TIMES WHILE DRIVING DOWN THE ROAD, NEEDING ADDITIONAL TOWING ASSISTANCE. MULTIPLE ELECTRICAL MALFUNCTIONS CONTINUE TO OCCUR, INCLUDING: FORWARD COLLISION WARNING, "BRAKE WARNING FLASHING FOR NO APPARENT REASON. THE PASSENGER SIDE HEAT FAILED NEEDING TO BE REPLACED. ALL OF THE SEAT HEATERS WITHIN THE VEHICLE HAVE FAILED NEEDING TO BE REPLACED. MOST RECENTLY THE DRIVERS SEAT MOVE FORWARD FUNCTION HAS STOPPED WORKING, MAKE THE VEHICLE DIFFICULT AND UNSAFE TO DRIVE AS IT IS NOT AT THE APPROPRIATE DRIVE DISTANCE. CONTACT TO DEALER TO DISCUSS FIXING ISSUES AS THEY ARE ELECTRICAL AND MOST LIKELY DUE TO RECALL OF THE ALTERNATOR. JEEP DEALER DECLINED THAT IT WAS A RELATED ISSUE AND THAT JEEPS ARE KNOWN FOR THESE ISSUES. CAR IS FELT TO BE UNRELIABLE AND UNSAFE TO CONTINUE TO DRIVE AT THIS POINT WITH THE UNKNOWN REASONS AND CAUSES FOR THE RECURRENT MALFUNCTIONS.
Service brakes, Mar 19, 2019
SAFETY RECALL WAS DONE INCORRECTLY, LEADING TO BRAKES FREEZING UP. DEALERSHIP WAS UNABLE TO PROVIDE PAPERWORK SHOWING THAT THE RECALL HAD BEEN DONE ACCURATELY. ACCORDING TO RECALL T59/NHTSA 17V-572 A VACUUM TEST SHOULD HAVE BEEN COMPLETED. IF THE BOOSTER DID NOT PASS TESTING, THE BRAKE BOOSTER SHOULD HAVE BEEN REPLACED. THE BRAKE BOOSTER WAS NOT REPLACED, ALLOWING MOISTURE TO ENTER AND FREEZING UP. IMAGES OF THE CORRECT INSTALLATION SHOULD HAVE BEEN TAKEN IN ORDER TO BE SUBMITTED FOR THE RECALL. THE JEEP WAS IN A SHOPPING PLAZA, MOVING FROM PARKING LOT TO ANOTHER WHEN THE BRAKES FROZE UP. UNABLE TO GET CALL BACK FROM DEALERSHIP SERVICE MANAGER. *DT CONSUMER STATED RUST BUILT UP INSIDE, BECAUSE MOISTURE WAS GETTING IN. *JB *DT*JB
Power train, Vehicle speed control, Engine, Mar 14, 2019
CAR BEGAN TO SPUTTER AND RISE IN RPMS AND MISSING GEAR GOING INTO NUETRAL AND CAUSING DANGEROUS SITUATIONS IN TRAFFIC RUNS AT 2 RPMS IN IDEAL STANDPOINT NOW CAR IS LEAKING FLUIDS AND SERVICE 4WHEEL DRIVE LIGHTS ON I READ THAT THERE ARE RECALLS FOR THIS ISSUE IN OTHER KEEPS BUT NOT FOR MY VIN NUMBER AND THIS IS A MANUFACTURER PROBLEM
Other or unspecified, Mar 6, 2019
ENGINE RECALL FOR TIPM
Suspension, Mar 1, 2019
I PURCHASED MY JEEP GR CHEROKEE SUMMIT OCT 23RD 2018 AND IT HAS HAD SUSPENSION PROBLEMS SINCE I GOT IT. IT MAKE A HORRIBLE GRINDING NOISE WHEN I EITHER TURN ON OR SHUT OFF THE VEHICLE AND IT LASTS FOR A FEW SECONDS. I WAS DRIVING ON THE HIGHWAY AND SERVICE SUSPENSION IMMEDIATELY FLASHED ON MY DASHBOARD AND WHILE DRIVING ON THE PARKWAY DOING 75 MILES AN HOURS MY CAR DECIDED TO START MAKING A HORRIBLE NOISE LIKE I WAS DRIVING ON THE WAKE UP STRIP ON THE SIDE OF THE ROAD AND MY LITTLE IDIOT LIGHT ON THE DASH WAS FLASHING THE LITTLE JEEP ICON AND IT WAS TRYING TO ADJUST THE HEIGHT AT THAT RATE OF SPEED. FOR AN OVER $60,000. DOLLAR TRUCK, I EXPECT MORE FROM IT THEN TO START TO FAIL AFTER PICKING IT UP FROM THE DEALER BRAND NEW. I WENT TO THE DEALERSHIP, THEY TOLD ME THAT SOME KIND OF TUBE FOR THE SUSPENSION WAS INCORRECTLY INSTALLED BACKWARDS, FIXED THE PROBLEM AND SENT ME ON MY MERRY WAY, ONLY TO HAVE THE EXACT SAME THING HAPPEN A FEW HOURS LATER. I AM BEYOND PISSED THAT THIS IS HAPPENING TO MY TRUCK WITH LESS THAN THREE THOUSAND MILES ON IT. I COULDN'T SELL THIS TRUCK TO SOMEONE IN THE STATE THAT IT IS IN!!!! CHRYSLER/DODGE STEP UP AND FIGURE OUT THE PROBLEM!!!!!!!!
