2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Electrical system, May 14, 2018
AFTER RETURNING HOME FROM A 190 MILE TRIP, DURING WHICH WE EXPERIENCED NO MAINTENANCE ISSUES OR WARNING LIGHTS, MY WIFE AND I PARKED OUR JEEP IN OUR UNDERGROUND GARAGE. UPON UNPACKING OUR CAR WE COULD SMELL, WHAT APPEARED TO BE, AN ELECTRICAL SMELL WITH A CLOUD OF SMOKE FORMING AROUND THE CAR. WE WERE FORCED TO USE THE EMERGENCY KEY TO REENTER THE CAR TO INSPECT IT FOR FIRE AND TO OPEN THE HOOD IN ORDER TO CHECK THE ELECTRICAL SYSTEM. WE OBSERVED THE CAR FOR APPROXIMATELY TEN MINUTES UNTIL THE SMOKE CLEARED TO ENSURE THERE WAS NO LINGERING FIRE. THE JEEP WAS TOWED TO AN AUTO SHOP WHERE THEY DETERMINED THAT THE ALTERNATOR HAD COMPLETELY SHORTED OUT, THEREBY DESTROYING THE ENTIRE ELECTRICAL SYSTEM INCLUDING THE ALTERNATOR, COMPUTER AND BATTERY. WE CONSIDER OURSELVES VERY FORTUNATE THAT THIS INCIDENT DID NOT OCCUR WHILE WE WERE DRIVING ON THE INTERSTATE, OR THE CHESAPEAKE BAY BRIDGE WHICH WAS ON OUR ROUTE. WE HAVE SINCE LEARNED THAT CHRYSLER HAD ISSUED A RECALL FOR THIS ALTERNATOR IN 2017. HOWEVER, WE WERE NEVER NOTIFIED ABOUT THE RECALL. WE ARE CONCERNED THAT THIS COULD HAPPEN TO SOMEONE ELSE ON THE HIGHWAY WHILE THEY ARE DRIVING AND COULD BE DEVASTATING IF THEY LOSE CONTROL OF THE CAR DUE TO THE LOSS OF POWER, OR WORSE, A FIRE. WE ARE HOPING TO BE REIMBURSED BY CHRYSLER FOR THE COST OF REPAIR WHICH TOTALED $2,900.
Electrical system, May 14, 2018, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, SMOKE APPEARED FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO CHAMPION OF DECATUR INC. (3831 US-31, DECATUR, AL 35603) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SAME DEALER A SECOND TIME AND THE COMPUTER SYSTEM WAS RESET. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 96,000. *TT
Other or unspecified, May 14, 2018
THE METAL BEZEL ON CUP HOLDER TRIM PEELS AND CAUSES CUTS ON HAND AND FINGERS. ITS THE CENTER CONSOLE SHIFTER BEZEL TRIM WITH LIGHTENING ASSEMBLY. THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW.(65K MILES) I'VE CUT MY HAND MULTIPLE TIMES. I BELIEVE ITS THE HOT/COLD THAT CAUSES TO PEEL. POOR CRAFTSMANSHIP. 2012 JEEP GRAND CHEROKEE LAREDO.APPARENTLY ON JEEP FORUMS THERE ARE PLENTY OF COMPLAINTS THERE ABOUT THIS. I'M NOT THE ONLY ONE.
Electrical system, Engine, May 13, 2018
I HAD A RECALL ON ALTERNATOR WHICH I HAD RECALL ON AND DIDN'T RECEIVED A LETTER IN THE MAIL. SO ONE DAY I WAS DRIVING WITH MY FAMILY AND I SMELL SMOKE COMING MY HOOD WHICH I THOUGHT MY CAR WAS ON FIRE SO I PULL OVER AND GOT OUT THE CAR AND CALL ROAD SIDE SERVICE TO TOW MY CAR TO CHAMPIONSHIP OF DECATUR. THEY FIX THE RECALL ON THE ALTERNATOR AND DIDN'T REPLACE MY BATTERY WHICH WAS LOW. THEY CHARGE MY BATTERY AND EVERYTHING WAS FINE SO I PICK MY CAR UP AND WHEN DOWN THE STREET FOR 4 MILES AND MY CAR CUT OFF AGAIN SO I HAD TO GET TO AUTO ZONE TO GET A BATTERY. I HAVE A NEW BATTERY AND ALTERNATOR AND MY JEEP IS STILL NO POWERING ON. I DO NOT FEEL SAFE DRIVING MY VEHICLE ANYMORE I HAVE A 1 YEAR DAUGHTER AND ANOTHER BABY DUE ANY DAY NOW. SO HOW CAN WE RESOLE THIS ISSUE ITS NOT SAFE HAVING A ELECTRICAL SYSTEM PROBLEM.