Engine, Mar 1, 2019
ENGINE SHUTS OFF WHILE DRIVING, I WAS GETTING OFF THE HIGHWAY SLOWING DOWN FROM A HIGH RATE OF SPEED AND MY ENGINE JUST SHUT OFF. I D ID NOT EVEN KNOW THE ENGINE WAS OFF UNTIL I TRIED TO TURN AND HAD NO POWER STEERING OR BRAKES. THERE WAS NO WARNING LIGHTS NO CHECK ENGINE LIGHT. ALL THE LIGHTS AND RADIO WAS STILL ON. I HAD TO PUT MY JEEP IN PARK THEN START IT AGAIN AND IT STARTED RIGHT UP. IT HAS HAPPENED TWICE IN ONE WEEK. I AM TERRIFIED WHILE DRIVING NOW THAT IT IS GOING TO HAPPEN AGAIN.
Power train, Feb 25, 2019
WHILE IN TRAFFIC TRANSMISSION STARTS TO KICK AS IF TRYING TO GET INTO GEAR.. ONLY HAPPENS WHILE IN SLOW TRAFFIC OF ABOUT 10-20 MPH.. AT NORMAL RUNNING SPEEDS ALL IS WELL. I DON'T KNOW IF ANY KNOWN TRANSMISSION RECALLS EXIST FOR MY VEHICLE
Steering, Feb 21, 2019
I WAS ADVISED DURING AN OIL CHANGE THAT POWER STEERING RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED DUE TO LEAKING FLUID. THE NHTSA DATABASE IS FILLED WITH SIMILAR COMPLAINTS ABOUT THIS DEFECTIVE PART. WITH 10 RECALLS ALREADY ON THIS VEHICLE, PLEASE INVESTIGATE TO DETERMINE WHETHER A RECALL IS WARRANTED FOR THIS ISSUE AS WELL. THANK YOU.
Air bags, Visibility/wiper, Feb 20, 2019
HELLO, MY DASHBOARD CONTINUES TO WARP AND I'M CONCERNED THIS IS CAUSING IMPAIRMENT OF MY DEFROST AND POSSIBLY MY AIRBAG. AS YOU CAN SEE THIS IS AN ONGOING PROBLEM WITH JEEP ACCORDING TO NUMEROUS THREADS ON JEEP FORUMS. ALSO, A NEWS STORY IS PROVIDED HERE: HTTPS://YOUTU.BE/LE_4RVABOOK
Other or unspecified, Engine, Fuel/propulsion system, Feb 11, 2019
STARTING ISSUES, STARTS UP AND QUICKLY CUTS OFF. ALL LIGHTS AND POWER ARE ON. PLENTY OF FUEL IN TANK BUT NOT OVERFILLED. I THINK IT IS THE FUEL INJECTION AREA. I WORRY IT WILL JUST CUT OFF DUE TO THAT WHILE DRIVING. THIS HAS HAPPENED AT LEAST 3 TIMES IN THE PAST 3 WEEKS, IT IS BECOMING MORE FREQUENT.
Suspension, Feb 5, 2019
WHEN THE OUTSIDE AIR TEMPERATURE GOES BELOW 20 DEGREES F , I GET A MESSAGE THAT THE AIR SUSPENSION NEEDS SERVICED. THE SUSPENSION BOTTOMS OUT. IT MAKES IT UNSAFE TO BE ON THE ROAD. WHEN THE OUTSIDE AIR TEMPERATURE WARMS UP INTO THE UPPER 20 DEGREES IT STARTS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES SINCE I PURCHASED THIS VEHICLE NEW IN 2012.