Electrical system, Engine, May 10, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. LOU FUSZ CHRYSLER JEEP DODGE RAM FIAT (3480 STATE HWY K, O'FALLON, MO 63368, (636) 442-8100) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,164.
Electrical system, May 5, 2018
MY CAR WAS RECALLED FOR THE ALTERNATOR PROBLEM AND REPAIRED. IN THE LAST COUPLE OF WEEKS THE VEHICLE IS MAKING THE SAME NOISES IT DID WH N THE ALTERNATOR FAILED.
Electrical system, May 1, 2018
THE COMPASS STOPPED WORKING IN ALL CASES WHETHER MOVING OR NOT.
Electrical system, May 1, 2018
THE BACKUP CAMERA STOPPED WORKING IN ALL CASES WHEN THE VEHICLE IS IN REVERSE.
Power train, May 1, 2018
THE ABILITY TO MANUALLY DOWNSHIFT THE AUTOMATIC TRANSMISSION WHILE DRIVING ANYWHERE FAILED AT ABOUT 63,000 MILES. THIS NECESSITATES THE USE OF ONLY THE BRAKES TO SLOW THE VEHICLE WHEN DRIVING DOWN HILL. BECAUSE THE BRAKE ROTORS ARE UNDERSIZED, THIS CAUSES THE ROTORS TO WARP.
Engine, Apr 19, 2018
THE ENGINE TURNED OFF WHILE I WAS DRIVING. THE ONLY EXPLANATION IS THAT THE BATTERY IN THE KEY DIED. I WAS EXTREMELY LUCKY THAT I DID NOT GET IN AN ACCIDENT. PLEASE LET PEOPLE KNOW. THIS IS EXTREMELY DANGEROUS.
Fuel system, Gasoline, Power train, Electrical system, Apr 18, 2018
HELLO, WAS HOPING YOU COULD GUIDE ME. I HAVE BEEN HAVING ISSUES WITH MY JEEP SHUTTING OFF WHILE DRIVING. I COULD BE ON THE FREEWAY AT A LIGHT OR EXITING THE FREEWAY AND IT SHUTS OFF. THIS ISSUE HAS BEEN GOING SINCE THE END OF 2016. I DECIDED TO TAKE IT TO ANOTHER DEALER THEY NOW SAY THEY HAVE FOUND A PROBLEM, BUT NOW JEEP IS SAYING SINCE I AM OVER MY MILES THEY CANNOT COVER THE CHARGES. CAN YOU PLEASE HELP? *TT *TR
Steering, Suspension, Apr 17, 2018
ON APRIL 16, 2018, I TOOK MY CAR INTO THE GLENDALE CHRYSLER JEEP DODGE DEALERSHIP IN GLENDALE, MO, TO OBTAIN THE ALTERNATOR DIODE THERMAL FATIGUE RECALL REPLACEMENT. DURING THEIR INSPECTION, I WAS NOTIFIED THAT I ALSO NEEDED TO REPLACE THE RACK AND PINION POWER STEERING MODULE DUE TO LEAKING FLUID FOR $2300.00. THIS ITEM IS CONNECTED TO THE RECALL OF THE ALTERNATOR DIODE THERMAL FATIGUE PROBLEM. IN ADDITION, I WAS NOTIFIED BY THE INSPECTOR THAT I HAD TO REPLACE THE RIGHT REAR SHOCKS, ALSO DUE TO BROKEN SEALS AND LEAKING FLUID. THIS CAR OBVIOUSLY IS EXPERIENCING