Suspension, Structure, Jan 31, 2019
WE WERE DRIVING IN THE EXPRESS HIGHWAY PR 30, AT A SPEED OF 45 TO 50 MPH, IN THE DIRECTION OF HUMACAO TOWARDS CAGUAS, WE HEARD A LOUD NOISE AT THE BACK PART OF THE VEHICLE (SOUND IT AS AN IMPACT). THE VEHICLE STARTED MAKING A LOUD NOISE. WE WERE ABLE TO CONTROL THE VEHICLE AND PARK IN THE AREA OF STOPS FOR EMERGENCIES. WHEN WE INSPECT THE VEHICLE WE NOTICED THAT ALL THE REAR SUSPENSION WAS ON THE DIFFERENTIAL AND THE ESCAPE (MUFFLE). THE TWO STRUCTURAL SUPPORTS ON BOTH SIDES OF THE REAR SUSPENSION WERE BROKEN. WE CALLED A CRANE AND WHEN WE GOT TO THE FLAT BED WE COULD SEE THAT THE CHASSIS HAD SPLIT ON BOTH SIDES OF THE VEHICLE. THE STRUCTURAL BASIS OF THE CROSSMEMBER IN THE CHASSIS WERE BROKEN. THE FORCE WAS SO GREAT THAT THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. ONCE WE GET OFF THE CRANE, WE SEE THE DAMAGE, THE STRUCTURAL 2 BASE IN THE CHASSIS ARE BROKEN AND THE CROSSMEMBER IS OVER THE DIFFERENTIAL AND MUFFLER. THE 2 BASE FOR THE CROSSMEMBER, ON THE CHASSIS, COLLAPSE AND THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. THE CROSSMEMBER BUSHING IN THE BACK IS BLEND TOO.
Suspension, Jan 31, 2019
VEHICLE HAS SAID SERVICE AIR SUSPENSION NUMEROUS TIMES. TOOK TO THE DEALER SEVERAL TIMES AND THE MECHANIC CANT FIND ANYTHING WRONG OR REPLICATE THE ISSUE. NOW CAR IS STUCK WITH THE FRONT SUSPENSION ALL THE WAY AT THE BOTTOM AND THE BACK IS STUCK IN A HIGHER POSITION. HEAR AIR COMPRESSIONS IN THE BACK OF THE CAR, AIR SUSPENSION IS TRYING TO ACTIVATE BUT WONT MOVE. IS ABLE TO DRIVE AT VARIOUS SPEED. ATTEMPTED TO RAISE AND LOWER AT PARK, NEUTRAL AND MOVING AT VARIOUS SPEEDS FROM 5-60MPH. WAS WARNED TO NOT DRIVE UNLESS NEEDED TO BECAUSE VEHICLE COULD LOSE CONTROL EASILY. *CAR IS UP TO DATE ON RECALLS AND SERVICE REPORTS. SEEMS LIKE A BIG SAFETY ISSUE
Air bags, Other or unspecified, Jan 29, 2019, crash
TAKATA RECALL THE AIRBAG DOES NOT WORK GOT INTO AN ACCIDENT AND AIRBAG DID NOT POP OUT. THE LIGHT FOR THE AIRBAG COMES ON AND OFF.
Power train, Engine, Jan 28, 2019
TRANSMISSION COOLER/AC CONDENSER LEAK AT TUBE JOINTS
Electrical system, Jan 28, 2019
RED INDICATOR LIGHT LOOKING LIKE A BATTERY CAME ON ABOUT 3 MILES FROM DESTINATION. WITHIN ANOTHER MILE, OTHER WARNING LIGHTS BEGAN TO COME ON. WIPERS CAME ON (YES, THEY CAME ON, NOT OFF). THEN NAVIGATION SCREEN WENT BLANK. NEXT CAR LOST ALL POWER WHILE DRIVING. SUDDENLY LOST STEERING, BRAKES, ETC. EVEN EMERGENCY FLASHERS WOULD NOT ACTIVATE. SMELLED LIKE SOMETHING WAS BURNING. NEARBY REPAIR SHOP STATED THE ALTERNATOR HAD BURNED-UP AND KILLED THE BATTERY. REPAIR SHOP REPLACED ALTERNATOR AND BATTERY, BUT WARNING LIGHT CAME ON AGAIN WITH SMELL OF SOMETHING ONCE AGAIN BURNING WITHIN 2 MILES OF REPAIR SHOP. RETURNED VEHICLE TO REPAIR SHOP, BUT THEY ARE NOT CAPABLE OF FIXING SOME TYPE OF COMPUTER MODULE. THIS VEHICLE HAD A SAFETY RECALL (NUMBER T36). I RECEIVED AT LEAST 2 NOTICES FROM JEEP (FCA), BUT IN EACH CASE WAS TOLD PARTS WERE NOT AVAILABLE TO RESOLVE THIS SAFETY RECALL (ALTERNATOR DIODE THERMAL FATIGUE) [T36/NHTSA 17V-435]. I ALSO BROUGHT THE VEHICLE TO JEFF WYLER JEEP CHRYSLER (SOUTHGATE, KY) WHERE I PURCHASED THE VEHICLE AND THEY SAID PARTS WERE NOT AVAILABLE TO RESOLVE THE PROBLEM. I WAS TOLD THEY WOULD NOTIFY ME WHEN PARTS BECOME AVAILABLE, BUT NEVER RECEIVED ANY NOTIFICATION. NOW, THE CAR SUDDENLY LOST ALL POWER WHILE DRIVING AS DESCRIBED ABOVE. HAD THIS HAPPENED AT NIGHT, ON THE HIGHWAY, SOMEONE COULD EASILY HAVE BEEN KILLED. IN SUMMARY, WHEN VEHICLE CAME TO A COMPLETE STOP, WITHOUT POWER, IT WAS ON A CITY STREET, AND I WAS MAKING A TURN ONTO A SMALLER STREET WITH THE HOPE OF GETTING OUT OF TRAFFIC.