SYSTEMIC FAILURES, FOR WHICH JEEP SHOULD BE HELD RESPONSIBLE, SINCE THE CAR HAS ONLY BEEN DRIVEN BY MYSELF AND HAS ONLY 46,000 MILES ON IT. THESE CORE ITEMS SHOULD LAST AT LEAST 100,000 MILES. I HAVE FOUND THAT THE DEALERSHIP IS CHARGING ME ALMOST TWICE THE GOING RATE FOR REPLACING THESE ITEMS, AND THIS IS QUITE UPSETTING. I HAVE FOUND INFORMATION ON THE INTERNET THAT THERE ARE MANY SIMILAR COMPLAINTS ABOUT THESE ELECTRICAL FAILURES, AND FEEL STRONGLY THAT YOUR ORGANIZATION SHOULD ISSUE A RECALL RE THE RACK AND PINION POWER STEERING MODULE AS SOON AS POSSIBLE. THIS IS A VERY DANGEROUS FAILURE AND SHOULD BE JEEP'S RESPONSIBILITY. MY CAR HAS HAD REGULAR SERVICE CHECK-UPS, THE LAST ONE BEING ON DECEMBER 9, 2017, TO OBTAIN THE BRAKE BOOSTER WATER SHIELD RECALL REPLACEMENT - ANOTHER FAILURE. BETWEEN DECEMBER 9 AND APRIL 16, THE CAR WAS NOT DRIVEN MORE THAN A FEW HUNDRED MILES, AND ALWAYS GARAGED AND CLEAN. NO ACCIDENTS IN ITS HISTORY. AND YET, ITS ELECTRICAL SYSTEM SEEMS TO BE DISINTEGRATING. I FEEL MY LIFE IS IN DANGER IN THIS CAR, AND I OBVIOUSLY CANNOT SELL IT WITHOUT THESE ITEMS BEING FIXED, HARMING ME FURTHER FINANCIALLY. PLEASE ACT ON THIS COMPLAINT AS SOON AS POSSIBLE.
Electrical system, Apr 13, 2018
CAR STALLED AFTER STARTING AND BACKING OUT OF DRIVEWAY. HAS NOT BEEN STARTING AFTER UNTIL MULTIPLE ATTEMPTS AND STALLING AFTER STARTING. A FEW YEARS AGO IT STALLED IN THE MIDDLE OF AN INTERSECTION IN PINELLAS PARK FLORIDA WHILE MY HUSBAND WAS DRIVING 25 MPH WITH OUR CHILDREN. AAA THOUGHT IT WAS A LOOSE BATTERY CABLE. CAR ALSO HAS FAILED TO START OFF AN ON OVER THE LAST FEW YEARA AND VARIOUS PARTS HAVE BEEN REPLACED YET PROBLEM PERSISTS AND IS NOW GETTING WORSE. NOW WE ARE VERY CONCERNED THAT THE REAL CAUSE OF THESE PERSISTENT PROBLEMS HAVE GONE UNDETECTED AND WE HAVE A MALFUNCTIONING TIPM.
Electrical system, Engine, Apr 12, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED MULTIPLE FAILURES, SUCH AS THE FOUR WHEEL DRIVE AND WINDSHIELD WIPERS WOULD ACTIVATE INDEPENDENTLY, THE TRACTION CONTROL AND ENGINE INDICATORS ILLUMINATED, AND THE KEY FOB FAILED TO START THE ENGINE. THE CONTACT REPLACED THE VEHICLE BATTERY HERSELF; HOWEVER, THE FAILURES PERSISTED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 118,000.