Engine, Fuel/propulsion system, Jan 25, 2019
ENGINE STALLS WHILE DRIVING WITHOUT WARNING. THIS STARTED IN NOVEMBER 2018 AND HAS HAPPENED 5 TIMES SINCE. HAVE TAKEN IT TO 3 DIFFERENT REPAIR SHOPS AND STILL NO RESOLUTION. THERE WAS A RECALL BACK IN 2015 #15V-115 TO FIX THE FUEL PUMP RELAY WHICH COULD CAUSE THIS TO HAPPEN. SERVICE WAS DONE PER THE RECALL. HAVE AN ACTIVE CASE WITH JEEP (FIAT) BUT THEY HAVE BEEN NO HELP AND KEEP SENDING US THE JEEP DEALER. DIAGNOSTICS HAVE BEEN DONE 3 TIMES TO NO AVAIL. THIS IS A SIGNIFICANT SAFETY ISSUE AS THE VEHICLE DIES WHILE DRIVING AND THE STEERING LOCKS UP AS WELL AS THE BRAKES. EACH TIME THIS HAPPENS THE VEHICLE IS IN MOTION GOING ABOUT 40MPH. HAS HAPPENED WHILE GOING STRAIGHT AND WHILE TURNING. THE RADIO STAYS ON AND NO WARNING LIGHTS APPEAR ON THE DASHBOARD.
Service brakes, Jan 24, 2019, crash
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HAD FAULTY BRAKES. ON OCCASION, THE BRAKE PEDAL HAD TO BE DEPRESSED ALL THE WAY TO THE FLOORBOARD TO STOP THE VEHICLE. ON OTHER OCCASIONS, THE BRAKE PEDAL COULD NOT BE DEPRESSED AT ALL. POMOCO CHRYSLER JEEP DODGE RAM OF NEWPORT NEWS (12629 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 369-3565) REPAIRED THE WATER SHIELD ABOVE THE BRAKE BOOSTER PER AN EXTENDED WARRANTY. HOWEVER, WHILE THE CONTACT WAS DRIVING AND CAME TO A ROLLING STOP, A MINOR FENDER BENDER OCCURRED WITH THE PRECEDING VEHICLE. A POLICE REPORT WAS FILED. THE CONTACT WAS NOT INJURED. TWO INDEPENDENT MECHANICS DIAGNOSED THAT THE BRAKE BOOSTER CABLE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER IN WILLIAMSBURG, VA WHERE THE BRAKE BOOSTER CABLE WAS REMOVED AND REPLACED WITH A NEW PART. THE MANUFACTURER WAS CONTACTED AND THE FAULTY PART WAS SENT TO THEM FOR ANALYSIS. THE FAILURE MILEAGE WAS 80,000.
Other or unspecified, Engine, Jan 22, 2019
TAKATA RECALL WHILE I'M DRIVING THE VEHICLE IT WILL SHUT OFF. I WILL PUT IT IN PARK AND IT STARTS BACK UP. THIS IS UNSAFE BECAUSE I CAN BE DRIVING IN TRAFFIC OR BE IN AN INTERSECTION AND IT JUST SHUTS OFF. I'VE TAKEN IT TO HAVE A MECHANIC LOOK FOR ANY READINGS AND NOTHING IS COMING UP. IT ALSO SHUTS OFF WHILE TRYING TO START THE VEHICLE UP FOR THE FIRST TIME. IT TAKES SEVERAL ATTEMPTS, AGAIN NOTHING COMING UP WHEN TAKEN TO THE MECHANIC.THIS HAS BEEN GOING ON FOR ALMOST A YEAR.