Engine and engine cooling, Electrical system, Visibility, Equipment, Apr 5, 2018
2012 JEEP GRAND CHEROKEE. CONSUME WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. CONSUMER WOULD ALSO LIKE TPIM REPLACED ALONG WITH ALL VEHICLE RECALLS ASSOCIATED WITH VEHICLE REPAIRED. *LD THE CONSUMER STATED A/C NOT WORKING. *TR
Air bags, Structure, Apr 3, 2018, crash
CAR WAS TRAVELLING ON A RURAL ROAD AND DRIVER FELL ASLEEP AT THE WHEEL. HIT AN ELECTRICAL POWER POLE APPROXIMATELY 12 INCHES INSIDE THE DRIVERS SIDE HEAD LAMP AT SPEEDS APPROXIMATELY AT 40 -45 MPH. CAR THEN PROCEEDED TO TRAVEL ANOTHER APPROXIMATE 25-30 YARDS BEFORE TURNING 90 DEGREES AND CRASHING THE REAR OF THE CAR INTO THE CORNER OF A BLOCK BUILDING. THE DRIVER WAS UNHURT HOWEVER THE AIR BAGS FAILED TO DEPLOY TO PROTECT THE DRIVER.
Electrical system, Interior lighting, Apr 3, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BOB BAKER CHRYSLER JEEP DODGE RAM IN CARLSBAD, CALIFORNIA 92008 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Mar 27, 2018
I HAVE A 2012 JEEP GRAND CHEROKEE - THE FUEL PUMP WILL TURN OFF FROM TIME TO TIME WHILE VEHICLE IS IN MOTION. SOMETIMES ON THE HIGHWAY AS I AM TRAVELING 60+ MILES PER HOUR . IT WAS DIAGNOSED AS A FUEL PUMP RELAY PROBLEM , I DISCOVERED THAT THERE WAS AN ISSUE AND A RECALL WITH THESE VEHICLES HAVING FUEL PUMP RELAY PROBLEMS. I BROUGHT IT INTO GET FIXED AND IS STILL TURNING OFF WHILE I AM DRIVING , CAUSING A VERY DANGEROUS SITUATION!
Other or unspecified, Mar 27, 2018
OVER THE LAST YEAR I HAVE HAD MY JEEP GRAND CHEROKEE IN FOR SERVICE WITH THE DEALERSHIP I PURCHASED IT FROM FOR VARIOUS THINGS FROM STANDARD OIL CHANGE/TIRE ROTATION TO A VERY SERIOUS ISSUE THAT INVOLVED THE JEEP SHUTTING DOWN OR STALLING WHILE BRAKING. THIS HAPPENS ARE VARIOUS TIME FOR REASONS THAT NO ONE CAN SEEM TO RESOLVE. THE DEALERSHIP SERVICE DEPARTMENT HAS NOT MADE ONE REPAIR TO THE VEHICLE EACH TIME I BRING IT IN BECAUSE IT DOES NOT SHOW A CODE & THEY CANNOT RECREATE THE PROBLEM, SO THEY GIVE ME NONSENSE REASON FOR IT HAPPENING, THE LATEST BEING SHORT A QUART OF OIL. WELL NEEDLESS TO SAY, THEY TOPPED OFF THE OIL & GUESS WHAT, THE JEEP STALLED THE NEXT DAY WHILE EXITING THE FREEWAY. I CANNOT EXPRESS ENOUGH HOW SCARY IT IS TO BE DRIVING AND HAVE YOUR VEHICLE SHUT DOWN AS YOU HAVE NO IDEA IT HAS DONE THIS UNTIL YOU TRY TO STEER AS YOU NO LONGER HAVE POWER STEERING. LIGHTS ARE STILL ON; RADIO IS STILL PLAYING BUT YOU HAVE NO POWER TO YOUR DRIVING ABILITIES. I HAVE EXPRESSED TO THE SERVICE DEPARTMENT WITH 2 SERVICE TECHNICIANS (NICK & JIM) AND THE SERVICE MANAGER (KEN) AND NOTHING HAS BEEN DONE. I HAVE SHARED WITH THEM THE REVIEWS AND POSSIBLE FIXES I HAVE FOUND ONLINE BUT THEY REFUSE TO EVEN LOOK AT THOSE ITEMS BECAUSE THERE IS NO CODE INDICATING THAT IS THE PROBLEM. I HAVE A CAR PAYMENT FOR A VEHICLE THAT I DON'T FEEL SAFE DRIVING BECAUSE I DON'T KNOW WHEN IT MIGHT SHUT DOWN AGAIN & NO ONE AT EWALD CHRYSLER JEEP DODGE RAM FRANKLIN WILL DO ANYTHING TO HELP ME.
Steering, Power train, Electrical system, Service brakes, Engine, Mar 26, 2018
2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE BOOSTER RECALL REPAIRS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *LD THE CONSUMER STATED ON 02/15/2018 THE VEHICLE STALLED WITHOUT WARNING MAKING THE VEHICLE INOPERABLE. THE DEALERSHIPS RESOLUTION WAS REPLACING THE ELECTRO-HYDRUALIC POWER STEERING AND THE AMP ALTERNATOR PER RECALL. *TR
Other or unspecified, Mar 22, 2018
THE LEATHER DASH HAS BUBBLED AND PULLED COMPLETELY AWAY FROM THE WINDSHIELD. THIS STARTED HAPPENING BEFORE 10,000 MILES.
Electrical system, Mar 20, 2018
THIS PROBLEM HAS HAPPENED QUITE A FEW TIMES WHERE THE VEHICLE IS PARKED WE PRESS THE BUTTON TO START THE VEHICLE,IT WONT START. WE HAVE TO TAKE THE BUTTON OUT START THE VEHICLE WITH THEY KEY BUT ON 3/18/18 THE RADIO WAS ON ONCE WE PARKED THE CAR ONCE THE VEHICLE WAS STARTED IT TOOK ABOUT 2 MINUTES FOR THE RADIO TO COME ON . IT WAS ALSO SAYING THAT THE KEY BATTERY WAS LOW FUNNY THING IS I JUST REPLACED THE BATTERY IN THE FOB ON 3/16/18. THIS IS AN INTERMITTENT PROBLEM I THINK JEEP NEEDS TO TAKE CARE OF. FROM WHAT I WAS READING IT IS THE TOTALLY INTEGRATED CONTROL MODULE(THE COMPUTER) WHICH CAN BE VERY COSTLY AND APPARENTLY THAT PART IS ON BACKORDER. SO THERE ARE QUITE A FEW JEEP OWNERS WITH THIS SAME PROBLEM. I HAVE READ THAT THE VEHICLE CAN COMPLETELY SHUT DOWN AT ANY SPEED AND YOU LOSE POWER STEERING AND BRAKES WHICH IS A HUGE SAFETY PROBLEM.
Electrical system, Engine, Mar 18, 2018
2012 JGC ,54K MILES . I APPEAR BETTER OFF THAN SOME,AS MY JEEP'S ONLY REAL ISSUE ,AT THE MOMENT, IS THAT IT CRANKS BUT WONT START. DISCONNECTING THE BATTERY AND LEAVING IT FOR AN HOUR WILL RE BOOT THE TIPM AND CAR WILL START. DEALERSHIP SINGULARLY UNHELPFUL, AND CHRYSLER CUSTOMER SERVICE DECLINED TO HELP. I CAN SEE WHY.
Power train, Engine, Mar 17, 2018
WITH ONLY 50,800 MILES CHECK ENGINE LIGHT PRODUCED SEVERAL CODES. I TOOK THIS VEHICLE TO 3 DIFFERENT PLACES FOR A DIAGNOSTIC TEST. THEY SAID IT WAS POWER STEERING / A/C COOLANT LEAKING. WITH THE 2ND DIAGNOSES THEY FOUND A LEAK WITH THE AUXILIARY COOLER (TRANSMISSION FLUID). SO I HAD A COMPLETE TRANSMISSION FLUSH WORK DONE, BUT IT'S STILL LEAKING..
Service brakes, Mar 13, 2018, crash
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN REVERSE, THE CONTACT'S FOOT SLIPPED OFF THE BRAKE PEDAL ONTO THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO A BARN. THE FAILURE OCCURRED WITHOUT WARNING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.